Social Tech & THE FUTURE. for HRIS Executives. Mike Wise. Great! Is the title of the speech We re screwed! - my daughter

Size: px
Start display at page:

Download "Social Tech & THE FUTURE. for HRIS Executives. Mike Wise. Great! Is the title of the speech We re screwed! - my daughter"

Transcription

1 Social Tech & THE FUTURE for HRIS Executives Mike Wise Great! Is the title of the speech We re screwed! - my daughter

2 Outcomes The Two-Year Lead Higher Profitability Happier Employees/Team Long Term Sustainability

3 Social Technologies Social Networking Communicating Social Media Knowledge Transfer Social Relevancy Intellectual Value The Gamechanger

4 Social Tech Components Social Networking Social Media Crowdsourcing Rivers of Information eword of Mouth Organizational Voice Online Reputation Management Measurements B2C Marketing (SDB) B2B Sales (SFS) Constituent-based Web Design The Gamechanger

5 Connection Dynamics Frictionless Communication (blogs, twitter, etc.) ecommunity - Walled Gardens Social Networking Social Collaboration User Generated Content (Social Media) Crowd Dynamics! 2 So Mobile Dynamics Location Based Applications The Outboard Brain Sales & Mktg Dynamics Online Reputation - (Social Relevancy) Customer Intelligence - (Social CRM) scommerce (SFS and SDB) Human Dynamics Rivers of Information Increasing speed and velocity Privacy and Transparency Gamification

6 Adoption of Social Tech Acceptance Curve Cool New Set of Tools - Now Early Adopters Mainstream Use The Crowd Mandatory Laggards The Future

7 ITEM #1 - Culture The Gamechanger

8 ITEM #1 - Culture The Gamechanger

9 ITEM #1 - Culture The Gamechanger

10 ITEM #1 - Culture The Gamechanger

11 ITEM #1 - Culture The Gamechanger

12 ITEM #1 - Culture The Gamechanger

13 MIKE WISE ITEM #2 - Demographics The Gamechanger

14 MIKE WISE ITEM #2 - Demographics The Gamechanger

15 MIKE WISE ITEM #2 - Demographics The Gamechanger

16 ITEM #3 - The Workplace The Gamechanger

17 The Gamechanger

18 Technology Toolbox Platform Research Engage Measure Foundational Concepts

19 Power Tools Platform Research Engage Measure Platforms + Research + Engage + Foundational Concepts

20 Crowdsourcing Options

21 Crowdsourcing Options

22 Crowdsourcing Options

23 Crowdsourcing Options

24 Crowdsourcing Options

25 Online Reputation Management Personal Reputation

26 Online Reputation Management Personal Reputation Institutional Reputation

27 Online Reputation Management Personal Reputation Institutional Reputation

28 Online Reputation Management Personal Reputation Institutional Reputation Product Reputation

29 Online Reputation Management Personal Reputation Velocity Institutional Reputation of Prosperity Product Reputation

30 Social Tech Analytics Implementing

31 Social Tech Analytics 1. Document statistics and analytics monthly and share widely 2. Analyze discreet efforts (pilot projects) separately 3. Dove tail your analytics with general metrics of the organization 4. Assign someone specific to do the analytics 5. Review the analytics at the team meeting and make adjustments Implementing

32 What Does The Future Hold

33 Forces Re-shaping Industries Technology Savvy Consumers Government Regulation Generational Preferences Real Time Business Intelligence Social Technologies Mobile Devices & Broadband

34 Immersive World of Data In Your Vision - HUD On the surfaces of things Cloud supported and delivered Intelligently when you need it

35 A Culture of Innovation Round Org Charts People closest to customers on the outside of circle Leadership in the center of the circle Divisions shown as pie slices

36 A Culture of Innovation Ranks Off Meetings Used for problem solving, or strategizing Everyone is equal, and the power of ideas are the only currency Must be specifically called & supported

37 A Culture of Innovation Game Work 10,000 hours of gaming before age billion hours played weekly Provides powerful drivers of behavior

38 Mobile -> Wearables -> Implantables

39 Mobile -> Wearables -> Implantables

40 Mobile -> Wearables -> Implantables

41 Enabling a Prosperous Future A vast & swift river of information An ability to do predictive analysis The willingness to take risks The resources to invest

42 Intellectuals simply talk about ideas. Winners implement them.

43 Course 100 Technology and Leadership Course 200 Course 300 High Beam Leadership Digital Plumbing Architecture Course 400 Business Intelligence Course 500 Digital Marketing (Social Tech) Course 600 White Collar Lean Course 700 Technology Driven Culture Technology Infused Leadership Program

Scott Klososky Speaking Topics Sept 2015

Scott Klososky Speaking Topics Sept 2015 Scott Klososky Speaking Topics Sept 2015 Futurist/Trends/Strategy Title - Trends, Technology and Taking the Lead This is a talk that is designed to be both thought provoking and practical. Typically, the

More information

social eyes wide open into bad publicity. IBM CIO Club of Excellence Zurich Tue Mar 20, 2012

social eyes wide open into bad publicity. IBM CIO Club of Excellence Zurich Tue Mar 20, 2012 social eyes wide open into bad publicity. IBM CIO Club of Excellence Zurich Tue Mar 20, 2012 Thomas A. Bryner IBM Executive Social Business and Collaboration Consultant IBM Corporation thomas.bryner@ch.ibm.com

More information

Social Networks - Are They Reducing Employee Risk?

Social Networks - Are They Reducing Employee Risk? AuditNet Social Media - Risk, Control and Audit Survey 2011 Surveys have shown that increasing numbers of corporate employees are using social networking sites in the office. Many view this as a good thing

More information

Efraim Turban JudyStrauss Linda Lai. Marketing, Technology and Management

Efraim Turban JudyStrauss Linda Lai. Marketing, Technology and Management Efraim Turban JudyStrauss Linda Lai Social Commerce Marketing, Technology and Management 45 Springer Contents Part I The Foundations 1 Introduction to Social Commerce 3 Opening Case: Starbucks Goes Social

More information

Driving Better Customer Experience

Driving Better Customer Experience Driving Better Customer Experience Susan McNeice, VP of Research Sheryl Kingstone, Director and Research Fellow June 2, 2011 Copyright 2011. Yankee Group Research, Inc. All rights reserved. Page 1 Agenda

More information

Case study: IBM s Journey to Becoming a Social Business

Case study: IBM s Journey to Becoming a Social Business Case study: IBM s Journey to Becoming a Social Business Rowan Hetherington, IBM, September 2012 Introduction The corporate world is in the midst of an important transformation: it is witnessing a significant

More information

Navigating to tomorrow: Serving clients and creating value PwC, Global Private Banking and Wealth Management Report 2013 PMAC Canada 26 November 2013

Navigating to tomorrow: Serving clients and creating value PwC, Global Private Banking and Wealth Management Report 2013 PMAC Canada 26 November 2013 Navigating to tomorrow: Serving clients and creating value, Global Private Banking and Wealth Management Report 2013 PMAC Canada 26 November 2013 Key themes and strategic priorities 1 2 3 Pervasive regulatory

More information

BIG DATA STRATEGY. Rama Kattunga Chair at American institute of Big Data Professionals. Building Big Data Strategy For Your Organization

BIG DATA STRATEGY. Rama Kattunga Chair at American institute of Big Data Professionals. Building Big Data Strategy For Your Organization BIG DATA STRATEGY Rama Kattunga Chair at American institute of Big Data Professionals Building Big Data Strategy For Your Organization In this session What is Big Data? Prepare your organization Building

More information

Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results

Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results unveil the internal goals and external pressures driving

More information

Social Media for Business Benefit: The emergence and impact of social media on customer interaction

Social Media for Business Benefit: The emergence and impact of social media on customer interaction Social Media for Business Benefit: The emergence and impact of social media on customer interaction A leadership perspectives white paper Recommended next steps for business and industry executives Issue

More information

Managing Data as a Strategic Asset: Reality and Rewards

Managing Data as a Strategic Asset: Reality and Rewards Managing Data as a Strategic Asset: Reality and Rewards GTA Technology Summit 2015 May 11, 2015 Doug Robinson, Executive Director National Association of State Chief Information Officers (NASCIO) About

More information

TRENDS IN ENTERPRISE ASSET MANAGEMENT DRIVING COMPLIANCE AND FINANCIAL RESULTS

TRENDS IN ENTERPRISE ASSET MANAGEMENT DRIVING COMPLIANCE AND FINANCIAL RESULTS www.ifsworld.com TRENDS IN ENTERPRISE ASSET MANAGEMENT DRIVING COMPLIANCE AND FINANCIAL RESULTS Manage the Future, Not the Past RICK VEAGUE, CTO, IFS NORTH AMERICA A HIGHLY COMPLEX, COLLABORATIVE CULTURE

More information

Publishing Stories to Lumira Cloud

Publishing Stories to Lumira Cloud Publishing Stories to Lumira Cloud The latest release of SAP Lumira and Lumira Cloud includes the ability to publish stories designed in Lumira (or Predictive Analysis) to Lumira Cloud. Today s blog shows

More information

GreenClics.com 2012. All rights reserved. Monitoring & Engaging the Green Social Web March 2013

GreenClics.com 2012. All rights reserved. Monitoring & Engaging the Green Social Web March 2013 Monitoring & Engaging the Green Social Web March 2013 About GreenClics.com What we do GreenClics.com is a Corporate Social Responsibility (CSR) & Social Media services company. We leverage advanced web-based

More information

GINeVRA. GINeVRA. Digital Research Hub. Research Report- CRM. 1 2014. All Rights Reserved.

GINeVRA. GINeVRA. Digital Research Hub. Research Report- CRM. 1 2014. All Rights Reserved. GINeVRA Digital Research Hub Research Report- CRM 1 2014. All Rights Reserved. It is estimated that nearly one and a half billion people visited a social media site in 2013. They all had something to say;

More information

Citizen Impact thru Digital Governments

Citizen Impact thru Digital Governments Citizen Impact thru Digital Governments Mark Day GM Government Industry Worldwide Public Sector Mobile Workforce Big Data Cloud Computing Social Enterprise Privacy and Security Session Outline (hidden

More information

PART 1: WORKSHEET: Rank Your Objectives: Complete the following worksheet to rank these common social media objectives.

PART 1: WORKSHEET: Rank Your Objectives: Complete the following worksheet to rank these common social media objectives. SOCIAL MEDIA Success in social media doesn t come by chance and it certainly doesn t come over night. It all starts with a plan; and the Eise Social Media Tool will help you formulate the perfect one.

More information

FROM NEW TECHNOLOGY SMOG TO CLOUD 9 An Overview of Today's Hot Technologies and What's Right for Your Organization

FROM NEW TECHNOLOGY SMOG TO CLOUD 9 An Overview of Today's Hot Technologies and What's Right for Your Organization WORLDATWORK CONFERENCE FROM NEW TECHNOLOGY SMOG TO CLOUD 9 An Overview of Today's Hot Technologies and What's Right for Your Organization April 30, 2013 Kim Seals Senior Partner Mercer Atlanta Agenda What

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

BLAST OFF. What does the future hold for contact centers, business operations, and the customer experience? TO THE FUTURE OF CUSTOMER ENGAGEMENT

BLAST OFF. What does the future hold for contact centers, business operations, and the customer experience? TO THE FUTURE OF CUSTOMER ENGAGEMENT BLAST OFF What does the future hold for contact centers, business operations, and the customer experience? TO THE FUTURE OF CUSTOMER ENGAGEMENT 1 MORE THAN A FASTER ROCKET. We re on the precipice of a

More information

Social Media Monitoring - A Glossary of Terms

Social Media Monitoring - A Glossary of Terms KPIs For Social Media Monitoring CUSTOMER TRAINING CENTER KPIs FOR SOCIAL MEDIA MONITORIING Social media monitoring can produce many forms of data. The extent and range of this data can be so vast, it

More information

DEVELOP INSIGHT DRIVEN CUSTOMER EXPERIENCES USING BIG DATA AND ADAVANCED ANALYTICS

DEVELOP INSIGHT DRIVEN CUSTOMER EXPERIENCES USING BIG DATA AND ADAVANCED ANALYTICS DEVELOP INSIGHT DRIVEN CUSTOMER EXPERIENCES USING BIG DATA AND ADAVANCED ANALYTICS by Dave Nash and Mazen Ghalayini; Contributions by Valentin Grasparil This whitepaper is the second in a 3-part series

More information

Increase Revenue Through Interactive Marketing Develop a Strategy for Marketing ROI

Increase Revenue Through Interactive Marketing Develop a Strategy for Marketing ROI Increase Revenue Through Interactive Marketing Develop a Strategy for Marketing ROI NANCY BOHMAN, PRINCIPAL NANCY@BOHMANMARKETING.COM 614-264- 0620 STRATEGIC INSIGHTFUL CREATIVE RESULTS bohmanmarketing.com

More information

LEVERAGING DATA ANALYTICS TO ACQUIRE AND RETAIN LIFE INSURANCE CUSTOMERS

LEVERAGING DATA ANALYTICS TO ACQUIRE AND RETAIN LIFE INSURANCE CUSTOMERS Tactful Management Research Journal ISSN: 2319-7943 Impact Factor : 2.1632(UIF) LEVERAGING DATA ANALYTICS TO ACQUIRE AND RETAIN LIFE INSURANCE CUSTOMERS Ms. Archana V. Rao Assistant Professor, Model College

More information

Business Architecture A Balance of Approaches to Implementation. Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers

Business Architecture A Balance of Approaches to Implementation. Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers Business Architecture A Balance of Approaches to Implementation Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers Implementing Business Architecture at Capital Group Positioning

More information

Social media z hlediska byznysu Get Social 2013. November 2013

Social media z hlediska byznysu Get Social 2013. November 2013 Social media z hlediska byznysu Get Social 2013 November 2013 GOVERNANCE We distinct between Social Business and Social Enterprise, although there are interdependencies STRATEGY Press / Media Prospects

More information

B2B VS B2C-2. sides of the same coin

B2B VS B2C-2. sides of the same coin B2B VS B2C-2 sides of the same coin INDEX 1. What is B2B marketing? 2. Different types of B2B marketing techniques 3. Significance of Online B2B marketing 4. How to stay on top of the game 5. B2B marketing

More information

2015 2016 HR Systems Survey

2015 2016 HR Systems Survey 2015 2016 HR Systems Survey 18 th Annual Edition Executive Summary Innovation, Insights, and Strategy Conducted by Stacey Harris VP of Research & Analytics Erin Spencer Research Consultant Information

More information

CORE Education s Ten Trends matrix 2013

CORE Education s Ten Trends matrix 2013 CORE Education s Ten Trends matrix 2013 Trend (in correct order) Explanation Drivers Impact (e.g.) Implications 1. Personalisation There is a growing awareness that one- size- fits- all approaches to school

More information

Best Practices Brochure. Best Practices for Optimizing Social CRM Maximizing the Value of Customer Relationships. Customer Care

Best Practices Brochure. Best Practices for Optimizing Social CRM Maximizing the Value of Customer Relationships. Customer Care Best Practices Brochure Best Practices for Optimizing Social CRM Maximizing the Value of Customer Relationships Customer Care Social CRM Companies must do more than participate in today s social environment.

More information

6 BEST PRACTICES FOR INFLUENCER MARKETING

6 BEST PRACTICES FOR INFLUENCER MARKETING TIP SHEET 6 BEST PRACTICES FOR INFLUENCER MARKETING Influencer marketing isn t a new concept. Getting the right people excited, engaged, and talking about your brand has always been one of the best ways

More information

How To Improve Your Business Through A Cloud Based System

How To Improve Your Business Through A Cloud Based System HR Technology & Talent Management Using Cloud Based SaaS solutions to Power your Strategy James S. Trujillo Senior Manager, Human Resources Rico Kmetz-González IT Business Systems Manager Multiple Perspectives

More information

Key Marketing Trends & Developments in 2015

Key Marketing Trends & Developments in 2015 Key Marketing Trends & Developments in 2015 Markos Fragoulopoulos INTERAMERICAN Marketing Director Chairman of Hellenic Institute of Marketing Athens, 09/10/2014 Markets are moving faster than Marketing

More information

Big Data: trends and governance

Big Data: trends and governance Big Data: trends and governance Carlos Gil Director TELUS Security Architecture Presented at: 15 th Annual Privacy & Security Conference Victoria, BC February 6, 2014 Agenda TELUS internal corporate context

More information

Buyer s Guide & Workbook

Buyer s Guide & Workbook SEO SOFTWARE PLATFORM Buyer s Guide & Workbook Data-Driven Insights, Monitoring and Reporting for SEO + Social + Content SEO Software Platform: Buyer s Guide & Workbook Digital marketing professionals

More information

Seventh Edition. Judy Strauss Associate Professor of Marketing, University of Nevada, Reno

Seventh Edition. Judy Strauss Associate Professor of Marketing, University of Nevada, Reno Seventh Edition E-MARKETING Judy Strauss Associate Professor of Marketing, University of Nevada, Reno Raymond Frost Professor of Management Information Systems, Ohio University International Edition contributions

More information

32 Benefits of Pipeliner CRM

32 Benefits of Pipeliner CRM SLIDE DECK: 32 Benefits of r CRM www.pipelinersales.com 32 Benefits of r CRM r originally was designed as a tool for sales empowerment. With its newest release r meets the highest requirements for enterprise

More information

SOCIAL INFLUENCER MARKETING THE WHAT, WHY AND HOW IN B2B MARKETING. // SOCIAL INFLUENCER MARKETING1

SOCIAL INFLUENCER MARKETING THE WHAT, WHY AND HOW IN B2B MARKETING. // SOCIAL INFLUENCER MARKETING1 SOCIAL INFLUENCER MARKETING THE WHAT, WHY AND HOW IN B2B MARKETING. 1 2 WHAT 3 Social Influencer Marketing The Content Marketing Institute defines influencers as: People who have an established credibility

More information

Owning the Talent Pipeline: How Unified Platforms are Helping Companies Acquire, Retain and Manage Talent

Owning the Talent Pipeline: How Unified Platforms are Helping Companies Acquire, Retain and Manage Talent Owning the Talent Pipeline: How Unified Platforms are Helping Companies Acquire, Retain and Manage Talent Josh Bersin and Katherine Jones Bersin by Deloitte Deloitte Consulting LLP 1 Agenda The Big Picture

More information

Internet of Things From Idea to Scale

Internet of Things From Idea to Scale PRG Symposium Internet of Things From Idea to Scale September 12, 2014 alex.blanter@atkearney.com @AlexBlanter You are here today because you are interested in the Internet of Things and so is everybody

More information

Extension of ERP for marketing: internal system + external communication Microsoft AX Dynamics. Prof.dr. Dalia Krikščiūnienė

Extension of ERP for marketing: internal system + external communication Microsoft AX Dynamics. Prof.dr. Dalia Krikščiūnienė Extension of ERP for marketing: internal system + external communication Microsoft AX Dynamics Prof.dr. Dalia Krikščiūnienė Microsoft AX Dynamics- marketing module ERP in cloud Industry trends for ERP

More information

Westcon Presentation on Security Innovation, Opportunity, and Compromise

Westcon Presentation on Security Innovation, Opportunity, and Compromise Westcon Presentation on Security Innovation, Opportunity, and Compromise Christian A. Christiansen Program Vice President IDC Security Products & Services What s Happening with Threats? 1.5B 80% 33% $1.3M

More information

The Web Analytics Guide For Small Businesses

The Web Analytics Guide For Small Businesses The Web Analytics Guide For Small Businesses Authored By: Justin Rissmiller, Owner & Operator A Publication Of: T&R Solutions: Define. Design. Progress. YOUR LOGO Contents An Introduction To Web Analytics

More information

Wearable Technology and the Human Fitness Index

Wearable Technology and the Human Fitness Index Contents Page Introduction 2 Key Finding One: Cloud powered wearable technology is enhancing people s lives 3 Key Finding Two: Six distinct profiles of wearable technology users 6 Key Finding Three: The

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

Campaign Report & Analytics for Contact Internet.

Campaign Report & Analytics for Contact Internet. Campaign Report & Analytics for Contact Internet. Introduction Welcome to your latest Campaign Analytics Report. Now that the web has made the world local, your online advertising should be, too. Whether

More information

Marketzone. campaigns that may or may not be working. Marketers today live in the world of the always-connected customer

Marketzone. campaigns that may or may not be working. Marketers today live in the world of the always-connected customer marketzone Marketers today live in the world of the always-connected customer... and cannot afford to waste dollars on campaigns that may or may not be working. Marketers today live in a fast-paced world

More information

Use social media to get more sales leads, increase your pipeline, close faster, improve customer relationships and meet your sales team's goals

Use social media to get more sales leads, increase your pipeline, close faster, improve customer relationships and meet your sales team's goals HOW TO FIND, MANAGE AND CLOSE MORE BUSINESS USING THE SOCIAL MEDIA 2-Day Training Use social media to get more sales leads, increase your pipeline, close faster, improve customer relationships and meet

More information

Telematics and GPS Survey. Selection of Service Providers, Barriers of Adoption & Preferred Media Sources

Telematics and GPS Survey. Selection of Service Providers, Barriers of Adoption & Preferred Media Sources Telematics and GPS Survey Selection of Service Providers, Barriers of Adoption & Preferred Media Sources Overview Telematics and GPS (global positioning systems) provide significant benefits to fleet leaders.

More information

Harrah s Marketing Overview. February 2008

Harrah s Marketing Overview. February 2008 Harrah s Marketing Overview February 2008 Total Rewards Overview Today s Discussion Segmentation, Campaign Management, Modeling and Analytics Other Personalized Touch Points New Channels 2 HET: The Leading

More information

IDC FutureScape: Worldwide Big Data & Analytics 2016 Predictions. IDC Web Conference November 2015

IDC FutureScape: Worldwide Big Data & Analytics 2016 Predictions. IDC Web Conference November 2015 IDC FutureScape: Worldwide Big Data & Analytics 2016 Predictions IDC Web Conference November 2015 Logistics Today s Speakers Submit any questions to webconferences@idc.com You can download slides from

More information

Marketing Report. 2013 survey results. Yesler Software Shortlist Maximizer Hanley Wood. Sponsored by

Marketing Report. 2013 survey results. Yesler Software Shortlist Maximizer Hanley Wood. Sponsored by Marketing Report 2013 survey results Sponsored by Yesler Software Shortlist Maximizer Hanley Wood Introduction B2B buyer behavior has been changing dramatically over the last few years as buyers become

More information

SMARTPHONES & BIG DATA. Daniel Nelson Head of Enterprise Development, Braintree @DanielROINelson daniel.nelson@braintreepayments.

SMARTPHONES & BIG DATA. Daniel Nelson Head of Enterprise Development, Braintree @DanielROINelson daniel.nelson@braintreepayments. SMARTPHONES & BIG DATA Daniel Nelson Head of Enterprise Development, Braintree @DanielROINelson daniel.nelson@braintreepayments.com TODAY WE LL COVER 1. Why smartphones represent a significant enabler

More information

Becoming an Agile Project Manager

Becoming an Agile Project Manager Becoming an Agile Project Manager Summary This course is designed for program managers and project managers and outlines the roles, responsibilities, activities and accountabilities of both in an Agile

More information

Service & Engagement: How to step up and stand out in this era of social and technical change

Service & Engagement: How to step up and stand out in this era of social and technical change Service & Engagement: How to step up and stand out in this era of social and technical change In the next few pages, we share our point of view on the drivers that are changing customer expectations and

More information

CRM Predictive Analytics: From Buzzwords to Business Value

CRM Predictive Analytics: From Buzzwords to Business Value CRM Predictive Analytics: From Buzzwords to Business Value Liz Roche Vice President & Director CRM Infusion Program liz.roche@metagroup.com Customer Marketing Backlash Reaching Epic Proportions Technology,

More information

Official Statistics in the Age. of Big Data. SAS Forum BeLux 2014. Michail.Skaliotis@ec.europa.eu Albrecht.Wirthmann@ec.europa.eu.

Official Statistics in the Age. of Big Data. SAS Forum BeLux 2014. Michail.Skaliotis@ec.europa.eu Albrecht.Wirthmann@ec.europa.eu. Official Statistics in the Age SAS Forum BeLux 2014 of Big Data Michail.Skaliotis@ec.europa.eu Albrecht.Wirthmann@ec.europa.eu Table of Contents / Storyboard What is "Official Statistics"? Drivers of Big

More information

the company behind the brand: in reputation we trust

the company behind the brand: in reputation we trust the company behind the brand: in reputation we trust At the close of 2011, Weber Shandwick and KRC Research conducted The Company behind the Brand: In Reputation We Trust, a survey that investigated the

More information

Reputation Management in six (sort of) easy steps.

Reputation Management in six (sort of) easy steps. Reputation Management in six (sort of) easy steps. Presented by Mickey Lonchar Quisenberry Marketing & Design Your Permanent Record, circa 1960 s: Your Permanent Record, circa 2012: The picture people

More information

Multichannel Customer Care

Multichannel Customer Care Multichannel Customer Care The changing landscape in customer communication provides a unique opportunity to combine the assets of our outsource services division (call center and network) with our social

More information

Executive Summary... 2. For Advertisers, Engaging Consumers Online Is Harder Than Ever... 2. Advertisers Are Embracing Rich Digital Media...

Executive Summary... 2. For Advertisers, Engaging Consumers Online Is Harder Than Ever... 2. Advertisers Are Embracing Rich Digital Media... Executive Summary... 2 For Advertisers, Engaging Consumers Online Is Harder Than Ever... 2 Advertisers Are Embracing Rich Digital Media... 3 How Advertisers Are Using Rich Digital Media Today To Drive

More information

How To Create A Social Media Management System

How To Create A Social Media Management System Best Practices Brochure Best Practices for Optimizing Social CRM Maximizing the Value of Customer Relationships Social CRM Companies must do more than participate in today s social environment. They must

More information

Business Intelligence of the Future. kpmg.com

Business Intelligence of the Future. kpmg.com Business Intelligence of the Future kpmg.com 1 Business Intelligence (BI) of the Future An Intelligent Enterprise What will Business Intelligence (BI) look like by year 2020? BI will become an innovation

More information

EXPLOITING CRM CONNECTING WITH CUSTOMERS

EXPLOITING CRM CONNECTING WITH CUSTOMERS EXPLOITING CRM CONNECTING WITH CUSTOMERS A Review RIZWANUL BARI SYNOPSIS: Increasingly demanding customers and intense competition require that strategies associated with customers become an integral and

More information

Introduction to MIKE2.0 An open approach to Information Management (www.openmethodology.org)

Introduction to MIKE2.0 An open approach to Information Management (www.openmethodology.org) Introduction to MIKE2.0 An open approach to Information Management (www.openmethodology.org) Robert Hillard May 2010 What is MIKE2.0? MIKE2.0 is available to anyone just go to www.openmethodology.org MIKE2.0

More information

Why big data? Lessons from a Decade+ Experiment in Big Data

Why big data? Lessons from a Decade+ Experiment in Big Data Why big data? Lessons from a Decade+ Experiment in Big Data David Belanger PhD Senior Research Fellow Stevens Institute of Technology dbelange@stevens.edu 1 What Does Big Look Like? 7 Image Source Page:

More information

BIG DATA WITHIN THE LARGE ENTERPRISE 9/19/2013. Navigating Implementation and Governance

BIG DATA WITHIN THE LARGE ENTERPRISE 9/19/2013. Navigating Implementation and Governance BIG DATA WITHIN THE LARGE ENTERPRISE 9/19/2013 Navigating Implementation and Governance Purpose of Today s Talk John Adler - Data Management Group Madina Kassengaliyeva - Think Big Analytics Growing data

More information

USC PRICE SCHOOL OF PUBLIC POLICY COURSE SYLLABUS: PPD 654 INFORMATION TECHNOLOGY MANAGEMENT IN THE PUBLIC SECTOR

USC PRICE SCHOOL OF PUBLIC POLICY COURSE SYLLABUS: PPD 654 INFORMATION TECHNOLOGY MANAGEMENT IN THE PUBLIC SECTOR UNIVERSITY OF SOUTHERN CALIFORNIA USC PRICE SCHOOL OF PUBLIC POLICY COURSE SYLLABUS: PPD 654 INFORMATION TECHNOLOGY MANAGEMENT IN THE PUBLIC SECTOR Fall 2014 Instructor: Ali Farahani, Ph.D., farahani@usc.edu

More information

The 5 Forces that are Changing Employee www.namely.com Performance Reviews

The 5 Forces that are Changing Employee www.namely.com Performance Reviews REINVENTING THE PERFORMANCE REVIEW The 5 Forces that are Changing Employee Performance Reviews 1 REINVENTING THE PERFORMANCE REVIEW The 5 Forces that are Changing Employee Performance Reviews Summary This

More information

Next Generation Marketing - A Model For Success

Next Generation Marketing - A Model For Success Marketing goes Social Media The shift towards Next Generation Marketing Marcel Kuster, Leader Smarter Commerce, IBM CH & AT Daniel Schawalder, Leader Industry Solutions, IBM CH & AT Zurich, 04.10.2012

More information

Innovation in Workplace and Workforce Services Patterns of Innovation Enabled by an Internet of Things

Innovation in Workplace and Workforce Services Patterns of Innovation Enabled by an Internet of Things John Smart Smarty Chief Strategist, Smarter Infrastructure Innovation in Workplace and Workforce Services Patterns of Innovation Enabled by an Internet of Things 2 Sources JLL, CoreNet 2014 3 Sources MIT

More information

Social Media, How To Guide for American Express Merchants

Social Media, How To Guide for American Express Merchants Social Media, How To Guide for American Express Merchants americanexpress.com.au/merchant How to use Social Media successfully for small independent businesses 1 Contents Introduction - Page 3 1. What

More information

The Profound Impact of Social and Mobile on Customer Relationship Management

The Profound Impact of Social and Mobile on Customer Relationship Management April 28, 2015 Bratislava, Slovakia Page 0 Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Gartner has defined CRM as a business strategy over a decade ago. We stand by that definition. We believe that

More information

Convergence of Age, Talent & Technology for Employers' Future Planning

Convergence of Age, Talent & Technology for Employers' Future Planning Convergence of Age, Talent & Technology for Employers' Future Planning Jason Averbook, Co-founder & CEO, Knowledge Infusion OCTOBER 17, 2011 Coordinates Jason Averbook 925/922-2266 Jason.averbook@knowledgeinfusion.com

More information

Bridge to IoT Transformation

Bridge to IoT Transformation Bridge to IoT Transformation IoT Growth and Innovation Forum Aneet Chopra IOT Evangelist, Trusted Advisor aneetchopra@gmail.com Agenda Understand Value Drivers Anecdotal perspective Path to Transition

More information

Banking On A Customer-Centric Approach To Data

Banking On A Customer-Centric Approach To Data Banking On A Customer-Centric Approach To Data Putting Content into Context to Enhance Customer Lifetime Value No matter which company they interact with, consumers today have far greater expectations

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

SOCIAL NETWORKING AND INSURANCE DISTRIBUTION. Author s Name: Krishna Sathyanarayanan and Nilay Banerjee

SOCIAL NETWORKING AND INSURANCE DISTRIBUTION. Author s Name: Krishna Sathyanarayanan and Nilay Banerjee SOCIAL NETWORKING AND INSURANCE DISTRIBUTION Author s Name: Krishna Sathyanarayanan and Nilay Banerjee TABLE OF CONTENTS INTRODUCTION... 2 HISTORY AND GROWTH OF SOCIAL NETWORKING SITES... 4 SOCIAL NETWORKING

More information

2013 Employee Engagement Survey

2013 Employee Engagement Survey 2013 Employee Engagement Survey Why do an employee survey? The City s success is a direct result of the effort and talent of our employees CoV Corporate Business Plan - Goal No. 4 The City develops and

More information

Council of the European Union Brussels, 13 February 2015 (OR. en)

Council of the European Union Brussels, 13 February 2015 (OR. en) Council of the European Union Brussels, 13 February 2015 (OR. en) 6022/15 NOTE From: To: Presidency RECH 19 TELECOM 29 COMPET 30 IND 16 Permanent Representatives Committee/Council No. Cion doc.: 11603/14

More information

The Consumer Is Not a Moron, She s An Individual

The Consumer Is Not a Moron, She s An Individual The Consumer Is Not a Moron, She s An Individual How To Get Started On Individualized Marketing October 2014 VIEWPOINTS The Consumer Is Not a Moron, She s An Individual How To Get Started on Individualized

More information

Trends in Collaboration. Eli Robillard National SharePoint Consulting Lead

Trends in Collaboration. Eli Robillard National SharePoint Consulting Lead Trends in Collaboration Eli Robillard National SharePoint Consulting Lead Hello World! Eli is a ten-time Microsoft MVP (2x ASP.NET, 8x SharePoint Server) and the National Leader of MNP s SharePoint Consulting

More information

Big Data Executive Survey

Big Data Executive Survey Big Data Executive Full Questionnaire Big Date Executive Full Questionnaire Appendix B Questionnaire Welcome The survey has been designed to provide a benchmark for enterprises seeking to understand the

More information

Cloud-based Business Intelligence A Market Study

Cloud-based Business Intelligence A Market Study Cloud-based Business Intelligence A Market Study February 2012 Table of Contents Copyright... 3 About The Authors... 4 About The Survey... 5 Executive Summary... 6 Overview... 7 What Is Cloud Computing?...

More information

Future Trends in Technology.. Educational response

Future Trends in Technology.. Educational response ITU-ALECSO Smart Learning Forum Dubai - 2015 Future Trends in Technology.. Educational response Abdullatif AlShamsi Vice Chancellor, Higher Colleges of Technology Contents Majors Transformations Led to

More information

A Research Study of US Marketers

A Research Study of US Marketers A Research Study of US Marketers Lisa Peterson, Neustar Vassilis Bakopoulos, MMA October 2013 Background + =? MMA & Neustar have jointly developed a study to understand marketers perceptions about mobile

More information

Microlearning. to support informal learning. Pieter de Vries

Microlearning. to support informal learning. Pieter de Vries Microlearning to support informal learning Pieter de Vries 1 Electrical Engineering, Mathematics and Computer Science Faculties Applied Sciences Architecture Civil Engineering and Geosciences Aerospace

More information

Social Media Boot Camp

Social Media Boot Camp Social Media Boot Camp Eğitim Tipi ve Süresi: 3 Days VILT 3 Day VILT Social Media Boot Camp Discover the many ways social media can promote your business and increase sales. Even for seasoned marketing

More information

Collaboration. Michael McCabe Information Architect mmccabe@gig-werks.com. black and white solutions for a grey world

Collaboration. Michael McCabe Information Architect mmccabe@gig-werks.com. black and white solutions for a grey world Collaboration Michael McCabe Information Architect mmccabe@gig-werks.com black and white solutions for a grey world Slide Deck & Webcast Recording links Questions and Answers We will answer questions at

More information

Digital Marketing - Out of Business?

Digital Marketing - Out of Business? BRIDGING THE DIGITAL DISCONNECT: HOW OUTSOURCING DIGITAL MARKETING CREATES A UNIFIED MARKETING STRATEGY In today s fragmented digital landscape, marketing executives must bridge the gap between instant,

More information

Alexander Nikov. 7. ecommerce Marketing Concepts. Consumers Online: The Internet Audience and Consumer Behavior. Outline

Alexander Nikov. 7. ecommerce Marketing Concepts. Consumers Online: The Internet Audience and Consumer Behavior. Outline INFO 3435 E-Commerce Teaching Objectives 7. ecommerce Marketing Concepts Alexander Nikov Identify the key features of the Internet audience. Discuss the basic concepts of consumer behavior and purchasing

More information

Smart City Live! 9-10 May 2016, Nice

Smart City Live! 9-10 May 2016, Nice Monday, May 9, 2016 Smart City Live! 9-10 May 2016, Nice Draft agenda as of November 20, 2015 SMART LIVING SMART CITY SERVICES 9:00 AM CASE STUDY: Developing Smart Energy communities Understanding the

More information

www.gestisoft.com 514.399.9999 Six Critical Steps for Manufacturing Companies to Increase Sales Productivity

www.gestisoft.com 514.399.9999 Six Critical Steps for Manufacturing Companies to Increase Sales Productivity www.gestisoft.com 514.399.9999 Six Critical Steps for Manufacturing Companies to Increase Sales Productivity Introduction In an ever-changing innovative economy, it is crucial for manufacturers to constantly

More information

Information Technology Governance: Key Success Factors

Information Technology Governance: Key Success Factors Information Technology Governance: Key Success Factors Tim Brooks VP & CIO Saint Louis University AITP September 22, 2011 Tim Brooks - Saint Louis University 1 Discussion Points What is IT Governance?

More information

STRATEGIC BUSINESS PLAN

STRATEGIC BUSINESS PLAN STRATEGIC BUSINESS PLAN EXECUTIVE SUMMARY BUSINESS DESCRIPTION COMPETITIVE ANALYSIS PRODUCT MARKET RESEARCH MANAGEMENT TEAM PLAN MARKETING PLAN FINANCIAL PLAN NOTES Business 4 Competition 4 Market Research

More information

Take Online Lead Generation to the Next Level

Take Online Lead Generation to the Next Level Take Online Lead Generation to the Next Level 5 Ways to Capture New Market Niches By: Deven Pravin Shah WSI Internet Marketing Consultant Overview Many business owners ask the same questions about capturing

More information

Marketing Automation Survey: Cross the Chasm

Marketing Automation Survey: Cross the Chasm INTRODUCTION AND SUMMARY OF KEY FINDINGS The following report is based on a Web survey conducted in August, 2008. We have assembled input from sales and marketing decision makers within all ranks of medium

More information

AOL Broadband. Jim O Neill, FIIE,MBA Senior Manager, Customer Process Improvement

AOL Broadband. Jim O Neill, FIIE,MBA Senior Manager, Customer Process Improvement AOL Broadband Implementing Lean Thinking in an International Call Centre Jim O Neill, FIIE,MBA Senior Manager, Customer Process Improvement Profile Currently, Senior Manager, Customer Process Improvement

More information

Is the Financial Services Industry ready for the explosion of Internet of Things?

Is the Financial Services Industry ready for the explosion of Internet of Things? Is the Financial Services Industry ready for the explosion of Internet of Things? Jean-Pierre Maissin Partner Technology & Enterprise Application Deloitte Ronan Vander Elst Director Technology & Enterprise

More information