2013 Satisfaction Survey. How are we doing? Easier to Read Version

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1 2013 Satisfaction Survey How are we doing? Easier to Read Version We asked people some questions about their support. Here is some of what people said and the changes we will make.

2 That someone who knows you well has helped with planning your support My support meets my needs Very happy 15 people Happy 7 people OK 0 people Happy 6 people OK 1 person We will carry on matching a key worker to you to give you help with planning your support. We will continue to involve your family and friends if you want us to. We will make sure you have a say when your support plans are reviewed and find out if there is anything else we can support you with. 2 3

3 I am able to decide who comes to my meetings I am involved in choosing my staff Very happy 12 people Happy 5 people OK 5 people Happy 6 people OK 1 person We will make sure we find out who you would like to come to your meetings. We will support you to Chair your meetings if you want to. We will help you to complete a Choosing My Support Team document and to have staff who enjoy the same things as you. 4 5

4 My staff have the right skills to support me I am given information in a way I understand Happy 7 people OK 1 person Happy 6 people OK 2 people We will make sure that your staff have all the right skills. This means that they will have training and supervision regularly. We will talk with you about what is the best way to give you information. We will put this into your Support Plan. 6 7

5 My staff listen to me and treat me well If I am unhappy I know who to talk to Happy 6 people OK 2 people Very happy 12 people Happy 7 people OK 2 people We will make sure you are able to tell us if you are unhappy with any of your staff team. Managers will spend more time with your staff. We will make sure you, and people you trust, have a copy of our Complaints procedure. 8 9

6 Things change for the better if I complain I feel safe in my home Very happy 13 people Happy 5 people OK 2 people Very happy 16 people Happy 5 people OK 1 person We will make it easier for you to make a complaint. We will continue to make sure we listen to complaints and act on them. We will continue to ask you if you feel safe and work with you to make sure you do feel safe

7 I know who to contact if things go wrong I am supported to get to health services when I need to Very happy 13 people Happy 8 people OK 1 person Very happy 17 people Happy 5 people OK 0 people Your Team Leader and Service Manager will spend more time supporting you. We will carry on making sure every person has a Health Action Plan if they need one

8 My staff listen to me and treat me well What is the best thing about your support? This is what people said: Happy 6 people OK 2 people What can we do better? This is what people said: We will make sure you are able to tell us if you are unhappy with any of your staff team. Managers will spend more time with your staff

9 Thank you for reading this feedback. We are pleased that no one is unhappy about the support they get, but we know there is always room for improvement. A new survey will be sent to you soon for Please don t wait to tell us about what you think about your support and let us know straight away if you have any concerns. Notes You can contact us by: Speaking to a manager when they visit Telephoning the office on:

10

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