Top 40 CRM Software Vendors Revealed 2009

Transcription

1 Top 40 CRM Software Vendors Revealed 2009 Profiles of the Leading CRM Vendors Find the best customer relationship management system for your business.

2 Highlights Comprehensive CRM feature set with easy customization tools. Real-time analytics dashboard. Strong integration with Microsoft Outlook. Ownership: Public - NYSE: N Founded: California, 1998 Headquarters: San Mateo, California Business Model: Hosted CRM Products: NetSuite NetCRM NetERP NetSuite Small Business NetCommerce Customer Focus: Small and mid-sized businesses. Select Customers: Aeris.net, AMPRO, Oakland Athletics, Novak Conversions Inc., Document Sciences Price: Starting at $129/user/month. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 2

3 About Netsuite NetSuite Inc. offers hosted CRM software for small to medium businesses. NetSuite was originally incorporate as NetLedger by its founders Larry Ellison and a young protégé, Evan Golberg. The company s name was later changed to its current NetSuite. NetSuite enables companies to manage all key business operations in a single system, which includes accounting/enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex setups. Finally, NetSuite s patent-pending real-time dashboard technology provides an easy-to-use view into role-specific business information that is always up-to-date. NetSuite s strong all-in-one front- and back-office solutions span CRM, ERP, accounting, and ecommerce making this a one-stop package for SMBs. The company s software helps you to manage your key business operations in a single, integrated system. Netsuite s software solutions include: NetSuite - complete CRM for mid-sized businesses NetSuite Small Business - CRM for small businesses NetSuite CRM - traditional CRM NetSuite CRM+ - Total CRM solution NETERP - Web-based accounting/erp NetCommerce - ecommerce solution NetFlex - third-party software integration The company s patent-pending real-time dashboard technology provides an easy-touse view into role-specific business information that is always up-to-date. At times, the comprehensive functionality adds to the product s complexity. Service thresholds and per-module pricing can increase your costs. NetSuite has thousands of customers globally ranging in industry, business size and software solutions. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

4 Highlights Focused on serving mid-market, global and large organizations. On-demand CRM suite including sales, marketing, service and partner relationship management (PRM). Internationalization includes 16 languages, multi-currency management, global taxing methods (such as VAT & GST) and data center delivery locations in the US, UK and Asia. Winner of 24 independent industry awards in last four years. 100% hosted uptime since April 2003 with 98.1% client renewal since January Ownership: Private Founded: FL, 1999 Headquarters: Boca Raton, FL Business Model: Hosted CRM Products: Aplicor s Professional Services Automation Aplicor Financial Services CRM Edition Aplicor Public Sector Citizens Customer Focus: Midmarket and global companies Select Customers: US Department of Commerce, Intel, Tyco, Synovus, Suncorp, Irwin Home Equity, Microsoft, France Telecom, Cargill, Ford, Virgin Atlantic, Jaguar, Infosys Price: Starting at $89 per user per month. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

5 About Aplicor Aplicor is an ISO Certified (ISO 27001:2005) global software publisher of subscriptionbased and hosted CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) web-based software solutions for high growth, mid-market and enterprise organizations. The CRM software application includes Sales Force Automation (SFA), Marketing Automation, Customer Support and Partner Relationship Management (PRM). The CRM application improves marketing effectiveness, increases sales win rates, grows customer share and decreases customer churn. The on-demand accounting software and ERP software application provide full back office financial accounting, distribution, project accounting, human resources, payroll, manufacturing and multiple currency management. In addition to award winning ease of use, the company s business applications distinguish themselves by providing a unique and fundamental shifts from data management to business process automation, from static reporting to Business Intelligence (BI), and from a one-size-fits-all shared hosting platform to an isolated tenancy hosting model which includes System Autonomy. Since 1999, Aplicor has pioneered easy-to-use and feature rich CRM & ERP accessibility at a price point that continues to be the most aggressive in the industry. Today, Aplicor is one of the top global software publishers of on-demand CRM and ERP software solutions. Aplicor is the most independently awarded hosted CRM & ERP software solution, has achieved the highest average user count in the hosting industry and has achieved a 100% uptime history since April , Business-Software.com. All Rights Reserved. Reproduction Prohibited. 5

6 About Aplicor Aplicor product strengths include an integrated front-to-back office CRM and ERP suite, the ability to easily customize the system for company specific objectives and processes, workflow creation for business process automation and the ability to deliver visual information reporting and business intelligence (BI). Aplicor is unique in providing hosted solutions for mid-market and enterprise organizations which require deeper functionality and prefer isolated tenancy over multi-tenancy and highly configurable applications over commodity systems. The Aplicor Difference? While one-size-fits-all online CRM and ERP systems satisfy small business objectives, Aplicor delivers the feature sets, business process automation, business intelligence and flexibility required by middle market, high growth and enterprise organizations. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 6

7 Highlights Affordable solution for small and medium organizations. One of the most popular small business CRM solutions in the market FrontRange offers an integrated suite of contact center, helpdesk, and customer service solutions. Only CRM vendor that provides integrated Telephony/Call Center functionality from one vendor Ownership: Private Founded: CA, 1989 Headquarters: Dublin, CA Business Model: On-Premise CRM Products: GoldMine Enterprise GoldMine Premium GoldMine Corporate GoldMine Mobile GoldMine Voice Customer Focus: Small and mid-size businesses. Select Customers: Advanstar Communications Inc., Chicago White Sox, Instron Corp, Smith Barney Price: Starting at $695 per user for GoldMine Premium Edition and $995 for GoldMine Enterprise Edition 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 7

8 About Goldmine FrontRange Software, Inc. (the creators of GoldMine Software Corp.) is a leading provider of software solutions for sales, marketing, and customer service and support solutions for small- to medium-sized businesses and distributed enterprises. FrontRange Software Corp. includes over 600 employees, more than 1.7 million users, several hundred Value Added Resellers and 130,000 customer sites worldwide. The corporation s global presence includes offices in North America, Europe, AsiaPacific and South Africa. Goldmine is owned by FrontRange Solutions, a developer of award-winning software and solutions used by more than 130,000 companies and over 1.5 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange Solutions, a provider of CRM and service management applications for over 20 years, with more than 130,000 customers worldwide is your source for integrated applications that allow you to drive customer loyalty, increase productivity and sales effectiveness, and build exceptional relationships across your entire value chain. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT and ITIL standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company s assets. FrontRange customers represent 44percent of the Fortune 100 and 76 percent of the FTSE 100, and include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 8

9 Highlights Tailored to meet the unique demands of many vertical markets. Tight integration to Infor s ERP and SCM solutions. Ownership: Private Headquarters: Alpharetta, GA CRM Products: Infor CRM Founded: 2002 Business Model: On-premise Customer Focus: Manufacturing and distribution. Select Customers: Denso, TRW, Heinz, Coca-Cola Enterprises, Godiva, Valvoline, GlaxoSmithKline, 3M Price: Not published. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 9

10 About Infor Infor delivers fully integrated enterprise solutions as well as best-in-class standalone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, and business intelligence. Infor s Customer Relationship Management (CRM) solutions are tailored to meet the unique demands of the vertical markets served by the company--whether you re an automotive company, a CPG manufacturer or a building materials distributor. By tightly integrating with Infor s other solutions, and with other systems regardless of platform, Infor s CRM solutions break down the organizational barriers to the specific data you need to serve your customers better. Although the company s name is not widely known, Infor has acquired many software companies over the last several years to become the world s 3rd largest provider of enterprise software, with approximately $2.1 billion in revenue, and the 10th largest software company in the world. Infor offers implementation and support capabilities in 100+ countries and serves 70,000 customers worldwide 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 10

11 Highlights Offers a fully integrated suite of CRM applications from contact management and sales automation to marketing campaign management, quoting and customer service. Completely customizable CRM Framework. Provides both on premise and hosted CRM software. Integration with accounting/erp systems. Ownership: Private Founded: NJ, 1988 Headquarters: Tinton Falls, New Jersey Business Model: Hosted and On-Premise CRM Products: Commence Desktop CRM Commence CRM On-Demand Customer Focus: Small to mid-size businesses divisions of large corporations. Select Customers: PNC Bank, NY Post, Siemens, Sprint, Shell oil, WD-40, --- several thousand small to mid-size companies. Price: Get started for just $30 per user per month with our managed service. Other pricing options available. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 11

12 About Commence Founded in 1988, Commence Corporation is a leading provider of CRM software for small to mid-size businesses. The company s products are designed to meet the most challenging requirements of today s businesses. From rapidly deployable hosted solutions, to fully integrated desktop applications, Commence helps organizations manage, coordinate, and maximize every customer interaction. Commence has been the recipient of numerous industry awards. The company s CRM solutions are distributed worldwide and had been sold under private label agreements by IBM, Compaq Computer and Lucent Technologies. Commence offers complete Freedom of Choice to select the solutions and platform that best meets your business requirements. You can purchase the CRM application suite for use on premise or on-demand as a hosted service. You can even extend or build your own departmental applications using the company s development toolkit provided with the product. All Commence solutions support: Contact & Account Management Sales Force Automation Marketing & Campaign Management Quoting Customer Service & Support Microsoft Desktop Integration (Outlook, Excel, Word etc.) Reporting and analytics Web integration Google Integration (Maps, Finance) Disconnect or remote users Support for Mobile Devices Web services API for integration with QuickBooks, other accounting/erp systems 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 12

13 About Commence Commence Desktop CRM is ideal for customers looking for a powerful comprehensive CRM solution that runs inhouse on desktop computers. This comprehensive ready to use solution can be deployed right out-of-the-box and tailored to meet specific business requirement without programmer intervention. Commence Desktop CRM is easy to use, and easy to maintain. Commence CRM On-Demand is a feature rich web-based solution that is easy to use and deploys rapidly. Commence On-Demand is modular in design allowing you to select only those applications you need to manage your business. The product requires no hardware, no software, and no IT infrastructure cost. What differentiates Commence from other CRM offerings is the company s rich 20-year history and track record for delivering high quality reliable business software to small and mid-size companies. Today several thousand growing businesses serving 35 unique industries in 22 countries around the world rely on Commence CRM solutions for managing their business. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 13

14 Highlights Complete all-in-one hosted solution for small businesses. Auto-pilot marketing. Unlimited technical support with two minute average wait time. Ownership: Private Founded: AZ Headquarters: Gilbert, AZ Business Model: Hosted CRM Products: Infusion CRM MortgagePro CRM Customer Focus: Small businesses and mortgage professionals. Select Customers: Great Legal Marketing, Mesa Mortgage Corporation, Dry Clean Club, Achieve Fitness, Healthy Images, LLC. Price: Licensing and Setup: $4,697. Monthly Membership: $297/month (includes first 5 users). 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 14

15 About Infusion Infusion Software & Consulting (Infusion) provides web-based CRM software and services to small businesses. Unlike traditional CRM software that was designed for larger companies, Infusion s product combines the best of CRM, direct response marketing, e-commerce and small business management into one complete system that enables small businesses to automate and improve their sales, marketing and customer management. Infusion s all-in-one sales and marketing software program helps small businesses quickly increase their sales. Infusion CRM automatically manages the entire sales process from generating leads, to following up, to processing orders and collecting the cash. CRM functions include: Marketing automation Sales force automation management Contact management Affiliate / JV programs ecommerce, Shopping Cart and Offline Ordering Billing and Accounting The company also offers, MortgagePro CRM which is packed with features to help mortgage professionals automate your marketing, sales, and customer follow-up, and much more. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 15

16 Highlights Highly customizable CRM application/platform. Familiar Microsoft Outlook-like user interface. Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV. Ownership: Public (NASDAQ: MSFT) Headquarters: Redmond, WA CRM Products: Microsoft Dynamics CRM Founded: WA, 1975 Business Model: Hosted and On-Premise Customer Focus: Outlook users in small and mid-size businesses. Select Customers: H&R Block, Expedia, Millennium Hotels and Resorts, COMPUSA, Zone Cuisine, CONTACTS Price: The full-suite Professional Edition is priced between $622 and $880 per user and $1,244 and $1,761 per server. Full-suite Small Business Edition, which is a requirement for the Small Business Edition, is priced between $440 and $499 per user and between $528 and $599 per server. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 16

17 About Microsoft Microsoft Dynamics for customer relationship management empowers your employees to boost sales, satisfaction, and service with automated CRM that s easy to use, customize, and maintain. Microsoft Dynamics business software offers a wide spectrum of feature-rich, affordable CRM solutions to help you meet your specific needs. Whether you run a small, growing business or a large organization with a high number of customers and large sales and marketing teams you can use Microsoft Dynamics to help you manage relationships even better. The Microsoft Dynamics suite of CRMrelated solutions inlcudes: Microsoft Dynamics CRM Microsoft Dynamics AX for field service Microsoft Dynamics AX for sales and marketing Microsoft Dynamics GP for field service Microsoft Dynamics NAV for sales and marketing Microsoft Dynamics NAV for service management Microsoft Dynamics SL for field service Microsoft Office Outlook 2003 with Business Contact Manager The CRM solutions and capabilities within Microsoft Dynamics connect closely to other Microsoft technologies that you may already use. This brings together data, helping your sales people to answer customer questions without making the customer wait. When your employees use the CRM functionalities of Microsoft Dynamics, they work within a familiar Microsoft software environment. This helps reduce distractions of having to learn and work with disparate software tools. Microsoft Dynamics solutions are typically implemented for you by a Microsoft partner with the right industry and technical expertise. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 17

18 (800) ext. 5 Highlights SD Times 100 Award, American Business Awards 2007 Finalist, Customer Integration Solutions - Product of the Year Integrates IT services, service desk, operations and development. Scalable, distributed service teams. Offers a free 30-day evaluation. Ownership: Private Founded: 1995 Headquarters: Lafayette, CA Software Model: On-Premise Software CRM Products: TechExcel CustomerWise TechExcel ServiceWise Customer Focus: Serves mid-size to large corporations. Select Customers: Electronic Arts, Fujitsu, Activision, Taleo, Westinghouse, Honeywell, Kodak, Nokia, Caterpillar, Mirage Resorts Price: Not Published 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 18

19 About TechExcel Delivering superior customer service is a key ingredient to maintaining your customer relationships. TechExcel CustomerWise helps you optimize your organization s support process by providing your team with everything you need to exceed your customers service expectations. Through sophisticated process automation, knowledge base management and the availability of customer self-service through the Customer Web Portal, your support team can resolve issues more efficiently and improve your bottom line. Refine your support process to increase efficiency and productivity and significantly decrease overall support costs by reducing the time to resolve incidents. Best of all, TechExcel CustomerWise can be deployed under budget in days or weeks. Features & Functionality Support Managers: Use TechExcel CustomerWise to manage the support team s workload and track performance metrics, to monitor high priority incidents and to identify critical problem trends. Support Engineers: Use TechExcel CustomerWise to manage the incident resolution process, to build and search the knowledge base and to have Web conversations with customers. Development Teams: Use TechExcel CustomerWise to monitor new product releases for incident trends and to identify problem areas and specific defects to focus on for future releases. Sales Account Managers: Use TechExcel CustomerWise to monitor the status of their customers incidents, to stay informed when customers submit new incidents and to search the knowledge base. Customers: Use TechExcel CustomerWise to enter new incidents and view the status of existing ones, to search the knowledge base and to have online Web conversations with the support team. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 19

20 About TechExcel Benefits Fast deployment with easy installation and automated upgrades Intuitive user interfaces reduces training time and gets users up to speed faster System customization to suit individual demands: easily configured workflow rules that can be changed to control the business processes based on your organization s mission. Respond quickly and efficiently to conditions that can disrupt critical services by automating incident and problem management processes Empower users with a comprehensive knowledgebase to dynamically search for solutions and advice Act as single point of contact for user requests, user-submitted incidents and infrastructure-generated incidents TechExcel s Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment. As enterprises rely more heavily on the IT organization, reactive and stand-alone help desks are no longer sufficient to handle the growing demand and complexity of today s distributed businesses. As the IT organization finalizes its move from a cost center to an integral part of the infrastructure, service and support management functions must rely on a single version of truth to ensure that processes are optimized and that the entire business flourishes. TechExcel Service Suite unified the service desk, asset management and customer relationship management functions with a single configuration management database (CMDB) user interface and integrated workflow. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 20

21 Highlights Focus on providing CRM Software to mid-sized companies. Offers complete suite of CRM solutions. Provider of both hosted and on-premise CRM Software. Ownership: Private Headquarters: Fremont, CA CRM Products: Soffront CRM Founded: CA, 1992 software Model: Hosted and On-Premise Customer Focus: Mid-market. Select Customers: ensim, Sand Technologies, Ternion Corporation, redemtech, Iverson, HitSoftware Price: Not published. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 21

22 About Soffront Soffront was an early pioneer of CRM in 1993, with the release of its customer help desk and defect tracking solutions. For over a decade, Soffront CRM has evolved into a complete end-to-end CRM solution, providing sales, marketing, service and knowledge management with greater adaptability and customization than any other mid-market provider. The Soffront solution is completely web-based (zero foot print web client), is built to adapt and can be deployed in days. Soffront offers an end-to-end CRM solution spanning sales, marketing and support. Soffront CRM is comprise of: Marketing automation Customer support Defect Tracking Order Processing CRM Portal Sales Automation Employee Support Knowledge Management Asset Management Mobile CRM Soffront Software Inc. focuses on mid market companies seeking CRM solutions. With more than 2,500 customers worldwide, Soffront s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 22

23 CRM (4276) Highlights Expertise Expert, hands-on configuration and training for all implementations so your success is guaranteed. Best Value More features and functionality at the lowest price offers the best value in a hosted CRM application. Customization - Create perfect custom dashboards, forms and detail pages to show you the information you want in one clear page. Free 30-day, full-featured trial. Ownership: Private Headquarters: Overland Park, KS CRM Products: esalestrack Founded: 2005 Business Model: Hosted Customer Focus: While esalestrack services a wide-range of industries, small and medium-sized businesses with multiple sales channels find esalestrack especially easy to manage. Select Customers: Telecom Inventory, LLC, TJ Properties, Accord Human Resources, Nuvox Communtications Price: All features are included for just $40/user/month. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 23

24 About esalestrack After many failed CRM implementations in a large organization, a frustrated core group of sales professionals and management put their heads together to create esalestrack, a solution that solved every need inside their company, and thousands of users in other companies since. Attempting to use everything from internally built sales automation tools, to spreadsheets to massive Big Business CRM rollouts, all ended up failing because the users found the applications to be a burden rather than a tool. Simple interface with intuitive functionality is the key to an effective CRM tool and has been the cornerstone of esalestrack since the first version was developed over 7 years ago. Customizable and Feature-Rich Fully customizable to meet the needs of your company, esalestrack offers quick access to any piece of your data. With the most advanced reporting tool available in a hosted CRM application, esalestrack can develop reports on any piece of information you are looking for. With collaborative tools like a complete platform, integrated audio/video conferencing, and unique tools like the Funnel Manager, esalestrack delivers a suite of features that allows organizations to manage and report on any aspect of their customer relationships on a granular level. Let your customer know how much you care about them, give esalestrack a try today. User-Centric Many CRM s promote that their user interface is more friendly than the others yet when opened, they look like all the others. From the initial page, esalestrack stands out as the most user-friendly applications available on the market today. Seeing is believing. Expert implementation guidance on the most user-friendly interface available continues to be the reasons esalestrack customers are experiencing CRM success like never before. By helping develop your internal sales process, assisting in the configuration and set-up of your customizable application, and providing comprehensive training to get users started quickly, esalestrack will give your users the tool they have been looking for help them be more successful. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 24

25 About esalestrack Key Features: Account Management Account Roll up Activity Management Application Programming Interface (API) Audio and Video Conferencing Automated Processes Bidirectional Outlook synchronization Business Process Automation Calendaring Campaign Management Channel Management Collateral & Literature Catalogue Contact Management Custom Reporting and Analytics Customer Service & Support Customizable Dashboards Dashboards Integration Forecasting Lead Management Lead Routing Live Collaboration/Chat Marketing Automation Mobile Web CRM Field-level Security Online Service Inquiries Opportunity Management Order Management Outlook Integration Pipeline Management Product Catalogs Queue Management Quota Management Quote/Proposal Generation Sales Analytics Sales Force Automation Sales Team Management Task Management Territory Management Time Management Web Integration Workflow Process Automation 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 25

26 Highlights Combines the affordability of On-Demand with the flexibility and asset value of On-Premise. Based on the highly-successful SAP All-In-One Platform. Comprehensive solution for sales, marketing and customer service. Capabilityto provide remote or hosted application managed services (AMS). Personalized business dashboards and stunning visualizations. Ownership: Private Headquarters: Alpharetta, GA CRM Products: RunCRM Founded: N/A Business Model: On-Premise/On-Demand Hybrid Customer Focus: Small and mid-sized businesses. Price: Not Published. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 26

27 About RunE2E RunE2E is a leading provider of customer relationship management (CRM) solutions for small and midsize business. We deliver cost-effective, easy to deploy and easy to use solutions that help customers achieve rapid ROI thru sales, marketing, and service optimization. RunCRM, our flagship product, is a qualified SAP All-in-One solution providing valuable customer insights that enhance revenue opportunities, while streamlining end-to-end processes. CRM for Today s Challenges RunCRM, an All-In-One customer relationship management solution, is designed to meet the needs of fast growing midsize companies. It delivers valuable customer insight that enhances revenue opportunities, while streamlining end-to-end processes from generating a lead to closing a deal. With RunCRM, you can drive customer demand and increase ROI by optimizing your marketing resources running campaigns, organizing segments and lists, and managing leads to close new business. Enhance your call center through powerful customer service functionality. The software also helps you develop profitable customer relationships by making informed pricing decisions and better managing sales territories, accounts, contacts, activities, leads, and opportunities. Affordable, Simple, Powerful RunCRM is a comprehensive, turnkey solution which is offered at an affordable fixed price. RunE2E provides total solution management from hosting to the help-desk to reduce your operational investment. RunE2E also provides budget-friendly financing to minimize your upfront spend. RunCRM is based on the latest version of SAP CRM for midsize businesses and utilizes pre-built solution sets drawn from SAP best practices across multiple verticals. The result is pre-configured, ready-to-use software that can be quickly deployed to drive revenue and efficiency across your enterprise. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 27

28 About RunE2E The leadership and engineering team at RunE2E bring a combined 100+ years of enterprise-level CRM experience to their customers. Their domain expertise, combined with their singular focus on delivering affordable CRM solutions, makes RunE2E an ideal partner to meet your business needs. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 28

29 +44 (0) Highlights Designed for small and mid-size businesses by people who ve built and run SMEs Simple windows-like Web 2.0 interface - easier to use and quicker to adopt Web based: No hardware or software required Part of a suite of prospect to cash online applications Exciting UK company, winning business against bigger players Great customer references Free trial available Ownership: Private Founded: 2007 Headquarters: Berkshire, UK Business Model: Hosted CRM CRM PRODUCTS: Workbooks CRM Workbooks Business Customer Focus: Small and mid-sized enterprises. Price: From 35 per user per month. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 29

30 About Workbooks Workbooks is a web-based CRM solution that takes advantage of the very latest web 2.0 technologies. The service is competitively priced and delivers unlimited scalability and guaranteed availability. Headquartered in the UK, Workbooks Online provides a suite of easy-to-use business applications designed specifically for small and mid-size organizations to run their business - already fully integrated and delivered via Software as a Service (SaaS). Workbooks CRM and Workbooks Business comprehensively support organisations business lifecycle, including sales, marketing, sales order management, invoicing, customer service and purchasing and supplier management. Workbooks CRM and Workbooks Business help organizations improve the performance of their business; with real-time visibility of Key Performance Indicators (KPIs). Workbooks Online solutions help to increase productivity through efficiency gains and provide the framework to better manage business risk. Workbooks Online applications are pre-integrated on the WorkbooksOne technology platform. This removes the traditional requirement for small and mid-size businesses to select, purchase, implement, integrate and manage separate CRM and back-office software and associated hardware; in contrast Workbooks is ready for use as soon as you subscribe - and starts to deliver value immediately. Workbooks CRM includes key features to assist in the a number of important operations in your business including: Sales Force Automation Marketing Automation Sales Order Management Customer Service & Support Purchase Order Management Invoicing and Cash Collection Company Management 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 30

31 Highlights Extremely affordable hosted CRM. Suited for small business who need basic CRM functionality. Ownership: Private Founded: California, 2004 Headquarters: Folsom, California Business Model: Hosted CRM PRODUCTS: Professional Edition Premium Edition Customer Focus: Small businesses. Select Customers: QwikQuote, esource Marketing, First Home Help, Blue Reef Yachting, AmeriShade Price: Professional Edition starts at $11 per user per month for a one year contract, $14 per user per month. Premium Edition starts at $19 per user per month for a one year contract, $24 per user 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 31

32 About Appshore AppShore was founded with a crystal clear vision: To provide small business owners with the single most functional, cost-effective, and easy-to-use Customer Relationship and Contact Management solution possible. Most of our customers sign up for our product because they: have customer information on bits of paper all over the place and want to get organized are using Excel to keep track of their leads and customers but the spreadsheets are getting too big and difficult to manage are using ACT! or Goldmine or some other desk top based contact management solution but are afraid of losing data if the PC crashes or is infected by a virus need to share information with partners or employees in different locations have used salesforce.com in the past, but want something that is much easier to use and costs a lot less but does basically the same thing Key features of Professional Edition include: Lead management - including lead capture from your web site Account and Contact management Contacts are linked to Accounts Activity management keep track of calls, meetings, task, events Opportunity management track the progress of sales through multiple stages Document management central repository for document sharing Case management track post-sales customer support issues Premium Edition offers all the features of Professional Edition plus: Full customization virtually every aspect of the system is customizable marketing send bulk quickly and easily Shared Calendar for improved collaboration and group activity management 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 32

33 Highlights Aprimo s suite of CRM products encompasses the technology spectrum of marketing resource management and campaign management software. Pure play specialist in marketing automation. Ownership: Private Founded: 1998 Headquarters: Indianapolis, Indiana Business Model: On-Premise CRM PRODUCTS: Enterprise Edition Professional Edition Customer Focus: Companies with complex marketing programs and extended marketing teams. Select Customers: AMD, Bank of America, Borland, Cingular, Dell, Honda, Merrill Lynch, Sony Pictures Price: Not published. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 33

34 About Aprimo Founded in 1998, Aprimo aligned itself around a vision of bringing Enterprise Marketing Management to market. Nearly a decade later, Aprimo is the first vendor to deliver marketing software that provides role-based functionality for the entire marketing department. Aprimo provides Enterprise Marketing Management (EMM) software to leading marketing organizations around the world. Aprimo s software is built on its visionary Enterprise Marketing Backbone which uses a services oriented architecture (SOA) that eliminates marketing as an island of automation. Aprimo addresses the challenges and opportunities of marketing executives -- alignment with the business, accountability for investments, multi-channel marketing, differentiating against competitors, managing a brand and maximizing the lifetime value of the customer base. Aprimo s empowering technology maximizes shareholder value and secures the place of marketing in the boardroom. The company has delivered over 200 successful customer deployments across 40 countries. Aprimo empowers the world s leading brands in financial services, telecommunications, life sciences, automotive, entertainment and media, retail, consumer goods and B2B, including Bank of America, Cingular, Home Depot, Pfizer, Toyota and Warner Bros. Aprimo is headquartered in Indianapolis, with offices worldwide. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 34

35 Highlights Proviides service lifecycle management solutions for equipment companies. Extends traditional CRM encompass supply chain and logistics functionality. Offers field-centric web-based service management solution. Ownership: Public (NASDAQ: ATEA) Founded: PA, 1979 Headquarters: Horsham, PA Business Model: On-Premise CRM Products: Astea Alliance Suite Field Service Call Center Sales and Marketing Professional Services Customer Focus: Service orientated businesses. Select Customers: Fuji Flim, Fujisu, Johnson Controls, Inc., New Bold Corp, Port of Portland, TecServ Price: Not published. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 35

36 About Astea Founded in 1979, Astea International, Inc. engages in the development, marketing, and support of service management software solutions for companies that market, sell, service and support equipment. Its primary products include Alliance suite, which integrates and automates sales and service business processes. Alliance supports the service lifecycle, from lead generation and project quotation to service, and billing to asset retirement. The company s applications extend traditional Customer Relationship Management (CRM) to encompass supply chain and logistics functionality, all honed to serviceoriented businesses. Astea s market-proven solutions enable companies to: Streamline and automate business processes Compress the contract-to-cash cycle Identify incremental sales opportunities and improve revenue recovery Collapse non-value added workflows Enhance resource utilization and reduce downtime Coordinate efforts of sales, marketing and service organizations Improve compliance with Service Level Agreements (SLAs), contracts and warranties Synchronize every customer touch point for increased customer satisfaction The company s solutions are used in various industries, such as information technology, medical devices and diagnostic systems, industrial controls and instrumentation, retail systems, office automation, imaging systems, facilities management, telecommunications, and other industries with equipment sales and service requirements. Astea markets and supports its products through a worldwide network of direct, and indirect sales and services offices. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 36

37 Highlights Complete contact and sales management in Microsoft Outlook. Attractively priced for small business. Intuitive and familiar user interface based on Microsoft Outlook. Ownership: Private Founded: WA, 2002 Headquarters: Bellevue, WA Business Model: On-Premise CRM Products: Prophet Standard Edition Prophet Professional Edition Prophet Enterprise Edition Customer Focus: Outlook users. Select Customers: AT&T, Bank of Hawaii, Century 21, Cisco, Dell, Fujitsu, Gateway, Marriott Price: Starting at $149/user. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 37

38 About Avidian Avidian Technologies specializes in easy contact and sales management software for users of Outlook and Exchange. The company s core product, Prophet, is the first boxed software product from Avidian and uses the.net platform to build the most important requirements of a world class Sales Management Solution INTO Outlook. Because Prophet is built into Outlook you do not have to flip between two applications to manage multiple contact databases. Prophet acts and feels like additional features and functionality to Outlook instead of an entirely different application. Built on the.net platform, Prophet integrates at the object level with Outlook and easily extends into other parts of your business. Having been built with.net, ensures that users can easily share Prophet and Outlook information with other applications. Another benefit of Avidian s Prophet software is that it is built to leverage your existing Outlook data. Prophet turns Outlook data into the building blocks of an effective sales management solution. Every sent, meeting appointment made or task created, all can be viewed, tracked and associated with an opportunity. This increases information organization and ease of finding critical pieces of opportunity information. Prophet is used by over 10,000 companies worldwide. One of the reason s for the company s success is its old-fashioned approach to personalized customer service, and one of the best guarantees in the software industry: A no questions asked, unconditional 30 day money back guarantee. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 38

39 Highlights Offers industry-specific CRM solutions for retail banking, card services, lending, insurance, telecommunications. Focus on serving large, global companies. Adept at helping organizations with complex CRM needs. Ownership: Public (NASDAQ: CHRD) Founded: CA, 1997 Headquarters: Cupertino, CA Business Model: On-Premise CRM Products: Chordiant Customer Experience (Cx ) Customer Focus: Consumer companies. Select Customers: 21st Century Insurance, Canadian Tire, Bank of Ireland, Barclays, Lloyds TSB Price: Not published. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 39

40 About Chordiant Chordiant Software, Inc., provides software applications to consumer companies worldwide. It offers software applications, business processes, tools, and services that enable businesses to integrate customer information and corporate systems to produce a view of customers across multiple customer channels. Organizations in retail banking, card services, lending, insurance, telecommunications and many other industries rely on Chordiant to help them provide great customer experiences that increase customer loyalty and profitability. The company s product solution includes Chordiant Customer Experience Applications (Cx ), which consist of: Chordiant Decision Management - a suite of active decision management software products that allow marketing professionals and management to make decisions during customer interactions and as part of marketing campaigns. Chordiant Marketing automates the marketing processes required to plan, define, execute, and optimize marketing campaigns across multiple product lines and channels of communication in global business-to-consumer enterprises. Chordiant Selling and Servicing provides role-based application interfaces that optimize real-time, process driven interactions between a company and its customers. Chordiant Software s solutions also include Chordiant Industry Solutions, a series of applications for retail financial services that automate industry specific business processes in retail banking and credit card servicing; and Chordiant Enterprise Platform that includes various software servers for managing a company s business to consumer policies, processes, profiles and integration interfaces, and connections to legacy systems. Choridant s software is used by companies around the world including: 21st Century Insurance, Bank of Ireland, Barclays, British Sky Broadcasting (BskyB), Covad Communications, Cox Communications, Nokia, Prudential, Royal Bank of Scotland, Royal Dutch Shell Group, Time Warner Cable, T-Mobile, and UPS. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 40

41 Highlights Specializes in providing billing, customer care and order management solutions. CRM solutions targeted for cable television, direct broadcast satellite, high speed internet, digital voice and voice services, and IP services providers. Ownership: Public (NASDAQ: CSGS) Founded: CO, 1994 Headquarters: Englewood, CO Business Model: On-Premise Customer Focus: North American broadband and satellite markets. CRM Products: CSG Systems Billing and Payments Customer Care Order Management Workforce Management Statement and Output Services Select Customers: Comcast, Time Warner, Verizon, EchoStar Communications, DIRECTV Price: Not published. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 41

42 About CSG Systems CSG Systems International, Inc. provides outsourced billing, customer care, and print and mail solutions and services for the converged broadband and direct broadcast satellite markets in North America including: Cable television Direct broadcast satellite High Speed Internet Digital Voice and Voice Services IP services, including IPTV The company offers a suite of processing, software, and professional services, which allows clients to automate their customer care and billing functions. These functions include set-up and activation of customer accounts, sales support, order processing, invoice calculation, production and mailing of invoices, management reporting, electronic presentment and payment of invoices, and deployment and management of client s field technicians. CSG has a rich heritage of supporting the evolving needs of the North American broadband and satellite markets. In November 1994 a team of investors acquired First Data Corporation s Cable Services Group, which had been in business since Today, the world s largest and most innovative operators, including TimeWarner, Comcast, and DIRECTV, rely on CSG to create differentiated bundled services and a unique customer experience. CSG Systems was founded by Neal C. Hansen and Dr. George Haddix in The company is headquartered in Englewood, Colorado. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 42

43 Highlights Adaptive CRM with no limits. The pure web-based solution for ITIL, Helpdesk, Customer Support, Change Management, Sales Automation, Asset Management Over 10 years of production use by the most successful companies in the world. Ownership: Private Founded: 1991 Headquarters: Redwood City, CA delivery Model: Hosted and On-Premise Products: EnterpriseWizard CRM EnterpriseWizard Helpdesk EnterpriseWizard for ITIL Customer Focus: Mid-market and Large Enterprises Select Customers: Chevron, Fujitsu, NEC, Merrill Lynch, Emerson, General Dynamics, Moss Adams Price: Starts at $45/month/user 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 43

44 About EnterpriseWizard With headquarters in Silicon Valley and resellers worldwide, EnterpriseWizard, Inc. is the leading provider of powerful, affordable, and easily deployed 100% web-based business process automation (BPA) solutions for organizations of all sizes. EnterpriseWizard CRM is the only solution that can adapt to your exact needs in real time because it is the only system built on a generalized, adaptive technology engine, so it provides the right fit for your business today, with limitless extensibility for the future. Modules address your needs in support, sales, marketing, ITIL, change control, reseller management, RMA processing, asset management, workflow, project management, customer portals, auditability for government compliance and more. The entire system has been proven through over 10 years of production use and is deployed worldwide. All functionality is included for one simple price with no hidden extras and is available for purchase or as a SaaS service on a monthly basis with no long-term contract requirements. A browser-based interface allows you to rapidly map the solution to your own business processes without writing a line of code, and the adaptable data model, drag-and-drop workflow engine, multi-platform compatibility, and granular access permissions ensure that the system can rapidly adapt as your needs change in the future. With an open, standards-based architecture, the core adaptive engine provides limitless extensibility and leverages 2EE technology for enterprise class scalability, security and connectivity, with full support for LDAP and web services. Unlike SaaS vendors who lock you into their proprietary service and uncertain future, EnterpriseWizard can be purchased and moved in-house under IT control with just 6 mouse clicks for tight integration with sensitive backend systems. 2009, Business-Software.com. All Rights Reserved. Reproduction Prohibited. 44