EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS

Size: px
Start display at page:

Download "EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS"

Transcription

1 EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: BMI MSA Hybrid Cloud IT Service v1.0 Page 1 of 9

2 The following terms and conditions ( Product Terms ) apply in addition to those in the General Terms and Conditions (Schedule A) (GTC/GTC s) where, pursuant to an accepted End User Order, the Partner orders the Hybrid Cloud IT service as further defined and set out in these Product Terms (the Service ). 1. Additional Definitions Availability is a measurement of the amount of time during a specified period that the Service has operated without Service Loss. Connectivity Service has the meaning defined in Paragraph of this Annex. Critical Fault is any Fault that results in a critical service component becoming unusable or inaccessible and where no workaround exists that does not have a significant detrimental effect on user productivity. Critical Service Component is a software component that forms part of the Service access to which is deemed to be critical to the effective and efficient use of the Service. The Critical Service Components are (a) access to the Internet, (b) access to files that you are authorised to access and that are stored on the Easynet Hybrid Cloud Solution, (c) access to your to send and receive messages (if Exchange is hosted as part of the Easynet Hybrid Cloud Solution), (d) User authentication and (e) remote access through a VPN connection (if subscribed). Customer, you and your are terms that are used when referring to the company or organisation that will actively use the Service on its premises. Disaster is an event that renders the Service unusable and inaccessible either (a) indefinitely (as a result of destructive event), or (b) for a limited period known to be in excess of 5 working days (as a result of an event that renders it unusable even if not completely destroyed). Examples of events that would be considered to be a Disaster would include natural disasters such as floods, fires, equipment theft and catastrophic hardware failure (such as file system corruption, multiple hard disk failures and virtual machine corruption). Easynet Hybrid Cloud IT Solution is the pre-configured solution deployed on your premises that comprises both the Zynstra Hybrid Cloud Software and a server computer (or cluster of server computers for certain Service Editions). End User means an end user of the Service that has been purchased by the End Customer. EULT means the licence terms notified by Supplier of any software incorporated into or supplied with the Services, including without limitation the Microsoft Licence terms which are available on the Portal. Fault is deemed to have occurred if any component of the Service consistently fails to operate as we would expect it to operate at any time other than during the Scheduled Maintenance Window. Faults would be most likely to have occurred as a result of a software defect, a hardware component failure or an Internet connection failure. Minimum Term of each Subscription shall be 12 months from the Service commencement date and, unless terminated by either Party giving 90 days written notice, shall automatically renew for a further 12 month period. Normal Office Hours are the period of time that starts at 0900 and ends at 1730 on weekdays excluding weekdays that are public holidays in the country in which your premises are located. BMI MSA Hybrid Cloud IT Service v1.0 Page 2 of 9

3 Portal means Supplier s online portal in relation to the Services which will be made accessible to Reseller the details of which shall be made available on request. Record means information pertaining to the sale by Supplier of any Subscription including but not limited to the names and addresses of each End Customer, end user, transaction date and amount, and the specific terms and conditions relating to each transaction. Scheduled Maintenance Window is the period of time between 2200 and 0600 on weekdays in the country in which your premises are located and all day at weekends. Server means the Zynstra server(s) that are provided to End Customer as part of the Service for the duration of the Service. Title in each Server shall remain with Zynstra and accordingly each Server shall be considered Supplier Equipment for the purpose of the Agreement. Service means the Hybrid Cloud Service described in Paragraph 4 of this Annex. The number of Subscriptions applicable to the Service in respect of each End Customer shall be identified in the applicable Order. Subject to the number of Subscriptions remaining within the same pricing band stipulated in the Easynet price list, the Minimum Term of the Service that is specified in the Order shall apply to all Subscriptions of the Service for that End Customer. Service is an Information Technology (IT) service founded on the Cloud Computing model that enables small to medium sized businesses to enjoy feature-rich, high performance, robust and secure IT without the need for substantial capital expenditure and at an attractive, recurring fee per employee. The Service refers to the particular Service Edition that you select. Service Credit is a form of compensation offered to Customers who have purchased certain Service Editions if certain annual performance targets have not been met. Service Credits, if offered, are in full and final settlement of any under-achievement and are limited to the total value of the next quarterly invoice following the periodic review of Service Level Achievement which is an annual process. Service Description means the description of the Subscription entitled Zynstra Hybrid Cloud End User Spec which can be accessed at the Portal, as may be amended from time to time in accordance with Paragraph 2.19 of this Annex. Service Edition is a packaging of the features and functions of the Service with a associated set of performance targets for grade and quality of service. Different Service Editions exist to address the varying needs of different types and sizes of company. The available Service Editions are defined in the then current version of the Easynet Hybrid Cloud End-User Specification. Service Loss occurs when a Critical Fault has caused a Critical Service Component to become inaccessible or unusable at any time during Normal Office Hours. Service Provider and we are terms that are used to refer to the company with whom you contract in order to be able to use the Service. This will either be Zynstra or a Managed Service Provider ( MSP ) actively supported by Zynstra. SLA means the service levels applicable to the Subscription which can be accessed at the Portal, as may be amended from time to time in accordance with Paragraph 2.19 of this Annex. Software means the Microsoft and other software provided by Supplier to the End Customer which (a) provides functionality on the Server and (b) is accessible by the End Customer as part of the Service. Subscription means the end user license to use the Service. User is a person working for or on behalf of the Customer who is registered in the Active Directory that forms part of the Service. BMI MSA Hybrid Cloud IT Service v1.0 Page 3 of 9

4 Zynstra means Zynstra Limited, a company registered in England and Wales under company number whose registered office address is at Bath Ventures, The Innovation Centre, Broad Quay, Bath, BA1 1UD. Zynstra Hybrid Cloud Software is the software product developed by Zynstra that is the software foundation for the Service. 2. The Service 2.1. The Service is comprised of the following elements: The Server and Software, which shall be provided in accordance with the Service Description, SLA and EULT; and the relevant connectivity service which is purchased from Supplier as part of the Service details of which shall be set out in the Order, and which shall be provided in accordance with Supplier s standard terms and conditions applicable to that connectivity service. For the avoidance of doubt, the general terms and conditions applicable to the Connectivity Service (including without limitation provisions relating to payment, liability and termination) shall also apply to the Service save to the extent expressly provided in this Annex The Service shall comprise one or more Subscriptions per End Customer End Customer shall not be entitled to use the Service if it is established in a country outside of EMEA (i.e. all European nations, extending east to Iran, but including Russia and all African nations) End Customer may use the Service to provide its own products or services to its own customers or allow its customers to access the Service where this is necessary for End Customer to successfully deliver its products and services. Notwithstanding the foregoing, End Customer shall not be permitted to sell or transfer the Service or Subscriptions to any third party except where expressly agreed in writing by Supplier End Customer shall comply with the EULT and shall procure compliance with the EULT by each End User Supplier is not responsible for the compatibility of End Customer applications used with the Services but Supplier may provide advice and guidance in connection with the same on a reasonable efforts basis The Site details of the End Customer may not be changed without Supplier s prior written consent End Customers shall agree to a mutually acceptable press release by Supplier and/or Zynstra within the first 90 days of the Service to End Customer announcing the same and shall not publish any press release or other public announcement concerning the Service without Supplier s prior written consent End Customer shall ensure that administrative privileges in respect of the Service are only assigned to suitably experienced persons who are sufficiently familiar with the Service and that such persons protect their passwords and generally observe good information security practice End Customer may not create direct obligations between Supplier or Zynstra and any End User. BMI MSA Hybrid Cloud IT Service v1.0 Page 4 of 9

5 2.11. End Customers must maintain any reasonable environmental, systems and operational requirements which are specified by Supplier End Customers must not attempt to repair, adjust, modify or interfere with any software or equipment used or supplied by Supplier nor attempt to circumvent any security measures put in place by Supplier or interfere with any monitoring systems installed by Supplier. End Customers must reasonably co-operate with any requests from Supplier concerning such systems and with any monitoring or reporting requirements. End Customers must insure against loss and damage of the hardware supplied by Supplier as part of or in connection with the Services Any documentation supplied by Supplier may only be copied and used in connection with the proper use of the Services End Customers must accept that computer systems in general cannot be free of errors or interruptions and agrees that the existence of the same shall not constitute a breach of this Agreement If a fault in the Service is due to the acts or omissions of End Customer, any target time to correct a fault shall not apply and Supplier may charge at its standard rates for any significant effort in fixing the fault The support provided by Supplier as part of the Service does not include consultancy, user familiarisation or training Supplier may, in its discretion, assist with any problems relating to the Services which are excluded or not covered by the SLA and shall advise End Customer in advance of any charges relating to such assistance. Any such assistance will be provided on a reasonable efforts basis only and the timescales set out elsewhere shall not apply End Customer shall provide such information and access that Supplier may reasonably require to analyse a fault with the Service Supplier may (either directly or via Zynstra) make changes to the Service Description, SLA or EULT by notifying End Customer and such changes shall be effective on either the 1st January or 1st July of each year. Where a change may reduce the rights or benefits of End Customer then it shall be entitled to terminate the Server and Software element of the Service without liability End Customer shall be solely responsible for any commitment made by End Customer to an End User in relation to the Service which goes beyond the commitments provided in this Annex. The terms of any agreement entered into between End Customer and any End User shall not be binding on Supplier or its suppliers During the Term of the Service, End Customer is hereby granted a non-exclusive licence to use the Software and Zynstra s intellectual property in the Server, Software and accompanying materials that are provided to End Customer in relation to the Service, including Zynstra s name and trademarks, logos and other designations or brands used in connection with the Service (collectively, the Marks ) as permitted by the Agreement. Such licence is expressly limited to uses necessary or appropriate for End Customer s performance of the Agreement and as set forth in any reasonable general instructions issued by Supplier from time to time. Any references to Supplier or Zynstra or the Service by End Customer shall be truthful and not misleading and shall designate Zynstra as the rightful owner of the Marks End Customer shall not remove or deface any Marks appearing on the Server or materials relating to the Service that are provided to End Customer. Supplier reserves the right to disallow BMI MSA Hybrid Cloud IT Service v1.0 Page 5 of 9

6 any use of the Marks which would, in Supplier s reasonable opinion, harm the validity or value of the Marks End Customer shall pay Supplier the Charges in respect of the Services ordered pursuant to this Agreement in accordance with Supplier s current price list as amended from time to time Supplier is entitled to invoice End Customer for the Charges from the date that End Customer is notified that the Subscription is activated, which means that users can be registered in Active Directory Title to the Server and the Software, including without limitation all rights in relation to the Software or any copies of Software made available in connection with the Service, is retained by Zynstra. Except to the extent such restrictions are prohibited under applicable law, End Customer agrees not to decompile, disassemble, or otherwise reverse engineer the Software or any software made available in connection with the Service. End Customer may not use the Service or any Confidential Information or intellectual property of Supplier or Zynstra that it may receive in connection with the Service to develop, have developed, assist in the development of, support, or invest in, directly or indirectly, any product which has, entirely or partially, the same functions as the Subscription or Service or which would be in direct or indirect competition with the Subscription or Service End Customer shall not acquire ownership of any hardware supplied as part of or in connection with the Services and End Customer shall not permit or create any charge, claim, encumbrance or lien over such hardware. 3. Termination In addition to the termination provisions set out in the Agreement and in the terms relating to the Connectivity Service, the following provisions shall apply in relation to the Service Supplier may terminate the Agreement in respect of the Service in the event of a material breach by End Customer of any of the End Customer s obligations under the Agreement including without limitation the obligation to pay the Charges Save where Supplier terminates the Agreement as a consequence of End Customer s breach the above paragraph or as a result of the End Customer s insolvency, no termination of the Agreement in respect of the Service shall take effect until the expiry of the Minimum Term applicable to each Subscription. In the event that Supplier terminates the Agreement as a consequence of End Customer s material breach or insolvency, End Customer shall use all reasonable endeavours to procure and facilitate the novation of any Subscriptions of End Customers wishing to continue use of the Service to either Supplier or one of its authorised resellers In the event of a termination of the Agreement in respect of the Service for any reason, End Customer shall return the Servers and Software to Supplier or Zynstra (as Supplier shall reasonably direct) within 21 days of the Service termination date. 4. Availability Availability of the Critical Service Components is checked automatically by the Easynet Hybrid Cloud Solution every five minutes, every hour of the day and every day of the year and is published to you on a monthly basis. The sole periods of time when you should expect to experience a Service Loss are within the Scheduled Maintenance Window. Any Service Loss that occurs during the Scheduled Maintenance Window is excluded when determining the achieved Availability. There are two planned BMI MSA Hybrid Cloud IT Service v1.0 Page 6 of 9

7 Service Losses that occur during this window: (a) a loss of no more than three minutes each night when the backup process is initiated, and (b) a loss which is typically a few minutes but can be longer in certain circumstances during the application of periodic patches and upgrades which occur no more often than weekly. Service Loss during the Scheduled Maintenance Window is excluded when calculating Availability achievement as is any loss that is the result of force majeure; that is, circumstances beyond our reasonable control. The measurement of Service Loss outside the Scheduled Maintenance Window starts when you first notice the service interruption and report it to us or when we detect the issue ourselves and our support team has been notified of this, if earlier. It ends when it has been demonstrated to your full satisfaction that the Service is available again. The Availability achievement target varies by Service Edition as different Service Editions are designed to achieve different levels of reliability and resilience: Service Edition Service Credits are offered for the Professional Service Edition if Availability achievement over a period of three calendar months falls below the target specified above provided that the Service Provider has fulfilled the timescale obligations on them that are identified in the Fault Resolution Service Level Agreement. 5. Disaster Recovery Target Availability Disaster recovery is the process of restoring the Service to its normal operating state following a Disaster. The Service will be recovered on alternative premises if your premises are no longer usable or accessible. Disaster recovery performance is assessed based on a Recovery Point Objective (RPO) (the maximum allowable period of time for which any data that has been created or changed in that period may be lost as a result of a Disaster) and a Recovery Time Objective (RTO) (the maximum time that it should take to restore the Service in full to its state no earlier than the time defined as the RPO). RTO performance is divided into two stages: Service Credits Group % Not applicable Professional 99.5 % One hour of Service Credit for each hour of service loss in excess of the target Essential: The maximum time to restore essential features of the Service, these being (a) sending and receiving s and accessing s sent or received in the last 5 working days, and (b) working on documents created or modified in the last 5 working days. Full: The maximum time that it should take to restore the Service in full including all s and documents up to a point in time no earlier than the RPO. BMI MSA Hybrid Cloud IT Service v1.0 Page 7 of 9

8 Service Edition RPO 1.WD means working days and represents the number of full working days required to restore the Service following your report of the disaster to your MSP. 2.Achievement of RTO (Full) assumes that the internet connection at any alternative premises occupied following the disaster will not be inferior to that on the original premises. If the need for a new Service following the disaster is temporary (that is, the original premises will be occupied again at some point), the internet connection at the alternative premises will not be upgraded if it is of an inferior specification and the hardware installed may not have the same degree of resilience as installed on the original premises. Both will become as per the original specification once RTO (Essential) has been achieved if the alternative premises are to become permanent. Service Credits are offered for the Professional Service Edition by Easynet if essential RTO achievement in relation to a single disaster falls below the target above. 6. Fault Resolution Fault resolution is the process of restoring the Service to its normal operating state following the occurrence of a Critical Fault. Fault resolution process effectiveness is assessed on the basis of (a) response time (the time to acknowledge any issue you report that is subsequently determined through analysis to have been caused by a Critical Fault) and (b) resolution time (the time taken to resolve a Critical Fault and return the Service to its normal operating state measured from the time at which you first reported the issue to Easynet) For Software Faults RTO (Essential) 6.2. For Hardware Component Failures RTO (Full) Service Credits Group 48 hours 5 wd 1 10 wd 1,2 Not applicable Professional 36 hours 2 wd 1 5 wd 1,2 1 day of Service Credit for each full working day beyond the essential RTO Service Edition Response Time Resolution Time Group 4 wh 1 End of Normal Office Hours on the next wd 2 Service Credits Not applicable Professional 2 wh 1 4 wh 1 1 hour of service credit for each full working hour beyond the resolution time target BMI MSA Hybrid Cloud IT Service v1.0 Page 8 of 9

9 Service Edition Response Time Resolution Time Group 4 wh 1 End of Normal Office Hours on the next wd 2 Professional 2 wh 1 End of Normal Office Hours on the next wd 2 Service Credits Not applicable 1 hour of service credit for each full working hour beyond the resolution time target 1.WH means working hours and represents the number of hours taken to respond based on a measurement which accounts for Normal Office Hours only and which may therefore extend into the next working day. 2.WD means working days and represents the number of full working days required to reinstate the Service. It is our target that Critical Faults will be resolved by the end of Normal Office Hours on the day following the initial report of the issue. Critical Faults may be corrected using a replacement component, a permanent workaround that does not degrade functionality or productivity, a patch or a new release. Critical Faults whose root case lies in the Easynet Hybrid Cloud Software shall be rectified within the target resolution times above by either (a) restarting solution components, (b) adjusting the configuration of the solution or (c) implementing a work-around to the Software Fault. The correction, testing and release of the underlying software in which the Software Fault exists shall not be performed within the target resolution times above as this would be create material risk for the Customer. Software corrections will be applied as part of a future software patch or release. The achievement of the targets above shall be entirely dependent on the accurate and responsive communication of issues to Easynet from the customer. For the above targets to apply and for service credits to be applicable to a particular issue that is determined to be a Critical Fault, the customer shall report the issue to Easynet within one working hour of its receipt. BMI MSA Hybrid Cloud IT Service v1.0 Page 9 of 9

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA 20140901

More information

Jigsaw24 Support Contract Terms & Conditions

Jigsaw24 Support Contract Terms & Conditions Version 1.1 Jigsaw24 Support Contract Terms & Conditions These conditions together with the provisions of the Agreement or a Scope of Work (SOW) are the only contractual terms upon which Jigsaw Systems

More information

Support Services Agreement

Support Services Agreement Support Services Agreement General Terms 1. This document together with various attachments forms a Contract between you (the Account Holder ) and Jarrett & Lam Consulting (trading as JLC, we, us ). 2.

More information

Licence Fee means the fees calculated as set out on the Website or such other fee as is agreed between You and the Supplier from time to time.

Licence Fee means the fees calculated as set out on the Website or such other fee as is agreed between You and the Supplier from time to time. BY CLICKING ON I AGREE BELOW, OR BY DOWNLOADING, INSTALLING OR MAKING ANY USE OF THE SYSTEM DESCRIBED BELOW, YOU AGREE TO THE FOLLOWING TERMS OF THIS AGREEMENT BETWEEN YOU AND {Reseller Business Name}

More information

ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z

ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Service Terms... 4 3.1 Scope of Hosted Exchange Services... 4 3.2 Data centre locations...

More information

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA

More information

One Education Internet Services SLA 2014-2015

One Education Internet Services SLA 2014-2015 One Education Internet Services SLA 2014-2015 1. Commencement a. The Contract begins on the date One Education or agents working on its behalf communicate its acceptance of the customer s order for the

More information

SCHEDULE 25. Business Continuity

SCHEDULE 25. Business Continuity SCHEDULE 25 Business Continuity 1. Scope 1.1 This schedule covers TfL s requirements in respect of: any circumstance or event which renders, or is likely (in TfL s absolute discretion (subject to paragraph

More information

CLOUD SERVICES (INFRASTRUCTURE) SERVICE TERMS PART A GENERAL CONTENTS

CLOUD SERVICES (INFRASTRUCTURE) SERVICE TERMS PART A GENERAL CONTENTS CONTENTS 1 ABOUT THE CLOUD SERVICES SECTION... 3 Eligibility... 3 Telstra Data Feature... 3 Inconsistencies... 3 Parts of the Cloud Services Service Terms... 4 2 YOUR SERVICES... 4 What These Terms Apply

More information

CLOUD SERVICES SERVICE LEVEL AGREEMENT. Cloud Services

CLOUD SERVICES SERVICE LEVEL AGREEMENT. Cloud Services Article 1: Definitions CLOUD SERVICES SERVICE LEVEL AGREEMENT Support for all Customers on all Problems with the exception of 1 st line Help desk those which initial investigation shows are directly related

More information

Customer: Address: Support Contact:

Customer: Address: Support Contact: MaxxVault MaxxDocs Software Subscription and Support Agreement 3340 Veterans Memorial Highway Suite 400 Bohemia, NY 11716 631-446-4800 www.maxxvault.com Customer: Address: Support Contact: Effective Date:

More information

License and Maintenance Agreement

License and Maintenance Agreement License and Maintenance Agreement between you (either an individual person or a single legal entity, hereinafter Customer or You ) and Data Geekery GmbH, Zwinglistrasse 17, 8004 Zürich, Switzerland (hereinafter

More information

InterAnalysis Limited Sales and Licence Agreement

InterAnalysis Limited Sales and Licence Agreement InterAnalysis Limited Sales and Licence Agreement Chapter One General Information for businesses and consumers Welcome to www.tradesift.com (the Site ), which is operated by InterAnalysis Limited, a private

More information

Schedule 2Z Virtual Servers, Firewalls and Load Balancers

Schedule 2Z Virtual Servers, Firewalls and Load Balancers Schedule 2Z Virtual Servers, Firewalls and Load Balancers Definitions Additional Charges means the charges payable in accordance with this schedule. Customer Contact Centre means Interoute s Incident management

More information

MTS GUI LICENCE SCHEDULE TO. MTS Data Terms & Conditions End Customer; or. MTS and EuroMTS Membership Documentation; or. MTS Registered ISV Agreement

MTS GUI LICENCE SCHEDULE TO. MTS Data Terms & Conditions End Customer; or. MTS and EuroMTS Membership Documentation; or. MTS Registered ISV Agreement MTS GUI LICENCE SCHEDULE TO MTS Data Terms & Conditions End Customer; or MTS and EuroMTS Membership Documentation; or MTS Registered ISV Agreement * * * * * TERMS AND CONDITIONS 1. INTERPRETATION 1.1 The

More information

PointCentral Subscription Agreement v.9.2

PointCentral Subscription Agreement v.9.2 PointCentral Subscription Agreement v.9.2 READ THIS SUBSCRIPTION AGREEMENT ( AGREEMENT ) CAREFULLY BEFORE INSTALLING THIS SOFTWARE. THIS AGREEMENT, BETWEEN CALYX TECHNOLOGY, INC., DBA CALYX SOFTWARE (

More information

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT MANAGED IP VPN MPLS PRODUCT TERMS

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT MANAGED IP VPN MPLS PRODUCT TERMS EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT MANAGED IP VPN MPLS PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA 20150402

More information

CLOUD SERVICE SCHEDULE

CLOUD SERVICE SCHEDULE CLOUD SERVICE SCHEDULE 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule, unless

More information

Egress Switch Email & File Encryption Service Description

Egress Switch Email & File Encryption Service Description Egress Switch Email & File Encryption Service Description Egress Software Technologies Ltd Web: www.egress.com // Email: support@egress.com // Twitter: @EgressSwitch Telephone: +44 (0)207 624 8500 // Fax:

More information

Information Crib Sheet Internet Access Service Agreement

Information Crib Sheet Internet Access Service Agreement Information Crib Sheet Internet Access Service Agreement 1. Definitions and Interpretation This Service Agreement is to be read in conjunction with the Conditions for Communications Services (the Conditions

More information

REMOTE ONLINE BACKUP Terms and Conditions

REMOTE ONLINE BACKUP Terms and Conditions REMOTE ONLINE BACKUP Terms and Conditions 1. DEFINITIONS 1.1 Unless the context clearly indicates to the contrary, any term defined in the General Terms and Conditions when used herein, shall bear the

More information

Service Schedule for BT Mobile Device, Application, Content and E-mail Management

Service Schedule for BT Mobile Device, Application, Content and E-mail Management Service Schedule for BT Mobile Device, Application, Content and E-mail Management 1. SERVICE DESCRIPTION General Description 1.1. The Service is a suite of software products and includes: Mobile Application

More information

CRM Support Services Agreement

CRM Support Services Agreement CRM Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: Points Purchased in Initial Minimum Term: This Agreement sets forth the terms and conditions under which The CRM

More information

TERMS & CONDITIONS of SERVICE for MSKnote. Refers to MSKnote Limited. Refers to you or your organisation

TERMS & CONDITIONS of SERVICE for MSKnote. Refers to MSKnote Limited. Refers to you or your organisation TERMS & CONDITIONS of SERVICE for MSKnote Definitions: "Us or Our or We or Company" You or Your or Client Refers to MSKnote Limited Refers to you or your organisation Information about us: We are MSKnote

More information

ADDENDUM. Dedicated Servers v3.0

ADDENDUM. Dedicated Servers v3.0 ADDENDUM Dedicated Servers v3.0 ICUK is an International Communications company that provides Dedicated Server services to Resellers and Customers, and the said party wishes to obtain those services from

More information

CLOUD SERVICES (INFRASTRUCTURE) SERVICE TERMS PART A GENERAL CONTENTS

CLOUD SERVICES (INFRASTRUCTURE) SERVICE TERMS PART A GENERAL CONTENTS PART A GENERAL CONTENTS 1 ABOUT THE CLOUD SERVICES SECTION... 3 Eligibility... 3 Telstra Data Feature... 3 Inconsistencies... 3 Parts of the Cloud Services Service Terms... 4 2 YOUR SERVICES... 4 What

More information

Activ - hello technology IT Software and Hardware Maintenance and Supply Services : JANUARY 2014

Activ - hello technology IT Software and Hardware Maintenance and Supply Services : JANUARY 2014 Standard Terms for the Supply of Software Support These Terms are supplemental to the General Terms and Conditions for Products and Services (the General Terms ) 1. Our Obligations 1.1 We agree to support

More information

SaaS Terms & Conditions

SaaS Terms & Conditions SaaS Terms & Conditions These SaaS Terms and Conditions ( SaaS Terms ) are part of the Serraview Services Agreement ( Agreement ) which governs Client s (also referred to herein as you or your ) use of

More information

CRM in a Day Support Services Agreement

CRM in a Day Support Services Agreement CRM in a Day Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: This Agreement sets forth the terms and conditions under with CRM in a Day shall support the Microsoft

More information

Service Agreement Hosted Dynamics GP

Service Agreement Hosted Dynamics GP Service Agreement Hosted Dynamics GP This is a Contract between you ( Company ) and WebSan Solutions Inc. ( WebSan ) of 245 Fairview Mall Drive, Suite 508, Toronto, ON M2J 4T1, Canada. This contract applies

More information

TERMS AND CONDITIONS FOR SUBSCRIPTION TO THE ZYNSTRA HYBRID CLOUD SERVICE

TERMS AND CONDITIONS FOR SUBSCRIPTION TO THE ZYNSTRA HYBRID CLOUD SERVICE TERMS AND CONDITIONS FOR SUBSCRIPTION TO THE ZYNSTRA HYBRID CLOUD SERVICE Important notice: please read the following terms and conditions carefully. By issuing an order for the Zynstra Hybrid Cloud Service,

More information

Software License Agreement

Software License Agreement Software License Agreement GRANT OF LICENSE This Accusoft Corporation ("ACCUSOFT") Agreement ("LICENSE") grants YOU ("LICENSEE") a non-exclusive and non-transferable right to use the trial mode version

More information

Master Services Terms & Conditions

Master Services Terms & Conditions 1. Application 1.1 These Master Services Terms & Conditions ( Agreement ) are between URL Networks Pty Ltd (ACN 122 756 138) ( URL Networks ) and you for the provision of certain Services. 1.2 The Agreement

More information

Web Hosting Terms & Conditions

Web Hosting Terms & Conditions Web Hosting Terms & Conditions Please read these web-hosting terms carefully, as they set out our and your rights and obligations in relation to our web hosting services. AGREEMENT: Whereas: (1) The Ruby

More information

Kinetic Internet Limited

Kinetic Internet Limited Kinetic Internet Limited Company No: 4470080 ADDENDUM Dedicated Server Terms and Conditions KINETIC INTERNET is an International Communications company that provides Dedicated Server services. The customer

More information

SPECIFIC SERVICE TERMS

SPECIFIC SERVICE TERMS Limited www.webdrive.co.nz PO Box 302829 North Harbour North Shore City 0751 Telephone: 0800 SPECIFIC SERVICE TERMS These specific service terms must be read in conjunction with 's General Terms and Conditions

More information

VOCUS SIP SERVICE SCHEDULE

VOCUS SIP SERVICE SCHEDULE VOCUS SIP SERVICE SCHEDULE 1 SERVICE DESCRIPTION 1.1 This Service Schedule applies to SIP service (Vocus SIP Service). The Vocus SIP Service enables a switch to be connected to the PSTN via SIP/IP/RTP

More information

1.3 The Terms are accepted by the Customer upon registration or ordering of the Products or renewal of any such subscription.

1.3 The Terms are accepted by the Customer upon registration or ordering of the Products or renewal of any such subscription. September 2015 WEBCRM SUBSCRIPTION TERMS AND CONDITIONS COMMERCIAL USE ONLY 1. Introduction 1.1 These subscription terms and conditions ("Terms") govern your ("Customer") subscription for and use of the

More information

Website and Software Development Supplementary Terms. We re The Hideout. www.thehideout.co.uk. Website and Software Development Supplementary Terms

Website and Software Development Supplementary Terms. We re The Hideout. www.thehideout.co.uk. Website and Software Development Supplementary Terms Website and Software Development Supplementary Terms We re The Hideout. www.thehideout.co.uk 1. Interpretation 1.1 The following definitions and rules of interpretation apply in these supplementary terms.

More information

Janison Terms and Conditions. Updated Jan 2013

Janison Terms and Conditions. Updated Jan 2013 Janison Terms and Conditions Updated Jan 2013 Terms and Conditions 1. Interpretation 1.1. In this Agreement, unless otherwise indicated by the context (a) (b) (c) (d) (e) (f) (g) (h) (i) words importing

More information

Implementation and Customer Services ( ICS") Installation Services Standard Terms and Conditions of Supply. (Effective September 2013)

Implementation and Customer Services ( ICS) Installation Services Standard Terms and Conditions of Supply. (Effective September 2013) Implementation and Customer Services ( ICS") Installation Services Standard Terms and Conditions of Supply 1. General (Effective September 2013) This web page content defines the standard terms and conditions

More information

LS Retail Customer Agreement for Software Products in Microsoft Managed Service

LS Retail Customer Agreement for Software Products in Microsoft Managed Service LS Retail Customer Agreement for Software Products in Microsoft Managed Service This Customer Agreement governs the Customer s use of an LS Retail Software Product (hereafter the Software Product ). The

More information

XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS

XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS IMPORTANT: PLEASE READ BEFORE DOWNLOADING, INSTALLING OR USING THE XANGATI, INC. ("LICENSOR") SOFTWARE YOU HAVE LICENSED ("SOFTWARE"). BY EXECUTING

More information

Overview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades.

Overview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades. Software Maintenance & Support Agreement This agreement ( Support Agreement, Software Assurance, Agreement ) is for the purpose of defining the terms and conditions under which Technical Support, Maintenance

More information

Appendix A. Call-off Terms and Conditions for the Provision of Services

Appendix A. Call-off Terms and Conditions for the Provision of Services Appendix A Call-off Terms and Conditions for the Provision of Services Where an Order Form is issued by the Authority that refers to the Framework Agreement, the Contract is made between the Authority

More information

End User Agreement. between. Secure Backup Limited. and [END USER]

End User Agreement. between. Secure Backup Limited. and [END USER] End User Agreement between Secure Backup Limited and [END USER] Commercial in Confidence Secure Backup Limited 1 Table of Contents 1. THE SERVICE 3 2. SOFTWARE LICENCE 3 4. PAYMENT 4 5. OWNERSHIP OF DATA

More information

END USER LICENSE AGREEMENT DATABASE MANAGEMENT TOOL LICENSE

END USER LICENSE AGREEMENT DATABASE MANAGEMENT TOOL LICENSE END USER LICENSE AGREEMENT DATABASE MANAGEMENT TOOL LICENSE IMPORTANT: BY INSTALLING THIS SOFTWARE THE LICENSEE ACCEPTS THE TERMS AND CONDITIONS CONTAINED HEREIN AND THIS AGREEMENT ENTERS INTO FORCEBETWEEN

More information

PDF417 Scanning Software Module Licensing Agreement

PDF417 Scanning Software Module Licensing Agreement PDF417 Scanning Software Module Licensing Agreement concluded between MicroBlink Ltd, Strojarska cesta 20, HR-10000 Zagreb, Croatia, OIB 21173725829 (hereinafter referred to as MicroBlink Ltd or Licensor

More information

LEAD PROVIDER FRAMEWORK CALL OFF TERMS AND CONDITIONS

LEAD PROVIDER FRAMEWORK CALL OFF TERMS AND CONDITIONS LEAD PROVIDER FRAMEWORK CALL OFF TERMS AND CONDITIONS 1 LEAD PROVIDER FRAMEWORK - CALL OFF TERMS AND CONDITIONS - SUMMARY Where an Order Form is issued by the Authority that refers to the Framework Agreement,

More information

SCHEDULE 25. Business Continuity

SCHEDULE 25. Business Continuity SCHEDULE 25 Business Continuity 1. Scope 1.1 This schedule covers TfL s requirements in respect of: any circumstance or event which renders, or which TfL considers likely to render, it necessary or desirable

More information

Ya-YaOnline Platform ( Service ).

Ya-YaOnline Platform ( Service ). SOFTWARE AS A SERVICE AGREEMENT FOR THE USE OF: Ya-YaOnline Platform ( Service ). NOW IT IS HEREBY AGREED by and between the parties hereto as follows:- Definitions "Agreement" means this Agreement and

More information

INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia

INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia 1 DEFINITIONS Capitalised terms in this Service Schedule not otherwise defined here have the meaning given in the Standard Terms and Conditions:

More information

S4E EYFS TRACKER SOFTWARE LICENCE AGREEMENT

S4E EYFS TRACKER SOFTWARE LICENCE AGREEMENT DATED ------------------------------------------------ S4E EYFS TRACKER SOFTWARE LICENCE AGREEMENT Between SERVICES FOR EDUCATION (S4E LTD) And -----------------------------------------------------------------------------------------------

More information

APPLICANT VERIFICATION SERVICES TERMS AND CONDITIONS OF USE

APPLICANT VERIFICATION SERVICES TERMS AND CONDITIONS OF USE APPLICANT VERIFICATION SERVICES TERMS AND CONDITIONS OF USE 1 P a g e Contents 1. Interpretation and Definitions 2. Commencement and Term 3. Recitals and Relationship 4. Services 5. Systems and Software

More information

fdsfdsfdsfdsfsdfdsfsdfdsfsdfsd Square Box Systems Technical Support Agreement

fdsfdsfdsfdsfsdfdsfsdfdsfsdfsd Square Box Systems Technical Support Agreement fdsfdsfdsfdsfsdfdsfsdfdsfsdfsd Square Box Systems Technical Support Agreement Last updated 4 th January 2016 Technical Support Agreement This Technical support agreement is made up of these terms and conditions

More information

Mako Networks Sales & Marketing, Inc. Terms & Conditions for End User System Access, Use & Service Supply

Mako Networks Sales & Marketing, Inc. Terms & Conditions for End User System Access, Use & Service Supply Mako Networks Sales & Marketing, Inc. Terms & Conditions for End User System Access, Use & Service Supply 1. Introduction a. Binding Terms: These terms and conditions constitute a legally binding agreement

More information

Licensor: Deveo Oy Customer: [address line 2] LICENSE NUMBER:

Licensor: Deveo Oy Customer: [address line 2] LICENSE NUMBER: 1/8 DEVEO SOFTWARE LICENSE AGREEMENT COVER PAGE LICENSE CERTIFICATE AND LICENSE NUMBER Licensor: Deveo Oy Customer: [address line 1] [address line 2] Product Deveo on-premises Software version License

More information

Customer or you or your means the purchaser of KYOsupport.

Customer or you or your means the purchaser of KYOsupport. KYOsupport Fmpd TERMS AND CONDITIONS 1 Definitions Customer or you or your means the purchaser of KYOsupport. Kyocera Mita or we or our or us refers to the Kyocera Mita sales companies in the following

More information

Geomant Americas Inc. END USER SOFTWARE LICENSE AGREEMENT

Geomant Americas Inc. END USER SOFTWARE LICENSE AGREEMENT Geomant Americas Inc. END USER SOFTWARE LICENSE AGREEMENT 1.Definitions. The following terms are defined for the purposes of this Agreement as follows: (a) Client shall mean any Reseller provided client

More information

VOLVO CONSTRUCTION EQUIPMENT. CARETRACK LICENCE (Version 3 April 2010)

VOLVO CONSTRUCTION EQUIPMENT. CARETRACK LICENCE (Version 3 April 2010) CARETRACK LICENCE () This licence is issued by VOLVO CONSTRUCTION EQUIPMENT DIVISION, VOLVO GROUP UK LTD incorporated and registered in England and Wales with company number 2190944, whose registered office

More information

SIP TRUNKS SERVICE SCHEDULE

SIP TRUNKS SERVICE SCHEDULE SIP TRUNKS SERVICE SCHEDULE 1 SERVICE DESCRIPTION 1.1 This Service Schedule applies to SIP Trunks service (SIP Trunks Service). The SIP Trunks Service enables a switch to be connected to the PSTN via SIP/IP/RTP

More information

1.2 Software means the Motorcentral software used for the purpose of managing vehicle dealerships.

1.2 Software means the Motorcentral software used for the purpose of managing vehicle dealerships. LIMELIGHT SOFTWARE LIMITED Motorcentral Software License Agreement 1 Definitions 1.1 Limelight means Limelight Software Limited. 1.2 Software means the Motorcentral software used for the purpose of managing

More information

EXHIBIT FOR MANAGED SERVICES (2013V3)

EXHIBIT FOR MANAGED SERVICES (2013V3) EXHIBIT FOR MANAGED SERVICES (2013V3) This Exhibit for Managed Services, in addition to the General Terms, the OnDemand Exhibit, and any applicable PDM, applies to any Managed Services offering licensed

More information

PerfectForms End-User License Agreement

PerfectForms End-User License Agreement PerfectForms End-User License Agreement 2011 PerfectForms Page 1 of 12 Contents 1. DEFINITIONS... 4 2. GRANT OF RIGHTS... 4 3. FEES... 5 4. CONFIGURATION... 5 5. INTELLECTUAL PROPERTY... 5 6. TERM AND

More information

CLOUD SERVICE SCHEDULE Newcastle

CLOUD SERVICE SCHEDULE Newcastle CLOUD SERVICE SCHEDULE Newcastle 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule,

More information

Software as a Service

Software as a Service DataTools Software as a Service End User License Agreement (EULA) June 2014 Ver 1.2 Parties This is an agreement between: (1) DataTools Pty Ltd (ABN: 21 073 541 385), with registered address at Office

More information

1.1.1. Interoute Application Management comprises the following managed services for application and database software:

1.1.1. Interoute Application Management comprises the following managed services for application and database software: 1. SERVICE DESCRIPTION 1.1. Scope of Interoute Application Management Services 1.1.1. Interoute Application Management comprises the following managed services for application and database software: a)

More information

SAAS SERVICES ORDER FORM

SAAS SERVICES ORDER FORM SAAS SERVICES ORDER FORM Customer: Address: Contact: Phone: E-Mail: Services: CloudBerry Managed Backup Service allows you to offer managed online backup services under your own brand powered by the CloudBerry

More information

Software Licence Terms and Conditions for the Provision of Software of WIELAND Dental + Technik GmbH & Co. KG for an Indefinite Period

Software Licence Terms and Conditions for the Provision of Software of WIELAND Dental + Technik GmbH & Co. KG for an Indefinite Period Software Licence Terms and Conditions for the Provision of Software of WIELAND Dental + Technik GmbH & Co. KG for an Indefinite Period as of: April 2014 A. General License Terms 1. SCOPE 1.1 Object of

More information

Entee Global Services General Terms and Conditions

Entee Global Services General Terms and Conditions Entee Global Services General Terms and Conditions These General Terms & Conditions and any information relating to the Service provided by Entee Global Services forms the Agreement between Us. By accepting

More information

TestRail Cloud Terms of Service

TestRail Cloud Terms of Service TestRail Cloud Terms of Service Of Gurock Software GmbH (Gurock), regarding the software TestRail Cloud. 1. Subject Matter 1.1 The subject matter of this Agreement is the use of the software TestRail Cloud

More information

Rekoop Limited Standard Terms of Business

Rekoop Limited Standard Terms of Business Rekoop Limited Standard Terms of Business 1 Copyright 2012, rekoop Limited 1. DEFINITIONS... 3 2. BASIS OF AGREEMENT... 6 3. PROVISION OF THE SOFTWARE AND SERVICES... 6 4. TERM... 6 5. ACCESS AND SECURITY...

More information

Terms and Conditions of Use and Sale as at 1 st January 2009

Terms and Conditions of Use and Sale as at 1 st January 2009 Terms and Conditions of Use and Sale as at 1 st January 2009 The present standard terms and conditions of use and sale, also called the Contract, are concluded between the following parties: - with capital

More information

www.echoromeo.co.uk Web Hosting Contract

www.echoromeo.co.uk Web Hosting Contract www.echoromeo.co.uk Web Hosting Contract 47 Glenmoor Road Ferndown Dorset BH22 8QE Ferndown: +44 (0)845 508 96 21 Aldershot: +44 (0)845 154 98 97 E-Mail: info@echoromeo.co.uk This Agreement is Between:

More information

Our Customer Relationship Agreement VIRTUAL PRIVATE SERVER SERVICE DESCRIPTION

Our Customer Relationship Agreement VIRTUAL PRIVATE SERVER SERVICE DESCRIPTION Our Customer Relationship Agreement VIRTUAL PRIVATE SERVER SERVICE Internode Pty Ltd ABN 82 052 008 581 Phone: 13 66 33 1/502 Hay Street, Subiaco WA 6008 15 October 2013 Rules of interpretation and capitalised

More information

VIETNAM LAWS ONLINE DATABASE License Agreement Multi-user Subscription

VIETNAM LAWS ONLINE DATABASE License Agreement Multi-user Subscription VIETNAM LAWS ONLINE DATABASE License Agreement Multi-user Subscription A multi-user subscription to the Vietnam Laws Online Database is governed by the terms and conditions of this License Agreement. If

More information

SharePoint Hosting. AGREEMENT on SharePoint Hosting use

SharePoint Hosting. AGREEMENT on SharePoint Hosting use SharePoint Hosting AGREEMENT on SharePoint Hosting use Subject and Definitions The Subject of this Agreement is hosting of SharePoint hosting system (hereinafter: the Agreement ) which allows the use of

More information

DEDICATED / VIRTUAL SERVER TERMS & CONDITIONS

DEDICATED / VIRTUAL SERVER TERMS & CONDITIONS DEDICATED / VIRTUAL SERVER TERMS & CONDITIONS This contract is between Carpe Diem Incorporated Limited, a company incorporated in England under company no. 3873667, 60 High Street, Newton Le Willows, Merseyside

More information

TERMS & CONDITIONS 1. DEFINITIONS & INTERPRETATION DEFINITIONS

TERMS & CONDITIONS 1. DEFINITIONS & INTERPRETATION DEFINITIONS This Agreement governs the supply of any Goods and Services by AV 24/7 Pty Ltd or any of its Related Bodies Corporate ( AV 24/7 ) to you ( the Customer ). Unless otherwise specifically agreed in writing

More information

For the purpose of this agreement the following words and phrases shall have the meanings detailed below:

For the purpose of this agreement the following words and phrases shall have the meanings detailed below: Scania Fleet Management Terms & Conditions 1. Definitions For the purpose of this agreement the following words and phrases shall have the meanings detailed below: Agent: the authorised Scania dealer or

More information

PESKY GNATS CLINICIAN LICENSING AGREEMENT

PESKY GNATS CLINICIAN LICENSING AGREEMENT PESKY GNATS CLINICIAN LICENSING AGREEMENT You may only be a party to this licence if you are a qualified and, where appropriate, registered healthcare professional. The content of the desktop software

More information

AAPT Business Media Connect. Service Schedule

AAPT Business Media Connect. Service Schedule AAPT Business Media Connect Service Schedule This Service Schedule forms part of the Agreement between Us and You and cannot be used as a standalone agreement. Any terms defined in the Service Agreement

More information

INTERNET SERVICES TERMS AND CONDITIONS

INTERNET SERVICES TERMS AND CONDITIONS INTERNET SERVICES TERMS AND CONDITIONS These Terms and Conditions of Business apply specifically to internet and website services and products provided by Elysium Business Technologies Limited to its customers.

More information

General Terms and Conditions for Online Sales of TomTom Inc ( TomTom )

General Terms and Conditions for Online Sales of TomTom Inc ( TomTom ) General Terms and Conditions for Online Sales of TomTom Inc ( TomTom ) 1) Scope a) These Terms and Conditions shall apply to all purchase orders submitted or to be submitted by you for any item, service

More information

WEBSITE TERMS OF USE

WEBSITE TERMS OF USE WEBSITE TERMS OF USE 1. GENERAL 1.1 The Site is operated by Locomote Technologies Trading Pty Ltd (we). We are registered in Australia under company number 160 815 430. For the purposes of these Website

More information

SCHEDULE 16. Exit Plan. sets out the strategy to be followed on the termination (including Partial Termination) or expiry of this Agreement; and

SCHEDULE 16. Exit Plan. sets out the strategy to be followed on the termination (including Partial Termination) or expiry of this Agreement; and SCHEDULE 16 Exit Plan 1. Scope 1.1 This schedule: (A) sets out the strategy to be followed on the termination (including Partial Termination) or expiry of this Agreement; and requires the Service Provider

More information

Endpoints means the software instances or devices that are enabled by the Service to access UC Services;

Endpoints means the software instances or devices that are enabled by the Service to access UC Services; 1. SERVICE DESCRIPTION Interoute s Cloud Hosted Unified Communication Services (UCaaS) provide voice, video, instant message and presence communication amongst Customer offices and external locations.

More information

By using the Cloud Service, Customer agrees to be bound by this Agreement. If you do not agree to this Agreement, do not use the Cloud Service.

By using the Cloud Service, Customer agrees to be bound by this Agreement. If you do not agree to this Agreement, do not use the Cloud Service. 1/9 CLOUD SERVICE AGREEMENT (hereinafter Agreement ) 1. THIS AGREEMENT This Cloud Service Agreement ("Agreement") is a binding legal document between Deveo and you, which explains your rights and obligations

More information

Specific Program Documentation ( License SPD )

Specific Program Documentation ( License SPD ) Specific Program Documentation ( License SPD ) 1. CA Europe sarl ( CA ) licenses to Customer the CA software program(s) listed below under the following terms and conditions. By using the CA Software,

More information

TERMS OF ENGAGEMENT FOR LIMITED COMPANY CONTRACTOR

TERMS OF ENGAGEMENT FOR LIMITED COMPANY CONTRACTOR TERMS OF ENGAGEMENT FOR LIMITED COMPANY CONTRACTOR Name of Contractor: Limited 1. DEFINITIONS 1.1. In these Terms of Engagement the following definitions apply: Assignment means the period during which

More information

SPECIAL CONDITIONS FOR MINICL0UD SOLUTIONS

SPECIAL CONDITIONS FOR MINICL0UD SOLUTIONS O V H SPECIAL CONDITIONS FOR MINICL0UD SOLUTIONS Version dated 31th May 2010 Definitions: Cloud: Technology aimed for the remote use of executing resources and storage. Loyalty scheme: A section in the

More information

SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7)

SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) These System Software and or Hardware System Support Services terms and conditions ( Terms and Conditions ) apply to any quote, order, order

More information

Virtual Private Server Services Specific Terms and Conditions

Virtual Private Server Services Specific Terms and Conditions Virtual Private Server Services Specific Terms and Conditions These Specific Terms and Conditions and ROOT General Terms and Conditions shall be interpreted and applied together as a single instrument

More information

Application Programming Interface (API) Application (app) - The API app is the connector between epages and the developers service.

Application Programming Interface (API) Application (app) - The API app is the connector between epages and the developers service. Developer Program 0. Preamble epages is the owner and vendor of the online shop software epages which enables merchants to run their online shop in the cloud. epages provides a developer program for third

More information

Website Hosting Agreement

Website Hosting Agreement Website Hosting Agreement This Agreement is Between: (1) Tutch Media Limited, a company registered in England whose office is at 121c London Road, Knebworth, Herts, SG3 6EX ( the Host ) and (2) The Client

More information

Service Document for Cloud & IT and Data Centre Services (Reseller)

Service Document for Cloud & IT and Data Centre Services (Reseller) Service Document for Cloud & IT and Data Centre Services (Reseller) Friday, 20 Version: May 2016Products 2.4 & Services Department and Legal Department Author: Products & Services Department and Legal

More information

SPECIFIC TERMS AND CONDITIONS FOR SINGTEL EXPAN MANAGED HOSTING SERVICE (Open Rack Service)

SPECIFIC TERMS AND CONDITIONS FOR SINGTEL EXPAN MANAGED HOSTING SERVICE (Open Rack Service) SPECIFIC TERMS AND CONDITIONS FOR SINGTEL EXPAN MANAGED HOSTING SERVICE (Open Rack Service) 1. Definitions and Interpretation 1.1 In these Specific Terms and Conditions, the following words and expressions

More information

Module 3 Licensed Software TABLE OF CONTENTS. Version 3.0

Module 3 Licensed Software TABLE OF CONTENTS. Version 3.0 1 Module 3 Licensed Software Version 3.0 TABLE OF CONTENTS 1. AGREED TERMS AND INTERPRETATION... 2 2. LICENCE TERMS... 3 3. SUPPLY OF... 8 4. UPDATES AND NEW RELEASES... 9 5. OPEN SOURCE SOFTWARE... 10

More information