Cold Market Recruiting Process. Generate Leads Have an Exact plan with numbers to advertise your website

Transcription

1 Cold Market Recruiting Process Generate Leads Have an Exact plan with numbers to advertise your website Check Prospect Manager for Lead Person visits your website and leaves their contact details. You will want to check for their information 2-3 times per day No Answer Leave Voice Message Send 1 st Contact SMS Send 1 st Contact 1 st Contact Call to Lead 1 st Contact Call Script No Answer Leave Voice Message Send 2 nd Contact SMS Send 2 nd Contact 2 nd Contact Call to Lead Alternate time from 1 st call 1 st Contact Call Script No Response in 24hrs Send Final SMS Final Contact /HOM Online Presentation Send from PM Follow up appointment set Live HOM Presentation Send /SMS Directions Recycle Lead Once a month Targeted/Location SMS IBP / Deposit Follow up Appointment Follow up script Local Live HOM/STS IBP Event ticket 72 Hr Challenge Event Ticket System/STS 1

2 1 st Contact Call Script Live Meeting If someone calls you: Hi, this is How may I help you? I am on the other line, what is your name & phone number I will call you back in minutes When you call them: Hello, Is this? Hi, my name is. I'm calling because you had given me your name and number to contact you after you had visited our website at in regards to the WORK FROM HOME openings that we have. Do you remember? Great! As promised on the website, I am calling you back to give you more information about our program, but before I do that, I need to ask you a few QUICK questions to see if you might qualify. So let me ask you Where did you see our advertising? What work experience do you have? Are you looking for part-time or full-time work? What other languages do you speak? Do you have access to a computer? Why do you want to Work from Home? (No matter what the answer, you say- Great!! or No problem! ) Thank you for answering the questions. Let me tell you about us and what we re looking for. We are world market leaders in the Wellness and Food industry for over 29 years with operations in 70 countries. We now service over 60 million clients and are expanding in (their region of Malaysia or City). What we re looking for are a few key individuals that we can train to work from home independently without a lot of supervision. What you will be doing with us is anywhere from answering clients questions, taking and processing orders, doing client call backs, or following up with clients, possibly even supervising & training, Online and offline. Interesting, right? Great! Depending on the hours they work most people in our home based division our earning anywhere from RM500 RM2500 per month. Most of these people are part time, but we may also have fulltime openings as well. At this time I have several more people I need to call back. Of course we are not able to make a decision if you qualify, and I also know that you cannot make a decision yet if our program would be right for you. So, the only thing left is to meet in person with our supervisors for QUALIFYING orientation. Our time and openings are limited and we would need to meet you at our office in _(location)_ for 45 minutes. I can give you only 2 opening to choose from. (day and time) or (day and time). Which one works better for you? Great, then what I will do is send you and SMS with exact Directions to our office in (Optionalas well as of the map of our location to you). Please make sure to arrive 5 to 10 minutes early and bring a pen and paper because you may need to take some notes. You will not need a CV/Resume at this point in time. Please make sure to ask for when you arrive. See you then! If the ask any questions refer to page 3. It is best to memorize these responses. 2

3 1 st Contact Call Script Presentation If someone calls you: Hi, this is How may I help you? I am on the other line, what is your name & phone number I will call you back in minutes When you call them: Hello, Is this? Hi, my name is. I'm calling because you had given me your name and number to contact you after you had visited our website at in regards to the WORK FROM HOME openings that we have. Do you remember? Great! As promised on the website, I am calling you back to give you more information about our program, but before I do that, I need to ask you a few QUICK questions to see if you might qualify. So let me ask you Where did you see our advertising? What work experience do you have? Are you looking for part-time or full-time work? What other languages do you speak? Do you have access to a computer? Why do you want to Work from Home? (No matter what the answer, you say- Great!! or No problem! ) Thank you for answering the questions. Let me tell you about us and what we re looking for. We are world market leaders in the Wellness and Food industry for over 29 years with operations in 70 countries. We now service over 60 million clients and are expanding in (their region of Malaysia or City). What we re looking for are a few key individuals that we can train to work from home independently without a lot of supervision. What you will be doing with us is anywhere from answering clients questions, taking and processing orders, doing client call backs, or following up with clients, possibly even supervising & training, Online and offline. Interesting, right? Great! Depending on the hours they work most people in our home based division our earning anywhere from RM500 RM2500 per month. Most of these people are part time, but we may also have fulltime openings as well. At this time I have several more people I need to call back. Of course we are not able to make a decision if you qualify, and I also know that you cannot make a decision yet if our program would be right for you. Since our system is both off and online and you are in _(location)_. The best thing for me to do is send you a 35 minute online introduction by . However, the link to this introduction will only remain active for 48 hours and I can only send it through the system once. If I send it to you now can you review it within the next 2 days? (If NO then ask when is the soonest and adjust the time of when you would sent the ) Ok great! One last thing is that I will need to have a phone appointment with you the SAME DAY you review the introduction so that I can answer any question you have while you still remember all the information. Will you access your and review the intro today or tomorrow? Ok, then what time (today/tomorrow) do you think you will do that? Ok then, I will call you back at (today/tomorrow) so we can speak for minutes. Ok? Please remember, if you don t receive me to call me right away. 3

4 Q & A Responses Before going any further you must understand that you are never obligated to answer anyone s questions. In fact, the more questions and information you give them, the less of a chance they will actually meet with you, even if they do schedule an appointment. Here is how to answer the most common questions Q: What is your company s name again? A: Total Wellness Support Center. Q: Is this direct sales or MLM? OR Is this sales or are you looking for sales people? A: ACTUALLY! We have a unique system to help people work from home which is what we will explain to you in more detail when we meet. Q: Can you give me more information? or Can you tell me more about what I would be doing? A: Actually, if giving you more information over the phone was better, then I would not need to take the time to meet you in person, so it is best that you get more information and that way and we can answer all your questions at the same time. Q: ANY OTHER QUESTIONS A: All of this information will be covered by the orientation. 4

5 1 st Contact Follow Up This SMS is to be used AFTER you have attempted contacting the lead by phone call. Voic Hi (Person s 1 st name), this is. U visited our work from home website at and left your details for me to contact you back. We are only looking for 4 more people for our incredible program! If you are serious about and want more information, it is important that you contact me by phone or SMS within the next 24 hours. My phone number is (you number). Again that is (Mr/Mrs. your name) at (you number). Thank you for your time. I hope to speak to you soon. (persons 1 st name), u visited my work frm home website & registered ur details for more info. We have only 4 openings left, if ur serious it would best for to call or SMS me back today so that I might give u more info or set a time to meet. (Mr/Mrs. Your name) Subject line- Tried contact you today by phone Work From Home Program Hello (person s 1 st name), I tried to contact you by phone today and sent you an SMS after you visited my work from home website at You had registered your contact details for me to contact you with more information about our program. We have only 4 openings left. If you re serious it would best for you to call or SMS me back RIGHT AWAY so that I might give you more information or set a time to meet. Regards, (Mr./Mrs. Your name) Supervisor Home Based Division (Your HP number) 5

6 2 nd Contact Follow Up This SMS is to be used AFTER you have attempted contacting the lead by phone call. Voic Hi (Person s 1 st name), this is (Mr/Mrs. your name). I am calling you again from the work from home program you saw on the internet. We NOW ONLY are looking for 2 more people for our program. If you are serious you will want to contact me back in the next 24 hours or I will need to remove you from our files and fill our openings. My phone number is (you number). Again that is (Mr/Mrs. your name) at (you number). Thank you for your time. I hope to speak to you soon. Hi (person s 1 st name) this is (Mr/Mrs. your name) frm the Work Frm Home website u visited. I tried contacting u more than once but since I have not heard back frm u I am not sure if ur serious to change ur lifestyle/income. Either way please let me know in the next 24 hrs if I should delete u or keep u in r files. Thank u Subject line- What should I do with your information Hello (person s 1 st name), I have tried to contact you more than once by phone today and yesterday. You had registered your contact details for me to contact you with more information about our program. We have only 2 openings left. If you re serious it would best for to call or SMS me back RIGHT AWAY so that I might give you more information or set a time to meet. Regards, (Mr./Mrs. Your name) Supervisor Home Based Division (Your HP number) Final Contact Follow Up (Person s Name) I am not sure if ur very busy or no longer interested in making some changes in ur lifestyle or income. Either way I will need to take u out of r files. Please keep my contact info so that u can contact me if things should change. Regards (Your Name) (Sent with online presentation) I am going to have to take you out of my files since I have been trying to contact you but not heard back from you as of yet. However; if you get this in time and would still like to know more you can review the information below. 6

7 Directions to Penang Office These directions can be used as an example for the detail should be given when directing a prospect to any meeting location. I look forward to meeting u on (day) at (time). R office is the Total Wellness Support Center. Located at 88J 2nd Flr on Jalan Tun Dr. Awang, this is located across the street from the main entrance to the P.I.S.A. Across from the entrance you will see 3 buildings. the 1st has a Maybank & a Public Bank, the 3rd has no bank & is right before the school. We r located in the 3rd building directly above "Jalinan Kasih". U will see r sign for Total Wellness & Support Center. Please bring pen & paper & ask for Mr. Grimberg (Attach Map or insert link found at Subject line- Directions for Meeting (Your Name) Work From Home I look forward to meeting you on (Date) at (Time) at my office. Thank you, (Mr/Mrs. Your name) (Your Phone Number) Sending Online Presentation With Follow Up appointment This text should be entered in to the Your Message area after the Send Presentation Button has been clicked in the Prospect Manager. (Person s Name), here is the information I promised you when we talked today. This presentation should last 35 minutes. If it does not, then there may be an issue with the system. Please let me know that the video worked for you. At the end it will ask you to make a decision on how you would like to get started with our program. Choose the option that fits you the best. The system will send a message to me letting me know you have completed the video. I will surely need and want to explain more as well as answer any questions you might have. I will call you on (Day/Date) at (Time), so please make the time to watch the video before this time. If you need anything please call me at (Your Phone Number) 7