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1 A "Day in the Life" Exceptional Work Experience Joe Baxter IBM Collaboration Solutions Twitter: joebaxter

2 Collaboration at IBM & Future of Work K? Employees 80K Contractors 170 Countries 2K Locations 50% 80 Remote Workers Acquisitions Open Computing Symphony Matrix / Firefox Reporting

3 How do we use this collaboration? Unified Communication & Collaboration Windows Social Software Power of Web 2.0

4 Team Leader Eastern US

5 Notes Portal Sametime Social Team Leader Eastern US

6 Too Much Mail = Tetris Mail

7

8

9

10 Gartner on the future of Analyst Matt Cain's presentation on at Gartner's 2009 Portal and Collaboration conference

11 Gartner on the future of Analyst Matt Cain's presentation on at Gartner's 2009 Portal and Collaboration conference They got it in

12 Gartner Report Notes and Domino Next: A Glimpse Into IBM's Collaboration Future The Gartner Notes and Domino Next: A Glimpse Into IBM s Collaboration Future report focuses on the evolution of Notes and Domino and highlights the broader shift in the collaboration market toward a blending of traditional collaboration services with newer social constructs and business applications all accessible through mobiles, browsers and rich clients. This analysis is relevant to individuals tracking the evolution of the collaboration market, as well as IT leaders responsible for Notes or Domino infrastructures. Download reprints from Gartner at this link: They still get it in

13 Gartner recommends... IBM concurs Download reprints from Gartner at this link:

14 Principles of IBM Project Vulcan Principles for an Exceptional Work Experience Continuity Convergence Building on today's capabilities for a smooth path to tomorrow Unifying the experience to best meet user needs across access and delivery models Innovation Opportunity Applying analytics to increase situational awareness and empower people to work in new ways Making possible the next generation of solutions built on an open foundation

15

16 Full, Light & Ulta-light Sametime Awareness Sidebar Applications LiveText Widgets Preview on Side

17 Offline Support Multiple Time Zones Sametime Buddy List Ghosted Calendar Entry Calendar Overlay Drag & Drop

18 Work from home

19 Powerful ROI SUT for IBM Desk Phones SUT Mobile Phones

20

21

22 Global Manager

23 Role Based Exceptional Web Experience

24 Exceptional Web Experience Integrated with Social

25 Power of Social Networks and Web 2.0 Ready for the Enterprise Team Share Communities Activities Individual Share Wiki Files Person Profile 25 Blog Bookmarks Micro-blogging Forums

26 Collaboration Web 2.0 Principles

27 Taxonomy vs Folksonomy

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29 Trifecta of Value Company Employee Mgmt

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31 Power of Social Networks and Web 2.0 Innovation Pipeline IBM Research Team Share Communities Activities Individual Share Files Person Profile 31 Wiki Blog Bookmarks Micro-blogging

32 Outside Firewall IBM LotusLive IBM Sametime Gateway IBM Greenhouse IBM Developer Works

33 Collaborating Beyond The Firewall with IBM LotusLive

34

35 Smart Phone & Mobile Support IBM experienced strong customer upgrades to the Lotus/Domino Server 8.5x and subsequent growing adoption of the IBM Lotus Notes Traveler offering IBM garnered the highest growth in business mobile subscribers. IDC Worldwide Business Mobile Forecast & 2009 Vendor Shares, Aug, 2010 Windows 7 on 2011 roadmap

36 iphone Traveler Connections inotes xpages Mobile Portal Companion Snapp Files Custom IBM Apps LotusLive Meetings Native Sametime IBM Project Vulcan

37 Native Sametime iphone Client

38 ipad Traveler Companion inotes Snapps xpages Connections Sametime Symphony Viewer Mobile Portal LotusLive Meetings Sametime Meetings

39

40 BACKUP REFERENCE SLIDES

41 Elements of a next generation user experience Aggregated Activity Stream helping with information overload Moving from sending to sharing Embedded Experiences simplifying user actions Optimized Mobile Access

42 Notes/Domino Next highlights IBM CONFIDENTIAL First class web experience integrated with social and unified communications capabilities a single URL to all your collaboration tools Receive notifications and interact with shared content in place Easily post content to multiple systems Using XPages and OpenSocial, easily make Domino apps social

43 Sametime Next Highlights Web based audio/video with no client deployment needed Firewall traversal and intelligent bandwidth management Integration with additional room-based video and teleconference providers Open for third party plugins

44 Unified Communications and Collaboration An essential strategy in a world of increasing mobility Sametime is Unified Communication platform providing IM, Video (desktop & room integration), Rich Web Meetings, and Telephony Integration Provides rich and web clients, open and secure external gateway, open framework for third party integration

45 Mobile Primary access point for collaborative solutions Choice matters; there will be many winners The driving point for a web based architecture combined with native apps IBM experienced strong customer upgrades to the Lotus/Domino Server 8.5x and subsequent growing adoption of the IBM Lotus Notes Traveler offering IBM garnered the highest growth in business mobile subscribers. IDC IDC Worldwide Business Mobile Forecast & 2009 Vendor Shares, Aug, 2010 IBM Confidential IBM Confidential

46 Mobile solutions Apple ios Google Android Nokia Symbian Blackberry 46 Delivering exceptional mobile experiences for advanced collaboration on smartphone platforms MESSAGING UNIFIED COMMUNICATIONS SOCIAL Lotus Notes Traveler push messaging on ios, Android, Symbian, WinME Lotus Sametime Mobile instant messaging solution Lotus Connections Mobile complete social environment Coming soon: Blackberry Enterprise Server (from More native applications RIM) on Blackberry Mobile Meetings Unified telephony Lotus inotes Ultra-Light web messaging Lotus Quickr documents Coming soon: Integrated management across messaging, UC and social for login and security, shared features, configuration and deployment settings

47 Leading the industry with open standards for social business solutions Enabling the next generation of socially-enabled solutions on customers' existing investments and heterogeneous platforms Providing efficient mechanisms for analyzing social data and connecting to expertise Focus on open standards and loosely coupled web-centric architectures Industry-leading capabilities for social analytics, social search and social networking A commitment to drive and leverage open standards Maximize choice, flexibility, and ease of integration Drive enterprise innovation and leverage rapid innovation on the public web HTML5 ARIAcost of targetingsaml additional desktop and mobile Minimize incremental platforms Leverage dominant skillsets based around web technologies

48 XPages user interface technology for Domino Applications First class Web 2.0 user experience Easy to target to the desktop and smartphone platforms Easy to incorporate advanced unified communications and social capabilities Web Web browserbrowserbased based experience experience Domino server Domino Designer RAD tool integrated into Eclipse Mobile Mobile experiences experiences

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