8 Key Questions for Your Service Provider. Trailer Services Technology

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1 8 Key Questions for Your Service Provider. Trailer Services Technology

2 Keep Your Costs Under Control! When a new trailer is standing in the yard, the costs begin to mount up. Ongoing maintenance coupled with value retention form a block of costs which, when added together over the lifetime of the trailer, can be almost as signifi cant as the purchase price itself. In order for your new investment to be cost-effective, you should take some time to think about your service provider. Are you properly equipped for future work? Have all potential savings been realised yet? Does your daily business contain any hidden cost traps, which could restrict your profi tability? The 8 key questions in this booklet should help you to analyse your service situation. Seek talks with your replacement parts suppliers, your trusted workshops and if you have not already done so obtain information from the providers of Full Service contracts (repair and maintenance contracts). Find the solution which best suits you for the future and examine all the possibilities. 2 3

3 Do I Have to Manage a Workshop If I Only Want to Move Freight? If you do not believe that your core competences include the maintenance and service of your trailer fl eet, the clear answer is No! Spare yourself the long empty runs and integrate the maintenance or repair into your route planning, even at short notice. Take advantage of the approved service quality of specialist workshops instead of investing in your own equipment with the associated warehousing and personnel costs. Many branded manufacturers now offer Europe-wide service partner networks. Don t be afraid of the next workshop bill. You can limit the costs you incur for the maintenance of your vehicles with a Full Service contract. You can obtain Full Service contracts for new and 1 existing vehicles through Cargobull Parts & Services, for instance. If vehicles from other manufacturers form part of your fl eet, then Cargobull Parts & Services can take on all maintenance and service work such as monitoring schedules, materials and labour, German TÜV inspections, general inspections, safety inspections etc. and all for a fi xed fl at monthly rate. Tyres, refrigeration units and other components may naturally also be included in the contract. With a Full Service contract you can concentrate on your business. Compare your workshop costs with the fixed rates of a Full Service contract. And compare the conditions of different Full Service contract providers. 4 5

4 How Do I Find Local Help If My Fleet is Travelling Across Europe? 2 International logistics demands the worldwide use of commercial vehicle assets. Many trailer manufacturers offer a comprehensive service throughout Germany. However, that is of little help if your company operates all across Europe. In this instance you need an international service network that is always available. You must be able to rely on a quality service for the optimal availability and value retention of your vehicles. Because you have neither the time nor the money for mistakes to be made. You need top-class work and uniform standards which you can trust. Over 1,200 authorised service partners in more than 40 countries have been trained and audited in repair and service by Schmitz Cargobull. They have an excellent knowledge of the trailer brand. Many of them are authorised workshops for leading tractor unit manufacturers, and in some cases can off er you comprehensive services for the entire tractor-trailer combination. You can find your nearest service partner on the Schmitz Cargobull website or via an app through the online service partner search facility. 6 7

5 Who Can Help My Driver When He Breaks Down in the Middle of the Night? 3 A night-time breakdown, especially abroad, is always frustrating. Drivers struggle with different languages and need to fi nd someone who can help as quickly as possible. This can also be expensive as emergency assistance and workshop costs may need to be paid immediately. Schmitz Cargobull off ers customers a simple solution to this: Cargobull Euroservice This breakdown hotline is available 24 hours a day/365 days a year and your driver can explain the problem in his native language. Whether it is a problem with the semi-trailer, refrigeration unit or the tyres, you will be provided with skilled help from a breakdown service which is authorised to undertake the work through the Schmitz Cargobull service network. Your trailer will be back on the road as quickly as possible. Insure yourself fi nancially too and prevent any unwelcomed surprises in the event of an emergency with Breakdown Cover from Cargobull Parts & Services for a small annual fee. In addition, you can protect yourself against vandalism to tyres. When taking out a two-year contract for a new vehicle, the fi rst year is free. And for Full Service customers, Breakdown Cover is already included. Make an exact comparison of the various service providers. It is not just the direct costs but also the follow-up costs which are important in a comparison. Because you only earn money with moving units. 8 9

6 How Can I Recognise a Good Workshop in Advance? 4 You know your trusted workshop. You place great value on its quality, you know your contact people and generally know how things will work out. It s more diffi cult if you have to change or need urgent help when the vehicle is travelling. In such cases you need a reputable name you can rely upon. At Schmitz Cargobull, we understand that a good reputation is only gained by providing a consistent and professional service which earns the trust of the customers. One such reputable name is authorised Schmitz Cargobull service partner. This logo is carried by more than 1,200 specialist workshops throughout Europe where staff have been comprehensively trained by Cargobull Parts & Services. Whether it is trailer telematics, sliding fl oor construction, SPEED CURTAIN or the repair of FERROPLAST panels, these service partners are experts in Schmitz Cargobull advanced technologies. High quality demands are placed on our service partners and these are continuously checked and training courses specially designed for the workshops keep their repair skills constantly up-to-date. Your workshop staff can also take part in these training courses. Wherever you are working in Europe, you will be looked after as if you were in your own workshop

7 How Do I Optimise the Quality of Repairs Made to My Trailers? 5 Receiving an identical service for one and the same repair it sounds logical because that is exactly what you should be able to expect. Standardised procedures, fi xed timings and defi ned spare parts requirements, guard you against variations in the time and cost of repairing your trailer. Specifi cations and guidelines have existed in the automotive sector for many years which are set by manufacturers and implemented by their chosen service providers. in advance of repair time, and standard purchasing conditions for replacement parts in the Cargobull Parts & Services online store. You receive transparent offers with a clear cost structure no hidden surprises. It is not just a quick repair that is enabled through this system coupled with the online ordering of parts; the Cargobull Repair System also increases the quality of the whole repair service. This is because we set the highest standards possible, which must be met by our authorised service partners as standard. Schmitz Cargobull has extended this principle to the trailer workshop with the Cargobull Repair System. The advantages to you include the clearly defi ned extent of the repair work, an indication So you receive an identical, first-rate service no matter what your repair needs

8 How Can I Obtain Branded and Quality Parts at an Inexpensive Price? 6 It s not just the original spare part that makes the difference in replacement part suppliers. You should place importance on the Take advantage of the security offered by original spare parts from branded manufacturers. Don t make false savings. It is only by using original spare parts that perfect functioning and retention of the manufacturer s guarantee can be ensured. Independent tests comfort and service in the ordering process. Exact identifi cation of the parts required should be possible. Some manufacturers provide you with individual parts lists for all vehicles, this means mix-ups and incorrect orders can easily be avoided. prove that fi tting counterfeit spare parts can lead to faults after a very short time, which can endanger the safety of the vehicle. If you experience a breakdown due to using counterfeit spare parts, you may not only lose money because of the subsequent cost of repairs and downtime of the vehicle, but also, potentially, the trust of your customer. Cargobull Parts & Services offers you a secure and comfortable ordering tool in EPOS. With this you can select from up to 48,000 components online. This also includes many replacement parts for non-schmitz Cargobull trailers so that you are also able to cover the maintenance of a mixed vehicle fl eet with one service provider. We can help you save money by using Providers of replacement spare parts who think long-term will put genuine spare parts for your repairs. 14 their faith in the branded quality and expertise of leading manufacturers. With this in mind, Cargobull Parts & Services will only ever offer genuine spare parts for your trailer. 15

9 How Long Must I Wait For My Replacement Parts? 7 Replacement parts in stock are delivered by overnight courier. With this method you can obtain 95 % of all current trailer components at Cargobull Parts & Services. This is ensured by the central store in Altenberge and 25 support warehouses throughout Europe. Units which are standing still cost you money, you should therefore not accept long delivery times for popular replacement parts and those subject to wear and tear. An additional advantage is our round-the-clock online ordering service. You can fi nd replacement parts via the chassis number in the Cargobull Parts & Services service portal which has been specially created for use in the workshop. You order directly online with block prices for large quantities and the ability to check on availability and browse through special offers. Here you can fi nd the necessary repair instructions and listings of standard timings as a download from our online shop or view operating instructions as a video. And in extremely tricky situations the Cargobull Parts & Services hotline can always help. This is your guarantee of independence from business hours dictated from outside and from overstrained ordering services. Or you can free yourself completely from the bothersome replacement part ordering process - do without your own workshop and instead put your faith in authorised service partners with Full Service contracts

10 What Is My Trailer Fleet Costing Me Per km At Right Now? 8 The solution from Schmitz Cargobull is Fleet4You which includes the trailer telematics system TrailerConnect. This Transparency and accurate information on the status of your vehicle fl eet enables you to make important decisions more effi ciently. Cost pressure in the industry is immense, and those who cannot improve their effi ciency today may have to reconsider the service they offer tomorrow. combined knowledge on the trailer and its history is contained in the Cargobull Repair System. The intelligent combination of technical information from the telematics unit e.g. laden or unladen mileage, alarms etc. and the link to repair and maintenance costs stored in the Cargobull Repair System offers you, for example, an up-to-date analysis of your fl eet performance The question of the cost per km is an important factor in the and of upcoming expenditures. profi tability of your vehicle fl eet. You have these fi gures available to you at any time at the press of a button with a cross-platform webbased fl eet management application. Including monthly and daily analyses and recommendations for value retention by maintenance or unit replacements. You can optimise your capacity usage, and thus the loading on each vehicle, and obtain an overview at an early stage Service from a single source. This service pledge from Schmitz Cargobull offers a completely new significance through the intelligent combination of our various services, including Fleet4You. We always aim to answer your questions as best we can. Just ask. 18 as to whether your vehicle fl eet is optimally positioned in relation to the order situation. 19

11 We reserve the right to make technical changes. CPS-FLY-DEGB Schmitz Cargobull AG Bahnhofstr. 22 D Horstmar, Germany Telephone Telefax

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