SOHO. Contact Center

Transcription

1 Enterprise and Service Provider SOHO Contact Center

2 Today s Webinar Convergence of Voice-Video & Surveillance on VoIP Technology Presenters Mr Ashdhir Kinra : CEO - Cohesive Technologies. Mr Shashank-Kargutkar : Country Head -Grandstream Mr Warren Sonnen: Director- Epygi Technologies info@cohtechnologies.com

3 o o o o o o o Expertise in Telecom Solutions on IP Domain. An ISO Company. Presence Across Globe thru Branches and Resellers with Head Quartered in Delhi -INDIA Managed by Group of Professionals with extensive experience Design and Deployment of Applications in different Verticals. Servicing more than 500 clients Globally. Representing Global Brands Like Grand stream /Epygi and Aculab. info@cohtechnologies.com

4 Technology Partners GRANDSTREAM APAC Distributor EPYGI APAC Distributor APPLIANX APAC Distributor DRISHTI - SOFT Joint Sales Initiative info@cohtechnologies.com

5 Grandstream Networks is A leading manufacturer of SIP-standard products for broadband networks Robust Portfolio IP Video Surveillance, IP Multimedia & Videophones, IP PBX, Enterprise IP Phones, Residential IP Phones, Analog Gateways, IADs/Analog telephone Adaptors We serve the worldwide residential, small-medium business & enterprise markets Consistently recognized Deloitte & Touché Fast 500 Boston Business Journal Fastest growing private companies Best in Show Awards Product of the Year from 2003 to 2011

6 Corporate Background US Delaware Corp, Founded 2002 with offices in: Boston Accounting Sales & Marketing Tech Support Corporate Management Dallas Hardware Design & Tech Support Los Angeles (City of Industry) Stocking Location, RMA, Tech Support, VoIP Eng. China (Shenzhen, Hangzhou) Manufacturing, Purchasing, Applications Engineering ISO 9001 Company with 400+ Worldwide Employees Profitable since first product launch in 2003 High 2-digit compound annual growth rate (CAGR)

7 SIP / VoIP Technology All of Grandstream s IP surveillance products offer industry-leading SIP / VoIP technology that allows two-way communication with cameras and encoders. You can register a Grandstream IP surveillance product as a SIP extension and call the unit using an IP video or multimedia phone. But SIP / VoIP technology isn t just an easy way to establish two-way audio and video between Grandstream s cameras and multimedia SIP phones. The real value of SIP / VoIP technology is that it essentially eliminates the learning curve for providers, resellers, and integrators. If you already know how to provision and install SIP telephony products, you ll know how to integrate our GXV Series surveillance products. You can also achieve easy video recording through Asterisk. You can look for this functionality in Axis, Cisco, Panasonic, and Sony products, but you won t find it.

8 GXV3140 Multimedia Video Phone 4.3 inch digital TFT color LCD (480x272 resolution) 1.3 MP CMOS camera with privacy shutter Dual switched 10/100M auto-sensing Ethernet ports, optional FXS and FXO port SD / MMC / SDHC, USB, supports stereo headset with microphone, stereo output, video output GXV touch screen Multimedia Video Phone 3 SIP Accounts Integrated Wi-Fi POE Dual USB Ports and SD Card Drive

9 GXP Lines 4 XML Keys 7 BLF Keys 320x160 LCD 5-Way Conferencing HD Bright Backlit Screens GXP2110 GXP Lines 3 XML Keys 4 Lines 3 XML Keys 18 BLF Keys 240x120 LCD 5-Way Conferencing HD 7 BLF Keys 180x90 LCD 4-Way Conferencing HD Easy Mass Provisioning Multiple Language Support Personalized Web Apps GXP1450 GXP140X 2 Lines 3 XML Keys 2 Lines 3 XML Keys 2 BLF Keys 180x160 LCD 3-Way Conferencing HD 2 BLF Keys 128x40 LCD 3-Way Conferencing HD Advanced Security Full Duplex Speakerphone High Def Audio

10

11 Grandstream for i-phone Wouldn t it be really cool if there was an easy-to-use IPhone app that lets you remotely monitor Grandstream IP cameras? Introducing IP Vision, a third party app that supports Grandstream IP cameras. The picture quality is excellent, and it s really quite easy to configure the app to follow multiple Grandstream cameras. You will find a thorough guide available at This is an absolute no-brainer for iphone owners.

12 GRANDSTREAM FOR ANDROID Grand Stream For Android Not to be outdone, several third party application developers including Tiny Cam Monitor have developed stunning mobile surveillance apps for Android. Easy to use and completely interoperable with Grandstream s GXV Series Surveillance Products, the Tiny Cam Monitor app lets you take your full Grandstream surveillance suite with you on the go.

13 G-surf Grand stream s G-Surf is a monitoring and recording system for up to 36 cameras. G-Surf supports remote viewing, control and recording from anywhere on the Internet or local access network. G-Surf is powerful, easy to configure, and supports advanced video management features including alarm triggers, groups, patrol play, electronic mapping, and automatic recording. G-Surf is available 100% free of charge at where you can also download the complete program user manual.

14 Monitoring with IP CCTV equipment from Grandstream Via SIP Video-Phones User can monitor cameras or DVS via IP-to-IP or through popular IP- PBX Via Interface HTML User Can monitor individual Cameras or DVS Via gsurf The Organization can monitor up to 36 terminals (cameras/dvs) Interoperability with commercial VMS platforms For applications of large number of cameras or DVS No Additional Cost

15 GRANDSTREAM EPYGI VIDEO SURVEILLANCE SOLUTION

16 Epygi Technologies, Ltd. Products sold exclusively through distributors and authorized resellers Flexibility to create unique solutions for special clients Significant installed base throughout Europe, Australia, Africa and the Americas Sales and support presence on six continents

17 Epygi IP PBX Solutions 1-15 users users users 200-1,000 users

18 Epygi IP Gateway Solutions 6-8 simultaneous calls simultaneous calls simultaneous calls simultaneous calls

19 Some Epygi Quadro IP PBX Features Call Answering Call Queue Multi-Company Receptionist Simultaneous Ring Extension Status Call Pickup Call Hunt Auto Attendant with IVR Call Management Call Hold Call Transfer Call Waiting Three-way Conferencing Call Park Call Screening Features Direct Transfer to a Voic Box Call Blocking Hiding Caller ID Do Not Disturb Calling Name Display Away from the Phone Notification via Text Message Voice Mail Call Forwarding Unified Messaging Find Me/ Follow Me Conveniences Intercom Auto-Redial Speed Dial Corporate Directory Call Paging Hot Desking Shared Voic Box Utilities Hold Music (WAV File Upload) T.38 FAX, FAX Relay & Clear Channel Cost and Bandwidth Saving Features Call Statistics Dial Plans (call routing) Time of Day Dialing Call Relay Special IP Phone Support Distinctive Ringing on IP Phones. Lifeline Port Administrative Functions Enhanced IP Phone Support Quadro FXO Auto Configuration Voic Setup via Phone CDR Tags for Billing Daylight Savings Time Adjustment Automatic Backup/Download of Configurations IP Phone Plug-and-Play Automatic Firmware Updates

20 Video Bridge-First Time as an Embedded Feature High Definition Audio/Video Software Enabled Simple and Cost Effective Up to 104 Video Party Bridge Automatic/Manual Video Switching Audio Recording Web Management GUI

21 Call Recording: New Capability: SIP call recording is available on the Quadro M IP PBX products and can be stored locally or on a remote server and can go up to 152 Ports Simultaneously. Why It Matters: A powerful feature allowing the system to record all calls made from and to the extensions of the PBX. This allows a user to record selected calls both automatically and by special request from the Web GUI or directly from the phone. The recordings could be stored either on the device itself (and be reviewed on the Quadro) or be uploaded to an external file storage for further processing. Call Recording is a purchasable feature priced per recording port.

22 Integrated Conference Bridge with Logger: Licensing based on port requirements: QuadroM32x&1000X: 32 ports per license. 2 licenses can be used for a total of 64 conferencing ports for 32X and 288 Port for QX1000 QuadroM8L/12Li/26x/26xi: 16 ports per license. 2 licenses can be used for a total of 32 conferencing ports Features Include: Automatic dial-out to participants Record a conference Password protect conferences Lecture mode (moderator-lead) Participant request to speak feature Mute participants notification and reminder of scheduled conferences Lock a conference (no more participants allowed) Conference Schedule Cluster geographically dispersed CS units for larger conferences

23 Epygi Software Applications iqall Quadro Communications Manager (QCM) Epygi Media Streamer (EMS) HotKeyCall HotCall Add-In for Microsoft Outlook Statistics Monitoring And Reporting (SMR) Quadro Configuration Console (QCC)

24 iqall is Epygi s iphone application which allows any user of a Quadro IP PBX to establish calls between their iphone and another number anywhere in the world. If the iphone user has a GSM plan with free incoming calls, the user will not pay any charges on the plan for outgoing calls, which greatly decreases the company s overhead expenses especially on international calls. iqall communicates with the Quadro which then initiates a call to your iphone and your destination number, connecting both together.

25 Microsoft Outlook Hot Call Application Free application to click to dial from Outlook Contact List Connects your desk phone with destination. Rings your phone first, then rings destination No need to dial numbers on phone Improves efficiency Can also use to answer received calls to your desk phone.

26 The Quadro Communication Manager (QCM) is a Windows based software application that can be configured as a remote or local extension of a Quadro IP PBX. Specifically designed to integrate the Quadro s receptionist functionality - call queuing and extension status watching. These are advanced telephony features particularly useful in office environments with an extensive flow of calls. QCM can also be utilized as a Softphone for mobile and remote users.

27 Convergence

28 Site D Internet Grandstream GXV 3611 VOIP Camera. Person can speak thru Camera and the VoIP Camera is a SIP extension to PBX Central Location / Network Room DB Audio Recording Single/Multi Site Deployment Epygi Quadro IPPBX 19 U Rack Mounted Server Site A Internet Grandstream GXV 3140 VOIP Phone Grandstream GXV 3601 VOIP Camera. Person can speak thru camera and Camera is actually a SIP Extension of PBX Security In charge Grandstream GXV 3140 VOIP Phone Interaction Flow LCD Screen Site C The Central unit is the corporate office with Epygi Quadro IPPBX and the remote locations are the branch offices with Grandstream IP Cameras & Video Phones for VC with Voice Data Video Surveillance all converged into one single Platform with Epygi Quadro IPPBX & Grandstream Site B Grandstream GXV 3140 VOIP Phone info@cohtechnologies.com

29 Sathiyam Media Vision (P) Ltd. - Chennai About: Upcoming Regional News TV Channel Need of IPPBX to interconnect Multiple offices Looking for Standalone Audio & Video Conference solutions Requirement of Simplified and cost effective solution Solution Implemented and Key Features: EPYGI unified VIPPBX with Voice Mail to , Fax to Audio Conference Bridge (16 Parties) with Dial out facility In-skin Video Conference Bridge In-built IVR, Voice Mail (with SMS notification) Integration with MS Outlook (Free of Cost) SIP Camera s a Unique Proposition Beat all Big Brands including Avaya/NEC Benefits: One Box Solution with better service delivery Appealing to the Customer, Save Lots of cost of different hardware No Third party integration. Every thing is License base application info@cohtechnologies.com

30 A2Z Group of Companies - Gurgaon About: A2Z having Multiple offices across country with more than 30,000 employees Were spend huge amount of money to interact between offices Don t want bulky solutions, which consume lots of time of their IT team to manage Looking for Table Talk Video Conference solution for senior Management PAN India Solution Implemented and Key Features: Installed EPYGI with in-skin Video Conference Bridge with Dial Out Facility. Voice Logger to Record all Audio Bridge Conversations as an In skin Feature. Using Grandstream Video Phones (no need to go to Conference room every time) Integration with MS Outlook & unified Messaging (Fax to ) Using their Skype account on same video phone (GXV 3140-Skype certified) to interact with their partners/vendors Benefits: Terminate Trunk lines in EPYGI, so no needs of TDM PBX to make incoming/ Outgoing calls SIP (Voice/Video) Phones are working on few sites even on DSL, where Lease Line/VPN is not there No physical presence required at remote sites, IT team manage everything from central location. info@cohtechnologies.com

31 EPYGI s Quadro 8L (having 8 FXO, 2 FXS and 32 SIP Licenses) with 16 nos. Grandstream HD IP Phones (GXP1450) EPYGI s Quadro 26X (having 8 FXO, 26 FXS and 16 SIP Licenses) with 16 nos. Grandstream HD IP Phones (GXP1450) EPYGI s Quadro 32X (having 1 PRI and 32 SIP Licenses) with 16 nos. Grandstream HD IP Phones (GXP1450) Worth (in INR) Rs. 2,00, Rs. 2,22, Rs. 2,77, Choose any of above Combo and get:- EPYGI s 16 Party Audio Conference Bridge with Logger worth Rs. 30,500.00, EPYGI s 4 Party Video Conference Bridge worth Rs. 44, and Grand stream's Multimedia Video IP Phones GXV3140 worth Rs. 11, Amounting Rs. 86,370.00, Free of Cost. info@cohtechnologies.com

32 For Queries: Write to : info@cohtechnologies.com Call us : You can also visit us at : Spread with HQ at Delhi : Bangalore I Chennai I Pune I Kolkata I Mumbai I Punjab info@cohtechnologies.com