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1 Masternaut Consulting Pilot+ Pilot Management Familiarisation Training Objective based Training Change Management Return on Investment

2 Masternaut Consulting Masternaut Consultancy Masternaut is Europe s market-leader in Mobile Resource Management with annual revenues of nearly 100m. We employ over 550 staff, support over 10,000 customers and over 300,000 units under management. Our knowledge is drawn from over 20 years of experience in mobile asset management and from supporting a large and diverse mix of clients from multiple industries across many countries. This depth of understanding means we are ideally positioned to advise on telematics requirement across the whole of the business that include; personnel, risk management, environmental measurement, customer service, finance, and director-level operations. Our consultancy service was founded to address complex business issues, advise on strategic business implementation and demonstrate the broader benefits that can be achieved across your business. Our Pan-European Experience Masternaut has considerable experience of delivering complex software and systems solutions to customers worldwide. Masternaut prides itself on its systems design and integration experience and continually strives to deliver a quality product and provide a complete after sales support service to all our customers. Strategic Consultancy & ROI Analysis Identifies business performance against a set of defined KPIs and works to highlight where telematics technology can be used to monitor and improve. The team conduct in-depth analysis of operations and plans where short-term gains and long-term business objectives can be met. Strategic Training Masternaut s Training Consultants will devise a structured training rollout plan to match precise business requirements. Our team of Consultants have an advanced programme of strategic business services that will ensure that we train the right people, on the right applications, at the right time, focusing on key functionality and directive for specific roles. Our Team Masternaut can offer both academic and business experience in the delivery and implementation of complex telemetry solutions world-wide. We employ senior project managers that have proven expertise in helping our clients and partners implement the power of telematics to enhance business operations and drive return on investment. Value Added Benefits to your Business Masternaut s consultancy team assist in top-level strategic decision making through the provision of in-depth analysis of your operations to ensure business objectives are met Advanced ROI analysis offers businesses the reporting platform to manage and maximise sustainability realisation, reduction in costs, and operational improvements HR and compliance recommendations to provide complete control on legislative obligations Personalised training packages designed to suit specific business requirements throughout implementation to identify business performance against a set of defined KPIs and highlight ineffective areas

3 Pilot Management of end-to-end pilot process. Our teams of industry experts manage the full endto-end process during the pilot phase, demonstrating system capabilities, prove robustness and, deliver compelling return on investment to enhance business performance. Masternaut s pilot package ensures enhanced benefit realisation, combining industry expert consultants with project management processes. Our ethos is simple, we will assist you every step of the way from installation, to demonstrating return on investment, to ensure benefits are maximised and presented throughout the pilot phase. Masternaut 5-phase change process DEFINE INSTALL 1 Define the change required and create a clear change management strategy 2 Visit each vehicle to complete installations of appropriate hardware and for each vehicle type complete a documented vehicle specification Features Follows pilot best practice guidelines Understand needs and match solutions Fast process to provide tangible benefits Fully specified project documents Vehicle specification completion Manage risk and mitigation Engagement of project management resource Benefits Strengthens business case production Demonstrates reliability and functionality of solutions Assistance providing implementation recommendations Obtain detailed insight into benefits to help drive your business forward efficiently BENCHMARK TRAINING OPPORTUNITY ANALYSIS 3 Collect data aligned to the agreed KPI s over an agreed period of time 4 Complete appropriate training to key users and stakeholders 5 Expert analysis detailing financial benefits both proven and gained from the data collected Masternaut pilot assisted us to identify the best fit solution for our business, the team were able to demonstrate tangible documented savings - providing us with invaluable content for an internal business case. Speedy Services

4 Training Training consultancy providing intensive virtual, live and multimedia website training. Training Plan Consultation Masternaut s Training Consultants will work with you to devise a structured training rollout plan to match your precise business requirements. Our team of Consultants have an advanced programme of strategic business services that will ensure that we train the right people, on the right applications, at the right time, focusing on key functionality and directive for specific roles. A typical training programme that will be defined in consultation with you should consist of: Director & Senior Manager Super-User & Super Administrator Vehicle Tracking Operator Branch / Regional / Middle Manager Driver Training (Optional) Familiarisation Training Focusing on benchmarking and ROI techniques Internal go-to-resource that understands the solution beyond a typical user Use of telematics to manage their teams Daily tactical use Why use telematics What data is recorded What purpose Driver performance management Full website instruction for new users on how to use all aspects of the Masternaut system. Following a step by step approach, each area of the website is covered, with opportunity for users to try all aspects of the system in a detailed and interactive session. Refresher Training Scheduled or on request refresher training. Following on from initial familiarisation training, refresher training is available if necessary to consolidate and cement knowledge of the Masternaut system s functionality. Advanced Knowledge Transfer For users familiar with Masternaut s website functionality. This training focuses on best practice and practical application, in line with your operational requirements, with a tailored practical assessment to ensure maximum knowledge transfer and return on investment. Multi-Site Training Masternaut s training consultants will deliver hosted or on-site training. Regularly hosted familiarisation training is held at our company office in Aberford, at competitive delegate rates. Sessions are open to all customers which often results in mixed sessions, giving the opportunity to see how others use the Masternaut system. Alternatively, exclusive company sessions are available on request. Our Training Consultants can also deliver onsite training programmes at customer sites to minimise disruption to your workforce and to ensure training is delivered in line with installation schedules. Training Accreditation All training delegates are assessed and accredited.

5 Training Features Customer Feedback Live interactive training hosted or on-site (standard or tailored format) Regularly scheduled webinars (refresher training) Exclusive and bespoke on request webinar training Customer assessment and examination theory and practical Training videos standard or tailored Full system user guides links and or hardcopy Bespoke role specific user guides 31% Meets Expectations 14% Far Exceeds Expectations 52% Exceeds Expectations Benefits Masternaut Training is the optimum way to immediately begin to maximise the benefits to your business. Through a number of flexible and bespoke options to suit your time, location and operational requirements, we will ensure you and your team are equipped with the depth of practical system knowledge you require, by providing you with: The ability to manage your fleet in real-time through proactive and reactive planning Maximise ROI Reduce fuel costs Improve vehicle utilisation Increase productivity Drive positive change in driver behaviour Adhere to company and government regulations eg: driving hours and HMRC compliance Increase driver safety SLA compliance Overtime validation We are delighted that of all the customers trained in 2012, 100% of feedback thought that our training services met or exceeded their expectations. Marc Hyder - National Training Manager I now feel more confident in both my ability to use the Masternaut systems and reports, and Masternaut itself. It has been made very clear to me today just how good Masternaut is. Absolutely fantastic! I am highly recommending other regions in Tarmac should get the benefit of attending a course. A very good presentation both informative and being able to train to all levels. Tarmac

6 Change Management Consultant support for customers to manage change. Change management is an integral part of embedding your chosen telematics solutions in your business. We provide specialist support to revolutionise your business processes by managing change across key areas of all your business such as: Fleet Management (fleet utilisation and efficiency, fuel), Operations (planning, compliance and risk management) and HR (duty of care). Masternaut s Change Management package ensures that you are supported in implementing a whole business solution through change in a structured and coordinated manner by: Masternaut 5-phase change process DEFINE PREPARE PLAN IMPLEMENT INTEGRATE 1 Defining the change required and change management strategy 2 Preparing for change through identifying stakeholders, appointing change champions, clarifying roles and priorities, and defining objectives, measurements and milestones 3 Developing an engagement strategy, and implementation and communication plans 4 Implementing plans, taking action, measuring progress, coaching and facilitating for results 5 Analysing feedback, managing gaps and implementing corrective actions to integrate change Features Initial consultation with the customer to analyse current business state, define change scope and success criteria to include; fleet utilisation, in-day efficiency, planning, risk and duty of care, fuel usage and SLA compliance Change is planned and managed to suit the business and include all areas of the business that are affected such as fleet, operations and HR Gap analysis to include; knowledge, skills, process and resources Action plans are developed and produced Measuring and evaluating impact against your success criteria and objectives Ongoing consultant support provided throughout Workshops, coaching and facilitation for results realisation Benefits Best use of existing resources across the business fleet, operations, HR and commercial Change actions are planned, started and managed by the right people at the right time across all business departments Management and staff are involved in developing the processes and delivering the solutions Best practice is developed and embedded as part of the whole business change process Ongoing Return on Investment is maintained

7 Return on Investment Analysis Reporting to manage and maximise return through Masternaut s industry-leading solutions. Return on Investment Analysis is provided to monitor the current level of savings achieved to date, along with recommendations for future savings and benefits, whilst identifying areas of non-compliance such as number of hour s vehicle usage. The package ensures that customers are able to achieve a saving greater than the solution cost by monitoring: Current fuel consumption referenced to data gathered at the start of the process (benchmarking) Vehicle idling Vehicle speeding Driver behaviour and recommending areas for improvement Out of hours vehicle usage Feedback data where issues have been identified Underutilised vehicles Define vehicle type fuel tolerance ranges and review information Features Benchmarking in several areas and monitor each vehicles progress to date Week on week analysis of individual vehicle progress Highlights possible unsafe driving styles leading to increased maintenance costs and potential insurance claim risk exposure Highlights additional areas where further potential savings could be realised Benefits Demonstrates tangible cost savings achieved through Masternaut s in-vehicle solution utilisation Illustrates the improvement in driver behaviour Detects areas of non-compliance Identifies areas for further potential savings In a survey of nearly 200 senior managers, 77 percent responded that they found the return on investment metric very useful. Marketing Metrics: The Definitive Guide to Measuring Marketing Performance

8 Pilot Required Benefit Area Success Criteria Category Measure Out of Hours Late Start and Early Finish Shift Time Measure of the amount of mileage driven out of standard working hours Measure of the time lost in productivity through late starts and early finishes from the standard shift Measure of the time lost in productivity through reduced shift times Idling Measure of the cost of vehicle idling Fuel Usage Measure of the cost of fuel usage (only available with CANbus enabled solution) Speeding Measure of amount of speeding across fleet Driver Behaviour Measure of driver behaviour scores Number of Units: Pilot Length: Vehicle Type(s): Main Contact Name: Main Contact Telephone Number: Main Contact Address: Installation Location: Special Notes: Approval for data to be used by Masternaut Customer Name: Company: Masternaut Limited Priory Park, Great North Road, Aberford, Leeds, West Yorkshire LS25 3DF. T: +44 (0) F: +44 (0)

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