Accelerate Your Success EDUCATION COURSE CATALOG

Transcription

1 Accelerate Your Success EDUCATION COURSE CATALOG

2 Mastering Technology 1

3 In a recent review of our most successful customers, we found they all had one thing in common: each invested in technical training for their teams. Not only does today s IT leader need to set up, manage and optimize varied forms of servers, apps and clouds, but as the enterprise transforms disparate technical functionality into well-designed end user digital services, deep technical skills will take on added meaning. Those who are proficient in understanding and shaping technologies to deliver the best services will lead and thrive. Especially as automation and cloud-delivered services remove mundane IT tasks, people with leadingedge technical capabilities will differentiate themselves and lead the digital enterprise. This course catalog helps visualize and select the right knowledge sets your organization needs for success. From analytics to work order management, our Education Services courseware prepares your teams to best implement and gain business value from BMC solutions. Certification remains an important validation and recognition for those who invest in BMC technical mastery. See the BMC Certification Program pages for insights into how to attain your certification. For those of you in management roles and responsible for the development of your technical teams, take a moment to understand our SAFE methodology, Learning Paths, and Custom Learning options. These BMC Education Services ensure that your technology investment is supplemented by the expertise and leadership it takes to encourage adoption and usage of your new solutions. Use this convenient catalog to browse ideas and inspire action then register for classes at where you can customize course format, time and day specific to your location. We look forward to your on-going feedback to continually improve upon our catalog. us directly at education@bmc.com. Laurie Cremona Wagner & Elaine Miller BMC Education Services

4 INTERACTIVE TABLE OF CONTENTS Click on item to jump to page 7 OUR VISION DRIVING BUSINESS IMPACT FROM IT 8 YOUR JOURNEY TO DIGITAL ENTERPRISE MANAGEMENT 9 ACCELERATE SUCCESS WITH BMC EDUCATION SERVICES 10 BMC EDUCATION PORTFOLIO 11 SAFE 13 SAFE AWARENESS AND ALIGNMENT 15 SAFE PROJECT TEAM AND END USER ENABLEMENT 17 SAFE MEASUREMENT AND VALIDATION 19 LEARNING PATHS 25 COURSE S 27 CERTIFICATION PROGRAM OVERVIEW 30 CERTIFICATION BENEFITS 33 CERTIFICATION PATHS 43 BMC EDUCATION COURSES 44 BMC ATRIUM 45 BMC ATRIUM CMDB : ADMINISTERING PART 1 46 BMC ATRIUM CMDB : ADMINISTERING - PART 2 47 BMC ATRIUM CMDB : ADMINISTERING - PART 3 48 BMC ATRIUM CMDB : WHAT S NEW 49 BMC ATRIUM CMDB 8.0: ADMINISTERING PART 1 50 BMC ATRIUM CMDB 8.X: ADMINISTERING PART 2 51 BMC ATRIUM CMDB 8.X: ADMINISTERING PART 3 52 BMC ATRIUM CMDB 9.0: FOUNDATION 53 BMC ATRIUM CMDB 9.0: FOR CONFIGURATION MANAGERS PART 1 54 BMC ATRIUM CMDB 9.0: FOR CONSUMERS 55 BMC ATRIUM CMDB 9.0: OVERVIEW 56 BMC ATRIUM CMDB 9.0: WHAT S NEW 57 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.0: ADMINISTERING 58 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.0: CREATING PATTERNS 59 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.1: ADMINISTERING 60 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.1: FOR STORAGE MANAGERS 61 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 9.0: ADMINISTERING 62 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 9.0: CREATING PATTERNS 63 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 9.0: WHAT S NEW 64 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING: SOLUTIONS, CAPABILITIES, AND BUSINESS USE CASES 1

5 Click on item to jump to page 65 BMC ATRIUM ORCHESTRATOR 7.5: FOUNDATION PART 1 66 BMC ATRIUM ORCHESTRATOR 7.6: FOUNDATION PART 2 67 BMC ATRIUM ORCHESTRATOR 7.6: FOUNDATION PART 3 68 BMC ATRIUM SERVICE LEVEL MANAGEMENT 8.1: BASIC 69 BMC AUTOMATION STRATEGY AND BEST PRACTICES IMPLEMENTATION 70 BMC BLADELOGIC SERVER AUTOMATION 71 BMC BLADELOGIC SERVER AUTOMATION 8.5: FOUNDATION PART 1 72 BMC BLADELOGIC SERVER AUTOMATION 8.5: FOUNDATION PART 2 73 BMC BLADELOGIC SERVER AUTOMATION 8.5: FOUNDATION PART 3 74 BMC SERVER AUTOMATION 8.2: FOUNDATION PART 1 75 BMC SERVER AUTOMATION 8.2: FOUNDATION PART 2 76 BMC SERVER AUTOMATION 8.2: FOUNDATION PART 3 77 BMC CLIENT MANAGEMENT 78 BMC CLIENT MANAGEMENT 12.X: BOOT CAMP 79 BMC CLIENT MANAGEMENT 12.X: INVENTORY MANAGER 80 BMC CLIENT MANAGEMENT 12.X: PATCH MANAGER 81 BMC CLOUD LIFECYCLE MANAGEMENT 82 BMC CLOUD LIFECYCLE MANAGEMENT 3.0: ADMINISTRATION BOOT CAMP 83 BMC CLOUD LIFECYCLE MANAGEMENT 3.0: FOUNDATION 84 BMC CLOUD LIFECYCLE MANAGEMENT 3.1: ADMINISTRATION BOOT CAMP 85 BMC CLOUD LIFECYCLE MANAGEMENT 4.0: ADMINISTRATION BOOT CAMP 86 BMC CLOUD LIFECYCLE MANAGEMENT 4.5: ESSENTIALS 87 CLOUD ESSENTIALS COURSE: ELEARNING 88 BMC CONTROL-M 92 BMC CONTROL-M FOR PEOPLESOFT 93 BMC CONTROL-M FOR SAP BUSINESS OBJECTS 94 BMC CONTROL-M FOR Z/OS 8.0: SCHEDULING 95 BMC CONTROL-M OPTION FOR ORACLE APPLICATIONS 96 BMC CONTROL-M SELF-SERVICE 97 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: FOUNDATION 98 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: ADMINISTERING 99 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: OVERVIEW 100 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: SCHEDULING 101 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: WHAT S NEW 102 BMC CONTROL-M WORKLOAD AUTOMATION 8.X: BOOT CAMP 103 BMC CONTROL-M WORKLOAD AUTOMATION 9.0: ADMINISTERING 104 BMC CONTROL-M WORKLOAD AUTOMATION 9.0: FOUNDATION 105 BMC CONTROL-M WORKLOAD CHANGE MANAGER 8.0: USING 106 BMC CONTROL-M/ENTERPRISE MANAGER 6.X: SCHEDULING PART BMC CONTROL-M/ENTERPRISE MANAGER 7.0: FOUNDATION 108 BMC CONTROL-M/ENTERPRISE MANAGER 7.0: ADMINISTERING 109 BMC CONTROL-M/ENTERPRISE MANAGER 7.0: SCHEDULING 110 BMC CONTROL-M/FORECAST 111 BMC DATABASE AUTOMATION 112 BMC DATABASE AUTOMATION 8.3: ADMINISTERING 113 BMC DATABASE AUTOMATION 8.3: USING 114 BMC DATABASE AUTOMATION 8.7: ADMINISTERING 115 BMC DEVOPS 116 BMC DEVOPS: OVERVIEW 117 BMC MIDDLEWARE AUTOMATION 8.1: FUNDAMENTALS 89 BMC BATCH IMPACT MANAGER 90 BMC CONTROL-M BUSINESS PROCESS INTEGRATION SUITE 91 BMC CONTROL-M FOR CLOUD 2

6 Click on item to jump to page 118 BMC FOOTPRINTS SERVICE CORE 119 BMC FOOTPRINTS SERVICE CORE 12.X: ADMINISTERING 120 BMC FOOTPRINTS SERVICE CORE 12.X: BOOT CAMP 121 BMC FOOTPRINTS SERVICE CORE 12.X: CHANGE MANAGEMENT 122 BMC FOOTPRINTS SERVICE CORE 12.X: CONFIGURATION MANAGEMENT 123 BMC MYIT 124 BMC MYIT 1.0: ADMINISTERING 125 BMC MYIT 2.0: ADMINISTERING 126 BMC MYIT SERVICE BROKER 3.X: ADMINISTERING 127 BMC NETWORK AUTOMATION 128 BMC NETWORK AUTOMATION 8.1: FOUNDATION 129 BMC REMEDY 130 BMC ANALYTICS FOR BUSINESS SERVICE MANAGEMENT : USING 131 BMC ANALYTICS FOR BUSINESS SERVICE MANAGEMENT 8.1: ADMINISTERING 132 BMC ANALYTICS FOR BUSINESS SERVICE MANAGEMENT 8.1: USING 133 BMC CERTIFIED DEVELOPER: BMC REMEDY AR SYSTEM 8.X 134 BMC DASHBOARDS FOR BSM 2.X: ADMINISTERING 135 BMC DASHBOARDS FOR BUSINESS SERVICE MANAGEMENT : ADMINISTERING 136 BMC DASHBOARDS FOR BUSINESS SERVICE MANAGEMENT : USING 137 BMC REMEDY AR SYSTEM : DEVELOPER PART BMC REMEDY AR SYSTEM : DEVELOPER PART BMC REMEDY AR SYSTEM : DEVELOPER CERTIFICATION 140 BMC REMEDY AR SYSTEM : FOUNDATION PART BMC REMEDY AR SYSTEM : FOUNDATION PART BMC REMEDY AR SYSTEM : WHAT S NEW 143 BMC REMEDY AR SYSTEM 8.0: DEVELOPER PART BMC REMEDY AR SYSTEM 8.0: DEVELOPER PART BMC REMEDY AR SYSTEM 8.0: FOUNDATION PART BMC REMEDY AR SYSTEM 8.0: FOUNDATION PART BMC REMEDY AR SYSTEM 8.0: WHAT S NEW 148 BMC REMEDY AR SYSTEM 9.0: ADMINISTERING 149 BMC REMEDY AR SYSTEM 9.0: CONCEPTS 150 BMC REMEDY AR SYSTEM 9.0: WHAT S NEW FOR ADMINISTRATORS 151 BMC REMEDY AR SYSTEM 9.0: WHAT S NEW FOR DEVELOPERS 152 BMC REMEDY ASSET MANAGEMENT : USING 153 BMC REMEDY ASSET MANAGEMENT 8.0: USING 154 BMC REMEDY ASSET MANAGEMENT 9.0: CONCEPTS 155 BMC REMEDY ASSET MANAGEMENT 9.0: FOR APPROVERS 156 BMC REMEDY ASSET MANAGEMENT 9.0: FOR CONFIGURATION ADMINISTRATORS 157 BMC REMEDY ASSET MANAGEMENT 9.0: FOR CONTRACT MANAGERS 158 BMC REMEDY ASSET MANAGEMENT 9.0: FOR PURCHASING AGENTS 159 BMC REMEDY ASSET MANAGEMENT 9.0: FOR SOFTWARE ASSET MANAGERS 160 BMC REMEDY ASSET MANAGEMENT 9.0: OVERVIEW 161 BMC REMEDY ASSET MANAGEMENT 9.0: SUPPLEMENTAL FEATURES 162 BMC REMEDY CHANGE MANAGEMENT : USING 163 BMC REMEDY CHANGE MANAGEMENT 8.0: USING 164 BMC REMEDY CHANGE MANAGEMENT 9.0: CONCEPTS 165 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR CHANGE COORDINATORS 166 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR CHANGE MANAGERS 167 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR INFRASTRUCTURE CHANGE APPROVERS/CAB 168 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR RELEASE COORDINATORS 169 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR SPECIALISTS 170 BMC REMEDY CHANGE MANAGEMENT 9.0: SUPPLEMENTAL FEATURES 171 BMC REMEDY INCIDENT MANAGEMENT 9.0: CONCEPTS 172 BMC REMEDY INCIDENT MANAGEMENT 9.0: FOR GROUP COORDINATORS 173 BMC REMEDY INCIDENT MANAGEMENT 9.0: FOR INCIDENT ANALYSTS 174 BMC REMEDY INCIDENT MANAGEMENT 9.0: FOR SPECIALISTS 175 BMC REMEDY INCIDENT MANAGEMENT 9.0: OVERVIEW 176 BMC REMEDY INCIDENT MANAGEMENT 9.0: SUPPLEMENTAL FEATURES 3

7 Click on item to jump to page 177 BMC REMEDY IT SERVICE MANAGEMENT : ADMINISTERING PART BMC REMEDY IT SERVICE MANAGEMENT : ADMINISTERING PART BMC REMEDY IT SERVICE MANAGEMENT : WHAT S NEW FOR USERS 180 BMC REMEDY IT SERVICE MANAGEMENT 8.0: ADMINISTERING PART BMC REMEDY IT SERVICE MANAGEMENT 8.0: ADMINISTERING PART BMC REMEDY IT SERVICE MANAGEMENT 8.0: WHAT S NEW FOR ADMINISTRATORS 183 BMC REMEDY IT SERVICE MANAGEMENT 8.0: WHAT S NEW FOR USERS 184 BMC REMEDY IT SERVICE MANAGEMENT 8.1: WHAT S NEW FOR USERS 185 BMC REMEDY IT SERVICE MANAGEMENT 8.1: WHAT S NEW FOR ADMINISTRATORS 186 BMC REMEDY IT SERVICE MANAGEMENT 9.0: ADMINISTERING 187 BMC REMEDY IT SERVICE MANAGEMENT 9.0: ADMINISTRATOR CONCEPTS 188 BMC REMEDY IT SERVICE MANAGEMENT 9.0: WHAT S NEW 189 BMC REMEDY IT SERVICE MANAGEMENT PROCESS DESIGNER 9.0: CONCEPTS 190 BMC REMEDY ITSM: PROCESS DESIGNER 191 BMC REMEDY KNOWLEDGE MANAGEMENT : ADMINISTERING 192 BMC REMEDY KNOWLEDGE MANAGEMENT : USING 193 BMC REMEDY KNOWLEDGE MANAGEMENT 8.0: USING 194 BMC REMEDY KNOWLEDGE MANAGEMENT 8.X: ADMINISTERING 195 BMC REMEDY KNOWLEDGE MANAGEMENT 8.X: USING 196 BMC REMEDY ONDEMAND 8.1: SAAS SIMULATIONS 197 BMC REMEDY PROBLEM MANAGEMENT 9.0: CONCEPTS 198 BMC REMEDY PROBLEM MANAGEMENT 9.0: FOR PROBLEM COORDINATORS 199 BMC REMEDY PROBLEM MANAGEMENT 9.0: FOR SPECIALISTS 200 BMC REMEDY PROBLEM MANAGEMENT 9.0: OVERVIEW 201 BMC REMEDY PROBLEM MANAGEMENT 9.0: SUPPLEMENTAL FEATURES 202 BMC REMEDY SERVICE DESK : USING 203 BMC REMEDY SERVICE DESK 8.0: USING 204 BMC REMEDY SMART REPORTING 9.0: ADMINISTERING 205 BMC REMEDY WITH SMART IT 1.0: FOR ADMINISTRATORS 206 BMC REMEDY WITH SMART IT 1.0: FOR USERS 207 BMC SERVICE REQUEST MANAGEMENT 7.6: ADMINISTERING AND CONFIGURING 208 BMC SERVICE REQUEST MANAGEMENT 8.1: ADMINISTERING AND CONFIGURING 209 BMC SERVICE REQUEST MANAGEMENT 8.1: USING 210 BMC SMARTFLOW SERVICE RESOLUTION 2.0: CONCEPTS 211 BMC WORK ORDER MANAGEMENT 7.6: USING 212 BMC WORK ORDER MANAGEMENT 8.0: USING 213 BMC VIRTUAL AGENT 8.1: USING 214 BMC REMEDYFORCE 215 BMC REMEDYFORCE 2015: ADMINISTERING ESSENTIALS WORKSHOP 216 BMC REMEDYFORCE SUMMER 2014: ADMINISTERING 217 BMC REMEDYFORCE SUMMER 2014: CHANGE MANAGEMENT & RELEASE MANAGEMENT 218 BMC REMEDYFORCE SUMMER 2014: CONFIGURATION MANAGEMENT 219 BMC REMEDYFORCE SUMMER 2014: INCIDENT MANAGEMENT & PROBLEM MANAGEMENT 220 BMC REMEDYFORCE SUMMER 2014: SERVICE LEVEL MANAGEMENT 221 BMC REMEDYFORCE SUMMER 2014: SERVICE REQUEST MANAGEMENT 222 BMC REMEDYFORCE SUMMER 2014: USING SELF-SERVICE PORTAL 223 BMC SERVICE LEVEL MANAGEMENT 224 BMC SERVICE LEVEL MANAGEMENT 7.6 PART BMC SERVICE LEVEL MANAGEMENT 7.6 PART BMC TRACK-IT! 227 BMC TRACK-IT! 11.1: ADMINISTERING 228 BMC TRACK-IT! 11.1: BOOT CAMP 229 BMC TRACK-IT! 11.1: USING 4

8 Click on item to jump to page 230 BMC TRUESIGHT 231 BMC APPLICATION DIAGNOSTICS 2.X: ADMINISTERING 232 BMC APPLICATION DIAGNOSTICS 2.X: USING 233 BMC CAPACITY OPTIMIZATION 9.0: ADMINISTERING 234 BMC CAPACITY OPTIMIZATION 9.0: OVERVIEW 235 BMC CAPACITY OPTIMIZATION 9.5: ADMINISTERING 236 BMC CAPACITY OPTIMIZATION 9.5: CREATING ADVANCED REPORT TEMPLATES 237 BMC CAPACITY OPTIMIZATION 9.5: USING 238 BMC EVENT MANAGER 7.X: ADMINISTERING 239 BMC MIDDLEWARE MONITORING 7.0: PERFORMANCE AND AVAILABILITY 240 BMC MIDDLEWARE MONITORING 7.0: TRANSACTION MONITORING 241 BMC PERFORMANCE ASSURANCE (MS WINDOWS CONSOLE) 242 BMC PERFORMANCE ASSURANCE: ADVANCED 243 BMC PERFORMANCE MANAGER CONSOLE 7.8: ADMINISTERING PART BMC PERFORMANCE MANAGER SOLUTIONS OVERVIEW 245 BMC PROACTIVENET PERFORMANCE MANAGEMENT 8.5 FOR OPERATORS 246 BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.0: WHAT S NEW 247 BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.0: ADMINISTERING PART BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.0: ADMINISTERING PART BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.5: ADMINISTERING PART BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.5: ADMINISTERING PART BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.5: USING 252 BMC PROACTIVENET PERFORMANCE MANAGEMENT: DEVELOPMENT WITH PSL 253 BMC REAL END USER EXPERIENCE MONITORING 2.5: ADMINISTERING PART BMC REAL END USER EXPERIENCE MONITORING 2.X: USING 255 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.0: ADMINISTERING 256 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.0: USING 257 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.0: WHAT S NEW 258 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.3: ADMINISTERING 259 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.3: USING 260 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.3: WHAT S NEW 261 BMC TRUESIGHT IT DATA ANALYTICS 1.X: GETTING STARTED 262 ENTUITY 14.5: ADMINISTRATION 263 ENTUITY 14.5: CUSTOM REPORTING 264 ENTUITY 14.5: EMS 265 ENTUITY 14.5: USER ENTUITY 14.5: USER HARDWARE MONITORING WITH HARDWARE SENTRY KM FOR PATROL 268 MONITORING APPLICATIONS WITH MONITORING STUDIO KM FOR PATROL 269 STORAGE MONITORING WITH SENTRY HARDWARE AND STORAGE SOLUTIONS 270 BMC MAINFRAME PRODUCTS 273 IT TRANSFORMATION 274 AIRPORT SIMULATION BSM INTERNATIONAL 275 APOLLO 13 AN ITSM CASE EXPERIENCE 276 ITIL : AWARENESS 277 ITIL : CONTINUAL SERVICE IMPROVEMENT LIFECYCLE 278 ITIL : EXECUTIVE OVERVIEW 279 ITIL : FOUNDATION 280 ITIL : FOUNDATION AND EXAMINATION 281 ITIL : MANAGING ACROSS THE LIFECYCLE 282 ITIL : OPERATIONAL SUPPORT AND ANALYSIS CAPABILITY 283 ITIL : PLANNING, PROTECTION, AND OPTIMIZATION CAPABILITY 284 ITIL : SERVICE DESIGN LIFECYCLE 285 ITIL : SERVICE STRATEGY LIFECYCLE 5

9 Click on item to jump to page 286 BMC CERTIFICATIONS 287 BMC CERTIFIED EXPERT: BMC SERVER AUTOMATION: 8.2 PRACTICAL EXAM 288 BMC CERTIFIED PROFESSIONAL: BLADELOGIC SERVER AUTOMATION 8.5 ONLINE ASSESSMENT 289 BMC CERTIFIED PROFESSIONAL: BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.X ONLINE ASSESSMENT 290 BMC CERTIFIED PROFESSIONAL: BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.X PRACTICAL EXAM 291 BMC CERTIFIED PROFESSIONAL: BMC CAPACITY OPTIMIZATION 9.X ONLINE ASSESSMENT 292 BMC CERTIFIED PROFESSIONAL: BMC CAPACITY OPTIMIZATION 9.X PRACTICAL EXAM 293 BMC CERTIFIED PROFESSIONAL: BMC CLIENT MANAGEMENT 12.X PRACTICAL EXAM 294 BMC CERTIFIED PROFESSIONAL: BMC CLOUD LIFECYCLE MANAGEMENT 3.X ONLINE ASSESSMENT (FOR EMPLOYEES AND PARTNERS ONLY) 295 BMC CERTIFIED PROFESSIONAL: BMC CLOUD LIFECYCLE MANAGEMENT 3.X PRACTICAL EXAM (FOR BMC EMPLOYEES AND PARTNERS ONLY) 296 BMC CERTIFIED PROFESSIONAL: BMC CLOUD LIFECYCLE MANAGEMENT 4.X ONLINE ASSESSMENT 297 BMC CERTIFIED PROFESSIONAL: BMC CLOUD LIFECYCLE MANAGEMENT 4.X PRACTICAL EXAM 298 BMC CERTIFIED PROFESSIONAL: BMC CONTROL-M WORKLOAD AUTOMATION 8.0 ONLINE ASSESSMENT 299 BMC CERTIFIED PROFESSIONAL: BMC CONTROL-M WORKLOAD AUTOMATION 8.0 PRACTICAL EXAM 300 BMC CERTIFIED PROFESSIONAL: BMC FOOTPRINTS SERVICE CORE 12.X PRACTICAL EXAM 301 BMC CERTIFIED PROFESSIONAL: BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.X ONLINE ASSESSMENT 302 BMC CERTIFIED PROFESSIONAL: BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.X PRACTICAL EXAM 303 BMC CERTIFIED PROFESSIONAL: BMC REMEDY SERVICE DESK AND CHANGE MANAGEMENT 8.X PRACTICAL EXAM 304 BMC CERTIFIED PROFESSIONAL: BMC REMEDY SERVICE DESK & CHANGE MANAGEMENT 8.X ONLINE ASSESSMENT 305 BMC CERTIFIED PROFESSIONAL: BMC REMEDYFORCE 2014 ONLINE ASSESSMENT 306 BMC CERTIFIED PROFESSIONAL: BMC REMEDYFORCE 2014 PRACTICAL EXAM 307 BMC CERTIFIED PROFESSIONAL: BMC SERVER AUTOMATION 8.2 ONLINE ASSESSMENT 308 BMC CERTIFIED PROFESSIONAL: BMC SERVER AUTOMATION 8.2 PRACTICAL EXAM 309 COURSE REGISTRATION 311 PRICING 312 CONTACT INFORMATION 6

10 Our Vision Driving Business Impact from IT BMC Customer Success services help you develop and drive maximum business value from IT by providing thought leadership, rich technical expertise, and value measurement capabilities. From specialized consulting, to customer advocacy programs and technical training, our Customer Success services help evolve IT from a cost center to a strategic services broker. We call ourselves Customer Success because our number one driver is your success. It s our inspiration, and it s what we strive to deliver every day. BMC Education Services is a key component of Customer Success. Our curriculum designers, trainers, and Education specialists regularly interact and share knowledge across all of our Customer Success services teams. Training plan development is integral to our Insight! customer consulting engagements, and support personnel have access to the same rich courses that our customers can enjoy. And as you transform and advance your digital organization, we continue to evolve our Education offerings. 7

11 Your Journey to Digital Enterprise Management BMC s Digital Enterprise Management framework enables CIOs to charge forward with innovative IT services, while industrializing existing IT infrastructure to meet business demands. For IT to add strategic business value, it takes a balance across bimodal IT projects and alignment to a well-defined Digital Enterprise Management (DEM) framework. CIOs need to charge forward with innovative IT services, and at the same time, industrialize their existing infrastructure to meet business demands. BMC Digital Enterprise Management pillars, such as Digital Service Management, comprise a framework that helps guide your initiatives. BMC Customer Success Value Maps provide prudent recommendations that drive to your specific DEM technical and business outcomes. Foundational knowledge from BMC Education Services can help strengthen staff capabilities throughout your DEM journey. Tailored training content, licensed content, and holistic learning paths can align to your capability needs and further accelerate your technology enablement. 8

12 Accelerate Success with BMC Education Services BMC Education has designed a comprehensive portfolio to inject and sustain critical knowledge throughout your organization. All of our Education resources and programs are designed to accelerate your success, helping you build more agile teams and advance your technical capabilities. BMC trainers have deep knowledge across our technology sets and versions, and can prepare customers to reach their customized Digital Enterprise destination. As part of BMC Customer Success services, BMC Education aims to develop and drive the maximum business value from your IT investments. ALL OF OUR EDUCATION RESOURCES AND PROGRAMS ARE DESIGNED TO ACCELERATE YOUR SUCCESS. BMC Education Services starts with skills assessments to gauge your team s knowledge sets and design a path forward. Education specialists map out a training plan that empowers your administrators, developers, and end users. With over 250+ education course offerings in diverse formats, BMC offers tailored and customized training, as well as private classes on site at your organization. Learning paths support your journey to developing any of the Digital Enterprise Management pillars. Our offerings help you develop a confident, proficient team ready to take on projects. BMC also offers certification paths to validate and reward technology mastery. BMC currently has over 750+ BMC Certified Professionals. Certified, trained teams help you drive solution readiness and stay agile as business demands change. As IT transforms and our customers evolve their digital services, BMC Education continually tunes and innovates our learning to drive to maximum business value from technology. 9

13 BMC Education Portfolio BMC EDUCATION PORTFOLIO STRATEGY Training Plan APPLICATION & ROLE-BASED TRAINING Business Team Technical Team Users CAPABILITIES Web-Based Training (WBT) Instructor-Led Training (ILT) STANDARD Private Team Training TAILORED Private Team Training LICENSED Content CUSTOM User Training EVALUATION Skills Assessments Accreditation Certification This overview of the BMC Education Portfolio illustrates the multiple levels of offerings, from strategic Training Plans, to Tailored private team training and Certification programs. All learning is oriented toward accelerating your success, whether skills development or technology enablement. 10

14 (SAFE) 11

15 A PROVEN APPROACH TO INCREASING SOLUTION SUCCESS BMC Education Services has created a prescriptive Solution Framework to drive user acceptance of your BMC technology initiatives. SAFE leverages a proven approach and BMC offerings to ensure the right skills are delivered to the right people at the right time. 12

16 SAFE Awareness and Alignment COMMUNICATE AND UNDERSTAND CHANGE Begin with up-front assessments and quick starts that help tailor education to your needs, including: Education Needs Analysis (ENA) and Education Plans BMC Education Services Representatives can develop education plans specific to your organization through an ENA, which includes identifying roles, reviewing education goals, identifying experiences, and defining success. The ENA includes technical skills assessments given to key product users. With the data collected from technical skills assessments, our specialists can develop a learning plan for each individual. This can include accreditations and certifications for a specific solution area, to develop competencies and improve solution proficiency. BMC SAFE Helps You: Drive solution acceptance Increase user productivity Reduce project risk Increase return on investment (ROI) Continually deliver improvements Effectively manage change Better communicate expectations SAFE INCLUDES: Awareness and Alignment Project Team Enablement End User Enablement Measurement and Validation 13

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18 SAFE Project Team and End User Enablement INCREASE IMPLEMENTATION SUCCESS BY ENABLING YOUR PROJECT TEAM AND END USERS SOLUTION The project team includes the functional and process leads, administrators and managers. This team reviews the solution being implemented, including technology and process changes. End users receive an overview of the solution specific to their role or function. This also includes the people and process changes required across the organization to ensure user adoption to support go-live and transition into production. Our offerings: 15

19 Tailored Training BMC Education Services can develop custom, high quality training deliverables based on your specific business processes, application customizations, roles, and learning objectives. We understand that your business and learning goals are unique, and that a highly customized training program can improve employee performance, organizational communication, and time-to-value for your technical solutions. BMC Education Services offers certified instructors and world-class instructional designers who can tailor any out-of-the box course to meet your customized training needs. Licensed Content BMC Education Services can provide licensed training content for your specific training purposes to use within your own organization, with your customers, and through your portal. Through our flexible process, we tailor and license the training deliverables to address your unique business and training goals so your customized training can improve employee performance, organizational goals, and communication objectives. 16

20 SAFE Measurement and Validation DEMONSTRATE KNOWLEDGE AND THE ABILITY TO PLAN, DEPLOY, SUPPORT AND MAINTAIN THE BMC SOLUTION Our offerings: Technical Skills Assessments Designed to evaluate your technical skill level within the BMC solution, the Technical Skills Assessments help discover what you already know about the solution and what gaps exist in your knowledge. Technical Skills Assessments measure your knowledge in administration, implementation, configuration and usage and are available in eleven (11) product areas. The assessments are online and take about an hour to complete, with questions that are multiple choice, true/false and multi-response. The skills assessments are complimentary. Technical Skills Assessments Benefits Include: Immediate feedback on knowledge gaps to rapidly determine key areas of improvement Impactful training plans based on consistent assessment data Improved hiring and resourcing through skill assessment levels, including optimized project team talent selections Validated learning through re-assessment of individuals to determine if knowledge gaps were closed (ROI) after completing implementation and education BMC Certification BMC Education Services has an expansive certification program that not only gives customers the confidence that their skills are current and meet BMC standards, but also helps measure and validate skills proficiency. For complete details about our comprehensive Certification program, see the Certification pages in this catalog. Next Step To get started with SAFE, contact Education Services (see Contacts section in this catalog) to schedule an ENA of your project scope. BMC Education Services will prepare your education needs analysis based on the categories described above, and present findings to your executive sponsor and project team for review. The entire process typically takes less than 30 days to complete. 17

21 The assessments are online and take about an hour to complete, with questions that are multiple choice, true/false and multi-response. 18

22 Paths Solution Foundation Architecture Terminology 19

23 BMC Education Services offers role-specific IT training and learning paths for various professionals within your organization. Each learning path includes a sequence of training covering solution foundation, architecture, terminology, navigation, development, customization, and integration. IT training courses are taught through engaging activities, demonstrations, and real-world case studies. Navigation Development Customization Integration 20

24 Learning Paths are available for each of the following topics (see next page), and are best viewed interactively on our website at 21

25 Learning Paths CLOUD MANAGEMENT BMC Atrium Orchestrator Training BMC Cloud Lifecycle Management IT AUTOMATION BMC Application Performance Management (APM) Training BMC Automation Strategy Training BMC Database Automation Training BMC Middleware Automation Training BMC Network Automation Training BMC Server Automation Training ITIL Certification & Training IT OPERATIONS BMC Middleware Monitoring Training BMC Performance Assurance Training BMC Performance Management Training BMC ProactiveNet Performance Management Training BMC TrueSight Capacity Optimization Training BMC TrueSight IT Data Analytics Training BMC TrueSight Operations Management IT SERVICE MANAGMENT BMC Analytics and Dashboards Training BMC Atrium CMDB Training BMC Atrium Discovery and Dependency Mapping (ADDM) Training BMC Client Management Training BMC FootPrints Service Core Training BMC MyIT Training BMC Remedy AR System Training BMC Remedy Asset Management Training BMC Remedy Change Management Training BMC Remedy ITSM Training BMC Remedy Knowledge Management Training BMC Remedy On Demand Training BMC Remedy Service Desk Training BMC Remedyforce Training BMC Service Level Management Training BMC Service Request Management Training BMC Smartflows Training BMC Track-It! Training BMC Virtual Agent Training WORKLOAD AUTOMATION BMC Control-M Training Management 22

26 LEARNING PATH SAMPLE CONTENT SELECT LEARNING PATH V9.0 OR V8.0 OR V MOVING FROM V TO V8.0? TAKE THE BMC REMEDY AR SYSTEM 8.0: WHAT S NEW (WBT) COURSE MOVING FROM V8.X TO V9.0? TAKE THE BMC REMEDY AR SYSTEM 9.0: WHAT S NEW FOR ADMINISTRATORS (WBT) AND BMC REMEDY AR SYSTEM 9.0: WHAT S NEW FOR DEVELOPERS (WBT) COURSES NOTE: ADMINISTRATORS SHOULD TAKE ONLY THE ADMINISTRATOR COURSE. DEVELOPERS NEED TO TAKE BOTH WHAT S NEW COURSES Here Learning Path Example: BMC Remedy AR System Training Skills Assessment BMC Remedy AR System : Skills Assessment As an example of what students can view on our website for each Learning Path noted above, included here is the BMC Remedy AR System Learning Path (see items at left and the table on the following page). BMC Remedy AR System 8.x: Skills Assessment BMC Remedy AR System 9.x: Skills Assessment 23

27 BMC Remedy AR System Training 9.0 SAMPLE LEARNING PATH CONTENT COURSE NAME REMEDY APPLICATION ADMINISTRATOR REMEDY DEVELOPER ITSM APPLICATION ADMINISTRATOR ACCREDITATION/ CERTIFICATION POSSIBLE? BMC Remedy AR System 9.0: What s New for Administrators (WBT) BMC Remedy AR System 9.0: What s New for Developers (WBT) BMC Remedy AR System 9.0: Concepts (WBT) BMC Remedy AR System 9.0: Administering BMC Remedy AR System 9.0: Basic Development BMC Remedy AR System 9.0: Advanced Development BMC Certified Professional: BMC Remedy AR System Developer 9.0 CERTIFICATIONS BMC Accredited Administrator: BMC Remedy AR System 9.0 BMC Certified Professional: BMC Remedy AR System 9.0 Development N/A N/A Required Recommended 24

28 Course Delivery Methods BMC Education Services takes a learner-centric approach to education through teaching methods that match your learning style, budget considerations and time restraints. We offer training onsite, at one of our many teaching facilities around the world, or online in our virtual classroom and lab. Find the solution that is right for you, and get started today. Web-Based Training (WBT) Web-Based Training is the best way to get on-demand learning when you need it. Perfect for a high level overview of our solutions without travel, most WBT includes built-in assessments to test comprehension, and software simulations to help you obtain appropriate feedback. Technical Skills Assessments Benefits Include: Optimal learning potential because the course is on-demand and self-paced Interactive training with frequent quizzes and learning games to help measure comprehension No travel expenses Easy-to-use learning interface Several courses from various BMC solution areas from which to choose Please be aware: Web-Based Training is not refundable Instructor-Led Training (ILT) Face-to-face, Instructor-Led Training courses are conveniently scheduled around the world. They lend expert instruction, networking time, and handson lab exercises for practical application of the presented concepts, methods and procedures. Key Benefits: Detailed practice and lab sessions Interactive session with an instructor Access to an expert instructor 25

29 Virtual Instructor-Led Training (VILT) Virtual Instructor-Led Training courses are conveniently scheduled around the world and led by the instructor via the Internet. They lend expert instruction, networking time and hands-on lab exercises for practical application of the presented concepts, methods and procedures. Key Benefits: No travel expenses Easy-to-use learning interface Interactive session with an instructor Detailed practice and lab sessions Access to an expert instructor On Demand Learning and Lab (ODL) Training On Demand Learning and Lab (ODL) offers a combination of Web-based training with access to a remote lab. The courses are interactive and selfpaced, and the lab provides you with hands-on practice in a private solution environment. Key Benefits: Optimal learning potential because the course is on-demand and self-paced Interactive training with frequent quizzes and learning games to help measure comprehension No travel expenses Less time away from your job Easy-to-use learning interface Detailed practice and lab sessions 26

30 Program 27

31 28

32 Overview The BMC Certification Program from BMC Education Services offers participants validation in technical competencies and expertise so they can effectively plan, deploy, and support select BMC solutions. The program offers credentials through accreditation and certification testing, and recognizes depth of achievement in areas of expertise in the following BMC enterprise solutions: Cloud Management IT Automation IT Operations IT Service Management Workload Automation View Certification Exam & Assessment Descriptions 29

33 Benefits Why Earn Your Accreditation or Certification? Earn a solid foundation in product knowledge for demonstrable return on your technology investment Accelerate your professional development Improve productivity Enhance your credibility Become a leading professional with the BMC solution 30

34 BMC Certification Levels Level Description Target Role BMC Accredited Administrator Validates candidate knowledge & skills for managing and maintaining their BMC Software solution environment Testing of knowledge conducted through an online examination Candidates who pass the online exam receive a Certificate of Accreditation IT Managers Operators Users BMC Certified Professional Validates technical competencies & expertise needed to install and configure the solution for provided specific use cases Targeted for IT staff who are implementing BMC Software Solutions Hands-on practical exam Candidates who pass the proctored exam received the title of BMC Certified Professional BMC Global Services Consultants Technical Presales Configuration Managers Level 1 Support Engineers Support Engineers BMC Certified Expert Validates technical competencies & expertise needed to deploy & configure complex use cases in a proctored lab environment Candidates who pass the proctored exam will receive the title of BMC Certified Expert BMC Global Services Consultants Senior Consultants Principal Consultants Technical Presales Back Line Support Engineers 31

35 For our customers, accreditation and certification are two-fold. An individual earning these designations receives the benefits listed. An organization implementing a BMC solution can be confident that its consultants earned their Certified Professional or Expert designation and demonstrate expertise in the product. For our partners, having individuals earn their BMC Certified Professional or Expert designation will give your organization confidence with the BMC solution and ensure your organization will be able to deliver value across a prescriptive product set. 32

36 Certification Paths BMC Certified offers world-class IT accreditation and certification paths across our solutions to ensure validation of the technical and support competencies and expertise needed to plan, deploy, support, and service BMC solutions. The BMC certification paths map out the learning path (or training plan) within the solution. The learning path includes courses based on a progressive plan to increase your skills and knowledge. The learning path is based on roles for the specific solution and includes different methods of delivery: web-based training and instructor-led training (online or in the classroom). ` View Certification Paths: Exam Testing The learning path As with any accreditation or certification, testing is required. The testing for accreditation and certification is administered based on the level of certification an individual seeks. For accreditation-level testing, the exam is online and not proctored. This exam is offered after you complete the learning path for the specific product. Upon completing the last course in the learning path, you have two attempts to pass the online exam. No retakes will be offered. Take advantage of useful study guides and exam preparation materials at To earn your BMC Certified Professional or Certified Expert designation, the process includes an online assessment and a multi-day proctored exam in a BMC training facility. If you are unable to pass the proctored exam on your first attempt, you can re-register, pay for, and schedule the next available exam. You must pass both the online assessment and proctored exam to earn your designation. BMC Education Services does not make exceptions to BMC Certified policies. 33

37 offers a progressive plan to increase your skills and knowledge. 34

38 BMC Certified Policy The certification policy is designed to protect the integrity of the program and to validate the competencies of our accredited and certified individuals. Prior to exam release, exam questions are developed and tested by individuals with knowledge relevant to the solution, and with expertise across a varied knowledge base. The development methodology enables BMC to present our exams with confidence and helps ensure that scores obtained will accurately reflect each candidate s subject matter expertise. Please be aware that we will not accept any applicant appeals to review/adjust final scores; we will not make exceptions to our certification policy. Certification candidates are asked to review these policies and are responsible for adhering to examination deadlines. To read the entire certification policy, visit certification-benefits-administration.html 35

39 Certified Professional and Certified Expert Recertification The BMC Certified Professional and Certified Expert designations expire as follows: For Certifications completed prior to June 1, 2015, certifications expire in 2 years from the date that you passed the exam For Certifications completed after June 1, 2015, certifications expire in 3 years from the date that you passed the exam Accreditations do not have expirations. Recertification is required so you are up to date on the latest version of the solution and maintain current standing within the community. To recertify, the same process is followed as in the original certification process. You must take and pass the current product version s online assessment, followed by the practical exam. You will also have access to the self-study kits. Recertification is required prior to the expiration date of your current certification. To register for the latest certification, visit BMC Academy 36

40 Credentials Earning your accreditation or certification is important, and we want to help you market yourself with your management team and colleagues. If you earned your BMC Certified Professional or Certified Expert designation, you can log in to BMC Academy to view your pass/fail status in your transcript two weeks after completing the exam. Within six to eight weeks of achieving your certification, you will receive: 37

41 Welcome letter E-certificate Certification designation logo for your signature Access to a closed Linkedin group for individuals who earned their BMC Certified Professional or Certified Expert designation 38

42 Accreditation Process Take Part 1 of Learning Path Web- Based Training (WBT) Take Part 2 of Learning Path Instructor Led- Training (ILO/ILT) If Part 3 (ILO/ILT) is offered, take the online accreditation; if not in Part 3, then the accreditation is in Part 2 Pass online exam: Exam Accredited Administrator Certification Process Earn BMC Accredited Administrator for specific product interest Register and pay for BMC Certified Professional: Online Assessment for specific product interest Review Study Kit to prepare for Certification Online Assessment and Practical Exam Pass Certification Online Assessment Register and pay for BMC Certified Professional: Practical Exam for specific product interest Take and pass Multi-day Proctored Practical Exam 39

43 Need More Information? Benefits of BMC Certification Program it-training/it-training.html Preparing for the BMC Certified Professional Exam html Contact your Education Advisor customer-service/customerservice.html 40

44 BMC Certifications AMERICAS BMC Certified Professionals 41

45 APAC EMEA regions with bmc certifications 42

46 BMC 43 43

47 ATRIUM BMC Atrium

48 ATRIUM BMC ATRIUM CMDB : ADMINISTERING PART 1 RSMG-ACM BMC Atrium CMDB and Web-Based Training (WBT) 6 Hours Configuration Managers CMDB Administrators CMDB Application Developers IT Managers Project Managers BMC Remedy AR System : Foundation Part 1 RECOMMENDED ITIL : Foundation Certification ITIL : Awareness (WBT) This online course provides the fundamentals for using the BMC Atrium CMDB and product. BMC Atrium concepts, console features, and basic techniques are taught using task demonstrations and product simulations. The self-paced module quizzes allow you to test your skills as the course progresses. Describe the evolution of CMDB Recognize configuration management Describe the purpose of CMDB Identify Federation and its concepts Identify how Analytics and Atrium Orchestrator interact with the CMDB Identify the Common Data Model and its classes Identify the concept of Namespace and Extension Identify the purpose of reconciling CMDB data Identify the reconciliation process Identify the uses of Product Catalog Identify the normalization process Identify the BMC Atrium Core Console Navigate the Class Manager Describe the role of Service Catalog in BSM solutions Describe the role of Atrium Impact Simulator in BSM solutions Identify the necessity of planning CMDB 45

49 ATRIUM BMC ATRIUM CMDB : ADMINISTERING - PART 2 RSMG-ACM BMC Atrium CMDB Instructor-Led Training (ILO/ILT) 5 Days Configuration Managers CMDB Administrators CMDB Application Developers BMC Remedy AR System : Foundation Part 1 BMC Remedy AR System : Foundation Part 2 (ILO/ILT) BMC Atrium CMDB : Administering Part 1 (WBT) This course is designed for administrators and users responsible for administering or using the BMC Atrium CMDB product. Participants learn how to use the BMC Atrium CMDB Core Console to manage everything from the Common Data Model (including using the new deprecation utility); deprecate classes and attributes; create CIs; customize CI searches by using the new query builder; control access to the CMDB by applying permissions to specific instances; use the new Atrium Integrator feature to populate the CMDB; use the Product Catalog to add individual catalog entries; use the Normalization Engine and Reconciliation Engine to keep CI data clean and up to date; use the Federation Manager to federate CI data; and use the cmdbdriver utility to migrate CMDB components. Use tools to manage the Common Data Model Use the deprecation utility to deprecate classes and attributes Create custom classes Create regular CIs and relationship CIs Customize CI searches by using the new query builder Control access to the CMDB Federate CI data Use the new Atrium Integrator feature to populate the CMDB Use Product Catalog to add catalog entries Use Normalization Engine and Reconciliation Engine to keep CI data clean and up to date Use the cmdbdriver utility to migrate CMDB components 46

50 ATRIUM BMC ATRIUM CMDB : ADMINISTERING - PART 3 RSMG-ACM BMC Atrium CMDB Instructor-Led Training (ILO/ILT) 5 Days Configuration Managers CMDB Administrators CMDB Application Developers BMC Remedy AR System : Foundation Part 1 BMC Remedy AR System : Foundation Part 2 BMC Atrium CMDB : Administering Part 1 (WBT) BMC Atrium CMDB : Administering Part 2 This course covers advanced topics for the administration, implementation, and configuration of the BMC Atrium CMDB. Through a combination of experience, lecture, lab exercises, interactive scenarios, and collaborative discussions, you learn to model complex applications; extend the Common Data Model (CDM); use the Pentaho Spoon graphical user interface to build data transfer jobs with XML and CSV files as data sources; debug data integration jobs in Spoon; configure the CMDB to support Asset Management; reconcile across multiple discovery datasets; and work with various impact service models. In this workshop environment, students use a real-world case study to plan, analyze, determine, and perform the necessary steps to administer and configure the CMDB to support the corresponding business processes. Workshop activities include online demos, simulations and quizzes, scenario-based guided hands-on lab exercises, and research exercises. This course ends with a final examination and the designation of BMC Certified Administrator: BMC Atrium CMDB Upon completion, you return to your organization with increased visibility as a recognized BMC Atrium CMDB Management Expert and with improved capabilities to impact your business. NOTE: In this course, the BMC Certified Administrator: BMC Atrium CMDB exam is included. All students enrolled for the BMC Atrium CMDB : Administering Part 3 course are automatically enrolled for the exam. However, taking the exam and pursuing certification is optional. For more information, visit the BMC Atrium CMDB Certification page. Model complex systems Extend the CDM using extension packs Customize class icons Explore data federation using retrieval method Map assets to CMDB Normalize third-party data against the Product Catalog Use Pentaho Spoon GUI to load data from XML and CSV data sources Edit transformation job using Pentaho Spoon Customize the CMDB UI for asset management Reconcile multiple discovery datasets Predict impact on CIs using AIS console Create Dynamic Service Model 47

51 ATRIUM BMC ATRIUM CMDB : WHAT S NEW SPPT-ACMW-0800 BMC Atrium CMDB Web-Based Training (WBT) 2 Hours CMDB Administrators and Configuration Managers CMDB Application Developers IT Managers and Project Managers BMC Atrium CMDB : Administering Part 1 (WBT) BMC Atrium CMDB : Administering Part 2 (ILO/ILT) BMC Atrium CMDB : Administering Part 3 (ILO/ILT) The BMC Atrium CMDB : What s New course is designed for CMDB administrators, configuration managers, and application developers with previous BMC Atrium CMDB education and experience. This self-paced course introduces participants to the new features in BMC Atrium CMDB The course is designed for individuals who have progressed through the BMC Atrium CMDB learning path and want to learn how the new changes will impact the way they perform key functions in the CMDB when they upgrade to Identify new access point to launch Atrium Integrator console Review Pentaho infrastructure changes Describe AI Migration tool and workflow Identify additional Atrium Integrator enhancements Describe BMC Atrium Service Context architecture Identify Service Context Summary window View BMC Atrium Service Context information in BMC Atrium Explorer Describe Normalization Engine changes to support new Product Catalog data Describe Custom Normalization feature Use New Relationship and Impact tabs Show new Hub And Spoke configuration tab Identify New Service Provider option Identify Improved Product Catalog data provided by BMC Explain CMDB C API enhancements Show Atrium Single Sign-On enhancements Describe Reconciliation Engine enhancements Identify the online documentation portal Customize the Dashboard for your needs Export online documentation to PDF Leverage BMC communities 48

52 ATRIUM BMC ATRIUM CMDB 8.0: ADMINISTERING PART 1 SPPT-ACM BMC Atrium CMDB 8.0 Web-Based Training (WBT) 5 Hours Configuration Managers CMDB Administrators CMDB Application Developers IT Managers Project Managers BMC Remedy AR System : Foundation Part 1 This online course provides BMC Atrium CMDB 8.0 configuration managers, administrators, and developers with an introduction to CMDB administration. BMC Atrium concepts, console features, and basic techniques are taught using product simulations. The self-paced module quizzes allow you to test your skills as the course progresses. This course is a prerequisite to all other BMC Atrium CMDB 8.0 courses. Describe the evolution of CMDB Recognize Configuration Management Describe the purpose of CMDB Identify Federation and its concepts Identify the Common Data Model and its classes Identify the concept of Namespace and Extension Identify the purpose of reconciling CMDB data Identify the Reconciliation process Identify the uses of Product Catalog Identify the Normalization process Identify the BMC Atrium Core Console Navigate the Class Manager Identify the necessity of planning CMDB RECOMMENDED ITIL : Foundation Certification ITIL : Awareness (WBT) 49

53 ATRIUM BMC ATRIUM CMDB 8.X: ADMINISTERING PART 2 SPPT-ACM BMC Atrium CMDB 8.x Instructor-Led Training (ILO/ILT) 5 Days Configuration Managers CMDB Administrators CMDB Application Developers BMC Remedy AR System 8.0: Foundation Part 1 BMC Remedy AR System 8.0: Foundation Part 2 (ILO/ILT) BMC Atrium CMDB 8.0: Administering Part 1 (WBT) This course provides BMC Atrium CMDB 8.x application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Atrium CMDB 8.x application. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer and use the BMC Atrium CMDB 8.x application. Use tools to manage the Common Data Model Create custom classes Create regular CIs and relationship CIs Customize CI searches by using the new query builder Control access to the CMDB Federate CI data Use the Atrium Integrator feature to populate the CMDB Use Product Catalog to add catalog entries Use Normalization Engine and Reconciliation Engine to keep CI data clean and up-to-date Use the cmdbdriver utility to migrate CMDB components 50