E-fficient Project Management and Execution
|
|
- Pierce Booker
- 3 years ago
- Views:
Transcription
1 [ Healthcare, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: More than $10 billion Employees: Approximately 6,900 Geographic Presence: Headquartered in the Midwest, with 25 office locations across the U.S. and Canada Supporting a Large-scale Technology Deployment for a Hospital s Grand Opening QUICK FACTS Objectives Install, move, add and change (IMAC) approximately 3,850 PCs, monitors and medical equipment in a new hospital facility Oversee hardware tracking, shipping and staging site at the hospital Complete deployment prior to the hospital s grand opening Challenges Communicate with hospital stakeholders and escalate necessary project developments Improvise with available on-site hardware and adjust staging and receiving areas to minimize downtime Overcome hardware delivery delays due to weather conditions and elevator access limitations due to ongoing construction Technologies Supported Kronos Clock Personal computers LCD monitors Results Installed, configured and tested all PCs, monitors and medical equipment in advance of the hospital s grand opening, seven weeks ahead of the original schedule Resolved pricing concerns tied to hardware delivery delays by proposing and ultimately converting the engagement to a T&M delivery model Provided a responsive and flexible project management team that included on-site team leads Implementation Highlights Adapted solution delivery model from per-unit to time and materials (T&M), ultimately resulting in a cost savings for the hospital Conducted a phased approach to test solution effectiveness and finalize the project plan Undertook additional equipment installations outside of original project scope
2 Executive Summary Our client, a national provider of integration technology, engaged TEKsystems on behalf of a large Chicago-based hospital to complete a PC IMAC deployment project for approximately 3,850 new and relocated PCs and LCDs. Client Profile Our client, a leading provider of integrated information technology solutions, provides technology products and business services to more than 250,000 small, medium and large business, government, education and healthcare organizations in the U.S. and Canada. This Fortune 500 company has been a partner of TEKsystems since Project Overview Innovations in technology are continually driving business development and improvement. Organizations must adapt to these developments to stay on the cutting edge of technology and reap the benefits of performance enhancements and reduced costs that often go hand-in-hand with newer technology. In addition, updating or replacing outdated software and hardware is necessary for an organization to stay relevant within their industry and to maximize their business opportunities. Aging technology left in place can result in significant business setbacks, such as costly security breaches, inadequate or unavailable technical support, and an inability to be seen as a progressive business. Additionally, outdated technology may no longer be compatible with newer software releases, making communication between systems both inside and outside of the organization challenging. In an ever-changing healthcare landscape, it is extremely important for hospitals to stay current, utilizing the most innovative technologies, so they can offer their patients the best care possible. As more healthcare organizations shift to electronic medical records (EMR) and modernize their systems to meet regulatory requirements, such as ICD-10 compliance, they are challenged to update or replace legacy computer systems, which can often be a timely, costly and complex process depending on the size of the facility. Maintaining patient records and viewing vital, real time patient health information is essential for hospitals to run smoothly and effectively. Hospitals often struggle executing tight technology rollout schedules that also minimize disruptions to patient care and facility functionality. Hospitals can t have downtime to fully update or replace equipment and technology all at once because they admit and treat patients around the clock. Staggered rollouts are often utilized for in-facility work; however, this approach can be more time-consuming and costly. Hospitals strive to strike the balance between timely equipment deployments that are both cost effective and minimize disruption to their daily operations. Situation Prompted by an acquisition of property downtown, a large Chicago-based hospital needed to relocate patients and equipment from numerous city facilities to its new, downtown facility. The hospital required resources and project management expertise to install, move, add and change (IMAC) approximately 3,850 PCs and monitors, as well as Kronos Clocks and cable verification, at their new facility in advance of the hospital s grand opening. The hospital s ribbon-cutting ceremony, to which several high-profile politicians had already been invited, was scheduled in six months so it was imperative that the PC IMAC deployment be completed on time, meaning that all computers, monitors and additional medical equipment be installed, configured and tested prior to the grand opening. The hospital s internal IT personnel didn t have the bandwidth to handle such a large-scale TEKsystems.com 2
3 deployment in-house, so it decided that bringing in a third-party partner would be the best, most cost effective solution to completing the project on time. The hospital decided to partner with our client, a national provider of integration technology, whom they relied on for the hospital s ongoing software and hardware needs. However, our client required additional support in order to complete the deployment because they lacked the resources and project management capabilities. Solution TEKsystems was brought to the table for this engagement because of our long-standing relationship with our client and a pre-existing relationship with the hospital. Both our client and the hospital felt strongly that our customized solutions and project management expertise would allow for a concise and successful deployment within the allotted time. We would employ a phased management approach to formulating and undertaking the PC IMAC deployment, consisting of planning, pilot, implementation and closeout steps, and requiring customer and leadership signoff at every phase. We would first meet with hospital leadership and discuss the parameters of the engagement, including facility status, hardware ordering and availability, PC imaging needs and any possible delays or setbacks that might hinder the project being completed by the hospital s grand opening. We would also develop a communication plan to document escalation procedures, risk mitigation strategies and resolution activities to make sure hospital stakeholders were continually informed of progress or issues should they occur. The project would involve remote project management and on-site team leads and deployment resources to install and provide the technical support for approximately 3,850 new and relocated PCs and monitors as well as installation of the additional medical equipment, including Kronos Clocks and cable verification. Under a per unit model, the hospital would be billed based on the time it took to install each item. TEKsystems The hospital s internal IT personnel didn t have the bandwidth to handle such a large-scale deployment in-house, so it decided that bringing in a third-party partner would be the best, most cost-effective solution to completing the project on time. would provide a skilled project management team consisting of a remote project manager, an on site project lead, team leads, warehouse/receiving coordinator, an administrator and anywhere from four to 10 PC technicians at a time depending on daily workload. The project was estimated to span 33 business weeks. Prior to starting implementation, we would execute a pilot to ensure that the proposed solution would be the most efficient approach to processing hardware, performing on-site staging and installation. Hardware ordering and imaging would be handled by our client off the hospital premises, which meant it would be critical for our team to verify that the staging area at the hospital was set up properly to handle the volume of new equipment coming in for our team to configure. In addition, since the new hospital facility was still undergoing construction, we would need to coordinate elevator time with on-site construction contractors, as availability was extremely limited due to ongoing building work. During the actual deployment, we would provide on-site project leadership, coordination and technical resources to complete the installation, configuration and testing of all new and relocated TEKsystems.com 3
4 PCs, monitors and medical equipment at the facility. Throughout the project, we would continue to work closely with all stakeholders to ensure services would be carried out in accordance with the project plan and timeline, providing inventory reports to hospital leadership on a daily basis as well as communicating project updates on a weekly status call. At the completion of the project, our project management team would provide full accounting and documentation for all work completed during the deployment and include both technical and financial results. Results After starting the project under a per-unit model, it became almost immediately evident to our project management team that due to unforeseen delays in hardware availability and construction activities, a time and material (T&M) model would be a better approach to completing the project. Switching to a T&M model would allow the client to only be billed for actual time and materials, meaning downtime incurred by hardware and construction delays would no longer be billed at a higher out of-scope rate. Though the T&M model would be more expensive than the original per unit model, it would yield tremendous savings to the hospital compared to the considerable amount of out of scope charges they were facing because of the hardware and construction delays. TEKsystems, the hospital and our client agreed to convert the engagement to T&M so that the hospital could utilize our technicians freely for other IT tasks without having to worry about being charged the higher out-of scope rate for project scope deviations. We built a new schedule working around the hardware setbacks, taking into account the construction schedule and hardware availability. To cut down on lost time due to shipment and construction delays, we created a new pre staging area that could handle a higher volume of shipments as weather improved and more hardware shipments could be delivered. Under the supervision of the warehouse/receiving We successfully reworked our deployment plan and completed imaging, configuration and installation of all 3,850 PCs, monitors and medical equipment in advance of the hospital s grand opening. coordinator, two to three hardware shipments could now be received at once, allowing our on-site team to be able to configure the systems in bulk as they arrived. Though initially imaging was to be completed by the client off-site prior to arriving at the hospital, we assumed that responsibility in order to eliminate another step in the process and reduce downtime while waiting for the delayed hardware to arrive. We also provided added value to the hospital, filling in the time gaps waiting on hardware, by installing additional medical equipment, such as wall-mounted arms, which were outside of our original project scope. We successfully reworked our deployment plan and completed imaging, configuration and installation of all 3,850 PCs, monitors and medical equipment in advance of the hospital s grand opening. Due to our solution modifications, we were also able to complete the deployment in just 26 weeks an impressive seven weeks ahead of schedule. The hospital and our client were pleased with how adaptive we were to unforeseen project hurdles and flexible we were in adjusting our project approach to realize greater cost-saving opportunities. Because of the successful deployment, the hospital has again selected our client for an upcoming deployment engagement to which TEKsystems has also been invited to participate. TEKsystems.com 4
5 Key Success Factors TEKsystems was able to deliver a successful PC IMAC deployment solution through: Responsiveness. Though the engagement was originally slated to follow a per-unit model, our project team immediately recognized that a T&M model made more sense based on hardware availability and construction delays. Not only did a T&M model work better with the on-site hardware hurdles and construction delays, it saved the client money as they would not be billed at the higher out-of-scope rate. Adaptability. Our on-site project team was flexible in adjusting our solution and scheduling resources around the unexpected hardware delays. To maximize our time during unanticipated downtime, our team performed ad hoc work requested by the hospital, installing additional medical equipment that was outside of the original project scope. We also took on additional equipment imaging responsibilities to better streamline the installation process. Communication. Communication with both the hospital and our client was a top priority for TEKsystems. Weekly calls and daily inventory reports ensured effective communication and escalation to leadership, keeping them abreast of time, cost and scope over the life cycle of the project. About TEKsystems People are at the heart of every successful business initiative. At TEKsystems, we understand people. Every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there. Visit us online at TEKsystems.com 5
Designing and Implementing IT Infrastructure Standardization for a Large Energy Company
Customer Success Stories TEKsystems Global Services Designing and Implementing IT Infrastructure Standardization for a Large Energy Company ENERGY SERVICES NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT
More informationTEKsystems: Consolidating Two Industries, A Case Study
[ Manufacturing, Network Infrastructure Services Technology Deployment ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Packaging manufacturing Revenue: Over $9 billion Employees:
More informationQUICK FACTS. Providing a Unified Communications Training Solution to End Users Across North America
[ Financial Services, Training and Education Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: $64.3 billion Employees: Over 65,000
More informationQUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Energy Services, Managed Services Offering/ Network Infrastructure Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Oil and natural gas Revenue: Approximately $5.2
More informationFacilitating a Windows 7 Upgrade and Application Packaging for a Major U.S. Bank
Customer Success Stories TEKsystems Financial Services Facilitating a Windows 7 Upgrade and Application Packaging for a Major U.S. Bank FINANCIAL SERVICES NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT
More informationQUICK FACTS. Providing Application Development and Data Migration Support for a Leading Healthcare Company
[ Healthcare Services, Application Development ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: Private Employees: Over 400 Geographic Presence: Locations
More informationQUICK FACTS. Implementing Oracle Business Intelligence Applications 11g for a Fortune 500 Corporation
[ Manufacturing, Analytics Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Appliances manufacturing Revenue: $146 billion (parent company) Employees: 305,000 (parent
More informationModernizing H-E-B s Point-of-sale Systems
Customer Success Stories TEKsystems Global Services Modernizing H-E-B s Point-of-sale Systems RETAIL NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT Executive Summary H-E-B engaged TEKsystems to
More informationQUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories.
Providing an IT Education Business Processing [ Information Technology, Applications Management ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Software Revenue: $74.3 billion
More informationQUICK FACTS. Transitioning On-Site Support to an Off-Shore Model on Behalf of an Insurance Provider
[ Financial Services, Application Development and Management ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: More than $68 billion Employees:
More informationQUICK FACTS. Consolidating Service Desks Post-Merger for a Leading U.S. Energy Supplier TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Energy Services, Managed Services Offering/IT Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Energy Revenue: $23.5 billion Employees: Approximately 26,000
More informationEstablishing a Mature Identity and Access Management Program for a Financial Services Provider
Customer Success Stories TEKsystems Global Services Establishing a Mature Identity and Access Management Program for a Financial Services Provider FINANCIAL SERVICES NETWORK INFRASTRUCTURE SERVICES INFORMATION
More informationQUICK FACTS. Catholic Health Initiatives Collaborates with TEKsystems to Update its Aging Fleet of IT Equipment to Achieve Meaningful Use
[ Healthcare, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: Approximately $9.8 billion (FY2012) Employees: Approximately 78,000
More informationQUICK FACTS. Optimizing Procurement and Invoicing Processes on Behalf of a Financial Services Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Financial Services, Data Services] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Revenue: Nearly $2 billion Employees: Approximately 3,000 Geographic
More informationQUICK FACTS. Facilitating Application Packaging on Behalf of a Global Professional Services Company
[ Professional Services, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Professional Services Revenue: Over $13 billion Employees: Over 250,000 Geographic
More informationQUICK FACTS. Mitigating Co-employment Risk for a Global Interactive Entertainment Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Information Technology, Managed Services Offering ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Media, entertainment and gaming Revenue: More than $4 billion
More informationCreating Customized Training for a Leading Insurance Company
Customer Success Stories TEKsystems Global Services Creating Customized Training for a Leading Insurance Company FINANCIAL SERVICES TRAINING AND EDUCATION SERVICES Executive Summary A Fortune 50 insurance
More informationQUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000
More informationHow To Improve Service Transition
[ Financial Services, Application Management Outsourcing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Insurance Revenue: $64.3 billion Employees: Over 65,000 Geographic
More informationQUICK FACTS. Delivering Superior IT Support Services for a Video Game Maker TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Information Technology, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Video and consumer entertainment Revenue:
More informationQUICK FACTS. Delivering a Unified Data Architecture for Sony Computer Entertainment America TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Consumer goods, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Objectives Develop a unified data architecture for capturing Sony Computer Entertainment America s (SCEA)
More informationTHE CLOUD: PROGRESS AND POTENTIAL
THE CLOUD: PROGRESS AND POTENTIAL The cloud has made a tremendous amount of progress in a relatively short time on the technological landscape. Cloud solutions faced doubts soon after their introduction,
More informationAdopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery
Customer Success Stories TEKsystems Global Services Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery COMMUNICATIONS AGILE TRANSFORMATION SERVICES Executive Summary
More informationQUICK FACTS. Guiding the Identity and Access Management Strategy for Yale New Haven Health System TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Healthcare Services, Network Infrastructure Services Information Security ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Healthcare Revenue: $3.3 billion Employees: 18,000
More informationQUICK FACTS. Establishing a Telephony Service Desk System to Enhance Telecommunications Support. TEKsystems Global Services Customer Success Stories
[ Retail, Support Services ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Retail Revenue: $50.7 billion Employees: Approximately 167,000 Geographic Presence: Headquartered
More informationManaging a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS
[ Government, Managed Services Offering, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Government Employees: More than
More informationAn Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth
SAP for Mining Solutions An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth 2013 SAP AG or an SAP affi iate company. All rights reserved.
More informationQUICK FACTS. Enhancing the Marketing Campaign Management Portal for an SaaS Provider. TEKsystems Global Services Customer Success Stories
[ Information Technology, Application Development ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Internet and software services Revenue: Over $200 million Employees: Nearly
More informationQUICK FACTS. Providing an Infrastructure Managed Services Solution for a Telecommunications Provider
Providing an IT Education Business Processing [ Communications, Infrastructure ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Telecommunications Revenue: $124 billion, consolidated
More informationHelping an oil and gas company maximize a business intelligence investment
Customer Success Stories TEKsystems Global Services Helping an oil and gas company maximize a business intelligence investment ENERGY SERVICES DATA SERVICES Executive Summary A Fortune 500 oil and gas
More informationQUICK FACTS. Modernizing a Retailer s Point-of-Sale System from Off Shore. TEKsystems Global Services Customer Success Stories.
[ Retail, Application Management Outsourcing ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Retail Revenue: Approximately $19 billion Employees: 30,000 Geographic Presence:
More informationQUICK FACTS. Implementing a Big Data Solution on Behalf of a Media House TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Communications, Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile (parent company) Industry: Media, broadcasting and entertainment Revenue: Approximately $28 billion Employees:
More informationCisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.
Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able
More informationCUSTOMER SUCCESS STORIES
[ Applications Development, MSO ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Client Revenue: The parent company holds more than $340 billion in assets
More informationDesigning a Customized E-learning Solution for a Worldwide IT Company
Customer Success Stories TEKsystems Global Services Designing a Customized E-learning Solution for a Worldwide IT Company INFORMATION TECHNOLOGY TRAINING AND EDUCATION SERVICES Executive Summary TEKsystems
More informationsolution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC
NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services: Removing the Complexities of Communications Network
More informationHow to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers
How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers contents 01 Current situation of the IT Channel 02 Market Trends 03 What would be the
More informationAnalytical Products and Solutions. Complete service and maintenance solutions for your analytical equipment. usa.siemens.com/analyticalproducts
Analytical Products and Solutions Complete service and maintenance solutions for your analytical equipment usa.siemens.com/analyticalproducts Support Services for Today, Tomorrow and Years to Come Providing
More informationSimplify Project Management with Salesforce
Simplify Project Management with Salesforce Contents Challenges in Project Management Features of Financial Force Project Management Key benefits of Project Management with Salesforce 02 06 10 1 An average
More informationAGILE SOFTWARE TESTING
AGILE SOFTWARE TESTING Business environments continue to rapidly evolve, leaving many IT organizations struggling to keep up. This need for speed has led to an increased interest in the Agile software
More informationSERVICES. Designing, deploying and supporting world class communications solutions.
Designing, deploying and supporting world class communications solutions. DESIGN Expertise, technologies, tools and ideas Business environments, regulation, expansion and obsolescence are drivers that
More informationDevelopment, Acquisition, Implementation, and Maintenance of Application Systems
Development, Acquisition, Implementation, and Maintenance of Application Systems Part of a series of notes to help Centers review their own Center internal management processes from the point of view of
More informationTen Steps to a Successful Business Phone System Implementation. By Clare Kaufman
Ten Steps to a Successful Business Phone System Implementation By Clare Kaufman Contents Introduction...2 Planning a Business Phone Solution...2 1. Define business requirement...3. 2. Line Up Technical
More informationThe Call to Off-shore
Ever dial a 1-800 number and have your call routed directly to India? In as little time as it takes to say hello, many organizations outsourced their IT functions and projects overseas with high hopes
More information8 Critical Success Factors When Planning a CMS Data Migration
8 Critical Success Factors When Planning a CMS Data Migration Executive Summary The first step to success. This paper is loaded with critical information that will promote the likelihood of your success
More informationCommunity Anchor Institution Service Level Agreement
Community Anchor Institution Service Level Agreement Date: 3/13/2014 Version: 2.0 Prepared by: DC-Net Table of Contents 1 Service Level Agreement... 3 2 Definitions... 3 3 Service Delivery... 5 3.1 Network
More informationTHE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS
THE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS The CXO s Guide to Managing Expansion While Controlling Costs & Compliance Considerations 2 45% OF IT PROFESSIONALS
More informationQUICK FACTS. Helping a Software-as-a-Service Provider Scale up Automated Testing TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Information Technology, Quality Assurance and Testing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Digital marketing Revenue: Approximately $300 million Employees: Approximately
More informationWorking With government Agencies calls for Well-DevelopeD it
Working With government Agencies calls for Well-DevelopeD it In government, as in any industry of such scale, there is constantly new work to be done. Projects must be initiated, developed and maintained,
More informationIT Workforce snapshot
2013 IT Workforce snapshot TEKsystems IT Workforce Snapshot is designed to provide a high-level view of trends impacting IT spending, IT employment, workforce supply and demand, compensation and geographical
More informationTait Support Agreement. Assured network communications. Service Description
Tait Support Agreement Assured network communications Service Description CONTACT INFORMATION Tait Communications Corporate Head Office Tait Limited P.O. Box 1645 Christchurch New Zealand For addresses
More informationImproving SAP HR Support Levels and Usability
Whitaker-Taylor Whitepaper Improving SAP HR Support Levels and Usability maintaining peak performance while reducing fixed costs 2010 Whitaker-Taylor 404 253-7760 whitakertaylor.com Atlanta Los Angles
More informationEMBRACE CHANGE Computacenter s Global Solutions Center helps organisations take the risk out of business transformation and IT innovation
EMBRACE CHANGE Computacenter s Global Solutions Center helps organisations take the risk out of business transformation and IT innovation SOLUTIONS CENTER SOLUTION SUMMARY END-TO-END SERVICE PROVING, TESTING,
More informationThe Power Of Managed Services. Features
b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business
More informationHR IN THE CLOUD. Basil Sommerfeld Partner Operations Excellence & Human Capital Deloitte
HR IN THE CLOUD Basil Sommerfeld Partner Operations Excellence & Human Capital Deloitte Elbekry Abdellah Manager Operations Excellence & Human Capital Deloitte Laura Mihaela Ene Senior Consultant Operations
More informationMoving to the Cloud? DIY VS. MANAGED HOSTING
Moving to the Cloud? DIY VS. MANAGED HOSTING 12 Factors To Consider And Why You Should Be Looking for a Managed Hosting Provider For Your Site or Application as You Move to the Cloud Your site or application
More informationSurvey Findings DEEP DIVE
2015 Survey Findings DEEP DIVE Introduction Introduction The survey results highlight significant expectations for spending increases, yet tempered confidence in IT departments ability to meet Big Data
More informationEHR IMPLEMENTATION SURVEY: Proactive Consideration and Planning Lead to Successful EHR Implementation
TEKsystems Healthcare Services is dedicated to providing workforce planning, human capital management and professional IT services to the healthcare industry. Utilizing our suite of services, including
More informationRECORDS MANAGEMENT RECORDS MANAGEMENT SERVICES. Cost-Effective, Legally Defensible Records Management
RECORDS MANAGEMENT RECORDS MANAGEMENT SERVICES Cost-Effective, Legally Defensible Records Management Does This Sound Familiar? A data breach could send our share price tumbling. I need to minimise our
More informationWhite Paper. 1 800 FASTFILE / www.ironmountain.ca Page 1
White Paper LIVEVAULT Top 10 Reasons for Using Online Server Backup and Recovery Introduction Backup of vital company information is critical to a company s survival, no matter what size the company. Recent
More informationYour asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified.
Asset management Your asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified. Data is about more than numbers. It tells
More informationOptimizing ROI: The Business Case for Cloud-Based Unified Communications. CapEx
A UBM TECH Business Case Builder MAY 2013 CapEx OpEx Risk Optimizing ROI: The Business Case for Cloud-Based Unified Communications With many initiatives competing for finite resources, decision makers
More informationSimplifying Human Resource Management
Simplifying Human Resource Management The Drive For Less Complexity And More Cost Control Executive Summary Today, there are Oracle Human Capital Management (HCM) solutions available to optimize every
More informationF. Hoffmann-La Roche AG chooses enteo NetInstall to manage software packaging and distribution
enteo I success story GLOBAL DISTRIBUTION F. Hoffmann-La Roche AG chooses enteo NetInstall to manage software packaging and distribution Global structures require global management. Central administration
More informationHow to Significantly Reduce the Cost of PBX and Voice Mail Administration
WhitePaper How to Significantly Reduce the Cost of PBX and Voice Mail Administration SEVEN REASONS WHY VOICE ADMINISTRATION SYSTEMS COST YOUR ORGANIZATION MONEY, AND HOW UNIFIED VOICE ADMINISTRATION CAN
More informationTHE CASE FOR THE CLOUD: HELPING HOTELS OPERATE AND COMPETE MORE EFFICIENTLY
THE CASE FOR THE : HELPING HOTELS OPERATE AND COMPETE MORE EFFICIENTLY RELIABLE DATA NETWORKS ARE CRITICAL FOR SUCCESS Cloud computing: At first just a new buzzword for computing services delivered via
More informationPAR EverServ Services
PAR EverServ Services Maximize your return on investment with PAR EverServ Services For more than 30 years, ParTech, Inc. (PAR) has been designing, integrating, and managing leading-edge technology systems
More informationWhite Paper. How to Ensure a Smooth Transition to a Cloud Phone System
White Paper How to Ensure a Smooth Transition to a Cloud Phone System How to Ensure a Smooth Transition to a Cloud Phone System The benefits of cloud VoIP are driving its rapid adoption across all business
More informationAvanade Helps City of San Diego Avoid USD $250,000 Licensing Costs and Boost Collaboration with Messaging Platform Upgrade
AVANADE CASE STUDY Avanade Helps City of San Diego Avoid USD $250,000 Licensing Costs and Boost Collaboration with Messaging Platform Upgrade San Diego Data Processing Corporation Achieves Improved Productivity
More informationSURVEY FINDINGS. Executive Summary. Introduction Budgets and Spending Salaries and Skills Areas of Impact Workforce Expectations
SURVEY FINDINGS TEKsystems Annual IT Forecast 2015 Executive Summary More than 500 IT leaders (CIOs, IT VPs, IT directors and IT hiring managers) were polled on the current state of IT spending, skills
More informationWith Help from Expert Consultants, Global Nonprofit Trims Email Costs By 38 Percent
Microsoft SQL Server Customer Solution Case Study With Help from Expert Consultants, Global Nonprofit Trims Email Costs By 38 Percent Overview Country or Region: United States Industry: Nonprofit organization
More informationProject Knowledge Areas
From Houston S: The Project Manager s Guide to Health Information Technology Implementation. Chicago: HIMSS; 2011; pp 27 39. This book is available on the HIMSS online bookstore at www. himss.org/store.
More informationAccelerate your mission with GTSI Integration Services
Accelerate your mission with GTSI Integration Services GTSI delivers deep technical expertise and integrates advanced computer and networking technologies. Organizations requiring technology integration
More informationUNDERSTANDING THE VALUE OF MANAGED SERVICES
INFORMATION TECHNOLOGY, A COMPLEX TOOL Business is now digital no organization can run without effective technology strategies. Yet with all the advantages, the exploding complexity of IT infrastructure
More informationPUBLIC RELEASE PATENT AND TRADEMARK OFFICE. Inadequate Contractor Transition Risks Increased System Cost and Delays
PUBLIC RELEASE PATENT AND TRADEMARK OFFICE Inadequate Contractor Transition Risks Increased System Cost and Delays Inspection Report No. OSE-10084-8-0001 / December 1997 Office of Systems Evaluation PTO
More informationCritical Success Factors of CAD Data Migrations
Critical Success Factors of CAD Data Migrations Executive Summary Organizations implement PLM systems with several goals in mind: to better manage corporate assets, bring products to market faster, meet
More informationCustom Application Support Program Guide Version 3.2.0 March 02, 2015
Custom Application Support Program Guide Version 3.2.0 March 02, 2015 Genesys Custom Application Support Program Guide CASPG100-0215 Genesys Custom Application Support Program Guide Page 2 The information
More informationIT Services. We re the IT in OrganIsaTion. Large Organisations
IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored
More informationGetting Ahead of Data Governance
Getting Ahead of Data Governance First San Francisco Partners delivered a Data Governance Operating Model that brought together the global stakeholders of the customer data, creating a virtual Data Governance
More informationEl Centro College Information Technology Five Year Strategic Plan Fiscal Year 2014/15 2019/20
El Centro College Information Technology Five Year Strategic Plan Fiscal Year 2014/15 2019/20 Page 1 of 15 Table of Contents Executive Summary...3 Principles, Objectives and Strategies.5 Opportunities
More informationVoice Over IP Network Solution Design, Testing, Integration and Implementation Program Overview
Voice Over IP Network Solution Design, Testing, Integration and Implementation Program Overview 1/1 Table of Contents 1. Introduction...3 2. Executive Summary...4 3. Program Definition...5 3.1. Program
More informationPrivate Cloud: Key considerations for an insurance agency
white paper private cloud Private Cloud: Key considerations for an insurance agency in the insurance industry, there are many options for meeting insurance agency information technology requirements. An
More informationVoIP Deployment Options
AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE
More informationHealthcare Provider Chooses Office 365 to Meet Compliance Needs, Boost Communications
Microsoft Office 365 Customer Solution Case Study Healthcare Provider Chooses Office 365 to Meet Compliance Needs, Boost Communications Overview Country or Region: United States Industry: Healthcare Customer
More informationHow To Protect Your Network From Attack From A Network Security Threat
Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your
More informationGREEN HOUSE DATA. Managing IT in Uncertain Economic Times: Is a An External Private Cloud the Way to Go? Built right. Just for you.
Built right. Just for you. Managing IT in Uncertain Economic Times: Is a An External Private Cloud the Way to Go? Presented by: Shawn Mills, Founder and CEO of Green House Data Green House Data 340 Progress
More informationPRACTICAL BUSINESS INTELLIGENCE STRATEGIES:
PRACTICAL BUSINESS INTELLIGENCE STRATEGIES: Strong BI Foundations to Fuel Your Business Success. Companies that stand out from the crowd have learned the importance of leveraging information to make the
More informationThe New Rules to Improve Productivity and Control Costs
Authored by TOP 5 TECHNOLOGY GAME CHANGERS FOR WORKFORCE MANAGEMENT The New Rules to Improve Productivity and Control Costs Sponsored by Top 5 Technology Game Changers for Workforce Management Business
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
WHITE PAPER The Business Value of Software Deployment Services Sponsored by: CA Technologies Elaina Stergiades October 2010 IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200
More informationKNOW G2N A COMPANY PROFILE
KNOW G2N A COMPANY PROFILE KNOW G2N A COMPANY PROFILE I felt that getting accurate coding established early was key to our plan to optimize our reimbursement. CFO Trios Health Kennewick, Washington G2N
More informationSAP Managed Services SAP MANAGED SERVICES. Maximizing Performance and Value, Minimizing Risk and Cost
SAP Managed Services SAP MANAGED SERVICES Maximizing Performance and Value, Minimizing Risk and Cost WE RE FOCUSED ON YOUR GOALS Increase productivity with fewer resources. Optimize IT systems while cutting
More informationCisco Video Surveillance Services
Cisco Video Surveillance Services Accelerate the deployment of your flexible, scaleable video surveillance solution while lowering operating costs and managing risk CHALLENGE To access surveillance video
More informationICD-10 and Its Impact on the Healthcare Industry
Point of View ICD-10 and Its on the Healthcare Industry Written by Stacy Swartz, RHIA, CCS, CPC Vice President of Coding for Sutherland Healthcare Solutions On January 16, 2009, the U.S. Department of
More informationManaged IT Services. Eliminating technology pains for small businesses
Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationThe Real Cost of a Bad Hire
On average, employee turnover cost U.S. businesses an estimated $300 billion. 1 The staggering cost of employee turnover can be viewed as simply the cost of doing business, however, additional damage occurs
More information9 Steps to Selecting and Implementing an IP Business Phone System
9 Steps to Selecting and Implementing an IP Business Phone System 2011, GWI Introduction: GWI has written this whitepaper in an effort to provide our customers with an overview of the process of identifying,
More informationRIMS Connectivity Guide
RIMS Connectivity Guide Network Assessment and Recommendation Process - Overview August 2013 Network Assessment and Recommendation Process Overview Splice is committed to the most optimal network health
More informationData Center Refresh: Build or Buy?
Data Center Refresh: Build or Buy? In-house data centers vs. colocation, managed services and cloud computing: 5 questions to consider Presented by Cosentry, the trusted Midwest provider of Managed and
More informationSimply deliver IT to increase Revenue improve Productivity and cut Cost
Established by a group of IT Professionals and experts in multi industries, Rakati Systems (PT Rakati Sistem Indonesia) is run to provide excellent IT Services. Rakati deliver Information Technology Solutions
More informationEmpowering the Enterprise Through Unified Communications & Managed Services Solutions
Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can
More information