TERMS & CONDITIONS of SERVICE for MSKnote. Refers to MSKnote Limited. Refers to you or your organisation

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1 TERMS & CONDITIONS of SERVICE for MSKnote Definitions: "Us or Our or We or Company" You or Your or Client Refers to MSKnote Limited Refers to you or your organisation Information about us: We are MSKnote Ltd, a company registered in England and Wales under company number and with our registered office at 66 Lanfranc Road, Worthing, West Sussex, BN14 7ER, UK. Binding Agreement These terms and conditions of service constitute a legal and binding agreement between You and/or Your organisation and MSKnote Limited and govern Your use of the MSKnote software as a service product and any associated services provided by MSKnote. By ticking the box accepting this Agreement when You register for the Service, or by using the Service in any way, You agree to accept the terms of this Agreement. Free trial Registering to use MSKnote s Free Trial will allow you to use the application for an agreed period of time. During the trial period, save for the payment of subscription fees, You agree to comply with the terms of this Agreement. At any point during or at the end of the Trial period, you can subscribe to use the full application for a subscription fee. Provision of service: The Service is a fully hosted application accessible via the internet unless otherwise organised between You and MSKnote. The service can be hosted on a designated local server of your choice if agreed by You and MSKnote. The Software and database is hosted in a Tier IV data centre. Such centres are typically used by large Public and Private Sector organisations requiring an uptime in excess of % The Service is provided by, set up, managed and maintained by us and our appointed hosting partners. To access the Service You must have and maintain high speed access to the Internet (DSL, cable or similar). Your web browser should be either Internet Explorer, Google Chrome, Safari or Firefox in the latest version of such browser or a version first released within the last 12 months. To maintain such connection to the Internet You must also provide all necessary equipment. If you have problems with your own local internet connection this will affect your access to the Service. In the event of your local internet connection not being available, we recommend that you make provision for alternative access to the Service

2 Periodically, we make changes, add functionality and introduce new features to the Service. These changes are made expressly at our discretion and where appropriate we will document these changes if they are material in nature The Service is licensed on a per practitioner basis. For each practitioner user You subscribe for, You will also receive at least one free administrative user subscription (as detailed when You subscribe). The Service may not be accessed by more than the subscribed number of practitioner and administrative users. MSKnote Ltd. will endeavour to make the Service available 24 hours a day, seven days a week. However, you acknowledge and agree that the Service may occasionally be unavailable during periods of planned or unscheduled maintenance. MSKnote Ltd. may perform unscheduled maintenance at any time, but will do this outside of normal business hours where possible. Technical support Your monthly fee includes access to online support. Support requests must be logged via address Accounts and Passwords You must be a registered user to access the Service. You must provide accurate, up-to-date and complete information when you register. You are solely responsible for keeping your password secure. You will be solely responsible and liable for any activity that occurs under your user name. You must use all reasonable endeavours to prevent any unauthorised access to, or use of, the Service and you must notify MSKnote Ltd. immediately in the event of any unauthorised access or use. Use of Service The particular Service you purchase may limit the number of users who may use the Service. You must not allow any additional users to use the Service. A user login may however be reassigned to a new user if a previous user no longer requires access to the Service. MSKnote Ltd. has the right to audit your use of the Service, at its own cost and upon giving you reasonable notice, to determine whether your use is in accordance with these Terms of Service and any other terms that apply to the Service. If an audit reveals that you have exceeded the scope of use permitted, MSKnote Ltd. may require you to immediately pay an additional service fee for such use. You agree to take full responsibility for the actions of any users who access the Service via user logins allocated to You as if they were a party to this Agreement and You agree to procure that they will comply with the terms and conditions of this Agreement. MSKnote shall maintain appropriate administrative, physical and technical safeguards for the protection of Your data, but shall have no liability for any loss of or damage to any data stored in the Service and You must maintain adequate insurance cover in respect of any loss of or damage to data stored in the Service. You shall keep secure any identification, password and other confidential information relating to Your account and shall notify us immediately of any known or suspected unauthorised use of Your account or breach of security, including loss, theft or unauthorised disclosure of passwords or other security information.

3 Fees A valid credit/ debit card is required for payments. A credit/ debit card is not required to start a free trial, and you will only need to supply this if you wish to continue with a paid subscription account. All credit card transactions are processed using secure encryption the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network. Credit/ debit card details are not stored within the MSKnote application. All monthly subscription fees must be paid monthly in advance. Subscriptions purchased by You commence on the start date specified when you place your order and continue for one month. Each subscription (including renewed subscriptions) shall automatically renew on its end date for a further one month period. Subscriptions may be upgraded, cancelled or otherwise terminated in accordance with the terms of this Agreement. When upgrading or downgrading your plan, you will be pro-rata credited for the remainder of your current plan. You will then be charged the full amount for the new plan you have selected and your next billing date will be adjusted accordingly. You will have the changed plan limits applied immediately. If this adjustment causes your account to be credited, this will be applied to your subscription and used for future payments. We do not provide refunds for these amounts. Downgrading or cancelling your account may cause the loss of access, content or features of the Service. MSKnote Ltd. does not accept any liability for such loss. All fees related to the Service, including but not limited to the monthly subscription plan fees, are subject to change upon 30 days' notice from us. Such notice may be provided at any time by updates to the MSKnote website (www.msknote.com), notices within the Service itself, or by correspondence. If you have any questions about charges made to your account, please contact us immediately. If there are charges made in error, we will credit your account or credit card account for the appropriate amount. MSKnote will provide You with an invoice for all fees within one week of their due date. MSKnote may suspend or terminate Your access to or use of the Service (or any part of it) if any amounts are not paid when due. Suspension of the Service or any part of it under this clause shall not relieve You of Your on-going payment obligations for such period of suspension. The fee for any renewal subscription month shall be the same as for the prior subscription month unless MSKnote has notified You of a price change in accordance with the terms of this Agreement. MSKnote shall be entitled to change the prices it charges on 30 days notice. Such price changes shall apply to the monthly subscription fee from the first renewal after this notice period expires. All fees payable are subject to VAT and any other applicable tax or duty which shall be added if appropriate at the rate prevailing at the relevant tax point. You agree that we may charge any applicable tax or duty to your credit/debit card. Force Majeure We will not be liable for any delay or failure to perform any of our obligations in respect of the Service if such delay or failure is due to an event which is beyond our control Termination

4 Either party shall have the right to terminate this agreement if the other party is in material breach of these terms and does not rectify the breach within 30 days of written notification. Termination shall not affect any other rights of the injured party. Intellectual Property We claim no intellectual property rights over the data or other material you provide to the Service. You acknowledge that we own all rights, title and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by English Law. Except to the extent that applicable laws prevent us from restraining you from doing so, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. You shall not: (a) permit any third party to access the Service except as agreed with MSKnote in writing; (b) attempt to copy, modify, duplicate, create derivate works based on the Service; (c) copy, frame, mirror, republish, download, transmit, display or distribute any part or content of the Service, other than copying or framing on Your own intranet or otherwise for Your own internal business purposes; (d) access the Service in order to build a competitive product or service or copy any features, functions or graphics of the Service; (e) use the Services to provide services to third parties except those authorised to use it by way of user logins that you have purchased. You consent to us transferring your data to third party IT providers, including our website host and back-up service provider, in the United Kingdom. Warranties MSKnote warrants that it has validly entered into this Agreement and has the legal power to do so. The Service is supplied on an as is basis and without any warranty as to compliance with any particular specification. You acknowledge that the Software has not been developed to meet Your individual requirements, and that it is therefore Your responsibility to ensure that the facilities and functions of the Service meet Your requirements. Your use of the Service is at your sole risk. You will be solely responsible for any damage to you resulting from the use of the Service. The entire risk arising out of use, security or performance of the Service remains with you. If there is any loss or damage to your data, your sole and exclusive remedy will be for us to use reasonable commercial endeavours to restore the lost or damaged data from the latest back-up of such data maintained by us or our suppliers. Indemnities & Limitation of Liability You shall fully and effectively indemnify MSKnote and hold Us harmless from and against all and any claims, actions, proceedings, losses, damages, expenses and costs (including court costs and legal fees) arising out of or in connection with (i) Your use or the use by Your users of the Service; and/or (ii) any breach by You of this Agreement. Our liability under or in connection with this Agreement will be limited as follows: We will not be liable for any: loss of profits, income or anticipated savings, loss or corruption of any data, database or software, reputational damage or damage to goodwill, loss of any commercial opportunity, or indirect, special or consequential loss or damage; We will not be liable for any losses arising out of a Force Majeure Event.

5 MSKnote (a) does not warrant that Your use of the Services will be uninterrupted or errorfree; and (b) is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and You acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities. The parties acknowledge and agree that the limitations contained in this clause 10 are reasonable in the light of all the circumstances including the level of fees payable. The limitations will apply regardless of the form of action, whether under statute, in contract or tort including negligence, breach of statutory duty or any other form of action. For the purposes of this clause, each party includes its employees, sub-contractors and suppliers who shall all have the benefit of the limits and exclusions of liability set out in this Agreement. Security & Data Protection You acknowledge that MSKnote does not own and is not the Data Controller of any of the Customer Data. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, intellectual property rights ownership and right to use of all the Customer Data. You acknowledge that the Customer Data to be processed by MSKnote may constitute sensitive personal data under the DPA and that it is Your sole responsibility to ensure that the Service and all related matters are sufficient to constitute compliance by You with Your obligations as Data Controller under the DPA. We are registered with the Information Commissioners Office (ICO). Our registration number is ZA All our staff are subject to personal checks (using Experian) prior to commencing employment. Additionally, they are required (in accordance with NHS Security Guidelines) to undertake training on Acceptable Use of IT, Data Security and Patient Identifiable Information (PII). All our staff are required to sign a Confidentiality Agreement which includes a provision for them to have access to client data The only members of our team that will have access to your data are those that need to be directly involved in technical support, maintenance or system administration Your data is hosted on a dedicated server managed by our hosting partner with 24/7 manned security, CCTV, keycard access to the facility and restrictive access to the internals of the building based on authorisation levels With the exception of our hosting partner we guarantee not to divulge your data to any thirdparty unless we are required to do so by law. If it is necessary to share your information with a third-party as a result of a direct request from you we will require written consent from you (the owner of the data) Any printed material derived from your data will be securely destroyed MSKnote shall establish and maintain appropriate technical and organisational measures against unauthorised loss or unlawful processing of the Customer Data and against accidental loss or destruction of, or damage to, the Customer Data that is stored within the Service (any such event being a "Data Protection Event"). Such measures shall ensure a level of security appropriate to the harm that might result from a Data Protection Event and the nature of the Customer Data, having regard to the state of technological development and the cost of implementing the measures. When Processing any Personal Data in relation to this Agreement and/or the subject matter of it, MSKnote will not transfer any of the Personal Data outside the European Economic Area ( EEA ) without Your prior written consent. However, MSKnote will not be in breach of this clause if someone with login credentials accesses the Service from outside the EEA.

6 You are responsible for all use of the Service under Your user accounts and shall abide by all applicable laws and regulations in connection with such use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall obtain all consents required to process the Customer Data which are needed to use the Service including rights to transfer data outside the Economic European Area ( EEA ) if You allow Your authorised users to access the Service from outside the EEA. MSKnote is not obliged to follow any directions from You in relation to the Customer Data (including returning it or processing it) when any fees due to MSKnote are outstanding. Term & Termination This Agreement commences on the date You accept it and, unless terminated in accordance with its terms, continues until all user subscriptions granted in accordance with this Agreement (including any renewals) have expired or been terminated. If You register for a free trial and do not purchase a subscription before the end of the free trial, the Agreement will terminate at the end of the free trial period. You are solely responsible for the cancellation of your account. You can cancel your account at any time through the settings/subscription area of the application. or phone requests to cancel your account are not considered a cancellation. All of your content and data will be deleted 90 days after cancellation or termination of your account. This information will not be able to be recovered. We recommend you use the export functionality of the Service prior to cancellation to retain any information you may require. Failure to pay your subscription fees will result in your account being suspended. Accounts are suspended for a maximum of 90 days before the account may be terminated by us. We are not responsible for any loss you suffer as a result of such suspension or termination. A suspended account can be reactivated by supplying valid payment credentials and resuming your subscription. If you cancel your account before the end of your currently paid month, the Service will end immediately and you will not be charged again. You will not be entitled to a refund. In the event this Agreement is terminated, MSKnote will use its reasonable commercial endeavours to provide You with a file of the then most recent back up of Your customer data in a CSV format within 30 days of termination if You so request in writing at the time of termination and provided all outstanding sums due to MSKnote have been paid whether or not due at the date of termination. You agree and acknowledge that MSKnote has no obligation to retain Your data and may delete such data irretrievably 90 days after termination of this Agreement and You indemnify and hold MSKnote harmless from and against any loss damage claim or liability arising from such deletion in accordance with this clause. Either party may terminate this Agreement for cause: (i) upon 14 days written notice to the other party of a material breach by the other, if such breach remains uncured at the expiration of such period; or (ii) if the other party becomes insolvent or the subject of any insolvency process or procedure in any jurisdiction or (iii) makes any arrangement with its creditors or applies to make such an arrangement. MSKnote Ltd. in its sole discretion has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for any reason, at any such time. Such termination can result in the deactivation or deletion of your account. MSKnote Ltd. reserves the right to refuse service to anyone for any reason at any time. On termination of the Agreement for any reason, You shall immediately cease to use all of the Service and all rights granted to you under this Agreement shall cease and for the avoidance of doubt any licence to use the Service is automatically terminated.

7 Miscellaneous Legal Provisions Amendment: MSKnote may modify these terms and conditions at any time on at least one months notice to the address you have provided. If you do not agree to the revised terms and conditions, you should notify us and cease to use the service at the end of your current subscription month. Sub-Contracting: MSKnote may sub-contract any aspect of the provision of the Service but shall at all times be the prime contractor for the provision of all of the Service and in the performance of its obligations under this Agreement. No subcontracting or other delegation of its obligations by MSKnote shall relieve it of its obligations and liabilities pursuant to this Agreement. Computer Viruses: The parties both recognise that it is of paramount importance that all possible care is taken to ensure that both parties software and systems remain virus free. Accordingly, both parties shall use their reasonable endeavours at all times to ensure that, in respect of their own equipment, there are anti-virus procedures in place to protect the other s software and systems against the introduction of any virus. Notwithstanding the foregoing, if You or one of Your authorised users uploads a file containing a virus into the Service and You or one of Your authorised users subsequently downloads such file, MSKnote shall not be liable for any liability in respect of such virus. Communications & Notices You acknowledge and agree that MSKnote may send communications regarding our agreement, Your account, the Service and associated products and upgrades to You and Your users by or post. Notice is deemed given two business hours after We send the to You or in the case of post, two days after posting. In proving the service of any notice, it will be sufficient to prove that an was sent to the specified address of the addressee or the notice was posted. We may also provide notices by way of messages within the Service and notice will be deemed given the next time You log into the Service. You should send notices to and they will be deemed given two business hours after You send the . Business hours means Monday Friday, 9am to 6pm on days which are not public holidays in England. You acknowledge and agree that MSKnote may send You and Your users marketing communications, by or post, or contact you by phone about our business or third party business partners with whom we work or whose services we recommend because they provide complementary products and services to our own. You can inform us at any time if you no longer want to receive these marketing communications by ing us at Questions If you have any questions about these Terms of Service, please contact us at

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