Educational Technology Services Monthly Report. March, Prepared by Educational Technology Services, State Fair Community College

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1 Educational Technology Services Monthly Report March, 2009 Prepared by Educational Technology Services, State Fair Community College Robert Paulson, Vice President

2 Service Satisfaction Results

3 HDO Statistics Data Period Average: March 1, 20 to March 31, 2009 HelpDesk Tickets NEW CLOSED WEB

4 Help Desk Period: March 1, 20 to March 31, Overall Satisfaction Poor, Fair, Good, Excellent 20 Mar Apr May June July Aug Sept Oct Nov Dec 2009 Jan Feb Mar PTD Educational Technology Services closed a total of 340 tickets in March. Our overall satisfaction rating was 8.58 out of a possible 9.0, which continues to be in the EXCELLENT range. 15 tickets were opened using the web interface. HelpDesk Call Volume Statistics Period: August 1, 20 to March 31, 2009 Aug- Sep- Total calls to CHD Total call time (minutes) Average call length (seconds) Average speed to answer (seconds) Oct- Nov- Dec- Jan- 09 Feb- 09 Mar- 09

5 Instructional Technology Report March 2009 Angel Evaluated and performed Angel 7.4 Upgrade Preparations Change Management Documentation, Institutional Directory Standards Environmental Variables System Editors Account Groups Public Content Batch file process updated for Development Site to match Production Site XEI Agents Manager programmed and tested for Live Settings on Development Site SFTP set-up for XEI/Luminus integration 992 courses available for spring term: 549 active and 443 inactive 4327 total accounts 2770 active accounts (logged in more than 1 time within the past 30 days) 15 work orders closed Activity by Time of Day (year to date)

6 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Activity per Day of Week (year to date) ITV Scheduled spring ITV course finals Scheduled summer ITV courses Plato Performed general account and server administration Luminis Updated channel Nugget being developed for Luminis/Angel integration AV/Multimedia Classroom Support Projector network project being implemented; Static IPs being added to projectors EMP software installed and updated with new static IPs IPs being added to AV inventory Replaced 2 bulbs 32 work orders closed Training Schedule for fall convocation being developed Interactive tutorials being developed for exporting/importing in Development and Production Angel 12 Individual training sessions offered 1 Attended Angel Administration Training eintro Course Statistics (year to date) 718 logons to student course Section completion:

7 Introduction to Online Learning section with average score of 82.81% Navigation and Content section with average score of 80.98% Communication section with average score of 72.46% Assessment section with average score of 79.84% Network Issue with intermittent IP Phone service was tracked down to Cisco Switching IOS problem. Upgraded IOS on all 45xx switches. Problem resolved. Final leg of Wireless Campus implementation was completed with LWAPP Access Points being installed in Stauffacher, Auto Tech, and Potter Ewing. Completed software patch upgrades on 5 modules of Cisco Works. Cisco Works is a network monitor application. Faronics Power Save software automatically places idle PCs into standby mode. This software was implemented and currently stands at 300 installs campus wide. There will be ongoing rollout in classrooms and final PC count should be somewhere around 500 PCs. This implementation should save SFCC between $2,000 and $3,000 per month in electric utility costs. Administrative Systems Banner Document Management Suite (BDMS) production installation is complete as well as the test bundle which allows us to have two separate environments. The test environment will be used for training. Angel integration the Angel bridge was installed in test Luminis, which hooked Banner/mySTAR to the Angel system. Completed functional training and testing. Banner 8 upgrade Preparation of the T2000 for the Banner 8 installation with three virtual servers in one physical server. Met with SunGard Banner 8 Team to discuss the project upgrade plan. Astra VII upgrade and Banner integration Worked with Stan on preparing server for the new database and software.

8 and SPAM Filter Statistics To-Date Morenet Spam Statistics (Includes Student s) Blocked % Allowed % Total Feb % % Mar % % Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Totals % % Barracuda Spam Statistics Blocked % Allowed % Total Feb % % Mar % % Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Totals % % Total Spam/Virus Filtered Blocked % Allowed % Total Feb % % Mar % % Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Totals % %

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