V310 Support Note Version 1.0 November, 2011

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1 1 V310 Support Note Version 1.0 November, 2011

2 2 Index How to Register V310 to Your SIP server... 3 Register Your V310 through Auto-Provision... 4 Phone Book and Firmware Upgrade... 5 Auto Upgrade... 6 Manual Upgrade... 7 Soft Upgrade... 7 Forced Upgrade... 8 The Difference Between *.hdr and *.img File Formats... 9 Manually SIP Subscription Register Your V310 Through GUI (Graphical User Interface) Register V310 from Your Phone Keypad How to Set up an IPsec VPN Tunnel IPv6 Settings What is the Benefit of the PC Port NAT Mode Bridge Mode VLAN Implementation Q & A... 24

3 3 How to Register V310 with Your SIP Server Scenario: Following is a sample topology for a small or medium enterprise. Two V310s are connected to ZyXEL ISG50 (SIP Server) through ZyXEL ES-3124(switch). ISG50 ES-3124PWR V310 There are basically three ways to register your V310 to the SIP Server: A. Register your V310 through Auto-Provision (Plug-and-Play) B. Register from GUI (Graphical User Interface) C. Register Your V310 from Your Keypad

4 4 Register Your V310 through Auto-Provision Auto-Provision is a Plug and Play function. This function was designed to save your time on configuring your V310, especially when you are installing a large number of SIP phones. The only thing you need to do is to enter the MAC address of your V310 into your ZyXEL ISG50; once V310 is plugged in, it would be automatically configured and registered. **Note that ISG50 supports auto provision of V310, but it does not mean V310 can be auto-configured by all IP PBXs. The PBX must use XML as its configuration file format; otherwise, V310 won t be able to process the configuration file. Please follow the steps below to complete the Auto-Provision settings: Step 1: Connect to your ISG50 GUI Under CONFIGURATION PBX Auto Provision Auto Provision Tab Check Enable Auto Provision. Step 2: Select the extension that you wish to configure; for example, Edit fill in your MAC Address select ZyXEL V310 OK. Step 3: Plug in your V310 into the ISG50 LAN port or into the switch that is connected to ISG50 LAN port Wait for 30 seconds V310 should be automatically registered. Done! You are free to make calls now.

5 5 Phone Book and Firmware Upgrade Auto Provision does not just automatically register your phone; it also downloads the phone book and firmware upgrade info from ISG50. Following is an example of a phone book downloaded through auto provision: Under Phone Set Phone Book, users can see extensions created on ISG50 are downloaded to V310 s phone book. Therefore, when the user dials a number, V310 will display the name of that extension. For example, if you dial 7788, Darren will be displayed on the phone s display as in the following figure. In addition, users can flip between pages by using the phone book page dropdown menu. To upgrade phone s firmware, users have two options: 1. Auto Upgrade 2. Manual Upgrade

6 6 1. Auto Upgrade: On ISG50: Once V310 is auto-configured through the Auto-Provision. On V310: the phone will receive the firmware upgrade path through auto provision. Blanks in Auto Configuration and Firmware Upgrade tabs will be automatically filled with an HTTP IP address.

7 7 2. Manual Upgrade: There are two modes that users can choose from Soft Upgrade and Force Upgrade A. Soft Upgrade: This method is for users who want to upload the new firmware to V310 directly from their PC or laptop. Step 1: Click on Browse to select the Firmware file you wish to upload. Step 2: Select the Disc Image File. Step 3: Click on Open to confirm. Step 4: Click on Submit to start uploading and renewing the firmware.

8 8 B. Forced Upgrade: By turning ON this function, your V310 will reach the designated HTTP server to download the new firmware once the user hits Submit. Next, the phone will reboot, and the firmware will be downloaded and upgraded. Users can see the downloading and upgrading progress in both the Internet browser and the phone screen. Step 1: Turn ON the Force Upgrade Step 2: Fill up the HTTP URL Step 3: Click on OK to start downloading and renewing the firmware. **Please note that if the original file name of the firmware is V310_1.00AABT.0B5.img, it is not necessary to enter.img in the URL box; is the full path.

9 9 The Difference Between *.hdr and *.img File Format: You may have noticed that the HTTP IP Address entered on the ISG50 does not include a file format; this means that the V310 will firstly check the *.hdr file; by doing this, the V310 compares the current firmware version with the version on the server to decide whether an upgrade is necessary. If the V310 finds that its current version is outdated, the phone would download the *.img file to upgrade its firmware.

10 10 Manually SIP Subscription ZyXEL ISG50 WAN IP Address: ZyXEL USG 1000 ZyXEL ES-3124PWR V /24 Above is a sample topology for a small or medium enterprise. When the SIP Server is located at the headquarters, we can rely on Manual SIP Subscription to have V310s gone through NAT and get automatically configured. V310 will receive all necessary information including the SIP Account, phone book, and the firmware update HTTP path; just as if the phone was located on ISG50 LAN Network. Please follow the steps below to enter the IP Address of the ISG located at the headquarters. Under the Maintenance Auto Provision, please fill in the IP Address of your ISG50 located at the headquarters. In addition, the phone book will be automatically updated.

11 11 Also, we can see that V310 will be automatically configured after the reboot. V310 will periodically send SUBSCRIBE SIP packets to the SIP Server for synchronization.

12 12 Register Your V310 Through GUI (Graphical User Interface) Please have the following information ready before you start: 1. IP address of your V IP address of your SIP Server (Given by your administrator) 3. Extension number (Given by your administrator) 4. Assigned Auth ID and Password (Given by your administrator) Please follow the steps below to configure your V310: Step 1: By default, V310 is set to request an IP address through the DHCP server; please plug your V310 into the switch or your SIP Server. Step 2: Press the Menu button located at the top right hand corner of your phone use the button to scroll down to Network Settings Default password is Step 3: Press on OK located above the button to confirm the password. Step 4: Select Network Status by pressing OK. Step 5: Scroll down and you will see your IP address under LAN IP Address. For example, Step 6: Open up your Internet browser. Step 7: In the address bar, please enter Address of your V310:8000 (For example, hit Enter. Note: please use port 8000 to access the GUI. Step 8: Log in as Admin, default password is Step 9: Click on the icon located at the left hand side of the panel select SIP Accounts pick the 1 st SIP Account

13 13 Step 10: Input the following info and hit Submit to confirm. Registration: Select Enable if you want the V310 to use this account; select Disable if you do not want the V310 to use this account. Send Register: This is to determine whether to send registration packets to the SIP Server when registration is ON. Registration ID: Your SIP phone number given by your administrator. Display Name: Name to display on your phone screen. Authentication Name: Username or Auth ID given by your administrator. Password: Password given by your administrator. Registration Server: SIP Server address. DTMF Mode: SIP Info is recommended; please make sure you choose the same DTMF method that your SIP Server uses. Step 11: After you click Submit, you will notice the status will change to registered. Done! You are free to make calls now.

14 14 Register V310 from Your Phone Keypad Step 1: By default, V310 is set to request an IP address from the DHCP server. Please plug your V310 into the switch or your SIP Server. Step 2: Press the Menu button located at the top right hand corner of your phone use the button to scroll down to SIP Accounts default password is 1234 press OK located above the button to confirm the password. Step 3: Select New OK. Step 4: Registration OK Enable OK OK again to confirm the change. Step 5: Scroll down to Send Register OK Enable OK again to confirm the change. Step 6: Scroll down to Registration ID enter your extension number given by your administrator OK. Step 7: Scroll down to Display Name enter the name you wish to display on your phone screen press OK to confirm. Step 10: Registration Server enter the IP address of the SIP Server you intend to send the register press * twice to get a. OK to confirm the IP address. Step 11: DTMF Type SIP Info is recommended, but please make sure the selected DTMF method matches the DTMF method you use on your SIP Server press OK twice to confirm your selection. Step 12: Scroll down to the bottom of the menu and Save your configuration. Done! You are free to make calls now. You can choose from number, lowercase, uppercase, space, and symbols. 1 and : , a, b, c, A, B, and C * * and and space Use button located below OK to delete Step 8: Scroll down to Auth Name enter the auth name given by your administrator OK. Step 9: Scroll down to Password enter the password given by your administrator OK.

15 15 How to Set up an IPsec VPN Tunnel By setting up an IPsec VPN tunnel, all your conversation through the Internet can be kept private. Scenario: Following is a sample topology that includes a secure connection from the branch office to the V310 phone group at the headquarters. V310 ZyXEL P2812-HNU-F /24 ZyXEL ISG /24 V310 V310 Information you need to acquire before you start: 1. Peer Gateway Address (Your SIP Server address): eg Subnet gateway address under your ISG50: eg Phase 1 Proposal: eg. Pre-Shared Key: , Negotiation Mode: Main, Encryption: DES, Authentication: MD5, Key Group: DH1 4. Phase 2 Proposal: eg. Encryption: DES, Authentication: SHA-1, PFS: DH1 5. Remote Policy and Local Policy: eg. On V310 at the branch office, set both policies to Step 1: Type in the IP address of your V310 to access the GUI Address of your V310:8000 (For example, Note: please use the port 8000 to access the GUI Step 2: Log in as Admin, default password is 1234

16 16 Step 3: Please note that we will now register V310 to the local subnet of ISG50 (ie /24), instead of sending the register to the public IP of ISG50. Click on SIP Accounts Click on 1 to create a SIP account Please use the gateway address ( ) on ISG50 at your headquarter as the Registration Server. Your V310 at the branch office will be a member of this subnet. Submit to save your configuration Step 4: The Status will show Registering, and this is normal. Your phone will not be registered until you set up your IPsec VPN Tunnel.

17 17 Step 5: Go Configuration VPN IPsec VPN enter the required info click on Submit. Step 6: Click on IPsec VPN Adv tab for both Local and Remote Policies, use the subnet of ISG50. For example, enter /24 for both policies.

18 18 Step 7: After you hit the Submit button, a policy will be created next, create a Remote Policy IP Subnet is /24 as well. Hit Submit to confirm the remote policy. New remote policy will appear on the list. Then click Restart VPN to initiate the VPN Tunnel. Step 8: Your V310 should now be registered. If not, we suggest that you reboot your V310, and it should be registered. Done! IPsec VPN tunnel has been established and all your future conversation will be encrypted.

19 19 IPv6 Settings To Enable IPv6 on your V310, please follow the steps below: Step 1: Click on Configuration Expand Network Click on LAN Port Settings Step 2: Switch to the IPV6 Settings tab Step 3: Check Enable Step 4: For Protocol, AUTO means to let your ITSP assign you an IPv6 address; DHCP means to acquire an IPv6 address from the DHCP server in your network.

20 20 What is the Benefit of the PC Port? ZyXEL ISG50 V310 PC or Laptop LAN Port PC Port Rear Panel of V310 Connecting both the V310 and PC to the network via separate cable will consume extra switch ports and installing cabling; by connecting your PC or laptop to the PC port on the rear panel of V310, you can save a switch port for another network device. You can choose from the following two modes for PC port on V310: 1. NAT Mode 2. Bridge Mode

21 21 1. NAT Mode: In this mode, V310 acts as a router; it can be a gateway connecting to your ISP. All you need to do is fill in your PPPoE information under Configuration LAN Settings IPv4 Settings. **Note: Keep Alive Mode allows you to ping DNS 1 or Remote IP periodically to make sure they are alive. Please follow the instructions below to switch your V310 PC Port to NAT mode: Step 1: Click on PC Port Settings Step 2: Select NAT Step 3: Fill in the IP network segment under PC Port Step 4: Select Enable if you want V310 to be a DHCP Server also, fill in your IP pool size, the Start IP and the End IP. Step 5: Fill in the DNS Server IP Address (it can be your ISP s DNS Server IP Address). Step 6: Submit to apply your change. Done!!

22 22 2. Bridge Mode: V310 is now simply a bridge between your PC/Laptop and your switch; both V310 and PC/Laptop will get separate IP addresses (yes, two IP address, one for the V310 and one for your PC/Laptop). Please follow the instructions below to switch your PC Port to the Bridge Mode Click on PC Port Settings Select Bridge Submit to apply your change. Done!! Both the V310 and PC should acquire their own IP addresses.

23 23 VLAN Implementation Previously, we have introduced the LAN port and the PC port which allow users to save switch ports. Here, we are going enhance the QoS by implementing VLAN. By using VLAN, users can divide voice and data traffic into two different pipes on one single wire. Since we want to give voice a higher priority than data, we will give voice packets a VLAN tag and will not tag data traffic. A very important concept here is that V310 has to work with the VLAN rules set on the switch. For example, in a range of 0 to 7, if priority 5 is superior to priority 3, we may give voice a priority of 5 to bring better voice quality as the switch will process packets that have a higher priority first. Please follow the instruction below to configure your V310: Step 1: Please switch your PC Port to the Bridge Mode: Click on PC Port Settings Select Bridge Submit to apply your change. Step 2: Switch to LAN Port Settings tab. Step 3: Turn ON the VLAN. Step 4: Give a VLAN ID (Identifier) and a Priority value. Therefore, the voice traffic going to the switch would be tagged telling the switch how to proceed next.

24 24 Q & A 1. How many SIP accounts can I have? Answer: You can have up to 10 SIP accounts on one V310; please use and to switch between accounts. 2. What if V310 is at the branch office? Can my V310 be automatically registered to ISG 50 at my headquarters? Answer: Yes, it can! Please make sure your gateway device supports DHCP option 66 and 67 in order to received DHCP response back from ISG50 over the Internet. After you enter the MAC address of your V310 into ISG50, please plug in your phone and V310 should be automatically registered.

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