I NEED TO CONTINUALLY IMPROVE TRAINING AS A SERVICE TRAINING AS A SERVICE

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1 I NEED TO CONTINUALLY IMPROVE

2 I NEED TO CONTINUALLY IMPROVE

3 INTRODUCTION How do you ensure your business is fully trained? We work with our customers to get a clear understanding of their training needs and where opportunities exist to continually improve. Constantly reviewing employee and business capabilities can be a daunting challenge. How do you ensure you identify what requirements you have, so that you can keep individuals up to date with the latest developments in technology and solutions, to maximise your return. Would you like to be assured by knowing that training requirements can be monitored throughout the investment lifecycle? Could your staff be more efficient if they really knew how to get the best from technology? These are just some of the benefits of having the right training partner working with you. Our approach to identify how we can support your key employees is highly effective and will allow you to increase productivity. At Konica Minolta we recognise that no two businesses are the same, we pride ourselves on our customer partnerships and tailor our solutions and services to our customer needs, giving them the competitive edge they need to remain at the forefront of their markets. Before we can even look at what training is required for your organization, it is critical that we understand your business requirements, so we can ensure we deliver the right solution to meet your business objectives. Our Optimised Print Services methodology combines consultation, implementation and on-going management of your organisation in order to lower document spend. Our service offers more than just installation of the new Print and Document Management solution; it also offers Project Management, Change Management and the highest level of Customer Training to ensure a smooth and professional deployment. Project Management: This Service will manage the full project life-cycle, from initial planning to successful handover to Service Management Change: Our project methodology will establish the correct and timely communication channels, reduce risks and provide a stable platform for on-time delivery Inform & train: Training forms a key part of the implementation stage of your Konica Minolta solution, where we offer tailored training to key users and internal support

4 CONTINUAL IMPROVEMENT WITH (TAAS) Our comprehensive customer training provides simple, straightforward advice with hands-on, practical sessions to ensure that users know how to confidently produce more varied, professional documents at the touch of a button. Konica Minolta strives to ensure all users of our devices are trained to the highest standards in the industry. We like to offer a blended solution, working in partnership with our customers to design bespoke training solutions. This enables us to design a training plan which ensures that you get the best out of our products and solutions, according to your workflow and can effectively use Konica Minolta devices to maximize your efficiency. Our training strategy ensures that users are provided with the skills and knowledge to use the devices in their own environment, using real life examples to build their knowledge throughout the training program. TRAINING SERVICES OPTIONS Based on our customer requirements we can offer 3 levels of training, which provide a variety of services from installation Blue Button training right through to advanced Training Needs Analysis. Training Consultancy Services Advanced Training Needs Analysis Custom designed training, including advanced user & solution overview Training collaterals & quick guides Evaluation of training On/off site training itraining Retraining options Training Consultancy Services Standard Training Needs Analysis Advanced user & solution overview Quick guides and posters On-site training itraining Retraining options Training Consultancy Services Basic Installation Blue Button training itraining

5 WE WILL DESIGN A TRAINING PLAN WHICH ENSURES THAT YOU GET THE BEST OUT OF OUR PRODUCTS AND SOLUTIONS

6 CONTINUAL IMPROVEMENT WITH (TAAS) TRAINING CONSULTANCY SERVICES ADVANCED This is our most advanced level of training, which offers the full range of training services. This level of training goes well beyond the standard level of training provided. A key difference is the full training needs analysis conducted by our Training Team before any training is carried out to ensure your organisation gets the most of new technology provided by Konica Minolta. EVERY INDIVIDUAL WILL HAVE TIME TO EFFECTIVELY LEARN THE SKILLS NEEDED TO SUPPORT YOUR INVESTMENT INSTALLATION TRAINING SESSION VIRTUAL TRAINING SESSION ON/OFF SITE TRAINING SESSION ADVANCED TRAINING SESSION FOLLOW UP TRAINING SESSION KONICA MINOLTA (TAAS)

7 TRAINING SESSIONS Konica Minolta has a dedicated Customer Training Group that covers the whole of the UK mainland. The Customer Training Group provides comprehensive user training to enable users to get the most effective and efficient use from our devices and also offers a training service aligned to the customer workflow, and not just limited to the software or product. The training sessions are interactive and groups are kept small to ensure each delegate has the opportunity to participate. TRAINING NEEDS ANALYSIS Training needs analysis requires the identification of the gap between required performance and actual performance. To enable the effective design of the training, Konica Minolta will undertake a training needs and professional gap analysis, to understand the customer s knowledge and skill level before designing a training plan. This enables us to understand and design the scope of each session needed to fill any gap in customer skill and knowledge with workflow training. TAAS COURSE EVALUATION We guarantee that our training will be effective and we measure training effectiveness using the Kirkpatrick and Miller methodologies. After the initial training, a follow up will be sent to the delegates, with hyperlinks to training documents and also links to a training survey form, used to monitor effectiveness of training material and trainer performance. The next stage of evaluations is to visit the customer 8 12 weeks after the training to undertake observations and interviews to assess that the training is meeting its objectives. COURSE DEVELOPMENT Once we have been through the initial identification of the potential opportunities for your business, using resources from our Training Academy, our Training Consultants will work with you to produce a tailored training plan and unique workbook for future reference. You, your business and employees all have individual needs and learning styles. We capture these to ensure at each stage of the process, every individual can be fully supported to have time to effectively learn the skills needed to support your investment. Training will commence once you are happy with the content and the training plan.

8 CONTINUAL IMPROVEMENT WITH (TAAS) TRAINING CONSULTANCY SERVICES STANDARD Installation Blue Button training Brief on-site introduction to the most important functions of the devices and applications. On-site training session The Customer Training Group provides comprehensive user training to enable users to get the most effective and efficient use from our devices and solutions. Quick guide booklet Users are also issued a Quick Guide booklet (hardcopy) which gives some simple clear step by step instructions using the main features of the device to get them familiar and using the device as effectively as possible from delivery. Quick reference poster The quick reference poster captures the key features of the device and can be displayed close to the device. TRAINING CONSULTANCY SERVICES BASIC Installation Blue Button training Brief on-site introduction to the most important functions of devices and applications. Quick guide booklet Users are also issued a Quick Guide booklet (hardcopy) which gives some simple clear step by step instructions using the main features of the device to get them familiar and using the device as effectively as possible from delivery. Quick reference poster The quick reference poster captures the key features of the device and can be displayed close to the device. itraining Permanently available for online user training. itraining Permanently available for online user training.

9 TO TRAIN INDIVIDUALS IS CRITICAL TO SEEING NEW SOLUTIONS AND SERVICES GENERATE A PROFITABLE RETURN

10 CONTINUAL IMPROVEMENT WITH (TAAS) ITRAINING Online system introduction itraining provides an online system introduction in which all important functions are explained in detail in clear video sequences. Step-by-step guidance, providing simple instructions to help you get to know your multifunctional device in an easy way. Available at any time - day or night! Main functionalities The itraining covers the main functionalities of the system. The main functionalities can vary from system to system (i.e. box functions, color functions, fax functions) which is why our itraining is machine specific. The content of itraining provides a useful starting point for users and is ideal for use as a refresher after delivering our on-site training. How to access itraining To ensure it is a simple as possible for you to access the itraining system, we will attach a QR code sticker to the device, which will direct you to the itraining web

11 Colour Management Web-to-Print Variable Data Printing Print Automation Make-Ready Document Capture & Management Security Connectivity User & Cost Management Output Management Device Management Cloud & Mobile Printing STEP-BY-STEP GUIDANCE, IN A SIMPLE PROCEDURE TO HELP YOU GET TO KNOW YOUR MULTIFUNCTIONAL DEVICE IN AN EASY WAY

12 FOR MORE INFORMATION CONTACT US TODAY FOR A FREE TRAINING ASSESSMENT Printed on a Konica Minolta bizhub Press C8000e using environmentally-friendly paper with FSC certification Step 04. Konica Minolta Business Solutions Miles Gray Road Basildon Essex SS14 3AR info@konicaminolta.co.uk facebook.com/konicaminoltabusinesssolutionsukltd linkedin.com/company/konica-minolta-business-solutions-uk-ltd