Management Information Systems. Teamwork

Transcription

1 Management Information Systems Chapter 9 Teamwork Technology Toolbox: SharePoint Technology Toolbox: NetMeeting Cases: Package Delivery McGraw-Hill/Irwin Copyright 2006 by The McGraw-Hill Companies, Inc. All rights reserved.

2 How can information systems support teams of workers? How many different ways are there to communicate with team members? Which method is best for each type of message? How can several people work on the same documents? How does an organization remember past events? Where can you find a system that provides these groupware capabilities? Outline 2

3 Alpha Project Goals: Problems: Dept Costs Labor Mrkt Departments: Prod HRM Projected Sales New 600 Maint. 400 Tools West East North South Teamwork 3

4 Workgroups Computers are increasingly used to support teamwork and workgroups. Data, comments, and analysis are created and shared through networks of computers. 4

5 Communication Channels and Interruptions Instant Message Physical Visit Phone Call Which type of interruption is the least disruptive for you? Need to finish your work. Need to help the team. 5

6 Collaboration Document 7

7 Region Sales Forecast North South East West Region Sales Forecast North South East West Region Sales Forecast North South East West Region Sales Forecast North South East West Version Control Monday, initial version, Bob Jackson Tuesday, new East forecast from marketing Thursday, marketing implements a new forecasting formula Monday, CEO throws out marketing formula, reverts to old and modifies West 8

8 Information Rights Management Document Document Protected Document (Encrypted) Workgroup server Permission list Information rights server Decryption key User ID authentication 9

9 Business Process Management Project schedule Purchase Purchase Request Management approval Purchase $59,000 Power $6,000 Network $7,000 Room $12,000 Estimate $84,000 Cost analysis Multiple groups are involved in a major purchase. Costs and schedules are updated based on approvals. As events are completed other tasks are triggered automatically. 10

10 GDSS Room Group decision support systems can be used to coordinate meetings, record notes, take votes, and encourage participation. As shown in this system by Ventana corporation, each participant enters data in a PC, with summary results displayed on the central screen. 11

11 GDSS Group Decision Support Systems Brainstorming Shared access Voting Record of comments Anonymity? Drawbacks Typing Facilitator Costs 12

12 Service Processes and Quality Region Sales Forecast North South East West Employee Processes and workflow Client Steps: Client Interview Project definition Data collection Forecasts Assessment Measures Quality Productivity Process evaluation and continual improvement 13

13 SharePoint Overview Communication Contact Lists Instant Message Project management Task lists Scheduling Calendar Discussion system Surveys Collaboration Shared documents Web-based Security Tracking changes Version control Workflow Routing Alerts Knowledge Management Organization memory 14

14 SharePoint: Discussion 15

15 SharePoint: Project Events and Tasks Event Calendar Task List 16

16 SharePoint: Survey 17

17 SharePoint: Shared Documents 18

18 SharePoint: Tracking Changes and Discussions 19

19 SharePoint: Configure Version Control 20

20 SharePoint: Version Control 21

21 SharePoint: Workflow Workflow routing was moved to SharePoint Portal You can also purchase additional software from independent vendors You can also integrate the documents into Microsoft Exchange to provide sequential or parallel approvals. 22

22 SharePoint: Alerts 23

23 SharePoint: Knowledge Management Storing the organization s documents is an important function. SharePoint Portal also provides detailed indexes, cross-reference links, and searches. You might still need additional software You will likely need a company librarian to help organize the documents and provide better categorization and cross-references 24

24 Same software Data conversion tools weak Exact layouts require same versions Problems with Sharing Same environment, fonts, devices, drivers Hardware conversions not exact Missing devices might cause crashes Need access and network paths Transmission time Concurrency Tracking Locking Replication 25

25 Data Warehouse/Legacy Systems Data warehouse Shared access Interdepartmental teams Analysis tools Data Data Data Selected data items Decision maker manager Data Sales transactions and production operations 26

26 Technology Toolbox: SharePoint Need a Windows 2003 Server Follow configuration instructions Create subfolders and assign members and permissions 27

27 Quick Quiz: SharePoint 1. Why would you want to configure the home page differently for different projects? 2. Is there a limit to the number of people you would want to place on a SharePoint team? 3. Research the two products and list the additional features provided by SharePoint Portal. 28

28 Technology Toolbox: NetMeeting Start/Run: conf Hardest to find host s IP address and handle NAT Newest is hosted service: LiveMeeting 29

29 Billion $ Cases: Package Delivery Annual Revenue Deutsche Post UPS FedEx How does technology help teams work together? Deutsche Post numbers were converted with a single exchange rate, to remove currency effects. 30