EVERYTHING YOU NEED AS A FLEET MANAGER EVERYTHING YOU D EXPECT FROM GOODYEAR DUNLOP

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1 Dealer stamp Goodyear Luxembourg Tyres S.A. Advertising Europe Av. Gordon Smith L-7750 Colmar-Berg Telephone (352) Telefax (352) FLEET FIRST EVERYTHING YOU NEED AS A FLEET MANAGER EVERYTHING YOU D EXPECT FROM GOODYEAR DUNLOP FLEET FIRST Integrated Tire & Service Solutions Produced by Goodyear Dunlop Europe 221/0507/LUX-ENG FLEET FIRST Integrated Tire & Service Solutions

2 FLEET FIRST Integrated Tire & Service Solutions FLEET FIRST EVERYTHING YOU NEED AS A FLEET MANAGER EVERYTHING YOU D EXPECT FROM GOODYEAR DUNLOP As a Fleet Manager you need to be able to rely upon quality, round-the-clock services that are as dedicated to your fleet as you are. Welcome to Fleet First the first and only complete support service created specifically for Truck Fleets. Combining Goodyear Dunlop s existing network of breakdown roadside assistance, Retreading, Fleet Management Systems and a Pan-European Service Network Fleet First is a one-stop-shop for all your fleet needs. And because Fleet First is a Goodyear Dunlop service, complete peace of mind comes 24 hours a day, 365 days a year. CONTENTS TRUCKFORCE 4 FLEETONLINESOLUTIONS 8 SERVICELINE 24H 10 MOBILITY 12 NEXT TREAD 14 Goodyear Dunlop, putting your Fleet First 2 3

3 Highly professional truck tyre specialists equipped with the most technically advanced tools throughout Europe. TruckForce: A Pan-European truck tyre management network. Unrivalled service standards. Expert assistance and information. TRUCKFORCE THE FIRST PAN-EUROPEAN TRUCK TYRE MANAGEMENT NETWORK BY GOODYEAR DUNLOP As a fleet manager or independent owner operator, you ll appreciate the absolute necessity of keeping your truck s tyres in peak condition. If you do find yourself in need of roadside assistance, you have to know that the next number you call will deliver the recovery service you require. That s why Goodyear Dunlop has introduced a Pan-European, blue ribbon series of dealerships specialising in the complete lifecycle management of commercial truck tyres including replacement, regrooving and retreading. It s called TruckForce a 24 hour safety net for your fleet which guarantees new levels of service and, most of all, complete peace of mind. At last, TruckForce provides you with a simplified supply chain, a one-stop shop offering all these benefits: An international capacity A cradle-to-grave concept Pay As You Go or PPK (Price Per Kilometre) Technical and management reporting with visibility Key Performance Indicator functionality Central billing option Intelligent Transport Solutions PAN-EUROPEAN TRUCK TYRE MANAGEMENT AND SERVICE Backed by Goodyear Dunlop, one of the As a TruckForce customer, you are assured of world s largest tyre manufacturers, TruckForce expert advice on recommended products, on provides a Europe-wide, premium quality truck how computer monitoring can maximise the tyre service and management network to suit lifecycle of your tyres and on any local legal your own haulage applications. Its objective is issues regarding truck tyres. When you call to reduce a Fleet s operating costs and improve TruckForce, you ll be dealing with a staff of reliability by supplying Goodyear Dunlop new knowledgeable professionals trained by and Next Tread products and services. Goodyear Dunlop specialists using the most technically advanced tools available. With Each TruckForce dealership is a rigorously a comprehensive range of dealerships controlled operation meeting the highest quality throughout Europe, you are never far from fast, standards and fully committed to keeping you efficient, friendly help. And remember that all on the road. Goodyear Dunlop have more work carried out is conveniently charged than 1600 service locations in 30 countries. directly to the subscribing truck company. Premium quality, truck tyre products from Goodyear to suit any hauling application. Fitted anywhere in the TruckForce 4 5 European network.

4 24 hours a day, 7 days a week, Europe-wide roadside assistance for minor and major tyre repairs or even a complete tyre change. T3 is Goodyear Dunlop developed software which helps to optimise truck tyre performance. TRUCKFORCE THE FIRST PAN-EUROPEAN TRUCK TYRE MANAGEMENT NETWORK BY GOODYEAR DUNLOP TRUCK TIRE TRACKING T3 TRUCK TYRE TRACKING From the moment we fit your new tyres to the time we remove them, TruckForce s computerised T3 system can actively supervise your tyres on the road. It monitors truck and trailer tyre wear throughout the life of the tyre. At an early stage, it can highlight incorrect inflation, suspension defects or chassis misalignment. This means that your TruckForce dealership can make the necessary alterations early enough to significantly prolong your tyre s life. It also suggests tyre combinations which are most efficient for your truck, and, to allow you to fit the work into your haulage schedule, it gives advance warning regarding the appropriate times to replace your tyres. TruckForce s T3 system means that your Goodyear Dunlop tyres and retreads are continually controlled so that they perform consistently and reliably throughout their entire lifecycle. GOODYEAR DUNLOP PROVIDING INTELLIGENT TRANSPORT SOLUTIONS With TruckForce, you are free from the dilemma of going to one source for tyres, to another for retreads and to maybe yet another for tyre service and maintenance. Instead, you have the convenience of speaking to just one single source which guarantees complete tyre management from Goodyear Dunlop trained professionals. A standardised network of the highest quality available anywhere in Europe, at any time, day or night. Whether you operate locally, or on a Europe-wide scale, you can now run your business more efficiently and more effectively. TruckForce from Goodyear Dunlop is the complete Pan-European truck tyre management solution. Can you afford to be without it? TruckForce always operates with these goals in mind: To meet the needs of a modern road transport industry To provide a full European coverage for tyres and service solutions To have the most skilled and professional business approach with a common brand identity To drive down fleet operating costs making a fleet more competitive in the transport industry To be recognised by fleets as best in class providing the most professional reliable one-stop shopping experience. Both FleetOnlineSolutions and ServiceLine 24h are part of TruckForce s pan European tyre service. You can find out more information about either on pages 8 and 10. Premium quality, truck tyre products from Dunlop to suit any hauling application. Fitted anywhere in the TruckForce European network. 6 7

5 FLEETONLINESOLUTIONS An online database, FleetOnlineSolutions, is designed to offer everything your bus or truck fleet needs in the way of vehicle and tyre management. From breakdown and vehicle inspection to retread and warranty, the FleetOnlineSolutions database covers each contract-company's vehicles, locations, tyre policy and agreed terms. This means that if the unexpected does happen, a Goodyear service provider can start work almost instantly and minimise any vehicle downtime. Because FleetOnlineSolutions is a web-based Goodyear Dunlop service we can ensure any work undertaken is completed to meet the customer's exact requirements and to the highest Goodyear Dunlop standards despite that company being in another country with a different language. FleetOnlineSolutions, Your Fleet Solutions. WE VE GOT EVERYTHING COVERED With a wide range of electronic services covering vehicle management and the full lifecycle of Goodyear and Dunlop tyres, FleetOnlineSolutions can make sure every aspect of your fleet s online needs are catered for. Illustrated screens help the workshop to complete the work to the customer's exact requirements (including items such as wheel nut torques and tyre pressures). When the job is completed, the customer is invoiced at the agreed FOS contract price in the currency chosen and the workshop paid accordingly. Visit and once you ve logged onto our easy to use website you can choose from a number of our online transactions. VEHICLE MANAGEMENT: TYRE MANAGEMENT: Regular Job Authorisation Tyre Retreading, Warranty Job Recording Regrooving Inspection Major Tyre Repair Breakdown Services Minor Tyre Repair The following languages are supported in FleetOnlineSolutions transactions, so even location won t be a barrier to getting the job done: Czech, Danish, German, English, Spanish, French, Italian, Dutch, Norwegian, Portuguese and Swedish. HOW IT WORKS Available to virtually any truck or bus fleet operator, FleetOnlineSolutions is a central information portal which details every customer s tyre service contract. The points below outline how the online system functions in the event that a customer request is made: The service provider TruckForce tyre dealers, Goodyear retreaders and the Serviceline 24hr Roadside Assistance network log onto the FleetOnlineSolutions website. The customer's details are entered into the FOS system. This generates the terms and specification of the customer s contract which can be seen on screen in the language required. Contracts identify each vehicle (including trailers) and every tyre related detail that THE BENEFITS With instant access to customer contract details, FleetOnlineSolutions could make your business more productive and profitable whilst also minimising vehicle downtime. It delivers the following features and corresponding benefits: FEATURES: BENEFITS: Management reporting (KPI s Key Performance Indicators) Analysis/visibility of cost drivers Monitoring of tyre policy Optimum cost per km Central billing Reduced administrative costs Goodyear Dunlop managed system One-stop shopping Regional/national/Pan-European Borderless ease of transactions PAYG (Pay As You Go) PPK (Price Per Kilometre) Fully flexible Internet based Quick and easy to use For more information: You can find out more information on FleetOnlineSolutions by contacting your local TruckForce member. To find out who that is just go to and click on Contact us simply select the country which is applicable to you and your local TruckForce member s details will appear. a service provider may require. FleetOnlineSolutions, Your Fleet Solutions. 8 9

6 Call the Goodyear Dunlop ServiceLine 24h hotline number. Your information is then forwarded to the TruckForce partner or ServiceLine 24h dealer nearest to the vehicle location. A service vehicle is then despatched to your location with a new tyre while ServiceLine 24h informs you how long until it arrives. Our experienced network will complete the repair with maximum efficiency and your vehicle will be back on the road as soon as possible with the minimum of fuss. RoadsideAssistanceSolutions enables you to monitor any tyre repairs to your fleet around the clock. SERVICELINE 24H PAN-EUROPEAN TRUCK TYRE ROADSIDE ASSISTANCE, 24 HOURS A DAY, 365 DAYS A YEAR BY GOODYEAR DUNLOP As you d expect from Goodyear Dunlop, ServiceLine 24h is manned by a professional, multilingual team able to respond to your breakdown call in your language, reporting the incident quickly and clearly, and ensuring that the right replacement tyres are despatched to you immediately. ALL THE DRIVER NEEDS TO DO First make sure the vehicle is in a safe Once the repair work has been completed location. Then determine the type of problem the driver then signs (and retains one copy e.g. flat tyre. When contacting us the following of) the service sheet to acknowledge that the information will be required: service has been completed. There is no need Driver name to worry about paying there and then as the Name of transport company invoice is sent to the dealer normally servicing your fleet. Name of vehicle owner License number of the vehicle To save even more time, you can use our VIP (tractor or trailer) concerned Fleet enrolment programme which lets us Make and type of vehicle know all your fleet and dealer information in Colour of vehicle advance and provides a financial guarantee. Precise directions as to where you ROADSIDEASSISTANCESOLUTIONS RoadsideAssistanceSolutions enables you to monitor any tyre repairs to your fleet around the clock. It is the online information system for Goodyear Dunlop ServiceLine 24h, the emergency tyre roadside assistance service. This service is totally secure and available to both our Fleet customers and service providers who are registered in our partner network. The system allows you to view all jobs in the process of being carried out (in real time), the completed job history and enables you to print all documentation. RoadsideAssistanceSolutions also provides additional information to the customer via the internet to track the progress of the incident. The benefits are: Minimised delays and disruption through a reduction in an exchange of information Improved two-way communication leading to better logistical planning in the event of possible delays Reduced administration In fact, thanks to a network of over 6,500 service partners, ServiceLine 24h s efficiency means you can expect an average two hours downtime while the breakdown is rectified, so that your delivery arrives with the minimum delay, and with the minimum inconvenience to your customers. are located Type of breakdown Dimensions and type of tyre Tyre size, load index, speed symbol on sidewall of tyre Number of tyres required Position of tyre/rim on vehicle A telephone number where driver can be reached Name of the dealer normally servicing your fleet Further details and contact cards are available upon request from your local Goodyear Dunlop dealer or representative info@goodyearserviceline.be WHAT OUR CUSTOMERS SAY Bart van Rens, Fleet Control Manager for Ewals Cargo Care comments: RoadsideAssistanceSolutions will be a very valuable tool for me. Most of our fleet is on just-in-time deliveries and when we have a breakdown it is vital to be kept informed of the progress so that we can tell our customer what is happening if there might be a delay. He adds, RoadsideAssistanceSolutions lets me watch what is happening to my vehicle as it happens. It means that I don't waste time calling people for news which in turn can delay the repair. I can then tell our customer if there is a delay. It takes the frustration out of the problem, which often can take the heat out of a difficult situation. Based on past experience, I can honestly say that Goodyear Dunlop has the best roadside assistance service in Europe today and RoadsideAssistanceSolutions is a further improvement to customer service. 11

7 MOBILITY PROGRAM THE FIRST TRUCK TYRES WITH SERVICE INSIDE Goodyear Dunlop s mobility program is an innovative, effective and comforting insurance against truck tyre breakdown for fleet managers, truck dealers and drivers in any part of Europe, 24 hours a day,365 days a year. HOW DO YOU JOIN? IT S EASY JUST FOLLOW THESE 3 SIMPLE STEPS: 1 Contact your local TruckForce provider to obtain an application form and the terms and conditions. 2 Send back the completed form to your local Goodyear Dunlop Office. 3 Congratulations! You are now registered with Goodyear Dunlop Mobility. You will receive a Goodyear Dunlop User Manual and card with your pin number. FREE ROADSIDE ASSISTANCE For one year, 24/7, 365 days a year, all over Europe. For all long haul and regional haul trucks fitted with Goodyear or Dunlop tyres. Tyre breakdown? Just call Goodyear Dunlop Group and we will fix it for free. If the tyre can be repaired or we fit your spare wheel, you pay nothing. If the tyre cannot be repaired, you just pay for the new one.* All other roadside assistance costs are covered by Goodyear Dunlop Mobility including the driver's accommodation in case of non-availability of spare parts before 20H00 local time. And there is only one number to call all over Europe: *For replacement tyre prices please refer to the Mobility price list on HOW IT WORKS The Mobility program is available once you have ordered your Goodyear and Dunlop truck tyres. All you have to do is follow the simple process below to register Obtain your application form from your TruckForce provider. Complete it and send it by post or fax to your local Goodyear Dunlop Mobility office and we will complete your registration. Within a few days you will receive a visit from your local Goodyear Dunlop contact who will then fully register your vehicle. ALL THE DRIVER NEEDS TO DO First make sure the vehicle is in a safe location. Then determine the type of problem e.g. puncture. When contacting us the following information will be required: Driver name Name of transport company Pin number Name of vehicle owner License number of the vehicle (tractor or trailer) concerned Make and type of vehicle Precise directions as to where you are located Type of breakdown Dimensions and type of tyre Tyre size, load index, speed symbol on sidewall of tyre Number of tyres required Position of tyre/rim on vehicle A telephone number where driver can be reached Name of the dealer normally servicing your fleet Once the repair work has been completed the driver then signs (and retains one copy of) the service sheet to acknowledge that the service has been completed. For payment terms, please refer to our general terms. EXCLUSIVE SERVICES An exclusive package providing full mobility and other professional services. Lost? Just call Goodyear Dunlop and we will guide you to your destination. Late? Just call Goodyear Dunlop and we will keep you informed of the traffic conditions in major cities. Impatient to get going? Track down where your road-side assistance is and find out the expected downtime on the internet at 13

8 NEXT TREAD RETREAD TYRE LINE BY GOODYEAR DUNLOP ECONOMY The fact is that high technology Goodyear Dunlop retreaded tyres offer just as good mileage potential as new, first-life tyres. And at a cost of approximately one-third less, the economic argument for choosing retreads is rock solid. But there are further benefits, too. SAFETY The first is that government-sponsored studies have proved that high quality retread tyres are every bit as reliable, durable and resistant to failure as their new tyre counterparts. Meaning the safety standards which have made us industry leaders are upheld by all our SERVICE As a full service tyre supplier, Goodyear Dunlop retread products ideally complement sales of our new, first life tyres. Today, most truck operators choose to run a mixture of new and retreaded tyres, so whatever their individual preferences and tyre mix, Goodyear Dunlop can meet each and every customer s needs exactly. Goodyear Dunlop is also a leader in offering the road transport industry fully comprehensive cradle-to-grave tyre management services. Innovative and cost-effective, our TruckForce, FleetOnlineSolutions, T3 and ServiceLine 24h packages can quickly determine the most productive tyre solutions for your fleet, including the ideal mix between new and retreaded tyres. From new tyre acquisition to retreads and, ultimately, casing disposal, Goodyear Dunlop can handle it all. T3 is Goodyear Dunlop developed software which helps to optimise truck tyre performance. 24 hours a day, 7 days a week, Europe-wide roadside assistance for minor and major tyre repairs or even a complete tyre change. TruckForce: a Pan-European truck tyre management network. Unrivalled service standards. Expertassistance and information. retreaded tyres. ENVIRONMENT The second major benefit concerns the environment and our impact upon it. Tyre disposal is now a major issue. No longer can old tyres simply be buried in landfill sites. We need to make sure that each and every tyre lives and works for as long as it possibly can thereby ensuring the maximum possible return from all the natural resources and energy used to create it, and the very minimum financial and environmental cost at disposal

9 QUALITY Benefiting from advanced design, premium materials and top quality construction techniques, Goodyear and Dunlop casings naturally make excellent foundations for retreading. And we insist on upholding these standards across all our retreads: Every casing considered for retreading by Goodyear Dunlop has been inspected twice; once at the point of collection, and once upon arrival at our factory. If we consider the casing to be in any way compromised, it goes for scrap there and then. Once a casing has passed inspection it is individually logged on our computerised casing management system allowing us to monitor and track every stage of its life from retreading, throughout its future service on the road, to its disposal. With the retreading process complete, every tyre is then subjected to a full inflation test and a detailed examination to guarantee that it s 100% up to specification and the quality standards we demand. So, whenever you choose a Goodyear or Dunlop retread we ll confidently guarantee that only a premium quality casing, such as from Goodyear Dunlop, will be used. This way, you ll feel completely assured that you ve bought a first-class product, able to deliver a mileage potential fully equivalent to new, first-life tyre models. PRECURE RETREAD PROCESS Goodyear Dunlop delivers only the highest quality precure retreads to commercial truck fleets. That's because we carefully monitor every stage of the precure retreading process, from primary assessment to final inspection. During Goodyear Dunlop's precure process, vulcanized tread rubber is firmly bonded to a buffed casing and placed in a curing chamber where the tread becomes securely adhered to the tire. The result is a NEXT TREAD retread that is very similar to a new tire. MOLD VURE RETREAD PROCESS In Goodyear Dunlop's mold cure system, non-vulcanized tread rubber is applied to a buffed tire. The tire is then heated in a mold, where the rubber vulcanizes and forms the new Goodyear or Dunlop tread design. After the mold cure process is completed, Goodyear Dunlop examines the tire. This final inspection ensures that only tires that meet Goodyear Dunlop's high standards leave the retread plant. UNICIRCLE RETREAD PROCESS Goodyear Dunlop is committed to continuously improving the quality and durability of its NEXT TREAD retreads. This dedication is what led to the development of Goodyear Dunlop's UniCircle retreading process. Like the name implies, each UniCircle retread features a solid, seamless construction, as well as uniform tire characteristics and dimensions. This promotes even tread wear and low rolling resistance, the two biggest keys in cost-effective performance. Hot cure retreads represent the ultimate in mileage potential, reliability and operating safety. State of the art carcass inspection using shearograph equipment

10 THE FOUR STAGES OF A TYRE: 1st stage: the new tyre Whereas many people today think that you cannot regroove a retreaded tyre, here at Goodyear Dunlop we know that you can. Yet it is crucial that the tyre casings are of a premium quality and it is precisely to these standards that Goodyear Dunlop offers its range of retread products. Because we have the innovation to greatly extend a tyre s life-span in this way, top quality Goodyear and Dunlop retreads therefore provide both the maximum possible productivity, and maximum cost-efficiency. 4th stage: the retreaded tyre, regrooved % 250 Cost efficiency rd stage: the tyre retreaded 2nd stage: the new tyre, regrooved New tyre Regrooving Retreading Regrooving Total Mileage Cost

11 FACTS AND FIGURES Approximately 7 million retreaded tyres were sold in Europe in The majority of these were medium truck tyres. For most fleets, tyres represent the third largest item in their operating budget, right after labour and fuel costs. The lowest possible cost-per-mile is achieved with a good tyre management program that includes the use of quality retreads. Retreads are the replacement tyres of choice for most truckers. Retreads are not only cost effective, but they are dependable, reliable and safe. SAFETY FEATURES Retreaded tyres can be driven at the same legal speeds as comparable new tyres with no loss in safety, performance, or comfort. Commercial aircraft retreads are approved by the Federal Aviation Administration. Military aircraft retreads are approved by the various military services. Retreaded truck tyres are manufactured according to rigorous industry recommended practices. ECONOMIC BENEFITS Retreaded tyres give the same mileage as comparable new tyres,at a lower cost-per-mile. WHO BENEFITS FROM USING RETREADED TYRES Nearly 100 percent of the world s airlines use retreaded tyres. 80 percent of the tyres used by the commercial aviation industry are retreaded tyres. Nearly 100 percent of off-the-road, heavy duty vehicles use retreaded tyres. School buses and municipal vehicles use retreaded tyres. Federal and military vehicles, including those operated by the U.S. Postal Service, use retreaded truck and aircraft tyres. Trucking fleets and overnight delivery vehicles use retreaded tyres. Fire trucks, and other emergency vehicles use retreaded tyres. Farm tractors and other agricultural equipment use retreaded tyres. The cost of a retreaded tyre will generally be from 30 to 50 percent less than the cost of a new tyre. This translates to billions of dollars of savings for consumers and trucking fleets every year. Steel belted radials are routinely retreaded and are available with all types of tread patterns, including all-season and mud & snow tread patterns. Retreading greatly reduces solid waste disposal problems. Every tyre retreaded is a tyre saved from the landfill. Energy savings. Retreading conserves hundreds of millions of gallons of oil every year. Tyres are basically petro-chemical products. It takes 100 litres of oil to manufacture one new truck tyre. Most of the oil is found in the casing, which is reused in the retreading process. As a result, it takes only 32 litres of oil to produce a retread. Retreading is truly recycling! Approximately 70 percent of the cost of a new tyre is in the tyre body. With proper maintenance, retreading permits the continued use of your important investment. Truck tyres can often be retreaded several times. Retreaded tyres generally carry a warranty comparable to that of a new tyre. RETREADS. YOUR BEST TYRE VALUE!

12 NOTES 24 hour roadside assistance. Would you rather your truck spend a day on the road or at the side of it? When one of your trucks is stranded at the side of the road, your fleet is losing money. That s why Goodyear Dunlop s TruckForce network offers ServiceLine 24h, a unique round-the-clock service available in 1600 locations in 30 countries. It ll keep you connected with professionals equipped with the most technically advanced tools to get your drivers back on the road. Which is good for you, and more importantly, good for your customers. For more information on TruckForce, visit our website.