CUTform OÜ. Management System Manual

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2 Page: 1, Total pages: 11 Written Natali Aosaar Confirmed Document name: Amendment information Version Amended clause Quality is available from web Updated 4 3 Organisation chart updated 4 5 Production Equipment update 5 all Changed to Content of the amendment 5 all Quality management system changed to integrated management system SHEQ Systems Manager responsibilities added History renamed as Key info, updated 5 2 Quality Policy changed to CUTform Policy 5 3 Organisation chart updated Process scheme updated 5 5 Production Equipment update Contents 1 Introduction Scope of the management system Key info Location Focusing on the customer CUTform policy Organisation Management system Documentation Main processes of the management system Production Equipment Laser cutting Press brake Welding welding Robot welding Milling Turning Quality supervision Software... 11

3 Page: 2, Total pages: 11 Written Natali Aosaar Confirmed Document name: 1 Introduction 1.1 Scope of the management system Manufacturing of laser cuts, welded assemblies and CNC machined components in both ferrous and non-ferrous materials, providing a range of surface finishes to meet customer specifications. 1.2 This manual has been prepared with the purpose of giving an overview of the integrated management system of CUTform OÜ. The management system has been prepared considering the requirements of ISO 9001:2008, ISO 14001:2005, OHSAS 18001:2007 ja ISO :2006. The management system does not involve clause 7.3 Design and Development of the standard, as usually product development is conducted by the customers of CUTform OÜ. The manual is available for customers and cooperation partners from web (cutform.ee) and for employees of the company in an electronic form in the server or on paper in the cabinet of the Quality Manager. The SHEQ Systems Manager shall be liable for keeping the manual up to date. 1.3 Key info CUTform OÜ was established in Tallinn, Estonia in February % private shareholding. All shares controlled by Board Members. Annual turnover 2013 was 5,7 Million Euro, turnover 2014 was 8.35 Million Euro, estimated turnover for 2015 is 11.0 Million Euro Approx. 100 Employees Total number of sites 1 Total Number of customers 15+ ISO 9001 certified 20th November 2012 ISO certified 19th June 2015

4 Page: 3, Total pages: 11 Written Natali Aosaar Confirmed Document name: 1.4 Location CUTform OÜ is located near Tallinn, at the best strategic location the meeting point of the Tallinn-Tartu road and Tallinn roundabout which ensures excellent logistical options and easy access: Distance from the airport 12.7 km Distance from the port 16.6 km Address: Kesk tee 13, Jüri Industrial Park, Aaviku, Rae municipality Focusing on the customer CUTform OÜ considers it important to specify, meet and sometimes even exceed the needs and requirements of each customer in order to save the customer s resources in solving problems and misunderstandings.

5 Page: 4, Total pages: 11 Written Natali Aosaar Confirmed Document name: 2 CUTform policy We here at CUTform are committed to provide professional management, coordination and cost efficient serial manufactured components which meet and exceed relevant statutory, regulatory and customer requirements, needs and expectations. Our policy is divided by the following areas: HEALTH AND SAFETY We have a strong commitment to follow the Occupational Health and Safety requirements of OHSAS by adhering to all the rules and regulations as well as continuously improving the related management systems. ENVIRONMENT The employees of CUTform are constantly reviewing its progress to minimize the use of packaging and ensure waste segregation is controlled. CUTform seeks to continually improve its environmental performance and prevent pollution through operating an ISO compliant management system. QUALITY Quality policy is driven by communication, understanding and fulfillment of the needs of our customers. We achieve our commitments for quality, cost, and schedule. CUTform drives continual improvement and innovation based upon efficient business processes, measurements and customer surveys and all requirements of ISO By showing strong management involvement and commitment, we here at CUTform develop staff competencies, creativity and accountabilty through appropriate trainings. Through the use of these guiding principles, we strive to be the most reliable manufacturing source in the component market, allowing our partners and customers flexibility and control in the supply chain. Our goal is 100% customer satisfaction 100% of the time. The Policy is regularly reviewed by the management for continuous sustainability. The Policy is put into practice through the Objectives set by the management. The implementation of our Policy will ensure our customer satisfaction, success of company and welfare of each employee.

6 Page: 5, Total pages: 11 CUTform OÜ Written Natali Aosaar Confirmed Document name: 3 Organisation The Member of the Board shall give his/her best by sharing resources and supporting the team in order to ensure that the management processes would be created introduced and maintained. The following scheme presents the structure of CUTform OÜ: BOARD MEMBER HR MANAGER WELD ENGINEER ENGINEER PROJECT ENGINEER PRODUCTION CONTROL MANAGER PURCHASE MANAGER SHEQ MANAGER QUALITY MANAGER PLANNER LOGISTICS MANAGER QUALITY ENGINEER SUPPLY CHAIN PLANNER TEAM LEADER ADMINISTRATOR QUALITY TECHNICIAN SHIFT LEADER PRODUCTION FORKLIFT STORE WORKER METAL WORKER CNC SETTER- OPERATOR WELDER

7 Page: 6, Total pages: 11 Written Natali Aosaar Confirmed Document name: 4 Management system 4.1 Documentation The management system documentation includes the management system manual, procedures, manuals and certification documents. The procedure for managing documentation has been described in the Document Management Procedure (CUT01), which when followed ensures the existence and availability of up-to-date documentation. 4.2 Main processes of the management system The main processes of the integrated management system have been pointed out on the following scheme. The main processes are closely connected and enable continuous improvement. The functioning of the main processes is ensured through documented procedures, which also specify liabilities and the connections between processes. The documented list of processes has been indicated on the scheme below. The documented procedures are available at the company s server and on paper on the shelf of the Quality Manager.

8 Page: 7, Total pages: 11 Written Natali Aosaar Confirmed Document name: CUSTOMER S REQUIREMENTS, WISHES, EXPECTATIONS AND SATISFACTION PRODUCT REALIZATION CUT 10 Production Planning CUT 09 Purchasing CUT 07 Dispatching Goods CUT 24 Receiving Materials CUT 04 Control of Nonconformity CUT 16 Project and Change management CUT 15 Welding Quality Assurance MEASUREMENT, ANALYSIS AND IMPROVEMENT CUT 23 Product Quality Assurance CUT 05 Corrective and Preventive actions CUT 25 Key Performance Indicators DOCUMENTATION CUT 01 Control of Documents CUT 02 Storage of production part related documents in server TRACEABILITY CUT 12 Product Traceability EQUIPMENT MANAGEMENT CUT 13 Preventive Maintenance CUT 18 Control over Measuring Equipment RESOURCE MANAGEMENT CUT 06 Asset Register CUT 11 Human Capital CONTINGENCY PLANS CUT 08 Business Continuity Plan SYSTEM REVIEW CUT 03 Internal Audit CUT 26 Management Review CUSTOMER FEEDBACK CUT 22 Customer Satisfaction C O N T I N I O U S I M P R O V E M E N T POLICY AND OBJECTIVES

9 Page: 8, Total pages: 11 Written Natali Aosaar Confirmed Document name: 5 Production Equipment 5.1 Laser cutting Model: Amada LC-3015X1NT Sheet size up to 3000x1500 Cutting capacity: o 20 mm steel o 12 mm stainless steel o 8 mm aluminium Precision up to 0.1 mm 5.2 Press brake Amada HFE MKII 170-Ton is a new generation press brake that combines decades of knowledge and experience of the brake maker. The brake is stable and has a large working envelope. Bending capacity: 3 m We have a variety of different bending tools.

10 Page: 9, Total pages: 11 Written Natali Aosaar Confirmed Document name: 5.3 Welding welding CUTform owns five MIG/MAG water cooled and programmable semi-automatic welding machines EWM Phoenix Robot welding CUTform OÜ has implemented welding robot ABB IRM 2600 high volume production. 5.4 Milling Our equipment includes: 2 vertical milling machines HAAS VF3 Table measurements 1219 x kw vector drive, 7500 rpm 30-station carousel tool changer High pressure flood coolant system 2 vertical milling machines HAAS VF-3YT Table measurements 1321 x 584 Pallet changer 22.4 kw vector drive, 7500 rpm 30-station carousel tool changer High pressure flood coolant system

11 Page: 10, Total pages: 11 Written Natali Aosaar Confirmed Document name: 5.5 Turning 2 lathes HAAS ST20 CNC With barfeeder Diameter up to 381 mm Spindle 201 mm Blank length 533 mm 2 lathes HAAS DS-30SSY CNC Active tooling Barfeeder Up to 76 mm bar Also 2 band-saws to prepare material for turning and milling machines. 5.6 Quality supervision For supporting the production operations, the company has a Quality Department. Process Evaluation has been introduced and this includes evaluating and measuring the essential measurements of the product in every stage. There are different measurement and evaluation devices for different measurements and evaluations. The measurement devices are calibrated. For measuring more complex products, we have a CMM measuring machine ROMER ABSOLUTE ARM: o Measurement scope 3 m o Error of measurement per the whole scope 10 µm

12 Page: 11, Total pages: 11 Written Natali Aosaar Confirmed Document name: 5.7 Software In order to realise a customer s development into a material product, we can use: AutoCad for preparing jigs and working with customer s drawings. DR ABE helps to generate nesting and helps to find the best way to use the material. Feature CAM for quick preparation and analysis of the programs for lathes and milling machines. Prodmaster MRP software that is used to manage the whole production starting from the customer s order to dispatching the product. PCDMIS works with Romer Arm, enables to prepare programs that significantly speed up measuring repeating products.