Disaster Recovery, Business Continuity, and Hosting Solutions for IFS Applications IFS CUSTOMER SUMMIT 2011, CHICAGO

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2 Disaster Recovery, Business Continuity, and Hosting Solutions for IFS Applications IFS CUSTOMER SUMMIT 2011, CHICAGO

3 Richard Francart DIRECTOR INFORMATION TECHNOLOGY SYSTEMS & SERVICES (office) Mario Cafaro GROUP DIRECTOR INFORMATION TECHNOLOGY SYSTEMS & SERVICES (office) IFS Customer Summit 2011, Chicago

4 MANAGEMENT SCIENCE ASSOCIATES, INC. Disaster Recovery, Business Continuity, and Hosting Solutions for IFS Applications MSA is a World Leader in Information Science, and Innovator in Business Continuity and Disaster Recovery

5 Break-out Session Agenda Brief MSA Overview DR/BC Presentation Questions and Answers 5

6 Management Science Associates, Inc. MSA is an international leader in analytical software and information-based systems, specializing in data center services, data security, data management / warehousing, business analysis, media services and custom workflow software. 6

7 About MSA Pittsburgh since 1958; incorporated in 1963 Providing business solutions which integrate information technology, analytics and strategic thinking Offices: Pittsburgh (Headquarters); New York City; Atlanta; High Point, NC; Las Vegas; Malaysia; Shanghai, China and UK Leading-edge information management solutions Data Center services, ERP, BC/DR & Hosting to customers in many industries Over $100 Million in revenue Continuous revenue growth through R&D & innovations since incorporation Many of MSA s clients have been with us over 20 years MSA provides computer-based solutions for over 300 clients worldwide 7

8 MSA Introduction 130+ Technical Administrators, Engineers & support personnel Customized data solutions Data Center services Hosting & Colocation Managed Services Disaster Recovery/Business Continuity DR Seats IT outsourcing SAS 70 Type II certified data center facility owned and operated by MSA Multiple MSA Data Centers connected by MSA s privately managed fiber network Hardware maintenance & other on-site IT services Managing MSA s nearly half a petabyte of online storage Services MSA internal & external clients of all sizes 24x365 operation 8

9 MSA Technology Partners 9

10 MSA s IFS Services MSA Services to IFS & IFS Customers Business partner IFS apps: Engineering & Project Management, Maintenance, Business Modeler for Financial Auditing, Manufacturing, Quality Management, Asset Management & Distribution Modification and system integration High availability application hosting BC/DR planning & services Implementation & support services, Oracle database Networking & communication infrastructure support Data warehousing, BI & reporting Niche market products & services Process manufacturing & lab process optimization Leverage ERP systems to support SOX requirements Dynamic marketing optimization processes Predictive Analytics 10

11 ERP Overview ERP Overview ERP systems are integrated computer-based applications used to manage internal and external resources Facilitates the flow of information between all business functions Built on a centralized database, normally utilizing a common computing platform Consolidates all business operations into a uniform and enterprise-wide system environment Resides on a centralized server or distributed across modular hardware and software units that provide "services" Communicates across a local or wide area network Allows a business to assemble modules without the need for the placement of multiple copies of complex and expensive computer systems in areas which will not use their full capacity 11

12 Why DR/BC for your ERP? Why DR/BC for your IFS environment? IFS systems touch all aspects of your organization If your IFS system is down, your business slows down or stops Minimizes monetary losses due to system failures Ensures your business will function and run properly Allows company to meet financial obligations like payroll Requirement for audits and regulations One of the more critical applications on the network One of the largest expenditures in the IT budget It is the smart thing to do 12

13 DR/BC Planning Defined Disaster Recovery Planning The technological aspect of business continuity planning. The advance planning and preparations that are necessary to minimize loss and ensure continuity of the critical business functions of an organization in the event of a disaster. Business Continuity Planning The process of developing advance arrangements and procedures that enable an organization to respond to an event in such a manner that critical business functions continue with planned levels of interruption or essential change. 13

14 ERP DR/BC Business Perspective ERP Disaster Recovery & Business Continuity from a Business Perspective DR/BC Planning Risk Assessment Business Impact Analysis Emergency Response Developing Recovery Strategies Developing and Implementing a BC Plan Selecting a Recovery Center Exercising and Maintaining the Plan BCP Training and Awareness Recovery Objectives RTO/RPO 14

15 ERP DR/BC Technology Perspective ERP Disaster Recovery & Business Continuity from a Technology Perspective can be as simple as a backup and recovery strategy or real time failover. Preparing and establishing your DR/BC technology plan Identifying the multiple components in the technology chain Recognizing security concerns before and after disruption events Electronic communications during disaster mode Failing back from a business interruption Maintaining and monitoring a restorable infrastructure Document, modify, document, test and repeat Executive buy-in and support on the entire process 15

16 DR/BC Strategies for ERP Technology Latest DR/BC Strategies for IFS Technology Data base backup Remote back-up and data protection The Cloud Virtualization Data and replication DR appliances Data center outsourcing Multi site example Single site example Direct connectivity 16

17 Database Back-up Database Back-up Most familiar of protection methods Required for a properly protected IFS environment Majority of the efforts and knowledge are focused on the database Easily replicated and migrated off-site Log shipping Protection can take place at preferred intervals and time Simple steps to a solid DR/BC plan 17

18 Remote Back-up and Data Protection Remote Back-up Back-up data offsite using the Internet or other communication link Secure encrypted storage of critical data Flexible back-up schedule Save on tape management Reduces maintenance and support costs Data is located off-site in an audit-friendly data center facility Minimal up-front costs with effective returns 18

19 The Cloud The Cloud Excellent DR/BC choice Computing services on a rental or leased basis Includes hardware, software, services and anything in between Available from many different providers Private vs. personal clouds What level are you looking to support Justifying cloud services 19

20 Virtualization Virtualization Reduces DR/BC costs Easier testing and verifying DR/BC plans Minimizes failure recovery time Saves money and conserves resources Supports Microsoft and Oracle Ability to virtualize server, desktops and data storage Realistic cost effective solution 20

21 Data Replication Data Replication Provides many options Replicate all or just a portion of your entire storage pool Replicate locally through your internal network or across long distances Synchronous or asynchronous replication Can require additional resources and hardware 21

22 DR Appliances Disaster Recovery Appliances Low cost, same site solutions for critical server disasters Offsite vaulted solution hosted at Data Center Protects locally and replicates off-site at preset interval Many appliances provide virtualization capabilities Replication, data protection, recovery and off-site protection in a single solution Fairly simple to install and maintain Costs normally determined by amount of data protection 22

23 IFS Hosting Example Multi-Site Aerospace Industry Fully managed ERP solution for large defense contractor System runs all ERP functions from the shop floor to Finance Zero downtime during prime time hours 30 MS Windows and Red Hat Linux servers that reside in multiple MSA Data Centers connected via MSA s private fiber network Servers consist of Access Servers (Web, Citrix, AD), Application Servers (IFS), and Database Servers (Oracle) A Multi Protocol Label Switching (MPLS) network that connects MSA sites to multiple client locations Load balancing and DR/BC in one package highly reliable & very cost effective Complete failover functionality and verification is tested yearly 23

24 MSA IFS Example 24

25 Q & A 25

26 THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS IFS