Angelo State University. Information Technology Strategic Plan

Transcription

1 Angelo State University Information Technology Strategic Plan

2 EXECUTIVESUMMARY ThisdocumentpresentstheInformationTechnologyStrategicPlanforAngeloState University.Thepurposeofthisplanistoprovidea roadmap fortheinformation Technology(IT)Departmenttoimplementanddeliverservicesthatsupportthe strategicmissionandgoalssetbyangelostateuniversity,thetexastechuniversity System,andthestatewidegoals/objectivessetbytheDepartmentofInformation Resources(DIR). Thisplanningdocumentispartofanoverarchingplanningprocessthatensuresthe following: AsharedvisionforInformationTechnologythatisconsistentwiththeuniversity s vision,missionandgoals. Alignmentoftechnologyinitiativeswithinstitutionalpriorities. Disseminationofknowledgeabouttechnologyneedsandconstraints. Addressinstitutionalacademicandbusinessneedsthroughtheuseoftechnology. Identifyingrequiredfundinglevelsfortechnology. Whiletechnologycontinuestoplayanintegralpartinuniversityrelatedactivities, industrytrendsshowinitiativesthatfocusontheintegrationofpeople,processes,and technologywilldeliverthemostvalueandbenefitstotheinstitution.tofurther articulatethispoint,valueandbenefitstranslateintomorestreamlinedprocesses,as wellas,timelyaccesstobetterinformationtomakebetterdecisions.thisallowsthe institutiontodelivermorevalue addedservicestoitscustomersandimprovethe institution seffortsintheongoingrecruitmentandretentionofstudents. Overthepasttenyears,theAngeloStateUniversityInformationTechnologyTeamhas dependedonastrategicplanningprocesstoevolveandmeetthechallengesof deliveringqualityservicestotheasucampuscommunity.akeycomponentofthis planningprocessiscenteredontherecognitionandunderstandingofpeople,process andtechnologyaswellascustomerneedscapturedthroughavarietyoffeedback mechanismsthatareusedtoimproveanddelivernewandexistingservices.togain insightintocustomerneeds,theinformationtechnologydepartmentconductsan ASUInformationTechnologyStrategicPlan 2

3 annualtechnologyservicessurveythatmeasurescustomersatisfactionandtarget desirablenewtechnologyservices.surveyfeedbackisincorporatedintotheannual budgetrequestprocessandtheinstitutionaleffectivenessprogram. ThediagrambelowshowstheInformationTechnologyplanningprocessandthetwo maincomponents thestrategicandtactical/operationalaspectsoftheprocess. Thestrategicaspectoftheplanningprocessistodevelopavisionfortechnologyat AngeloStateUniversitybycontinuouslyevaluatingfeedbackfromstudents,faculty,and stafftoidentifynewservicesandmakeimprovementswithexistingservices. ASUInformationTechnologyStrategicPlan 3

4 Furthermore,inthisprocesswecompareourselvestopeerinstitutions,bothinTexas andnationally,whilealigningourselvestoindustrytrends,aswellas,system leveland state levelprioritiesandgoals.allofthesefactorsareroutinelyevaluatedandaligned withtheprioritiesandgoalsofangelostateuniversity. Thetactical/operationalaspectoftheplanningprocessensuresthattechnology initiativesareplanned,selected,andmanagedataninstitutionallevelandare sustainablefromafiscal,people,andprocessresourceperspectivetoensureongoing deliveryofservices. Toensureaneffectiveprocessfordeterminingandprioritizingusertechnologyneeds, InformationTechnologyhasestablishedaProjectOfficethatfocusesontheplanning anddeliveryofnewtechnologyinitiatives.thisofficeworksundertheguidanceofthe TechnologySteeringCommitteewhichprovidestheprioritization,directionand resourcesfortechnologyinitiativesoncampus. Wewillcontinuetodeployinformationtechnologiesthatprovidetangible,measurable benefitsforangelostateuniversitystudents,facultyandstaff.enhancednetwork basedservices,webenabledsoftwaresystemsandexpandedinformationsecuritytools arebeingdeployed.newtechnologiesthatprovideseamless,integratedaccessto informationservicesbothinandoutoftheclassroomwillremainahighpriority.as outlinedinthisplan,angelostateuniversityiscommittedtoremaininga technologicallyadvancedinstitutionsupportingourinstitutionalmissionandgoals. Thisplanwillbeevaluatedandupdatedannually,allowingtheopportunitytoreview andadjusttochangingconditions.asangelostateuniversityevolves,itsneedsand prioritieswillchange,andthisplanwillberevisedaccordinglytoreflectchangesto prioritiesandgoals. ASUInformationTechnologyStrategicPlan 4

5 VISION Therateofchangeinourworldcontinuestogrowatanunprecedentedratewithakey reasonbeingtheubiquitousproliferationoftechnologyinmanypartsofourcultureand dailylives.thisproliferationoftechnologyhasresultedinaninformationagethathas allowedpeopletoconnectwithothersandhaveexperiencesthatwerepreviously consideredunfeasibleorimpossible.institutionsofhigherlearningarefactoringinthis newworldintotheirownlearningenvironmentsanddailyoperationstoensurethat studentsarepreparedtoentertheworkforcetocontributetosocietyandmakethe worldabetterplace. ThevisionforInformationTechnologyatAngeloStateUniversityisanenvironmentthat integratestechnologyintothefabricoftheinstitutionandprovidesalloftheuniversity constituentswiththeinformation,tools,andservicestheyneed,whenandwherethey needthem,toaccomplishtheirgoals. Theinformationageismotivatinginstitutionstoprovidestudents,faculty,andstaff accesstovastamountsofnetworkedinformationwithintegrated,meaningfulviewsto helpmakebetterdecisionsandfacilitatetheeverchangingenvironment.atangelo StateUniversity,theimportanceoftechnologyinthelearningenvironmentand businessoperationscontinuestogrow,butmustbemanagedtoensurethatthechoices madearereflectiveofangelostateuniversity smission,priorities,andlongtermgoals. ASUInformationTechnologyStrategicPlan 5

6 MISSIONANDGUIDINGPRINCIPLES ThemissionoftheInformationTechnologyTeamistoprovidereliable,secure,useful andeasilyaccessibleinformationresourcesandrelatedservicesthatempowerour students,facultyandstaffbyfocusingoncustomerneedsandinnovative,coordinated andcost effectiveservicedelivery. Tosupportthismission,theInformationTechnologyTeamutilizesthefollowingsetof guidingprinciplesinservicedelivery,decision making,andstrategic/tacticalplans. Theseguidingprinciplesactasacompasstotheteamintheoverallapproachfor deliveringservicesand bestvalue totheinstitution. CustomerFocused Focusoncustomerserviceaboveallotherpriorities.Utilize customerfeedbacktodevelopstrategicdirectionbasedinpartupondesirednew servicesandfeedbackonimprovingexistingservices. Accessible/Reliable Requirereliabilityandaccessibilityfromcampusinformation technologysystemsandservices.thesevaluesrelyuponeachother;youcannot jeopardizereliabilityforaccessibilityandviceversa. Innovation Promotenewandimprovedwaystosolvetechnologyproblems withoutsacrificingotherguidingprinciples.thinkbeyondperceivedconstraints. Value Implementnewinformationservicesthatrepresentvaluetoourcustomers ascomparedwithotherpeerinstitutions.valuerequirescontainingcostswhile optimizingusefulness. ContinuousImprovement Incorporatemetricstomeasureperformanceandverify effectivenessofinformationtechnology.utilizemetricsalongwithcustomer feedback,directorthroughsurveys,toidentifytrainingand/orresource deficiencies.incorporatethefeedbackintotheangelostateuniversityinstitutional Effectivenessprocess. ASUInformationTechnologyStrategicPlan 6

7 GOALS,OBJECTIVES,ANDSTRATEGIES GOALS ThefollowingInformationTechnologyGoalsalignandsupporttheAngeloState UniversityStrategicPlan,theAcademicMasterPlan,CampusCentennialMasterPlan, thetexastechuniversitysystemlevelplansandinitiatives,aswellasstatelevelplans definedbythedepartmentofinformationresources. GOAL1:(INTEGRATION&ACCESS) InformationTechnologywillplananddeliverintegratedinformation servicestoenablecustomerstoaccesstheinformationtheyneed,whenand wheretheyneedit. GOAL2:(SERVICEDELIVERY) InformationTechnologywillmeetorexceedcustomerrequirementsfor technologyservicedelivery. GOAL3:(IMPROVE&STREAMLINE) InformationTechnologywillleverageexisting,emerging,andinnovative technologiestoenhance,improve,andstreamlinebusinessprocesses. GOAL4:(PRIVACY&SECURITY) InformationTechnologywillensuretheprivacy,integrity,reliabilityand appropriateuseofinformationresources. ASUInformationTechnologyStrategicPlan 7

8 OVERVIEWOFOBJECTIVESANDSTRATEGIES Thefollowingsectiondescribestheobjectivesandintroducesthestrategiestosupport AngeloStateUniversity svision,missionandgoals. Thetablebelowsummarizestheobjectivesandstrategiesandhowtheymap toeachoftheinformationtechnologystrategicgoalswhichareshownat right.eachoftheinformationtechnologystrategicgoalsmustsupportthe UniversityStrategicPlanningprocessesvision,missionandgoals,the AcademicMasterPlanandTTUSSystem levelplanninginitiatives. Goal1:Integration&Access Goal2:ServiceDelivery Goal3:Improve&Streamline Goal4:Privacy&Security Objectives Strategies Goals 1.Providesimple,universal accesstoinformationand servicesforallfaculty,staff, andstudents. 1.1IntegratetheUniversity sreporting toolintoramport. 1.2Providesoftwareandstorageresources throughwebinterfaces. 1.3Planandimplementmoreselfservice typeapplications. 1.4Developastrategyforthesupportof themobilecomputingenvironment. 1.5Developastrategyforthedeliveryof servicestomobilecomputingdevices. 2.ImplementVoIP technologytoimprovethe deliveryofvoice 2.1 Developaplanforthesecure expansionofvoipcampus wide. communicationsandreplace 2.2 Developafundingplanforthe ASUInformationTechnologyStrategicPlan 8

9 Thetablebelowsummarizestheobjectivesandstrategiesandhowtheymap toeachoftheinformationtechnologystrategicgoalswhichareshownat right.eachoftheinformationtechnologystrategicgoalsmustsupportthe UniversityStrategicPlanningprocessesvision,missionandgoals,the AcademicMasterPlanandTTUSSystem levelplanninginitiatives. Goal1:Integration&Access Goal2:ServiceDelivery Goal3:Improve&Streamline Goal4:Privacy&Security Objectives Strategies Goals theagingphonesystem. maintenanceofvoiponcampus. 3.Researchandprovidemore advancedwebtoolsforthe universitytoenhancethe University swebpresenceina waythatwillreachandattract morepotentialstudentsand meetourcommunity s changingneeds. 3.1Implementawebcontentmanagement system. 3.2Developplantoprovideaccesstoblogs, wikisandothersocialresources. 3.3Enhancethesearchengineofthe University swebpresence. 4.Improvetheonline 4.1Completetheimplementationofthe communicationsabilityfor communications&calendaringsuite individualsandgroups (Exchange). associatedwiththeuniversity. 4.2Implementsolutionsforonlinecomm. withuniversityconstituents. 4.3Enhanceprocessesforcommunication betweentheuniversityandthestudents. 5.Partnerwithacademicand servicedepartmentsto 5.1Expandtheresourcesandservicesto supportthelearningenvironment. ASUInformationTechnologyStrategicPlan 9

10 Thetablebelowsummarizestheobjectivesandstrategiesandhowtheymap toeachoftheinformationtechnologystrategicgoalswhichareshownat right.eachoftheinformationtechnologystrategicgoalsmustsupportthe UniversityStrategicPlanningprocessesvision,missionandgoals,the AcademicMasterPlanandTTUSSystem levelplanninginitiatives. Goal1:Integration&Access Goal2:ServiceDelivery Goal3:Improve&Streamline Goal4:Privacy&Security Objectives Strategies Goals provideinstructional technologyservicesthat enchancetheteachingand learningenvironment. 5.2Evaluaterequirementsfor enchancementstotheblackboardsystem. 5.3Developastrategytosupportandfund therefreshofclassroomtechnology. 5.4Implementinteractivetechnologyto enchanceteachingandlearning. 5.5Providetrainingforfaculty,staff,and studentsontechnologyresources. 6.Expandandenhance technologysupporttoolsto meetcustomer scurrent needsandexpectations. 6.1Researchandimplementaplanto supportstudentownedcomputers. 6.2Developaplantoimprovecustomer supportefficiencythroughonlinetools. 6.3Identifymethodsandtoolstoresolve customer sissuesmorequickly. 6.4Researchandimplementasolutionfor capturingimportantcampusevents. ASUInformationTechnologyStrategicPlan 10

11 Thetablebelowsummarizestheobjectivesandstrategiesandhowtheymap toeachoftheinformationtechnologystrategicgoalswhichareshownat right.eachoftheinformationtechnologystrategicgoalsmustsupportthe UniversityStrategicPlanningprocessesvision,missionandgoals,the AcademicMasterPlanandTTUSSystem levelplanninginitiatives. Goal1:Integration&Access Goal2:ServiceDelivery Goal3:Improve&Streamline Goal4:Privacy&Security Objectives Strategies Goals 6.5Researchandimplementatechnology toolforweb enabledmeetings. 7.Obtainfeedbackfromusers onsatisfactionlevelsand desirednewservicesand implementchanges accordingly. 7.1Provideopportunitiesforfeedbackon satisfactionwithtechnologyserviecs. 7.2Conductannualstudentsurveytooffer feedbackontechnologyservices. 7.3Evaluatefeedbackprovidedbysurveys andmakenecessarychanges. 7.4Developmetricsandkeyperformance indicatorsfortechnologyservicesdelivery. 8.Maintaincurrent technologyhardware, softwareandnetwork infrastructure. 8.1Secureandprioritizefundingtoensure atechnologyrefreshplan. 8.2Implementsolutionstoimprove efficienciesinthetechnologyinfrastructure. 9.Evaluatebusiness processesandidentify 9.1Identifyprocessesthatneedtechnology resourcestomaximizeefficiencies. ASUInformationTechnologyStrategicPlan 11

12 Thetablebelowsummarizestheobjectivesandstrategiesandhowtheymap toeachoftheinformationtechnologystrategicgoalswhichareshownat right.eachoftheinformationtechnologystrategicgoalsmustsupportthe UniversityStrategicPlanningprocessesvision,missionandgoals,the AcademicMasterPlanandTTUSSystem levelplanninginitiatives. Goal1:Integration&Access Goal2:ServiceDelivery Goal3:Improve&Streamline Goal4:Privacy&Security Objectives Strategies Goals efficienciesthatcouldbe gainedbyleveragingtheuse ofexistingoremerging technologies. 9.2Analyzekeybusinessprocessesand leveragenewtechnologiestostreamline thoseprocesses. 10.Implementacampus wide planning,selection,and trackingmethodologyfor technologyinitiativesand managingtheproject portfolio. 10.1Developamethodicalapproachtofor standardsindefiningprojects. 10.2Implementprojectandmanagement tooltoprovideautomatedmechanismfor dashboards. 10.3Developmethodicalapproachutilizing standardsforthedirprojects. 11.Leveragepartnership relationshipstoidentify emergingandmainstream technologies. 11.1Participateandprovideleadership withpeerinstitutions. 11.2Participatewithstatelevelinitiatives toimproveefficiencies. 12.Evaluateandmaintainthe existingsecurityprogramand 12.1Completeanannualanalysisof informationresourcepolicies/procedures. ASUInformationTechnologyStrategicPlan 12

13 Thetablebelowsummarizestheobjectivesandstrategiesandhowtheymap toeachoftheinformationtechnologystrategicgoalswhichareshownat right.eachoftheinformationtechnologystrategicgoalsmustsupportthe UniversityStrategicPlanningprocessesvision,missionandgoals,the AcademicMasterPlanandTTUSSystem levelplanninginitiatives. Goal1:Integration&Access Goal2:ServiceDelivery Goal3:Improve&Streamline Goal4:Privacy&Security Objectives Strategies Goals servicestoalignwithbest practicesornew/pending legislation. 12.2Engageanexternalentitytoperform anannualvulnerabilitytest. 12.3Implementautomatedrisk managementsystemstotrack/document risks. 13.Evaluateandimplement securitytechnologiesto ensuretheprivacyand integrityofinformation resources. 13.1Evaluateandimplementadditional securitygatewaytechnology. 13.2Evaluatedesktopsecuritytoolsto developadditionalsecuritylayers. 13.3Evaluatetoolsfordatagatheringfor securityincidents. 13.4Implementanencryptionstrategyand toolstoensuresecuretransferof information. 14. Evaluateand implementtechnologiesthat 14.1Implementgeneratorpowerandfire suppressioninasudatacenter. ASUInformationTechnologyStrategicPlan 13

14 Thetablebelowsummarizestheobjectivesandstrategiesandhowtheymap toeachoftheinformationtechnologystrategicgoalswhichareshownat right.eachoftheinformationtechnologystrategicgoalsmustsupportthe UniversityStrategicPlanningprocessesvision,missionandgoals,the AcademicMasterPlanandTTUSSystem levelplanninginitiatives. Goal1:Integration&Access Goal2:ServiceDelivery Goal3:Improve&Streamline Goal4:Privacy&Security Objectives Strategies Goals ensureavailabilityof informationresources. 14.2Evaluateandimplementaredundant technologyinfrastructureandequipment. 15.Enhancesecurity awarenessprogramforthe 15.1Enhanceexistingsecuritywebsite. campus. 15.2Enhancesecurityawarenesssessions. ASUInformationTechnologyStrategicPlan 14

15 DETAILSOFOBJECTIVESANDSTRATEGIES Thefollowingsectionisadetaileddescriptionoftheobjectivesandstrategiesthat wereoutlinedinthetableabove.eachoftheobjectivesbelowsupportsoneormore institutional,system level,andstate levelgoalsthatareoutlinedintheirrespective planningdocuments. OBJECTIVE1 Providesimple,universalaccesstoinformationandservicesforallfaculty,staff,and students. STRATEGY1.1 Provideaccesstoinformationintheuniversity sdatawarehousethrough automatedreportsand dashboards inramport.providethefunctionalareas accesstothedatawarehousetocreatereportsusingtheuniversity sreporting tool. STRATEGY1.2 Provideaccesstospecialized/limitedavailabilitysoftwareandaccesstonetwork storageareasfromramportorotherwebinterfaces. STRATEGY1.3 Planandimplementmoreselfservicetypeapplicationstoimproveefficiencies anddeliverbetterservicestostudents,faculty,andstaff. STRATEGY1.4 Developastrategyforthesupportofmobilecomputingdevices.Ensurethatthe technologyinfrastructureaccommodatesapplicationsandservicesforthemobile computingenvironment. ASUInformationTechnologyStrategicPlan 15

16 STRATEGY1.5 Developastrategytodeliverappropriateuniversityinformation,applications andservicestomobilecomputingdevices. ThisobjectiveisfocusedonmakingRamPorttheunifiedapproachforelectronic communicationandaccesstoweb basedtechnologyrelatedservicesforasu customers.ramportisthemechanismfortyingavarietyofsystemstogethertoallow ourcustomerstoaccesstheinformationtheyneedwhentheyneedit.thisobjective andstrategyalsoemphasizestheimportancemobilecomputingdevicessuchassmart phonesandthedevelopmentofsupportservicesforthesedevices. OBJECTIVE2 ImplementVoiceoverIP(VoIP)technologytoimprovethedeliveryofvoice communicationsoncampusandreplacetheagingphonesystem.thiswillintegratethe dataandvoicenetworks. STRATEGY2.1 DevelopaplanforexpandingtheimplementationofVoIPcampus wideto replacetheexistingphonesystemwhichisrapidlyapproachingendoflife.this planalsomustaddresssecurity relatedissuestoensuretheintegrityand availabilityofthevoiceservices. STRATEGY2.2 DevelopafundingplanfortheimplementationandsupportofVoIPtechnologies oncampus.thisfundingplanshouldincludethefundingnecessaryfor replacementofvoicecommunicationsequipmentasequipmentbecomes obsolete. VoiceoverIPisthenextgenerationfordeliveringtelephoneservicetotheASUcampus environment.thistechnologyconsolidatesvoiceontotheexistingdatanetworkand ASUInformationTechnologyStrategicPlan 16

17 givesthecampusmoreflexibilityandscalabilityforutilizingon campusphoneservices. VoiceoverIPhasbecomeacommonpracticeamongpeerinstitutionsacrossthestate. OBJECTIVE3 Researchandprovidemoreadvancedwebtoolsfortheuniversitytoenhancethe University swebpresenceinawaythatwillreachandattractmorepotentialstudents andmeetourcommunity schangingneeds. STRATEGY3.1 Implementawebcontentmanagementsystemtoprovidemoreefficientaccess forcontentproviderstomaintaincurrentinformationandup to theminute resourcesthatourviewersdemand. STRATEGY3.2 Developandimplementaplantoprovideaccesstointeractivewebresources suchasblogs,wikis,itunesandothersocialnetworkingresources.ensurethat theseresourcesareimplementedinacampus widecoordinatedmanner. STRATEGY3.3 Enhancethesearchengineoptimizationtoincreasethevisibilityofthe University swebpresence. Moreandmoreemphasisisbeingplacedontheroleoftheexternalwebsitefor recruitmentandmarketingoftheuniversity.inaddition,theinternalportal environmentcalledramportisgrowinginpopularityonadailybasisforavarietyof reasons.expectationsofservicesthroughtheexternalwebsiteandtheportalcontinue togrow,requiringdynamicmethodsforcollaborationandinteractivitywhichwill improvetheoverallexperiencefortheasucommunity.withmoreemphasisonthese services,webtoolsareneededtomakethispossibleandmaketheenvironmenteasyto managebytheindividualdepartments. ASUInformationTechnologyStrategicPlan 17

18 OBJECTIVE4 Improvetheonlinecommunicationsabilityforindividualsandgroupsassociatedwith theuniversity. STRATEGY4.1 Completetheimplementationofthecommunications,calendaringand collaborationsuite(exchange).investigatefeaturesthatprovideintegration withpersonalcommunicationsdevices. STRATEGY4.2 Determinetheneedsandimplementsolutionsforonlinecommunicationswith Universityalumni,prospectivestudents,admittedstudents,first yearstudents, andotheruniversityconstituents. STRATEGY4.3 Determineandimplementprocessesandtechnologysolutionstoenhance communicationofuniversityoffices/faculty/staffwithstudents. OBJECTIVE5 Partnerwithacademicandservicedepartmentstoprovideinstructionaltechnology servicesthatenhancetheteachingandlearningenvironment. STRATEGY5.1 Expandthetechnologyresourcesandservicesneededtosupportthelearning environment.inpartnershipwiththecenterforinnovationinteachingand Research,identifytechnologyresourcesthatenhancetheteachingandlearning experience. ASUInformationTechnologyStrategicPlan 18

19 STRATEGY5.2 Evaluatetherequirementsforenhancementstothecurrentcoursemanagement system(blackboard).researchandrecommendtechnologytoolsthatintegrate withthecoursemanagementsystemandprovidefunctionalityrequestedbythe academiccommunity. STRATEGY5.3 Developastrategytosupportclassroomtechnologythatincludesafundingplan torefreshexistingclassroomtechnology. STRATEGY5.4 Researchandimplementinteractivetechnologythatenhancestheteachingand learningenvironmentincludinginnovativetechnologiestodelivercourse materials. STRATEGY5.5 Continuetoprovidetrainingforfaculty,staffandstudentsregardingtechnology resources.implementafeedbackmechanismtoensurethetrainingofferedis whatthecampuscommunitydesires. OBJECTIVE6 Expandandenhancetechnologysupporttoolstomeetcustomer scurrentneedsand expectations. STRATEGY6.1 Research,developandimplementaplantoprovidesupportforstudentowned personalcomputersandmobiledevices. ASUInformationTechnologyStrategicPlan 19

20 STRATEGY6.2 Researchanddevelopaplantoprovidemoreefficientcustomersupportthrough computertelephonyintegration,customerrelationshipmanagement technology,ane mailmanagementsystemand/oraqualitymonitoringsystem. STRATEGY6.3 Identifymethodsandtoolstoresolvecustomer sissuesmorequicklyand increasefirstcallresolutionbyresearchinginteractiveremotewebsupport, chatting,interactiveknowledgebases,andsoftwareassetmanagementtools. STRATEGY6.4 Researchandimplementatechnologysolutionforcapturingimportantcampus presentationsandeventsforvideoandwebbroadcasting. STRATEGY6.5 Researchandimplementatechnologytoolthatfacilitatesweb enabledmeetings ortrainings. OBJECTIVE7 Obtainfeedbackfromusersonsatisfactionlevelsanddesirednewservicesand implementchangesaccordingly. STRATEGY7.1 Provideopportunitiesforfaculty,staffandadministratorstoprovidefeedback regardingsatisfactionwiththequalityofexistingtechnologyservicesand suggestnewly desiredtechnologyservices. ASUInformationTechnologyStrategicPlan 20

21 STRATEGY7.2 Conductanannualstudentsatisfactionsurveytoofferfeedbackontechnology servicesprovidedtothestudentsandrankingsonpotentialtechnologyservices. STRATEGY7.3 Evaluatefeedbackprovidedbythetechnologyservicessurveysandmake necessarychangestooperationstoensurecontinuousimprovement.determine thefeasibilityofimplementingthetechnologyservicesthatweredesignatedas highlydesirablebasedonfeedbackprovidedinthesurveyprocess. STRATEGY7.4 Developmetricsandkeyperformanceindicatorsregardingtechnologyservices delivery.implementeffectivewaystocommunicatethesemetricsandkey performanceindicatorswiththecampuscommunity. OBJECTIVE8 Maintaincurrenttechnologyhardware,softwareandnetworkinfrastructurein universityfacilities.investigatetechnologysolutionsthatcouldimproveefficienciesin thetechnologyinfrastructure. STRATEGY8.1 Secureandprioritizefundingtoensurethetechnologyinfrastructureis refreshedinatimelymanner. STRATEGY8.2 Researchandimplementtechnologysolutionsthatprovideefficiencieswithin thetechnologyinfrastructure. ASUInformationTechnologyStrategicPlan 21

22 OBJECTIVE9 Evaluatebusinessprocessesandidentifyefficienciesthatcouldbegainedbyleveraging theuseofexistingoremergingtechnologies. STRATEGY9.1 Identifyprocessesthatneedtechnologyresourcestomaximizeefficiencies. Providetechnicalsolutionstoallowtheadministrativeofficestocompletethese tasks. STRATEGY9.2 UtilizingBusinessProcessAnalysis,selectkeybusinessprocessesinthe administrativeandacademicareastoleveragenewtechnologiestostreamline andimprovethesepractices. OBJECTIVE10 Implementacampus wideplanning,selection,andtrackingmethodologyfor implementingtechnologyinitiativesandmanagingtheprojectportfolio. STRATEGY10.1 Developamethodicalapproachutilizingnationalstandardsfordefiningproject initiation,selection,andprioritizationtoaligntechnologyinitiativeswithasu priorities.thisapproachwillencompassthestandardizedplanningand implementationoftechnologyrelatedprojectsacrosstheasucampus. STRATEGY10.2 Implementprojectandportfoliomanagementtooltoprovideanautomated mechanismfordashboards(selectionandprioritization,projecthealth), communication,tasktracking,resourcemanagementandmetrics. ASUInformationTechnologyStrategicPlan 22

23 STRATEGY10.3 DevelopamethodicalapproachutilizingnationalstandardsandtheDIRProject DeliveryFrameworkforplanningandtrackingtechnologyinitiativestoensure theachievementofthegoalsandobjectiveswithintheplannedtimeframe, scopeandbudget.alignportfolio/projectmanagementapproachwiththatof thetexastechuniversitysystem. Thedemandfromcampusfornewtypesoftechnologycontinuestogrowatan unprecedentedratesuchthataformalprocessforselectingandprioritizinginitiatives hasbecomecriticaltothestrategicplanningprocess.thechallengewefaceisdeciding whichtechnologyinitiativesprovidethe bestvalue andalignwiththeinstitutional prioritieswhentherearelimitedfinancialandpeopleresources.theprojectoffice,in conjunctionwiththesteeringcommittee,defineanoverallmethodologyandhelp establishtechnologyprioritiestoensurethatappropriatetechnologyinitiativesare selectedwhilealigningfinancialandpeopleresourcesforimplementationandon going support. OBJECTIVE11 Leverageanddeveloppartnershiprelationshipstoidentifyemergingandmainstream technologiesaswellasimproveoverallefficiencieswithbulkpurchasesandprocesses. STRATEGY11.1 Participateandprovideleadershipwithpeerinstitutionswithinthesystemand beyondtoshareinformationaswellasidentifyandimplementopportunitiesfor improvingefficiencies. STRATEGY11.2 ParticipatewithstatelevelinitiativessponsoredbytheDepartmentof InformationResourcestoimproveefficienciesandleverageresourceslikethe TexasStateDataCenter. ASUInformationTechnologyStrategicPlan 23

24 OBJECTIVE12 Evaluateandmaintaintheexistingsecurityprogramandservicestoalignwithbest practicesornew/pendinglegislation. STRATEGY12.1 Completeanannualdetailedanalysisofappropriateinformationresource policiesandprocedurestoalignwithbestpracticepolicesatthenational (NationalInstituteofStandardsandTechnology),state(Departmentof InformationResources)andsystemlevel(TexasTechUniversitySystem). IncorporateanychangesintotheUniversity sexistingpoliciesandprocedures. STRATEGY12.2 Engageanexternalentitytoperformanannualvulnerabilitytestonboththe externalandinternalnetwork. STRATEGY12.3 Implementanautomatedriskmanagementsystemtotrackanddocumentrisks. Utilizeriskanalysistocommunicatethreatstoexecutivesenablingthemtomake informeddecisionsconcerningsecurity. OBJECTIVE13 Evaluateandimplementsecuritytechnologiestoensuretheprivacyandintegrityof informationresources. STRATEGY13.1 Evaluateadditionalsecuritygatewaytechnologyandiffundingpermits, implementthesetechnologiestofurtherprotectthecampusenvironment. ASUInformationTechnologyStrategicPlan 24

25 STRATEGY13.2 Evaluatedesktopsecuritytoolssuchasdesktopfirewallsandintrusiondetection systemstodevelopadditionalsecuritylayerscurrentlyavailableatthenetwork leveltotheinternalnetworkatthedesktoplevel. STRATEGY13.3 Evaluateforensicstools,logconsolidationandmanagementsystemsand configurationauditorstoassistindatagatheringforsecurityincidents. STRATEGY13.4 Implementanencryptionstrategyandtoolstoensurethesecurityandprivacyof personalinformationoffaculty,staffandstudentsstoredortransmittedby technologyresources. OBJECTIVE14 Evaluateandimplementtechnologiesthatensuretheavailabilityofinformation resources. STRATEGY14.1 ImplementfiresuppressionandothersecurityenhancementsintheASUdata centerhousedintherassmanbuildingtosustainreliabletechnologyservicesin theeventofadisruptiveevent. STRATEGY14.2 Evaluateandimplementaredundanttechnologyinfrastructureandequipment forhighavailabilityandcriticalservices. ASUInformationTechnologyStrategicPlan 25

26 OBJECTIVE15 Enhancethesecurityawarenessprogramforthecampuscommunity.Provideformal andinformalopportunitiesforsecurityawareness. STRATEGY15.1 Enhancetheexistingsecuritywebsiteinformationtoexplainpotentialsecurity threatsandbestpracticestopreventbreachesofsecurity. STRATEGY15.2 Enhancesecurityawarenessprovidedtothecampuscommunitytoreinforce bestpracticestoprotectagainstsecuritythreats. Insummary,theInformationTechnologyTeamwillcontinuetoprovidereliable,secure, easilyaccessibleinformationservicestoitsstudents,facultyandstaff.thisplanis designedtogrowandevolveasasucontinueswithitsplanningprocess.the InformationTechnologyStrategicplansupportstheinstitution soverallstrategic planningprocess,visionandmissionaswellastheacademicmasterplan,facilities MasterPlanandotheruniversityandsystemplanningdocuments. ASUInformationTechnologyStrategicPlan 26