Vickie Stephens, CRM December 3, 2014

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1 Vickie Stephens, CRM December 3, 2014

2 Records management and technology What is Information Governance? 2

3 ... Every two days now we create as much information as we did from the dawn of civilization up until 2003, according to Schmidt. That s something like five exabytes of data, he says... Erik Schmidt, Google, 3

4 The Human Face of Big Data Rick Smolan and Jennifer Erwitt 4

5 Researchers John Guttag and Collin Stultz (shown here) along with Zeeshan Syed have created a computer model to analyze formerly discarded EKG data of heart attack patients Jason Grow 2012 / from The Human Face of Big Data 5

6 Is it a concept and /or process? Is it Records and Information Management expanded? Is it just another buzz word? 6

7 Gartner.... defines information governance as the specification of decision rights and an accountability framework to ensure appropriate behavior in the valuation, creation, storage, use, archiving and deletion of information. It includes the processes, roles and policies, standards and metrics that ensure the effective and efficient use of information in enabling an organization to achieve its goals. Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company 7

8 ARMA International.. Information governance is a strategic framework composed of standards, processes, roles, and metrics that hold organizations and individuals accountable to create, organize, secure, maintain, use, and dispose of information in ways that align with and contribute to the organization s goals. Glossary of Records and Information Management Terms 8

9 lower costs reduce risk ensure compliance with legal, regulatory standards, and/or corporate governance Integrity of information, ensures accuracy and quality of information Better information means better business decisions 9

10 Information Governance Leader (CIGO, SVP of IG, or similar) Roles Business / Organization Legal / Compliance Records & Information Management Privacy / Security IT Structures Information Architecture, Taxonomy, & Metadata Infrastructure & Technology Information Lifecycle Create / Capture Collaborate / Use Access Retain / Store Hold / Discover Dispose / Archive Technology Execution Applications Hardware / Networks / SLAs / Licensing Policies & Procedures Metrics Processes Roles Standards Performance Accountability Decision Rights

11 Roles An Information Governance Leader (Chief Information Governance Officer, Sr. VP of IG, etc.) leads a coordinated effort across multiple disciplines to ensure the enactment and ongoing facilitation of Information Governance. Information Governance Leader (CIGO, SVP of IG, or similar) Business / Organization Legal / Compliance Records & Information Management Privacy / Security IT The business leverages the constructs of Information Governance in their daily work. IG must align with the business and their input is critical for success Records & Information Management have the responsibility for the information that is to be governed. Their input and expertise is invaluable to an IG program. IT is tasked with the execution from a technology perspective of an Information Governance plan. The success or failure in application relies on their expertise. Legal / Compliance ensures that the organization complies with it s regulatory and legal requirements. Those requirements are enacted through Information Governance. Privacy / Security professionals are tasked with managing and securing data within an organization. Information Governance touches on all aspects of their roles. 11

12 IT Department must become your new best friend People, processes, policy, and technology Be aware of what technology/applications are used in your organization - WHY 12

13 1.Computing everywhere 2.The Internet of Things (IoT) 3.3d Printing 4.Advanced, Pervasive, and Invisible Analytics 5.Context-Rich Systems 6.Smart Machines 7.Cloud/Client Computing 8.Software-Defined Applications and Infrastructure 9.Web-Scale IT 10.Risk-Based Security and Self-Protection ARMA International NewsWire, October 22,

14 By Wilgengebroed on Flicker (Wikipedia) 14

15 Develop strategic plans to ensure information assets are used to its fullest. Create a collaborative environment to promote Records and Information Management and Information Governance. Keep abreast of industry trends in technology and how they impact on your Records and Information Management Program. 15

16 ARMA Austin Chapter Newsletter 16

17 Gartner IDs Top 10 Strategic Tech Trends to Watch Oct 22, 2014 Gartner has identified the top 10 strategic technology trends for 2015 and beyond. Each of these will likely be very disruptive to the business, end users, or IT; require a major investment; or pose a risk if adopted late. In other words, they will affect organizations long-term plans, programs, and initiatives. The trends cover three themes: the merging of the real and virtual worlds, the advent of intelligence everywhere, and the technology impact of the digital business shift, explained David Cearley, vice president and Gartner Fellow. The top 10 trends are as follows: 1. Computing Everywhere The focus will shift to mobile users as opposed to mobile devices only. 2. The Internet of Things (IoT) 3. 3D Printing Worldwide shipments of 3D printers are expected to grow 98% in 2015 and double in Advanced, Pervasive, and Invisible Analytics Organizations will need to focus analytics as the volume of data coming from the IoT, social media, and wearable devices explodes in order to deliver exactly the right information to the right person at the right time. 17

18 Gartner IDs Top 10 Strategic Tech Trends to Watch (cont d) 5. Context-Rich Systems By understanding the context of a user request, applications can not only adjust their security response but also adjust how information is delivered to the user 6. Smart Machines The application of deep analytics to an understanding of context will ultimately lead to a world of smart machines. Gartner predicts this era will be the most disruptive in the history of IT. 7. Cloud/Client Computing The focus will be on synchronizing content and applications across multiple devices. 8. Software-Defined Applications and Infrastructure Computing will need to become more dynamic and less static in order to deal with the rapidly changing demands of digital business. 9. Web-Scale IT Expect more organizations to begin thinking, acting, and building applications and infrastructures like Amazon, Google, and Facebook. 10. Risk-Based Security and Self-Protection Once organizations realize that 100% secure environments are impossible, they can begin to apply more sophisticated risk assessment and mitigation tools. ARMA International NewsWire, October 22,

19 ARMA International (is a not-for-profit professional association and the authority on governing information as a strategic asset). ARMA International Information Governance Maturity Model AIIM (Association for Information and Image Management) Cohasset Associates (Is one of the nation s foremost management consulting firms specializing in records management and information governance.) The Optismo Information Governance Model Framework Information Management Internet of Things: 25 B IoT Devices By 2020 Says Gartner The Human Face of Big Data 19

20 Thanks so much for your time.... Vickie Stephens, CRM 20

Information Governance: Where is ARMA International Headed? David M. Fleming, CRM, IGP, CIP ARMA Utah-Salt Lake Chapter Meeting September 18, 2014

Information Governance: Where is ARMA International Headed? David M. Fleming, CRM, IGP, CIP ARMA Utah-Salt Lake Chapter Meeting September 18, 2014 Discussion Points Defining Information Governance Defining