Quick Reference Guide: One-time Account Update

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1 Quick Reference Guide: One-time Account Updte

2 How to complete The Quick Reference Guide shows wht existing SingPss users need to do when logging in to the enhnced SingPss service for the first time. 1) You will need to check or updte your contct detils. This is so tht we cn notify you when key SingPss ctivities tke plce. 2) You will lso need to set up two security questions nd nswers. With this setup, you will e le to reset your pssword online nd immeditely if you forget your pssword in the future. Steps List Links / Screenshots 1. Log In After you click Login from ny government wesite or e-service, the SingPss login pge will e displyed. () Enter your SingPss ID. () Enter pssword. c (c) Click the Login utton to proceed.

3 Set up Pssword If you hve not chnged your pssword within the pst 2 yers, you will e sked to chnge your pssword upon login. (d) Enter new pssword twice (e) Click Sumit. Note: Plese note these guidelines when setting your pssword: Pssword cnnot e the sme s User ID Pssword to e etween 8 24 lphnumeric chrcters, preferly contining upper cse letters nd symols, with t lest 1 letter nd 1 numer. Common psswords re disllowed, e.g., pssword123, pwd

4 3. 3Plese verify previously. registered moile numer displyed here on the screen. If you hve not registered your moile numer previously, enter your contct detils. () Click the rdio utton to select your preferred mode of contct, either moile or emil. () Enter your moile numer nd/or your emil ddress. (c) Click Continue to proceed. This informtion will e used to inform you of ny chnges mde to your ccount, ensuring tht you re updted of ll ctivities relted to your SingPss ccount. c Note: It is mndtory to provide your moile numer if you hve locl ddress registered with the Government. If you hve selected emil ddress s your 4

5 preferred mode of contct, it is lso mndtory to enter your emil ddress. Ech moile numer should only e linked to one SingPss ccount. 5

6 4. 4To verify contct detils. A One-Time Pssword (OTP) will e sent vi SMS to your moile so s to verify tht you hve entered the correct moile numer. You should receive this OTP within one minute of your request. () Enter the 6-digit OTP. () Click Continue to proceed. Plese note tht this OTP will expire within five minutes of receipt. If you do not receive the moile OTP fter one minute, you my click on the Resend OTP link to request for new OTP. 6

7 5. 5To verify contct detils. If you hve provided your emil ddress, seprte One-Time Pssword (OTP) will lso e sent to your emil so s to verify tht you hve entered the correct emil ddress. You should receive this emil OTP within one minute of your request. () Enter the Emil OTP () Click Continue to proceed. Plese note tht this OTP will expire within five minutes of receipt. If you do not receive the emil OTP fter one minute, you my click on the Resend OTP link to request for new OTP. Note: Emil OTP tht will e received is seprte nd different from SMS OTP received vi moile phone. 7

8 6. 6To set up security. questions () Click the drop down list to view the list of security questions. Click the question tht you would like to set s your security question. () Enter the nswer in the Answer field. (c) Repet these steps to set up second security question. (d) Click Add more security questions to set up dditionl security questions. d c e c (e) Click Sumit. Note: Answers to security questions re not cse sensitive. Plese set up minimum of 2 security questions so tht you cn reset your pssword immeditely online if you forget your pssword in the future. 8

9 7. 7You hve completed the. One-Time Account Updte successfully. () Click Ok nd you will e redirected ck to the government wesite / e- Service which you were trying to ccess. A notifiction letter will lso e miled to your registered ddress to inform you of the successful ccount updte within 4 working dys for locl ddresses. This will tke more thn four working dys to e delivered to overses ddresses. If you need ny clrifiction or hve queries out your SingPss ccount, check out the Frequently Asked Questions or contct us t or Our customer service officers will e hppy to ssist you. If you require further ssistnce, you my visit the nerest SingPss 9

10 counter with the necessry documents for verifiction. 10

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