Building a Mature Mobile Strategy: 4 Criteria for Secure Collaboration

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1 Building a Mature Mobile Strategy: 4 Criteria for Secure Collaboration Today s most productive employees are not tied to a desk, an office, or a location. These top producers are experts at finding new tools, new apps and new ways to integrate mobile devices into their daily workflow. Whether they re in marketing, sales, operations or R&D, they get their best work done wherever they are. Box has empowered the company s users to easily access and share content from multiple company-owned PCs and mobile devices, while meeting P&G s stringent information security requirements. Paul Schauer Personal Computing Solution Manager, P&G Your challenge is to build an IT strategy and architecture that can support this new way of working with easy, reliable, 24/7 access to information, from anywhere in the world. Moreover, you need solutions that keep mobile workers productive and connected to core business processes.if you don t, you risk falling behind competitively. It s reached the point where most businesses can confidently state, BYOD? That s our SOP. The good news: companies now have the power to choose their path to a mobile transformation. The downside is that your approach, your use cases, your industry can add complexity to the decision. Fortunately, there are a few simple criteria you can use when evaluating solutions for enterprise mobility and mobile content management. We ve complied these four key considerations from the experiences and best practices learned by companies who ve successfully made this shift meeting the needs of their mobile workers and without overwhelming their IT teams. Your Goal: Go Beyond the Mobile Mainstream According to Forrester Research, not only do 2 of every 3 employees access and edit vital content outside the office, more than half use three or more devices to get work done. To add to the complexity, workers use thousands of different apps to share, edit and create content. And there s no indication that the trend is slowing. The good news: businesses that invest in a cohesive mobile content strategy see more productivity, more customer engagement, and higher customer service scores. By focusing on fostering mobile collaboration, these companies make every touch of a document from any device more useful, and improve their ability to make smarter, faster decisions. Your challenge is to build a strategy and design an architecture that can support the productivity needs of this new mobile workforce, without sacrificing the security, visibility and control you need to protect your business assets. Box, Inc El Camino Real. Los Altos, CA USA

2 Personally, I love having the iphone app it allows me to check chapters, art and animations when I am with customers and to show them what we ve been working on. Macmillan Put Content at the Center of Your Mobile Strategy By focusing on the content your company depends upon, you gain the ability to solve the needs of two groups traditionally at odds, information workers and IT. While these two groups often have very different perspectives when it comes to requirements, balancing the needs of each are critically important to the success of any mobile strategy. With a focus on making your critical business content accessible and useful on any device, regardless of platform or location, you create distinct advantages for both regular information employees and the IT experts supporting the solution. Breaking down the needs of these two groups, you will often find that: Information workers prioritize: Anywhere access: Sharing and managing files from any device Rich platform for work: Ensuring the ability to interact with any document through tasks, comments, rich preview and clear permissions Cohesive collaboration: Tightly integrated with everyone s preferred mobile and desktop productivity tools, like Salesforce, Notability, and iannotate IT departments require: Security: Centralize content into a secure content platform that integrates identity, device and application management toolsets Visibility: Monitor, measure and report on content as it flows to mobile devices and across to customers, partners and vendors. Control: Control device access, sanction productivity apps, and directly manage how everyone in your organization accesses and uses information Four considerations for a mature mobile strategy While in the past these two sets of requirements have seemed at odds, we are seeing interesting patterns emerge across organizations who have deployed successful mobile programs. By focusing on four specific capabilities, and aligning them to specific business needs, they have built durable, flexible mobile strategies. In short, these four considerations are Access, Security, Integration and Productivity. 1. Access 2. Security 3. Integration 4. Productivity To assist you on your path to a well-defined plan for mobilizing your workforce, we ll outline each of these considerations in more detail. Let s get started with the first stop on the path, mobile access to content. Box, Inc El Camino Real. Los Altos, CA USA

3 1. Start (but don t stop) with anywhere, anytime access With Box on your smartphone or tablet, getting to your documents, presentations, photos and videos while you're on the go is easy. Get to Files From Anywhere. Native apps are available for iphone, ipad, Android, Windows Phone and BlackBerry. Now anyone can have a rich mobile experience at m.. View, Share, Edit and Annotate. View and share 200+ file types and edit or annotate with one of our many Box OneCloud partner apps. Make Offline Moments Effective. Quickly save files for offline so you can view them even without an internet connection. Of course, access alone is meaningless if the content, devices and applications your team is using aren t secured, controlled and supervised centrally. The trick is doing both allowing flexibility and agility without sacrificing visibility and control. Fortunately, cloud collaboration platforms like Box are well-positioned to solve both of these challenges. Box helps mobilize our applications and infrastructure, allowing us to collaborate more broadly across our organization and giving us the flexibility needed to promote rapid innovation. Electronic Arts 2. Bend on mobility without giving an inch on security Your content is the core currency of your business. Product requirements, detailed financial analysis, customer communications and long-term plans must be managed, secured and controlled to maintain your competitive advantage and more importantly, the trust of your customers and shareholders. Because of this, your choice of platforms must be able to deliver an ongoing investment in technology, infrastructure, compliance and control. With careful planning and a bit of help from the cloud, you can identify a platform that can exceed the controls you already have on premises. When making your own choice, make sure you include these parameters found in the most robust security environments: Comprehensive security controls Enterprise-grade security and encryption, in transit and at rest ISO 27001, HIPAA and HITECH compliant, with full SOC 1 and SOC 2 reports Total control over account access and authentication with SSO integrations Control access with integrated device management Manage device access and PIN requirements Seven levels of access permissions, extending to mobile Integrated with every major Enterprise Mobile Management (EMM) suite Monitor and audit every action Centralized content management across desktop and mobile Full reporting and audit trail for every file, action and user in Box Integrate into modern SEIM and BI tools to keep track of every mobile touch Box, Inc El Camino Real. Los Altos, CA USA

4 3. Integrate mobile into every business process When more workers gain more access to connected devices, not only does the number of knowledge workers increase, but the very definition of a knowledge worker must transform. Gartner predicts that we ll see the number of global connected workers double, from 650M today to over 1.3B over the next few years. What that means for your business is that these mobile devices need to be integrated into core business processes. Whether you re gathering customer information at the point of sale, tracking patient compliance to a health plan, or monitoring the health of a gas pipeline, these mobile devices are playing a key role in the capture and transmission of business data. The impact to you is that you must choose content platforms that support the inclusion of mobile devices and mobile applications into these core processes. This requires two things: a rich ecosystem of securely connected applications and an underlying structure for integrating workflow, content governance and application integration. Take for example a large automobile manufacturer. To improve the efficiency, accuracy and quality of their parts delivery processes, they equipped every delivery driver with a tablet. At every stop, inventory is catalogued, photographed, and often videotaped to provide delivery verification. Fraud has dropped, exceptions have disappeared, and they are rolling fewer trucks for repeat deliveries. This kind of data capture can be tied to any process, and then combined with tasks, process automation and true workflow in Box to build more effective, flexible and mobile business processes. In other words, work no longer has to stop when you step away from a keyboard. 4. Focus on productivity to maximize the value of every device With Box, your mobile workers can be more productive than ever before, quickly accessing mission-critical content Microsoft Office files, PDFs, images, videos and much more from anywhere in the world using any mobile device. Use Box with any of our mobile partner apps to get additional functionality. Or, use our developer tools to build your own apps on top of Box. Get More From Box Our ecosystem of hundreds of Android, iphone and ipad apps is called Box OneCloud. Each app is integrated with Box and allows you to do more with your content like edit, annotate, and e-sign documents. Embed Box Into Anything Easily pull Box content into other apps, software, intranet or service you use today with Box Embed our simple file picker and other developer tools. Build on Box Robust SDKs, APIs and developer tools are available to help you build apps on top of Box specifically for your business. Box, Inc El Camino Real. Los Altos, CA USA

5 Build your mobile strategy on Box Box is a cornerstone of many business mobile and BYOD strategies. Our content and collaboration platform can provide the secure access to content your mobile workforce needs to be productive anywhere, any time and on any device. To learn more about Box and mastering mobile content, call us at 1- for more information or a demonstration. About Box Box is a secure way to share content and improve collaboration for businesses of any size, on any device. Desktop, tablet or mobile. We believe technology should never limit the invention and productivity of enterprising minds. Box is the preferred choice of 240,000 businesses and 27 million customers worldwide. Learn more here: Box, Inc El Camino Real. Los Altos, CA USA

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