FACT SHEET FIBRE ACCESS BROADBAND FOR FTTP SITES

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1 TAP INTO RAPIDLY GROWING MARKETS WITH LAYER 2 INTERNET GRADE Telstra Wholesale s Fibre Access Broadband (FAB) enables you to tap into the rapidly growing residential and small business market by on-selling the fibre access broadband service provided over Telstra Wholesale s Internet Grade network. FAB delivers a broadband service via fibre-to-the-premises (FTTP) and offers wholesale customers end users speeds in excess of those currently available on the DSL-L2IG service. Our solution offers our wholesale customers the ability to package Telstra Wholesale s service with your own value-added applications and services. CUSTOMER BENEFITS PRODUCT FEATURES GREATER SERVICE CONTROL FAB connectivity is made with static Layer 2 Tunnelling Protocol (L2TP) tunnels and Broadband Virtual Local Area Networks (VLANs), giving direct access to end users sessions. VALUE-ADDED APPLICATIONS FAB provides a platform for value-added applications and services. RELIABLE AND FASTER ACCESS The FAB service supports static and dynamic IP addresses and gives faster access for downloading large files and gaming. 1

2 GROW YOUR BUSINESS Take advantage of end user access speeds Leverage Telstra Wholesale s extensive Internet Grade network and provide your customers with fast and reliable FAB access speeds of: up to 8Mbps downstream and up to 384kbps upstream up to 30Mbps downstream and up to 1Mbps upstream, or up to 100Mbps downstream and up to 5Mbps upstream (see The Facts for further details). Improve your bottom line FAB adds value for existing wholesale customers by allowing access to new markets to complement existing broadband offers, with potential benefits of improved customer loyalty and retention. Rely on a proven supplier You can depend on the experience of Telstra Wholesale when migrating to next generation products like FAB. Our experienced and dedicated staff can assist you with aggregating your Internet Grade data traffic on a state basis and minimising any downtime. Reduce operating costs Our FAB customers will save time and resources by minimising the need to train employees on new systems and processes. Our trusted customer interfaces such as LinxOnline Mobile (LOLM) and LinxOnline Interaction Gateway (LOLIG) (integrated B2B capabilities) provide a smooth and efficient transition for existing customers. Our people Our solution is supported by our premier technical and engineering workforce. You will spend less time worrying about network issues, giving you more time to grow your business and focus on your customers. COVERAGE The FAB service will be available in fibre access eligible areas. A full listing of the eligible sites can be found on the FAB product page on telstrawholesale.com. PREREQUISITES The FAB service can be supplied to an end user whose local Telstra exchange contains the appropriate Internet Grade equipment, i.e. OLT (Optical Line Terminal). Provision of the FAB service will be subject to a full service qualification process which checks that: the end user s local Telstra exchange has been FAB-enabled the end user s address is in a FAB eligible area, and there is a Basic Telephone Service delivered via fibre at the end user premises. 2

3 CONFIGURATION The Fibre Access Broadband service comprises two components: FAB end-user access; for each state in which a customer has end-user access, Broadband VLANs (which are each used to aggregate the customer s data traffic for that state). For each state in which the customer uses Broadband VLANs to aggregate their end users traffic, they must acquire one or more Ethernet accesses over which those Broadband VLANs will be provisioned. The number of Broadband VLANs and Ethernet Accesses required for each state (i.e. one or two) depends on the Broadband VLAN configuration the customer selects. 3

4 THE FACTS Network Data transmission rate options End user access Telstra Layer 2 Internet Grade (FAB-L2IG) network a) up to 8 Mbps downstream (from the exchange to the end user) and up to 384 kbps upstream (from the end user to the exchange) b) up to 30 Mbps downstream (from the exchange to the end user) and up to 1 Mbps upstream (from the end user to the exchange), or c) up to 100 Mbps downstream (from the exchange to the end user) and up to 5 Mbps upstream (from the end user to the exchange), except where an external ONT is installed, in which case the data transmission rate is up to 93 Mbps downstream (from the exchange to the end user) and up to 5 Mbps upstream (from the end user to the exchange). An IEEE /100/1000BASE-T Ethernet interface on the internal ONTs, or An IEEE /100BASE-T Ethernet interface on the External ONT. Target availability Telstra Wholesale Fibre Access Broadband has a target of 99.2 per cent monthly availability, on the Internet Grade network. Product configuration The FAB service is comprised of two components: a) FAB end user access; and b) Broadband VLAN for each state in which customer has an end user access. 4

5 ORDERING The following ordering options are available: LinxOnLine Ordering (LOLO) of end-user accesses and Broadband VLAN orders, and Business-to-business ordering of end-user accesses (LOLIG). These will be detailed in the Ordering and Provisioning Manual provided by your Telstra Wholesale Account Manager. DELIVERY While no minimum term applies to each individual FAB service, subject to certain exceptions, an early termination charge applies if an end user access is disconnected within six months after being activated. Where a FAB agreement is in place, indicative provisioning lead times will be: connection of end user access between one and three clear business days, depending on whether installation of an ONT is required; connection of Broadband VLAN dependent on the categorisation provided to the service; Broadband VLAN speed change five clear business days These lead times will apply when Ethernet based ISP access of sufficient capacity exists, the order has been accepted by Telstra Wholesale and the relevant infrastructure is available. MANAGING FAULTS Faults can be logged electronically through LinxOnline Service (LOLS) or through the National Wholesale Service Assurance Centre on Details about managing faults are set out in the FAB Operations and Maintenance Manual. The target response time for faults in a FAB end user access is 8 business hours from the receipt of a fault report. The target response time is 1-3 clear business days after the fault is reported, depending on the geographical area where the fault is located. Fault restoration activities are conducted between 8am and 5pm, Monday to Friday (excluding public holidays). FOR FURTHER INFORMATION Contact your Telstra Wholesale Account Manager or visit our website at: 5