1 The Orange Rag Acquisitions ahoy! It s takeover time again The days are getting longer and vendors pockets are getting deeper with this month seeing four takeover deals (with a total value of $1460 million between them) over the last fortnight alone. First off the mark was N u a n c e Communications (probably best known in the legal market for its ecopy and Dragon Dictate businesses) acquiring the one-time cost recovery and print management systems market leader Equitrac for $157 million ( 96m) in cash. The Equitrac product range will now be merged with Nuance ecopy ShareScan scanning and workflow solutions, as well as the OmniPage, PaperPort and PDF Converter Professional desktop applications. Next, we had Thomson Reuters buying the London-based World-Check business due diligence information service, which currently serves 49 of the world s top 50 banks and 200 enforcement and regulatory agencies. World- Check, which employs more than 500 staff, will now become part of the GRC (Governance Risk & Compliance) division of Thomson Reuters. The financial terms were not disclosed but CNN say the sale price was around $530 million ( 326m). Finally, we have the strange saga of one company accepting a lot of money to get out of the ediscovery business and another paying a large amount of money to gain entry. On its way out is Iron Mountain, which has sold its digital division (including its archiving, ediscovery and online backup operations) to Autonomy for $380 million ( 234m). The deal segues very neatly with Autonomy s existing activities in the data storage and ediscovery sectors and, concidentally, brings Autonomy s private cloud data to over 25 petabytes in size. (By our calculations, this is the equivalent of 8,500,000 million pages of A4.) Meanwhile, heading in the opposite direction, Symantec last week announced it was buying the highly-rated ediscovery systems specialist Clearwell Systems for $390 million ( 240m). Symantec sees Clearwell as a natural fit for its existing backup, archiving and security business but also quotes a Gartner study saying the ediscovery sector is growing by 14% a year and will be worth $1.7billion by Formed in 2004, Clearwell is a privately owned company that has only ever received $33 million in venture capital backing. Insider sources suggest there are at least two more major acquisitions/sales imminent in the legal IT space. Let the good times roll Of course one reason why the acquisitions side of the legal IT business has picked up is because vendors are once more starting to make serious money. Speech technology specialists Bighand yesterday announced their results for the financial year to 31st March Highlights include a 20% increase in staff numbers, 20,000 more individual users, turnover up by over 50% and increased pre-tax profits to 3.4 million. Workshare is telling a similar story, reporting earlier this week a 23% rise in annual sales bookings during its year ending March According to company vice president Dan Filby We are seeing a clear trend in the Americas, Asia Pacific and European regions that technology budgets are returning for software solutions that solve real business challenges.
2 2 Peppermint still flavour of the month At events we attend, the legal IT vendor everyone is talking about continues to be Peppermint Technology, so here is a round-up of the latest news coming out of their Nottingham offices Oxford-based Darbys has engaged Peppermint to implement the Peppermint Portal as a business intelligence and KPI reporting front-end to the firm s existing IRIS AIM Evolution practice management system. In addition to fee earner productivity and reporting tools, the portal also offers a prospect and client-facing CRM facility that can help manage the lifecycle of any relationship from initial enquiries through to providing a self-service ability for referrers and clients to access, track and update matter information on a real time basis. The Portal is the first module of Peppermint s new Legal Services Platform to be released, with the full product still on schedule for a Q launch. To see a demo of the portal visit The latest additions to the Peppermint team include Tracy Kitchen, previously with Civica, who joins the senior management team as head of service delivery, and Andrew Goodman, previously with TikitTFB and before that LexisNexis Visualfiles, who joins the sales team. At the recent Legal Futures Conference in London, Peppermint conducted a survey of delegates. Among the findings was a feeling law firms had to be more approachable, with 83% saying legal services needed to be available beyond traditional office hours. Online services were another hot topic, with 58% saying selfservice was a concept law firms would have to adopt. And, 16% said loyalty schemes would be an important tool to thank clients for their business, reward them for recommendations and to keep a firm s name in front of them. Technology refresh under way at Olswang Olswang has embarked upon a major technology refresh project, selecting Elite 3E to replace its legacy LexisNexis Axxia practice management system. The firm s finance director Edward Gordon Hall said 3E will enable us to drive profitability through enhanced financial management. In addition (it will) provide the platform to empower our people to better manage their clients and their own performance. Also, after looking at several products and piloting two, Olswang chose Phoenix Business Solutions to supply and implement the DTE Axiom time recording and capture application. IT director Clive Knott said As well as being more userfriendly and intuitive, DTE Axiom proved a better fit for the business strategically in terms of our technology roadmap. The system has been integrated with Blackberry and Outlook. Still in the world of Elite PMS systems, 200 lawyer CMS Derks Star Busmann has become the first Dutch law firm to upgrade to Elite 3E. Sharepoint DMS fever spreading After an 18 month proof of concept involving commercially available search engines, the European Court of Human Rights has selected Microsoft FAST as its strategic search platform. ECHR head of IT John Hunter said FAST with its Sharepoint integration represents the best overall platform in terms of the functionality we require for both the public HUDOC case law archive and internal data sources. Last week the ECHR published an ITT for its new HUDOC platform.
3 3 May s wins, deals, swapouts and rollouts SOS takes two more IRIS sites Solicitors Own Software (SOS) has signed up two more IRIS Legal sites. Harrison Clark, which is based in Cheltenham and Worcester but in July merges with a Ross-on-Wye firm to create a 200+ user practice, has selected SOS Connect to provide a case, practice and marketing management system to replace its legacy IRIS AIM Evolution system. Bill Kirby s Professional Choice Consultancy assisted in the specification and selection process. And Willans LLP, also based in Cheltenham, will implement SOS Connect as part of an IT refresh that will see the replacement of its incumbent Cognito accounts, LegalDocs document assembly and IRIS Videss case management systems. Pilgrim wins Axxia swapout Manchester-based Linder Myers has signed contracts with Pilgrim Systems to implement a 200 user LawSoft 10 system. The new system will provide the firm with a consolidated PMS platform to replace the firm s core LexisNexis Axxia Arista accounts system, as well as DPS, Eclipse and Mountain software inherited during recent mergers and acquisitions. system, which has been integrated with the firm s Sharepoint platform, will automate checking knowhow documents, precedents and client files for out-of-date citations. Tees Solicitors (formerly Stanley Tee) which has offices across East Anglia, has also implemented LexisCheck. Secondcap, which operates in the secondary private funds market, has selected Lexis Diligence from LexisNexis UK to perform customer due diligence services for the purposes of anti-money laundering and Bribery Act compliance. Copitrak win Bournemouth firm Aldridge Bownlee has rolled out the Copitrak Eclipse embedded cost recovery system across its fleet of Canon copiers and printers. Shoosmiths backup Shoosmiths has signed up for InTechnology s managed backup service, with the intention of putting the firm s entire 20+ TB data estate into the cloud, as a cost-effective secondary storage and recovery option. Linklaters gets a new IDOL Linklaters is to implement a new enterprise search platform to support its training and knowledge management operations. The firm is working with systems house Okana, developers of the Sense2 user interface, to create a platform powered by Autonomy IDOL. The IDOL system is currently being used to index some 250,000 curated legal knowledge documents. At the present time it appears the firm will continue to run its Documentum DMS. Two wins for LexisCheck Lewis Silkin (you didn t think we could let an issue of the Insider go by without mentioning this firm?) has selected the LexisCheck Monitor system to monitor references in internal documents for changes in the law. The
4 4 More wins and rollouts Vinsons outsource to Lineal Vinson & Elkins RLLP has awarded Lineal a contract to deliver a range of on-site and off-site litigation and corporate support services, including outsourced post and reprographics services. Lineal will also assume operational and managerial responsibility for the firm s on-site post and print room facility. Totally winning Recent new wins for legal telecoms specialist Total Ltd include Goldsmith Williams, Harris Fowler, Brand Mellon, Chawner Grey & Co, Willans LLP and Wilmot & Co. In addition, existing customers Harcus Sinclair and Quality Solicitors Jackson & Canter have implemented Blackberry Enterprise Server Express. Record year for LawFusion The last 12 months have seen 34 law firms, including a number of start-ups, sign up for the LawFusion practice and case management system from Select Legal Systems. As a sign of the times, 28 of the new sites (82%) have opted for the cloud-based version of LawFusion. Your Conveyancer on e-know.net Scotland s leading volume conveyancing services provider (and long term cloud user) Your Conveyancer has selected e-know.net as its new IT hosting partner. Along with the ability to host the LexisNexis Visualfiles case management software the service uses, Your Conveyancer s IT director Steven Lilly said a key factor in the selection (along with its data centre facilities and ISO27001 accreditation) was the fact e-know.net could get what we were about and work with us to driving things forward so we can go to the next level. Watson Burton upgrade SRC has been working with Watson Burton LLP to streamline dictation, workflow and document processes. The project has included upgrading the firm to the latest version on Winscribe, server virtualisation and introducing the Blackberry smartphone dictation option to fee earners working out of the office. Taking the strain out of merging Rather than face an upfront capital outlay on a server refresh hard on the heels of last November s merger between Sibleys LLP and Elston Germain Davidson, the Borough (London) based firm of Sibley Germain LLP opted to migrate to an IRIS Law Business Hosted service for its accounts and practice management. The migration took place over a weekend, so the new system was available from Monday morning. According to Stephen Sibley, the firm is also seeing the benefits of people being able to access the service from anywhere, providing they have internet connectivity. Instead of the dead time hanging around (court) waiting for cases to be heard, fee earners can now work effectively on other matters away from the office. Kaspersky avoids ides of March Newburybased family law firm March Solicitors has rolled out Kaspersky Small Office Security v2 to provide an all-in-one online security solution. The firm was concerned about any possible threats to its case management portal and after evaluating a number of products selected KSOS2. A key factor was the system s low memory footprint which meant security scans did not slow down PC performance. Quote, Unquote Pilgrim Systems are about to launch the best PMS matter costing and pricing tool, almost as good as the one I designed 15 years ago. consultant Neil Cameron tweeting from Pilgrim s LawSoft User Conference in Edinburgh earlier this month. The product he refers to is the Matter Estimating & Monitoring module, available in LawSoft 10.
5 5 European news Iceland SPO selects Clearwell The Special Prosecutors Office in Iceland, which is currently investigating the collapse of Icelandic banks in the fall of 2008, has selected the Clearwell E-Discovery Platform to support the digital side of its investigations. Norwegian firm stays with OpenText After reviewing the latest document management systems from its incumbent supplier OpenText and four other vendors, the Norwegian law firm Advokatfirma Kluge DA has recommitted to Open Text. The firm is now upgrading to edocs 5.3 with the assistance of Stavanger and Oslo based OpenText partner Contesto AS. OpenText has also released German and French language versions of its edocs 5.3 DM system. Bar news IRIS wins LEX swapout London barristers set No.3 Fleet Street has returned to the IRIS Legal fold after briefly using a Bar Squared LEX chambers management system. The set s senior clerk Lee Parkes said We found the LEX system increasingly irritating the longer we used the application. On reflection we should never have moved away from IRIS. Whilst the price of the new system was extremely attractive at the time, we now realise that the grass is not always greener, particularly if you are a small set! The set is now running the IRIS Meridian Law Connected system. Havers and Justis partnership Legal publishers Justis and the barristers data source Havers are now working together to promote the work and specialisms of barristers to a wider legal audience. But Schoenherr selects imanage In contrast, the Central European commercial law firm Schoenherr has selected the I.R.I.S. Group to implement its new Autonomy imanage Worksite DMS. This will be the first time the firm, which has 12 locations and 300 lawyers across Central and Eastern Europe, has used a document management system. Stibbe gets ABBYY habit Stibbe, which has offices across the Benelux region as well as in London and New York, has implemented a Fine Reader OCR (optical character recognition) system from ABBYY to help automate document conversion. One of the attractions of the Fine Reader system was its ability to recognise multiple languages as Stibbe staff regularly work in English, Dutch and French. Claeys implement Mimecast Claeys & Engels, which has six offices across Belgium, has selected Mimecast s cloud-based management system. The implementation was carried out by I.R.I.S. The firm s IT manager Genkis Gurlek described management in the cloud as a dream for IT managers.
6 6 Chris Bull going it alone Chris Bull, previously with Osborne Clarke and currently global solutions group head at legal outsourcer Integreon, is leaving the company next month to set up his own consultancy. Bull told the Insider he felt there was a gap in the market for someone working with the chief operating officers and management teams of law firms, inhouse legal departments and legal service providers to advise them on operations and business management. In other words, looking at how they can significantly transform their business models through operational reviews and examining how they spend their money. Bull will not be offering advice on mergers or IT projects. Panic in social media park that social media (particularly Facebook and Twitter) are out-of-control communications channels with the potential, through a few careless postings, to damage in minutes a reputation a firm may have taken years to establish. Delegates seem to have been swayed by the recent experiences of one firm when it invited guests to tweet about an event it was hosting. See for 20th May for full report. There s an app for that The relentless march of the apps continues. This this month s batch includes ETSOS has announced a mobile version of its conveyancing quotation and referral system. It is available free of charge and will run on ipad, iphone and Android devices. DLA Piper has implemented the Good for Enterprise system from Good Technology to Last week s Netlaw Media Key Strategies for Law Firms conference in London drew one of the biggest audiences we ve seen at a legal event in the last 12 months. Along with the formal conference presentations, the event also included a number of roundtable workshop sessions. Insider editor Charles Christian, who chaired two of the IT sessions, reports that four key issues voiced by law firm delegates were: Business development teams alone (whether or not they are working in close association with IT departments) cannot drive marketing technology initiatives. To have any hope of lawyer buy-in, the lead for such projects must come from the firm s senior management. There is a growing concern that in the post recessionary legal market, individual departments within law firms are reasserting their autonomy and increasingly wanting to do their own thing when it comes to marketing initiatives. Law firms are now regularly reviewing three products as alternatives to LexisNexis Interaction when it comes to selecting CRM systems. The three are Microsoft Dynamics CRM, Sugar CRM and Salesforce.com. Finally, there is a worry, verging on paranoia
7 7 to provide secure business on its staff s ipads, iphones and Android devices. According to Good Technology, about 20% of professional services firms (not just law firms) now support the Apple ipad through either corporate procurement or BYOD (bring you own device) initiatives. Finally, Merseyside law firm Canter Levin & Berg has launched a workflow app for the iphone and ipad to assist individuals involved in road traffic accidents. Called First Call and available free of charge on itunes, the workflow uses GPS tracking to accurately determine driver locations, combined with images taken by the device s built-in camera, plus voice prompts to generate a recording of the client s replies, so there is no need to rely on data being typed in. The net result is a complete record of the accident taken at the scene, which is then automatically transferred to Canter Levin s Eclipse Proclaim case management system and logged as a new claim for processing. The app s integrated matter tracking system also allows clients to monitor the progress of their claim. The firm s operations manager James Whelan says The app provides what I consider to be an unbroken pathway between a legal event (the accident) and a legal solution (the claimant solicitor). PPI caseload solution Eclipse Legal has released a new version of its Proclaim Financial Claims system tailored for processing Payment Protection Insurance claims. The move follows the British Bankers Association s decision not pursue further legal action over PPI, which is expected to create a surge in mis-selling compensation claims. Bighand is recruiting for an account manager for its Legal & Professional Services team, with a territory covering the UK (except the South) and a salary of 58k- 64k OTE, full details online. To express an interest, a short paragraph (along with your CV) saying why this role appeals to you and why you would be suitable to fill it, to Fresh on the radar Online with Azure Peapod Legal Office has moved PrintaForm Online, the hosted version of the company s digital legal forms product, to the Microsoft Azure cloud. Mitratech Seal deal Bracknell-based Seal Software has signed a partnership deal Mitratech that will deliver a discovery and audit system to help inhouse legal departments with contract lifecycle management. Seal CEO Ulf Zetterberg says the emphasis is on legal and financial risk management to help organisations locate orphan, forgotten, expired, disputed and legacy contracts still lurking within corporate servers to ensure there are no missed opportunities to renegotiate.
8 8 Good events, fun causes and exceptional deeds... Great event, pity we can t report it Well done Pilgrim Systems for hosting an excellent Lawsoft User Conference in Edinburgh earlier this month and for booking barrister-turned cook and TV presenter Clarissa Dickson Wright as the afterdinner speaker. Unfortunately all her anecdotes were so outrageous (including why former Prime Minister Tony Blair earned the nicknamed Miranda when he was a young barrister) that we can t repeat them here. Marathon man in Prague Converge IT s Nigel Wright recently took time off from setting up a new legal IT services division to run in the Prague Marathon. Despite the 23c degree heat, he completed the course in 4 hours 49 minutes and raised 1000 for the Northern Ireland Hospice. Cycles across Skye As part of the company s pledge to raise 25,000 for the charity Macmillan Cancer Support this year, Fiona Hamilton, the product manager for IRIS Legal s barrister division, is setting off on Saturday (28th) to cycle 95 miles across the Isle of Skye in the Skye Mor race. Fiona hopes to complete the race in under 6 hours. Climbing the ladder LILIConnect, the Ladies in Legal Information networking group (now sponsored by LexisNexis) is holding its next meeting on Wednesday 22 June at the Corinthia Hotel, Whitehall Place, London. The topic is Climbing the Management Ladder, with speakers from Shoosmiths, Taylor Wessing and Davis Langdon. The event starts at 6:30pm and to register visit LILI Events on LinkedIn New kids nominated Well it was almost congratulations to online property services company ETSOS which, despite only opening for business just over 12 months ago, was nominated in four different categories at the recent Property Professional Show (PPS) Awards. Sadly, despite being nominated more times than anyone else, they didn t win anything except some new business deals and potential partners. Eadie of the Arctic And then there is the saga of Foot Anstey s IT & Business Serevices director Duncan Eadie. Last month he left the sunny climes of Devon to face -40c Arctic temperatures as he sledged his way across polar ice fields. Why? Along with being part of an expedition attempting to make the first British crossing of the Penny Icecap, a desolate glacier 6500 feet high on Baffin Island, he and two colleagues are also testing the technology that will be used in an Antarctic expedition to commemorate the centenary of Captain Scott (also from Devon) next year. Anyway we re glad to be able to report the expedition was a success. Duncan is now back in Devon, with the team completing the crossing as well as completing a coast-to-coast trip across the world s fifth largest island. Along with some close encounters with polar bears, Duncan had a narrow escape when he fell through sea ice in a blizzard and went for an unexpected swim with his skis in -25c water. You can find out more about the expedition here KM can cut costs by 25% New research published by PLC (Practical Law Company) and the OMC Partners consultancy suggests law firms that have adopted a more structured approach to knowledge management can reduce the cost of creating knowledge by up to 10% and, in some instances, cut the overall cost of matter delivery by up to 25% consistently.
9 9 The report The Knowledge Imperative also looks at some of the barriers to successful KM projects in law firms. These include decentralised knowledge functions, cultural resistance to new ways of working, and decision making processes for implementing new approaches that are dominated by cost without a rational assessment of the benefits. For a free copy of the report visit People & Places New faces at Norton Rose As the firm tackles its growing international operations (along with the Deacons Australia merger last year, the firm is merging with Canada s Ogilvy Renault and South African firm Deneys Reitz as of 1st June) it has made two appointments to fill the new roles of Group CIO and Group Director of Knowledge Management. The CIO role goes to Sheila Doyle, most recently the Royal Mail IT director, while the KM post goes to Sam Dimond, currently the director of global knowledge systems at Clifford Chance. Doyle is already at Norton Rose while Dimond (who has been at Clifford Chance for 13 years and originally trained there as a solicitor) joins in August. Jeff Roberts remains with Norton Rose LLP in London as Head of IT. Moving on Mark Harding is moving on from KnowHow Consulting and now looking for new opportunities and new ventures. You can find him on LinkedIn as MarkHardingUK New consultants at Integreon Integreon s L o n d o n o p e ration h a s m a d e t wo n e w appointments to its consulting services for law firms and corporate legal departments. They are Janet Taylor-Hall and Claire O Brien, both previously with Clifford Chance. The London consultancy team also includes former CMS Cameron McKenna COO Tony Wright. Appointments at IRIS IRIS Legal has added three more people to its senior management team. They are Andrew Wood (ex-thomson Reuters and Lexis Nexis) as New Business Sales Manager; Nick Dearden as Head of Development and Jitendra (JV) Valera (ex-elite and Sweet & Maxwell) as Chief Marketing Officer. Boening, Boening gone Frank Boening, Workshare s EMEA vice president, has resigned and now left the company to become vice president EMEA of CertiVox. CertiVox, which two months ago raised $1.5million in funding, specialises in security technologies for cloud and SaaS operations. Dan Filby has taken over from Boening in the newly promoted role of Global Sales & Support Executive. Honey drawn to Tikit Andrew Honey, who has worked with both regional, national and offshore law firms over the past 20 years, has joined the Tikit Group as Head of Project Office, with responsibility for project management services to clients in conjunction with Tikit s specialist business consultants.
10 10 LexisNexis say full steam ahead for Dynamics ERP LexisNexis UK last week published an update on the progress of its plans to create a legal sector PMS/ERP (enterprise resource planning) system built on the Microsoft Dynamics AX platform. Lexis say the early adopter programme is already fully subscribed and that the first Registered Interest Group (RIG) presentation will take place in June, with quarterly meetings to follow. RIG is a restricted group and participants will be asked to sign an NDA. For more details LexisNexis is also organising a series of networking lunches in London, Bristol, Edinburgh and Manchester during June. For details Although the new system (which in the UK will replace the old Axxia Arista and Artiion products) is based in Dynamics AX 2012, which does not become generally available until this August, LexisNexis say the platform development is being undertaken in six phases to ensure the end product (scheduled for early adopter implementation in Q1 2012) is the result of an iterative process and that it meets the specific requirements of all types of legal businesses. The first phase is underway with a presentation to interested firms scheduled for the end of June via the company s RIG forum. 10 years ago today... Things were heating up on the corporate front in May 2001 with Technology for Business acquiring the insolvent Scottish legal IT supplier CB Business Systems. Two weeks later TFB was reported to also be in negotiations to buy Avenue Legal Systems, while Tikit was announcing its own plans to float on the London AIM market. In a neat symmetry, TFB did buy Avenue and some years later Tikit bought TFB. Elsewhere, Norwel suffered a double whammy when two of its largest sites Berwin Leighton and Paisner & Co announced that following their merger to form BLP, they had selected Elite as their new practice management platform. Finally, RIM said its Blackberry device would be arriving in the UK in the autumn. Legal Technology Insider Editor-in-Chief: Charles Christian Tel: Business Development Manager: Philip Woolley Tel: The next issue (No. 243) will be published on Thursday 23 June To keep up with the latest news visit the blog and
The Orange Rag www.legaltechnology.com Microsoft report change in buyer styles Peppermint secures another portal signing Warner Goodman LLP is the latest law firm to sign up for Peppermint Technology s
Newsletter Summer 201 3 Sage 200 201 3 Sage 200 201 3 offers customers total choice and flexibility with a choice of deployment. See all new features on page 2. Sage CRM 7.2 Enhanced productivity. Enabling
The Orange Rag www.legaltechnology.com Now Mishcon join the Sharepoint generation The steady march of Microsoft Sharepoint towards becoming the new standard for law firm document management platforms continues
END OF YEAR TRAINING CONTRACT SURVEY 2009 Survey of Applicants Views on Applying for Training Contracts in 2009 A survey carried out by TraineeSolicitor.co.uk www.traineesolicitor.co.uk Contents Page Introduction
Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record
Driving Shared Services Excellence in the Public Sector Oracle Public Sector Forum Driving Shared Services Excellence in the Public Sector Customer Shared Services Forum II Oracle Public Sector Forum June
Cloud Gazing White Paper The future of Contact Centre technology Autumn 2014 www. syntec.co.uk Contents Methodology 3 Executive summary 4 Why do cloud solutions matter to today s contact centres? 5 What
The Orange Rag www.legaltechnology.com Fast times at Thomson Reuters high The last few days have seen a frenetic burst of acquisitions activity at Thomson Reuters and this is on top of last month s purchase
GENERATE NEW CLIENT BUSINESS THE INTELLIGENT WAY contactlaw.co.uk Contact Law is introducing thousands of potential clients to its member firms every month ABOUT US At Contact Law we are dedicated to generating
How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not
Legal sector challenges Customer Testimonial V1.02-1115 Technology solutions helping firms address Legal Sector Challenges Almost a third of law firms in the UK think that it is very likely that they will
MANAGED SERVICES FROM CIBER Managing your Microsoft applications need not be a balancing act MANAGED SERVICES FROM CIBER 01 Take away the headache 02 What our customers say 03 Key features 04 Key customer
WHITEPAPER Cloud, On-premise or Hybrid? Deciding Factors for Choosing your next Data Archiving Solution Cloud, On-premise or Hybrid Deciding factors for choosing your next data archive solution Executive
www.americanlegaltechnologyinsider.com Altegrity buys Kroll: Ontrack next on block? The security services firm Altegrity (which is owned by Providence Equity Partners) has bought the Kroll corporate investigations
RESEARCH PAPER Email archives: no longer fit for purpose? Most organisations are using email archiving systems designed in the 1990s: inflexible, non-compliant and expensive May 2013 Sponsored by Contents
ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS Maximizer CRM is a completely integrated sales, marketing and customer service and support management solution that enables you to attract prospects,
The Perfect Host How can save you time and money An Introduction to Information Technology has become increasingly important within the legal market and firms and chambers are under increasing pressure
Managed Services Safer, smoother, smarter IT from m-hance Why use m-hance managed services? Whether you re faced with record growth or continuing to tighten your belt you ll understand the principles of
Making HR Simpler A Guide to HR Software in the Cloud Index Introduction 3 Everyone Wins 4 What is the Cloud and where does SaaS fit in? 4 What are the benefits? 5 Food For Thought 7 Questions to Ask 8
Optus Future of Business 2013 Mobility Insights Paper Maximise the potential of your mobile workforce Contents CONTENTS 01 Methodology 01 Executive summary 02 4G mobility enables new ways of working 03
Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,
BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S
How cloud computing can transform your business landscape. This whitepaper will help you understand the ways cloud computing can benefit your business. Introduction It seems like everyone is talking about
allchoice Empowering employee device choice within the workplace We are XMA. We are XMA. We deliver innovative IT solutions that enhance how people learn, teach, govern, deliver healthcare and do business.
www.efffiasoft.com TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH EFFIASOFT S Enterprise Grade CRM on Cloud Customer Relationship Management A comprehensive, easy-to-use, customizable and integrated solution
Is Cloud Accounting Right for Your Business? An Educational Report One of the most exciting changes in the accounting industry is cloud accounting. The concept is easy to grasp: cloud accounting simply
Evoq Engage: Interactive websites to drive customer engagement According to Forrester Research, 2015 will see a renewed focus on customer engagement in owned media channels: in other words, on your website
Your SOS Survival Guide for Software Audits Produced by FAST Ltd. A Leading UK Authority in Software Asset Management & IT Compliance. Your SOS Survival Guide for Software Audits Facing a software audit?
Guide to marketing www.glasgow.ac.uk/corporatecommunications University of Glasgow Corporate Communications 3 The Square Glasgow G12 8QQ 0141 330 4919 2 Introduction One of the easiest mistakes to make
A Single System to Streamline Your Project Based Operation About Corecon Technologies, Inc. Founded in 1999 Global Customer Base AEC Software Focus: Estimating, Project Management, Job Cost, Scheduling,
OVERVIEW 2 HOBS OVERVIEW INTRODUCTION Hobs Legal Docs Limited www.hobslegaldocs.com - is a company within the Group of Hobs Reprographics plc - www.hobsrepro.com The Hobs Group of companies, was founded
Managed Services It needs to be considered now Whitepaper Prepared by: e-know.net Limited Date: July 2008 Financial pressures to improve productivity, efficiency and competitiveness mean that law firms
Your guide to using new media A comprehensive guide for the charity and voluntary sector with tips on how to make the most of new, low cost communication tools such as social media and email marketing.
Aptus Solutions Managing Information Assets Placing effective document control back into your hands Aptus Solutions provides you with complete software solutions to your document management challenges.
The Convergence of IT Operations Management Mobile applications, cloud computing and personal devices present new challenges. Integration and automation are keys to a successful management response. It
A TEACHING EXERCISE FOR LAW SCHOOLS, POST-GRADUATE PROFESSIONAL EDUCATION PROGRAMS AND CONTINUING PROFESSIONAL DEVELOPMENT FOR LAWYERS ON ANTI-MONEY LAUNDERING OBLIGATIONS, LEGAL ETHICS AND PROFESSIONAL
SafeMail April 2015 Secure cloud solutions with guaranteed UK data sovereignty. SafeMail Helping your business reach further with email hosted at UK based, ISO 27001, Tier 4 data centres. Detailing the
Hosted Desktops An introduction to Hosted Desktops from Your Office Anywhere Hosted Desktops from Your Office Anywhere provide Flexibility, Reliability and Security and offer genuine cost savings against
Designed for Local Government Powered by Microsoft Dynamics CouncilFirst is a Division of Open Systems Technology Pty Ltd (OST ) A Powerful, Flexible Business Solution CouncilFirst delivers a fully integrated
UNCLASSIFIED 11/12/2015 v2.2 UK Email Archiving powered by Mimecast Service Description Cobweb s UK Email Archiving, powered by Mimecast, provides businesses with a secure, scalable cloud-based message
WHITE PAPER CLOUD FAX SERVICES THE CLOUD FAX ADVANTAGE Boosting Efficiency and Lowering Costs with Automated Fax Operations www.esker.com THE CLOUD FAX ADVANTAGE TABLE OF CONTENTS About the Author... 3
Mapa Training: Online and mobile banking masterclass A step-by-step guide to the development and implementation of an effective mobile banking & payments channel Online and Mobile Banking Masterclass Empower
Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today
Case Study / Increasing Share Of Wallet Through Customer Centricity 01/ The Situation One of Australia s top four banks has a history that dates back over 175 years. The Bank is committed to building lasting
An insight guide BYOD: Realising the business benefits The consumerisation of IT has arrived Consumers are now tech savvy, own a multitude of devices and are adept at operating the latest technologies.
ClarksClou Time to stop departmentalising Start thinking integration ud it s time to start thinking Integrate all your IT systems to make everything work together. Streamlining means benefits in system
Microsoft Dynamics Customer Solution Case Study Expands Sales with CRM Tool, While Saving One Day a Week Per Sales Executive Overview Country or Region: The Netherlands Industry: Life sciences Customer
SMS Messaging Guide for Schools, Universities, and Educational Professionals How to use SMS messaging to grow your business while saving time, money and aggravation Why should you use SMS messaging? When
Scottish Homeowners Property Factors Toolkit Govan Law Centre, Glasgow, 2013. 1 Scottish Homeowners Property Factors Toolkit Are you unhappy with the service you are getting from your factor in Scotland?
MECOMS Customer Care & Billing As A Service MECOMS As A Service. Your pay as you grow meter-to-cash solution. Introducing MECOMS As A Service, an innovative customer management and billing solution for
London Borough of Hammersmith & Fulham CABINET 2 NOVEMBER 2015 FUNDING APPROVAL FOR IMPLEMENTATION OF CLOUD-BASED PRODUCTIVITY AND COLLABORATION TOOLS (OFFICE 365) Report of the Leader - Councillor Stephen
Successful Universal Search Implementations Tuesday, August 24th, 11-12:30 (INFO 6) Session Objectives Before you buy... Brief overview of the market Case studies of universal search implementations Firms
A three step plan for migrating to Microsoft Exchange 2010 Mimecast can mitigate the risks associated with migration, such as increased email downtime and threats to data security, helping businesses to
A Ready Business takes their office wherever they go Microsoft from Vodafone Vodafone Power to you This has made a massive impact on our business. It s given us a competitive edge in a crowded marketplace.
With you every step of the way Legal services with a pedigree At Harrison Clark Rickerbys, we understand that you need practical, easy-to-understand advice from a solicitor that you can trust. After all,
EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST Enabling user efficiency with a cloud-based email platform With productivity, revenues and reputation at stake, an
With you every step of the way Legal services with a pedigree At Harrison Clark we understand that you need practical, easy-to-understand advice from a solicitor that you can trust. After all, the decisions
Successful CRM. Delivered. Prepare for CRM Success Our How to start right and stay right! ConsultCRM: Prepare for CRM Success Introduction ConsultCRM has years of experience in the area of Customer Relationship
sdsys THAGORAS SCISYS UK LTD The National Archives Customer Relationship Management System and Integrated Email Marketing Solution RESPONSE TO TENDER The National Archives Redacted under! IFOI exemption
The Orange Rag www.legaltechnology.com Hellman & Friedman in 2007 as part of a 500 million recapitalisation deal in which HgCapital became a minority shareholder. Elite buys Pilgrim + IRIS changes hands
THE CASE FOR THE : HELPING HOTELS OPERATE AND COMPETE MORE EFFICIENTLY RELIABLE DATA NETWORKS ARE CRITICAL FOR SUCCESS Cloud computing: At first just a new buzzword for computing services delivered via
Your complete guide to SharePoint 2013 Hosted SharePoint 2013 for Business 1 Table of Contents Hosted Desk- 3 SharePoint 2013... 3 What is SharePoint 2013? 4 What can my business do with SharePoint 2013?
Hosted SQL Server From Your Office Anywhere Cloud hosting applications that require SQL server not only gives you the flexibility to run your application from anywhere, but also provides genuine cost savings
August 2013 www.itlab.com A short guide to cloud migration The cloud is unchartered territory for many organisations. Yes, there are a number of really important benefits to cloud computing - no matter
Get Your Business Moving In partnership with Nomis Connections Get Your Business Moving Mobile devices + the cloud = biggest business opportunity to come along in quite a while Businesses have more opportunity
Digital marketing strategy You don t need a digital strategy, you need a business strategy for the digital age Judy Goldberg, Sony Pictures #HRVision14 Branding goes Digital Understand your brand before
Hosting and data centre services Who is Equiniti? Equiniti is a specialist provider of IT services, delivering bespoke solutions to over 2,200 clients in the public and private sectors. Our expertise is
Cloud Computing What does it really mean for your business? Technology transforming business The IDC survey, conducted with 696 IT executives and CIOs said that 41 percent are either evaluating cloud solutions
Symantec Enterprise Vault and Symantec Enterprise Vault.cloud Better store, manage, and discover business-critical information Solution Overview: Archiving Introduction The data explosion that has burdened
Project: mticketing for Commuter Rail and Ferry Services Category: Digital Government Government to Citizen Commonwealth of Massachusetts Sandra Edler Commonwealth of Massachusetts Information Technology
COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA COMPUTACENTER AND SYMANTEC TOGETHER SECURITY STORAGE BUSINESS CONTINUITY INFRASTRUCTURE MANAGEMENT Simplify and strengthen information
bss Questions in this section were put to operators exclusively as we sought to establish which elements of the BSS environment are being addressed with the most urgency. Cloud already enjoys significant
Top Tips for Recruitment Companies upgrading to IP Telephony With the UK employment market on the way back up, many recruitment agencies are looking at how modern communications technology can help them
Harlow Enterprise Hub, Edinburgh Way, Harlow CM20 2NQ 0844 586 0040 email@example.com Security Services Menu has a full range of Security Services, some of which are also offered as a fully
Why your hotel must go mobile www.guestu.com Table of Contents Introduction.3 pag Engage your clients.4 pag Why go mobile?.5 pag Mobile engagement with clients.8 pag Managing a mobile app.10 pag GuestU
EXECUTIVE BRIEF Windows Server 2003 Migration: Take a Fresh Look at Your IT Infrastructure Sponsored by: Symantec Carla Arend December 2014 Andrew Buss IDC Opinion Microsoft will be ending Extended Support
EMPLOYING BUSINESS ANALYTICS TO ACHIEVE BETTER SALES RESULTS FOR YOUR LEGAL FIRM David Ricketts and Carrie Morgan 2015 C24 Ltd INTRODUCTION Business generation and customer acquisition is changing within
Unipol Student Homes Digital and Social Marketing Coordinator Full time fixed term for two years This exciting and challenging new post reflects the high priority we are giving to expanding Unipol s digital
Music to your ears Get hosted communication and collaboration solutions that work in perfect harmony with your business. Vodacom Power to you D35585 SaaS Brochure FA4.indd 1 2013/12/19 12:53 PM Vodacom
Account & Contact Management Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Benefits to you Work as a team see a unified view of each customer accessible
Business Partner Brochure Become a Business Partner and share the Maximizer success! Through Maximizer CRM, the team is able to target end users at the relevant time, increasing sales revenue and driving