Configuration guide on common features of OM20 with NeeHau APP

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1 Configuration guide on common features of OM20 with NeeHau APP Part 1: OM20 OM20 is a full-featured IP-Telephony system with 20 extensions, providing features such as auto-attendant, mobile extension, call recording, and softconsole for click-to-dial. IP trunk registration Step1 Go to Trunk > IP trunk. Then click Add button. Step2 Follow the steps below to fill in these fields. 1. Choose SIP trunk as your account type. 2. Fill in SIP server IP address/sub domain (provided by the Service Provider). 3. Fill in Trunk ID/Username/Password (provided by the Service Provider). 1

2 Note: Username is for authentication. Some SIP account s Trunk ID is different from Username. Make sure to verify this with the Service provider. 4. Fill in concurrent calls (provided by the Service Provider), it refers to how many concurrent calls the account can make at the same time. 5. Check Registration. If you check it, OM will register this trunk to the SIP server. If do not check it, it means this trunk is in peer-to-peer mode (Call will send and receive without registration). 6. Choose mode for inbound route. IVR: Incoming calls will be forwarded to the IVR you choose. DID: Incoming calls will be forwarded to the extension or extension group you choose. Auto-attendant Step1 Go to Basic > Auto-attendant menu. Step2 Set the time schedule for auto-attendant. Customize: To set the period of time as your preference business hour. Business hours all: All the time is set to business hour. Non-business hours all: All the time is set to non-business hour. Step3 Go to Basic > IVR to make your business/non-business IVR. Upload greeting: Upload the voice file you want. Text-to-greeting conversion: Input the text you want, system will convert it into English. (DNS should be enabled) Recording via phone: Record IVR via analog phone. Step4 Set the voice file you want for Business hours and non-business hours. 2

3 Step5 Fill in the operator fields below to set the operator. Select a call distribution scheme below when there are more than one operator: Sequential: terminate the incoming call to the first available extension on the operator list starting from the first one Circular: terminate the incoming call to the first available extension on the operator list in fixed order beginning from the last one left off Simultaneous: terminate the incoming call to all available extensions on the operator list simultaneously and the first one to pick up is connected. Dialing rule and hunting group Step1 Go to Basic > Dialing rule menu. Step2 Set the long distance/international call prefix and automatic insertion of long distance dialing prefix. Automatic insertion of long distance dialing prefix: OM will add it at the beginning of the called party number if it is a long distance call (In order to reduce cost, the service provider should also support it). Long distance prefix: Called party number start with long distance prefix will be recognized as long distance call. International call prefix: Called party number start with international call prefix will be recognized as international call. Step3 Set the dialing method for outbound calls, prefix and route. 3

4 Dialing without prefix: Outbound calls do not need prefix. Intercom dialing with specified prefix *: Outbound calls do not need prefix while intercom call need prefix *. Outbound dialing with prefix: Outbound calls need prefix. Prefix: Prefix for outbound calls. Route: The way calls will be forwarded when user press specific outbound prefix. Note. LCR means local calls use analog trunk for outgoing, long distance/international calls use IP trunk for outgoing. Step4 Set the hunting group for extensions. Number: Call will be forwarded to the group when users (both outbound and internal) dial the number. Hunting: The hunting mode of the hunting group. Extension: Extensions in this group. Multi-site Step1 Go to Multi-site and choose the Unifiedly assigned mode. Unifiedly assigned: The extension numbers on each site are assigned in a uniform way. The inter-site calling is made without dialing prefix. Step2 Click Add then fill in following information to complete. 4

5 1. Device address: The device IP address of this site (NAT address if sites are in different network segment). 2. Extension prefix: The extension format of this site, for example 2xxx/4 this means that the extension number is a 4-digit number started with Share: Share the analog trunk or not. 4. Area/country code: Called party number start with the code will be forwarded to specific site for outgoing. 5. Trunk number: Should fill in the PSTN number of this site. Other site will automatically call this number first when network connection is broken or down. Call forwarding Step1 Go to Extension > Analog/IP. Then click setting button. Step2 Choose the Call forward mode as follow then set the target number. 5

6 CFA (Phone): Call will be forwarded to the target number. CFB/CFNA (Phone): Only busy/no answered call will be forwarded to the target number. CFA (voic ): Call will be forwarded to voic . CFB/CFNA (voic ): Only busy/no answered call will be forwarded to voic . Target number: The destination number for call forwarding. Part 2: NeeHau APP NeeHau is a Window-based software which working with OM20 provides features such as Click-to-dial, Incoming Call display, Call Recording Management, and Contact List Management. Step1 On OM 20 Log in interface, click the NeeHau Icon to install a small agent on your computer. Step2 Download the client installation package, and install it by following the default procedure. 6

7 Step3 After installation is complete, click NeeHau icon on the desktop. Step4 Input OM20 s IP address and extension s PIN code to login. Step5 On the Colleagues list page, you will see all online colleagues and you can press call. to make a Step6 On the Contacts list page, you will see all online colleagues and you can press call. to make a Step7 If an incoming call is trying to establish a call, a pop up window will appear on the screen and you can transfer or hang up the call by clicking the button on the screen. You can also make short notes on the textbox during the call. 7

8 Step8 On the Call log page, you can check all call histories, and you can also click recording or to check the short notes during the call. to listen call 8

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