1 ACN High Speed Internet & ACN High Speed Internet + Voice Rogers Territories: Ontario
2 Table of Contents Overview.P 3 Service offering..p 5 Service Delivery Process.....P 12 Existing Customer Orders....P 35 Installation...P 39 Support P 46 Customers Rewards....P 49 Online Customer Portal....P 52
3 Overview Residential High Speed Cable Internet offering with up to 60 Mbps download speeds Standalone Internet or Bundled with Voice Available in Rogers footprint across Ontario
4 Industry Stats Rogers Cable Internet reaches 4 million households! More than half of these households have High Speed Cable Internet with Rogers
5 ACN High Speed Internet Bundled & Stand Alone Service Offering
6 ACN High Speed Internet 15 Mbps, 30 Mbps & 60 Mbps speeds available in Ontario Standalone Plans starting as low as $55.99/month Price includes modem rental Activation fee of $30.00 and $9.99 Shipping & Handling fee* Rewards Card to offset upfront fees for Standalone Internet Professional installation included (if required) 1 year term commitment *Waived when bundling with Voice!
7 ACN High Speed Internet Bundled & Standalone Competitively priced plans (includes modem rental) Save when you Bundle! 1 year term Download Speed* Upload Speed* Bundled Internet + Voice Standalone ACN Internet 15 Mbps 1 Mbps $78.99 $ Mbps 5 Mbps $86.99 $ Mbps 10 Mbps $96.99 $73.99 Activation Fee Waived $30.00 Shipping & Handling Fee Waived $9.99 Rewards Card** $100 $100 *Up to speeds based on optimal conditions. ** Bundled Rewards Card is $100 when transferring number to ACN; and $160 when taking a new number. Customers taking a new number will pay onetime fees of $60.97 which includes the following fees: equipment, activation, and shipping.
8 ACN Bundled High Speed Internet + Voice Pricing Comparison ACN Offers Higher Speeds at Lower Rates Monthly pricing for ACN and Rogers Cable includes modem rental fee. *Up to speeds based on optimal conditions. Not all speeds available at all locations. **Rogers Home Phone assumes Favorites plan at $45.91/mo + $5/mo Long Distance plan (500 NA minutes included). *** Rogers offers a $75 discount ($25 off for 3 months) on Internet for new customers. ACN s phone service is the Home Unlimited World Plan, and the $60.96 one-time fees are waived when the customer transfers their number. Competitive pricing valid as of April, ACN Rogers Cable** Speed* 15 Mbps 30 Mbps 60 Mbps 30 Mbps 60 Mbps Usage Capacity 300 GB 300 GB 300 GB 100 GB 200 GB Internet $49.00 $57.00 $67.00 $64.99 $74.99 Home Phone $29.99 $29.99 $29.99 $45.91 $45.91 Long Distance N/A N/A N/A $5.00 $5.00 Total Monthly Price $78.99 $86.99 $96.99 $ $ Shipping & Activation Fees N/A N/A N/A N/A N/A Rewards Cards/Promotions $100 $100 $100 N/A N/A Total 2 year Cost for Existing Rogers Customers ACN Savings vs Existing Rogers Customers ACN Savings vs New Rogers Customers*** $1,796 $1,988 $2,228 $2,782 $3,022 N/A $794 $794 N/A N/A N/A $719 $719 N/A N/A
9 Standalone ACN High Speed Internet Pricing Comparison ACN Rogers Cable Speed* 15 Mbps 30 Mbps 60 Mbps 30 Mbps 60 Mbps Usage Capacity 300 GB 300 GB 300 GB 100 GB 200 GB Monthly Price $55.99 $63.99 $73.99 $64.99 $74.99 Shipping & Activation Fees $39.99 $39.99 $39.99 N/A N/A Rewards Cards/Promotions** $ $ $ N/A N/A Total 2 Year Cost for Existing Rogers Customers ACN Savings vs Existing Rogers Customers $1,284 $1,476 $1,716 $1,560 $1,800 N/A $84 $84 N/A N/A ACN Savings vs New Rogers Customers** N/A $74 $74 N/A N/A Monthly pricing for ACN and Rogers Cable includes modem rental fee. *Up to speeds based on optimal conditions. Not all speeds available at all locations. **Rogers promotion is for new customers only and is $75 off Internet ($25 for 3 months); New Rogers customers also pay a $64.94 fee for installation and activation. Competitive pricing valid as of April, 2015.
10 Benefits Competitively priced; and similar to service customer is already getting Save money versus competition (Rogers) Customer Reward card to offset upfront fees Eligible for Strive for 5 (when bundled with Digital Phone Service) Customer has relationship with IBO
11 Main Objection Customer: I like the reliability of my Rogers/Bell Internet service. ACN s High Speed Internet service uses many of the same network elements as Rogers. Also, ACN s modems are Rogers certified, and installation is performed by Rogers technicians In addition, the customer has the opportunity to do business with someone they know
12 ACN High Speed Internet Bundled & Stand Alone Service Delivery Process
13 Setting Expectations with Your Customers Customer chooses an installation date (Typically 2-3 weeks out from order date) 95% of time our eligible footprint will match Rogers coverage. IBO can check serviceability on Rogers website before speaking to customer Service and speed availability will be confirmed after the order is submitted this can take up to 2 business days for the customer to be notified If the speed selected is available, customer s desired speed will be ordered If the speed selected is unavailable, the next highest speed will be provisioned. Should the customer wish to cancel as a result of the desired speed not being available, then the customer will need to contact Customer Care prior to installation to cancel the High Speed Internet order Customers will be contacted via with status updates on progress of orders
14 Setting Expectations Customers will receive an ACN High Speed Cable modem in order to ensure the highest level of service quality. The modem will arrive at the customer s premises prior to the activation/installation date. If your customer has existing Internet service with Rogers: Ensure that they cancel their existing service for the date they request the ACN service to be installed on. Warn the customer that a win-back attempt may be made when they call to drop service. Why would you stay with a company that hasn t given you their best pricing until you want to leave?
15 Service Delivery Process Pre-Order Preparation Ordering/Serviceability Installation Customer Communication Support
16 Pre-Order Preparation Payment Methods: A valid credit card with the understanding that the customer will be billed automatically each month for the service using this payment method. Name on credit card must match name on the account. (Can be changed once the service has been activated to an alternate credit card if desired) Pre-authorized debit and Paypal payments also accepted (Note: A 5 day hold applies on orders using these payment methods, as such your order and installation confirmation may be delayed)
17 Pre-Order Preparation Confirming Serviceability for High Speed Internet: If you are unsure of whether your potential customer qualifies for Rogers Cable Internet service with ACN, you may pre-qualify their address using the Rogers retail website.
18 Confirming Serviceability for High Speed Internet 1. Visit aultplans 2. Choose the speed the customer wants, select Add to Cart 3. Enter the customer`s Postal Code 4. Select Check
19 Confirming Serviceability for High Speed Internet Once the address has been validated, the Rogers retail site will indicate whether cable internet service is available for that postal code Please note that final serviceability will be confirmed by ACN after the order has been submitted
20 Confirming Serviceability for High Speed Internet If the results indicate that Rogers is NOT available, the message below will appear:
21 New Customer Orders Direct customers to your online store to sign up for Standalone High Speed Internet. Product will be available by clicking the High Speed Internet icon
22 New Customer Orders Details regarding the offering can be found on the Internet page. Customers should select Shop Now to proceed to the ordering portal.
23 New Customer Orders After clicking Shop Now, customers will be directed to the ACN ordering portal Customers can choose between Digital Phone Service, High Speed Internet or bundling the two together
24 New Customer Orders A partial serviceability check is done when the customer enters his address and home phone number.
25 New Customer Orders High Speed Internet packages and pricing will be displayed based on location Requested speed subject to availability. If the desired speed is unavailable, ACN will provision the next highest internet speed
26 New Customer Orders Once the customer chooses a speed, the Monthly Charge will be shown.
27 New Customer Orders Once your customer s package has been selected they will be prompted to indicate their current phone and internet provider Customers will then be prompted to enter their preferred installation dates and times
28 New Customer Orders The customer will then have to fill in the details regarding their account. Important things to keep in mind: Account name must match name on the payment method Customer should use their own contact information for Mobile Phone Number and Alternate Contact Phone Number. Rogers technician will call Mobile number if both numbers are provided Address will be main point of contact between customer and ACN
29 New Customer Orders (VoIP) If bundling Internet with Digital Phone Service, Customer will be asked to review ACN s DPS Terms and Conditions and indicate that they accept by checking off the boxes shown below
30 New Customer Orders (Internet) Customers will now be asked to review ACN s High Speed Internet Terms and Conditions and indicate that they accept by checking off the box shown below
31 New Customer Orders Prior to entering their payment information customers will be asked to confirm their shipping address. Customers have two options: Use the service address which will be pre-populated in the address field Enter a new shipping address by clicking Add New Address. Please note that ACN does not ship devices to P.O. Boxes.
32 New Customer Orders Customers will now be asked to select their preferred payment method. Please note that the name on the account for the payment method must match that of the account holder Important Reminder: Customers opting to pay via Bank Account or Paypal will have a 5 day hold applied to their orders
33 New Customer Orders Once customers have submitted their payment information they will be given a summary of their order. The summary will contain all pertinent information regarding their service request including: Monthly and Upfront Fees Service Address Shipping Address Important: customers must click Proceed to Payment in order to submit their order
34 New Customer Orders Customers will now be given the confirmation of their order It is important to keep a copy of this page along with the order confirmation number This is the final step in the ordering process! Customers will now receive s detailing the progress of their orders Should customers have any questions regarding their orders they can reach ACN via our Toll-Free number, chat or service
35 ACN High Speed Internet Existing Customer Orders
36 Adding ACN High Speed Internet Existing Digital Phone Service customers will be able to add-on Cable service via the Add High Speed Internet link on their customer portal Customers will be asked to provide preferred time and dates for the installation/activation of their service A modem will be shipped to the customer and a technician may be dispatched to install the service For more details, see Installation Scenarios 1 & 2 on slides 40-41
37 Customers will be required to return their existing DSL equipment once the Cable installation is complete Switching to ACN High Speed Internet Customer opting to switch to Cable service from their existing ACN DSL connection will be able to do so using their customer portal by selecting the Switch to Cable High Speed Internet Service function in the Modify your Internet Service Plan menu Customers will be asked to provide preferred time and dates for the installation of their service A modem will be shipped to the customer and a technician will be dispatched to install the service. If your customer needs a WiFi network at home, or simply needs to connect multiple devices, ACN recommends purchasing a wireless router such as the Linksys E1200.
38 Important Reminders Customers adding on or switching to Cable from DSL will be charged upfront fees for their order: Activation Fee: $30.00 Shipping and Handling Fee: $9.99 When requesting a switch to Cable from DSL customers will need to return their DSL equipment to avoid a nonreturned modem fee ACN s provisioning team will keep your customers posted on the progress of their orders via
39 ACN High Speed Internet Bundled & Stand Alone Installation
40 Important Things to Remember! Confirmation and communication of High Speed Internet availability may take up to 2 business days to communicate to the customer. In a very small percentage of cases, Cable Internet may not be available even if Rogers Internet service is currently available in that area. ACN will notify you of your installation date as soon as possible. Note, it may take up to 7 business days to receive confirmation of your due date
41 ACN High Speed Internet Customers Scenario 1 - Transfer: Customer has Internet with Rogers 1. Customer selects activation date during ordering process. Name on ACN order must match name on Rogers account 2. Customer requests cancellation, within 24 hours, of their existing service with Rogers for the same date as the activation 3. ACN will confirm the activation date with the customer. No technician visit is required 4. On the activation date, the customer will unplug their current modem and connect the new modem using the installation guide included with the device 5. Once ACN High Speed Internet is active, the customer should return their existing equipment to Rogers
42 ACN High Speed Internet Customers Scenario 2: Customer has no Internet service or has service with a DSL provider 1. Customer selects installation date during ordering process 2. ACN will dispatch a Rogers technician to install the new service 3. Once the installation is completed the customer will connect their modem using the installation guide included with the device 4. Once ACN High Speed Internet is active, the customer can cancel their DSL service and return their existing equipment to their DSL provider (if applicable)
43 What can the customer expect from the Rogers technician? Prepare the customer for the following: A service technician from Rogers will be installing the service on ACN s behalf The technician may call prior to arriving at the customer s premises. If there is no answer, the technician may not show up for the appointment
44 What can the customer expect from the Rogers technician? (con t) Prepare the customer for the following: The technician will install a cable to the customer s specifications Technician will check signal strength at the jack or cable location of customer s choice and activate the service The technician is not responsible for installation of the modem. Customers should use the installation guide found with the modem to connect the device Note: it may take up to 10 minutes for the modem to connect to the internet
45 Important Reminders Things for your customer to keep in mind: If your customer needs a WiFi network at home, or simply needs to connect multiple devices, ACN recommends purchasing a wireless router* *ACN recommends the Linksys e1200 wireless router
46 ACN High Speed Internet Bundled & Stand Alone Support
47 Support Installation Support This team provides your residential customer with assistance prior to service activation. Customer should contact installation support to reschedule appointments, request additional field work, provide feedback or report issues with their service installation. This team can be reached at from: Monday to Friday: 8:30 am to 10:00 pm ET Saturdays: 9:00 am to 5:30 pm ET
48 Support Technical Support Once the customer s service has been installed and is working as expected, support related calls are directed to our technical support agents. These agents are available by phone or by text message at from: Call Monday through Friday, 8 am to Midnight and Saturday & Sunday, 9 am to 9 pm ET Text or Chat Monday through Friday, 9 am to 9 pm ET
49 ACN High Speed Internet Bundled & Stand Alone Customer Rewards
50 Customer Rewards Redemption Process A $100 reward card for those customers that select Standalone ACN High Speed Internet $100 reward card if ACN High Speed Internet + Voice Locate the details within the Customer Rewards section of myacncanada.ca
51 Customer Rewards Redemption Process Customer must complete an online redemption form within 30 days of placing the order Redemption form is available at myacncanada.ca & through IBO s storefronts The customer s service must be active and in good standing for 120 days It may take up to 6 weeks to receive the Reward Card after the 120 day time period has passed
52 ACN High Speed Internet Online Customer Portal
53 Online Customer Portal ACN Cable Internet customers benefit from the following features on their Online Customer Portal: View your invoices Manage Payment Methods Increase your Internet speeds And More!
54 Online Portal: Standalone Internet Customers Existing ACN Standalone Cable Internet customers will be able to add-on ACN Digital Phone Service from their customer portals! Customers adding on Digital Phone Service will benefit from lower rates on their internet service!
ACN Standalone High Speed Business Internet Available in Ontario and Quebec Markets Table of Contents Overview P 3 Service Offering P 4 Pricing.P 5 Service Delivery Process.P 6 Order Process P 10 Installation
Customer FAQs ACN Digital Phone Service General 1. What do I need in order to benefit from ACN Digital Phone Service? You will need the following to benefit from this innovative service: - A credit card
General Questions about TC3Net Residential DSL: DSL (Digital Subscriber Line) is broadband technology that provides high-speed data transmission (up to 7.1 Mbps) over an existing telephone line. Speeds
Product Training: Flash Wireless Darin Dowd Senior Vice President and Circle of Champions Member Overview Industry Stats 4 out of 10 American adults live in wireless-only households 45 million Americans
ADSL & Naked DSL Product Training Objectives Today we will cover the following topics: How does the Internet work? ACN Pricing Plans How to sell ACN services ACN Pacific Pty Ltd 2011. Not to be reproduced
Customer Fact Sheet: Critical Information Summary ADSL 2+ Internet Plan(s) Information about the service Congratulations on the delivery of your new Active Utilities service delivered through ADSL2+ Technology.
ONLINE CONSUMER INFORMATION Telecommunications Consumer Protections Code C628:2012 Customer Information Compliance Statement for NOBLEHEART PTY LIMITED as trustee for NOBLEHEART TRUST ABN 39 831 754 543
CONNECTING YOUR NAKED DSL SERVICE PREPARING FOR SERVICE ACTIVATION 1. It is your responsibility to ensure that you have a compatible ADS2+ Broadband Router available. MAKING APPLCATION 1. All mandatory
FCC Urban Rates Survey Data Collection Filing Instructions Industry Analysis & Technology Division Wireline Competition Bureau Federal Communications Commission Table of Contents Introduction... 1 Before
Telstra BigPond www.bigpond.com PROMOTIONAL OFFER: ½ price on all monthly ADSL, cable and wireless pricing plans for 12 months Free standard modem or $129 discount off Wireless card No connection fee ADSL,
What are Home Office Requirements? Home Office Requirements are the various items that you need to have at home in order for your to provide exceptional service to our clients and their customers. These
Bonita Beach Club Frequently Asked Questions *** When contacting CenturyLink, always identify yourself as a Bonita Beach Club owner or renter*** 1) What services will CenturyLink provide through my HOA
Netspace Internet Services Pricelist Current Plans Netspace Standard of Agreement Schedule This pricelist includes all Internet Plans that are currently available for sale to new and existing customers.
Home PHone Home MI-Connection gives you all the phone features you expect without all the extra charges and fees. For one low price you get unlimited local and long distance calling to the U.S., Canada
Getting Started with Telephone & Internet Services Frequently Asked Questions Phone Features Voice Mail Features DSL Troubleshooting Your First Bill Payment Options Customer Service Frequently Asked Questions
Service Application for Local Business Telephone Service Lackawaxen Telecommunications Services, Inc. 570-685-7111 www.ltis.net 104 Hotel Road P.O. Box 8 Rowland, PA 18457 (Please read the entire application,
Shentel Home Phone User Guide Welcome to Shentel Home Phone! Brought to you on our fiber-optic enhanced network, Shentel Home Phone offers call clarity and reliability. Our advanced calling features help
Online Banking - Terms and Conditions (updated 12/2015) Welcome to electronic banking at Capstone Bank. This Agreement and Disclosure Statement for Online Banking Services (the "Agreement") describes the
More information If you need further assistance with any of these Telstra HomeLine Features, please visit www.telstra.com or call us on 13 2200. The smart way to make your phone work harder for you Trade
CONTACT For Purchase enquiries related to your Order / Tax Invoice: Refer to the Contact and Email details included against each Product on your Tax Invoice (a copy of which is attached to your Order Payment
Australian Communications Consumer Action Network Website: www.accan.org.au E-mail: firstname.lastname@example.org Telephone: +61 (0)2 9288 4000 TTY: +61 (0)2 9281 5322 ACCAN is the peak body that represents all consumers
Basic Questions about Telephone Service What's the difference between wireline and wireless telephone service? What's the difference between wireline and wireless telephone service? Wireline service means
High Speed Internet, Welcome Kit We provide a WIRED High Speed Internet connection to your apartment. Your apartment will be served by a DSL modem or Ethernet jack. If you have multiple users in your apartment
Saving money on your communications We all want the best from our communications and that includes getting the best value for money. UK consumers already enjoy some of the most competitive phone, TV, broadband
TIME Fibre Broadband FREQUENTLY ASKED QUESTIONS General 1. What is TIME Fibre Broadband? TIME Fibre Broadband is a high speed Internet access service brought to you by TIME dotcom Berhad (referred subsequently
Special Conditions and Service Description for amaysim Mobile Broadband amaysim Australia Pty Ltd, PO Box R567, Royal Exchange NSW 1225, Australia, ABN 65 143 613 478, ACN 143 613 478 Table of Contents
Service Application for Local Residential Telephone Service Lackawaxen Telecommunications Services, Inc. 570-685-7111 www.ltis.net 104 Hotel Road P.O. Box 8 Rowland, PA 18457 (Please read the entire application,
Ohio Electronic Child Care (Ohio ECC) Provider Informational Session Ohio Department of Job & Family Services 1 Welcome!! Telephone Conference Number: 1.866.916.0521 Passcode: 336 538 9# Once you dial-in
Best Products Internet As broadband becomes the lifeblood of both business and home life, you need a great connection with speeds as fast as your line can go. Choose from ADSL Broadband, ADSL2+, or NBN.
TERMS AND CONDITIONS OF PURCHASE The following terms and conditions regulate the business relationship between You ( You or Your ) and APS 000 Pty Ltd trading as 3G Safety Watch (ABN 52 602 590 152) of
SETUP GUIDE CapTel 2400i 305-019452 3/15 Important Note As you set up your new CapTel phone, be sure to follow the directions on the display screen for registering your phone. Per a recent ruling by the
1995 West Cty Rd. B2 Roseville, MN 55113 Ph. 651 639 1905 www.fantasyflightgames.com A User s Guide to the Fantasy Flight Games Business-to-Business Online Store Version 1.02 December 3rd, 2014 Introduction
Ohio Electronic Child Care (Ohio ECC) Provider Informational Session Ohio Department of Job & Family Services 1 Ohio Electronic Child Care (Ohio ECC) Provider Informational Session Ohio Department of Job
ADSL Getting the Most out of your Aussie Broadband ADSL Service Included: Getting Connected, Common Setup Connection Difficulties, Filters- Why are they needed, Internet Speeds Explained, Setting up your
Business ADSL2+ Autopay Application For help completing this form, please call us on (local call) Section 1: Contact and Service Address Details Company Name (must be same as phone bill) Contact Name Street
Residential ADSL2+ Broadband Application For help completing this form, please call us on the number above (local call) Section 1: Service Address Details Name (must be same as phone bill) Street Address
ADSL Wi-Fi Router/modem INSTALLATION GUIDE Welcome! Thank you for choosing Telkom to provide your ADSL service. You have purchased Telkom s ADSL service that enables you to use your existing copper telephone
2GB Optus Data Plan The service is only available for use with an Optus supplied SIM card and Wireless/Mobile Broadband Optus Mobile Broadband Data plans may only be used as a data plan within Australia.
Welcome Peoples Federal Savings Bank customers Online banking user guide IMPORTANT INFORMATION about your online banking account. Important information Your online banking accounts with Peoples Federal
AUSTRALIAN TELEPHONE NETWORKS CUSTOMER SERVICE GUARANTEE FOR STANDARD TELEPHONE SERVICES Australian Telephone Networks is committed to achieving customer service excellence. Australian Telephone Networks
Media Release: Monday, February 2, 2015 Foxtel launches Broadband and Home Phone Bundles Foxtel today announced its new subscription TV, Broadband and Home Phone bundles have gone live and are now available.
BUSINESS ONLINE BANKING AGREEMENT I. GENERAL DESCRIPTION OF AGREEMENT A. WHAT THIS AGREEMENT COVERS This Agreement between you and Santander Bank governs the use of our Business Online Banking service.
AgencyExpress 3.0 A Quick Start Guide to Online Ordering As you go through this training information, please note there are some specific details that you need to be aware of in order to successfully submit
Home Agent (HA) Application Process Thank you for your interest in Convergys. This document contains step-by-step instructions for completing the stages of the Home Agent application process. IMPORTANT
Welcome to the initial IBO small business training webinar You ve asked for guidance on how to approach and sell to small businesses This is the first of an ongoing series of webinars that will help to
SAME GREAT BANK. SHINY NEW SYSTEM. A guide for our new system upgrade on October 12, 2015, and how it affects your accounts at Bank Midwest. 1 CONTENT Introduction... 1 What s the point of this?... 2 A
SETUP GUIDE CapTel 2400i 305-019451 2/13 Important Note As you set up your new CapTel phone, be sure to follow the directions on the display screen for registering your phone. Per a recent ruling by the
Residential Single Rate Before Discount After Discount Network Tariff Codes: 8400 Units Excl. GST Incl. GST Excl. GST Incl. GST Residential Single Rate with Controlled Load 1 Before Discount After Discount
list for Residential Line Rental, Broadband and Packages All prices include VAT @ 20% Last Updated 1 st July 2015 Definitions Access Charge. A per minute rate applied to your call when you dial Service
TEXT ALERTS Keeping track of your money 24/7 Contents Types of text alerts 1 Managing your text alerts 3 Mobile Banking 5 Terms and conditions 6 I like to keep on top of my finances Our variety of alerts
Our Customer Terms Page 1 of 17 Contents Click on the section that you are interested in. Recent Changes 3 1 About the 4 Our Customer Terms 4 Inconsistencies 4 References to our network 4 2 What is the
CAFT is a user-friendly web-based application that allows you to apply one-time or recurring Automated Funds Transfer (AFT) transactions Whether you need to pay employees and suppliers or collect payments
FIRST BANK KANSAS Information about Electronic Fund Transfers The Electronic Fund Transfer Act and Regulation E require banks to provide certain information to customers regarding electronic fund transfer
Frequently Asked Questions during Registration What is Popmoney? Popmoney is an innovative personal payment service offered by leading financial institutions that eliminates the hassles of checks and cash.
Voice over Internet Protocol (VoIP), is a technology that enables you to make and receive phone calls through the Internet. Voice is converted into packets of data, sent out over the Internet through a
1 Best broadband plans (ADSL, NBN & mobile) in Australia If you are reading this report, you are almost certainly using this service. You might or might not be footing the bill (depends on where and who
I agree to purchase Ignyte wireless Internet service from Peoples on the following terms and conditions: I understand and agree that in order to establish my Ignyte connection, Peoples will provide one
Putting You First A guide to your new accounts and services FirstMerit is committed to putting you first. For more than 165 years, we ve delivered solutions that help our customers finance homes, pay for
Matrix Prospect and Client Management For Support: (800) 925-1525 Support Hours: M-F 8:30 AM 9:00 PM Sat-Sun: 10:00 AM 3:00 PM www.crmls.org/support All rights reserved. No part of this publication may
Ministry of the Attorney General Ministry of Community Safety and Correctional Services Justice Technology Services The Criminal Justice Video Network access: defence Teleconferencing Manual Table of Contents
DimeOnLine BillPay Frequently Asked Questions The Dime Bank has made banking easier by providing access to your accounts 24 hours a day, 7 days a week. Now you can view up-to-the-minute deposit account
Summary This Desk Reference covers: What is Exede Voice? Pricing Customer Commitment Where is Exede Voice Available? How do I sell Exede Voice? How do I Market Exede Voice? What Should My Customer Expect?
ELECTRONIC FUNDS TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this
Skype for Business for Android November 2015 Customization note: This document contains guidance and/or step-by-step installation instructions that can be reused, customized, or deleted entirely if they
Northland s Bill Pay Service Frequently Ask Questions Why do I need to allow pop-up windows? Pop-up functionality is used by many Web sites to display advertisements to users, but some services like this
Post Office HomePhone and Post Office HomePhone with Broadband Terms and Conditions PostOffice.co.uk Job No: 256661 Client: Post Office Campaign: HomePhone & Broadband Proof No: 01 Publication: A5 Leaflet
ADMINISTRATION CENTRE Box 80, R.R. #3 Tiverton, Ontario N0G 2T0 Tel: 519 368-2000 1-866-517-2000 BRUCE TELECOM LOCAL SERVICE SOUTHAMPTON AND OWEN SOUND FAQs Can I get local telephone service from Bruce
Customer Fact Sheet: Critical Information Summary ADSL2+ Internet & Voice Plan(s) Information about the service The Service: Congratulations on the delivery of your new Active Utilities service delivered
ResponseWare 1.2.0 for ios Student Guide ResponseWare turns a participant s web-enabled mobile device into a virtual ResponseCard. Participants are able to respond to polling questions using a Wi-Fi or
BT Business The BT Business Big Giveaway. Set your business free with our best ever offer on calls, lines and broadband. There s never been a better time to sign up to BT. We understand how tough the climate
Dear Valued Customer, We are proud to welcome you to the EvenLink s Crystal Clear Digital Phone service. Our network reliability, customer support and value pricing are a great combination. We appreciate
People First Dependent Certification Process Each time an employee logs into People First to make an enrollment selection during open enrollment or because of a qualified status change (QSC), he/she must
Electricity Contract Standard Retail Contract between Aurora Energy and you www.auroraenergy.com.au 1 Contents Introduction... 3 Your electricity contract with Aurora Energy... 3 Privacy Collection Statement...3
SnoPAY FREQUENTLY ASKED QUESTIONS GENERAL QUESTIONS What is SnoPAY? SnoPAY allows you to view and pay your bills anywhere you have Internet access anytime you want. You can pay by transferring money directly
Quick Reference for: Optimum Online Boost Plus Optimum Link SM Optimum app Advanced Wireless Router Por español, vea al revérso Version 1.0 9815001CAP0311COL Table of Contents Optimum Online Boost Plus...................
Internet Service Business USER GUIDE VERSION 2.182016 1 Table of Contents Welcome to Point to Point Broadband!... 2 Disclaimer. 2 Billing. 2 Understanding Your First Bill 2 Customer Self Care... 2 Getting
DEPOSIT ACCOUNT AGREEMENT All America Bank P.O. Box 300 Mustang, OK 73064 November 17, 2015 This disclosure contains information about terms, fees, and interest rates for some of the accounts we offer.
School Specialty Online Access our online ordering site at www.schoolspecialty.com Order quickly, easily, and accurately online at www.schoolspecialty.com View your discount prices online Your order will