ADSL & Naked DSL Product Training

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1 ADSL & Naked DSL Product Training

2 Objectives Today we will cover the following topics: How does the Internet work? ACN Pricing Plans How to sell ACN services ACN Pacific Pty Ltd Not to be reproduced

3 The www Do you know why we use the term world wide web? ACN Pacific Pty Ltd Not to be reproduced

4 In simple terms ISP (ACN) Internet IP address ACN Pacific Pty Ltd Not to be reproduced

5 Units of measurement - volume/size The Internet is bi-directional (upload & download) The way in which we measure the transfer of this information is: 1000 bytes (B) = 1 Kilobyte (kb) 1000kB = 1 Megabyte (MB) 1000MB = 1 Gigabyte (GB) ACN Pacific Pty Ltd Not to be reproduced

6 Upload & Download Every time you access the Internet you are uploading and downloading information A common mistake is that people think uploads are only when you post photos or comments online and downloads are when you click a download button This is not the case

7 In Truth Every time you type in an URL / web address you upload a request to get this information Every time you open an Internet page you are downloading the information from the internet to your PC, laptop or smartphone.

8 In the real word The average download for: 1 page text only word document = 20-30kB Web page = kB Digital picture = 2.2MB 3 minute song = 7-10MB YouTube 5min Video = 25MB 45 min TV show on itunes = 476MB 90 min movie (SD) = 700MB-1GB ACN Pacific Pty Ltd Not to be reproduced

9 Units of Measurement - Speed The speed is the rate at which people can transmit/send data via the Internet. We measure this in kilobits per second (kbps) or Megabits per second (Mbps) Regulatory requirements for broadband is 1.5 Mbps Connection speed is primarily determined by the distance between you and the exchange. The exchange determines if ADSL 1 or ADSL 2+ is available ACN Pacific Pty Ltd Not to be reproduced

10 Speed Distance v Speed Why do ADSL speeds vary?

11 Factors of speed Other factors can also affect your transmission speed: Application you are using Your Hardware Website / Servers Amount of people using the network

12 In the real word \ The average speed for: Voice call = 64 kbps Video call = 250 kbps Watching you tube video = 1 Mbps Watching you tube video HD = 5 Mbps Watching standard streaming TV = 8 Mbps ACN Pacific Pty Ltd Not to be reproduced

13 What ADSL services ACN offers ADSL for customers who wish to have a standard home phone as well as Broadband Powered by the Telstra network Best coverage Australia-wide ADSL 2+ (20Mbps) Needs a working home phone with ACN (or on Telstra network) ACN Pacific Pty Ltd Not to be reproduced

14 Naked DSL Naked DSL for customers who wish to have Broadband with no traditional home phone Powered by Optus network Uses existing copper wires but have no home phone Any existing phone service will be disconnected ADSL Mbps only Coverage in large metro areas only Bundle with ACN Digital Phone Service (Envision) ACN Pacific Pty Ltd Not to be reproduced

15 ADSL Plans Monthly Fee (ex $10 bundle discount) New Plan Peak data (GB) Off Peak Data (GB) 00:00-06:00 (AEST) $44.95 ADSL $49.95 ADSL $59.95 ADSL $69.95 ADSL $79.95 ADSL ACN Pacific Pty Ltd Not to be reproduced

16 Naked DSL Plans Monthly Fee New Plan Peak data (GB) Off Peak Data (GB) 00:00-06:00 (AEST) $59.95 Naked $69.95 Naked $79.95 Naked ACN Pacific Pty Ltd Not to be reproduced

17 New Envision Plans (April 4 th ) Monthly Fee New Plan Peak data (GB) Off Peak Data (GB) 00:00-06:00 (AEST) $69.90 Envision $79.95 Envision $89.95 Envision $ Envision ACN Pacific Pty Ltd Not to be reproduced

18 ACN Plans Compared ACN Bundled Pricing Other Provider Bundled Pricing $ per month Data (peak) $ per month Data (peak) Pricepoint not offered $ GB $34.95 $39.95 $49.95 $ GB (5GB) 60GB (20GB) 130GB (40GB) Pricepoint not offered Pricepoint not offered $ GB 200GB (60GB) $ GB $ GB (90GB) $ GB ACN Pacific Pty Ltd Not to be reproduced

19 Modem Prices 4 Port Wi-Fi Router Single Port Modem Upfront $59 + delivery Or $5 / month + delivery over 24 months Upfront $29 + delivery New Netgear Wireless-N Router This Router is available on all DSL products including Envision Only Available to ADSL or Naked DSL customers ACN Pacific Pty Ltd Not to be reproduced These prices only available to a customer signing up on a new 24 month term

20 Find the right plan Questions: What plan are you currently on? What do you use the Internet for? Do you download TV shows & Movies? Do you have a Home office? Family / Student?

21 Top ups - making it easy Did you know you can top up on your ADSL download amount via MyAccount?

22 It is that easy

23 Just select the amount

24 ç ç ç Line Rental $30 PM 50GB Peak ç ç ç ç Super-fast up to 500GB

25 Low Contention Price v Service ACN offers high quality access to the internet for all our customers

26 Managing customer expectations Ordering Online Service signup (95% accurate) Issues: i. full exchange; ii. address problems; iii. Customers applying for a new line connection instead of submitting their old provider details.

27 How is your home connected? Twisted Copper Pair

28 Installation timeframes ACN provisioning timeframe are no different from other providers Telstra ADSL 2 weeks - Technician rarely requires access to premises. Coming from Telstra is a simple process Optus Naked DSL 3 weeks - Telstra technician to make change at the exchange. Then Optus technician to check connection and most likely to require entry to premises SMS are sent to customers when appointments dates are know. e.g. date To avoid delays, please be onsite. Technician MAY require access to premises.

29 Buying Trigger Points Moving House Broadband contract ends Change in Circumstance usage requirement Poor Performance

30 Conclusion Who now understands or could better explain to a new customer or Representative the following: How the Internet works? ACN Pricing Plans? How to sell ACN services? ACN Pacific Pty Ltd Not to be reproduced

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