Oracle Banking in Pacific Islands

Transcription

1 Oracle Banking in Pacific Islands 28 th ADFIP Annual Meeting Raratonga, Cook Islands Steve Modlin Senior Sales Director Financial Services Global Business Unit 1

2 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 2

3 ORACLE CORPORATION SCALE INNOVATION #1 in 50 product/industry categories 380,000 customers in 145 countries 20,000 partners 108,000 employees 14 million developers in Oracle online communities 32,000 developers and engineers 18,000 customer support specialists, speaking 27 languages 17,000 implementation consultants 1.5 million students supported annually 850 independent Oracle user groups with 800,000 members 5

4 Any idea what this graph represents? NZ USA

5 Any idea what this graph represents? 7

6 Day 1 Defence of the Cup begins Solutions I think we ll certainly have some good battles over the next week, anything can happen. At the end of the day, challenger Emirates Team New Zealand returned to its base with a 2-0 lead over defender ORACLE TEAM USA 8

7 After Race 11 not looking promising Solutions Emirates Team New Zealand leads ORACLE TEAM USA 8-1 on the scoreboard, with the winner the first to score 9 points. The Kiwis need just one more victory to win the America s Cup for the third time (1995, 2000), while ORACLE TEAM USA needs to win eight consecutive races to defend the trophy it won in

8 By the end - A massive comeback! Solutions We came from behind, the guys showed so much heart. On your own you re nothing, but a team like this can make you look great We were facing the barrel of a gun at 8-1 and the guys didn t even flinch With the challenger on match point, the defender closed out the series with eight consecutive victories. 10

9 5 challenges faced by Team Oracle USA Data collection Real-time analytics Performance sailing technology Historical analysis Extreme database performance Mastered using Oracle Technology 11

10 What has this got to do with banking Lets look at some parallels 12

11 The Ground Rules are Changing Massive debt loads weigh on the global economy Short term disturbances are also shocking the system Evolving customer habits presenting new threats Shifting role of products From simplistic volume driven customer acquisition to the quality of customer and lifetime value they create Regional factors are weighing in North America Banks are struggling with customer trust Europe - Sovereign debt crisis could be crippling Asia Pacific Expanding middle class set to propel banks 13

12 Retail Banking Industry has Witnessed Upheaval Significant financial stress, owing to margin pressure, sharp rises in loan loss provisions, and declines in asset volumes, revenues, and profits. Stricter government regulation aimed at mitigating risk and beefing up consumer protection The overall retail-banking landscape has undergone measurable change, altering the competitive position of many institutions. Customer behavior and expectations have changed, with a higher premium being placed on trust and reliability. The roles of products are shifting from simplistic volume based offering to relationship based offering and the lifetime value they create 14

13 What is Driving the Current Change? Customer Behavior Personalized service Anytime and anywhere banking Self driven approach Technology Evolution of mobile, internet and online channels Consistent service through multiple channels Competition Product innovation Pricing pressures Drivers for Change 15

14 Digital Banking Channels : Acting as a Game Changer Social Media users have increased Facebook reached 700 million users within seven years of its launch Twitter reached 200 million within five years MySpace has 80 million users Users are going mobile Mobile banking projected to get double from 200 to 400 million in % say checking account balance or recent transactions are the most common mobile banking activity 60% of the customers switch FI for non-availability of mobile banking 72% would replace some traditional app with mobile apps if the same customer service feature is available 16

15 Channels have Evolved as a Major Player Source: 2011 Retail Banking Voice of the Customer Survey, Capgemini,

16 What Will Influence the Bank of the Future? Digitization Increasing digitization of information Big Data Big Data conundrum will be tamed (i.e. by better understanding, integrating and aggregating their data) Beyond trading, Big Data applications will find application within banking and capital markets include Risk Analytics; Price Discovery; Fraud Analytics; Customer Behavior Analytics, etc Mobility Will have more intuitive applications that can solve business issues and reconnect more with the target customer Cloud The security and integrity concerns will start resolving itself Banks will come up with smart cloud strategy (e.g. hybrid cloud etc) increasing its penetration Social media Social media will find favour for many roles such as Marketing, Corporate communication and public relations, customer service, sales, market research, employee satisfaction and retention 18

17 IT Top trends 2013 Transforming IT spending habits Embracing social business Exploiting Big Data Creating customer-centric systems and culture Future-proofing your IT architecture Cloud computing as businesstransformation agent Big Data goes strategic Move at the speed of your customers CIO as Chief Acceleration Officer More Innovation, Less Integration Source: Forbes: Dear CIO: Are You Tackling the Top 10 Strategic Issues for 2013?: Bob Evans: 10 July

18 Key Investment Themes in Banking Customer Experience Knowledge Workers Compliance, Customer Insight Operational Efficiency Risk & Finance Enhanced Cross Sell / Up Sell Better Cross Channel Originations Improved Banking on Devices & Personalization Improved Interactions Improvements for Customer Care Strengthen Relationship Management Dodd Frank, FATCA & CTR, Real-time Fraud detection Customer Insight Analytics Data Management Platform Industrialized Processes Enhanced STP and Automation to focus on Business Demand Enhance TCO BASEL III, Liquidity Risk & Loan Loss Forecasting Stress Testing, Model Risk Management & Risk Appetite RAPM, Hedge Management 20

20 Financial Services is Strategic to Oracle Continuing Commitments and Investments Build industry functionality at every layer of the stack Deliver best-in-class industry capabilities Support end-to-end industry solutions through integration points with customer and third party apps Financial Services remains the dominant industry vertical for Oracle Continued massive investment in all sub-verticals OLTP and Analytics Increased end-to-end industry solutions through integration points horizontal technologies and applications 22

21 Investment in Innovation and Integration $4.5B $4.5B $1.3B $1.5B $1.9B $2.2B $2.7B $2.8B $3.3B $24B IN R&D SINCE 2004 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 Figures in GAAP 23

22 Oracle Financial Services Industry Coverage Banking Insurance Retail Life Corporate Private Wealth Banking Insurance P&C Health Capital markets Group 24

23 Enterprise Risk and Compliance Oracle Financial Services Analytical Applications (OFSAA) Enterprise Performance Management & Customer Analytics Oracle Financial Services Analytical Applications (OFSAA) Integrated Comprehensive Application Suite for Financial Services Oracle FLEXCUBE Direct Banking Siebel CRM CRM on Demand Oracle Policy Underwriting and Ratings Group Product Management and Enrollment Banking Oracle Banking Platform Oracle FLEXCUBE Universal Banking Oracle Financial Services Lending & Leasing Wealth Oracle FLEXCUBE Private Banking Insurance Policy Admin & Claims Life and Annuities Property & Casualty Health Enterprise Services Enterprise Payments Customer Content Management Revenue Management and Billing ERP & HR Oracle Enterprise Technologies 25

24 Oracle delivers on our vision for banking Delivering new value propositions to the market and gain market share INDUSTRIALIZED BANKING Re-engineer business processes to streamline efficiency and improve overall customer experience and business profitability ENABLING INNOVATION Reduce complexity and run the bank at a lower TCO on a secure and scalable integrated platform CUSTOMER AT THE HEART OF THE BUSINESS MODEL ENGINEERED FOR BANKING DRIVING GROWTH Increase the product per customer ratio through multiproduct bundled originations 26

25 Oracle FLEXCUBE 12.0 comes with an extensive business coverage Branch Servicing Branch Teller Internet & Mobile DELIVERY CHANNELS Wealth ATM POS IVR/Call Centre ORIGINATION & ACCOUNT OPENING Savings, Current Accounts Integrated Business Process Layer Retail Lending Corporate Lending Credit Lines Letter of Credit DEPOSITS Savings Current Accounts Overdrafts Term (Time) Deposits Microfinance LENDING Retail Lending Corporate Lending Leasing Syndication Collections & Recoveries 3 rd Party Commissions Securitisation CORE BUSINESS MODULES TRADE FINANCE Letters of Credit Bills Guarantees by Bank WEALTH MANAGEMENT Profiling & Planning Portfolio Definition Asset Allocation Corporate Actions Performance Analysis Order Capture Portfolio Valuation TREASURY Foreign Exchange Money Market ETD Derivatives OTC Derivatives Securities SWAPS & FRAS ISLAMIC BANKING Deposits Financing Trade Finance Treasury Management RISK & COMPLIANCE Credit Risk Operational Risk Market Risk Regulatory Capital Regulatory Compliance CRM Sales Service Islamic Financing OTHERS OBIEE Reporting CUSTOMER MANAGEMENT SERVICES ACCOUNT RELATED SERVICES PAYMENT RELATED SERVICES Customer Information Pooling & Sweeping Domestic Payments Relationship Pricing Charges & Fees Cross Border Payments Limit & Collateral Inventory Management SWIFT Gateway Safe Deposit Box Nostro Reconciliation Standing Instructions Campaign Management Loyalty Management Extensibility CORE & OTHER SERVICES Security & Access Product Ledger MIS & Reporting Fixed Assets Expense Processing 27 External

26 Oracle Financial Services Analytical Applications Risk Management Credit Risk Market Risk Asset Liability Management Liquidity Risk Counterparty Risk Capital Management Basel Regulatory Capital Retail Portfolio Models and Pooling Economic Capital Advanced (Credit Risk) Operational Risk Economic Capital Loan Loss Forecasting Hedge Management IFRS 9 IAS 32/39 Risk Adjusted Performance Stress Testing ICAAP/Risk Appetite Model Risk Performance Management & Finance Risk Management Regulatory Compliance (Financial Crime) Anti-Money Laundering Fraud Detection Broker Compliance Profitability Balance Sheet Planning Trading Compliance Performance Management Governance & Compliance Funds Transfer Pricing Reconciliation Customer Insight Pricing Management Customer Profitability Know Your Customer Operational Risk & Compliance Mgt. Operational Risk Business Compliance Risk Audit Continuity Risk Customer Insight Institutional Performance Retail Performance Marketing Customer Segmentation Channel Insight V

27 Industry Leadership Applications and Technology Leadership for Financial Services Applications ** Gartner: International Retail Core Banking (2012) Chartis: Financial Services Enterprise Governance, Risk and Compliance Solutions (2012) Tower Group: Global Loan Origination Systems (2012) Chartis: Oracle Category Winner for Integrated Risk & Finance Solutions (2012) Fintech 100: Oracle Top 10 Enterprise Company in Financial Services Technology Chartis: Oracle Category Leader for Basel II Solutions (2012) IDC: Financial Crimes and Compliance Management (2012) Celent: NA PAS Systems ABCD Analysis (2011) Gartner: NA Policy Administration Marketscope Positive (2012) Applications and Technology Gartner: MQ for DataWarehouse Database Management Systems (2013) IDC: Health Information Exchange Platforms (2012) Gartner: MQ for Business Intelligence and Analytics (2013) Gartner: Master Data Management of Customer Data and Product Data (2012, 2011, 2010, 2009) Gartner: CRM for Customer Service Contact Center (2012, 2011, 2010) Gartner: Corporate Performance Management Suites (2012, 2011) Gartner: Applications Infrastructure for SOA Projects (2012) Gartner: Data Integration Tools (2012) Gartner: Data Quality Tools (2012) ** Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose 29

28 Succeeding Together with our Clients 30

29 FLEXCUBE offered Wells Fargo a flexible architecture to enable scale, adaptability and platform growth. The system has 'agile and scalable business and technology architecture' and will improve development and time-to-market of new products. Its 'proven implementations in over 120 countries' was also a contributing factor" Judd Holroyde Senior Vice President and Head of Global Product Management and Delivery, Wells Fargo 31

30 For us, Oracle Banking Platform forms the foundation of our strategic banking transformation initiative. It will give us the agility we need to rapidly adopt new business models, bring new services and products online quickly and deliver world-class service to our clients across any channel they prefer." Gavin Slater Group Executive, Group Business Services National Australia Bank 32

31 "In the past, to launch a new product we needed to check up the IT s schedule. It could take months, or even a whole year to complete. It s too slow to push up something new and a good opportunity on the market could thus be lost. However, with the new system FLEXCUBE in production, the business can simply set up parameters in the parameter center to define a new product they need. It saves time a lot in product development. After the system has run for a while, new products can be created in a few weeks. Xie Yonglin Vice President, Ping An Bank 33

32 We are responding to the changing face of banking by significantly enhancing our branch and digital offerings. Providing more flexible and agile branches and continuing to innovate in online and mobile are key to the success of our strategy. Oracle's platform will help us provide a single source of customer truth that delivers a consistent and high quality experience irrespective of how our customers choose to bank with us. Jeff Jacobs Chief Technology Officer Westpac Banking Corporation 34

33 Oracle banking clients in Pacific Islands Samoa Vanuatu In discussions : Fiji Solomon Islands Others 35

34 11,000 Staff 8,500 Customers 2,000 Partners 36

35 Oracle Partner in the region Key specialist in banking related software products and services 37

36 JMR Infotech History with Oracle FSGBU 2012 First License-cum-Implementation Sales Aman Bank, Libya July 2012 FUDA Signed September 2013 Oracle Platinum Partner Specialized Financial Services 2013 First OFSAA License and Implementation Deal - GT Bank, Nigeria 2010 First End to End FLEXCUBE Implementation SICOM, Mauritius December 11, 2010 Oracle Gold Partner Certified FLEXCUBE Services on To Date 75+ Clients in FLEXCUBE Services Space March 17, 2010 Signed Master Consulting Agreement 2008 First FLEXCUBE Engagement - OTP Bank 38

37 Contact Details Steve Modlin Telephone: +61 (2) Mobile:

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