RCI Elite Rewards World MasterCard program Application Steps

Transcription

1 RCI Elite Rewards World MasterCard program Application Steps When customer agrees to apply for the card, provide them with the Terms and Conditions for customer review. If the customer agrees proceed to next step.

2 Provide attestation and obtain approval signature to take the credit card application. Only have them complete the top portion at this time. Have the customer complete the application. After the applicant has filled out the application and handed it back to you, please review it carefully to be certain that it is 100% complete. If blanks remain, you must politely ask the applicant to fill in the blank spaces. (in the case of paper applications) A complete application is completely filled in, contains all of the requested information, is legible, and is properly verified. The SS# question what do you do if someone refuses? Creating a SS# (or any other information) is considered bank fraud. You MUST verify the full SS# (not just the last 4 numbers) by asking the customer to read it back while hidden from view. (paper and electronic applications apply). Tell the customer all information is confidential to Barclays Bank, Delaware, and it is to comply with the U.S. Patriot Act and ensure the correct bureau is pulled.

3 Log into system Key in the completed application.

4 Skip the section labeled paperless statements and additional user should be left blank.

5 Instant Approval Customer has been approved - print out new disclosures for new customer. Please note that the box for the agreement will be greyed out until after you click print. Once you click print, check the box. A new screen will appear showing the account number that can be used for the down payment on the time share. Be sure to write down the account number and expiration date. Once you click the complete button, you will not be able to retrieve this information. Click on the Complete button to complete this application and to return to the login screen.

6 Documents to the customer Once you click Complete, all forms need to be delivered to the customer. If the customer still wishes to use the card for the down payment, provide them with the attestation form for additional signature to proceed. Once they have signed, scan and attestation form to Include the customer name, site id and date in the subject line. An example subject line would be: Joan Smith - XXXXXX Keep one copy for the resort records and return original to customer along with application

7 Some customers will receive a higher rate If this screen appears you will take the normal steps but there will be two boxes to check. Print out new disclosures for new customer. Please note that the boxes for the agreements will be greyed out until after you click print. Once you click print, check the boxes. Approval page Here the account number has been generated. There will be additional information for the new card holder. Be sure to write down the account number and expiration date. Once you click the complete button, you will not be able to retrieve this information. Click on the Complete button to complete this application and to return to the login screen. All forms must be delivered.

8 Unable to provide an instant decision - Additional information required Some applications will require addition information for completion. If this screen displays, follow given instructions. If the applicant is approved after speaking to the BCUS representative, click the link on the pend screen and follow the instructions on the check app status page. Check Application If an applicant is approved over the phone you will need to follow this process in order to obtain the temporary account number for the down payment purchase On this screen you will key in the Last name, last four of the social security number, and the zip code. Do NOT key in the address Click Check Status If the representative is not able to provide an instant decision then click the complete button on the screen shown at the top of this page. If the applicant is approved, proceed as with Instant Approval or as with the Higher Rate.

9 Unable to provide an instant decision There will be occasion that an instant decision is unavailable. If you get the pend screen, scan and attestation form to Include the customer name, site id, and date in the subject line. An example subject line would be: Joan Smith - XXXXXX Advise customer that you were unable to obtain an instant decision at this time and that they will receive a response in the mail. Then hand them back the keyed application and attestation form. Click on the Complete button to complete this application and to return to the login screen.