Time Warner Cable Business Class Product Overview. Matt Ellison VAR Channel Manager

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1 Time Warner Cable Business Class Product Overview Matt Ellison VAR Channel Manager

2 Our National Footprint and Network Time Warner Cable Proprietary and Confidential 2

3 Why Time Warner Cable Business Class? Partners are increasingly turning to Time Warner Cable for: 1 Carrier Diversity Fiber and hybrid Fiber Coax network that completely bypasses the ILEC and CLEC infrastructure. 2 Reach Leverage National TWC infrastructure with large base of lit on-net buildings 3 Scalability Offer higher Internet throughput speeds as an alternative to traditional copper-based services like DSL or T1s

4 Regional/Metro Network Architecture Internet Internet TWC MPLS Network Metro Network Customer Site A Metro Network Customer Site B Time Warner Cable Proprietary and Confidential DWDM Optical Transport Network 4 Customer Site C

5 Typical Diversity in a Legacy Network ILEC/CLEC service is typically delivered across the same path and even same wiring sheath Public Internet ILEC TRANSPORT Central Office Carrier Neutral Co location Facility ILEC Network Office #1 LEASED ILEC TRANSPORT Metro Ring Offsite Partner Office #2 Time Warner Cable Proprietary and Confidential 5

6 Time Warner Cable Offers True Path Diversity Cable fiber optic transport delivers true path and sheath diversity Public Internet TWC MPLS Network ILEC Transport Line Carrier Neutral Co location Facility ILEC Network Office #1 ILEC Transport line Offsite Partner Office #2 Time Warner Cable Proprietary and Confidential 6

7 What s New? Building Lists o Updated Fiber On-net & Near-net lists to be provided o 98,000Near-net Fiber buildings o 53,000 Lit Fiber buildings o 900,000+ On-net Coax buildings Acquisitions & Partnerships o NewWave Communications: KY and TN o Dukenet in the Southeast o Insight Communications: IN, KY & OH o o Available Q3, 2013 Brighthouse Networks: FL, AL, MI, IN, CA 7

8 Cable Modem Solutions Data Over Cable Service Interface Specification (DOCSIS) Industry standard from CableLabs The Data Link Layer protocol that connects the cable modem on the customer premises to the cable modem termination system (CMTS) in the TWC hub site CMTS HFC Access Hybrid fiber/coax plant Cable Modems 2011 Time Warner Cable Business Services 8

9 Cable Broadband Access Tiers Product Types BOC Branch Office Connection (commercial location) NTW National Tele-worker (residential location) Standard Tiers 7 Mbps x 768 kbps 10 Mbps x 1 Mbps 15 Mbps x 2 Mbps 35 Mbps x 5 Mbps 50 Mbps x 5 Mbps Speeds up to 300 Mbps x 20 Mbps available ICB One Static IP or DHCP Included 5 and 13 static IP s also available (additional costs) 9

10 Cable Broadband Target Market CUSTOMER PROFILE SMB business owner or IT administrator looking for an alternative to DSL and/or data T-1 services Small Businesses: 1 50 employees PAIN POINTS Inability to properly upload/download files, affecting business productivity, due to slow Internet access Currently using data T-1s with limited bandwidth scalability Limited choices to receive high-speed Internet access because of the distance-sensitive limitations from their telecom provider s central offices (COs) 10

11 Ethernet Solutions Ethernet Transport Ethernet LAN (ELAN) Ethernet Private Line (EPL) Ethernet Virtual Private Line (EVPL) Time Warner Cable Proprietary and Confidential 11

12 Ethernet Access Options E Line E LAN Ethernet Private Line (EPL): Point to Point Endpoint connectivity directly between two locations Ethernet Virtual Private Line (EVPL): Point to Multipoint Connectivity from a central location to multiple locations Ethernet LAN: Multipoint to Multipoint High capacity connectivity between multiple locations Time Warner Cable Proprietary and Confidential 12

13 Fiber-based Dedicated Internet Access Delivered over dedicated fiber connection Scalable symmetrical speeds 5 Mbps up to 1 Gbps standard tiers 10 Gbps available Performance SLAs available MTTR Packet loss Availability Latency Supports use of BGP Multihoming load sharing Customer needs BGP skills 2011 Time Warner Cable Business Services 13

14 Ethernet Solutions Highlights Complete bypass of local Bell Central Offices Delivered 100% on Time Warner Cable s terrestrial based advanced hybrid fiber/coax network infrastructure Fully protected, carrier grade ring topology in our networks True Ethernet No TDM bonding Scalable Bandwidth Not locked into TDM channels (OC3, OC12, etc.) Robust Layer 2 Offering (from 10 Mbps to 10Gbps) MEF certified service delivery Time Warner Cable Proprietary and Confidential 14

15 Ethernet Solutions Benefits Highly Affordable An excellent alternative to Frame Relay, Private Line and Data T1 solutions Network Reach Terrestrial based network infrastructure that connects multi-location businesses in dispersed office locations, whether in metropolitan or outlying rural areas Easy Installation Migrate to Ethernet solutions with minimal disruptions to day-to-day business operations Easy to Manage Ethernet has been used in local area networks (LANs) for more than a decade, so IT personnel are familiar with this technology; includes SLA which outlines trouble resolution response times Cost Savings Flat rate pricing and no additional charges for support (including physical service calls), so costs are easy to understand and budgets are easy to manage Time Warner Cable Proprietary and Confidential 15

16 FIBER Service Level Agreements (SLA)* On-net Circuit Availability Priority One - Mean Time to Restore (MTTR) Roundtrip Latency Packet Loss DIA 45ms End to end: 99.99% 4 hours Metro E (metro) Metro E (regional) 10ms 25ms <0.1% Metro E (exception) 45ms *Full SLA Available Upon Request 2011 Time Warner Cable Business Services 16

17 Competition Data T-1/T-3 Fractional T-1, Bonded T-1s T-3, Fractional T-3 Older TDM technology Digital subscriber line (DSL) Utilizes existing telephone local loop Lower speeds both downstream and upstream As distance increases, available speed drops Ethernet Ethernet over copper (EoC) usually bonded copper pairs Ethernet over fiber Fiber-to-the-premises (FTTP), FiOS fiber-to-the-node (FTTN) Higher-speed services Requires build-out of fiber 2011 Time Warner Cable Business Services 17

18 Time Warner Cable Business Class Headquartered in New York, NY o Provides service in 29 states o 2 nd Largest Cable Co. in US o 12M Residential Subscribers o 51,000 employees Business-to-Business arm of TWC, providing commercial services since 1998 Part of a $19B, Financially stable company Dedicated National Support Team o Sales o Engineering o Provisioning o Billing Acquisitions & Partnerships NewWave Communications: KY and TN Dukenet in the Southeast Insight Communications: IN, KY & OH Brighthouse Networks: FL, AL, MI, IN, CA

19 Question and Answer 2011 Time Warner Cable Business Services 19

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