IP Transit. Service Information & Pricing. Revision 1. Current as at 14 th October Document ID: TOUR-TRANSIT-R1

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1 IP Transit Service Information & Pricing Revision 1 Current as at 14 th October 2010 Document ID: TOUR-TRANSIT-R1 Information in this document is subject to change without notice. This document is updated periodically, please contact Neural Networks to obtain the most up to date revision. All prices quoted are inclusive of GST and are not applicable to customers outside of Australia. Customers from countries other than Australia should contact Neural Networks at sales@neural.com.au for a quote. All prices are in AUD (Australian Dollars). Surcharges may apply depending on payment method. (C) Copyright 2010 Neural Networks Data Services Pty. Ltd. All rights Reserved

2 Introduction Welcome Neural s offerings cover the full range of information technology and communication services. From PBX s, to dedicated servers, to internet transit everything is available white label and most with our 99.9% availability service level agreement. World class support Our experienced staff are here to help you every step of the way in establishing and growing your resold service portfolio. From initially setting up your first services, to supporting you and your customers for years to come Neural s world class support and proven technical infrastructure will be there to get the job done. We know our products Almost all of our products are developed in-house, from our call routing systems, fax processing software, SMS transmission systems and our national network infrastructure. This means we not only know our products inside out (literally), we have the capacity to adapt them to suite any need no matter how cutting-edge. Performance, reliability and capacity on tap Rest assured Neural has the capacity and reliability you need, to expand your product base to include our services with confidence. We develop and operate our products on a set of founding principles that allow us to stand behind our 99.9% SLA guarantee. N+1 redundancy standards are implemented from start to finish with site redundancy and failover wherever technically possible. Burstable capacity and load balancing is always in place, so no matter how drastic the increase in utilisation, there are always ample resources available meet the demand. All our services are tracked by our Active Service Monitoring systems, ensuring that in the unlikely event that anything does go wrong our technicians are notified and start fixing the problem within seconds. Take a tour We d love to show you around our facilities call us today to arrange a time! Whether you want to tour one of our datacenter sites, or just meet for coffee to discuss our offerings and how we can best tailor a solution the suits your needs. Our contact details are on the last page of this document.

3 IP Transit Overview Neural Networks IP Transit is available in the following forms: Starter Pay per GB Volume Megabit 95th Percentile* - Burstable bandwidth Neural already maintains POP s in multiple datacentre s across Brisbane please see our knowledge base for the most recent listing of sites. Don t worry if your datacentre site is not listed, we can deliver connectivity to many other locations Via interconnects. Neural Networks has the best possible points of access to ensure quality in securing high availability across our network, Neural can provide anything from low-volume per-gigabyte transit at 100mbit, to 1Gbit and above of capacity from our Brisbane locations for IP transit customers. Connectivity providers Neural maintains fully redundant connectivity to multiple major carriers, ensuring the shortest route and lowest latency to any destination across the country. Our major connectivity providers consist of: Internet (Telstra, Optus, MCI & SingTel) (Uecomm, AAPT and Optus) (PiPE, Vocus) IX (QLD Peering & Interconnects) As part of maintaining the quality of our network we have connectivity through many other national networks, to ensure the lowest-latency and lowest-hop route to any destination. We maintain a more detailed and up to date list on our website ( for your reference.

4 Pricing Information For pricing information for IP transit connectivity please contact Neural s sales department to discuss your connectivity requirements. Minimums & terms: Per Mbit has a minimum of 5 megabit commit 95 th Percentile is only available for bandwidth purchased over 20 megabit. Subject to setup fees and minimum loyalty term.

5 Let s get started Ready to go ahead with your reseller account, or want to find out more? Please don t hesitate to contact us - We re here to help! Call us 1800 NEURAL or (07) Option 1 (Sales) us sales@neural.com.au We ll call you! /callback More product information is available on our website /products Manage your existing services You can access your reseller account via portal.neural.net.au