2013 Tr aining. Calendar. FMM Institute Perak ( W) Centre for Professional Development

Transcription

1 2013 Tr aining Calendar FMM Institute Perak ( W) Centre for Professional Development

2 Corporate Profile FMM Institute was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrial nation. Continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institute s Certificate and Diploma courses in selected areas of industrial and management skills. FMM Institute obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Education on July 19, 2001 to offer Diploma and other higher level courses. Efforts are ongoing to offer Degree and Masters level courses specially designed to meet the Training Needs of the Manufacturers. A wide range of training courses are also offered on an in-house basis. These include all the public courses as well as those that need to be specially customised to meet the training needs of specific industries. Course outlines and objectives are discussed with the companies and trainers will be selected to develop the courses accordingly. All in-house courses are packaged to be cost effective for companies with no compromise on the quality of the course and the desired result. FMM Institute is a registered Training Provider with Pembangunan Sumber Manusia berhad (PSMB). FMM Institute, Perak is housed at Ipoh, Perak. It has 4 modern training rooms with a total seating capacity of 120 participants and one FMM Hall that can accommodate a total of 80 participants. FMM s vision To Make Malaysian Industries Globally Competitive FMM s quality PolICy Total Commitment to Service Excellence and quality FMM Institute s vision To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in manufacturing practices and technology in tandem with the nation s surge towards developed nation status. FMM Institute s objectives To meet the training needs of Malaysian manufacturing companies by equipping their employees with the necessary skills and knowledge. organise events for dissemination of information. To promote maximum and effective utilisation of the Human Resource Development Fund (HRDF) in line with the evolution of technology and processes. To advocate and promote the importance of training in the manufacturing environment as Malaysia moves into high value-added and technology-intensive industries.

3 Training Calendar Jan-Dec 2013 FMM Institute Perak 1 Customer Service/Sales/Marketing DEVELOPING EXCELLENT CUSTOMER RELATIONS AND SERVICE SKILLS INCREASE SALES BY INCREASING VALUE TO 18 CUSTOMERS INCREASE SALES WITHOUT THE HARD SELL 28 MARKETING EFFECTIVENESS : MEASURING AND 9 IMPROVING IT courses by category Title page Title page Administration MARKETING INNOVATION IN GENERATING SALES 6 CONDUCTING MEETINGS WITHOUT TIME WASTING 8 PROMOTE YOUR PRODUCTS IN THE MOST EFFECTIVE 24 AND WRITING EFFECTIVE MINUTES MANNER CREATING AND MAINTAINING AN EFFECTIVE FIling 28 SMART SELL, NOT HARD SELL: THE EFFECTIVE SELLING 14 AND RECORDS system TECHNIQUE EFFECTIVE RECEPTION SKILLS FOR FRONTLINERS 17 TIPS & TECHNIQUES FOR HANDLING CUSTOMER 28 COMPLAINTS EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES 6 for EVERyone Customs ESSENTIAl Skills FOR SECRETARIES AND 13 malaysian CUSTOMS IMPORT AND EXPORT POlICIES 15 ADMINISTRATIVE ASSISTANTS AND PROCEDURES OFFICE ADMINISTRATION AND MANAGEMENT SKIllS 17 the a-z OF MALAysIAN CUsTOMs policies AND 25 FOR THE NEW ERA PROCEDURES PEMBENTUKAN KERANI YANG CEMERLANG 31 Finance/Accounting PENGURUSAN REKOD DAN FAIL yang EFEKTIF 19 ADVANCED FINANCIAL ACCOUNTING PRACTICES AND 31 Communication PROCEDURES Art AND SKIlls OF DElIVERING EFFECTIVE 24 COSTING MADE SIMPLE FOR PLANNING AND CONTROL 20 PRESENTATIONS EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTION 23 EFFECTIVE LETTERs AND FOR BUSINESS 23 ESSENTIAl SKIlls FOR ACCOUNTING PERSONNEl 32 ADVANTAGE FINANCIAL BUDGETS AND CREATIVE ACCOUNTING AS A 12 ESSENTIAl SPOKEN ENGlISH MADE EASy FOR OFFICE 16 POWERFUL MANAGEMENT TOOL AND OPERATIONS STAFF LATEST UPDATES OF Malaysian FINANCIAL 9 ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE 30 REPORTING STANDARDS AND OPERATIONS STAFF PRACTICAl GUIDE in PREPARING AND MAINTAINING 19 FULL SETS OF ACCOUNTS 10 THE A-Z OF MALAYSIAN INCOME TAX 15 First Aid/Safety & Health OCCUPATIONAL FIRST AID SKILLS AND CPR 14 PRACTICAl FIRST Aid Skills AND CPR 17

4 2 Training Calendar Jan-Dec 2013 FMM Institute Perak Forklift DEVELOPING BEHAVIOURAL BASED SAFETY FOR 13 FORKLIFT DRIVERS MASTERING SAFE FORKLIFT DRIVING 24 (CONDUCTED IN BAHASA MALAYSIA) SAFE FORKLIFT DRIVING SKILLS 10 Housekeeping Housekeeping MANAGEMENT AT THE WORKPlACE: 6S 21 INTERNAL 6S AUDITING 22 Human Resource BEHAVIOURAL BASED INTERVIEWING TECHNIQUES 13 BUIlDING dynamic HUMAN RESOURCE ASSISTANTS/ 24 CLERKS DRAFTING ESSENTIAL HR LETTERS, FORMS, POlICIES 18 and PROCEDURES MANUAl ESSENTIAl KNOWlEDGE OF MAlaySIAN EMPloyMENT 9 laws ESTABLISHING A COMPENSATION AND BENEFITS 7 PACKAGE ESTABLISHING KPIS TOWARDS EFFECTIVE 22 PERFORMANCE MANAGEMENT MISCONDUCT, DISCIPLINARY AND GRIEVANCES 23 HANDling, AND DOMESTIC INQUIRY PROCEDURES NEW SECTION UNDER THE EMPLOYMENT ACT: 6 COMBATING SEXUAL HARASSMENT PERFORMANCE APPRAISAL MADE EASy: a COMPlETE 27 GUIDE PRACTICAl HUMAN RESOURCE MANAGEMENT SKIlls 15 courses by category Title page Title page Human Resources/Training KEMAHIRAN MENJALANKAN ON-JOB TRAINING YANG BERKESAN ISO DEVELOPING MR S SKILLS FOR SUCCESSFUL ISO 10 IMPLEMENTATION HACCP AND GMP: INGREDIENTS FOR FOOD SAFETY 11 QUALITY ASSURANCE ISO 9001:2008 QUALITY MANAGEMENT ESSENTIALS 30 MASTERING ISO 9001 : 2008 INTERNAL QUALITY 21 AUDITING QUALITY MANAGEMENT system (QMS) MODEL 31 GENERATION STEP by STEP ISO 9001 : 2008 QUALITY SYSTEM 20 DOCUMENTATION TECHNIQUES OF WRITING ISO NCRs / CARs 26 EFFECTIVEly UNDERSTANDING AND implementing ISO 9001: Laboratory PengendalIAN MAKMAl SECARA EFEKTIF 8 PRACTISING GOOD laboratory PRACTICES 22 EFFECTIVEly Logistic EFFECTIVE LOGISTICS MANAGEMENT 7 Logistic/Store/Inventory DESIGNING AND DEVELOPING AN EFFECTIVE STOCK 16 CONTROL SYSTEM EFFECTIVE MATERIALS HANDling, PLANNING AND CONTROL 12 17

5 Training Calendar Jan-Dec 2013 FMM Institute Perak 3 effective stocktaking, VAlUATION AND RECTIFyING 29 SHORTFAlls AND PROBlEMS INVENTORY AND STORES MANAGEMENT 14 OPERASI STOR DAN GUDANG 27 PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK 19 Logistic/Warehouse EFFECTIVE WAREHOUSE MANAGEMENT and storage 24 MANAGEMENT Maintenance 7S MODEL FOR MAINTENANCE LEADERS STEPS SCHEDULE PLANNED MAINTENANCE 21 BEST LUBRICATION PRACTICES FOR MACHINERY AND 29 EQUIPMENT EFFECTIVE ROTATING EQUIPMENT OPERATIONS, 18 MONITORING AND MAINTENANCE TECHNIQUES MAKSIMAKAN KECEKAPAN PERALATAN MELALUI 12 SELENGGARAAN PROAKTIF PENYELENGGARAAN BERASAS MASA DAN KEADAAN 7 PRACTICAl HANDLING AND MAINTENANCE OF BOLTS, 6 NUTS AND SCREWS ROOT CAUSE FailURE AnalySIS FOR MAINTENANCE 23 TEKNIK-TEKNIK penyelenggaraan EFEKTIF UNTUK 28 JURUTEKNIK TOTAl PREVENTIVE MAINTENANCE 17 Maintenance/Technical EARTHING, LIGHTNING AND SURGE PROTECTION 12 SYSTEM ENERGy AUDIT, ElECTRICAl SAFETy AND REPORT 19 WRITING ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS 16 courses by category Title page Title page MAINTENANCE AND TROUBLESHOOTING OF 9 ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS AND MOTORS PRACTICAL APPROACH TO BOILER OPERATION, 15 MAINTENANCE AND MANAGEMENT PRACTICAl GUIDE TO electrical WIRING, 26 INSPECTION, TROUBlESHOOTING AND REPAIRING Management CREATING SYSTEMATIC WORKPLACE MANAGEMENT TO 32 SUSTAIN VISUAL CONTROL DEVELOPING MIDDLE MANAGEMENT SKILLS FOR 12 BREAKTHROUGH RESUlts DYNAMIC LEADERSHIP: COMMUNICATING WITH 15 AUTHORITY AND ASSERTIVENESS IMPACT EXCEllING AS a COMPETENT MANAGER 19 MANAGEMENT EXECUTION: DISCIPline Of GETTING 25 THINGS DONE MANAGEMENT TOOLS EXECUTIVES MUST KNOW TO GO 6 FROM PAIN TO GAIN MANAGING MULTI TASKING: 29 ESCAPING THE TIME TRAP RAPID PROBLEM-SOLVING FOR PRODUCING CREATIVE 10 SOLUTIONS WHY WHY ANALYSIS: MAKING SMART DECISIONS 13 BASED ON ROOT CAUSE People Management DELEGASI, PENGURUSAN MASA, KONFLIK DAN MENANGANI PEKERJA BERMASALAH GET THE BEST OUT OF PEOPLE by STRENGTHENING MANAGEMENT skills (CONDUCTED IN MANDARIN) KEPIMPINAN: Seni MEMPENGARUHI PEKERJA UNTUK MENINGKATKAN PRESTASI

6 4 Training Calendar Jan-Dec 2013 FMM Institute Perak courses by category Title page Title page MANAGING EMPLOYEES VIA 5Es FOR HIGH 26 REMOVING COMMUNICATION ROADBLOCKS THAT 10 ACHIEVEMENTS INFLUENCE PROCESS PERFORMANCE MENGURUS KONFLIK SECARA POSITIF KEARAH 27 MEWUJUDKAN KEHARMONIAN MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN 16 DAN PEMBENTUKAN KUMPULAN KERJA PENINGKATAN PRESTASI KERJA DAN MOTIVASI UNTUK 27 PEKERJA SIKAP KERJA POSITIF 18 Production/Operations ACHIEVING EXCELLENCE IN LEAN MANUFACTURING 21 CONTROLLING CRITICAL FACTORS THAT SIGNIFICANTLY 15 AFFECT PROCESS PERFORMANCE COST REDUCTION TECHNIQUES FOR MANUFACTURING 31 OPERATION EFFECTIVE & STRATEGIC PRODUCTION MANAGEMENT 26 ESSENTIAL FACTORY management AND OPERATIONS 17 SKILL EXECUTION AND CONTROl OF PRODUCTION AND 22 OPERATIONS MANAGEMENT IMPROVE OPERATIONAl BOTTOM line AND 8 PERFORMANCE WITH TOTAl PRODUCTIVITy MANUFACTURING BEST PRACTICES FOR SHOPFLOOR 8 IMPROVEMENT MEASURING PRODUCTION OPERATIONS 30 PERFORMANCE PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK 13 PENYELIA PRACTICAL MANUFACTURING PRODUCTIVITY AND 11 COST IMPROVEMENT PROCESS PRODUCTION PLANNING, SCHEDUling AND CONTROL 20 for OPTIMAl flow CONTROl TEKNIK TEKNIK meningkatkan PRODUKTIVITI 23 VISUAL FACTORY CONTROL TECHNIQUES FOR 14 CONTINUAL IMPROVEMENT Purchasing developing EFFECTIVE PURCHASING ASSISTANTS/ 10 clerks EFFECTIVE PROCUREMENT, PURCHASING, COST 21 REDUCTION AND NEGOTIATION SKIlls FOR PROFITABle GROWTH EFFECTIVE PURCHASING MANAGEMENT FOR BUSINESS 26 SUCCESS EXCELLENCE IN MANAGING SUPPLIERS FOR 31 COMPETITIVE ADVANTAGE Quality 7 alat QC DAN PERlAKSANAAN QC 14 7 QC TOOLS AND QUALITY CONTROL CIRCLE (QCC) STEPS For INCORPORATING Quality INTO A New 12 PRODUCT / PROCESS DESIGN OF EXPERIMENT FOR PROCESS OPTIMISATION 18 EFFECTIVE AND SUSTAINABLE CONTINUAL 28 IMPROVEMENT TO VARIOUS ASPECTS OF WORK EFFECTIVE STEPS In SolVING Quality RelATED 16 PROBlems FAILURE MODE AND EFFECT ANALYSIS 6 MASTER THE LATEST SYSTEMS AND TECHNIQUES FOR 25 IMPROVING QUALITY OpERATIONAL ImpLEMENTATION OF zero DEFECTs 9 PRINCIPles

7 Training Calendar Jan-Dec 2013 FMM Institute Perak 5 courses by category Title page Title page PRACTICAL TOOLS AND TECHNIQUES FOR 32 CONTINUOUS QUALITY IMPROVEMENT PREVENTATIVE MEASURES IN REJECT REDUCTION 30 THROUGH STATISTICAL APPROACH PROCESS CONTROL: MEASUREMENT AND CALIBRATION 24 TECHNIQUES QUALITY ASSURANCE FROM THE JAPANESE MASTERS 18 SAVE MONEY, SPEED UP PRODUCTION AND ELIMINATE 26 WASTE BY PRIORITIZING QUALITY TEKNIK KAWALAN KUALITI 19 Safety & Health Accident AND INCIDENT INVESTIGATION, RECORDING AND REpORTING (NADOpod REGULATIONs) ACCIDENT INVESTIGATION AND WORKPLACE 23 INSPECTION CHEMICAL AND SCHEDULE WASTE MANAGEMENT 25 CONFINED SPACE ENTRY 20 DEVELOPING AND implementing a PRACTICAl 22 SAFETY AND HEALTH MANUAL EFFECTIVE PREVENTION OF OCCUPATIONAl INJURIES 11 AND illnesses ERGONOMICS, CHEMICAL SAFETY, HEARING 7 CONSERVATION AND EMERGENCY PLANNING HIRARC IMPLEMENTATION WORKSHOP 19 MANAGING SAFETY AND HEALTH AT WORK 8 OCCUPATIONAL SAFETY AND HEALTH RISK 16 MANAGEMENT SAFETy MANAGEMENT FOR EXECUTIVES AND 32 SUPERVISORS unlocking THE KEys TO PlANT SAFETy AUDIT Security KEMAHIRAN PENGAWAL KESELAMATAN YANG 14 BERKESAN Shipping effective use and applications OF INCOTERMS 21 in INTERNATIONAl TRADE AND SHIPPING DOCUMENTATIONS practical LETTERS OF CREDIT (LCs) application FOR 30 TRADE ENHANCEMENT SHIPPING OPERATIONS AND CONTAINER 13 MANAGEMENT SHIPPING THE RIGHT WAY PROCEDURES, 7 DOCUMENTATION AND PRACTICE Supervision ADVANCED SUPERVISORY SKILLS AND SOlUTIONS 30 KEMAHIRAN PENYELIAAN LANJUTAN 18 KEMAHIRAN PENYELIAAN YANG BERKESAN 9 KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA 6 OPERATOR PENYELIA SEBAGAI PENGURUS PRODUCTION DAN 11 KUALITI SUPERVISORy SKIlls IN BECOMING AN EXCEPTIONAl 25 SUPERVISOR

8 6 Training Calendar Jan-Dec 2013 FMM Institute Perak Jan 16 JANUARY 2013 effective TelePHONE TECHNIQUES AND COURTESIES for everyone Fees FMM Member RM300 Non-Member RM400 On completion of the course, participants will be able to communicate effectively and enhance the image of the company through proper handling of the telephone. Jan MARKETING INNOVATION IN GENERATING SALES Globalisation is imminent. Current global downturn limits the market size and invites new competitors. Marketing industrial products in Malaysia as well as regionally will therefore become more complex and challenging. Many Malaysians manufacturers and suppliers of industrial products are still unaware of their threats and opportunities. Failure of companies to understand and apply effective marketing innovations will eventually lead to declining sales and profitability. In order to compete, companies need to leap out of status quo and start to equip themselves with comprehensive knowledge of innovation in marketing techniques and learn to create sustainable competitive advantage. Jan KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA OPERATOR Enables Line Leaders to enhance their supervisory skills / techniques, improve productivity and create a good employee management relationship towards a conducive and positive working environment. Jan 17 FAILURE MODE AND EFFECT ANAlySIS Fees FMM Member RM300 Non-Member RM400 This course will address the requirements of troubleshooting in production, with a focus on controlling/eliminating discrepancies and preparing proper action plans on the disposition in the event of discrepancies and failures. FMEA is also a requirement for companies pursuing QS9000 quality systems. Jan 17 NEW SECTION UNDER THE EMPLOYMENT ACT: COMBATING SEXUAL HARASSMENT Fees FMM Members RM300 Non- Members RM400 Sexual harassment is considered to be a serious misconduct. Recent amendments to the Employment Act have made comprehensive specific provisions to combat sexual harassment at the workplace. This programme will discuss these provisions and how the workplace can comply with them. Case studies will be extensively used in the interactive discussion. Jan MANAGEMENT TOOLS executives MUST KNOW TO go FROM PAin TO GAin If people are to become leaders, they must believe that they can be a positive force in the world. Executives, Managers and potential Managers who use the Executive s Toolkit more frequently are seen by others as better leaders. In addition, people working with leaders who use this Management Tools are significantly more satisfied with the actions and strategies of their leaders, and they feel more committed, excited, energized, influential and powerful. Jan Practical HANDLING AND MAINTENANCE OF BOLTS, NUTS AND SCREWS To be effective in their positions, technical personnel need a basic understanding of Bolts, Nuts, Screws and the appropriate Washers. To understand the standards, products designs, threads, what the fasteners are made from, and how they are made and how they get to the point where they can be put to use. This Training on fasteners will provide a wealth of knowledge about the most common fasteners used in your industry.

9 Training Calendar Jan-Dec 2013 FMM Institute Perak 7 Jan ERGONOMICS, CHEMICAL SAFETY, HEARING CONSERVATION AND EMERGENCY PLANNING As industrialization becomes more rapid, so has the number of accidents at the working places. Often, these accidents happen due to ignorance or the lack of knowledge in preventing them. Accidents cost money. Besides, they dampen the morale of the employees and tarnish the reputation of the company. Prevention is better than cure, and prevention of accidents can best be achieved when there is an urge to do so that stems from the hearts of the employees. The preventive measures mentioned here apply to Ergonomics, Chemical Safety, Hearing Conservation and Emergency Planning aspects at the workplace. Jan SHIPPING THE RIGHT WAY PROCEDURES, DOCUMENTATION AND PRACTices Enables those involved with Shipping matters to learn critical skills to perform their present duties. The course will cover important aspects of shipping such as the procedures in trade transactions and functions and type of documents involved to avoid unnecessary delay of goods. FEBRUARY 2013 Feb PENyeleNGGARAAN BERASAS MASA DAN KEADAAN Time Based Maintenance is a scheduled inspection to detect conditions that might cause breakdowns and restoring the equipment back to original condition, while Condition Based Maintenance is the control of equipment components where it is used until the life span. Both the maintenance approach is a proactive an effective method to detect the deteriorating condition so that breakdowns can be prevented and eliminated so that production is not affected and no major losses. Feb ESTABLISHING A COMPENSATION AND BENEFITS PACKAGE Fees FMM Member RM500 Non- Members RM600 Compensation includes wage and/or salary programs and structures e.g. salary ranges for job descriptions, merit-based programs and etc. It is payment to an employee in return for their contribution to the organization, that is, for doing their job. Employee benefits typically refers to retirement plans, health life insurance and etc. Benefits are forms of value, other than payment, that are provided to the employee in return for their contribution to the organization. This programme enable participants to develop a total compensation package linked with organizational vision, goals and strategies, and establish an effective incentive programme and benefits plan. Feb EFFECTIVE LOGISTICS MANAGEMENT Over the last two decades, the discipline of business logistics has advanced from warehouse and transportation management to the boardroom of enterprise. Business logistics in today s competitive environment includes all activities to move product and information to, from and between members. The supply chain provides the framework for businesses and their suppliers who join in to bring goods, services and information efficiently to the ultimate consumer. January-December 2012 FMM Institute Perak Training 7

10 8 Training Calendar Jan-Dec 2013 FMM Institute Perak Feb Manufacturing BeST PRACTiceS FOR SHOPFLOOR IMPROVEMENT To emphasise the importance of shopfloor planning and management and how problems at the shopfloor level can be solved by the application of appropriate concept, techniques and practices. Feb 25 kepimpinan: Seni MeMPeNGARUHi pekerja UNTUK meningkatkan PReSTASi Fees FMM Member RM300 Non-Member RM400 The Art of Influencing People is related to an individual who has the ability to practice human relation principles to a new level of relevance in today s unpredictable world. Conducted in Bahasa Malaysia, this course is designed on the fundamentals of human relations covering effective communication, interpersonal skills and the ability to develop leadership qualities that will help the participants establish and maintain successful relationships. Feb 25 CONDUCTING MEETINGS WITHOUT TIME WASTING AND WRITING EFFECTive MINUTES Fees FMM Member RM300 Non-Member RM400 Meetings are meant to maximize time and increase productivity, but often participants feel that their time is wasted instead of well spent, and they could have produced more by not attending a meeting. In addition, the task of writing minutes often appears to be very daunting to many who have to write minutes. Hence, this course guides participants through experience tried and tested methods for getting meetings to work well and writing minutes that help point the way ahead. MARCH 2013 Mar improve OPeRATiONAl BOTTOM line AND performance with TOTAl PRODUCTivity All organizations set objectives and bottom line targets which are aptly founded on profit-making to sustain performance and maintain market survivability. As the competitive edge grows and progresses, productivity in all aspects of operation, marketing and R&D are most focused upon. This course enables participants to comprehend the foundation and principles of total productivity and its implementation in assuring company performance, profitability and long-term survival foundations. Western and Japanese operational paradigm are explored and practiced in pre-arranged assignments. Mar managing SAFETY AND HEALTH AT WORK From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace. Creating safeguards to protect people from hazards can be efficiently identified through the procedure of Job Safety Analysis. Mar Pengendalian MAKMAl secara efektif Conducted in Bahasa Malaysia, this course will cover the topics such as good laboratory design, basic laboratory techniques, laboratory data handling, safety in the laboratory, good laboratory practice (GLP), laboratory waste management and quality system for laboratory.

11 Training Calendar Jan-Dec 2013 FMM Institute Perak 9 Mar MARKETING EFFECTiveNESS : MEASURING AND IMPROVING IT Fees FMM Member RM500 Non- Members RM600 How are the marketing campaigns doing? Are they getting the desired results? If not, what else can be done? These are some of the questions that marketers will ask to find out the effectiveness of their marketing campaigns. By measuring the results, marketers will be able to compare the results vs target, and to improvise where necessary. This 2-day programme is designed to help marketers to understand the need to measure, the measuring tools and how to make improvements on strategies that are not working. Mar OpeRATional implementation OF ZeRO DefeCTS Principles This course will guide and help participants to understand both the theory and practical aspects of Zero Defect implementation in the operational environment, apply all the necessary and essential elements derived from Toyota Production System and Total Quality Management models and possess the confidence to initiate, establish, implement, maintain and continuously improve on Zero Defect directives company-wide. Mar MAINTENANCE AND TROUBLESHOOTING OF electrical SUPPly CIRCUITS, RELAYS, CONTACTORS AND MOTORS This course is specially designed for electricians, technicians and others in the electrical field who are directly or indirectly involved in the operation, maintenance and troubleshooting of electrical installation in the industry. Participants will be equipped with the knowledge of electrical circuits, relays, contactors and motors to strengthen and ensure the stability of the electrical power supply. Mar essential KNOWledge OF MAlaysian employment laws Acquiring accurate and updated information on Malaysian employment laws is essential to develop pragmatic and sound industrial relations and human resource policies/procedures in any organisation. This course is designed to provide insights to the Employment and Industrial Relations Act, its principal legislation and implementation at the workplace. Mar KEMAHIRAN PENyeliAAN YANG BERKESAN Equips participants with the skills and techniques of modern supervision. It is structured to stimulate more effective supervisory practices in an organisation towards a positive working environment. Mar LATEST UPDATES OF Malaysian FINANCIAL REPORTING STANDARDS A new financial reporting framework was established in Malaysia on March 6, 1997 under the Financial Reporting Act Accounting staff are required to understand the changes and developments of Financial Reporting Standards (FRSs). FRSs prescribe the basis for presentation of financial statements in order to ensure comparability with both the enterprise s own financial statements of previous periods and with the financial statements of other enterprises. The main objective is to provide guides and explanations on the preparation of corporate financial statements with updates on the new standards. January-December 2012 FMM Institute Perak Training 9

12 10 Training Calendar Jan-Dec 2013 FMM Institute Perak Mar developing effective PURCHASing ASSiSTANTS/ clerks This course is designed specially for purchasing clerks/assistants who wish to acquire in-depth knowledge on the process flow of the purchasing operating procedure and documentation. This course will enable participants to learn the role and responsibility to be an effective Purchasing Assistant/Clerk. Mar DEVELOPING MR S SKillS FOR SUCCESSFUL ISO IMPLEMENTATION This course enables participants to understand the roles and functions of the Management Representative (MR) for ISO procedures. It is designed to equip participants with the knowledge and skills needed to implement, monitor and meet the requirements of the latest ISO 9001:2008 Standard for an organisation. Mar 20 REMOVING COMMUNICATION ROADBLOCKS THAT INFLUENCE PROCESS PERFORMANCE Fees FMM Members R300 Non- Members RM400 Communication functions to grease differences in information between mediums relating this to more obvious scenario, think about a task assigned to a team. There are people within the team, between teams, and across the organization who must share certain information. While some information must not be disclosed for technical reason, most information must be shared (ie. due date for project submission, new SOP for material handling, customer complaints). Problems will arise if this information is not communicated through out. There are many reasons for this information breakdown such as lack of time, authority matter, or simply people being irresponsible. These are referred as Communication Roadblocks. This course focuses on this issue aiming to remove these roadblocks so that a task can be performed with excellent result. Mar RAPID PROBLEM-SOlviNG FOR PRODUCING CREATive SOLUTIONS Problem solving is very important but problem solvers often misunderstand it. Problem solving is a key skill, and it s one that can make a huge difference to your career. At work, problems are at the center of what many people do every day. We are either solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problem to solve. Regardless of the nature of the problems, a fundamental part of every manager s role is finding ways to solve them. Mar DEVELOPING EXCelleNT CUSTOMER RELATIONS AND SERVICE SKillS The aim of this course is to guide the participants for a better understanding of excellent customer relations and learn to deal with complaints, thus achieving an improved Customer Service level. Mar safe FORKLIFT DRiviNG SKillS FOR beginners (CONDUCTED IN BAHASA MALAYSIA) Emphasises on both Theory and Practical aspects of Forklift Driving for beginners. The course aims to provide basic Forklift Driving skills and enable them to become competent drivers. A practical session on proper driving skills, upkeep of forklift and safe driving practices will be provided.

13 Training Calendar Jan-Dec 2013 FMM Institute Perak 11 Mar 21 HACCP AND GMP: INGREDIENTS FOR FOOD SAFETY QUALITY ASSURANCE Fees FMM Member RM300 Non- Members RM400 Hazard Analysis Critical Control Points, Good Manufacturing Practices (GMP) and Standard Operating Procedures (SOP) are the tools for a food-related products processing facility that help for the production of high quality and safe food products. The programs established for HACCP s, GMP s and SOP s will provide the basis for other programs the help to assure the level of product quality such as standards for ISO 9001 and for product safety in the Hazard Analysis and Critical Control Point (HACCP) system. Many companies like to view these systems as a pyramid with the HACCP s, GMP s and SOP s supporting the more advanced program of HACCP and all three programs being important for the ISO 2200 Food Safety Management System. APRIL 2013 Apr 8-9 Effective PReveNTion OF OCCUPATiONAl injuries and illnesses From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace creating safeguards to protect people from hazards can be efficiently identified through many procedures. Coupled with proper use of appropriated protective gear and more efficient inspections, Occupational Safety and Health will be enhanced through a safe system of work. Apr 8-9 PRACTICAL MANUFACTURING PRODUCTiviTY AND COST IMPROVEMENT PROCESS We have available today the knowledge and experience needed for the successful management of organization. But there is probably no field of human endeavour where the always tremendous gap between the knowledge and performance of great organizations and the knowledge and performance of the average is wider or more intractable. Taking a closer look at the demise of organizations, it is argued that issues relating to productivity and/or cost improvement results are a main cause. This programme aims to narrow the gap. Apr 8-9 PENYELIA SEBAGAI PENGURUS PRODUCTION DAN KUALITI Supervisors are the most important link in the management chain of any business enterprise. Today, the task of supervising has become more complex with the role of being the bridge between management and employees. To meet this demanding challenge, supervisors are often required to function as collaborators and consensus builders besides running the day-to day production operations while maintaining quality of output. January-December 2012 FMM Institute Perak Training 11

14 12 Training Calendar Jan-Dec 2013 FMM Institute Perak Apr 8-9 FINANCIAL BUDGETS AND CREATive ACCOUNTING AS A POWERFUL MANAGEMENT TOOL In budgeting it is required that finance play an important role in pivoting the business, to enable it to maximise the resources fully, reaping the best returns and strengthening the planning and control of the business. Creative Accounting is looking beyond the numbers in Financial statements and participants will be able to acquire intricacies of creative accounting, grasp the limitations and policies adopted by companies and identify various methods of presentation of facts and figures which can be used to make the accounting report more creative. Apr DEVELOPING MIDDLE MANAGEMENT SKillS FOR breakthrough results This course helps the middle management group to widen their knowledge of management skills, thus increasing confidence in the ability to manage both the organisational job functions and human resources. It also assists participants in improving the quality of performance, productivity and work effectiveness of their subordinates. Apr MAKSIMAKAN KECEKAPAN PERALATAN MELALUI SeleNGGARAAN PROAKTIF With automation and modernization of equipments, the cost of maintenance today has increased tremendously. State of the art equipments required proper maintenance and efficient control in order for them to operate to its maximum efficiency. Achieving zero defect is the vision most manufacturers aim to achieve but fear. Though achieving zero defect is difficult, it is not impossible with the right knowledge and methods. Conducted in Bahasa Malaysia, this course is especially designed to enable participants to acquire the proper knowledge and methods to achieve zero defect. Apr KEMAHIRAN MENJALANKAN ON-JOB TRAINING YANG BERKESAN On-job training (OJT) enhances staff s performance without taking them away from the place of work or tasks they perform. Conducted in Bahasa Malaysia, this course is designed to equip supervisors with the necessary skills and approaches to conduct effective On Job Training for their subordinates. Apr Steps For incorporating Quality into A New PRODUCT / PROCess This course aims to widen participants knowledge in the areas of identifying problem areas for improvement, inculcate customer focus into process and measurements, streamline and optimize a process-flow for effective smooth operation and improve process output and customer satisfaction index. Apr EARTHING, lightning AND SURGE PROTECTION SYSTEM The earthing system is an essential system in the electrical installation which provides an effective path for the leakage current (earth leakage fault) to flow directly to the general mass of earth. The effectiveness of protective devices such as earth leakage relay is solely depends on the earthing system. Good earth system will ensure the safety of the installation. Lighting system is used to protect building from lighting strike. Which may cause damage or fire to the building. Surge Protective Device is used to protect electrical installation from surge current/ voltage. Therefore, earthing, lighting and surge protective system have to be well maintained to avoid unnecessary failure to the electrical system and building.

15 Training Calendar Jan-Dec 2013 FMM Institute Perak 13 Apr SHIPPING OPERATIONS AND CONTAINER MANAGEMENT The container shipping sector provides and overview of the complex world of shipping operations and the importance of container management in the global economy. It provides the participants with sufficient knowledge and skills to carry out the many business and technical operations involved in shipping and trade. Apr 17 DEVELOPING BEHAVIOURAL BASED SAFETY FOR FORKLIFT DRIVERS Fees FMM Member RM350 Non- Members RM450 Forklifts are now very widely used in the Industries and Forklift related accidents are on the increase day by day. When of the requirements of OSHA is that all operators of any kind of equipment must be competent to operate the equipment. Also the statistic of accident in the world relating to Forklift accidents shows that 85% of the accidents are related to Unsafe Acts or Behavioral Safety. The purpose of this program is to awaken the participants to realize the reality of Safety, causes of accidents and precautions the employees have to take in order to protect themselves from potential Hazards. Apr 17 PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK PENyeliA Fees FMM Member RM300 Non- Members RM400 A production planning and control (PPC) system is concerned with planning and controlling all aspects of manufacturing, including materials, scheduling machines and people, and coordinating suppliers and customers. An effective PPC system is critical to the success of any company. A PPC system s design is not a one-off undertaking; it should be adaptive to respond to changes in the competitive arena, customer requirements, strategy, supply chain and other possible problems. Conducted in Bahasa Malaysia, this course will help production supervisors acquire the necessary strategies in which production planning and control able to saves time and money, while increasing quality and productivity in the manufacturing process. Apr 17 BEHAVIOURAL BASED INTERvieWING TECHNIQUES Fees FMM Member RM300 Non- Members RM400 The selection of a new team member is a major investment for your organization and the candidate. Developing and maintaining a selection system that yields solid returns productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs is critical to the success of every organization. Hiring the wrong person for the job can be costly. Consider the time and expenses associated with interviewing candidates, training new hires, advertising and related administrative activities. Apr 17 WHY WHY ANAlySIS: MAKING SMART DECISIONS BASED ON ROOT CAUSE Fees FMM Member RM300 Non-Member RM400 Why-Why Analysis is a powerful Problem Solving Analysis Tool. It combines all aspect of problem solving method with systematic structure that could help Managers, Engineers, Executives, Supervisors, Leaders & Staff from every departments not only in solving the problems that they are facing currently but also to stop the repetition by preventing and eliminating or reducing the same problems by identifying and understanding the root cause of the problem. Why-Why Analysis problem solving will lead the user to Define and Quantify then Analyse and Optimise the problem they re facing in a systematic structured way. Apr Essential Skills FOR secretaries AND ADMiniSTRATive ASSiSTANTS At the administrative level, many job descriptions blur into each other, a secretary in a company sometimes might be called a administrative assistant in another. This course is specially designed to enable secretaries to learn essential skills to perform their present duties as Secretaries and acquire additional knowledge to handle more tasks, duties and responsibilities from time to time. January-December 2012 FMM Institute Perak Training 13

16 14 Training Calendar Jan-Dec 2013 FMM Institute Perak Apr alat QC DAN perlaksanaan QC This is a hands-on training programme designed to impart the skill to use the 7 QC Tools to solve quality problems and undertake improvement projects. Conducted in Bahasa Malaysia, participants will also learn the Quality Control Circles (QCC) philosophy and methodology. Use of PDCA system will be emphasised. Apr KEMAHIRAN PENGAWAL KESELAMATAN YANG BERKESAN Conducted in Bahasa Malaysia, this course is tailored to provide the fundamental knowledge on security and loss prevention for security officer who are assigned to the industries. The old school of thought was that a security officer should only know about what he should do at the gate or only be trained on a set of work instruction has changed today, especially after the 911 incident in the US. A security personnel should have a mind set to know why he has to carry out his duties professionally and how he could support the objectives of the organization he is assigned to. Apr SMART SELL, NOT HARD Sell: SelliNG like A PRO Selling is an art and this art varies from person to person. The most important variable in the selling process is the potential customer, and the nature of potential customers also varies from person to person. Therefore, the successful Sale is the result of a seller-buyer encounter during which the seller was effective in creating interest, understanding the features and benefits of the product or service, and a desire to enjoy the benefits of the seller s product / service. Sales begins with a need and ends with a choice. In-between, you have the opportunity to use a selling technique which sways the choice to your favour. Apr KHAS & OCCUPATIONAL FIRST AID SKillS AND CPR Fees FMM Member RM550 Non-Member RM650 Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CPR). Apr VISUAL FACTORY CONTROL TECHNIQUES FOR CONTINUAL IMPROVEMENT Fees FMM Member RM500 Non- Members RM600 Visual aspects encompass a transparent indicator, data and informationbased system for all to refer, work on and improve on weaknesses, learn from strong areas, and baseline or benchmarking activities intra-related within the operational realm. Pros and cons of such a philosophy and practice are also discussed. Participants shall learn how to enable a visible environment showing real-time performance indicators, reflecting true baseline gearing towards profitability. Apr INveNTORY AND STORES MANAGEMENT Stock control procedures and system as well as the stocktaking and stock evaluation functions will indefinitely affect the economy of an organisation. This programme highlights the importance of managing the stores effectively.

17 Training Calendar Jan-Dec 2013 FMM Institute Perak 15 May 6-7 MAY 2013 understanding AND implementing iso 9001:2008 This course enables participants to understand the ISO 9001:2008 Standard requirements for certification. It is also designed to equip participants with the knowledge and skills needed to implement the Quality Management System to meet the requirements of the latest ISO 9001:2008 Standard. May 8-9 DYNAMIC leadership: COMMUNICATING WITH AUTHORITY AND ASSERTIVENESS This course is especially designed for anyone who is interested in improving his/ her interpersonal skills and also building effective and assertive communication skills, including business and educational professionals, team and project leaders. This course will include topics like practicing assertive communication, exhibiting confident body language, recognizing assertive characteristics, modeling assertive behaviour options, assertively managing real-world pressures and demands, profiling your conflict handling style, applying assertiveness techniques and reacting rapidly to common challenges. May 8-9 PRACTICAL APPROACH TO BOileR OPERATION, MAINTENANCE AND MANAGEMENT This two days intensive course focuses in establishing the proper management, maintenance procedures and correct practices in the Steam Plant Operation. Participants will be able to understand the principles of operation and maintenance of a steam plant and to develop ideas and suggestions from the course which could then be forwarded to their management for improvements in their work process. May 8-9 THE A-Z OF MALAYSIAN INCOME TAX The Malaysian Tax system modernised with introduction / implementation of self-assessment system effective from year of assessment This course will enhance participant s knowledge in areas of Malaysian Taxation of Companies and Individuals and on public ruling, tax cases and tax practices. May 8-9 CONTROLLING CRITICAL FACTORS THAT SIGNIFICANTLY AFFECT PROCESS PERFORMANCE Fees FMM Member RM500 Non- Members RM600 Making improvement comes natural - People want to make their life easier, better, and faster. There are countless number of improvement activities carried out in an organization. These improvements will definitely result in better process performance. Study shows that in general 80% of performance increase comes from 20% of the improvement activities. These 20% activities are referred as significant activities, or simply significant factors. This course explains how to identify the significant factors. It also explains how to control these significant factors effectively so that the excellent result achieved can be sustained. May malaysian CUSTOMS import AND export POlicies AND PROCeDURes This course is specially designed to provide comprehensive knowledge to participants in all aspects of customs legislation pertaining to import and export procedures with the ultimate objective of minimising delays and most importantly, ensuring the goods are cleared promptly. May Practical HUMAN resource MANAGement SKills This course aims to equip HR / Personnel staff with a strong foundation in HR/Personnel Management and become more effective in performing HR/ Personnel Administration functions in accordance to established practices and statutory requirements. January-December 2012 FMM Institute Perak Training 15

18 16 Training Calendar Jan-Dec 2013 FMM Institute Perak May OCCUPATIONAL SAFETY AND HEALTH RISK MANAGEMENT Fees FMM Member RM550 Non- Members RM650 The workplace invariably contains a large variety of hazards. Implementation of control measures arising from risk assessment are complex issues necessitating the interfacing, among others, company policy, safety procedures in place, work habits, legislation and projected return on investment. Risk management considers the operational and administrative aspect of a company s processes and can contribute to a safer workplace. This programme will enable management to identify and evaluate risks in order to support decision-making processes for setting up logical approaches to deal with workplace hazards. May ENERGY EFFICIENCY IN electrical SYSTEMS Fees FMM Member RM650 Non-Member RM700 In line with the Energy Management Regulation 2008 which came into effect on December 15, 2008, this programme represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilising energy efficiently. This programme will enable participants to acquire the knowledge on the importance of energy efficiency standards and labelling; understand energy performance standards and testing facilities to be referred and used; be made aware of the importance of energy conservation and energy efficiency by classification of energy efficient equipments and be able to use the knowledge and skills gained to execute energy efficiency practices in their working place in electrical systems. May Effective Steps in Solving Quality Related PROBlems This course aims to widen participants knowledge in solving quality related problems through determination of the Problem Area, identifying the Root Cause(s) of the Problem. Participants will learn the methods to solve these problems through investigation, analysis, and verification root causes, using the right tools and planning and implementing Correction and Corrective Actions. May DESIGNING AND DevelOPING AN EFFECTive STOCK CONTROL SYSTEM Many companies especially small and medium enterprises could not afford to acquire the Total Inventory Solutions to manage and keep track of their inventories. With or without Total Inventory Solution in place, organization could still manage its inventories and make a business decision accurately through an effective stock control system, via inventory spreadsheet. This programme is designed to meet those stringent requirements and help the organization to effectively and efficiently managing their stock and inventories. May essential SPOKen english MADe easy FOR OFFice AND OPeRATiONS STAFF This course will enhance the competency in communication within the business context. Participants will practise the appropriate use of English, in situations commonly encountered in business environments. May MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN DAN PEMBENTUKAN KUMPULAN KERJA A course which cultivates the importance of motivation, leadership, interpersonal skills and teambuilding amongst employees in order to increase job satisfaction and achieve higher performance levels.

19 Training Calendar Jan-Dec 2013 FMM Institute Perak 17 May ESSENTIAL FACTORY management AND OPERATIONS SKillS In most countries, developing or developed, the Factory is a dynamic, jobcreating, tax-paying, socio-economic centre. Without it the resources remain resources and never become outcome or results. In a competitive economy, the quality and performance of the factory determines the success of the economy. But factory itself does not have life until we manage it. This programme aims to narrow the gap, and clear the myth, between what can be done and what is being done. May Total PreveNTive MainteNANCe This course provides a company-wide planned maintenance system by covering a series of methods and approaches to ensure that equipment are always able to function so that production is never interrupted. It involves the cooperation of the equipment and process support personnel, equipment operators and the equipment supplier. May EFFECTIVE RECEPTION SKillS FOR FRONTLINERS The traditional duties of a receptionist commonly include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. The job description of reception staff has expanded quite a bit due to the increased use of technology in the workplace. Many front-desk staff are now encouraged to have experience with computers and software programs. In addition to their usual tasks, many reception staff also assist their companies with a variety of other office tasks. In many cases a receptionist is expected to perform multiple tasks quickly and efficiently, in addition to answering the phone. A receptionist who possesses strong office and technical skills and is also courteous and tactful is considered an asset to the business image of a company. JUNE 2013 Jun 8, 15, 22, 29 Practical First Aid Skills AND CPR Fees FMM Member RM800 Non-Member RM1000 Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometimes fail and it is therefore prudent to prepare for such eventualities. Participants would be able to acquire in-depth knowledge of practical aspects in First Aid and widen the scope of duty beyond routine job functions, and acquire life saving and life sustaining skills. Jun OFFICE ADMINISTRATION AND MANAGEMENT SKillS FOR THE NEW ERA To provide participants with a better appreciation of their roles and responsibilities within the organisation through an improved system of managing the office administration and daily operations so as to achieve higher productivity. Jun effective MATERIALS HANDliNG, PLANNING AND CONTROL Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced. January-December 2012 FMM Institute Perak Training 17

20 18 Training Calendar Jan-Dec 2013 FMM Institute Perak Jun QUALITY ASSURANCE FROM THE JAPANESE MASTERS Fees FMM Member RM500 Non- Members RM600 Take a journey through history to the current day alongside Japanese quality gurus, their paradigm, philosophies, and techniques in helping the manufacturing world transgress through various era and development stages on a competitive broad base. While some are adaptations of the western world ideologies, others remain strictly the brainchild emanating from Japan. Understand why the Japanese are masters in quality assurance and how any company can apply and improve based on these techniques where applicable. Jun EFFECTive ROTATING EQUIPMENT OPERATIONS, MONITORING AND MAINTENANCE TECHNIQUES Fees FMM Member RM500 Non- Members RM600 The predictably, continuous improvement of reliability by optimising maintenance for rotating equipment is one of the most important challenges maintenance professionals face today. To assist maintenance professionals improve their equipment maintenance skills, there are numerous innovative condition monitoring techniques and proven reliability based maintenance techniques. Maintenance & Reliability Excellence for Rotating equipment consolidates successful best practices and techniques. This course will concentrate on the problems and solutions surrounding equipment failures, diagnostics and effective methods to prevent them. Jun INCREASE SALES BY INCREASING VALUE TO CUSTOMERS In the present challenging environment, the continuous change of customers preferences and the innovation of new products and services, no companies can afford to neglect any customers that come their way. That is why focus should be given to add value to customers experience in using the company s products or services. This program is designed for participants who want to increase their sales by understanding, satisfying and fulfilling their customers needs and wants. Jun SIKAP KERJA POSITIF Most employees perceive work as a chore. Therefore their hearts and minds are not set on completing the task at hand efficiently and improve on the quality of the finished job. A dissatisfied employee will slowly spread his discontentment to fellow employees and this will have an adverse effect on the organisation as a whole. Conducted in Bahasa Malaysia, the main purpose of this programme is to open up an employee s potential in realising his personal vision and the organisation s objective through positive thinking and positive work attitude. Jun DRAFTING ESSENTIAL HR letters, FORMS, POlicies and PROCeDURes MANUAl Documents and letters are crucial in the Human Resource Department. This programme is meant to assist in increasing your efficiency. It helps to reduce the time you spend on drafting your Human Resource related correspondence. Samples are provided which can be further customized for your own organizational usage. Jun Design of experiment FOR PROCeSS OPTimisation Design of Experiment is an off-line quality improvement technique that can be used to improve manufacturing products and process significantly. Through its use, it can help us to optimise our products and processes by placing many controllable factors and see how does it influence the output in presence of environment factors. Jun KEMAHIRAN PENyeliAAN LANJUTAN Provide participants with knowledge, skills and practical approach to handle the finer skills of supervisory management and to be inspired and motivated for effective supervision.