MonitorIT Overview July 2012

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2 Contents Product Overview.3 I. End-to-End Performance Monitoring and Reporting II. Virtual Environment Monitoring III. Virtual Desktop Infrastructure Monitoring IV. Application Monitoring V. Physical Server Monitoring VI. Network Monitoring Pricing 15 2

3 Product Overview I. End-to-End Performance Monitoring and Reporting II. Virtual Environment Monitoring III. Virtual Desktop Infrastructure Monitoring IV. Application Monitoring V. Physical Server Monitoring VI. Network Monitoring Introduction IT environments are increasingly complex and, therefore, finding one product to monitor the entire physical and virtual environment is challenging. There is no single product that can accomplish this out of the box. MonitorIT has been designed to come close to being a complete solution upon installation with customization that is easy--no command line or programming-- and flexible such that the technology will work well with other solutions by either collecting data from multiple monitoring solutions, or sending information to other enterprise management systems or portals. Finally, MonitorIT works with virtually every ticketing system. Key Product Features Easy to Use 24/7 Real-Time Monitoring Multiple Hypervisors/One Solution Automated Remediation Alerting and Troubleshooting Performance Analysis Physical and Virtual Environment Management Reporting Dashboards with Easy Drill Down Affordable 3

4 I. End-to-End Performance Monitoring and Reporting MonitorIT is a comprehensive monitoring solution providing end-to-end visibility into your entire physical and virtual infrastructure. MonitorIT exploits the GAP that exists between high-cost enterprise solutions and inexpensive utilities by offering a comprehensive set of features that allow the user to monitor virtual servers, physical servers, VDI, network devices, desktops, databases and applications from a single view at a cost just above freeware. No programming necessary to customize monitoring rules. Monitoring out of the box for the entire infrastructure. 4

5 II. Virtual Environment Monitoring Goliath Technologies offers an approach to monitoring virtual environments that is different from any other solution in the marketplace. Our combination of Agent-Based and Agentless technology eliminates false positives and blind spots, providing complete visibility from the host all the way down to the application level. Shown below are the three different options customers have to monitor a VMware or Citrix XenServer environment. Agentless Monitoring using our API integration to the hypervisor, collecting information on the host, VMs, and Storage Agent-Based Monitoring using our lightweight, low-resource Intelligent Agents to monitor application level detail. Our Intelligent Agents also provide the ability to take action and automatically remediate when performance degradation occurs. Both Agentless and Agent Based for complete visibility. While we do offer agentless monitoring of virtual machines, we believe this method alone creates risk due to the inherent limitation of the hypervisors themselves. Simply, hypervisors only capture limited metrics. While this approach gives you a good, high-level view from the host perspective, it doesn t show the details of what s happening at the guest level. For example, the four VMs below are being agentlessly monitored using the hypervisor API s. They seem to be operating okay, with plenty of resources in terms of Memory, CPU, and Disk. 5

6 However, when Intelligent Agents are deployed, the administrator has increased visibility to see that applications running on the guests are actually down. If agents had been deployed, the system administrator would have been able to detect this and even automate fix actions so that an actual failure might have been prevented. So, we hear from our users that, with MonitorIT, you are eliminating any false positives or blind spots by deploying our agentless solution along with our Intelligent Agents. 6

7 The Intelligent Agent provides the following benefits when monitoring applications on virtual machines: Leverage MIT Intelligent Agent to capture additional application level data. Troubleshoot and auto-resolve the application issue by restarting the processes and services. Automatically sense changes to windows platforms or applications and collect all performance counter data for trending, setting thresholds and alerting. Automatically monitor and alert for application resource starvation to meet your SLAs. Flexible and extendable monitoring of any application that has a process or generates log files. Remote Site Monitoring Without Deploying a Physical Server or Proxy Any Intelligent Agent can be deployed on a Virtual Server and is equipped with Master Agent capabilities. The Master Agent is a subset of functionality that allows any single agent deployed at a remote site to be tasked with capturing SNMP Traps and Syslog messages from any such enabled device in your environment as well as the hypervisors. If an alerting condition is triggered, the master agent will then send alerts to the MonitorIT server. This is incredibly helpful as it provides a facility to deploy an agent at a remote site behind a firewall to monitor network devices, physical servers or hosts while negating the requirement to deploy a monitoring server to each location. 7

8 III. Virtual Desktop Infrastructure Monitoring Managing VDI and Application Delivery presents new challenges to administrators due to the complexity of the solution. Unlike other products, VDI and Application Delivery solutions such as Citrix XenDesktop, Citrix XenApp and VMware View simultaneously impact your virtual infrastructure, network, storage and supporting infrastructure. As a result, administrators face challenges in: determining the root cause of problems that impact the experience of users quickly remediating to ensure the users are able to return to productivity providing objective evidence as to what may have caused the problem automating fix actions based on predetermined thresholds Because VDI solutions run on resources that are often managed by different departments with different tools, it can be extremely challenging to objectively analyze performance, which is often best accomplished from a single unified dashboard. XenDesktop In a XenDesktop deployment, MonitorIT has the ability to monitor critical XenDesktop components as well as the surrounding infrastructure, shown below. Because of MonitorIT s integration into specific components and flexibility in monitoring the surrounding infrastructure, we can capture the following information from the various components in a VDI deployment. 8

9 XenApp - Co-existence with EdgeSight In a XenApp deployment, MonitorIT has the ability to monitor critical XenApp components including a coexistence with EdgeSight to capture critical end user experience data. In addition, we also monitor the surrounding infrastructure, shown below. As with XenDesktop, with MonitorIT s integration into specific components and flexibility in monitoring the surrounding infrastructure, we can capture the following information from the various components in a XenApp deployment. 9

10 MonitorIT s approach to monitoring XenDesktop and XenApp Environments is to provide the administrator visibility into and control over all the infrastructure elements that contribute to the effective delivery of applications to the end user. 10

11 IV. Application Monitoring MonitorIT offers out-of-the-box support for any application, no programming necessary. MonitorIT CAN MONITOR ANY CUSTOM OR 3 RD PARTY APPLICATION by creating custom monitoring rules without the need of command line or programming knowledge. MonitorIT has the ability to monitor each functional component of ANY APPLICATION such as processes, supporting services, config files, registry entries, application log events, and more. Below are some of the key applications that customers monitor using MonitorIT: Web Services Apache HTTP Apache Tomcat Oracle WebLogic Microsoft IIS Lighttpd OS Services Process Monitoring Windows Event Log Windows Performance Counters Windows Services Windows Print Services Windows Server Update Services Database Microsoft SQL Server PostgreSQL IBM DB2 SAP Sybase MySQL Oracle Informix Middleware/Portal IBM WebSphere Microsoft SharePoint Oracle Fusion IBM WebSphere Message Broker Microsoft Biztalk Server Oracle WebLogic Server 11

12 IBM WebSphere MQ SAP NetWeaver TIBCO ERP SAP Lawson/Infor Oracle PeopleSoft Oracle ebusiness Suite Oracle Siebel CRM Microsoft Microsoft Active Directory Microsoft Group Policy Objects Microsoft Exchange Server Microsoft Commerce Server Microsoft SQL Server Microsoft Outlook Web Access Microsoft Office Live Meeting Server Microsoft Office Communications Server Microsoft Dynamics Microsoft SharePoint Microsoft Great Plains Microsoft BizTalk Server Microsoft IIS Microsoft App-V Microsoft Forefront Microsoft Lync Server and Communication Servers Microsoft Office Microsoft Office Live Communications Meeting Server Server Microsoft Exchange BlackBerry Enterprise Microsoft Outlook Web Access BlackBerry Delivery Confirmation Microsoft Exchange Server Server Server VMware Zimbra IMAP4 Round Trip Lotus Domino Servers Sendmail IBM Lotus Notes MAPI Round Trip POP3 Round Trip VoIP Call Managers Cisco VoIP Unified Communication Avaya Aura Siemens Voice Solutions Cisco CallManager Aastra Technologies VDI & Application Delivery Citrix XenDesktop VMware View Microsoft App-V AppZero Citrix XenApp VMware ThinApp Novell ZENworks Symantec Workspaces Backup Symantec Backup Exec IBM Tivoli Storage Manager (TSM) CA Technologies ARCserve Commvault Simpana Dell AppAssure NetVault Backup Acronis Backup & Recovery Security MacAfee Total Protection Microsoft Forefront Check Point Protection Suite Symantec Endpoint Protection Trend Micro OfficeScan Sophos UTM Financial Microsoft Great Plains Sage Peachtree Xactly Incent Intuit Quickbooks Sage (MAS) SAP Business One 12

13 V. Physical Server Monitoring While the industry continues to move toward virtualization, our position at Goliath is to provide solutions that offer the flexibility of being deployed in hybrid physical and virtual environments. MonitorIT s Intelligent Agent can be deployed on any Windows, Linux, or UNIX physical or virtual server, and provides deep monitoring capabilities to enable administrators to clearly track actions taking place in their environment. MonitorIT supports all versions of Windows, as well as all major distributions of Linux and UNIX. VI. Network Monitoring MonitorIT provides proactive monitoring for all network and infrastructure devices such as switches, routers, and firewalls. MonitorIT enables network engineers to monitor device status and connectivity, bandwidth, latency and more, to enable them to troubleshoot problems as they arise. We license our network monitoring PER DEVICE, not per port or per element. At $75 per device, you can monitor a 24-port switch or a 128-port switch for the same cost as there s no escalation in price or up charge for the number of elements you want to monitor on any given device. 13

14 14

15 MonitorIT Pricing *See License Explanation *License Explanation: Agentless Collectors: $75 per device (NOT PER PORT OR ELEMENT) Network devices ( routers, switches, firewalls), Datacenter components ( battery backups, temp monitors, etc) Storage devices. Syslog management and archiving. Hypervisor Integration for VMware and Citrix: $250 per host (NOT PER SOCKET) Citrix XenServer and VMware ESX/ESXi/vSphere agentless monitoring of the hosts, VMs, and storage Intelligent Agents Priced differently depending on the intended use, but each agent offers the following functionality: Server Performance Metrics Application and Database Metrics Event Log and Syslog Management Proactive Remediation Master Agent Functionality 15

16 Physical Servers or VMs (without hypervisor license purchase) - $100 each Virtual Machines with hypervisor license purchase - $25 each Physical Workstations - $60 each Virtual Desktop Infrastructure (VDI): XenApp Server Agent $125 each Desktop Delivery Controller Agent $225 each Provisioning Server Agent $125 each 16

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