Exhibitor Services Manual Table of Contents

Transcription

1 Exhibitor Services Manual Table of Contents All orders are governed by the GES Payment Policy and GES Terms & Conditions of Contract as specified in this Exhibitor Services Manual. ISSA/INTERCLEAN North America Las Vegas Convention Center October 21-23, 2015 GES Information and Order Forms 5 Welcome Letter 6 Section 1: General Information 7 G-1: Show Information 7 Exhibitor Installation /Dismantling Schedule 9 G-10: Trade Show Tips 10 Exhibitor Information Guide 11 Exhibitor Service Manual Checklist 17 Schedule Overview 19 Donation Information 20 On Peak Letter 21 Section 2: Booth Display and Services 22 ISSA Exhibit Booth Construction Guidelines 22 Booth Approval (Island/Peninsula) 33 Exhibit Policies for Distributors & Wholesalers 34 D-1: Standard Exhibit Systems Order Form 35 Standard Exhibit Systems Brochure 36 P-1: Convenience Package Order Form 38 Carpet Brochure 39 C-1: Carpet Order Form 40 C-2: Carpet Package Order Form 41 Standard Furniture Brochure 42 A-1: Furniture & Accessories Order Form 45 A-2: Furniture Package 46 A-6a: Carpet and Standard Furniture Package Order Form 47 A-6b: Carpet and Specialty Furniture Package Order Form 48 Specialty Furniture Brochure 49 B-1: Specialty Furniture Order Form 58 B-2: Specialty Furniture Order Form 59 I-1: Graphics & Signage Order Form 60 I-2: Digital File Preparation 61 Standard Graphics Brochure 63 R-15: Vehicle Placement Order Form 64 Motorized Vehicle Notification 65 Section 3: Exhibitor Appointed Contractors (EAC's) 66 Procedures for Using an EAC 66 EAC On-Site Wristband Policy 68 EAC Work Authorization Form 69 L-3: Notice of Intent to Use EAC and Policies and Procedures 70 Section 4: GES and Las Vegas Convention Center Services Need Assistance? Toll Free: Tel: Global Experience Specialists, Inc. (GES) 1 Order Directly Online:

2 Exhibitor Services Manual Table of Contents All orders are governed by the GES Payment Policy and GES Terms & Conditions of Contract as specified in this Exhibitor Services Manual. ISSA/INTERCLEAN North America Las Vegas Convention Center October 21-23, 2015 G-11: General Information 74 LV Contractor and Vendor Endorsements Form 75 H-4: Exhibit Hanging Sign Order Form 77 H-6: Truss Lighting Package Order Form 78 G-6: Show Site Work Rules 79 G-7: GES Terms & Conditions of Contract 80 G-3: 3rd Party Billing Request 81 G-3b: International 3rd Party Billing Request 82 L-2: Key Information\Supervised Labor Checklist 83 G-2: Payment & Credit Card Charge Authorization 84 G-9: Operation of All Mechanical Lifts 85 LVCC Ordering Information 86 Section 5: Utility Services 96 E-1: Electrical Rental Information 96 Electrical Checklist 97 Electrical FAQ 98 E-2: Electrical Rental Order Form 101 E-3: Electrical Labor Order Form 102 E-4: Electrical Booth Work Labor 103 E-6: Electrical Equipment Rental Order Form 104 H-9: TSE Stagehand Labor 105 E-10: Electrical Overhead Lighting Layout Form 106 K-1: Plumbing Order Form 107 K-2: Plumbing Labor Order Form 108 Section 6: Labor 109 L-1: Installation & Dismantling Order Form 109 T-1: In-Booth Forklift & Labor Order Form 110 H-1: Hanging Sign / Truss Labor Information 111 H-2: Hanging Sign / Truss Labor Order Form 112 H-5: Electric Chain Hoist & Truss Order Form 113 J-1: Cleaning Order Form 114 H-3: Booth Layout Form 115 R-12: Skid Accessible Storage Order Form 116 R-14: Cartload Service Order Form 117 R-14: POV Instructions 118 Section 7: Shipping and Material Handling 119 R-1: GES Material Handling Information 119 GES Transportation Plus 120 R-2: Material Handling Order Form 121 Special Handling Brochure 122 R-3: Pre-Printed Bill of Lading (BOL) and Outbound Labels Request Need Assistance? Toll Free: Tel: Global Experience Specialists, Inc. (GES) 2 Order Directly Online:

3 Exhibitor Services Manual Table of Contents All orders are governed by the GES Payment Policy and GES Terms & Conditions of Contract as specified in this Exhibitor Services Manual. ISSA/INTERCLEAN North America Las Vegas Convention Center October 21-23, 2015 R-7: Freight Service Questionnaire 123 R-8: GES Logistics - Domestic Shipping Quote Form 124 G-8: Fire Regulation Information 125 R-21: Targeted Move-in Information 128 R-22: Targeted Freight Information 129 R-9: Marshaling Yard & Direct Deliveries Information 130 H-1a: Hanging Sign Shipping Labels 131 R-5: Advance Shipping Labels 132 R-6: Direct Shipping Labels 133 R-4: Warehouse Storage Service Order Form 134 Targeted Floor Plan 135 Section 8: Insurance/Liability/Security 136 Security Information 136 Exhibitor Liability & Insurance Information 137 Sample COI 138 Protect Your Intellectual Property Rights (IPR) 139 G-5: Stop. Think. Safety. 141 SOA Security Order Form 142 LV Fire and Safety Form 143 LV Supervisory Personnel Form 145 Section 9: Official Vendors 146 Official ISSA Vendor Information Sheet 146 Pavilion Event Services Terms and Conditions 147 Audio Visual and Equipment Order Form 148 Booth Hostess/ Interpreters/ Modeling 151 Floral Order Form 153 Photography 154 FedEx Business Center 160 Location Flyer FedEx 162 Internet/Network Order Form 163 Lead Retrieval 169 Section 10: International Exhibitors 174 International Freight Forwarding and Customs 174 International Freight FAQ's 176 GES Global Transportation Plus 179 R-20: GES Logistics - International Shipping Quote Form 180 A-5: International Packages 181 Exhibitor Registration Information 182 Section 11: Hotel/Registration/Travel 183 Hotel and Travel Information 183 Activity Planners Brochure Need Assistance? Toll Free: Tel: Global Experience Specialists, Inc. (GES) 3 Order Directly Online:

4 Exhibitor Services Manual Table of Contents All orders are governed by the GES Payment Policy and GES Terms & Conditions of Contract as specified in this Exhibitor Services Manual. ISSA/INTERCLEAN North America Las Vegas Convention Center October 21-23, 2015 Section 12: Meetings / Hospitality 186 ISSA Meeting Hub Request Form 186 Convention Center Meeting Booth Request Form 190 Hotel Meeting Space Contact List 191 PRG Meeting Room Service Form 193 Aramark Exhibitor Catering Menus 196 Section 13: Advertising & Promotional Opportunities 213 ISSA Quick Link Page Online Innovation Award Program 214 Media Contact List 217 FedEx Scooter Rates 223 CMAC Shuttle Bus Promotional Opportunities & Rates 224 Index Need Assistance? Toll Free: Tel: Global Experience Specialists, Inc. (GES) 4 Order Directly Online:

5 GES Information and Order Forms 5

6 EXHIBITOR SERVICE MANUAL October (Exhibits 21-23) Las Vegas, NV Las Vegas Convention Center Dear Valued Exhibitor, Thank you for exhibiting at ISSA/INTERCLEAN North America, and welcome to Las Vegas! The 2015 Exhibitor Service Manual is available in PDF and electronic formats. All GES products and services can be ordered online to ensure an immediate confirmation. Please note that all utilities will be ordered through the appropriate Las Vegas Convention Center forms enclosed. Show Hours & Schedule: The ISSA/INTERCLEAN show floor will be open Wednesday-Friday. The trade show hours begin at 9:00am each day. Please be sure to plan your evening events accordingly. Highlighted programs and services for 2015: NEW Show Floor Happy Hour Thursday October 22, :00-5:00pm Network with peers, find new solutions, and enter to win premium prizes during the Show Floor Happy Hour. Participating in the raffle is easy and fun! Just visit participating exhibitors, who will be offering hospitality in their booth space, and pick up raffle tickets. NEW GES APP GES now offers the Expresso Mobile APP for ordering last minute items like chairs, tables, and carpet. You can also use the app to submit a service request, view you booth s order history and access show information. Friday Finale Friday is jam packed with a full day schedule. Don t miss the ISSA Excellence Award Ceremony featuring Shark Tank s Kevin O Leary, beginning at 1:00pm. Invite your customers to attend! Check out the ISSA Excellent Idea Contest with our excellent idea guru, Kevin O Leary. Three Keynote Speakers- The week is packed with a punch with three keynote speakers located on the trade show floor to increase show floor traffic to your booth. View speaker details at Earn Points- Book inside the official housing block, and earn 1 priority point, good towards your total booth points for the 2016 booth drawing plus get a free bus pass to the convention center by booking in the onpeak hotel block. Deadline to receive your point is August 14 th. View additional hotel details at Co-location Partners: ISSA/INTERCLEAN welcomes four co-locating partners in 2015; the Cleaning Equipment Trade Association, Building Service Contractors Association International, the International Executive Housekeepers Association, and the Association of Residential Cleaning Services International. IMPORTANT: Don t forget to customize your Digital Listing, as the information is used in the online exhibitor list, the Official Convention Program & Exhibit Directory, and the mobile app, all of which add value to your ISSA/INTERCLEAN experience. Learn how at Ask your sales representative Iris Weinstein or Mikel Gabrielson about the many branding opportunities available, and have one customized just for you! On behalf of the ISSA Board and staff, we look forward to seeing you in October! Sincerely, Kim Althoff Director of Conventions & Meetings 6

7 Show Information Page 1 of 2 G-1 All orders are governed by the GES Payment Policy and GES Terms & Conditions of Contract as specified in this Exhibitor Services Manual. INTERCLEAN NORTH AMERICA Las Vegas Convention Center October 21-23, 2015 Official Service Provider Global Experience Specialists, Inc. (GES) 7000 Lindell Road Las Vegas, NV Phone (in USA): FAX (in USA): Contact us Online: International Calls: International Faxes: GES will be onsite at your show to assist you in coordinating any last minute services, ordering additional products and answering any questions you may have. Show Information Booth Size: Aisle Carpet Color: 8' High Grey Backwall 3' High Grey Sidewall 1 - One line ID sign 10' X 10' Blue Important Dates Be sure to check all order forms for additional deadlines Discount Deadline Date Monday, September 28 GES orders must be received with payment by this date. Installation Sunday, October 18 8:00 AM - 5:00 PM Reference Target Floorplan of Dates & Times Monday, October 19 8:00 AM - 5:00 PM Reference Target Floorplan of Dates & Times Tuesday, October 20 8:00 AM - 6:00 PM Reference Target Floorplan of Dates & Times Please take notice - this event moves in on overtime, all applicable surcharges will apply Show Hours Wednesday, October 21 9:00 AM - 5:00 PM Thursday, October 22 9:00 AM - 5:00 PM Friday, October 23 9:00 AM - 1:00 PM Dismantle Friday, October 23 1:00 PM - 8:00 PM Saturday, October 24 8:00 AM - 5:00 PM Sunday, October 25 8:00 AM - 12:00 PM Please take notice - this event moves out on overtime, all applicable surcharges will apply. Empty Container Return Friday, October 23 2:00 PM Start time for Empty Container Return. Carrier Check-in Post-Show Sunday, October 25 10:00 AM Carriers post-show must be checked-in by this time. Facility Clear Sunday, October 25 12:00 PM All exhibitor materials must be removed. R B Need Assistance? Toll Free: Tel: Order Directly Online: Global Experience Specialists, Inc. (GES)

8 Show Information Page 2 of 2 G-1 All orders are governed by the GES Payment Policy and GES Terms & Conditions of Contract as specified in this Exhibitor Services Manual. Shipping Addresses Use Provided Shipping Labels in this Exhibitor Services Manual to Expedite Handling Consign all domestic shipments c/o GES. Please do not consign international shipments c/o GES. Contact our international division at: GESLogistic_international@ges.com. GES will not act as Importer of Record (IOR) or Ultimate Consignee regarding exhibitor freight and will not provide a Power of Attorney to any entity regarding exhibitor freight. Advance Shipments to Warehouse: c/o GES INTERCLEAN NORTH AMERICA (Your Company Name & Booth Number) 7000 Lindell Road Las Vegas, NV USA Direct Shipments to Exhibit Site: c/o GES INTERCLEAN NORTH AMERICA (Your Company Name & Booth Number) Las Vegas Convention Center 3150 Paradise Road Las Vegas, NV USA Shipments should arrive on or between: September 15 - October 14, 2015 Hours for receiving are Monday - Friday, 8:00 AM - 4:30 PM Shipments should arrive on: October 18, 2015, 8:00 AM - 2:00 PM October 19, 2015, 8:00 AM - 2:00 PM October 20, 2015, 8:00 AM - 2:00 PM Reference Targeted Floorplan for Dates & Times. Marshaling Yard Site Address: c/o GES INTERCLEAN NORTH AMERICA (Your Company Name & Booth Number) 2982 West Post Road Las Vegas, NV USA R B Order Directly Online:

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10 Trade Show Tips G-10 All orders are governed by the GES Payment Policy and GES Terms & Conditions of Contract as specified in this Exhibitor Services Manual. INTERCLEAN NORTH AMERICA Las Vegas Convention Center October 21-23, 2015 As your tradeshow partner, our goal is to provide you with hassle-free service so you can get on with your show. Even if you use an Exhibitor Appointed Contractor, you should have a basic working knowledge of the Exhibitor Services Manual contents and information. By following the information below, you will enjoy a smooth trade show experience. Ordering Trade Show Services Please include your complete customer information on each order form including address with zip code, phone and fax numbers, addresses, company, and contact name and most importantly, booth number. If you have multiple booth locations, please complete separate order forms for each location (booth, meeting room, etc.). Please ensure that the credit card information is complete and correct including the expiration date. When ordering carpet, draped tables or counters remember to select the colors you desire. Please make sure that the size of the carpet you order is appropriate for your booth space (e.g.; do not order a 10' x 20' carpet for a 10' X 10' booth). Keep the total square footage of your booth space in mind when you order your decorating items. Don't order more than will comfortably fit in your booth and still allow you to do business. Inbound - Move In Confirm your furnishings orders with the GES National Servicenter You should receive a confirmation of your order within 3-5 days of placement. Confirm target dates with GES and communicate them to your carrier. Keep the phone number of your carrier with you, including weekend contact and tracking numbers. Have your hotel information available, including phone number, address etc. After emptying crates, place empty labels on all sides of your crates and cases. Remember to remove old empty labels. Additionally, empty labels are sometimes color coded, so make sure you get the correct color and be sure your booth number is on each label. Showsite Put together a trade show survival kit to include in your freight or carry with you, including: Small Tool Kit Stapler, Scissors, Tape Pens & Markers for labels First Aid Kit Bottled Water Work Zone Customer acknowledges that the show site and surrounding areas are active work zones. Customer, its agents, employees and representatives are present at their own risk. Outbound - Move Out Keep in mind, the return of empty containers varies depending on the size of the show, so coordinate your outbound flight to accommodate this. GES does not provide security at show site. It is the Customer's responsibility to stay with their property. GES is not responsible for loss or damage to property left in the Customer's booth at any time for any reason Need Assistance? Toll Free: Tel: Order Directly Online: Global Experience Specialists, Inc. (GES)

11 Exhibitor Information Guide ISSA/INTERCLEAN North America 2015 will be held at the Las Vegas Convention Center in Las Vegas, NV. Exhibits are located in the Central Halls. Busses will drop off at the Central Hall entrance. Taxis will drop off at the North Hall entrance. All educational sessions, and speaker presentations will take place at the convention center. ACCESS FOR EXHIBITORS, MANUFACTURER REPS, EXHIBITOR APPOINTED CONTRACTORS (EAC) Please use the main exhibit entrance, marked as Central 1, during set-up days for both entering and exiting the exhibit hall. The same will apply for move-out. Exhibitors will be allowed access to the exhibit hall at 7:30 a.m. during show days. Manufacturer Representatives will be allowed access the same time as exhibitors, provided they have registered in advance and have their badge credentials. If they did not advance register, they cannot register on-site until Monday, October 19 th at 7:30 a.m. If your Manufacturer Representatives are assisting you in your booth during the set-up schedule, please remind them of this policy. AGE RESTRICTION No one under 12 years of age will be allowed on the exhibit floor under any circumstances during show days. AIRLINE/CAR RENTAL RESERVATIONS Special airfare discounts are available through the official airline and car rental carriers. Complete details can be found at AMERICANS WITH DISABILITIES ACT Exhibitors are advised of their obligations related to the Americans with Disabilities Act (ADA) which requires that the Exhibitor s display must be accessible to persons with disabilities, and the Exhibitor agrees that it is solely responsible for assuring that its display complies with the ADA. The Exhibitor hereby warrants that it will provide auxiliary aids and services to individuals with disabilities suitable for effective communications between all parties in accordance with the requirements of the ADA, so that the Exhibitor s display will be accessible, as defined in the ADA, to persons with disabilities. The Exhibitor further warrants that where the provision of such auxiliary aids would fundamentally alter the nature of the goods and/or services provided by the Exhibitor, the Exhibitor will notify ISSA of that fact at least two weeks in advance of the show and of the alternative measures it intends to take to assure compliance with the ADA during the period of the show. The Exhibitor agrees to indemnify and hold ISSA harmless for any claims arising out of or in connection with the Exhibitors display s failure to comply with the ADA. BADGE COLOR-CODING Badge holders will be color-coded as follows: Distributors / Wholesalers Building Service Contractors In-House Service Providers Associate / Publisher / Non-Exhibiting Manufacturers Manufacturer Reps. Exhibitor Green White Yellow Purple Red Red BOOTH DÉCOR/AISLE CARPETING The back wall and sidewall drapery will be blue. The aisles will be carpeted in blue. 11

12 BUSINESS CENTER The Business Center is operated by FedEx, offering a full range of services located in the Grand Concourse. They are open Monday-Friday from 8:00a.m. - 6:00p.m. CRATE REMOVAL, STORAGE AND RETURN Empty crates will be removed to storage and returned to your booth at the end of the show. Every empty crate should be marked or labeled with the booth number. EMPTY STORAGE labels will be provided and can be obtained from the GES Servicenter. Please make sure to use these labels so that your crates are ready for removal and storage. Do not store merchandise in crates or cartons marked for empty storage. DISMANTLING ISSA/INTERCLEAN North America 2015 rules prohibit early dismantling of your display. Any Exhibitor who dismantles their exhibit prior to 1:00 p.m. on Friday, October 23 rd, may be suspended from exhibiting at ISSA tradeshows for at least one year. A Dismantling Bulletin will be distributed to all exhibitors at show site. Note: An outbound Bill of Lading must be completed and turned into the GES freight desk. DISPLAY LIGHTING All special lighting effects will need to meet the fire code and be approved by ISSA. Please let your sales rep know if you plan to have any special lighting effects to ensure there are no unexpected obstacles onsite in Orlando. ISSA CONVENTION SEMINARS - Log onto for a complete conference schedule. Exhibiting companies and all their full-time employees receive a free educational conference registration (valued at $99 per person) as long as the ISSA Convention Seminars option is selected when registering. ELECTRICAL SERVICE Electrical power for lights and displays will be turned on one hour prior to show opening and off at show closing, unless special service has been arranged for in advance by the individual exhibitor. EXHIBIT CONSTRUCTION GUIDELINES & FACILITY POLICIES Please reference the ISSA/INTERCLEAN Booth Construction Guidelines for all construction guidelines, and facility policies. EXHIBITOR APPOINTED CONTRACTOR (EAC) Procedures for using an exhibitor appointed contractor (a contractor other than GES) can be found in the Exhibitor Appointed Contractors (EAC) section. Exhibitors are required to request permission at least 30 days prior to the show opening. Please use the EAC Work Authorization Form to request the use of an Exhibitor Appointed Contractor. Exhibitors may not appoint contractors for such services as drayage (freight handling), electrical, plumbing, telephone, booth security, booth cleaning and food services. Approved EAC s will be required to pick-up their wristbands to access the show floor. No one will be allowed on the exhibit floor without proper identification NOTE: Any EAC company must have a Clark County Business License to work at the convention center. Failure to comply will result in not allowing your EAC on the show floor. The same policy applies to supervisory personnel overseeing the installation. The Las Vegas Convention Center implements the ESCA Worker Identification System. All EACs are required to wear their ESCA badge. 12

13 EXHIBITOR MEETINGS/HOSPITALITY Exhibitors should be reminded that meetings cannot be held within your exhibit booth during non-trade show hours. Exhibitors are encouraged to minimize activities during the educational portion of the tradeshow, and to avoid meetings that would preclude Manufacturer Representatives or Distributors from attending ISSA Convention Seminars on Tuesday, October 21 st. Exhibitors may arrange a business meeting or plan a food function at one of the official ISSA Hotels during the non-show hours. A list of the hotel contacts can be found in the Meetings/Hospitality section. Details for reserving a meeting room and/or catering arrangements at the Las Vegas Convention Center can be found in this section as well. EXHIBITOR SERVICES The GES Servicenter and other official contractors have service desks set up for your convenience. You can find these service desks located downstairs (between C1 & C3) in the tunnel. FIRE (NO FREIGHT) AISLES No Freight (fire) aisles have been designated, which will allow GES to move freight in and out quickly. These aisles must not be used for any other purpose. Do not place any crates, merchandise or trash in these designated aisles. We appreciate your cooperation. FIRE REGULATIONS The Las Vegas Convention Center has specific fire and safety regulations/restrictions and permit requirements regarding display material within the exhibit hall. Please see the GES/LVCC Services and Insurance, Liability, & Security sections for complete information. FIRST AID / EMERGENCY First aid is located next to security by freight door #11. It will be staffed for the duration of the show, including move-in and move-out. In the event of a medical emergency while on-site at the Las Vegas Convention Center, any house phone can be used to report an emergency. The phone will automatically ring into the building s Security/Emergency Office. Please do not call 911 as this will only delay the emergency response. If dialing from a personal phone, call FLOOR MANAGERS The ISSA Floor Managers will be on the floor during set-up, show days, and dismantling to assist exhibitors in any way possible. If you encounter any problems, please call it to the attention of one of the floor managers. Your floor managers are Frank Glynn, Terry Duffy, Jim Adlesick, and Kevin O Hagan FOOD & BEVERAGE SERVICE Aramark is the exclusive caterer at the Las Vegas Convention Center. Aramark has created menus especially designed to accommodate the exhibit floor. Food and beverage services in your booth heighten your company s visibility, help to attract more potential buyers and increase trade show sales. Exhibitors may serve food and alcoholic beverages from their booth. Full details can be found in the Meetings/Hospitality section. Note: If you intend to serve logo bottled water, please be reminded there will be a corkage fee. You may want to consider purchasing this from Aramark. HAND CARRIED ITEMS Exhibitors may carry in small packages, including pop-up booths, provided they can be hand carried. Four-wheel dollies are not permitted. Access will be allowed through the C1 hall entrance. Exhibitors will not be permitted to unload private cars at the building entrance. You will be required to unload at the docks and items are subject to the material handling charge. HANGING SIGNS/BANNERS All Split-Island/Peninsula and Island exhibits of 1200 sq. ft. or larger will be permitted up to a maximum height of 30 ft. Smaller Island, Split-Island and Peninsula exhibits will be permitted up to a height of 22 ft. Please refer to the ISSA Exhibit Construction Guidelines for details. Please carefully review the GES policies for hanging signs/graphics/truss. You must order Labor prior to September 28 th. Hanging signs/truss must be received in advance at the GES warehouse no later than September 28 th. 13

14 HOTEL RESERVATIONS Book now through ISSA s provider, onpeak, to receive discounted hotel rates and a complimentary shuttle pass ($30 value). If you book outside of the Official ISSA/INTERCLEAN Hotel Block, you will be required to purchase a bus pass to ride the busses to and from the convention center. Passes can be purchased on-site at registration, or via your registration dashboard. Pass does not include service to/from the Westgate Hotel & Casino (formerly The LVH), due to their proximity to the convention center. When exhibitors book with onpeak, they will earn one additional priority point which counts towards your total points for the 2016 booth drawing. Reservations must be made by August 14 th to count. HOUSEKEEPING Janitorial services will be provided in the aisles and corridors during and after show hours. It is the responsibility of the exhibitor to arrange for cleaning services within their booth. Trash cans will be emptied and waste material removed when placed in the aisles after the show closes each day. The cleaning order form, for in-booth services, can be found in the Labor section. INFORMATION CENTER An Information Center will be located in the Grand Lobby near the Registration area. INTERNET/NETWORKING SERVICE Cox Communications is the official vendor at the Las Vegas Convention Center for internet and networking services. If you require these services, please refer to the order forms located in the Official ISSA Vendors section. INTERPRETING SERVICES In the event you need a translator, arrangements can be made through our service provider, Judy Venn & Associates (JVA). For additional information, please refer to the Official ISSA Vendors section. LABOR Please review the union guidelines for the installation and dismantling of your booth. Detailed information can be found in the Labor section. Please abide by the labor regulations. Order the services you will need pre-show and save money! LEAD MANAGEMENT EQUIPMENT (CompuLEAD) All registrants will receive a badge, which contains information gathered at time of registration. Please reserve your lead retrieval equipment through Compusystems by signing in to your Exhibitor Dashboard ( Early bird pricing ends September 7 th. If your order is received after September 21 st, equipment will be limited and offered on a first-come basis. Equipment can be picked up beginning on Monday, October 19 th. If you are requesting your equipment to be delivered and picked up from your booth, associated fees apply. NOTE: Please be certain to order electrical power in advance for specific lead management equipment (CompuLEAD desktop). There are other options for equipment that do not require power. Details can be found in the ISSA Official Vendors section. All lead management equipment can be rented with an associated fee. Through the BuyerConnect post-show promotional services, exhibitors will receive a list of all the attendees who swipe their badge while visiting their booth. Attendees can also receive a listing of all the exhibitors booths they visited. 14

15 LIABILITY AND INSURANCE Exhibitors are advised to see that their regular company insurance includes coverage outside of company premises and that they have their own theft, public liability and property damage insurance. ISSA and all organizations and individuals who are employed by or associated with it in connection with the show will not be responsible for injury and damage that may occur to an exhibitor or his/her employees or agents, nor to the safety of any exhibit or other property against theft, fire, accident, or any other destructive causes. Please review the Exhibitor Insurance & Liability responsibilities, which can be found in the Insurance/Liability/Security section. MEETING ROOMS An exhibitor is able to reserve a meeting room at the convention center to hold sales meetings or for hospitality purposes during non-show hours. There are also additional options for meeting space at our ISSA/INTERCLEAN Official hotels, as well as on the trade show floor, and in the ISSA Meeting Hub. Please refer to the appropriate forms that can be found in the Meetings/Hospitality section. MOBILITY SERVICES For wheelchair/electric or scooter rental call Visit Scootaround Mobility Solutions ( for further information or online reservations. Wheelchairs/scooters can be picked up at Fed Ex. MERCHANDISE REMOVAL If you wish to hand carry an item out of the building (including move-out), you must obtain a MERCHANDISE REMOVAL PASS from a Floor Manager. An Exhibitor badge is required to obtain these passes. Guards are instructed to stop anyone carrying out equipment without a pass. This is for the Exhibitor s protection. OVERNIGHT SECURITY AREA ISSA will provide an Overnight Security Area for use in storing valuable goods and merchandise. We strongly suggest that you store valuable merchandise or portable equipment, such as plasma screens, cameras, computers, etc., during non-show hours. There is no charge for this service. However, if your merchandise is handled by the General Contractor, material handling charges will apply. PARKING The daily fee is $10 with in and out privileges. If you are leaving the convention center and will return in the same day, you can get your ticket stamped for re-entry PHOTOGRAPHY ON SHOW FLOOR Video or still photography of an exhibitor s booth is not allowed. Exceptions are the Press, the Official Photographer and ISSA s Video Crew, or as approved by show management. If an Exhibitor wishes to videotape or photograph their own booth, they may do so by obtaining a Camera Pass from the ISSA Show Office in Room N220. REGISTRATION The Exhibitor Registration desk and Sales Office are located in the Grand Lobby. All exhibitors are required to register and pay the appropriate registration fees.* On-site registration for exhibitors will be open Monday, October 19 th, at 7:30 a.m. Exhibitors need to wear an Exhibitor s badge to gain access to the show floor. This includes move-in and move-out. *Register by September 18 th to receive one free trade show badge for every 100 sq. ft. reserved. Badge fees will apply after this date. SAMPLES / GIVEAWAY ITEMS Do not leave samples or giveaway items visible in your booth overnight. Secure them out of sight. You may use the free Overnight Security Area for this purpose. 15

16 SECURITY ISSA will provide security on the exhibit floor on a 24-hour basis during the entire period of the show (including installation and dismantling). Every reasonable effort will be made to prevent losses. The final responsibility, however, lies with the exhibitor. If you have items in your display that are vulnerable to theft, take advantage of the Overnight Storage Area. SIGNING BILLS FOR SERVICE The person in charge of your exhibit should carefully inspect and personally sign all work order forms. If you disagree with a bill presented for your signature, question it immediately. If you cannot come to a satisfactory understanding with the contractor, see the Floor Manager - do not put it off! Settle all bills before the close of the show. It is difficult to settle differences after the show has closed and you are back in your office! STANDARD BOOTH EQUIPMENT Included in the cost of your exhibit space is Standard Booth Equipment consisting of an 8 back drape and 3 side dividers. Also, included is a 7 x 44 identification sign. IMPORTANT: Please use the order form if you will require the standard booth equipment. You must also order your sign in advance as well. There will be a charge for orders placed after October 13 th. SUPPLY STORAGE If you do not have room in your booth to store all materials and supplies throughout the show, you can arrange through GES to have your necessary supplies stored and delivered to your booth before opening hours each day. Please remember, no deliveries are permitted for any reason after the show hours begin. Please note freight handling charges will apply. TRANSPORTATION ISSA will provide shuttle bus service from all official ISSA hotels to and from the Orange County Convention Center, except for The Westgate Hotel & Casino (formerly The LVH), due to proximity to the convention center. Service will operate beginning Tuesday, October 21 st, through the close of the show on Friday, October 23 rd. A schedule will be posted in all official hotel lobbies. If you booked your hotel reservations through the ISSA housing provider, onpeak, you will receive a complimentary bus pass (designated on your official show badge). Passes will not be required on the inbound to the LVCC on Tuesday and Wednesday mornings, If you book your hotel reservations with any other company than onpeak, you will need to purchase your bus pass ($30). Passes can be purchased on-site in Las Vegas or via your Exhibitor Dashboard on ISSA s registration site. Private Bus Service: If arranging private transportation (limos/buses), you will need to schedule your pickup/drop off with the ISSA/INTERCLEAN official transportation provider (CMAC). UTILITIES Electrical and plumbing services must be ordered through GES and telephone/internetnetwork services through Cox Communications. 16

17 EXHIBITOR SERVICE MANUAL October Las Vegas, NV Las Vegas Convention Center Las Vegas Convention Center Ordered? Form Deadline Date MANDATORY: Booth layout (must be approved by ISSA first) September 2nd MANDATORY: Contractor Requirement Form (EAC) September 18th Food Sampling Form September 28th GES Services Ordered? Form Deadline Date EAC: Notice of Intent to use an EAC September 18th MANDATORY: Payment & Credit Card Charge Authorization September 28th MANDATORY: 3rd Party Billing Request September 28th MANDATORY: Key Information/ Supervised Labor Checklist September 28th MANDATORY: Freight Service Questionnaire September 28th MANDATORY: Utilities: Electrical Booth Layout September 28th MANDATORY: Utilities: Plumbing Booth Layout September 28th Booth Display: Booth Layout (must be approved by ISSA first) September 28th Booth Display: Carpet September 28th Booth Display: Exhibit Standard System Order Form September 28th Booth Display: Furniture & Accessories September 28th Booth Display: Graphics & Signage September 28th Booth Display: Truss Lighting Package Order Form September 28th Booth Display: Truss Order Form September 28th Booth Display: Vehicle Placement Order Form September 28th Labor: Cartload Service September 28th Labor: Cleaning September 28th Labor: Electrical September 28th Labor: Hanging Sign September 28th Labor: In-Booth Fork Lift September 28th Labor: Installation & Dismantling September 28th Labor: Plumbing September 28th Labor: Stagehand September 28th Labor: Skid Accessible Storage September 28th Utilities: Electrical Rental-Floor Service September 28th Utilities: Electrical Rental-Overhead Service September 28th Utilities: Plumbing, Air, Water & Gas September 28th Shipping: Pre-Printed Outbound Material Handling September 28th Shipping: Transportation Plus Material Handling September 28th 17

18 EXHIBITOR SERVICE MANUAL October Las Vegas, NV Las Vegas Convention Center ISSA Services Ordered? Form Deadline Date ISSA Innovation Award Program Entry June 15th Convention Center Meeting Room Request August 1st 2016 Booth Drawing Deposit Due August 14th 2016 Booth Drawing Schedule Available Online August 19th 2016 Booth Drawing Begins August 24th ISSA Booth Approval September 1st Group Housing Block Room Assignment September 1st Exhibit Policies for Distributors & Wholesalers September 15th Motorized Vehicle Notification Form September 15th EAC Work Authorization Form September 15th Hotel Reservation Deadline September 18th Complimentary Badge Registration September 18th Booth Diagram Approval September 28th ISSA Meeting Hub Request October 1st ISSA Official Vendor Services Ordered? Form Deadline Date Lead Retrieval (CompuSystems) September 21st Temporary Personnel/Hostess (Judy Venn) September 28th Booth Security (SOA) September 28th Photography (Oscar-Einzig) September 28th Floral/Plants (Floral Exhibits, Ltd.) October 1st Computer Rental (PRG) October 7th Booth Catering (Aramark) October 13th Audio/Visual (PRG) October 22nd International Exhibitor Services Ordered? Form Deadline Date International Booth Package (GES) September 28th Ocean Freight (Rogers Worldwide) October 6th Air Freight (Rogers Worldwide) October 13th 18

19 EXHIBITOR SERVICE MANUAL October 20-23(Exhibits 21-23) Las Vegas, NV Las Vegas Convention Center SCHEDULE OVERVIEW Las Vegas Convention Center Central Hall October 2015 SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY Advance Shipment Deadline (begins 9/16/15) *Exhibitor move in: 8:00a.m.- 5:00p.m Direct Shipment Begins 19 *Exhibitor move in: 8:00a.m.- 5:00p.m. Exhibitor Registration 7:30a.m.- 5:00p.m. 20 *Exhibitor move in: P: P00a.m.- P8:00a.m.- 6:00p. 0.m Exhibitor Registration 7:30a.m.- 5:00p.m 21 Exhibit Hours: 9:00am-5:00pm o Early access: 7:30 a.m. Exhibitor Registration: 7:30a.m.- 5:00p.m. 22 Exhibit Hours: 9:00am-5:00pm Early access: 7:30 a.m. Exhibitor Registration: 7:30 a.m.- 5:00p.m. 23 Exhibit Hours: 9:00am-1:00pm Early access: 7:30 a.m. Exhibitor Registration: 7:30a.m.- 1:00p.m. 24 **Exhibitor Move out: 8:00a.m.- 5:00p.m. 25 **Exhibitor Move Out: 8:00a.m.- 12:00p.m. **Move Out: 1:01pm-8:00pm *MOVE-IN: Please refer to the Target Floor Plan for unloading and set-up times. Please note: Shipments received before or after the Advance Shipment Window will incur an additional cost. **MOVE-OUT: ALL Exhibitor materials must be removed by 12:00 p.m. on Sunday, October 25 th. Bills of Lading must be turned in and carriers must be checked in by 10:00 a.m

20 The ISSA Foundation is once again partnering with St. Jude s Ranch for Children this year and we encourage you to contribute your exhibit products at the conclusion of the show, and benefit from our free donation management services. Your company may qualify for a tax deduction of up to twice the cost, and you ll eliminate the cumbersome and expensive task of repacking and reshipping display merchandise. 1. Prior to the show, please complete this form and fax or it to Veronica Huening, St. Jude s Ranch for Children, Fax , VHuening@stjudesranch.org by Friday, October 9, During the show, a St. Jude s Ranch representatives will visit your booth to coordinate collection of your donated items. 3. At the show s close, St. Jude s Ranch representatives will collect your donations. 4. Following the show, St. Jude s Ranch will send tax documentation to your company. Tradeshow Pre-Show Donation Form My company will donate products at the close of ISSA/INTERCLEAN Our booth number is. Market value of donation is. I m not sure if we will donate products at the close of the show. Please stop by our booth number. My company will most likely contribute (check all that apply): Carpet/upholstery cleaning chemicals and equipment Cleaning solutions Cleaning tools and equipment Disposables Floor maintenance chemicals and equipment Food service supplies Furniture Janitorial supplies Maintenance chemicals and dispensing systems Paper products and supplies Plastic products and supplies Power cleaning chemicals and equipment Restroom equipment and supplies Specialty products, equipment and services Other: Company Contact Address Phone Fax City, State/Province, Zip/Postal Code Veronica Huening, St. Jude s Ranch, 100 St. Jude s Street, Boulder City, NV VHuening@stjudesranch.org or O; M 20

21 Dear Valued Exhibitor, As you may know, each year ISSA partners with onpeak to be the official housing partner of ISSA/INTERCLEAN 2015 and secures blocks of rooms at favorable hotels in our host city. This helps to ensure everyone has a place to stay and allows us to negotiate favorable rates for all our participants. As you begin to think about your 2015 Las Vegas travel plans, we would like to ask that you make your hotel reservations within our secured blocks and book only through onpeak. Housing is a key component in ensuring the success of our events and your reservations are a part of that. The more we are able to fill our room blocks, the more opportunity our association has to negotiate better concessions, such as lower room rates and complimentary amenities like free Wi-Fi. In addition to the support of our association, booking through onpeak allows you conveniences and flexibilities you won t find on other travel sites such as: Low rates. We have negotiated the lowest available rates (even below the rack rate). Hotel extras. Some of our hotels offer complimentary extras like free Internet access. Easy booking. Book with ease online for yourself or your group. Booking for 1 is as easy as booking for 50+. Flexible terms. We know plans change so that s why there are no change/cancellation fees and no full pre-payment required at the time of booking. Complimentary Shuttle Pass. Receive complimentary shuttle bus service between ISSA/INTERCLEAN hotels and the Las Vegas Convention Center a $30 value! To get started, visit onpeak.co/issa/hotelservices to complete the quick and easy booking process, and you ll be all set. You may also contact onpeak directly via at issahotelservices@onpeak.co. We sincerely appreciate your support for ISSA/INTERCLEAN 2015, and thank you for securing your hotel accommodations through onpeak. Sincerely, Kim Althoff Director of Conventions & Meetings 21

22 2015 BOOTH CONSTRUCTION GUIDELINES Las Vegas Convention Center Central Hall Las Vegas, NV October 20-23, 2015 Organized by: In association with: Recognized by: 22 issa.com/2015

23 CONTENTS TERMS & CONDITIONS... 2 LINEAR (STANDARD)/CORNER BOOTH... 5 PENINSULA BOOTH... 6 ISLAND/SPLIT ISLAND BOOTH... 7 PERIMETER BOOTH... 8 CANOPIES & CEILINGS... 9 CROSS-AISLE BOOTH SOUND TOWERS VEHICLES DEMONSTRATIONS

24 TERMS & CONDITIONS The following Terms and Conditions are part of the Contract between the Exhibitor and ISSA. Failure to comply therewith shall subject Exhibitor to the sanctions and penalties set forth. 1. GENERAL PURPOSE AND SCOPE OF EXHIBITION The purpose of ISSA/INTERCLEAN (hereinafter Exhibition ) is to promote business opportunities for products and services of interest to the general association membership. Firms may exhibit subject to the following criteria: The Exhibitor must own the exclusive rights to any and all products and brands that will be exhibited, or be the sole representative of such products for the United States. Firms rendering services to the cleaning industry may exhibit such services, subject to all other limitations and criteria regarding the Exhibition. Products and services exhibited must be consistent with the purpose of the Exhibition. Manufacturer Representatives (as defined in the ISSA Bylaws) are not eligible to exhibit. Branch members may exhibit but are subject to additional fees. ISSA reserves the right to allow firms to exhibit, on a case-by-case basis, subject to the sole discretion of ISSA and without prejudice toward competition. Denial of the right to exhibit may be based on previous violations of ISSA policies and past performance at ISSA events. 2. REGISTRATION OF EXHIBITOR PERSONNEL Only a firm s full-time employees and those individuals who are approved non-employees as per these Contract rules and regulations (i.e.: individuals representing advertising agencies, marketing consultants) may be registered as Exhibitor Personnel. Possible penalties include: confiscation of badges(s), removal from the trade show floor, and forfeiture of registration fees. In addition, penalties for a first violation may also include a $500 fine, suspension of membership, and suspension of show participation of one year. Penalties for a second violation may include a $1,000 fine, suspension of membership and suspension of show participation for at least two years. All penalties are to be determined and levied at the sole discretion of ISSA. 3. EXHIBITOR ENTERTAINMENT/MEETINGS Exhibitor firms and Exhibitor personnel may not open a hospitality suite or schedule a meeting, meal function, or any other event away from the trade show floor during official Exhibition hours. Potential penalties include all penalties listed in section EXHIBITOR INTELLECTUAL PROPERTY No Exhibitor may display any product or display or distribute any advertisements for a product that infringes upon the trademark, copyright or patent of another company. Exhibitor agrees to defend, at Exhibitor s expense, and to indemnify ISSA for any action brought against ISSA arising out of any dispute concerning Exhibitor s infringement upon the intellectual property of another. 5. APPLICATION Each Exhibitor must submit an application for Exhibit space and all fees due to ISSA consistent with the Terms and Conditions provided herein. Exhibitor understands that submission of a signed Contract application and fees is only an offer to enter into a Contract, which ISSA may accept or reject at its own discretion. ISSA shall indicate acceptance by providing the Exhibitor with written notification of such acceptance, either by fax, or U.S. mail, at which time a binding Contract shall be established. Fees due with submission of an application shall include a non-refundable deposit equal to 33⅓% of the total cost of the desired Exhibit space PLUS the full amount of the administrative fee. Exhibitor must pay the balance of the total cost of the reserved Exhibit space by May 1 of the year in which the Exhibition is to be conducted, or the Exhibit space may be released. For Contract applications submitted after May 1, 2015, full payment for the Exhibit space is required at the time of application. 6. REFUND POLICY/CANCELLATION/SPACE REDUCTIONS/RELOCATION REQUESTS Once an application and fees have been accepted by ISSA and Exhibit space has been assigned, a request for cancellation or reduction of Exhibit space must be made in writing to ISSA and will be considered final. A notification of cancellation or reduction in Exhibit space received by May 1, 2015 will be entitled to a refund of fees submitted minus the 33⅓% non-refundable deposit and the $450 administrative fee for any portion of space originally reserved and subsequently abandoned. Notifications of cancellation or reduction in space received after May 1, 2015 will not be entitled to any refund for the cancelled space. Once space has been confirmed and committed to an Exhibitor, a request to change Exhibit location for any reason may be accepted at the sole discretion of ISSA and is subject to forfeiture of the non-refundable deposit on the original space. 7. SPACE ASSIGNMENT When an Application for Exhibit Space and payment is submitted by the published deadlines, Exhibit space will be assigned and a confirmation will be provided by written notification to the Exhibit Contact noted on application. Exhibitors may reserve space in more than one location in ISSA s leased exhibit space at the sole discretion of ISSA. Initial space assignments will be made during the Booth Selection process. Exhibit Space will be assigned based on seniority and points. SENIORITY: All new and returning member Exhibitors receive +1 Seniority Point each year it exhibits with continual membership. Seniority continues perpetually unless a former Exhibitor does not exhibit for two consecutive years, 24 in which event it permanently forfeits all accumulated seniority. POINTS: An Exhibitor will earn +1 booth point for each 100 square feet reserved for the current year only. These points only apply for the one-year affected. An Exhibitor can earn +1, +2, +3 or +4 sponsorship points (Bronze, Silver, Gold, or Platinum) which will be credited toward the following year s booth drawing. In the event of mergers and acquisitions, seniority and points are not cumulative but the highest seniority and points of the merging firms will apply. ISSA reserves the right to delete all seniority and points and deny admission of employees of a specific firm at the sole discretion of ISSA in the event that a firm, or employee of the firm, either: a) publicly makes statements that defame ISSA or ISSA/INTERCLEAN, or b) violates ISSA/INTERCLEAN policies, specifically in regard to registration of individuals, conduct of an unapproved event off the show floor, or conduct of an event that is considered in conflict with ISSA/INTERCLEAN. ISSA reserves the right to rearrange the floor plan and/or relocate any Exhibit if deemed advisable in the best interests of the Exhibition at the sole discretion of ISSA. 8. SUBLEASING SPACE Exhibitors may not assign, sublet, or apportion the whole or any part of space assigned, or permit any other party to exhibit therein, or distribute any other party s advertising materials, or permit use of such space for the purpose of promoting any business other than that of the Exhibitor assigned to the space. 9. DISPLAY METHODS Common areas of the Exhibit hall, such as corridors, aisles, restaurants, or lounges may not be used for exhibiting goods or services, distributing literature, or making announcements. All demonstrations, sales activities, and distribution of circulars and promotional materials must be confined to the limits of the Exhibitor s Exhibit space. Methods of display that, in the judgment of ISSA, are not designed to achieve the purpose of the Exhibition, will not be permitted. ISSA reserves the right to forbid and enjoin the admission or conduct of persons, and the distribution of printed or other material that, in the judgment of ISSA, are inconsistent with the purpose of the Exhibition. Audio/visual, sound effects, lighting, music, entertainment, and other such activities are permitted provided the sound intensity, lighting or other actions do not interfere with the neighboring Exhibitors or their patrons ability to conduct business or are otherwise judged by ISSA to be disruptive of the Exhibition. All such effects are subject to approvals or restrictions of the Exhibit Facility and ISSA. 10. FOOD AND BEVERAGE Exhibitor may serve food and beverages, including alcoholic beverages, at its Exhibit space during Exhibit hours only if it has written authorization from ISSA and a written agreement with the official caterer of the Exhibit Facility. Exhibitors serving alcoholic beverages at their Exhibit space must provide ISSA with proof of insurance (consistent with paragraph 20, including host liquor liability coverage, naming ISSA as an additional insured). Exhibitor and its employees and agents shall not serve alcoholic beverages to anyone less than 21 years of age or to anyone regardless of age who is obviously intoxicated. Exhibitor agrees to indemnify and hold ISSA harmless with respect to any and all claims, losses, damages, liabilities, judgments, or settlements, including reasonable attorneys fees, costs and other expenses incurred by ISSA on account of any alcohol served at Exhibitor s Exhibit space. 11. BOOTH ATTENDANTS Each Exhibitor shall provide at least one booth attendant during Exhibit hours. Failure to comply with this provision shall subject the Exhibitor to the sanctions and penalties as set forth in Paragraph 26 All booth attendants must be bona fide employees of the Exhibitor, or the Exhibitor s Manufacturer Representative. In addition, Exhibitor may hire models to work in the Exhibit space. The attire of models employed by the Exhibitor and other booth personnel shall not exceed the boundaries of good taste as judged by ISSA in the exercise of its sole discretion. Subject to these rules and regulations, no Exhibitor personnel shall be in the booth of another Exhibitor without such Exhibitor s permission. 12. EXHIBITION SCHEDULE/INSTALLATION/ DISMANTLING Exhibitor shall adhere to the Exhibition schedule and shall strictly observe the opening and closing hours each day of the Exhibition as set forth in the Exhibition schedule. The Exhibition schedule, set up and dismantling schedule will be published and provided to each Exhibitor in the Exhibitor Service Manual. Exact move-in date will be reflected on the Targeted Floor Plan, provided by the official contractor. No Exhibit shall be packed, removed or dismantled prior to the closing of the Exhibition. Any Exhibitor packing, removing or dismantling the Exhibit or leaving the booth unattended prior to the official closing of the Exhibition may be suspended from exhibiting at ISSA trade shows for at least one year, and/or may be subject to the penalties set forth in Paragraph DISPLAY MATERIALS Booth decorative materials, including carpeting, must be of flame-retardant material or treated with an approved flame-retardant solution. Fabrics must pass the NFPA-701 code, and all other construction and decoration materials must pass the NFPA-703, chapter 2 code. Exhibit booth construction shall meet the requirements of 2003 NFPA 101, No combustible materials, merchandise, or signs shall be attached to, hung from, or draped over flame retardant sides or rear divider draperies, or attached to table skirting facing the aisles, unless flame-retardant. All flame-retardant material must be evidenced by a certificate of flame-retardant treatment by the manufacturer or 2