Enabling Broadband Anywhere

Transcription

1 Enabling Broadband Anywhere Sco$ Alerding Azotel Technologies, Ltd. Wireless Without Limits 2014

2 Carmel, Indiana 2014

3 THANK YOU! Double Radius!

4 Azotel Technologies - History Started as a Wireless ISP in Initially experienced exponential growth and then hit a barrier Barrier forced Azotel to connect multiple systems together Single largest barrier to Success and Started the process to Develop SIMPLer SIMPLer was designed for the WISP and ISP industry, by an ISP with Radio technology expertise Worldwide Network Deployments: 22 countries across 6 continents Size from 50 subscribers to 10 s of thousands

5 Azotel SIMPLer? Subscriber I Information M Management PLatform NOT JUST BILLING!!! Single Platform used for all business functions Enforces Proven Repeatable Process Access Technology Agnostic (Radio equipment, Wireline, etc.) Encompasses Best Practices from around the World Data Entered only ONCE anywhere in your business Access available anywhere online Azotel is about Enabling Profit Delivery to Shareholders

6 Without Azotel SIMPLer End- User Portal Helpdesk CRM Hotspot Support Coverage Checking Network Monitoring Provisioning Billing Inventory Management Bandwidth Management Reports Auto Disconnect

7 With Azotel SIMPLer Solved CRM Helpdesk Map & Coverage Chk. CRM Helpdesk Billing and Payments Billing Install, Provisioning Provisioning Coverage Checking Bandwidth Mgmt. ReporCng Bandwidth Management Reports Network Monitoring Hotspot Support Hotspot Support End- User Portal End- User Portal Auto Disconnect Inventory Management Network Monitoring Inventory Mgmt. Auto Disconnect Proprietary and ConfidenCal Azotel Technologies

8 SIMPLer Benefits and Goals No Need to Re- Invent the opera1onal wheel Allow operators to focus on their business Automate business funccons to streamline funccons Encourage growth with best in class solucons Reduce Costs and produce more Profits

9 SIMPLer Feature Overview CRM AcCve Billing System Auto- Provisioning Dispatch / Scheduling Bandwidth Management End User Portal Auto- Disconnect/Reconnect Integrated Hotspot System Inventory Management Network Monitoring Mapping & Coverage Dashboard and ReporCng

10 CRM Comprehensive customer data Create Custom Fields Attach files to customer record (docs/pics/etc.) Keep track of all history Mass tool Actively see graphs in record

11 AcCve Billing System Recurring and once-off active billing with triggers Multiple payment methods supported Credit Card, Check, Cash, ACH Flexible tax rate configurations Auto invoice generation Captive portal available for prepay services Customizable Invoice templates invoice, Send hard copy or do both Interfaces to multiple banking systems

12 Auto- Provisioning Automatically provision CPE at install Develop best practices for installs Record initial performance levels Increase the number of successful installs Support for many of the top manufacturers equipment

13 Dispatch & Scheduling Schedule your installs and repairs Uses Google Calendars for easy access Transfers data to calendar event Work order information Address and link to map Customer Notes Issue details

14 Bandwidth Management Use out of box WISP in a Box agent appliances Integrate control through RADIUS Third Party devices via RADIUS control Other

15 End User Portal View and edit personal information Open support ticket View and edit payment method View current balance Download receipts and invoices Make a payment View data usage Purchase Hotspot Access Run a speed test, and more. Kenny s Lawn Service

16 Auto- Disconnect/Reconnect No More Disconnect Tuesdays! Take action on Subscribers Don t pay on time Over-use subscribed usage/caps (Revenue Opportunity!) Customized Walled Garden Redirect to End User Portal Apply Settings Globally or Individually Fully customizable Notification Page NO operator intervention required Blame the actions on the system!

17 Integrated Hotspot System Branded CapCve Portal Integrated with MikroCk controllers Define Cme and data based products Provide free trial services StaCsCcs on usage Purchase tokens from End User Portal

18 Inventory Management Assign status to each piece of equipment Use: Currently in service Stock: Located at site not in service Fault: Issue with equipment Record equipment data IP Address / MAC Address Unit Value PO Number Serial Number Etc. SIMPLer automaccally matches CPE to Parent AP to Tower

19 Network Monitoring SIMPLer monitors equipment in the network Updates dashboard and map OpConal Alerts can be assigned Real- Cme graphing of key funccons Great first line of defence Built in tools Ping to mail Arping TCP Dump ARP Tables Traffic Analysis Usage graphs throughout network

20 Mapping & Coverage Plot customers on Google Maps and Google Earth IdenCfy customer type View network layout Show alerts on map Point to point tescng between any two locacons Plan expansion of network Now Integrated with TowerCoverage.com

21 Dashboard and ReporCng SIMPLer Retains full repository of all data Pull data in many ways Built in dashboard for key metrics Built in reports Customize reports with external system Financial reports Top Twenty reports

22 Thank you Want to see more detail? Sco$ Alerding Vice President Sales Azotel Technologies