Job Scheduling Management Integration with SAP CPS by Redwood SAP Solution Manager 7.1. SAP AG August, 2011

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1 Job Scheduling Management Integration with SAP CPS by Redwood SAP Solution Manager 7.1 SAP AG August, 2011

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP AG. All rights reserved. 2

3 Agenda Job Scheduling Management Suite Supporting the lifecycle of a background job (request, document, schedule, monitor) Further Information SAP notes, SAP Service Marketplace links and SDN blogs Compare SM36 and SAP CPS 2011 SAP AG. All rights reserved. 3

4 Why Focus on Job Scheduling Management? Applications & Challenges Goal Application Challenge Visibility Efficiency Effectiveness Governance Job Documentation SAP Central Process Scheduling by Redwood Business Process Monitoring Job Request provide standardized & web-based documentation avoid unnecessary job processing ( forgotten jobs) avoid unnecessary slow support processes living documentation vs. one-time documentation... automate job processing where possible (job chains) schedule across system boundaries event-driven vs. time-driven scheduling control end-user jobs (job interception) ensure that jobs start/finish at the right time ensure job processing within given time windows correlate important jobs with business processes management by exception provide standardized & web-based request form integration with standard incident management process integration with standard change management process integration with documentation, scheduling & monitoring Clean-up Job Scheduling Management Health Check ensure even workload distribution avoid unnecessary often job processing discontinue jobs that are no longer needed avoid redundant job processing 2011 SAP AG. All rights reserved. 4

5 Job Scheduling Management Process View Business Department IT Department Key User/End User Business Process Operations SAP Technical Operations Application Management Create Job Request Plan Job Request Receive Approval/Rejection Approve/Reject Job Request Document Job Document Job Test Job Schedule Job Run Job Monitor Job RCA process 2011 SAP AG. All rights reserved. 5

6 Job Scheduling Management Suite Supporting the lifecycle of a background job (request, document, schedule, monitor)

7 Scenario Business Process Order to Cash Job Scheduling Management CRM - C00 Create Sales Order SAP ECC - SMY Create Sales Order SAP ENTERPRISE PORTAL - EPP Create Sales Order New job S_DE_PP_MRP_0001_D should run daily Check Availability Run MRP Procurement Process Manufacturing Process Warehouse - TT5 Create Outbound Delivery Create Outbound Delivery Create Picking Transfer Order Business Process Champion Create Billing We would like to schedule Document an MRP run once per day for our new German plant 0001 Post Goods Issue Post Goods Issue Confirm Picking Transfer Order 2011 SAP AG. All rights reserved. 7

8 Use Job Request Form for Requesting New Job (1/2) Check for naming convention Web form can be integrated in Enterprise Portal or intranet 2011 SAP AG. All rights reserved. 8

9 Use Job Request Form for Requesting New Job (2/2) Web form can be integrated in Enterprise Portal or intranet 2011 SAP AG. All rights reserved. 9

10 Job Scheduling Management - Work Center Information initially maintained in web form (e.g. by business) is saved as Job Request document in SAP Solution Manager and can be now picked up by IT via the Work Center UI SAP AG. All rights reserved. 10

11 Job Request Message created with Context Information The created Job Request is part of the Job Scheduling Management assignment block within a corresponding CRM incident (type SMIN). Here you are able to create a Job Document as follow-up document SAP AG. All rights reserved. 11

12 Job Documentation Overview The Job Document contains all the information that was already maintained in the corresponding Job Request and the Job Document is also linked to the Job Scheduling Management assignment block SAP AG. All rights reserved. 12

13 Planning Check if New Job Request Fits Into Existing Schedule Use BACKGROUND_JOB_ANALYSIS tool in transaction ST13 to check job distribution HW & time restrictions scheduling at 5:30 might be a problem other less important jobs might need a rescheduling 2011 SAP AG. All rights reserved. 13

14 Job Documentation Overview The Job Document that was created in reference to the Job Request can also be picked up and further processed by IT via the Work Center UI SAP AG. All rights reserved. 14

15 Job Documentation Scheduling Maintenance SAP AG. All rights reserved. 15

16 Job Scheduling Management - Work Center 2011 SAP AG. All rights reserved. 16

17 Scheduling in SAP Central Process Scheduler (1/2) 2011 SAP AG. All rights reserved. 17

18 Scheduling in SAP Central Process Scheduler (2/2) 2011 SAP AG. All rights reserved. 18

19 Job Documentation Monitoring Maintenance Configure corresponding Business Process Monitoring alerts from within job documentation SAP AG. All rights reserved. 19

20 SAP Solution Manager integration with SAP CPS Business Automation Enabler (BAE) interface SAP Solution Manager 7.1 Change Request Management Job Request End/Key user request JR message creation in background Enterprise Portal/ Web Form Intranet SAP Central Process Scheduling by Redwood Job documentation automatically populated with respective CR data Job Documentation Transfer job documentation (incl. basic scheduling) BAE Job Scheduling SAP NW 7.0 Redwood Process Server Business Process Monitoring BAE Push Monitoring information SAP System BAE = Business Automation Enabler 2011 SAP AG. All rights reserved. 20

21 SAP Solution Manager Lean Job Request Scenario With Arbitrary Scheduling Tool SAP Solution Manager 7.1 Job documentation automatically populated with respective job request data Job Request Job Documentation End/Key user request JR message creation in background Manual Transfer of job documentation (copy & paste) Enterprise Portal/ Web Form Intranet External Job Scheduler Business Process Monitoring Pull Monitoring information from Back-end SAP System 2011 SAP AG. All rights reserved. 21

22 SAP Solution Manager integration Solution Manager Scheduling Enabler (SMSE) interface SAP Solution Manager 7.1 Change Request Management Job Request End/Key user request JR message creation in background Enterprise Portal/ Web Form Intranet External Scheduler certified for SMSE Job documentation automatically populated with respective CR data Job Documentation Transfer job documentation (incl. basic scheduling) SMSE Job Scheduling Business Process Monitoring SMSE Push Monitoring information SAP System SMSE = Solution Manager Scheduling Enabler 2011 SAP AG. All rights reserved. 22

23 Job Management Suite SAP Solution Manager & SAP Central Process Scheduling by Redwood SAP Solution Manager Standardized job request form (web-enabled) Standardized, central job documentation Job documentation templates Business process-orientated job monitoring Trend reporting based on monitoring data Integrated change request management with approval process SAP backend related job reporting Optimize Report Request Job Management Monitor Closed-loop integration Document Schedule SAP Central Process Scheduling by Redwood Central job scheduling Event-driven scheduling ABAP, JAVA, OS and non- SAP* scheduling Job chain management across system boundaries* Time-zone & calendar management Job interception Workload balancing SAP Service Desk integration Business Automation Enabler (e.g. Closing Cockpit) Full control over end-user scheduling: Redirecting end-user into job request process & rulebased job interception * Chargeable SAP CPS version 2011 SAP AG. All rights reserved. 23

24 Further Information SAP notes, SAP Service Marketplace links and SDN blogs Compare SM36 and SAP CPS

25 Further Information SAP Notes FAQ: Job Scheduling Management with SAP Solution Manager Describes roles and SPRO activities in order to get started with Job Management in SAP Solution Manager Job Scheduling Management: Work Center Describes steps in order to activate the Job Management Work Center Job Scheduling Management: Extended Configuration Describes configuration steps for Service Desk so that Job Request and Job Documentation get linked Process scheduling for SAP Solution Manager Information around the Process Scheduling Adapter for SAP Solution Manager How to setup BAE (Business Automation Enabler) 2011 SAP AG. All rights reserved. 25

26 Further Information Links Job Scheduling Management on SAP Service Marketplace SAP Central Process Scheduling by Redwood on SDN Business Process Monitoring on SAP Service Marketplace Business Process Monitoring on SDN White Paper & Best Practice about Job Scheduling Management Link to White Paper Job Scheduling Management Link to Best Practice Job Scheduling Management 2011 SAP AG. All rights reserved. 26

27 Further Information SDN Blogs & Wiki SAP is first vendor to provide a comprehensive Job Management Suite FAQs about Job Scheduling Management Job Interception: Controlling end-user scheduled jobs Re-directing transactions SM36, SM37, SA38: Controlling end-user scheduled jobs Part 1 & Implementation of a naming convention in JSM SAP AG. All rights reserved. 27

28 Comparison of SM36 and SAP CPS (1/2) SM36 SAP CPS Scheduling of SAP jobs only Scheduling of SAP & non-sap jobs Local Scheduling for one system only Mainly time-driven scheduling Central Scheduling for entire system landscape (SAP & non-sap) Mainly event-driven scheduling (higher throughput) Only three different job classes A, B, C Job priorities between Only two queues (class A vs. class B and C) No job chain functionality No automation possible Several logical queues can be created (e.g. per application) Job chain functionality within and across system boundaries Process automation depending on raised events across system landscape 2011 SAP AG. All rights reserved. 28

29 Comparison of SM36 and SAP CPS (2/2) SM36 Not possible to schedule periodic jobs only at certain time frames (business hours) One job per variant (e.g. per plant) Simple workload distribution (depending on free BTC work processes) Job dependencies hardly considered No control over jobs that are directly scheduled by end-users No control over parent-child jobs Integrates with SAP Solution Manager SAP CPS Several time windows & submit frames can be defined and included/excluded into each other One job definition can be used with different parameters Sophisticated workload distribution (depending on CPU utilization, Memory paging etc. ) Job dependencies across systems (SAP and non-sap) considered End-user jobs can be intercepted Possible to check if all related child jobs are successfully finished Integrates with SAP Solution Manager 2011 SAP AG. All rights reserved. 29

30 Thank you for your attention 2011 SAP AG. All rights reserved. 30

31 2011 SAP AG. All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iseries, pseries, xseries, zseries, eserver, z/vm, z/os, i5/os, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, ianywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages SAP AG. All rights reserved. 31

32 2011 SAP AG. Alle Rechte vorbehalten. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. Microsoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Marken der Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iseries, pseries, xseries, zseries, eserver, z/vm, z/os, i5/os, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli und Informix sind Marken oder eingetragene Marken der IBM Corporation. Linux ist eine eingetragene Marke von Linus Torvalds in den USA und anderen Ländern. Adobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken oder eingetragene Marken von Adobe Systems Incorporated in den USA und/oder anderen Ländern. Oracle und Java sind eingetragene Marken von Oracle und/oder ihrer Tochtergesellschaften. UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame und MultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc. HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des W3C, World Wide Web Consortium, Massachusetts Institute of Technology. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork und weitere im Text erwähnte SAP-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen Ländern. Business Objects und das Business-Objects-Logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius und andere im Text erwähnte Business-Objects-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der Business Objects Software Ltd. Business Objects ist ein Unternehmen der SAP AG. Sybase und Adaptive Server, ianywhere, Sybase 365, SQL Anywhere und weitere im Text erwähnte Sybase-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der Sybase Inc. Sybase ist ein Unternehmen der SAP AG. Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in dieser Publikation enthaltene Information ist Eigentum der SAP. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, nur mit ausdrücklicher schriftlicher Genehmigung durch SAP AG gestattet SAP AG. All rights reserved. 32

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