Configuration Guide for connecting the Eircom Advantage 4800/1500/1200 PBXs to the Eircom SIP Voice platform.

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1 Configuration Guide for connecting the Eircom Advantage 4800/1500/1200 PBXs to the Eircom SIP Voice platform. 1

2 Contents Introduction Installing the Applications Module... 4 Ordering a Licence for SIP Trunks... 5 Installing a SIP Trunk License... 6 Programming the SIP Trunk Numbers... 9 Programming the Internet Gateway and DNS Addresses Programming the SIP Accounts on the Advantage System Program the dummy registration account Program the numbered SIP trunk Accounts Opening the Ports on the Customer router to allow SIP Trunk traffic Program the Incoming Ringing Assignments Program the Outgoing CLI Use the Advantage System LCR to automatically make OFF Net calls Configure Call Diversion Note on FAX Checklist for Connecting to Eircom SIP Voice Platform

3 Introduction. The Eircom Advantage series PBXs 4800/1500/1200 were designed as TDM switches with an optional applications card which adds VoIP functionality to facilitate connection to SIP trunks and internal IP extension. The Applications card offers optional licences for features such as Auto-Attendant, Voic , Downloadable Music on Hold, Call Recording, IP Speech Compression, SIP Trunks, IP Networking of Multiple systems, and sip extensions. These PBX products can be connected to the Eircom SIP Voice platform using SIP trunks with an applications card and the appropriate number of SIP trunk licences. This document describes how to install and configure SIP trunks to connect to the Eircom SIP Voice platform. Basic knowledge of how to install and configure the Advantage 4800/1500/1200 series products is assumed and is covered in the relevant Installation guides for these products. This document also assumes a basic knowledge of VoIP, IP Routing and QOS. System requirements Advantage 4800/1500/1200 System. Applications Card SIP trunk Licences up to a maximum of 4 per system. Firmware version or later. Pre-requisite Knowledge How to install and configure an Advantage 4800/1500/1200 system. Basic knowledge of VoIP, IP routing and networking. 3

4 Applications Extensions 2 Extensions 1 ADSL Lines 2 Lines 1 Installing the Applications Module Power The Applications module can only be installed on Slot 6 of the eircom advantage 4800 system as shown above. The default, out of box, configuration of the card is Voic on two channels with forwarding of voic s as WAV attachments and basic auto attendant. The card can be remotely downloaded with eircom Advantage Business licences, as follows: Additional Voic and Auto-Attendant channels. Pre-recorded Music on Hold, with downloadable WAV capability, up to 45 minutes Recording and forwarding of voice calls on a global or individual call basis with voice storage Voice over IP user licences, VoIP compression and echo cancellation for connecting IP system phones locally or remotely. Voice storage expandable up to 20 hours with software keys SIP Trunks Networking of multiple systems over IP The card has twelve channels, of which two are assigned by default to Auto- Attendant/Voic Channels leaving 10 for be licensed for other uses. 4

5 To install the Applications Module: 1. Ensure the System is powered down. 2. Press the sliding plate to the down position and remove the Plastic Slot cover for that slot. 3. Align the Module into the designated slot, pushing firmly until the module is fully inserted. 4. Return the sliding plate to the up position thereby securing the module into place. On powering up the system the top LED on the Module will light indicating that the system has successfully interfaced with it. The instructions for installing an applications card in the Advantage 1500 and 1200 systems can be found in the installation manuals for these products. Ordering a Licence for SIP Trunks To order a license for SIP trunks you will need to specify the MAC address of the system and the number of sip trunks required (ie) 2 or 4. You can find the MAC address by logging into the System Programming and checking the System Properties in the System Settings section: 5

6 Installing a SIP Trunk License You will receive a license file as an attachment. Save it to a convenient location. In order to install this licence in the Advantage System, go to the System Maintenance page in System Settings. Select the option Load License File. On the next screen, choose the license file by browsing to the location and press Send. If the license has loaded successfully, the following message is displayed: Press Back. 6

7 Press the Restart System button to implement the new license. When the system has re-started, check that the new SIP Trunks are displayed on the System properties page: Click on the link beside the Applications card called more. 7

8 This shows the details of the licenses installed on the Applications card. Check that the SIP channels are present. 8

9 Programming the SIP Trunk Numbers The SIP account provided by the Eircom SIP Voice platform will usually have a range of trunk numbers associated with it. These numbers must be programmed into the Advantage System External Numbers List. Click on the External Numbers List. The SIP trunk numbers must be programmed here in the national number format eg The use of this number format here is MANDATORY. Press Save. 9

10 Programming the Internet Gateway and DNS Addresses. The Advantage system is connected to the Internet via its LAN port, the customer premises LAN and internet gateway router. The Advantage system does not use DHCP to automatically obtain an IP address and Gateway address form the local LAN router. These are programmed manually on the page IP Addresses Enter the local LAN address of the gateway router here. You must also enter the local LAN address of the DNS server here. This is usually the same as the gateways address. These must be in the same subnet address range as the IP address of the Advantage system itself. 10

11 Programming the SIP Accounts on the Advantage System Once the SIP trunk License has been installed, a new section called IP Trunk Settings is displayed on the main system programming page. Click on SIP Accounts to program the SIP trunk registration information. There are 10 blank sip accounts by default. On the Advantage 4800/1500/1200 each SIP account is limited to 1 External SIP trunk telephone number per account. 11

12 A separate dummy account is used for registration purposes and this account has no telephone trunk number associated with it. This means that there is a maximum of 9 trunk SIP trunk telephone numbers possible on the system. Program the dummy registration account Select Account No 10 as the registration account and program it as shown below. It is MANDATORY to use the 10 th account as the registration dummy account. Enter the registration parameters which have been provisioned on the Eircom SIP Voice platform for the customer: Name: The Advantage system can associate a name with each sip account for ease of identification. Name this account Registration Account. Proxy Address: This is the URL or internet address of the Eircom SIP voice server. This is typically in the format: sipv-bt-pub.ngv.eircom.net Username: Enter the account username as provisioned on the Eircom SIP Voice platform. Password: Enter the account password as provisioned on the Eircom SIP Voice platform. External Number: Leave blank as this is a dummy registration account. 12

13 Proxy Port: Leave at default RegInterval: Reset to 60 seconds from the default value. DTMF Method: Leave at default RTP Event Enabled: Set to Yes. Press Save. Program the numbered SIP trunk Accounts Up to 9 active sip trunk accounts can be configured as shown below, giving a maximum of 9 external SIP trunk numbers. Program each of the SIP trunk numbers on a separate account, starting with SIP Account #1 as follows: Name: This is a name that the Advantage system associates with the account for ease of reference, typically Sip Trunk Proxy Address: This is the URL or internet address of the Eircom SIP voice server. This is typically in the format: sipv-bt-pub.ngv.eircom.net Username: Here you must enter the number of the trunk in International format eg The use of the international format is MANDATORY here. Password: This is not checked and may be left blank. External Number: Here you must enter the external number n national format (eg) The use of the national format here is MANDATORY here. 13

14 Proxy Port: Leave at default RegInterval: Reset to 0 from the default value. DTMF Method: Leave at default RTP Event. Enabled: Set to Yes. Press Save. In summary, the username must be in the international number format The External Number must be in the national format An arbitrary password is entered (it is not checked) and the RegInterval is set to 0. Opening the Ports on the Customer router to allow SIP Trunk traffic. In order to ensure the free flow of SIP voice traffic through the customer premises router, the router may implement a SIP ALG (Application Layer Gateway) to ensure SIP transit through the router s NAT. This SIP ALG this must be enabled on the customer s router. If this is not supported on the customer router, the SIP signaling and voice ports must be manually forwarded on the router to the internal IP address of the Advantage system. These port numbers should be checked on the Port Numbers page (under Router Settings). Typical values are: SIP Signaling Port (UDP): 5060 SIP Trunks RTP Voice ports (UDP): to

15 Program the Incoming Ringing Assignments Go to the ringing assignments page and assign an extension to ring for each external number. Make a test call to this number to ensure that it rings. Program the Outgoing CLI The advantage system allows you to associate an outgoing CLI with each user. Go to the Outgoing CLI page and program the users CLIs. Make an outgoing call to check that the correct CLI is sent to the called party Use the Advantage System LCR to automatically make OFF Net calls. The eircom SIP Voice service is a private network service. In order to make break out to the public network it is necessary to precede the destination number with a leading 0 to break out of the private network. The advantage system Least Cost Routing function can be used to insert this leading zero on all outgoing calls if required. The LCR can only be programmed to do this after the sip trunks have been configured and enabled. Configure Call Diversion 4800/1500/1200: Call Diversion With Announcement MUST be configured for all internal extensions of the PBX. This is MANDATORY in order for call diversion to work properly on SIP trunks. Note on FAX FAX is not supported over SIP trunks on the 4800/1500/1200 Systems. 15

16 Checklist for Connecting to Eircom SIP Voice Platform Check that SIP Trunk Licences are installed Set the SIP Account Mode to Advanced for the and 2000 Systems Programme the SIP External Numbers Check that the Internet Gateway and DNS server address are programmed in the System. Program the SIP accounts with the registration credentials and the SIP parameters. Check that the customer premises router/firewall either supports UPnP or implements a SIP ALG to allow transit of SIP. If this is not the case, the SIP signalling and RTP voice ports must be forwarded manually on the customer s firewall. Programme the Incoming Ringing Assignments Programme the Outgoing CLI Program the trunk access digit to select the IP trunks Incoming and outgoing test calls 16

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