Creating Customized Training for a Leading Insurance Company

Size: px
Start display at page:

Download "Creating Customized Training for a Leading Insurance Company"

Transcription

1 Customer Success Stories TEKsystems Global Services Creating Customized Training for a Leading Insurance Company FINANCIAL SERVICES TRAINING AND EDUCATION SERVICES

2 Executive Summary A Fortune 50 insurance company made TEKsystems a preferred training provider to design customized e-learning and instructor-led training content. Quick Facts Client Industry: Insurance Revenue: Approximately $70 billion Employees: Over 65,000 Geographic Presence: Headquartered in the Midwest with nearly 20,000 agents working across the United States Objectives Design and write content for instructor-led training and e-learning courses Work with the client s subject matter experts to develop new content and enhance existing information Become a preferred provider based on our proven ability to deliver consistently high-quality service Challenges Increase our team quickly when needed to support time-sensitive training initiatives, without sacrificing continuity of service Fill in gaps in existing content by interviewing the client s subject matter experts and reviewing archived information and other resources Advise client in the most effective training modalities for different needs (e.g., scenario-based e-learning or instructor-led training) Results Recognized as a preferred training development partner Delivered nearly 300 hours of training content Regarded as an internal member of the education team by the client s internal customers Technologies Supported Adobe Captivate Articulate Presenter TEKsystems Global Services Customer Success Stories TEKsystems.com 2

3 Client Profile The client, a leading property and casualty insurance provider in the Midwest, has more than 65,000 employees and over 18,000 agents working in North America. With coverage across the United States, the client offers private automobile and home insurance, as well as non-medical health insurance through partnerships. TEKsystems has partnered with this client since Industry Landscape In industries with a customer service orientation, companies must invest heavily in their workforce. Increasingly, organizations see measurable value in providing enhanced training in areas like technology use, customer service and sales techniques, which can increase revenue and create cost savings. At the same time, mature companies are scrutinizing their processes to generate cost efficiencies. Many organizations view training as a non-core process, primarily because it does not directly generate income or a competitive advantage unique to that company. Also, most organizations lack the training and education expertise to facilitate a sophisticated training program in house. However, companies do not desire generic training products, as these can represent an inefficient use of time for large groups of employees, and they often fail to deliver the right message. Many companies meet this challenge by working closely with experienced training and education providers to create customized training courses. They draw on partners specialized knowledge of areas like the effectiveness of different training delivery modalities (such as instructor-led training or e-learning) and the ability to write content that meets users learning needs. Training and education partners can also help organizations meet peak training demands quickly without maintaining a large, permanent education staff. I will say that of all the vendors I work with, one of my favorites is the relationship I have with TEKsystems. For myself, whenever I have questions, I m on the phone with [my TEKsystems relationship manager]. I have one other vendor I can say that about; no one else. Manager at the client TEKsystems Global Services Customer Success Stories TEKsystems.com 3

4 Situation In order to provide top-flight service, our client, a Fortune 50 financial services company, invests heavily in educating its workforce of 65,000. With more than 100 discrete insurance and financial products, the client must provide customized training in topics from technology use to claims processing. Like many mature organizations, the client wished to evolve their training processes to reap cost efficiencies and regulate quality and content. In the past, individual business units created and delivered training products to their internal customers. But in order to standardize messaging and deliver a higher quality of training, the client decided to run all training through their Learning and Development (L&D) Department. But the size of the client and breadth of their topic offerings presented L&D with major challenges. The department would have to be enormous to create curricula and deliver training to the client s 65,000 employees, who were dispersed throughout the United States. Critically, it would have to be able to scale up quickly to support new business objectives. But the ability to meet the training needs of With more than 100 discrete insurance and financial products, the client must provide customized training in topics from technology use to claims processing. a sizable, geographically dispersed staff in a timely manner would mean the department would have to be large, which would lead to inefficient staffing levels during slower periods. L&D wanted to provide a high quality of service that satisfied their end customers while maintaining an efficient team size and cost. Instead of creating a massive internal training department, the client decided to strategically outsource projects to training and education providers. As L&D matured and gained knowledge of what practices worked for them, they elected to identify preferred training development providers to better manage procurement and quality. Solution Based on previous engagements, including one in which we trained approximately 86,000 people across the U.S. in Unified Communications technology, the client selected TEKsystems as a preferred provider. TEKsystems would partner with L&D and the client s internal business unit training leaders to develop at least 270 hours of training content. TEKsystems would provide a team of project managers and expert instructional designers to facilitate partnerships and create the content. The instructional designers would reshape preexisting content or work with subject matter experts to construct original content in a variety of topics, including systems-based technologies, property and casualty claims, ethics and customer service. TEKsystems Global Services Customer Success Stories TEKsystems.com 4

5 In order to provide cost-effective service as well as high-quality, timely deliverables, we would maintain a flexible approach to our team structure and size. Supported by our first-rate recruiting capacity, our team could scale up or down quickly in response to project needs. To ensure consistency and quality, we would dedicate a project manager as a permanent program manager. She would lead the efforts of a scalable team of project managers, editors / quality assurance testers and instructional designers. Our project managers would handle the logistics of interacting with the client s stakeholders and deliverable schedules, as well as provide weekly tracking updates to the client on budget use and scheduling. Our education offerings would include a variety of modalities, including instructor-led training and e-learning courses, including software simulations and scenario-based animations. For instructor-led training, we would provide instructor guides and PowerPoints, as well as student materials. Our designers would write the content, ensuring it was suitable for the training modality and delivered in appropriate chunks. Our editors would check the content, and also provide quality assurance testing for the e-learning courses. Finally, the program manager would provide the ultimate quality check to ensure consistency with the client s messaging and goals, as well as the quality of content design. Results To date, TEKsystems has provided more than 40 hours of custom training content, with approximately 300 additional hours currently in development. The client s internal customers view us as a part of their team, a testament to the smoothness of the partnership. We created a variety of products, including hands-on e-learning courses. One scenariobased course walked users through a simulated call with a customer, presenting situations for the learner to work through. Another e-learning course allowed users to practice using applications in a safe, interactive environment. Our team worked with subject matter experts from several of the client s business units to refine existing materials or develop new content. Our training providers reshaped and enhanced existing training courses by interviewing company experts, exploring archived materials and reviewing other resources. Our flexible team model proved critical to meeting our client s goals. The forecasting system the client used to anticipate their training needs was not fully functional, which meant many time-sensitive training projects appeared with little advance notice, but we were able to scale up quickly by maintaining a team of approximately 30 resources familiar with the client. The scale of our Training and Education Services offering One scenario-based course walked users through a simulated call with a customer, presenting situations for the learner to work through. TEKsystems Global Services Customer Success Stories TEKsystems.com 5

6 allowed us to place these resources on other projects when the client s needs were less intense. This approach, paired with our well-developed documentation processes, as well as the leadership and mentoring of our program manager, allowed us to deliver cost efficiencies and service continuity. Our strong relationship with the client also allowed us to learn many of their cultural nuances, policies and the preferences of their business units. This enabled us to operate with shorter feedback cycles and less guidance, helping speed up the time to deliver finished products. We learned from each process and used our most successful products and processes as templates for future work. The client has invited us to return for multiple engagements, and several business units have specifically asked to work with us. We look forward to continuing to grow this partnership. Key Success Factors Training expertise TEKsystems Training and Education Services team comprises more than 750 instructional designers, certified instructors and e-learning developers. We require our professionals to have a minimum of 10 years of experience as a training practitioner and three years in instructional delivery. In this engagement, the specialized knowledge of our team allowed us to advise our client in the most effective training modalities and deliver well-designed content. Commitment to client success We partner with clients to deliver tailored results that meet their goals. In this case, it meant finding ways to ensure quality and continuity while providing the cost savings of a scalable team. We accomplished this by thoroughly documenting the client s preferences, policies and other attributes; providing a permanent team lead to check work and mentor new instructional designers; and maintaining a stable team of resources who were familiar with the client s needs but could also be placed on other projects during slower periods. Logistical excellence One of the hallmarks of all TEKsystems Global Services engagements is operational sophistication. We take a disciplined approach to service delivery that includes building in continuous improvement processes, and tracking and reporting on budget spend and other metrics to the client. We also used tracking to identify potential timeline risks for the client. Our careful project management processes allows clients to avoid the stress of managing complicated projects. TEKsystems Global Services Customer Success Stories TEKsystems.com 6

7 About TEKsystems People are at the heart of every successful business initiative. At TEKsystems, we understand people. Every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there. Visit us online at TEKsystems.com TEKsystems Global Services Customer Success Stories TEKsystems.com 7

QUICK FACTS. Facilitating IT Service Management Enterprise-wide for Leading Insurance Provider TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Facilitating IT Service Management Enterprise-wide for Leading Insurance Provider TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Financial Services, Application Management Outsourcing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Insurance Revenue: $64.3 billion Employees: Over 65,000 Geographic

More information

QUICK FACTS. Providing a Unified Communications Training Solution to End Users Across North America

QUICK FACTS. Providing a Unified Communications Training Solution to End Users Across North America [ Financial Services, Training and Education Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: $64.3 billion Employees: Over 65,000

More information

Helping an oil and gas company maximize a business intelligence investment

Helping an oil and gas company maximize a business intelligence investment Customer Success Stories TEKsystems Global Services Helping an oil and gas company maximize a business intelligence investment ENERGY SERVICES DATA SERVICES Executive Summary A Fortune 500 oil and gas

More information

Designing and Implementing IT Infrastructure Standardization for a Large Energy Company

Designing and Implementing IT Infrastructure Standardization for a Large Energy Company Customer Success Stories TEKsystems Global Services Designing and Implementing IT Infrastructure Standardization for a Large Energy Company ENERGY SERVICES NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT

More information

QUICK FACTS. Transitioning On-Site Support to an Off-Shore Model on Behalf of an Insurance Provider

QUICK FACTS. Transitioning On-Site Support to an Off-Shore Model on Behalf of an Insurance Provider [ Financial Services, Application Development and Management ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: More than $68 billion Employees:

More information

Designing a Customized E-learning Solution for a Worldwide IT Company

Designing a Customized E-learning Solution for a Worldwide IT Company Customer Success Stories TEKsystems Global Services Designing a Customized E-learning Solution for a Worldwide IT Company INFORMATION TECHNOLOGY TRAINING AND EDUCATION SERVICES Executive Summary TEKsystems

More information

Facilitating a Windows 7 Upgrade and Application Packaging for a Major U.S. Bank

Facilitating a Windows 7 Upgrade and Application Packaging for a Major U.S. Bank Customer Success Stories TEKsystems Financial Services Facilitating a Windows 7 Upgrade and Application Packaging for a Major U.S. Bank FINANCIAL SERVICES NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT

More information

Establishing a Mature Identity and Access Management Program for a Financial Services Provider

Establishing a Mature Identity and Access Management Program for a Financial Services Provider Customer Success Stories TEKsystems Global Services Establishing a Mature Identity and Access Management Program for a Financial Services Provider FINANCIAL SERVICES NETWORK INFRASTRUCTURE SERVICES INFORMATION

More information

AGILE SOFTWARE TESTING

AGILE SOFTWARE TESTING AGILE SOFTWARE TESTING Business environments continue to rapidly evolve, leaving many IT organizations struggling to keep up. This need for speed has led to an increased interest in the Agile software

More information

QUICK FACTS. Providing an Infrastructure Managed Services Solution for a Telecommunications Provider

QUICK FACTS. Providing an Infrastructure Managed Services Solution for a Telecommunications Provider Providing an IT Education Business Processing [ Communications, Infrastructure ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Telecommunications Revenue: $124 billion, consolidated

More information

QUICK FACTS. Guiding the Identity and Access Management Strategy for Yale New Haven Health System TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Guiding the Identity and Access Management Strategy for Yale New Haven Health System TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Healthcare Services, Network Infrastructure Services Information Security ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Healthcare Revenue: $3.3 billion Employees: 18,000

More information

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery Customer Success Stories TEKsystems Global Services Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery COMMUNICATIONS AGILE TRANSFORMATION SERVICES Executive Summary

More information

QUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Energy Services, Managed Services Offering/ Network Infrastructure Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Oil and natural gas Revenue: Approximately $5.2

More information

QUICK FACTS. Modernizing a Retailer s Point-of-Sale System from Off Shore. TEKsystems Global Services Customer Success Stories.

QUICK FACTS. Modernizing a Retailer s Point-of-Sale System from Off Shore. TEKsystems Global Services Customer Success Stories. [ Retail, Application Management Outsourcing ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Retail Revenue: Approximately $19 billion Employees: 30,000 Geographic Presence:

More information

QUICK FACTS. Catholic Health Initiatives Collaborates with TEKsystems to Update its Aging Fleet of IT Equipment to Achieve Meaningful Use

QUICK FACTS. Catholic Health Initiatives Collaborates with TEKsystems to Update its Aging Fleet of IT Equipment to Achieve Meaningful Use [ Healthcare, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: Approximately $9.8 billion (FY2012) Employees: Approximately 78,000

More information

QUICK FACTS. Helping a Software-as-a-Service Provider Scale up Automated Testing TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Helping a Software-as-a-Service Provider Scale up Automated Testing TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Information Technology, Quality Assurance and Testing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Digital marketing Revenue: Approximately $300 million Employees: Approximately

More information

QUICK FACTS. Enhancing the Marketing Campaign Management Portal for an SaaS Provider. TEKsystems Global Services Customer Success Stories

QUICK FACTS. Enhancing the Marketing Campaign Management Portal for an SaaS Provider. TEKsystems Global Services Customer Success Stories [ Information Technology, Application Development ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Internet and software services Revenue: Over $200 million Employees: Nearly

More information

The Real Cost of a Bad Hire

The Real Cost of a Bad Hire On average, employee turnover cost U.S. businesses an estimated $300 billion. 1 The staggering cost of employee turnover can be viewed as simply the cost of doing business, however, additional damage occurs

More information

QUICK FACTS. Delivering Superior IT Support Services for a Video Game Maker TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Delivering Superior IT Support Services for a Video Game Maker TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Information Technology, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Video and consumer entertainment Revenue:

More information

QUICK FACTS. Migrating User Accounts and Servers to a New Active Directory Domain for a Packaging Manufacturer

QUICK FACTS. Migrating User Accounts and Servers to a New Active Directory Domain for a Packaging Manufacturer [ Manufacturing, Network Infrastructure Services Technology Deployment ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Packaging manufacturing Revenue: Over $9 billion Employees:

More information

QUICK FACTS. Providing Application Development and Data Migration Support for a Leading Healthcare Company

QUICK FACTS. Providing Application Development and Data Migration Support for a Leading Healthcare Company [ Healthcare Services, Application Development ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: Private Employees: Over 400 Geographic Presence: Locations

More information

QUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories.

QUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories. Providing an IT Education Business Processing [ Information Technology, Applications Management ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Software Revenue: $74.3 billion

More information

QUICK FACTS. Facilitating Application Packaging on Behalf of a Global Professional Services Company

QUICK FACTS. Facilitating Application Packaging on Behalf of a Global Professional Services Company [ Professional Services, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Professional Services Revenue: Over $13 billion Employees: Over 250,000 Geographic

More information

QUICK FACTS. Supporting a Large-scale Technology Deployment for a Hospital s Grand Opening. TEKsystems Global Services Customer Success Stories

QUICK FACTS. Supporting a Large-scale Technology Deployment for a Hospital s Grand Opening. TEKsystems Global Services Customer Success Stories [ Healthcare, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: More than $10 billion Employees: Approximately 6,900 Geographic Presence:

More information

QUICK FACTS. Delivering a Unified Data Architecture for Sony Computer Entertainment America TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Delivering a Unified Data Architecture for Sony Computer Entertainment America TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Consumer goods, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Objectives Develop a unified data architecture for capturing Sony Computer Entertainment America s (SCEA)

More information

QUICK FACTS. Implementing Oracle Business Intelligence Applications 11g for a Fortune 500 Corporation

QUICK FACTS. Implementing Oracle Business Intelligence Applications 11g for a Fortune 500 Corporation [ Manufacturing, Analytics Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Appliances manufacturing Revenue: $146 billion (parent company) Employees: 305,000 (parent

More information

QUICK FACTS. Mitigating Co-employment Risk for a Global Interactive Entertainment Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Mitigating Co-employment Risk for a Global Interactive Entertainment Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Information Technology, Managed Services Offering ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Media, entertainment and gaming Revenue: More than $4 billion

More information

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000

More information

CUSTOMER SUCCESS STORIES

CUSTOMER SUCCESS STORIES [ Applications Development, MSO ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Client Revenue: The parent company holds more than $340 billion in assets

More information

QUICK FACTS. Consolidating Service Desks Post-Merger for a Leading U.S. Energy Supplier TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Consolidating Service Desks Post-Merger for a Leading U.S. Energy Supplier TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Energy Services, Managed Services Offering/IT Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Energy Revenue: $23.5 billion Employees: Approximately 26,000

More information

QUICK FACTS. Optimizing Procurement and Invoicing Processes on Behalf of a Financial Services Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Optimizing Procurement and Invoicing Processes on Behalf of a Financial Services Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Financial Services, Data Services] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Revenue: Nearly $2 billion Employees: Approximately 3,000 Geographic

More information

IT Workforce snapshot

IT Workforce snapshot 2013 IT Workforce snapshot TEKsystems IT Workforce Snapshot is designed to provide a high-level view of trends impacting IT spending, IT employment, workforce supply and demand, compensation and geographical

More information

BRAVE NEW WORLD: OVERCOMING NEW HEALTHCARE CHALLENGES WITH TOP IT TALENT

BRAVE NEW WORLD: OVERCOMING NEW HEALTHCARE CHALLENGES WITH TOP IT TALENT HEALTHCARE CHALLENGES WITH TOP IT TALENT Massive change is on the horizon for your healthcare organization in fact, it has probably already started. For years, industry organizations have departmentalized

More information

CHOOSING THE MOST EFFECTIVE APPROACH TO VENDOR CONSOLIDATION

CHOOSING THE MOST EFFECTIVE APPROACH TO VENDOR CONSOLIDATION Rising operational costs, along with a charge from above to do more with less, place pressure on organizations to identify effective strategies to reduce spending. In the world of vendor management, this

More information

PRACTICAL BUSINESS INTELLIGENCE STRATEGIES:

PRACTICAL BUSINESS INTELLIGENCE STRATEGIES: PRACTICAL BUSINESS INTELLIGENCE STRATEGIES: Strong BI Foundations to Fuel Your Business Success. Companies that stand out from the crowd have learned the importance of leveraging information to make the

More information

TITLE: LEARNING SPECIALIST CLASSIFICATION: ADMINISTRATIVE OFFICER (AO) 24

TITLE: LEARNING SPECIALIST CLASSIFICATION: ADMINISTRATIVE OFFICER (AO) 24 JOB STORE PROFILE #110 Position #14438 TITLE: LEARNING SPECIALIST CLASSIFICATION: ADMINISTRATIVE OFFICER (AO) 24 JOB OVERVIEW Reporting to the Manager, Human Resources and Development Services, the Learning

More information

Survey findings. Executive Summary. Subject: Onboarding

Survey findings. Executive Summary. Subject: Onboarding 2012 Survey findings Executive Summary Subject: Onboarding To drive successful business outcomes, it is critical to evaluate IT initiatives within the context of the broader market environment. TEKsystems

More information

Modernizing H-E-B s Point-of-sale Systems

Modernizing H-E-B s Point-of-sale Systems Customer Success Stories TEKsystems Global Services Modernizing H-E-B s Point-of-sale Systems RETAIL NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT Executive Summary H-E-B engaged TEKsystems to

More information

Managing a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS

Managing a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS [ Government, Managed Services Offering, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Government Employees: More than

More information

QUICK FACTS. Implementing a Big Data Solution on Behalf of a Media House TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing a Big Data Solution on Behalf of a Media House TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Communications, Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile (parent company) Industry: Media, broadcasting and entertainment Revenue: Approximately $28 billion Employees:

More information

SURVEY FINDINGS. Executive Summary. Introduction Budgets and Spending Salaries and Skills Areas of Impact Workforce Expectations

SURVEY FINDINGS. Executive Summary. Introduction Budgets and Spending Salaries and Skills Areas of Impact Workforce Expectations SURVEY FINDINGS TEKsystems Annual IT Forecast 2015 Executive Summary More than 500 IT leaders (CIOs, IT VPs, IT directors and IT hiring managers) were polled on the current state of IT spending, skills

More information

White Paper Build A Change Management Office

White Paper Build A Change Management Office Building Change Capability We make it happen. Better. White Paper Build A Change Management Office 9 Steps to Make Your Change Efforts Stick May 2014 Better Change Management Developing a Change Management

More information

GLOBAL CORPORATE SERVICES

GLOBAL CORPORATE SERVICES GLOBAL CORPORATE SERVICES ALIGNING CBRE s Global Corporate Services (GCS) is the world leader in commercial real estate services. As the top real estate services provider named to the Global Outsourcing

More information

THE CLOUD: PROGRESS AND POTENTIAL

THE CLOUD: PROGRESS AND POTENTIAL THE CLOUD: PROGRESS AND POTENTIAL The cloud has made a tremendous amount of progress in a relatively short time on the technological landscape. Cloud solutions faced doubts soon after their introduction,

More information

Training Programs for Enterprise-Wide Change

Training Programs for Enterprise-Wide Change Training Programs for Enterprise-Wide Change Top Five Requirements for Programs that Deliver Prepared by VisionCor, Inc. 1 Contents Summary... 3 Before We Get Started... 3 Program Principles... 4 Business

More information

Transforming Training Execution:

Transforming Training Execution: Learning Services : Reducing Cost and Improving Performance Sam Herring, CEO and Co-Founder, Intrepid Learning, Inc. March 2009 : Reducing Cost and Improving Performance Do you know how much your company

More information

QUICK FACTS. Establishing a Telephony Service Desk System to Enhance Telecommunications Support. TEKsystems Global Services Customer Success Stories

QUICK FACTS. Establishing a Telephony Service Desk System to Enhance Telecommunications Support. TEKsystems Global Services Customer Success Stories [ Retail, Support Services ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Retail Revenue: $50.7 billion Employees: Approximately 167,000 Geographic Presence: Headquartered

More information

Project, Program & Portfolio Management Help Leading Firms Deliver Value

Project, Program & Portfolio Management Help Leading Firms Deliver Value in collaboration with Project, Program & Portfolio Help Leading Firms Deliver Value Managing Effectively & Efficiently Through an Enterprise PMO Program & Portfolio : Aligning IT Capabilities with Business

More information

snapshot IT Workforce IT Workforce snapshot subject HEALTHCARE

snapshot IT Workforce IT Workforce snapshot subject HEALTHCARE 2013 IT Workforce snapshot 2013 IT Workforce subject HEALTHCARE snapshot TEKsystems Healthcare IT Workforce Snapshot is designed to provide a high-level view of trends impacting IT spending and IT employment

More information

Recruitment Solutions for the Global Aviation Industry

Recruitment Solutions for the Global Aviation Industry Recruitment Solutions for the Global Aviation Industry Aviation Labour Group Aviation Labour Group (ALG) draws on global talent to deliver temporary and permanent recruitment solutions to International

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Entrepreneurial Company of the Year Award Pharmaceutical Knowledge Process Outsourcing North America, 2013 Frost & Sullivan s Global Research Platform Frost

More information

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 4 3. Assets and Tools... 5 4. Outcomes...

More information

Survey Findings DEEP DIVE

Survey Findings DEEP DIVE 2015 Survey Findings DEEP DIVE Introduction Introduction The survey results highlight significant expectations for spending increases, yet tempered confidence in IT departments ability to meet Big Data

More information

IT Workforce. Your onboarding program has the potential to increase retention, productivity and revenue

IT Workforce. Your onboarding program has the potential to increase retention, productivity and revenue IT Workforce Planning Perspectives TEKsystems, a leading provider of IT staffing solutions, IT talent management expertise and IT services, recently surveyed more than 2,400 IT professionals for its quarterly

More information

Working With government Agencies calls for Well-DevelopeD it

Working With government Agencies calls for Well-DevelopeD it Working With government Agencies calls for Well-DevelopeD it In government, as in any industry of such scale, there is constantly new work to be done. Projects must be initiated, developed and maintained,

More information

SHARED SERVICES OR OUTSOURCING?

SHARED SERVICES OR OUTSOURCING? SHARED SERVICES OR OUTSOURCING? Assessing Scope, Process Maturity and Organizational Design Kevin Lewis, ISG Director; CPA, CGMA www.isg-one.com INTRODUCTION As organizations grow in size and complexity,

More information

2015 Trends & Insights

2015 Trends & Insights Asia Pacific Mobility The Asia Pacific Mobility Brookfield Global Relocation Services Trends & Insights report is reflective of the global economy which is strongly tied with the economic realities of

More information

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 3 3. Assets and Tools... 4 4. Outcomes...

More information

Top Tier Staffing, LLC. General Information

Top Tier Staffing, LLC. General Information 36 General Information What s In It For You Introduction Staffing Services Managed Services Consulting Services RPO FAQs Contact Info Top Tier Staffing, LLC ASA Member American Staffing Association MWBE

More information

Reshaping the enterprise for the future of work. Are you ready?

Reshaping the enterprise for the future of work. Are you ready? Reshaping the enterprise for the future of work. Are you ready? Reshaping the enterprise for Why Pomeroy? the future of work. Pomeroy is a leading independent provider of comprehensive IT infrastructure

More information

IT Workforce. Create a winning team by leveraging a performance management system. Guide your employees to achieve success as a high-performing team

IT Workforce. Create a winning team by leveraging a performance management system. Guide your employees to achieve success as a high-performing team IT Workforce Perspectives To optimize how organizations attract, develop and retain great IT people, it is critical to evaluate what happens at the line levels of IT and how organizations source, screen,

More information

What distinguishes GBS?

What distinguishes GBS? What distinguishes GBS? Boost your career Geneva Business School (GBS) is a leading Swiss Business School with an international approach, dedicated to preparing world leaders. GBS encourages students to

More information

Delivering Value for a New Generation of Hospital Medicine. www.hospitalistsnow.com

Delivering Value for a New Generation of Hospital Medicine. www.hospitalistsnow.com Delivering Value for a New Generation of Hospital Medicine www.hospitalistsnow.com 1 Welcome to hospitalistsnow. Advancing the health of your hospital. Management Services 1 Quality-focused Metrics-driven

More information

IT WORKFORCE PERSPECTIVES

IT WORKFORCE PERSPECTIVES IT WORKFORCE PERSPECTIVES To optimize how organizations attract, develop and retain great IT people, it is critical to evaluate what happens at the line levels of IT and how organizations source, screen,

More information

PMO Starter Kit. White Paper

PMO Starter Kit. White Paper PMO Starter Kit White Paper January 2011 TABLE OF CONTENTS 1. ABOUT THE PMO STARTER KIT...3 2. INTRODUCTION TO THE PMO STARTER KIT WHITE PAPER...3 3. PMO DEVELOPMENT ROADMAP...4 4. PLAN PHASE...5 4.1 CREATE

More information

Your Recruitment Process & the Recovery:

Your Recruitment Process & the Recovery: Hr WHITEPAPER Your Recruitment Process & the Recovery: Strategies for Success By Josh Sorkin & Jesper Bendtsen P CONTENTS INTRODUCTION: Why Do Companies Outsource? THE Recruitment Models: An Overview Strategies

More information

Department of Energy. Customer Service Plan

Department of Energy. Customer Service Plan Department of Energy Customer Service Plan A Message from the Secretary Over the past two and a half years, the Obama Administration and the Department of Energy have worked to make the federal government

More information

Corporate Human Resources Internal Role Profile

Corporate Human Resources Internal Role Profile Corporate Human Resources Internal Role Profile Director, Organizational Development Role Purpose: Reporting to the Executive Director, Talent Management, this position provides leadership and functional

More information

Getting More Value from your BIM Process with Autodesk Collaboration and Data Management Products

Getting More Value from your BIM Process with Autodesk Collaboration and Data Management Products Autodesk Vault Professional 2014 Getting More Value from your BIM Process with Autodesk Collaboration and Data Management Products Building Information Modeling (BIM) is a process that relies on intelligent

More information

Recruitment Process Outsourcing Methodology Statement

Recruitment Process Outsourcing Methodology Statement Recruitment Process Outsourcing Methodology Statement Contents An Overview... 3 Steps To Success The Components of an Outsourced Recruitment Process... 4 Why Use RPO?... 6 Why Consult Group?... 8 About

More information

Executive Checklist to Transitioning Processes

Executive Checklist to Transitioning Processes Digital Innovation Series Executive Checklist to Transitioning Processes Building a Flexible Model The Digital Innovation Series traces the trends that are driving the digital-innovation imperative that

More information

- 5 days (30 PDUs)... 15. ITIL V3 Intermediate Capability - Planning, Protection and Optimization... 14

- 5 days (30 PDUs)... 15. ITIL V3 Intermediate Capability - Planning, Protection and Optimization... 14 Course List Business Analysis... 5 Advanced Business Analysis - 2 days (16 PD Hrs/CDUs)... 5 Basics of Business Analysis - 1 day... 5 Business Process Analysis - 2 days... 5 Business Analysis Certification

More information

Project Management Training Services

Project Management Training Services Project Management Training Services We have training courses and workshops designed to develop the skills, knowledge and practice needed to build the competence required to manage projects successfully.

More information

The New Value of Change Management: Success at Microsoft

The New Value of Change Management: Success at Microsoft The New Value of Change Management: Success at Microsoft by Molly Cooper, Microsoft IT Page 1 of 8 Summary Microsoft recently completed a significant IT transformation effort by replacing the existing

More information

Our solutions reduce costs, streamline process and increase efficiencies. Facilities Management Litigation and Document Solutions

Our solutions reduce costs, streamline process and increase efficiencies. Facilities Management Litigation and Document Solutions Discover Possibilities With Pitney Bowes Legal Solutions Our suite of solutions is the differentiator in today s complex legal environment. We manage the business of law Pitney Bowes is the market leader

More information

Accenture Perfect CPG Analytics. End-to-end analytics services for fact-based business decisions and high-performing execution

Accenture Perfect CPG Analytics. End-to-end analytics services for fact-based business decisions and high-performing execution Accenture Perfect CPG Analytics End-to-end analytics services for fact-based business decisions and high-performing execution Moving from insights to action at speed Consumer Packaged Goods (CPG) companies

More information

strategic workforce planning: building blocks to success

strategic workforce planning: building blocks to success strategic workforce planning: building blocks to success Foreword by Tom Kaminsky The ability to attract and retain people with valuable skills that meet business objectives is vital for companies seeking

More information

Mobility Services International Whitepaper Outsourcing Relocation: Be Not Afraid October 2008. www.msimobility.com

Mobility Services International Whitepaper Outsourcing Relocation: Be Not Afraid October 2008. www.msimobility.com Mobility Services International Whitepaper Outsourcing Relocation: Be Not Afraid October 2008 www.msimobility.com Outsourcing Relocation: Career Suicide? Definitely Not. If you re like most human resources

More information

Inside Outsourcing. Jeff Osborne, Chief Operating Officer Business Process Outsourcing, Accenture. Inside with: April 10

Inside Outsourcing. Jeff Osborne, Chief Operating Officer Business Process Outsourcing, Accenture. Inside with: April 10 April 10 Inside Outsourcing INTERVIEWED BY LARRY JANIS Jeff Osborne, Chief Operating Officer Business Process Outsourcing, is a global management consulting, technology services and outsourcing company.

More information

Transform the economics of IT, unlock the business value Managed Services

Transform the economics of IT, unlock the business value Managed Services Transform the economics of IT, unlock the business value "Avanade has become a trusted partner. They understand our business and they continue to offer advice and solutions that keep our systems in tune

More information

The Fundamentals of Managed Service Provider (MSP) Programs

The Fundamentals of Managed Service Provider (MSP) Programs Part 2 of 3 The Fundamentals of Managed Service Provider (MSP) Programs Part 2: Sourcing Models kellyservices.com Table of Contents Introduction / 3 01 Is it a Sourcing Model, or an MSP? / 4 Master Vendor

More information

Recruitment and Selection

Recruitment and Selection Recruitment and Selection The recruitment and selection belongs to value added HR Processes. The recruitment is about: the ability of the organization to source new employees, to keep the organization

More information

Marketing Procurement similar but different?

Marketing Procurement similar but different? Marketing Procurement similar but different? How procurement executives can help manage marketing spend agency lifecycle experts select.scope.brief.produce.evaluate Introduction Most senior executives

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011

More information

At the Heart of Virtualizing Insurance

At the Heart of Virtualizing Insurance At the Heart of Virtualizing Insurance New Era in Property and Casualty (P&C) Insurance Cloud Computing Strategic Implementation of Cloud Computing Services Adds Effectiveness and Efficiency to the Insurance

More information

The Last Outsourcing Frontier: Software Testing?

The Last Outsourcing Frontier: Software Testing? The Last Outsourcing Frontier: Software Testing? Realizing significant cost savings and business process improvements through a structured approach to outsourced testing Performance driven. Quality assured.

More information

RAPID ENGINEERING WITH AGILE RIGHTSHORE DELIVERY (REWARD)

RAPID ENGINEERING WITH AGILE RIGHTSHORE DELIVERY (REWARD) RAPID ENGINEERING WITH AGILE RIGHTSHORE DELIVERY (REWARD) A cost-effective, out of the box approach that combines agile development with an optimised Rightshore team REWARD Flexible, manageable and cost-effective

More information

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence Managed Services The Future of Process Led Transformation has arrived Insight Driven Value Chain Management BPM Execution Excellence A Managed Services approach to Process Led Transformation can enable

More information

Talent Management Leadership in Professional Services Firms

Talent Management Leadership in Professional Services Firms Talent Management Leadership in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction.... 3

More information

Quality Assurance Services

Quality Assurance Services Quality Assurance Services e-core: Offsite IT Service Delivery Model e-core s model has been designed to meet the highest quality standards in offsite IT consultancy and development services. It is based

More information

IBM Global Process Services. Next-generation business process outsourcing for Natural Resources

IBM Global Process Services. Next-generation business process outsourcing for Natural Resources IBM Global Process Services Next-generation business process outsourcing for Natural Resources 2 IBM Global Process Services Australia s mining, petroleum, and LNG companies across the Natural Resources

More information

The Last Outsourcing Frontier: Software Testing?

The Last Outsourcing Frontier: Software Testing? The Last Outsourcing Frontier: Software Testing? Realizing significant cost savings and business process improvements through a structured approach to outsourced testing Performance driven. Quality assured.

More information

SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION................................ 3 UNDERSTAND YOUR CURRENT SITUATION............ 4 DRAW

More information

Your Workforce is Changing and So is the way. You Manage it

Your Workforce is Changing and So is the way. You Manage it Optimizing a contingent workforce is humanly possible Managed Service Provider Your Workforce is Changing and So is the way You Manage it In a fast-paced, unpredictable marketplace, organizations must

More information

EMBA in Real Estate Leadership Curriculum (45 credits)

EMBA in Real Estate Leadership Curriculum (45 credits) EMBA in Real Estate Leadership Curriculum (45 credits) Level A - Foundation Courses (30 credits): EMBA 7000 EMBA 7005 EMBA 7010 EMBA 7015 Orientation The purpose of this course is to provide students with

More information

Technology. Accenture Infrastructure Outsourcing Services

Technology. Accenture Infrastructure Outsourcing Services Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not

More information

DITA Adoption Process: Roles, Responsibilities, and Skills

DITA Adoption Process: Roles, Responsibilities, and Skills DITA Adoption Process: Roles, Responsibilities, and Skills Contents 2 Contents DITA Adoption Process: Roles, Responsibilities, and Skills... 3 Investigation Phase... 3 Selling Phase...4 Pilot Phase...5

More information

Recruitment Process Outsourcing:

Recruitment Process Outsourcing: Recruitment Process Outsourcing: What You Should Look for in an RPO Provider James F. McCoy Vice President & RPO Practice Lead It used to be that companies looked exclusively at cost and process to identify

More information

The Call to Off-shore

The Call to Off-shore Ever dial a 1-800 number and have your call routed directly to India? In as little time as it takes to say hello, many organizations outsourced their IT functions and projects overseas with high hopes

More information

Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity?

Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity? Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity? Contents Introduction Outsourcing Opportunities Challenges SAP Outsourcing Models Selecting the

More information