Novell to Microsoft Conversion: Identity Management Design & Plan

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1 Novell to Microsoft Conversion: Identity Management Design & Plan Presented To: 3/2/ Hamilton Lane, Suite 200 Naperville, IL Voice & Fax:

2 Version History Ver. # Ver. Date Author Description Feb-11 Brian Desmond Initial Draft March-11 Scott Weyandt Review and Edits Page 2 of 18

3 Table of Contents Introduction... 4 Background... 4 Solution Overview... 6 Connected Systems... 7 Business Processes... 8 Student Account Lifecycle... 8 Employee Account Lifecycle FIM Architecture Server Design Key Provisioning Components Password Management Self Service Password Reset Architecture Help Desk Password Reset Architecture FIM Deployment Planning FIM Deployment Costs Summary Page 3 of 18

4 Introduction This document details the recommendations of Moran Technology Consulting (MTC) for the design of the new (HACC) Forefront Identity Management (FIM) 2010 solution. Background HACC has engaged MTC to conduct a thorough and impartial evaluation of its current network operating system and environment (Novell NDS and GroupWise). As part of this assessment, MTC identified the pros and cons of converting to Microsoft Windows Server Active Directory and Exchange Server 2010 from the current Novell NetWare and GroupWise products. Also, MTC developed a migration project plan and business case with costs estimates for moving to Microsoft. In addition, MTC conducted a requirements workshop for the design and implementation of Microsoft s identity management solution (FIM). We recommend that FIM be deployed by HACC to integrate HACC s key enterprise systems, including SunGard Banner, SunGard Luminis, and Blackboard WebCT with its and directory infrastructure. This integration will allow HACC to automatically provision and deprovision both employee and student (Exchange 2010 and Gmail, respectively) and directory accounts (Active Directory) as well as synchronize passwords across these systems and other key HACC applications. Interviews with both campus IT and Central IT security suggest that the ability to automatically create and manage employee and students accounts is a critical need and will lead to both greater IT security as well as administrative efficiency. As part of this effort, MTC has developed the following design for FIM as well as pricing and planning information for FIM deployment. Key documents for this step include: HACC FIM Design (HACC FIM Design.docx) Page 4 of 18

5 HACC High-level FIM Plan (HACC FIM Plan.mpp) HACC FIM Cost Estimates (HACC FIM Costs.xlsx) Page 5 of 18

6 Solution Overview The Identity Management system for HACC will be comprised of three key components: Active Directory Forefront Identity Manager (FIM) 2010 Self-Service Password Management (SSPR) These three components will serve as the foundation for management of all user accounts at HACC. Active Directory will serve as the source of truth for passwords. For HACC systems that cannot authenticate directly to Active Directory, FIM will forward passwords to those systems. Various additional systems can be connected to FIM for synchronization and provisioning of account information from authoritative sources such as SunGard Banner. Page 6 of 18

7 Connected Systems FIM will connect to a number of key systems that were identified during planning workshops. These systems include SunGard Banner, Active Directory and Exchange 2010, Google Apps Gmail, and an LMS system (currently WebCT). Banner will serve as the source of truth for key demographic information (for students, faculty, and staff) as well as drive provisioning and deprovisioning of accounts in various connected systems. The following diagram provides a high level overview of the connections to the FIM Synchronization Service. Page 7 of 18

8 Business Processes While the exact logic for provisioning and deprovisioning of accounts will be determined during final design workshops, we have included recommended base processes based on our experience performing identity management projects at community college systems similar to HACC. The processes for managing student and employee accounts typically differ and as such they have been documented separately. Student Account Lifecycle Student account provisioning is based on whether or not the student is considered to be active or not. When a student has been inactive for two consecutive semesters, their access to various systems will be disabled. For example, a student would no longer have access to log on to Windows lab computers or access Windows file services. Subsequently after an additional semester, accounts will be deprovisioned (e.g. deleted from Active Directory). The following diagram outlines this process. Page 8 of 18

9 Start Student Provisioning Active Student Yes Inactive for two semesters No Yes Inactive for three semesters No Provision Active Directory account Disable Active Directory account Yes Remove Active Directory account Provision Gmail account Disable Gmail account Remove Gmail account Provision LMS (WebCT?) account Disable LMS access Finish Page 9 of 18

10 Employee Account Lifecycle Much like student account provisioning, employees are based on the status of the employee as determined by Human Resources (HR). In higher education environments, it is typically necessary to treat staff and faculty accounts separately when deprovisioning access to systems. In the case of staff accounts it is generally feasible and recommended to remove access on the employee s termination date however faculty typically require extended access in order to complete grades and follow-up with students. The following diagram details these processes. Start Employee Provisioning Active Employee No Staff Yes Inactive for 90 days Yes Remove Active Directory account Yes No Provision Active Directory account No Disable Active Directory account Remove Home Folder Provision Exchange mailbox No Inactive for one semester Yes Disable LMS Access Provision Home Folder Inactive for two semesters No Yes Faculty No Yes Provision LMS access Finish Page 10 of 18

11 FIM Architecture Microsoft Forefront Identity Manager (FIM) 2010 is comprised of three key components. These components include: Synchronization Service FIM Portal (a web interface) FIM Service The Synchronization Service is responsible for the movement of data between connected systems as well as ensuring that data is accurate in all connected systems. The FIM web interface provides a web based user interface to the FIM product whereby synchronization, workflow, and object management can be configured. For example, a web interface can be created to allow for students to activate their Gmail account or to reset their passwords. The FIM Service provides a web services interface in to the FIM web interface which can be used by applications to interact directly with the product. The HACC FIM environment will be comprised of three FIM servers and a two server SQL Server cluster. The FIM web interface and Service layer servicing end user requests will be hosted on a two node load balanced cluster. This cluster will also house custom password management and object management web pages. The FIM Synchronization Service and a separate FIM Service partition will be hosted on a single backend FIM server. The following diagram provides a high level overview of the topology: Page 11 of 18

12 Server Design It is typically acceptable to virtualize FIM servers so long as sufficient hardware resources are allocated to the virtual machines. The following table provides recommended memory and CPU requirements for the servers identified in the previous section. The FIM SQL databases are particularly I/O intensive and with this in mind it is important to allocate fast storage for SQL. Quantity Purpose CPU Qty. Memory 2 FIM Portal/Password Reset 2 8GB 1 FIM Sync Service 2 8GB 2 SQL Cluster for FIM 4 16GB Key Provisioning Components The FIM Synchronization Service depends on Management Agents (MAs) to Page 12 of 18

13 connect to various systems for the provisioning and synchronization of user information. FIM comes with a number of management agents for common systems as well as an extensible Application Programming Interface (APIs) for developing custom management agents (XMAs). For the HACC implementation, it is expected that the following management agents will be required: Active Directory Oracle Database Google Gmail (custom XMA) WebCT (database MA or a custom XMA) In addition to the Management Agent infrastructure used for synchronization, FIM supports the execution of custom workflows according to state changes for objects in the FIM database. In order to support the provisioning requirements outlined in this document, the following workflow activities will be required: Username generator Home folder creation/deletion Home folder permissions management PowerShell command (e.g. for managing Exchange mailbox settings) Page 13 of 18

14 Password Management HACC currently does not have a self-service password management infrastructure in place. Additionally various HACC systems use separate passwords, which leads to a significant number of helpdesk calls when the end users fail to authenticate to individual systems. Self Service Password Reset Architecture As part of the scope of this project, a custom web based Self Service Password Reset (SSPR) interface will be implemented that will allow users to register for password reset (i.e., set security questions) as well as reset their password at a later time and date. The SSPR interface will mirror the following behaviors: Users will be provided with a list of 15 security questions from which they will select five to answer; To reset passwords students will be required to answer two of their pre-selected questions randomly presented each time they desire to reset their password; Answers to security questions will NOT be case sensitive. The password management web interface will maintain a separate account lockout feature. Five invalid login attempts (incorrect date of birth, incorrect security questions, etc.) within 10 minutes will lockout the user from the web interface. All of these details can be modified and confirmed during a final design review, prior to FIM deployment. The password management web interface will maintain user security questions, answers, and audit trails in an independent database that will not be directly integrated with FIM. The current version of FIM provides integrated password management (e.g., reset and security questions) for users who access the service from a domain joined workstation only. Page 14 of 18

15 Help Desk Password Reset Architecture When a user engages the service desk for password reset, the service desk currently uses an outside process to verify the user s identity (via administrative access in the campus portal). Once the user s identity has been verified, the account is flagged for reactivation, unlocked, and their password is set to a random string to prevent unauthorized access until the user can reactivate their account. The user will be directed to go through the account activation process again, including: Log in using 9 digit Student ID and date of birth (six digits) as password; Set security questions (answers are case insensitive); Reset password by providing new password and confirmation of new password (password must meet Active Direction password complexity requirements). Specific details and requirements for this function can be finalized during the design validation prior to FIM deployment. Page 15 of 18

16 FIM Deployment Planning MTC recommends that HACC initiate the project to design and deploy FIM concurrently with the project to migrate from Novell GroupWise and Netware to Microsoft Exchange 2010 and Active Directory. If FIM design and planning occurs before or alongside Exchange and Active Directory planning, FIM can be implemented to create new student accounts into the new Active Directory environment as it is deployed. We estimate that the design, development, testing and deployment of FIM will take approximately 10 weeks. The following Gantt chart shows the key tasks and project step flow. Our plan and estimated duration assumes that HACC will contract with a skilled and experienced Microsoft FIM implementer for this project. We estimate that Page 16 of 18

17 following consulting hours will be required for each of the FIM Deployment Project phases. FIM Deployment Services Hours Design & Plan 40 Development 80 Test 16 Deployment 40 Knowledge Transfer FIM Deployment Costs HACC. MTC estimates that following costs associated with the deployment of FIM at FIM Total Costs Total Licenses $ 13,877 Hardware $ 10,000 Services $ 40,000 $ 63,877 Additional cost estimate details and assumptions for HACC s FIM deployment are provided in a separate document, HACC FIM Costs.xlsx. Summary This document outlines a high level design and workflow for implementing an identity management system (FIM) at the s Page 17 of 18

18 (HACC). The scope of the initial identity management implementation will be limited to the synchronization of data (user accounts and mailboxes for students and employees) to key systems (e.g. SunGard Banner, Active Directory, Gmail, etc.). The implementation will also provide for a self-service password management infrastructure and synchronization as well as a single point of authentication for enterprise systems. Page 18 of 18

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