Substantive Change Proposal Distance Learning. February 2010

Transcription

1 Subsnive Chnge Poposl Disnce Lening Febuy 2010 Appoved My 26, 2010

2 SUBSTANTIVE CHANGE PROPOSAL: DISTANCE EDUCATION PROGRAMS Sn Diego Ciy College 1313 Pk Blvd. Sn Diego, CA Febuy 12, 2010 Submied by: Pee Whie Vice Pesiden, Suden Sevices Accediion Liison Office To: Accediing Commission fo Communiy nd Junio Colleges, Wesen Associion of Schools nd Colleges

3 DATE: Febuy 12,2010 Ceificion of he Subsnil Chnge Poposl TO: Accediing Commission fo Communiy Colleges nd Junio Colleges Wesen Associion of Schools nd Colleges FROM: Sn Diego Ciy College This Subsnive Chnge Poposl is submied in ccodnce wih guidelines se by he Accediing Commission fo Communiy Colleges nd Junio Colleges, Wesen Associion of Schools nd Colleges. We ceify h hee ws bod picipion by he cmpus communiy, nd we believe his Subsnive Chnge Poposl ccuely eflecs he sus of disnce educion Sn Diego Ciy College. D. Teence Bugess Pesiden, Sn Diego Ciy College Ms. Be His Pesiden, Acdemic Sene Ms. June Cessy Pesiden, Clssified Sene M. Dvid Cmpbell Pesiden, Associed Sudens M. Pee Whie Vice Pesiden, Suden Sevices Accediion Liison Office Ms. My Bend Vice Pesiden, Insucion D. Rndll Bnes Led Wie iv

4 Tble of Conens Picipn Lis... vi A. Descipion of Poposed Chnge nd Jusificion...1 B. Descipion of Educionl Pogms o be Offeed...2 C. Plnning Pocess...4 D. Evidence of Insiuionl Suppo o Demonse he Coninunce of Quliy Sndds...7 D1. Evidence of Sufficien nd Qulified Fculy, Mngemen, nd Suppo Sffing...7 D2. Evidence of Appopie Equipmen nd Fciliies, including Adeque Conol Ove ny Off-cmpus Sie...12 D3. Evidence of Fiscl Resouces including he Iniil nd Long Tem Amoun nd Souces of Funding fo he Poposed Chnge...18 D4. A Pln fo Monioing Achievemen of he Desied Oucomes of he Poposed Chnge...19 E. Evidence h he Insiuion Hs Received All Necessy Inenl nd Exenl Appovls...20 F. Evidence h Ech Eligibiliy Requiemen Will Sill be Fulfilled...20 G. Evidence h Ech Accediion Sndd Will Sill be Fulfilled...26 Achmen A: Disnce Educion Anlysis of Degees nd Ceifices...37 Achmen B: SDCCD Couses Appoved o be Offeed vi Disnce Educion h Fulfill Genel Educion Requiemens...39 Achmen C: All SDCCD Appoved Disnce Educion Couses...56 Achmen D: Insucionl Sevices nd Plnning Ognizion Ch...68 Achmen E: SDCCD Online Lening Phwys Ognizion Ch...69 Achmen F: Ciy College Genel Fund Unesiced Opeing Budge...70 Achmen G: Repo on Success nd Reenion Res of Online Sudens...71 v

5 Picipn Lis The following Sn Diego Ciy College cmpus communiy membes piciped in he esech, discussion, nd pepion of his poposl. This poposl iself ws pesened o viey of shed govennce commiees nd cmpus consiuency goups fom Ocobe 2009 o Febuy In Jnuy 2010, full iniil df of he poposl ws sen o he following Ciy College govennce goups eview: Mse Plnning nd Resouce Ovesigh Council, Insucionl Sevices Council, Insiuionl Technology Council, nd he Insucionl Cbine. Commens wee cceped in Jnuy nd Febuy. The finl vesion ws ppoved by he Pesiden s Council on Febuy 9, Robe Alexnde, Pofesso of English, Co-chi Self Sudy Seeing Commiee Julinn Bnes, Den of Suden Developmen nd Miculion Rndll Bnes, Den of Business, Infomion Technology, nd Cosmeology My Bend, Vice Pesiden of Insucion Deboh Beg, Associe Den of Nusing Educion Heidi Bunkowske, Public Infomion Office Dvid Cmpbell, Pesiden of Associed Sudens June Cessy, Pesiden of Clssified Sene Nncy Cispin, Pesiden of Chis Cbine Jey Dvis, Vice Pesiden of Adminisive Sevices Slley Deon, Pofesso of Business Sudies Loi Eec, Den of Behviol nd Socil Sciences, Consume nd Fmily Sudies Dvid Fieo, Pesiden-Elec of Acdemic Sene Be His, Pofesso of Child Developmen, Pesiden of Acdemic Sene Milyn Hvey, Dieco of Tnsfe Cee Cene Ande Henne, Den, Online nd Disibued Lening Rose L Mugli, Associe Pofesso of Compue Science Gloi Lyon, Pofesso of Child Developmen John Mkley, Pofesso of English, Emeius Khy McGinnis, Den of Helh, Execise Science, nd Ahleics Snd Pesce, Pofesso, Eleconic Resouce Libin Geld Rmsey, Ineim Den of Infomion nd Lening Technology John Rive, Pofesso, Counselo Yvonne Schmelz, Accediion Seeing Commiee Assisn Minou Spdley, Ineim Den of As, Humniies, nd Communicions Pee Whie, Vice Pesiden of Suden Sevices, Co-chi Self Sudy Seeing Commiee vi

6 A. Descipion of Poposed Chnge nd Jusificion Descipion This Subsnive Chnge Poposl is fo ppovl o offe Associe Degees nd Ceifices of Achievemen hough disnce educion, s shown in Achmen A. This eques is fo ppovl o offe 56 degees nd ceifices hough disnce educion. In ddiion, his poposl equess ppovl fo disnce educion fo Genel Educion opions offeed he college. Couses o be ppoved fo genel educion e lised in Achmen B. A lis of ll cuenly ppoved disnce educion couses is included s Achmen C. Relionship o Insiuionl Mission Sn Diego Ciy College (Ciy College) hs s is highes pioiy suden lening nd chievemen. The college mission semen decles h Ciy College is muliculul insiuion commied o poviding open ccess o ll who cn benefi fom insucion nd o meeing he divese nd eve-chnging educionl, culul, nd economic needs of he ubn coe nd suounding communiies of Sn Diego. Among he college s published insiuionl pioiies is focus on Innovive Appoches o suppo se-of-he- genel educion nd cee echnicl pogms by uilizing cuen echnologies, innovive eching nd lening ppoches nd delivey sysems, nd cdemic nd suden suppo sevices (emphsis dded). Mny Ciy College sudens find he college moe ccessible hough disnce educion. A suvey conduced duing egision in fll 2001 showed h 67% of espondens fel h he college should offe moe online clsses. Fculy who ech online couses hve indiced h mny of hei online sudens include cive duy miliy, woking duls, single pens, nd sudens hving physicl disbiliies h limi hei mobiliy. Alhough Ciy College hs long offeed insucion using lenive delivey mehods (e.g. elecouses) o mee he needs of hese sudens, he college hs moe ecenly doped web-bsed, online insucion s his echnology hs become moe widely vilble. The mission of Ciy College lso ddesses he es of suden suppo sevices nd pogm eview nd ssessmen. Included wihin he mission is he semen h he college is commied o poviding high quliy insucionl pogms nd essenil suden suppo sevices, nd coninuous cmpus-wide cycle of pogm eview nd ssessmen wih ineged plnning nd esouce llocion (emphsis dded). As he numbe of online couses hs gown, he college nd he Sn Diego Communiy College Disic (SDCCD) hve developed compehensive y of insucionl nd suden suppo pogms o mee he needs of disnce educion sudens. These pogms hve been designed o eplice sevices vilble o sudens on cmpus. These pogms e eviewed nd evlued by Ciy College fculy nd he Disic s Insiuionl Resech Office nd Online Lening 1

7 Phwys division using pocedues developed o monio, evlue, nd impove he quliy of disnce educion insucion nd sevices. Rionle fo Chnge Online insucion is n innovive ppoch o impoving ccess nd meeing suden needs. The need fo online degees nd ceifices hs been esblished in sevel wys. As indiced bove, wo-hids of sudens suveyed in fll 2001 indiced h he college should offe moe online couses. Ely pilo pogms o es he fesibiliy of online insucion showed h mny sudens nd fculy pefeed online insucion, nd s online couse offeings incesed in numbe ove he yes, egul online suden suveys wee conduced o mesue he effeciveness of his mehodology. Fculy nd mnges noed h online couses filled moe quickly hn on-cmpus couses, nd h wiing liss lso filled quickly. High suden demnd fo online couses nd he dopion of his mode of insucion by incesing numbes of fculy membes led o he developmen of moe sucued ppoch o suppoing online educion he Disic level, nd o he esblishmen of full nge of suden suppo sevices fo online sudens. Alhough he numbe of couse secions offeed online Ciy College is elively low in compison o he ol numbe of secions in given semese (less hn 10%), he popoion hs gown ove he ls six yes. Fo insnce, in fll 2004 Ciy College only offeed 24 secions in n online mode. In fll 2009, 147 secions wee offeed online. Simil popoions of online couse offeings e in plce he ohe colleges in he Sn Diego Communiy College Disic (Mes nd Mim Colleges). Sudens in he disic ofen coss-enoll mong he colleges, picully in online couses, mking i moe likely h couses needed wihin he mjo nd genel educion couses could be ken pimily online. Since i hs ecenly become possible o complee he mjoiy of unis fo sevel degees nd ceifices vi disnce educion, his Subsnive Chnge Poposl ws developed. To deemine he numbe of degees nd ceifices h could be ened by king mjoiy of couses ( les 50%) in disnce educion fom, Ciy College nlyzed he popoion of couses ppoved fo disnce educion in ech se-ppoved mjo nd fo is genel educion opions. I should be noed h his nlysis included couses h wee ppoved fo disnce educion ny of he hee colleges in he Sn Diego Communiy College Disic, egdless of whehe he couse ws ppoved Ciy College. I should lso be noed h mny couses hve been ppoved fo disnce educion bu my hve neve been offeed using h modliy. A summy of his nlysis is shown in Achmen A. B. Descipion of Educionl Pogms o be Offeed All pogms poposed o be offeed hough he disnce educion mode e ledy offeed hough he diionl on-cmpus mode of insucion. Thee e no diffeences in he genel educion, mjo, o gduion equiemens beween he disnce educion nd on- 2

8 cmpus vesions of he pogms. This Subsnil Chnge Poposl is inended o ddess he mode of delivey of ledy exising insucionl pogms. In ddiion, Ciy College hs pocedues in plce o ensue h he igo, bedh, objecives, lening oucomes, nd cdemic quliy of couses nd pogms offeed in he disnce educion mode mee he sme sndds of hose offeed in he diionl on-cmpus mode. Specificlly, in ccodnce wih Clifoni Code of Regulions (Tile 5), he Ciy College Cuiculum Review Commiee sepely eviews nd ppoves ech couse poposed fo delivey vi he disnce educion mode o ensue he following ciei e me. Regul effecive conc is minined beween he insuco nd sudens hough goup o individul meeings, oienion nd eview sessions, sudy sessions, field ips, liby wokshops, heded discussions, live chs, web confeencing, elephone conc, emil, o ohe civiies. Effecive pedgogicl echniques ppopie o he disnce educion mode e uilized o ensue he quliy nd igo of insucion mios h of he on-cmpus vesion of he couse. Appopie echnology is used o chieve he Suden Lening Oucomes/objecives of he couse. Muliple mesues e used o chieve nd ssess suden lening, including eding, wiing, nd ciicl hinking ssignmens nd muliple evluion mesues. All delivey mehods used e ccessible o individuls wih disbiliies in ccodnce wih se nd fedel lw. Ech ceifice nd degee pogm Ciy, including hose poposed o be offeed in he disnce educion mode, consiss of he following cuicul equiemens: Mjo couses. Couses wihin he mjo include les 18 unis of equied couses nd esiced elecives. Mny of Ciy College s nsfe-oiened mjos hve n exensive lis of esiced elecive couses o bes ccommode he vying equiemens of bccluee degee gning nsfe insiuions. By selecing mong elecive couses h hve been ppoved o be offeed vi disnce educion, i is possible o complee 50% o moe of he mjo equiemens fo 57 degees nd ceifices hough he disnce educion mode. Genel Educion couses (ssocie degee only). The coe genel educion pogm consiss of 18 semese unis h e divided ino he following fou es: nul sciences, socil nd behviol sciences, humniies, nd lnguge nd ionliy. Ciy College lso equies demonsed compeence in eding, wien expession, nd mhemics. As esul of ongoing insiuionl evluion, plnning, nd impovemen effos, Ciy College ecenly modified is degee equiemens in ode o povide he opion fo sudens o complee one of fou diffeen genel educion pens. This chnge ws inended o bee ccommode ech suden s individul educionl gol. Sudens selec n ppopie genel educion opion in consulion wih counselo. All of hese opions include, minimum, he SDCCD genel educion coe nd compeencies specified bove. The opions e 3

9 1. he SDCCD Genel Educion Pen nd disic equiemens in muliculul sudies, helh educion, wo couses in physicl educion o dnce civiies, nd wo couses in Ameicn Insiuions/Clifoni Govenmen; 2. he Clifoni Se Univesiy Genel Educion Bedh (CSU GE) Pen; 3. he Inesegmenl Genel Educion Tnsfe Cuiculum (IGETC) Pen; o 4. he SDCCD Genel Educion Pen (vilble fo nsfe-oiened mjos only). All SDCCD genel educion coe nd compeency equiemens cn be compleed by king couses ppoved hough he college cuiculum ppovl pocess o be offeed in disnce educion mode. In ddiion, ove 50% of he disic, CSU GE, nd IGETC equiemens cn be compleed hough couses ppoved o be offeed hough disnce educion. These couses e lised in Achmen B. Thee e no diffeences in he genel educion, mjo, o gduion equiemens beween he disnce educion nd on-cmpus vesions of he pogms. Ciy College hs implemened pcices o ensue h he sme level of sevices nd esouces e vilble fo online nd on-cmpus sudens. Boh on-cmpus nd online sudens e seved hough he Sn Diego Communiy College Disic Suden Web Sevices websie, nd ll sudens cn ccess he following online sevices: Applicion fo Admission, Clss Schedule, College Clog, Finncil Aid Sevices including he online pplicion fo he Bod of Govenos Gn (e-bogw), nd he online couse egision sysem. Addiionlly, wo of he mjo suden suppo sevices es Counseling nd Tuoing offe compehensive sevices in n online fom in ddiion o on-cmpus. Online Counseling sevices mio hose offeed in n in-peson fom nd include eppoinmens, e-wokshops, nd e-wlk-ins complee wih n e-lobby. Online uoing sevices include uoing in mh nd English vi CCC Confe, web-confeencing ool mnged by he Clifoni Communiy Colleges sysem. Thee is no chge o sudens o use his sysem, nd he sysem is ADA nd Secion 508 ccessible. Web-bsed college sevices e vilble o online sudens s well s sudens on cmpus. The Liby/Lening Resouce Cene offes online ccess o books, jounl icles, mgzines, newsppes, encyclopedis nd lmncs. The college booksoe seves sudens disnce hough online odeing of books nd ohe couse meils. C. Plnning Pocess The mission of Sn Diego Ciy College plces imponce on ccess nd insucionl innovion. Among he college s divese populions e cive duy miliy pesonnel nd ohe sudens who would be unble o picipe in degee nd ceifice pogms if limied o ending clsses solely on cmpus. As peviously sed, esuls fom suden suvey conduced in fll 2001 eveled h wo-hids of espondens fel h he college should offe moe online clsses. Resuls of his suvey, long wih he elizion mong fculy h he online delivey mode ws n incesingly effecive insucionl mehod, led o he developmen of infsucue nd insucionl suppo fo online insucion. 4

10 In 2006, he Ciy College Acdemic Affis Commiee convened he Ciy College Ad Hoc Online Seeing Commiee o esblish he College s pioiies fo online lening o include insucion, suden suppo, fculy suppo nd echnicl suppo. The Ad Hoc Online Seeing Commiee geneed epo wih findings nd ecommendions in he es of pedgogy, secuiy, suden/fculy suppo nd esouces, quliy of couses, nd suden/fculy evluion. The Commiee lso peped pioiized lis of ecommended couses nd pogms fo online developmen. Disnce educion plnning, including ssessmens of needs nd esouces, begins he depmen level. Since online educion my no mee he needs of ll disciplines, he college hs defeed o fculy subjec me expes egding he ppopieness of his mode of delivey. Plnning eled o disnce educion is lso wihin he puview of sevel shed govennce commiees: Ciy College s Insiuionl Technology Commiee, Ciy College s Insucionl Cbine, nd he Disicwide Disnce Educion Seeing Commiee. Ciy College s Insiuionl Technology Commiee is esponsible fo upding he wo-ye Insucionl Technology Pln, poviding echnology infsucue fo he college in suppo of insucion nd suden sevices, nd coodining echnology ining effos. This commiee hs pimily been involved in plnning Ciy College s disnce educion echnology, equipmen, nd infsucue needs, including developmen of nd impovemens o Ciy College s websie nd online disic fculy nd suden esouces. In ddiion, college esouce llocion is oveseen by he Mse Plnning nd Resouce Ovesigh Council. This shed govennce commiee coodines plnning nd budge llocion fo he college, nd is sked wih llocing esouces in suppo of disnce educion. By he le 1990 s, communicion echnologies hd developed o he poin whee inecive communicion opions could be uilized in disnce lening s opposed o he one-wy communicion chceisic of couses hisoiclly offeed vi elevision Ciy College. The Sn Diego Communiy College Disic engged in disicwide plnning effo involving fculy nd mnges o exploe wo-wy communicion beween disic sies o delive insucion beween colleges nd ohe off-cmpus locions. A Biology couse ws ugh using his echnology on pilo bsis, bu he sff suppo needed o ensue sble communicion beween sies ws cos pohibiive. As suden ccess o high-speed inene becme moe widesped in he ely 2000 s, howeve, he disic enewed is commimen o disnce lening nd invesed in equipmen nd ining iniilly bsed Sn Diego Mim College. Le, disic-level depmen ws esblished o suppo ll specs of online insucion. This depmen, SDCCD Online Lening Phwys, povides he echnology infsucue suppo fo ll hee colleges in he Disic (Ciy, Mes, nd Mim Colleges, see ognizion chs in Achmens D nd E). Regul scheduling of online couses begn in 2001 nd hs gown sedily ove he ps nine yes. Along wih he gowh of he college s online couse offeings, Ciy College s insucionl nd suden suppo sevices expnded o povide he sme sevices o disnce educion sudens s hose povided o on-cmpus sudens. Secion D of his poposl descibes hese sevices in moe deil. 5

11 Plnning nd ssessmen of disnce educion pogms is conduced in conjuncion wih he Disicwide Disnce Educion Seeing Commiee. This is shed govennce commiee esponsible fo poviding guidnce o he disic s SDCCD Online Lening Phwys depmen. SDCCD Online Lening Phwys is esponsible fo he ssessmen, plnning, developmen, nd implemenion of he disnce educion infsucue uilized by ll colleges in he SDCCD. Sevel Ciy College fculy membes nd n cdemic den seve on he Disicwide Disnce Educion Seeing Commiee o ensue suppo fo he needs of he college pogm. This picipion ensues h he ognizion is esponsive o he needs of Ciy College s disnce educion sudens nd insucos. I hs lso povided he mens fo Ciy College o picipe closely in disicwide plnning fo disnce educion sevices. SDCCD Online Lening Phwys coe vlues e: To povide high-quliy insucionl sevices o ou eching-lening communiy he fculy, sff nd sudens of Ciy College, Mes College, Mim College, nd Coninuing Educion; To fose insucionl ledeship in he dopion of bes pcices fo he use of echnology o pomoe educionl effeciveness; nd To pomoe quliy innovive ppoches o eching nd lening vi echnology-medied insucion The dopion of online delivey mehods hs no negively impced ohe sevices o opeions Ciy College. In fc, given h he college hs hisoiclly fced fciliies limiions in ems of clssooms nd pking, he use of online educion hs llowed he college o seve gowing numbe of sudens wihou negively impcing hose who end clsses on cmpus. The college hs lso senghened is suppo fo on-cmpus compue ccess fo sudens by inslling compues in he cfeei dining e nd he LRC Liby. This hs benefied boh online nd on-cmpus sudens. The expnsion of suppo fo online educion hs esuled in he esblishmen of sevices nd suppo fo sudens nd fculy in online pogms. Sevices povided by he college nd by SDCCD Online Lening Phwys e designed o minimize he echnicl chllenges of online insucion, nd include: Technicl ssisnce fo boh sudens nd fculy 24 hous dy, 7 dys week, 365 dys ye; Fculy ining, suppo, nd insucionl esouces fo peping nd eching online couses, including boh echnologicl nd pedgogicl bes pcices; Online suden ining, suppo, nd esouces, including uoils, online lening ediness ssessmens, smple online couses, nd disnce educion oienions offeed boh online nd in-peson As esul of his plnning nd he implemenion of sevices fo disnce educion sudens, Ciy College hs ledy developed he infsucue nd suppo necessy o effecively seve sudens ening Ceifices of Achievemen nd Associe Degees in he disnce educion fom. In conjuncion wih suppo sevices povided by SDCCD Online 6

12 Lening Phwys, Ciy College disnce educion pogms offe he following ddiionl benefis. Poviding gee ccess nd new phwys fo ining educion hough lenive insucionl delivey ppoches: Sudens e ble o ccess couses fom ny Inene-conneced compue nywhee in he wold. Pomoing lifelong lening: As sudens chnge cees, eloce fom Sn Diego, develop new ineess houghou hei lives, o encoune wokfoce chllenges, online couses povide ongoing connecion wih SDCCD nd wide nge of couses nd pogms o mee hei chnging needs. Enhncing lening effeciveness: Online lening enbles sudens o len hei own pce, epe nd eview couse meil s needed, communice edily wih hei insuco nd clssmes, nd ccess meils in viey of foms (e.g. online books nd jounls, videos, simulions) o mee individul lening syles. This Subsnive Chnge Poposl is expeced o impove Ciy College s biliy o seve nondiionl sudens nd ohes who will be bee seved hough disnce educion by poviding he oppouniy fo hese sudens o en exising Ceifices of Achievemen nd Associe Degees online. D. Evidence of Insiuionl Suppo o Demonse he Coninunce of Quliy Sndds D1. Evidence of Sufficien nd Qulified Fculy, Mngemen, nd Suppo Sffing Fculy Fculy Sn Diego Ciy College hve ken he led in developing nd suppoing is disnce educion componen. Plnning, pepion, couse developmen, nd ining hve been ccomplished by fculy who hve been pilly elesed fom hei egul duies o coodine disnce educion civiies. In ddiion, hese fculy hve suppoed disicwide plnning nd couse developmen civiies hough picipion on he Disicwide Disnce Educion Seeing Commiee. Thee is song fculy suppo fo disnce educion nd commimen o piciping in equied pofessionl developmen civiies pio o eching online. Ongoing pofessionl developmen fo online fculy is mde vilble hough on-cmpus ining nd in online fom hough SDCCD Online Lening Phwys. In ddiion, song suden suppo fo online educion is evidenced by he fc h online clsses ech cpciy well befoe on-cmpus clsses, nd wiing liss show significn unme demnd. All fculy who ech Ciy College mee he minimum qulificions fo he subjec e in which hey ech. These sndds hve been developed in conjuncion wih he Acdemic Sene fo Clifoni Communiy College nd e consisen wih Tile 5 of he Clifoni Code of Regulions. Duies nd expecions fo fculy eching using he disnce educion modliy e he sme s fo fculy who ech on cmpus. Full-ime fculy, 7

13 howeve, e limied by he AFT Guild conc (Secion VII. 4.5) o eching no moe hn 67% of hei egul ssignmen using disnce educion. The fculy evluion ciei nd suden evluion fom e he sme fo online clsses s fo fce-o-fce clsses. Though he AFT-Disic conc negoiion pocess, n online vesion of he suden evluion ool fo insucos ws developed nd membes of he evluion commiee wee given ccess o online clsses o conduc pee evluions. Boh of hese wee implemened fll Iniilly, he college expeienced lck of suden esponse o he online suden evluion leding o suden evluions wih zeo evluions compleed. This issue ws ddessed by modifying he couse mngemen sysem, llowing he Fculy Evluion Coodino o eview he numbe of compleed suden evluions of ech online clss nd epo he sus o he fculy who ech online. This ws implemened in sping Since hen he numbe of compleed suden evluions hs incesed. Online pee evluions did no undego he sme poblem. Membes of he evluion commiees wee ined by he Ciy College online fculy menos nd hve successfully compleed he online pee evluions. These evluions hve become n inegl p of he fculy evluion pocess, ensuing h online insucos e evlued nd povided feedbck in he sme mnne s insucos of on-cmpus couses. The insuco nd suden cking feues buil wihin he couse mngemen sysem povide d h cn be used wihin he fculy evluion pocess o indice sisfcoy levels of fculy-suden inecion. Feedbck on he effeciveness of online insucion is lso communiced o depmen chis nd dens. In e cses whee hee e issues wih echnology limiions o insuco communicion o feedbck, sudens e sked o infom he depmen chi if he issue cnno be esolved wih he insuco. Issues h e no esolved he depmen chi level e bough o he enion of he den. Depmen chis nd dens wok wih he insuco nd suppo sff, if necessy, o esolve suden concens. This pocess is idenicl fo poblems encouneed in on-cmpus clsses. The minennce of quliy fo couses is he esponsibiliy of he fculy, whehe deliveed on-cmpus o vi disnce educion. Couses nd pogms e eviewed fo cuency nd upded by fculy on egul bsis ( les evey wo yes fo cee echnicl couses nd pogms nd six yes fo ohe couses nd pogms). Couses nd pogms e lso ssessed by fculy s p of he Suden Lening Oucome Assessmen Cycle. Quliy sndds fo couses offeed hough disnce educion e fuhe scuinized by he Ciy College Cuiculum Review Commiee o ensue h couse sndds e me in he es of ccessibiliy, egul effecive inecion beween he insuco nd sudens, muliple mesues of evluion, ppopie use of echnology, nd sound pedgogy. Finlly, he fculy evluion pocess povides fo suden nd pee evluion of fculy pefomnce fo ll couses egdless of delivey mehod. All insucionl meils ceed by fculy e poeced by he geemen beween he Disic nd he AFT Guild conc (Secion XXVI, Inellecul Popey Righs). The conc specifies he condiions of owneship of ll couse meils, whehe ceed fo on- 8

14 cmpus o disnce educion, nd specifies he condiions unde which negoiions e o ke plce if fculy membes e equesed o she meils developed fo pesonl use in disnce educion. Pofessionl Developmen fo Disnce Educion Tining fo online insucion is povided pimily by he SDCCD Online Lening Phwys division. The division povides full-nge of suppo nd ining focused on demonsed effecive pcices in online eching. Tining includes foml ining pogms, wokshops, confeences, nd echnicl suppo. Fculy e ugh how o uilize viey of couse mngemen ools, including discussion bods, e-mil, ch ooms, live clssoom, nd ohe ools o design online couses h engende suden/fculy inecion. Emphsis is plced on effecive communicion pcices nd in developmen of couses h e ccessible o sudens hving disbiliies. Menoing nd ining e lso povided on cmpus by he Ciy College online fculy meno. This fculy meno eceives essigned ime o wok wih fculy membes who e developing new online couses nd cuen online insucos who my be expeiencing difficuly. The Online Fculy Meno lso offes Flex civiies nd in-sevice wokshops o ssis fculy membes who ledy ech couses vi disnce educion. Effecive Pcices Resouces: The SDCCD Online Lening Phwys Fculy Resouces webpge (hp:// lso includes viey of esouces o ssis fculy in designing disnce educion couses h uilize effecive pcices in disnce educion. Exmples of esouces on he webpge include he following. Blckbod Vis poficiency checklis Clifoni Communiy Colleges disnce educion guidelines Checklis of couse ediness Copyigh guidelines Couse ccessibiliy infomion Fi Use nd he Technology, Educion, nd Copyigh Hmonizion (TEACH) Ac Feues of he online couse efeence guide Guide o using copyighed meils Inellecul popey geemen Lening objecs liby Online syllbus checklis Online eching poficiency checklis Recommended componens of lening module SDCCD Online Lening Phwys lso offes one-on-one insucionl design suppo ppoinmens o fculy membes designing o impoving disnce educion couses. Auhenicion: The imponce of uhenicion is sessed houghou fculy pofessionl developmen ining pogms. Technicl segies fo uhenicion is n e h he Disicwide Disnce Educion Seeing Commiee hs been eviewing by exmining he 9

15 ools offeed by vendos such s Acxiom, Bio-Pen, Secuexm Remoe Poco, PocoU, nd Kyeion WebAssesso o deemine hei fesibiliy nd poenil fo veifying suden ideniy in disnce educion. As sed in Secion 496 of Augus 14, 2008, Highe Educion Oppouniy Ac (HEOA): Accediing gencies mus equie insiuions h offe DE o coespondence educion o hve pocesses o esblish h he suden who egises is he sme suden who picipes in nd complees he wok nd ges he cdemic cedi. All sudens who e enolled in disnce educion couses he Sn Diego Communiy College Disic e issued secue usenme nd psswod fo ccess o he Blckbod Vis couse mngemen sysem. The usenme nd psswod e geneed fom he suden infomion sysem egision oses nd e unique o ech suden. Access o he use dbse fo ssising sudens wih login issues is esiced o sevel key sff membes of SDCCD Online Lening Phwys nd o he Pesidium Helpdesk. To nswe he quesion, Wh cdemic inegiy nd suden veificion pcices nd wh couse design ppoches e fculy Ciy, Mes, nd Mim Colleges using o ensue suden uhenicion, online fculy wee suveyed in Febuy 2009 o collec infomion bou hei cuen pcices h discouge cdemic dishonesy such s plgiism, unpemied collboion, unuhoized help, impesonion nd cheing mong online sudens. Two hunded foy five fculy eching online couses in he egul Sping 2009 session Ciy (93), Mes (85), nd Mim (67) Colleges wee sked o complee he suvey. A ol of 54 suveys wee compleed, which equls 22% esponse e. The complee esuls of he suvey e posed o he Online Fculy Resouce Sie whee fculy hve foum o discuss he esuls nd she bes pcices. The following e exmples of he pevenion segies nd couse design echniques ou online fculy use o pomoe suden uhenicion: The mjoiy (95%) of he fculy include semen bou cdemic inegiy in hei couse syllbus. Suden ssignmens e checked fo plgiism (62%) nd fo cheing (56%). The mjoiy of fculy (87%) equie wien wok fom he suden (fo exmple, ppes, online discussions, exm essy quesions). The mjoiy of fculy (95%) use viey of ssessmens (fo exmple, quizzes, pojecs, pofolios, goup wok). Infomion bou voiding cdemic dishonesy (fo exmple, lening how o cie souces) is included in hei couses by 77% of he insucos. Seing ime limi on exms, nohe segy fo limiing collboion nd cheing, is done by 77% of he fculy. Rndomizing he quiz o exm quesions so h no wo sudens eceive he sme se of quesions is pefomed by 64% of he fculy. 10

16 Addiionl clss pocedues nd couse design segies wee epoed in he open-ended quesions; such s, Requiing muli-p pojecs o pogessive submissions of in-pocess wok, Recognizing suden s wok hough ends nd wiing syles, Using muliple mesues of wiing nd ssessing, Clssmes eviewing ech ohe s published essys, nd Sudens explining hei wok in he clss discussions. These segies fo pomoing cdemic inegiy nd suden veificion eflec hose epoed in suvey of he membes of he Insucionl Technology Council, combined wih feedbck fom WCET, nd UT TeleCmpus of he Univesiy of Texs Sysem, Bes Pcice Segies o Pomoe Acdemic Inegiy in Online Educion, Vesion 2.0, June 2009, hp://wiche.edu/chmen_liby/suden_auhenicion/bespcices.pdf. Mngemen Disnce educion is suppoed by mngemen he college nd he disic levels. Ciy College s Den of Infomion nd Lening Technology is esponsible fo insucionl nd dminisive echnology fo on-cmpus nd disnce educion pogms. Mngemen suppo fo insucionl nd suden sevices pogms offeed vi disnce educion is idenicl o h povided fo he on-cmpus equivlen of hese pogms. A he disic level, suppo is povided by SDCCD Online Lening Phwys, led by Den of Online nd Disibued Lening who epos o he Vice Chncello fo Insucionl Sevices nd Plnning. Suppo Sffing Pimy suppo fo he echnology infsucue nd ining of he disnce educion pogm is povided by SDCCD Online Lening Phwys sffed by Den of Online nd Disibued Lening, wo full-ime nd wo p-ime Insucionl Design Coodinos, Cuiculum Technicin, n Infomion Assisn nd Senio Secey. SDCCD Online Lening Phwys suppos ll hee colleges nd he Coninuing Educion division in he disic. In ddiion, he Sn Diego Communiy College Disic minins n exensive Office of Infomion Technology. This office povides suppo fo he disic s dminisive compuing envionmen, he newok nd elecommunicions infsucue, nd coe newok nd inene sevices. The Blckbod Vis couse mngemen sysem is suppoed by his office. Ciy College lso hs n Online Fculy Meno (20% essigned ime posiion) nd ccess o he wo full ime insucionl designes fom SDCCD Online Lening Phwys, one of whom is egully on cmpus Ciy College (one dy ech week) nd is lso vilble by ppoinmen. 11

17 D2. Evidence of Appopie Equipmen nd Fciliies, including Adeque Conol ove ny Off-cmpus Sie Ciy College nd SDCCD Online Lening Phwys offe wide viey of echnology nd sevices designed o suppo fculy nd sudens piciping in disnce educion couses. Exmples include he Blckbod Vis couse mngemen sysem, supplemenl web medi seve, Ellumine Live Clssoom fo synchonous clss meeings, ppopie sofwe fo ceing ineciviy (e.g. Cmsi, Open Mind, Medio, Sceencode), nd echnologicl ccommodions fo sudens wih disbiliies. Suppo sevices fo online sudens include 24/7 help desk s well s ohe web-bsed ools. Ciy College hs full conol of is couses, since he disic licenses he sofwe used in he disnce educion pogm nd SDCCD Online Lening Phwys ensues h only Ciy College fculy membes hve ccess o Ciy College couse developmen nd dminision. All Ciy College fculy membes lso hve ccess o he college s Online Fculy Meno s well s pofessionl sff SDCCD Online Lening Phwys. The college nd disic hve mde echnology expendiues pioiy nd puchsed he les hdwe nd sofwe needed o ensue h couses offeed online expeience miniml echnicl difficuly. Ciy College uilizes echnology houghou he college s sevices fo on-cmpus nd disnce educion couses nd sudens. The college s Insiuionl Technology Council engges in plnning o minin echnology needed o suppo fculy nd suden needs. Individul depmens nnully epo on echnology needs hough he pogm eview nd mse plnning pocess, nd echnology-specific fom ws developed in 2008 o fcilie ssessmen of echnology needs nd equess. The college offes wide y of insucionl suppo nd suden sevices dieced o mee he needs of ll sudens in boh on-cmpus nd disnce educion foms. These e summized below. Liby nd Lening Suppo Sevices Sn Diego Ciy College hs nge of on-cmpus esouces h cn lso be uilized by online sudens. These lening suppo sevices e compised of he college s Lening Resouce Cene (LRC), DSPS High Tech Cene, nd Tuoil Cene. The gol of he LRC nd ohe lening suppo sevices is o povide ll sudens deque ccess o hei sevices, egdless of hei locion o mens of delivey. The lening suppo sevice cenes povide suppo o sudens who e king clsses he college cmpus s well s o hose sudens pusuing cousewok fom emoe locions, such s hose piciping in off-cmpus nd disnce lening pogms. The LRC is compised of fou ineged unis: he Liby, Independen Lening Cene, Mulimedi Cene, nd Sff Developmen Cene. To fcilie ccess o online esouces fo disnce educion nd on-cmpus sudens, he LRC s websie seves s pol o infomion on ll he sevices offeed in he building, nd includes hypelinked ccess o mny sevices fo emoe uses (hp:// Addiionl infomion on ech of he unis is s follows: LRC Liby (hp:// The liby is equipped wih moe hn 70 Inene-enbled compue sions (including 6 wih 12

18 ccessible sofwe fo disbled sudens). Uses hve ccess o 65,000 volume pin book collecion, couse eseve collecion, 25,000 volume eleconic-book (ebook) collecion, collecion of 200 cuen peiodicl iles, nd collecion of 16 full-ex eleconic peiodicl nd efeence dbses. Remoe ccess o online esouces is povided o cuenly egiseed sudens, fculy, sff, nd dminisos. Sevices fo emoe uses include efeence sevice vi emil nd 24-hou ch sevice, ccess o online eleconic dbses, nd ccess o he online liby clog nd e-books. The eleconic collecion consiss of dbse subscipions nd eleconic books. The liby cuenly holds 20 eleconic dbse subscipions. LRC Independen Lening Cene (ILC) (hp:// The Independen Lening Cene is compised of hee open compue lbs equipped wih moe hn 117 compues (including five Mcs) nd hee scnnes fo suden use. These lbs e open o ll Sn Diego Ciy College sudens egdless of couses ken, supplemening he 28 ohe lbs on cmpus h e dediced o cein cdemic nd suppo depmens. The ILC povides suppo fo individulized lening h ugmens suden couse wok nd impoves cdemic skills, s well s poviding dpive echnologies fo visully nd lening impied sudens. Sudens uilizing he sevices in he ILC my ccess hei online clsses nd eceive sff ssisnce. LRC Mulimedi Cene (hp:// The LRC s Mulimedi Cene povides he echnology, equipmen, nd hnds-on ining o suppo clssoom pesenions, on-cmpus nd off-cmpus evens. Insucionl equipmen includes digil cmes nd cmcodes, public-ddess sysems, pojecion sysems, nd medi cs. The Mulimedi Cene is he conc poin fo fculy ccess o sevel housnd moe insucionl videos held off-sie locl couny medi consoium. Cmpus-wide digil signge is mnged by he Mulimedi Cene, s is video poducion fo cmpus evens nd video digiizion sevice. LRC CiySITE (hp:// Ciy Suppo fo Inegion of Technology in Educion (CiySITE) is he cmpus pofessionl developmen cene, fciliy whee fculy nd sff my len bou he use of new nd exising echnologies nd pepe meils fo clssoom use o fo disnce educion. Tining sessions in CiySITE e conduced by he Sn Diego Communiy College Disic (SDCCD) Online Lening Phwys pogm. The Lening Resouce Cene povides ccess o is esouces fo on-sie s well s emoe uses. The fciliy is open fo business duing insucionl dys. Hous e clely posed he ennce o he building, on he pined clss schedule, nd on he LRC websie. The LRC websie povides ccess o mny sevices beyond hese hous. Sudens my ccess he LRC s online esouces fom off-sie locions using hei suden idenificion numbe nd ls nme o uhenice vi poxy seve. Remoe uhenicion lso pplies o sudens king disnce educion couses nd sudens piciping in off-cmpus pogms. 13

19 Insucos my lso check he holdings of he 600-ile cmpus video collecion nyime hough he Mulimedi Cene s web pge, which connecs diecly o he LRC clog. Anohe online clog, MediNe, is lso vilble on he Mulimedi Cene s web pge nd conins housnds of consoi udiovisul meils h my be booked online by fculy ny ime. Ohe lening suppo sevices povide on-sie s well s emoe ccess o hei sevices nd ech hs wlk-in hous nd websie. The DSPS High Tech Cene Lb is open Mondy hough Thusdy, 8:30.m. o 4:30 p.m. A newok seve hs been implemened o povide nyime ccess o viey of High Tech Cene sofwe in he ohe lening suppo cenes on cmpus. The DSPS websie povides 24-hou ccess o High Tech Cene infomion nd helpful esouces Specilized suppo fo online nd on-cmpus couses in Infomion Technology nd Compue Business Technology Educion couses is offeed in he Compue Business Technology (CBT) Cene. The on-cmpus cene is open Mondy hough Thusdy fom 10:00.m. o 7:00 p.m., nd is sffed by fculy nd sff who e ble o ssis on-cmpus nd online sudens who need sofwe-specific ssisnce. Mos online couses hve no equiemen fo on-cmpus endnce o visis. In cses whee suden would need o visi he cmpus, sevices vilble o on-cmpus sudens would be mde vilble o online sudens. A summy of suden suppo sevices follows. Adveising, Recuiing, Admissions nd Regision A viey of suppo sevices e povided in boh on-cmpus nd online fom, including sevices in miculion nd Finncil Aid. These sevices e lised on he disic Suden Web Sevices websie (hp://sudenweb.sdccd.edu/), which includes n online pplicion pocess nd online egision sysem mong ohe sevices. This websie ppes o be meeing he needs of sudens, s he Suden Sisfcion Suvey eveled h sudens wee highly sisfied wih online suden sevices. Responses indiced h 75% of sudens expessed sisfcion wih he dmissions pocess nd 84% expessed sisfcion wih he online egision pocess. The suden clog, schedule of clsses, nd specific finncil id sevices, including he online pplicion fo he Bod of Govenos Fee Wive Gn (e-bogw), e lso vilble o sudens online. To fuhe fcilie suden ccess nd success, he college ecenly lunched compehensive viul oienion ccessible on cmpus nd fom emoe locions. Buil ino he oienion e lening oucomes, llowing he college o fuhe evlue pogm sevices nd ssess suden lening in he Suden Sevices division. Moe infomion cn be found on he Online Oienion websie hp:// All sudens, whehe ending clsses on-cmpus o online, use he sme online pplicion nd egision pocesses. Cuen clss schedules nd clogs e lso vilble online. The college lso povides online ccess o ll sudens seeking he following infomion nd sevices, such s 14

20 ecod of he suden's clss schedule, fees, nd pymen dedlines; cncellion of egision; dding nd dopping clsses; cdemic dedlines nd clend; gde infomion; cdemic hisoy; nd puchse of n Associed Sudens membeship. In ddiion, he SDCCD Suden Web Sevices webpge povides online ccess o ohe infomion nd sevices, including ssessmen infomion nd smple ess, gding policies, fee nd uiion infomion, cive miliy duy ceificion, cdemic clend nd dedlines, peiion fo gduion, peequisie infomion, nonesiden uiion exempion eques fom, nd veens nd sevice membe infomion. Acdemic Advising nd Counseling The college hs compehensive online counseling pogm ( e-counseling ) h povides live counseling sevices o sudens including live eleconic dop-in counseling, e-ppoinmens, nd e-wokshops. These online counseling sevices consisenly ed high in sisfcion on he Suden Sisfcion Suvey. Online Counseling is designed o povide live counseling nd dvising o sudens enolled in boh online nd on-cmpus clsses. The Live e-wokshops nd Live e-appoinmen sevices uilize he Live Meeing-poweed meeing cene, which llows sudens o mee wih counselo online o eceive educionl, cee, nd pesonl counseling s i peins o hei cdemic success. Sudens cn ccess he sevice vi websie h focuses on he counseling needs of ll sudens Sn Diego Ciy College. Usge of he Ask he e-counselo sevice hs been incesing nd online ppoinmens hve been in demnd since he pogm begn in Moe infomion is vilble on he e-counseling sie hps:// Ohe dvising sevices e vilble hough emil nd elephone conc, including Disbiliy Suppo Pogms nd Sevices (DSPS), Educionl Oppouniy Pogms nd Sevices (EOPS), nd TRIO/Suden Suppo Sevices pogms. Infomion is online hp://sudenweb.sdccd.edu/index.cfm. Tuoing Online Tuoing is vilble in wo key subjec es Mh nd English (including eding, wiing, nd ciicl hinking coss he cuiculum) which gives sudens he feedom o eceive ssisnce fom uo duing exended hous nd hei own convenience fom 15

21 hei home o ny ohe locion whee hey my hve ccess o he inene. Since is incepion in fll 2005, hee hs been n incese in usge fom less hn 50 sudens pe semese o moe hn 100 sudens pe semese. The online uoing plfom ws ecenly upgded o be consisen wih he plfom used by he Disic s online pogms. The new plfom lso povides moe uoing modliies o sudens. Online uoing infomion cn be found hp:// fo English nd hp://ciysie.sdccd.edu/mhcene/uoing.hml fo mh. Finncil Aid Ciy College povides finncil id infomion nd sevices on he college websie fo online nd on-cmpus sudens, including insucions on he pplicion pocess, ypes of id, nd foms. Veens sevices e povided hee s well. Fedel finncil id pplicions e vilble online, nd Clifoni esidens cn pply fo he Bod of Govenos Fee Wive online. Psswod poeced suden uhenicion is used fo ll elephone nd emil nscions. Web-bsed finncil id infomion fo Ciy College cn be found hp:// Assessmen nd Plcemen To ensue uhenicion of suden idenificion, English nd mh plcemen exms e cuenly dminiseed only on cmpus using ACCUPLACER sofwe. Online vesions of he ess e no vilble his ime. Howeve, hee e vious ohe wys o cle plcemen nd/o peequisie equiemens vilble o disnce educion sudens. These include miling o fxing ecods of pevious cousewok o scoes fom ohe ssessmens, ACT, SAT, o AP ess. All plcemens nd peequisie oveides using hese mehods mus be cleed by counselo, nd my be ccomplished vi phone o emil conc. In ddiion, he SDCCD Online Lening Phwys suden websie (hp:// offes ssessmen nd oienion sevices o ssis sudens in mking infomed decisions bou enolling in online couses. These include he following: n online lening ediness ssessmen lis of echnicl equiemens fo online lening Fequenly sked quesions Blckbod Vis suden uoils Blckbod Vis smple online couse login nd oubleshooing insucions neiquee guidelines fo online sudens college policies Suden Code of Conduc self-pced online Blckbod Vis oienions fce-o-fce Blckbod Vis oienion Cee Sevices The Ciy College Tnsfe/Cee Cene offes full nge of online esouces fo sudens seeking infomion bou employmen pepion, inees invenoies, nd employmen 16

22 oppouniies. Infomion bou univesiy nsfe is lso vilble on he Tnsfe/Cee Cene websie (hp:// This sie is pimy esouce fo nsfe nd cee infomion fo sudens ending clsses on-cmpus s well s online. Disbiliy Suppo Pogms nd Sevices (DSPS) All couses nd sevices offeed in disnce educion fom e ADA nd Secion 508 complin. Couses h e newly-poposed o be offeed vi disnce educion e sceened by he Ciy College Cuiculum Review Commiee o ensue complince wih hese sndds. The Ciy College nd SDCCD Online Lening Phwys websies e lso ADA nd Secion 508 complin. Ciy College cuenly offes sevices o disbled disnce educion sudens hough combinion of emil, U.S. mil, elephone dvising ppoinmens nd web sevices. All ohe suden sevices vilble online e ccessible o sudens wih disbiliies. Mkeing, Adveising, nd Publiciy Consisen wih egulions conined in he Clifoni Code of Regulions, Tile 5, Ciy College publishes cle nd ccue infomion bou is couses, pogms, nd sevices. To bes seve sudens, medi include he college clog, couse schedule, college websie, nd disic websie. Upon ppovl of his Subsnive Chnge Poposl, he college will publish infomion bou pogms offeed hough disnce educion uilizing he following mehods: college clog clss schedules (fll nd sping semeses) college websie pogm bochues, ck cds, nd poses pess elese nnouncemen(s) Disic nd college epos nd publicions, nd e-communicions Clifoni Viul Cmpus lising (hp:// A suvey o mesue suden uilizion of nd sisfcion wih college clss schedules ws conduced in fll This suvey found h ove 60% of Ciy College sudens used he online clss schedule exclusively, nd nohe 15% used he online schedule in combinion wih he ppe schedule. In ddiion, he vs mjoiy of espondens ed boh schedule foms highly in ems of ccessibiliy, ognizion, nd ese of use. This suvey is vilble on he Disic Insiuionl Resech websie hp://esech.sdccd.edu/include/resech%20repos/suveys/schedulemodesuvey_fll0 8.pdf. Delivey of Couse Meil Books nd ohe equied couse meils e vilble fo online puchse vi he Online Ciy College Booksoe. A diec link is vilble fom he suden infomion pge of he SDCCD Online Lening Phwys websie. Sudens e lso ble o puchse books nd 17

23 couse meils fom ohe souces. Books, icles, nd ohe liby esouces e vilble o ll egiseed Ciy College sudens online vi he liby sevices descibed bove. D3. Evidence of Fiscl Resouces including he Iniil nd Long Tem Amoun nd Souces of Funding fo he Poposed Chnge Funding fo disnce educion couses offeed Ciy College is povided pimily hough he Genel Fund ppoionmen gned by he Se of Clifoni fo ll couses offeed he college. A secondy souce of fiscl esouces fo disnce educion infsucue nd suppo is povided by he SDCCD Online Lening Phwys division. Boh he iniil nd long em funding of his depmen e ledy fully ineged s coninuing expense hough he SDCCD Disic Office opeing budge. This funding is sufficien o povide ongoing invesmen in echnology nd sffing o suppo online educion. Dediced funding fo disnce educion fom SDCCD Online Lening Phwys hs suppoed n upgde of WebCT Cmpus Ediion o he les vesion of Blckbod Vis (ove hlf million dolls); he suppo of he disic Online Lening Phwys depmen wih den nd sff; he ceion of essigned ime Online Fculy Meno posiions ech college; nd conc fo 24/7 help desk (ove $60,000 pe ye). Infsucue nd suppo sevices offeed by he SDCCD Online Lening Phwys depmen e vilble o Ciy College no ddiionl cos o he college, egdless of he numbe of disnce educion couses offeed. The moun nd souces of funding fo disnce educion couse offeings e idenicl o hose fo on-cmpus couse offeings. Suden ppoionmen evenue, insuco sly, nd ohe mjo opeing expenses (such s dminisive suppo ovehed) e essenilly idenicl egdless of he mode of delivey fo couse. Theefoe, he long em moun nd souces of funding equied fo he chnge being poposed e he sme s he long em moun nd souces of funding fo he college s enie couse nd pogm offeings (see Achmen F fo he Ciy College Opeing Budge). Thee is no finncil disincion beween couses offeed on-cmpus o vi disnce educion, even hough hee e diffeences in indiec nd ovehed coss beween online nd on-cmpus couse offeings. Cmpus decision mking bou he ppopie mix of couse delivey mehods is bsed eniely on he needs of Ciy College s suden populion nd he pedgogicl issues ssocied wih deliveing high-quliy insucion in disnce educion fom. Ongoing nlysis nd fuue plnning fo disnce educion pogms nd sevices e povided vi Ciy College s college-wide mse plnning pocess. Technology suppo nd coodinion is ddessed hough he college s Insiuionl Technology Commiee nd he Disicwide Disnce Educion Seeing Commiee. The Mse Pln nd Resouce Ovesigh Council bings ogehe he long nge plnning componens of budgeing nd policy developmen o povide nnul pioiies s guidnce fo budge llocion. The college nd Disic hve mde significn invesmens in infsucue nd suppo fo disnce educion. This commimen is expeced o coninue fo he foeseeble fuue o ensue h sudens will be ble o complee in-pogess ceifices nd degees. 18

24 D4. A Pln fo Monioing Achievemen of he Desied Oucomes of he Poposed Chnge Ciy College uilizes sevel pocesses fo monioing chievemen of he desied oucomes fo on-cmpus s well s online couses. These pocesses will be coninued nd efined s p of he college s Pogm Review nd Mse Plnning pocess. Ech couse nd pogm hs developed, o is in he pocess of developing, suden lening oucomes. In ccodnce wih Ciy College s Suden Lening Oucome Assessmen Cycle, hese e egully ssessed fo ll secions of couse, including hose secions offeed in disnce educion mode. The esuls of hese ssessmens e used o monio nd impove suden success nd lso feed ino he college s mse plnning nd esouce llocion pocess. Anohe souce of infomion is he SDCCD Insiuionl Resech depmen. This depmen egully epos on suden enollmen, success, eenion, nd ohe fcos, nd mny epos povided by he depmen disinguish beween on-cmpus nd online couses. The following epos e exmples. The epo Success nd Reenion Res of Online Sudens, 2004/05 o 2008/09 (Achmen G). The Ciy College Fc Book includes mesues of suden enollmen in on-cmpus nd disnce educion couse secions (hp://esech.sdccd.edu/include/resech%20repos/college%20nd%20disic %20Fc%20Books/Ciy%20College%20Fc%20Book%202009%20v5.pdf ). The SDCCD Suden Pofile includes deiled demogphic infomion fo ll sudens ech college, nd n idenicl SDCCD Online Suden Pofile hs his infomion fo online sudens only. This fcilies compison beween he chceisics of online sudens nd he ovell cmpus communiy. Sisfcion suveys fo online sudens e conduced moe fequenly hn fo oncmpus sudens. This suvey is designed o mesue sudens pecepions nd opinions bou elemens involved in online couses such s pepion, expeiences in he couse, echnicl suppo eceived, communicion wih he insuco nd clssmes, lening, nd fuue needs, nd o ensue h he unique needs of sudens in online couses e idenified nd ddessed. These suveys hve been conduced nnully since The Sping 2009 suvey cn be viewed hp://esech.sdccd.edu/include/resech%20repos/suveys/online%20repo_a ll%20colleges.pdf. All epos e mde vilble o he public vi he SDCCD Insiuionl Resech websie (hp://esech.sdccd.edu). Repos e used o monio, pln, nd impove he college s couse nd pogm offeings, including disnce educion couses. In ddiion, ongoing pocesses designed o monio chievemen of desied oucomes of disnce educion pogms include he foemenioned online fculy evluion pocess nd poin-of-sevice cking of sevice uilizion nd suden pecepions of sevices. Simil cking nd evluion is conduced fo on-cmpus nd online sudens. 19