Field Service Automation

Transcription

1 Field Service Automation La solution anti-crise About us Mobile Token sa/nv Solutions for mobile professionals Software field services automation Unique experience (2002) Deployed in BE, FR, NL, UK, IT & EU Direct & Indirect Sales 20 people at your service! VC financial backing: Sherpa Invest. Lionel Anciaux CEO E: M: +32 (0)

2 Our Mission & Vision Help companies Automate office field interactions Optimize field operations reduce costs Increase revenues Control field operations How? Software platform & Packaged solutions Plan field activity Execute & report on activities Control & Automate reporting Our markets workforce management Public works, Builders Maintenance, repair, installations field marketing agencies. Sales, merchandising, storecheck, demo

3 Small marketing survey 62% work with a paper s agenda or an excel file to their schedule activities 47% communicate the planning at the office and 27% by a phone Call. 34% encode the work report data and 58% stock it in binders Most important improvements in the business Reduction of administrative works 61% Working time optimalization 33% Improve work s report management 32% Reduction of transportation s costs 25% Field force controls 23% Dec electrician (avg: 6 field technicians) with ANPEB mt celero field service automation Fleet Management Track & Trace People Management Profile & Time Registration Planning Building Site, install, repair, maintain Advanced field Reporting Work orders, pictures, forms Notifications SMS, mail or Fax Stories

4 Our Platform mt hydra WEB: Management & Reporting PC: Planning & Track&Trace Act mt aidoo GPRS, EDGE UMTS, WIFI ERP clients, assets, stocks, orders, reports platform insourced or outsourced (SaaS) mt celero - modules

5 Some references Business Partners mt Projects Case study #1: Elagage & entretiens de jardins Profile 60 workers. 20+ vehicles. Field workers: low profiles. Hundreds of clients. Several hundreds field reports / day! Problem Field reports multiple encoding (invoicing,payroll, dashboards ) Problems simply getting them Planning

6 Case study #1: Elagage & entretiens de jardins Solution Track&Trace Blackbox Badger reader + LCD screen POI + autofencing Planning Integration Secrétariat Social Avantages No (complex) user interface Direct user acceptance Automatic report generation $$$: No more field report encoding / reencoding Vehicle usage control $$$ reduce petrol consumption. Better usage Ready for future evolutions Case study #2: Installation & Maintenance Telecom Profile 15 technicians. Multiple interventions /day Complex installations Complex reporting Problem Increase # intenventions / technician Invoice real activities, faster Provide technicians with historical information Increase client satisfaction

7 Case study #2: Installation & Maintenance Telecom Solution Planning Tool Workorder, Tickets Field Dispatching Field Reporting on PDA Incl. Client Signature Integration with ERP Avantages Full data flow automation From client intervention notification to invoicing Build & Maintain a client database Increased invoicing volume Increased control less administration in the field Mobile Token solutions solutions anti-crise Administration cost reductions Increased field performance Increased control = reduce costs Vehicle usage Field personnel No large capital investment needed! Pay per use licensing model Return on investment can be in hours! Dixit one client