Cloud Technology Platform Enables Leading HR and Payroll Services Provider To Meet Solution Objectives

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1 Greytip Online Cloud based HR & Payroll software Cloud Technology Platform Enables Leading 16 Snapshot Client Profile A global HR & Payroll outsourcing company. The company is in the business of delivering Payroll and HR services for almost a decade. As on 2013, they provide services in 20+ countries across the globe. The Services primarily include Payroll Outsourcing HR Transaction processing Expense management, Time management, Leave Processing Recruitment solution

2 The Scenario The company was looking to include a technology product in their kitty of services that would augment their existing services. This system was to make the processes more efficient and elaborate, simultaneously making access to data much easier. Key drivers required from the platform Standardized and uniform user experience across geographical locations Easy & Multi access to data Efficient Data Portability and systematic configuration As the clients of the company were located across geographic regions, it was important for the platform to be web based and easily accessible. Solution Greytip Online, the cloud based payroll and HR software which also includes a comprehensive employee portal was deployed to address their requirement. Taking stock of the requirements, the solution which is developed using next-gen AJAX & RIA technology to create better user interfaces, better business intelligence & reporting, was setup and configured for the company in a short span of time. Greytip Online, since then, has become an integral part of this leading HR & Payroll Services provider offering. Detailed Case Study The company is in the business of Payroll services for almost a decade, specializing in 20+ countries across the globe. The company focuses on delivering flexible, cost effective and dynamic services to address changing industry requirements. The company is primarily into Payroll Outsourcing HR Transaction processing Expense management, Time management, Leave Processing Recruitment solution

3 The company has proven track record of providing high quality services to assist its clients in creating streamlined approach to payroll administration. In their constant endeavor to look for improvements in delivering quality solutions, the company has deployed Greytip Online, mainly to obtain a technology platform that would help in - Payroll processing HR data management Leave management with workflow Claims processing Employee access to data Greytip was a partner of choice. Partnership with Greytip has enabled us to meet our solution objective and we find Greytip Online consultants to be quite competent and customer oriented. Chief Executive Officer Keeping the technology and the business specific requirements in mind, Greytip s Technology team had provided a bespoke solution in a very short span of time. Data Security And Confidentiality Payroll outsourcing business demands intense data security and maintenance of data confidentiality. Understanding that Greytip Online has been equipped with fine-grained access control to various features; this ensures minimal access rights only to concerned persons, and hence ensures no improper usage of the system. The tool is built on an https protocol to ensure data encryption and secure transmission which is a very crucial for Payroll outsourcing business. Complete application level security is also taken care of by cross-side scripting, SQL Injection, etc. The solution ensures regular vulnerability scanning, schedule OS security updates and patches, log analysis and server monitoring. Besides, the disaster recovery plan of the software which includes data backups on a regular basis ensures business continuity during a disruptive event.

4 Uniform User Experience Apart from taking care of the technology aspects, Greytip Online also ensured that the company s customers have a uniform user experience. As the data was to be accessed by multiple users across geography, the team needed a solution that could provide details on demand. To address this requirement, it was provided with Employee Self Service portal which allows its clients employees to view their pay data, check leave balances and apply for leaves online from a single platform. The portal eases workflow management by making instant, online approvals with status tracking and audit controls. The key to any portal solution is to provide access to information relevant to the organization role. Managers can view information on their employees based on span of control with a role based organization structures. Administrators can have access to maintain business rules within the portal, allowing flexibility in maintaining a dynamic business environment. And that s where Greytip fit in. Chief Executive Officer Greytip Online, a solution developed using advanced Ajax and RIA technologies, provides enhanced user interfaces and better business intelligence & reporting. The user friendly nature of the portal helped its clients employees to use the tool extensively without having to spend too much time on training. We are using Greytip Online from past 3+ years now. We find it very flexible for the end users. We don t need to spend too much time to train our users. Director

5 Strong SLA And Support Mechanism The online support and trouble tickets feature added more depth to the platform and made it much user interactive. It was the strongly defined SLA s and support mechanism that made the system to be easily replicated across clients of the company. Since our company is in the payroll business and Greytip deals in payroll software, they understand the business critical requirements of a Payroll service provider. Their SLAs include all possible clauses that make both team's involvement very clear. Support system is very good; Greytip support team has provided all possible support whenever we approached them. Director With this partnership the company s need of providing an uniform technology platform to its clients is addressed, which not only brings value-add to their services but helps automate most of their transactions with clients.

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