How to recover your Exchange 2003/2007 mailboxes and s if all you have available are your PRIV1.EDB and PRIV1.STM Information Store database

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1 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database How to ecove you Exchange 2003/2007 mailboxes and s if all you have available ae you PRIV1.EDB and PRIV1.STM Infomation Stoe database How this document came about Hmmm. Have you head of the company on the floo below, a small but vey successful business, with no backup pocedues of any sot? Yes, that one, the company which only two months befoe had to ecove fom a seious seve cash and saw Dell give them the un-aound fo fou weeks. And, despite that, still no backup tape dive on thei eplacement seve. Nada, Rien, None, Niet, Zilch! Would you believe it they suffeed anothe seve cash within a week of getting a new seve!! Talk about being jinxed. We wee dafted in. They wee lucky. The seve had disk had only failed in the boot aea of the had disk so we wee able to etieve thei files without poblem, and we wee also able to ecove the whole MDBDATA Exchange folde which contained thei Exchange database (PRIV1.EDB, PRIV1.STM, PUB1.EDB, PUB1.STM). We built them yet anothe seve, estoed the data files, and then tuned ou attention to estoing thei Exchange s. This is whee we got stuck we install backup tape dives on all ou clients seves, and we insist on a thoough tape otation schedule; this means thee is always a backup to estoe fom (we use Symantec Backup Exec), so this was a unique situation fo us. We had neve attempted to estoe an Exchange Infomation Stoe (IS) fom the EDB and STM files, and we didn t know how to. Like eveyone else we scoued the net fo a solution Nothing! Well, at least nothing intelligible, nothing easy to follow, and, above all, nothing which said It is definitely possible. We wee shocked : thee wee hundeds and hundeds of stoies of people in the same situation and no solution. Funny we thought Micosoft Exchange was nowadays the most used copoate system.. So we had to wok it out fo ouselves and evolved the unique solution below. The pinciple behind ou Exchange Restoe solution Afte tying vaious appoaches, to no avail, we simply obseved how backup softwae goes about estoing a Micosoft Exchange Infomation Stoe and mimicked it! Page 1 of 1 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

2 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database This document s assumptions The solution detailed below assumes that you ae attempting to estoe a Micosoft Exchange database fom a single site (single seve). The Exchange EDB and STM files can be fom a Small Business 2003 Seve o a full Exchange 2003 Seve o Exchange 2007 Seve; the solution will wok in eithe case. What must be, howeve, is that the Exchange Infomation Stoe (IS) database you ae tying to ecove is fom the one single site. Note : ou eal-life case involved a Small Business Seve 2003 R2. Howeve, we subsequently tied the solution on a full Exchange 2003 and it woked we estoed the mailboxes without poblems. Although we have not tied it on SBS2000, Exchange 2000, o Exchange 2007, we believe it will also wok with both Exchange 2000 and Exchange Anothe assumption of this document is that you have a minimum woking knowledge of DOS. Lastly, the epai commands detailed in this document only eve mention EDB files. This is because those Exchange commands automatically include the coesponding STM file in thei opeations. What you will need Befoe you stat make sue you ae able to check evey one of the boxes below : A fully updated Windows 2003 / SBS2003 seve. You absolutely must make sue that the seve you want to estoe you Exchange IS database onto has all the latest Windows updates, evey one of them. Some Windows patches actually addess Windows compatibility issues with Exchange 2003, so do not skip this step. A fully updated Exchange 2003 seve. At the time of witing of this document Exchange 2003 is on Sevice Pack 2, so make sue you install Sevice Pack 2 even if you oiginal seve only had Sevice Pack 1. Then, install all post-sp2 updates to Exchange 2003, evey single one of them. The eason fo this is that you will un into intactable poblems if you attempt to ecove you Exchange mailboxes on a seve which was not as up-to-date with Windows patches as the oiginal and now defunct seve. The evese, on the othe hand, whee you new seve has moe up-to-date Windows updates than the oiginal seve, is not a poblem : Exchange will estoe. Page 2 of 2 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

3 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database Exchange 2003 configued above the default 18GB database size limit. By default Exchange 2003 comes configued with a database size limit of 18GB (fo Exchange 2000 it is 16GB). Since Sevice Pack 2 this limit has been aised to 75GB but Exchange 2003 still installs with an 18GB database limit. What this means is that if you attempt the Exchange Recovey outlined in this document with an Exchange database which has a size lage than 18GB, it won t wok unless you pefom this step. Even if the Exchange Infomation Stoe you ae tying to estoe is a lot less than 18GB, it is still a good idea to pefom this step to futue poof you new Exchange installation. To incease you new Exchange database size limit above 18GB, go to the Micosoft Knowledgebase and seach fo aticle KB Seve Name + Domain Name of the old seve. This is absolutely vital as you must configue you ecovey seve with the same Seve name and the same Domain Name (both in tems of the Active Diectoy name and the NETBIOS name). If you have aleady set up you new seve and you used a diffeent seve name fom the oiginal seve, o if the new seve is also a domain contolle (as in Small Business Seve) but you did not give it the same Active Diectoy Domain Name and/o you did not give it the same NETBIOS Domain Name, then stat eveything again. If you ae not in possession of the Seve Name of the old seve, o if you do not know the Domain Name that was being used, then get an old that was sent fom the old seve! Fo example, the owne of the company will most pobably have sent himself s to his/he home addess. Once you can access such , look at the outing infomation of the (also called Mail Heade o Envelope) that outing infomation will in most cases eveal what the old Domain Name was and, often, the name of the seve too. If the outing infomation does not give you the seve name, then simply fie up one of the PCs that used to be connected to the old seve and look at the netwok dive mappings in Windows Exploe they will tell you the name of the seve that the PC is expecting to connect to though those mappings. Lastly, you Exchange seve may not be a domain contolle and may simply be a membe seve. Ou advice still applies : make sue the Exchange seve has the same name as the old seve, and that the Domain that it is a membe of, also has the same name as the old Domain. Ensuing that the Seve and Domain names ae identical to the old envionment simplifies the Exchange ecovey pocess so much it eally is woth estating fom scatch if you did not configue you ecovey seve as pe these ecommendations. Page 3 of 3 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

4 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database PRIV1.EDB and PRIV1.STM at least. The ideal scenaio is one whee you have been able to ecove the entie MDBDATA Exchange folde which contains you Fist Stoage Goup \ Mailbox Stoe (PRIV1.EDB & PRIV1.STM) and you Public Foldes Stoe (PUB1.EDB & PUB1.STM). If you did not configue the oiginal seve which died o whose had disk cashed, emembe that the oiginal location of MDBDATA may have been moved fom its oiginal C:\Pogam Files\exchsv location on the oiginal seve. This is a common pactice which allows the system configuato to dedicate a patition o had disk solely to Exchange. Consequently make sue you have ecoveed evey MDBDATA folde that you can found on the sticken seve. Do not emove the.log files fom the MDBDATA folde(s) you ecove ecove the entie folde(s). Change the location of the Exchange Infomation Stoe. Since you ae on a new seve it is good pactice to change the location of the Exchange Infomation Stoe fom its default of C:\Pogam Files\Exchsv\MDBDATA. Aside fom this being good oganization, the fact is that when a seve suffes a had disk cash, the most affected patition is usually, by a long way, the SYSTEM patition (the C: dive) athe than any othe patition, so it is good pactice not to leave you Exchange databases in thei default location on the C: dive. If you have a single had disk seve, ceate a patition dedicated to Exchange if you have two had disks, dedicate the second disk to Exchange only. To change the location of the Infomation Stoe, do as follows : Open Exchange System Manage Dill down to Seves Find you seve Right-click on Fist Stoage Goup Choose Popeties Change both the Tansaction Log location and System Path location to the MDBDATA folde on the dedicated Exchange patition o had disk. Dill futhe down to the Mailbox Stoe Right-click on the Mailbox Stoe and choose Popeties Go to the Database tab Change both the Exchange Database and Exchange Steaming Database locations to the MDBDATA folde on the dedicated Exchange patition o had disk Next, ight-click on the Public Stoe and choose Popeties Go to the Database tab Change both the Exchange Database and Exchange Steaming Database locations to the MDBDATA folde on the dedicated Exchange patition o had disk Remove all Stoage Limits. One of the classic poblems following the estoe of an Exchange database is the inability to eceive o send s caused by the default Exchange stoage limits being sticte than those of the pevious seve. This step is impotant in avoiding the poblem. To do this dill down to both the Mailbox Stoe and the Public Stoe but this time go to the Limits tabs and clea all limits. Page 4 of 4 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

5 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database Pefoming the Exchange Recovey Safeguads, Safeguads, Safeguads Have a way back! Backup the MDBDATA folde which you ecoveed, onto a diffeent folde. This way, if things do not go as planned, you can stat again with the oiginals of the ecoveed Exchange Infomation Stoe. Neve eve use the backup fo anything othe than copying it to the folde that you ae woking in. It is called a backup and should stay as exactly that : a backup. Had disks fail. Moe impotantly, even a new had disk can fail on you within hous o days of using it fo the fist time. It would be bad luck but it happens emembe the beginning of this stoy : the company in question had a seve that was baely a week old. Thus, make sue the ecoveed MDBDATA is also backed up to an extenal souce, like a USB had disk, anothe seve, o a tape dive. Get the new seve eady Ceate you uses on you new seve (and make sue they have Exchange mailboxes). Make sue no-one can connect to you new seve. The best way to do this is to have you seve s netwok cad(s) plugged into a mini-hub which itself goes nowhee (ie. nothing else is connected to that hub). Disable you Exchange s SMTP Vitual Seve. This pevents s being deliveed to Exchange mailboxes o being sent fom Exchange while you ae pefoming the ecovey of you old Exchange Database. To do this, do as follows : Open Exchange System Manage. Dill down to Seves Find you seve. Dill down to Potocols Dill down to SMTP. Right-click on the default SMTP Vitual Seve Choose STOP. Dismount the existing Mailbox Stoe & Public Folde Stoe. To do this, do as follows : Open Exchange System Manage. Dill down to Seves Find you seve. Open Fist Stoage Goup. Right-click Mailbox Stoe and choose Dismount Stoe. Repeat the pocedue fo the Public Folde Stoe. Page 5 of 5 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

6 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database Eliminating couption poblems in the ecoveed Exchange IS database Put the ecoveed MDBDATA folde in a tempoay wok folde. Let s assume this wok folde is called C:\Recovey. Open a Command Pompt (MS-DOS Pompt) box and make you way to the ecoveed MDBDATA folde (emembe you must have aleady made a backup copy of this ecoveed database befoe you each this point). Using you mouse enlage the Command Pompt box so you can see a lot of lines at the same time. Type the command below it will check the consistency of you ecoveed Exchange database : C:\Pogam Files\Exchsv\bin\ESEUTIL /mh PRIV1.EDB Repeat the pocedue fo the Public Foldes stoe : C:\Pogam Files\Exchsv\bin\ESEUTIL /mh PUB1.EDB Fo both mail stoes scoll up the display and look fo the line which stats with State. If thee ae no eos then go staight to the Restoing the Exchange Mailboxes and s section below. If thee ae eos, continue below. Since thee ae eos the next step is to bing you databases into a consistent state. To do this un the following command which pefoms what is called a soft ecovey whee the ESEUTIL.EXE Exchange utility attempts to apply the Exchange.LOG log files onto you Exchange database this commits to the Mailbox stoe any s that had not yet been committed to it befoe the old seve cashed : C:\Pogam Files\Exchsv\bin\ESEUTIL / E00 Click Yes to poceed with the epai. If thee ae no eos then go staight to the Restoing the Exchange Mailboxes and s section below. If thee ae eos, continue below. Since the Soft Recovey did not wok the next step is to foce you ecoveed PRIV1.EDB and PUB1.EDB into a consistent state (no eos in the databases) which will allow you impot the ecoveed databases into you new Exchange seve. This does mean that you may lose a few s that had not yet been committed but that is an insignificant issue compaed to the bigge pize of being able to get 99.5% of you s back. Page 6 of 6 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

7 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database Let s now pefom a Had Recovey. Type the following command at the Command Pompt : C:\Pogam Files\Exchsv\bin\ESEUTIL /p PRIV1.EDB Click Yes to poceed with the epai. This pocess will take anything fom 5 to 10 minutes to an hou o moe depending on the powe of you new fileseve and the size of you ecoveed Exchange Infomation Stoe. Repeat the pocess with you Public Foldes : C:\Pogam Files\Exchsv\bin\ESEUTIL /p PUB1.EDB If you Public Stoe was empty you will eceive some eos whee they only way to get id of the eo is to focibly teminate you Command Pompt window using the Task Manage. If you need to, do so. At the end of Had Recovey on PRIV1.EDB you will eceive an Integity Check Successful message. And you may eceive a simila Success message fo PUB1.EDB, o you may not, as descibe above. Poceed to the next section. Restoing the Exchange Mailboxes and s Tell Exchange to allow you to ovewite the cuent empty mailboxes. To do this, do as follows : Open Exchange System Manage. Dill down to Seves Find you seve. Open Fist Stoage Goup. Right-click Mailbox Stoe and choose Popeties. Go to the Database tab. Check This database can be ovewitten by a estoe. Click OK. If you Public Foldes, PUB1.EDB, passed the Soft Recovey o Had Recovey above, then epeat this pocedue with the Public Folde Stoe. Check that both you Mailbox Stoe and you Public Folde Stoe ae still in a Dismounted state. If they ae not, dismount them again. Using Windows Exploe go to the Exchange databases folde of you new Exchange Seve. Typically that will be : C:\Pogam Files\Exchsv\MDBDATA Page 7 of 7 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

8 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database Ceate a Backups folde inside this LIVE MDBDATA folde and move all of the following files fom MDBDATA into it : All log files (.LOG). PRIV1.EDB and PRIV1.STM. If, and only if, you did not get any eos with PUB1.EDB above, then also move PUB1.EDB and PUB1.STM. Any files stating with TMP o TEMP. Now, move to the Live MDBDATA folde, the fixed Exchange database files (the one is C:\Recovey). Move PRIV1.EDB and PRIV1.STM. If PUB1.EDB and PUB1.STM ae aleady in you Live MDBDATA folde (because you ae keeping the empty ones ceated by you new Exchange Seve), then do NOT move them fom C:\Recovey. If they ae not aleady in you Live MDBDATA folde, then do move them. Next, stat Exchange System Manage and mount you Mailbox Stoe and the Public Folde Stoe. To do this, do as follows : Open Exchange System Manage. Dill down to Seves Find you seve. Open Fist Stoage Goup. Right-click Mailbox Stoe and choose Mount Stoe. Repeat the pocedue fo the Public Folde Stoe. They should both mount successfully! Immediately un Cleanup on you Mailbox Stoe. To do this, do as follows : Open Exchange System Manage. Dill down to Seves Find you seve. Open Fist Stoage Goup. Open Mailbox Stoe. Highlight Mailboxes. Right-click Mailboxes and choose Run Cleanup Agent. As soon as you un the Cleanup Agent all the mailboxes that you just impoted will show as disabled with a ed coss to the left side of each impoted mailbox. You e winning! You can also satisfy youself that you mailboxes and s have indeed been estoed by checking the Size and Total Items columns in the ight pane. Keep Exchange System Manage open and positioned on Mailboxes. Page 8 of 8 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

9 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database Match Uses to thei old Mailboxes. Fo each use set up on you seve, do the following : Open Active Diectoy Uses and Computes (ADUC) Right-click the use and choose Exchange Tasks. Click NEXT and then choose Delete Mailbox on the next sceen Click NEXT, and NEXT again. ADUC will come back telling you that the mailbox deletion was successful Click FINISH. Switch ove to Exchange System Manage Right-click Mailboxes and choose Run Cleanup Agent Next, ight-click the old estoed mailbox that you want to associate with this use (that s the one with items in it), and choose Reconnect A dialog box opens called Select a new use fo this mailbox Find the use in Active Diectoy, select it, and click OK Exchange System Manage will espond indicating a successful econnection. What this means is that, at this point, this use has now got his old mailbox back (ie. it is now fully ecoveed and estoed onto the new seve). Repeat this pocess fo evey use. Cleaning up So, you have finally successfully ecoveed you Exchange Mailboxes and s. Life is sweet, you tun on the Radio o you MP3 playe, you e whistling and singing, you do a catwheel o two, you ode a pizza (you ve been at it fo 96 hous!), you phone the company s owne to bing him/he the good news, you phone home fo a bit of a chat, you ask to talk to the dog, the dog thinks you e baking mad, you play a ound of golf on you Wii, you get 6 cans of Coke fom the vending machine (you couldn t dink while you had you heat in you mouth!), and, basically, you become a nice pleasant peson again. Well done! Now fo a bit of cleaning up : At the end of the pocess you may be left with a numbe of deleted end-use mailboxes in Exchange System Manage. They will all show Zeo, One, o Two items. You can leave them as they ae, and, povided you ae still on the default settings of Exchange, Exchange will delete them afte 30 days. Altenatively, you can decide to delete them staight away. Delete only end-use mailboxes, nothing else (ie. leave SMTP, System Attendant, and SystemMailbox fo example). To do this simply ight-click on one of those empty mailboxes and choose Puge. Ou advice : do a backup of you entie new seve fist befoe doing this, just in case you delete the wong mailbox!!! Page 9 of 9 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

10 AnswesThatWok TM Recoveing s and Mailboxes fom a PRIV1.EDB Exchange 2003 IS database Restat the SMTP Vitual Seve so that s can be deliveed to end-use mailboxes and so that they can be sent fom you seve : Open Exchange System Manage. Dill down to Seves Find you seve. Dill down to Potocols Dill down to SMTP. Right-click on SMTP Vitual Seve Choose START. Reconnect you seve to the netwok. Reboot the seve. Backups, Backups, Backups. Backup you seve, with pope backup softwae this time, and to a tape dive. That s it. You e done! ooooooooooooooooooooo Page 10 of 10 Copyight AnswesThatWok.com (Recove Mailbox Exchange 2003), 17-May-2009.

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