Mission Oriented NetOps Situational Awareness. Mahmood Khan BMC Software Eric Howell BMC Software
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1 Mission Oriented NetOps Situational Awareness Mahmood Khan BMC Software Eric Howell BMC Software
2 Agenda Defining Situational Awareness (SA) Applying Business Service Management (BSM) to Achieve SA Questions 2 Copyright 17/01/2011 BMC Software, Inc
3 Situational Awareness -Definition Mica Endsley s* three levels of situational awareness First level Perception of information being able to see information about your environment Second level Comprehension of meaning Understanding what the data means to your environment - Third level Projection of the situation over time being able to project potential courses of action and their impacts within your environment NetOps Situational Awareness - NetOps tasks and sub-tasks - Mission relevance such as mission impacts - Battle space and cyberspace perspectives - Tailored to user * Wikipedia Integration Storage Access Discovery Delivery GCM GEM GND Information Assurance CND CND-RA Defense of CIP 3 Copyright 17/01/2011 BMC Software, Inc 3
4 Brigade-Level NetOps Situational Awareness Problem: - Lack a mission oriented NetOps Situational Awareness capability that links and correlates IT infrastructure to mission execution requirements Therefore, they do not have the ability to see how IT infrastructure is impacting their mission execution Objectives: - Developed a prototype mission oriented NetOps SA capability with BMC s BSM Enable Commanders and S-6 to see the dependencies between IT components performance / availability and their mission execution Leverage available COTS products to generate and share NetOps SA data 4 Copyright 17/01/2011 BMC Software, Inc 4
5 Business Service Management (BSM) A strategy and an approach for linking key IT components to the goals of the business. It enables you to understand and predict how technology impacts the business and how business impacts the IT infrastructure (Source Bitpipe.com) - Transforms IT into a critical enabler of business goals Public Sector translation is Mission Critical Components - Business/mission processes that are defined and understood - Mission relevant situational awareness - IT Service Management (ITSM) capabilities - Configuration Management Database (CMDB) Transform IT into a critical business partner & enabler 5 Copyright 17/01/2011 BMC Software, Inc 5
6 Defining BSM: IT with Business Service Management CAPACITY INCIDENT SERVICE REQUEST DATA SERVICE LEVEL RELEASE EVENT AND IMPACT BSM GOVERNANCE AND COMPLIANCE ASSET CONFIGURATION AUTOMATION DASHBOARDS ENTERPRISE SCHEDULING PERFORMANCE & AVAILABILITY CHANGE 6 Copyright 17/01/2011 BMC Software, Inc
7 Applying BSM to Situational Awareness Commander and Mission focused vs IT technology focused - Commander is the primary user - Focused on how IT services impact the commander s ability to perform their duties (e.g. CPOF down limits C2 ability, Messaging Service, or collaboration services) Organizational NetOps vs system/program specific NetOps - Linkage to mission requires information from both network, systems, applications, services, etc - Operational NetOps requires operators to understand many relationships The network is an enabler for many IT services, how it affects them is different COTS vs GOTS - Commercial industry is beginning to use COTS products for their own SA - Leverage COTS product BSM capabilities 7 Copyright 17/01/2011 BMC Software, Inc 7
8 2.4 M Ku Terminal 1.5 M Ku TERMINAL JNN 1.5 M Ku TERMINAL 2.4 M Ku Terminal Translating IT Monitoring into NetOps SA Enhanced Mission Execution Through Leveraged IT Services TSC-85/93 HCLOS HCLOS HCLOS IP Network Management Systems Router IP Network Element Manager Manager Firewall Element NIDS/NIPS Manager Capacity & Discovery Availability Monitoring Services Security Events Security Systems Security Information Management System IAVM IP Network Compliance Vulnerability Manager Scanner Security Events Systems Administration Systems Systems Patch Management Management Frequency Management Carrier System Services Missions Services IP Network Service Configuration Management Database Organizations Assets Requirements Products NetOps Situational Awareness (Business Intelligence) Commander s SA View S1 SA View S2 SA View S3 SA View S4 SA View S6 SA View HIDS/HIPS Anti-Virus Security Management TSC-85/93 HCLOS NAS/SAN Backup & Management Recovery Discovery Services Application Services Systems Administration Discover Reconcile Monitor Service Alignment Mission Alignment NetOps SA Views 8 Copyright 17/01/2011 BMC Software, Inc 8
9 Major Components Discovery Solution - BMC Atrium Discovery and Dependency Mapping (ADDM) Performance Management and Monitoring - BMC Proactivenet Performance Manager (BPPM) Performance Management Analytics Event Management Service Impact Manager IT Service Management - BMC Remedy ITSM Suite Incident Management Problem Management Asset Management Change Management BMC Atrium Components - BMC Atrium CMDB - BMC Dashboards for BSM 9 Copyright 17/01/2011 BMC Software, Inc 9
10 BMC Atrium Discovery and Dependency Mapping (ADDM) Discover & Reconcile ADDM Helps us answer - What do we have? - How is it connected? - What constitutes a service? Provider to CMDB - A well populated and reconciled CMDB is essential to achieve Situational Awareness - CMDB The single source of truth 10 Copyright 17/01/2011 BMC Software, Inc
11 BMC ProactiveNet Performance Management (BPPM) Monitor Monitors broad breath of IT infrastructure components - Agent-less - Agent Based Real-Time Mission Service Impact Management - Relate IT to the Mission - Real-Time Predictive Service Impact - Improve Service Quality Focus on what matters to the Mission Efficient Problem Isolation - Continuously collect diagnostics to avoid problem recreation A well instrumented IT component is essential 11 Copyright 17/01/2011 BMC Software, Inc
12 Real-Time Predictive Service Impact Reduced effort via simple service models Service/Mission Alignment Benefit Simple Service Models Detailed Service Models Automatic Event to Device Traditional Event Console 12 Copyright 17/01/2011 BMC Software, Inc Investment
13 Prototype II Operations View Service/Mission Alignment 13 Allows G-6 to Copyright see problems 17/01/2011 BMC before Software, they Inc impact services 13
14 BMC Dashboards for BSM At-a-Glance Management Views NetOps/ SA Views Single pane of glass view of integrated KPIs Consolidates silo data into service-centric business intelligence Share real-time metrics with all levels of stakeholders 14 Copyright 17/01/2011 BMC Software, Inc
15 BCT Commander View NetOps/ SA Views 15 Shows Copyright BCT 17/01/2011 & BN BMC Commander Software, Inc Roll-Ups 15
16 Prototype: Product to Server Mapping Server 1 BMC Remedy Service Desk Application BMC Atrium CMDB Enterprise Manager BMC Remedy Asset Management Application BMC Remedy Change Management Application BMC Service Level Management IBRSD Integration for Service Desk Server 2 BMC Foundation Discovery BMC Topology Discovery BMC Dashboards for BSM BMC Analytics for BSM Server 3 BMC Service Impact Manager BMC Enterprise Event Manager BMC Performance Manager Oracle ITSM CMDB MS SQL Server Discovery 5 GB Oracle Service Impact Manager 60 GB UNIX Windows 16 Copyright 17/01/2011 BMC Software, Inc 16 Platform Platform
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