Managed Services Safer, smoother, smarter IT from m-hance

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1 Managed Services Safer, smoother, smarter IT from m-hance

2 Why use m-hance managed services? Whether you re faced with record growth or continuing to tighten your belt you ll understand the principles of having to do more with the same or less. Coupled with the increasing reliance on technology to deliver business advantage you have increasingly complex IT environments, and increasing pressure on the budgets that support them to deliver optimal performance. For many companies doing more with the same budget, resources and technology is simply not viable, when so much of those resources are tied up simply running and maintaining the existing IT environment. When the board looks to the IT department to provide more strategic support to the business, the resource just simply isn t there. Today s savvy CIOs and IT directors know that the answer to the resource challenge lies with moving some part or even all of the IT environment into the hands of another someone more secure, someone more flexible, someone more experienced, someone more qualified but above all someone who can take away the pain and complexity of maintaining optimal application performance whatever the IT environment. This journey, however can prove to be as demanding as maintaining the status quo. The challenge for those responsible for delivering IT is knowing what will and won t work for the business how much or how little should you or can you move into a managed service, how quickly or how slowly, and what should you or can you take with you? By moving some or all of your in-house IT function to m-hance managed service you immediately gain from the most current and innovative technology, delivered by experienced professionals giving you more for less. You ll also escape the costly hardware investment spiral in just one step. The beauty of managed services from m-hance is that you don t need to know all the answers. The service is built and structured to support you at whatever stage of the journey you re at, with how much resource you are willing or able to dedicate. Our consultants can guide you stepby-step or you can simply request to switch a service on. We understand the challenges you face in making a decision to move to managed services. To help you identify whether managed services would suit your environment and business, why not complete our simple business challenges roadmap questionnaire which is available from your account manager. At m-hance we don t believe that moving an IT environment that s complex to manage, should be anything but simple. Once you know what you need, we would be pleased to discuss your requirements. Not yet convinced that managed services is suitable for your business read on.

3 What is m-hance managed services? As an existing or new m-hance customer, you can simply choose to access your business software applications through us on a per user basis; or we can host, maintain and secure your entire application environment within our own industry-leading data centre; or you can choose us to manage your application environment as a managed service within your own data centre. It sounds complicated but it s not. You simply pick what you need from our menu of options, and only pay for what you use each month, just like you would the electric bill. Our managed service consultants will do the rest they ll run your IT infrastructure and business processes like you do. Level 1 SaaS Level 2 hosted applications within m-hance s data centre Level 3 managed service within your own data centre Whether you need additional flexible resources to support a new project or a way to manage your entire IT operations, m-hance managed service provides resources as, when and how you need it. Optimal performance With m-hance managed service you ll ensure that your existing systems are as up-to-date as they can be. Our team takes over the running and maintaining of those applications, ensuring patches are applied and problems are fixed immediately probably more efficiently than you d be able to in-house especially since we have service level commitments to stick to. Our managed service team work across a number of technologies and IT environments for other customers and bring that experience with them to yours. So you get an environment that is performing optimally, without the worry of maintaining it. The collective benefit of using m-hance managed service means that we re probably already hosting a system just like yours. That means we know how to manage it and fix it if it goes wrong as well. In short, we already know your systems as well as you do.

4 Doing more with less By choosing m-hance to manage your application environment you re able to choose from the latest and most innovative solutions we offer. Essentially, you get the latest technology supported and managed by accredited and experienced professionals without incurring the technology and training cost of doing it yourself. Instead you pay a monthly set price that enables to you manage and utilise your budget more effectively. If only I had the time m-hance managed services frees up your internal resource so you can redeploy it more efficiently. In short this means more time for you to spend on the strategic thinking needed to deliver business objectives, while we take care of the functional day-to-day delivery. For the environment The movement towards cloud computing, virtualisation and managed services has, in part, been driven by a need to make IT environments more efficient and cost effective. The wider benefit is that it also makes them greener. Utilising m-hance managed services means you re using less less of everything; less hardware that needs powering and cooling, less space required to house it and less resources required to manage it. Limited by a lasting legacy? As technology develops apace and with Moore s Law delivering double the processing power every two years, we re witnessing new innovations that were unthinkable just a few years ago, companies are having to invest more to keep up. For some however, budgets are limited and for others throwing out old legacy systems and applications simply isn t viable they re critical to business operations. m-hance managed services enables those trapped in the legacy cycle a cost-effective way to upgrade applications; and those without vast CAPEX budgets a way to invest in new hardware. Return on Investment (ROI) In addition to extensive time-saving benefits, moving to a managed service option could also be a significant cost-saving exercise. Spend reduction can be substantial when taking into account upfront hardware costs, software licencing, data centre hosting, management and support across three years. Our savings calculation can be tailored to your exact company needs, however on average you can expect to save in excess of 50% on the cost of an equivalent on-premise solution. In addition, lower initial costs and staggered monthly payments ensure that you are able to achieve return on investment much faster than an on-premise solution.

5 m-hance managed service With m-hance managed service you decide how much or how little of your IT environment you want us to look after. We provide a menu of service options that cover everything from software applications, middleware, operating systems, storage, and servers, right through to full data centres. Software m-hance managed service supports all of our current business software application offerings, as well as our own applications. These include: Microsoft Dynamics GP, AX and CRM and the associated m-hancements Infrastructure 365 Exchange / virtual desktop Middleware m-hance managed service covers all web-based and Citrix-based software. Database m-hance managed service covers SQL Server. Operating system m-hance managed service can cover both Linuxbased and Windows operating systems. Storage m-hance managed service can provide a storage service via a dedicated SAN ensuring business continuity and minimal disruption. Service level agreements m-hance offers competitive and guaranteed service levels that include: Mon-Fri 8am 6pm End-to-end coverage Covers hosting, monitoring and upgrading Whether you need additional flexible resources to support a new project or a way to manage your entire IT operations, m-hance managed service provides resources as, when and how you need it.

6 Why m-hance? At m-hance, we have a proven track record of systems delivery that stretches back over 25 years. In a rapidly changing marketplace, where stability is in short supply, our customers find this very reassuring. We re also the UK s leading Microsoft Dynamics partner, and have the largest support helpdesk in Europe. This means we re experts in our field and well-placed to provide managed services for our customers. At m-hance we aim to help unify businesses, and we ve done this for companies across all vertical sectors meaning our experience is a wide as it is deep. What does this all mean for anyone considering m-hance managed service? It means that they receive a service from an expert in all of the solutions we offer, because we ve been delivering them for years. Someone to rely on At the heart of m-hance managed services is, of course, a managed service. We take away the challenge of resourcing, developing, implementing, maintaining and running your IT service or environment. That means if there s a problem with your technology, it s our problem, not yours. It s our responsibility to fix it, support it and upgrade it, making any crisis ours, not yours. But that doesn t worry us, we ve been fixing, supporting and upgrading this technology for years so we know it intimately. Security It goes without saying that m-hance managed service provides a highly secure environment, where you can be assured that your IT systems, processes and data are well protected. Our UK based data centres are located around the country so you know where your data is at any given time. It also means that we re compliant with data protection laws and provide ISO accreditation. At the heart of m-hance managed services is, of course, a managed service. We take away the challenge of resourcing, developing, implementing, maintaining and running your IT service or environment.

7 About m-hance? m-hance is a Microsoft Dynamics Gold Partner and we are with you all the way. We are the largest Microsoft Dynamics GP Partner in Europe with over twenty years of experience supporting our customers end-to-end with their ERP, Dynamics CRM, SharePoint and hosting requirements. Our preferred approach is to work in collaboration with you. From an initial discovery meeting, where our experts take the time to understand your business, right through to project planning, implementation and ongoing support, apart from gaining a more efficient business, you ll have peace of mind knowing you can continue to rely on our service and support whenever you need it forever. m-hance Ltd, Trinity House, Bredbury Park Way, Manchester, SK6 2SN Tel: +44 (0)

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