Making SAP s User Experience Strategy Reality Nis Boy Naeve, Andreas Hauser SAP SE SESSION CODE: UX204

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1

2 Making SAP s User Experience Strategy Reality Nis Boy Naeve, Andreas Hauser SAP SE SESSION CODE: UX204

3 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP SE or an SAP affiliate company. All rights reserved. Public 3

4 LEARNING POINTS Overview and update of SAP UX strategy Potential options and decision criteria Approaches and successful customer examples

5 RETURN ON INVESTMENT See slide 10:

6 BEST PRACTICES See slides 28, 39, 41:

7 KEY LEARNINGS There is a shift from features to experience All application & UI technologies converge to SAP Fiori UX Create your own UX strategy SAP supports your UX transition

8 The Shift from Features to Experience Online Shopping Front Door Delivery 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 8

9 Design Innovation People (desirability) Business (viability) Technology (feasibility) 2014 SAP SE or an SAP affiliate company. All rights reserved. 9

10 Great User Experience UX impacts Business Value Gain productivity Save training costs Decrease user errors Reduce Change Requests SAP SE or an SAP affiliate company. All rights reserved. Public 10

11 Unified UX Direction for all SAP Software All applications & UI technologies to converge to the SAP Fiori UX SAP Fiori User Experience Applications Analytics SAP HANA Platform 2015 SAP SE. All rights reserved. This is the current state of planning and may be changed by SAP at any time. 11

12 What is SAP Fiori User Experience? SAP Fiori Concept / / Role-based Responsive Simple Coherent Delightful SAP Fiori Design SAP UI Technologies User Interface Business Logic Other Technologies* *: SAP s prefered way to build SAP Fiori apps is using SAPUI SAP SE or an SAP affiliate company. All rights reserved. Public 12

13 Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 13

14 Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 14

15 SAP AR Warehouse Picking using Google Glasses 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 15

16 SAP Scouting 2015 SAP SE or an SAP affiliate company. All rights reserved. This is the current state of planning and may be changed by SAP at any time. Public 16

17 Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 17

18 SAP Fiori UX for Cloud Successfactors lab preview This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 18

19 SAP Fiori App Portfolio (SAP Business Suite) Manager Principal Fiori Apps My Spend Approve Requests Approve Leave Requests Approve Timesheets Approve Travel Requests Approve Travel Expenses Approve Shopping Carts Approve Purchase Orders Approve Requisitions Approve Purchase Sales Contracts Rep Check Price and Availability Track Sales Orders Track Shipments Track Invoices Create Sales Orders Employee Change Sales Orders My Leave Requests My Timesheet My Travel Requests My Shopping Cart Track Shopping Cart My Paystub My Benefits Purchasing Agent Track Purchase Orders Order from Requisitions 25 Line of Business Apps 450+ Finance Human Resources R&D, Engineering Sales & Marketing Supply Chain Asset Management Procurement Manufacturing Cross LoB Industries 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 19 IT Continuously releasing further Fiori Apps for LoB SAP Fiori Apps Reference Library SAP Fiori Demo Cloud Edition

20 New Offerings on SAP HANA Cloud Platform Geared to realize cloud-based SAP Fiori application scenarios EXPERIENCE SAP FIORI APPS SAP Fiori, demo cloud edition Get free access to running SAP Fiori demo apps and information SAP Fiori, trial cloud edition (planned) Connect SAP Fiori demo apps to your own backend system Adapt SAP Fiori demo apps to your needs SAP Fiori, cloud edition Use SAP Fiori apps productively from the cloud (planned) This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 20

21 S/4HANA Key enabler to run digital transformation for key enterprises SAP FIORI AS THE USER EXPERIENCE PARADIGM CROSS-APPLICATION USER EXPERIENCE WEB-BASED, ALL DEVICES ROLE-BASED DECISIVE SAP FIORI SAP HANA AS THE UNDERLYING PLATFORM OLAP & OLTP MERGE IN-MEMORY COMPRESSION INCREASE IN SPEED SAP HANA REAL-TIME & SIMPLIFIED SIMPLIFICATION OF APPLICATIONS AND UNDERLYING DATA MODEL NO AGGREGATES & NO INDICES HIGHER FLEXIBILITY & THROUGHPUT DATA FOOTPRINT REDUCTION This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 21

22 RENEW: Desktop scenarios Simplify UIs for key roles User Entry Point Applications & Content WebDynpro ABAP / Floorplan Manager Side Panels for SAP GUI SAP NetWeaver Business Client, SAP Enterprise Portal, SAP Fiori launchpad* SAPUI5 *: This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 22

23 Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 23

24 ENABLE: Adapt/Develop SAP Fiori Apps SAP Web IDE for SAP Fiori / SAPUI5 SAP Delivered Fiori App Customer Extended App New Field Hide Area Add Function 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 24

25 ENABLE: Simplify SAP GUI Screens SAP Screen Personas* Do-it-Yourself to your specific needs SAP Screen Personas *: available for SAP GUI, planned for Web Dynpro ABAP/ Floorplan Manager 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 25

26 ENABLE: Apply your Brand UI theme designer 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 26

27 Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 27

28 What to implement? Your User & Business Needs SAP Portfolio SAP Fiori apps Web applications Mobile apps Analytics SAP GUI transactions SAP UI Tools SAP Web IDE SAP Screen Personas Applications Out of the box Adjusted DIY Access Point UI Clients SAP Fiori launchpad NWBC SAP GUI SAP Portal UI theme designer side panels SAP UI Technologies SAPUI5 Web Dynpro ABAP/FPM Dynpro This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 28

29 UI theme designer SAP s Key UI Tools & Technologies UI Clients UI Tools UI Technologies SAP GUI 3 SAP Screen Personas SAP Fiori launchpad SAP Enterprise Portal SAP NetWeaver Business Client Flexible UI Designer Web Dynpro 1 ABAP/FPM 2 SAP Web IDE SAPUI5 SAP Mobile Platform Services DYNPRO GATEWAY 2015 SAP SE or an SAP affiliate company. All rights reserved. 1 : Harmonized in run & design time with WebClient UIF, 2 Floorplan Manager, 3 : for HTML & Windows Public 29

30 Examples for UI Decision Paths This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 30

31 SAP UI Client Consolidation Mobile Clients SAP Portal Clients NW Business Client SAP Logon SAP Fiori launchpad User Interface Services Consumption Browsers Native Clients This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 31

32 Usage/reach The SAP User Experience Strategy Evolution New Applications Existing Applications SAP Fiori UX NEW RENEW UX Design Services ENABLE This is the current state of planning and may be changed by SAP at any time SAP SE or an SAP affiliate company. All rights reserved. Public 32

33 Observations from 300+ Customer Engagements IT organizations need design skills Several UX issues could be solved with existing SAP tools People (desirability) IT organizations need to better understand the needs of their end users End users perceive custom built screens as SAP standard screens Business (viability) ss (viability ) Technol Technology (feasibility) ogy (feasibility) 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 33

34 Showcase: Receiving Process Simplification at Vilore 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 34

35 Showcase: SAP HANA Health at NCT Heidelberg 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 36

36 UX Maturity SAP User Experience Design Services Offering INNOVATE EMPOWER Want to explore the business value Discover of HANA & Design and design & develop an attractive solution Business Innovation Want to learn more about Design Thinking and development and Design and enable your organization? enablement Develop custom solution REALIZE ADVISE Want to implement SAP Fiori and SAP Screen Personas and Personas or optimize the User Experience of your existing SAP software? UX Adoption Kit for Fiori Want to understand the SAP UX Strategy and translate it into your business reality? UX advisory for business valueand technology Optimize existing solution Time powered by DESIGN THINKING 2015 SAP 2015 SE or SAP an SAP SE or affiliate an SAP company. affiliate All company. rights reserved. All rights reserved. Public 38

37 People + Process + Space = Innovation Culture

38 SAP s customers are enthusiastic about SAP UX Shell Doug Webster Video Unilever Willem Eelman Video Colgate-Palmolive Tom Greene Video 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 40

39 What can you do? Potential steps: 1. Understand your requirements (of your users, your business, ) What How Where are the needs of your users / organization? will your users / organization need it? will your users / organization need it? 2. Set your initial focus point 3. Work on a prototype 4. Test it / get it tested 5. Roll out SAP SE or an SAP affiliate company. All rights reserved. Public 41

40 Key Points To Take Home 1. There is a shift from features to experience 2. All application & UI technologies converge to SAP Fiori UX 3. Create your own UX strategy 4. SAP supports your UX transition 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 42

41 STAY INFORMED Follow us: Nis Boy Andreas Follow the ASUGNews team: Tom Chris Craig

42 THANK YOU FOR PARTICIPATING Please provide feedback on this session by completing a short survey via the event mobile application. SESSION CODE: UX204 For ongoing education on this area of focus, visit

43 2015 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP SE or an SAP affiliate company. All rights reserved. Public 46

44 2015 SAP SE oder ein SAP-Konzernunternehmen. Alle Rechte vorbehalten. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP SE oder ein SAP-Konzernunternehmen nicht gestattet. SAP und andere in diesem Dokument erwähnte Produkte und Dienstleistungen von SAP sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP SE (oder von einem SAP-Konzernunternehmen) in Deutschland und verschiedenen anderen Ländern weltweit. Weitere Hinweise und Informationen zum Markenrecht finden Sie unter Die von SAP SE oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. Produkte können länderspezifische Unterschiede aufweisen. Die vorliegenden Unterlagen werden von der SAP SE oder einem SAP-Konzernunternehmen bereitgestellt und dienen ausschließlich zu Informationszwecken. Die SAP SE oder ihre Konzernunternehmen übernehmen keinerlei Haftung oder Gewährleistung für Fehler oder Unvollständigkeiten in dieser Publikation. Die SAP SE oder ein SAP-Konzernunternehmen steht lediglich für Produkte und Dienstleistungen nach der Maßgabe ein, die in der Vereinbarung über die jeweiligen Produkte und Dienstleistungen ausdrücklich geregelt ist. Keine der hierin enthaltenen Informationen ist als zusätzliche Garantie zu interpretieren. Insbesondere sind die SAP SE oder ihre Konzernunternehmen in keiner Weise verpflichtet, in dieser Publikation oder einer zugehörigen Präsentation dargestellte Geschäftsabläufe zu verfolgen oder hierin wiedergegebene Funktionen zu entwickeln oder zu veröffentlichen. Diese Publikation oder eine zugehörige Präsentation, die Strategie und etwaige künftige Entwicklungen, Produkte und/oder Plattformen der SAP SE oder ihrer Konzernunternehmen können von der SAP SE oder ihren Konzernunternehmen jederzeit und ohne Angabe von Gründen unangekündigt geändert werden. Die in dieser Publikation enthaltenen Informationen stellen keine Zusage, kein Versprechen und keine rechtliche Verpflichtung zur Lieferung von Material, Code oder Funktionen dar. Sämtliche vorausschauenden Aussagen unterliegen unterschiedlichen Risiken und Unsicherheiten, durch die die tatsächlichen Ergebnisse von den Erwartungen abweichen können. Die vorausschauenden Aussagen geben die Sicht zu dem Zeitpunkt wieder, zu dem sie getätigt wurden. Dem Leser wird empfohlen, diesen Aussagen kein übertriebenes Vertrauen zu schenken und sich bei Kaufentscheidungen nicht auf sie zu stützen SAP SE or an SAP affiliate company. All rights reserved. Public 47

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