Go beyond trade finance automation

Transcription

1 Trade Services Solution insight Go beyond trade finance automation End-to-end trade services to drive sales and boost margins

2 Turn transaction efficiency into service leadership & product innovation How will you gain competitive advantage in the trade business?

3 Trade finance: the new power of efficiency Trade and trade finance are changing. On the one hand, growth is being held back by rising costs and risk. Outdated systems make it difficult to meet client demands for online services and transaction efficiency. On the other hand, rising international trade volume and the demand for working capital services present a clear opportunity for banks. It is possible to seize this opportunity, while reducing IT and operational costs and increasing client satisfaction. Low levels of STP restrict business growth, increase expensive errors, affect service and lead to higher staff and operations costs. While banks are keen to increase the volume and value of trade finance business, many are restricted by a lack of scalability, automation, and limited client access to consistent online or channel services. Traditional paper based instruments like guarantees remain highly manual and carry operational risk. They are often cost, time and compliance intensive which makes it hard to meet the service level agreements (SLAs) clients demand. Digitisation is here. The ICC Bank Payment Obligation (BPO) is emerging, paving the way for new models for financing and risk distribution. Banks are thinking beyond Letters of Credit (LCs). Harnessing the potential of electronic data exchange and new tools for risk mitigation, with seamless processing, are the key to product innovation and finding a competitive edge. Misys FusionBanking Trade Services Solution Insight 3

4 Focus on margin improvement International trade has consistently grown at twice the rate of the global economy in the last 30 years but bank revenue growth has remained relatively flat. Nearly 50% of banks are replacing outdated trade systems with modern workflow solutions to reduce cost and labour requirements. Banks are converging trade with open account services to offer cost-effective solutions and streamline the business. Many have not evolved to deliver online trade services, fully integrated with back office processing and workflow whether for a single site, or across branches. This is a significant barrier to scale, transparency, service consistency and margin improvement. Service - the key to retention and growth STP from channel to operations is what corporates expect. Improving transaction turnaround, while reducing errors and exceptions helps to increase client satisfaction and win new business. With this level of automation more accurate and competitive SLAs across the range of trade and open account products become a reality. In conjunction with this automation, enhancing client self-service and collaboration via online channels can deliver a significant competitive advantage, especially if also combined with other working capital services. Take advantage of innovation The goals of investment in innovation are to enhance productivity and service, while improving process efficiency. Achieving these goals increasingly calls for platform integration across trade and supply chain finance and the workflow control to deliver the programmes and SLAs your clients expect. To capture the potential of enablers such as the BPO, banks can think beyond the LC. New technology opens the door to open account business, providing the flexibility to deliver new product offerings for the mitigation of risk, liquidity support and financing. 5.1 % 56 % 49 % Projected annual growth rate in international trade through With trade on the rise there is a clear opportunity for established banks to capture a share of new business. Banks said investing in streamlining the trade finance business was a top priority when looking to grow their trade finance business. Banks recognise that complexity and inefficiencies in existing systems are blocking their ambitions in trade finance. Banks plan to adapt or replace trade finance systems within three years. There is a clear appetite among players in the market to invest in better systems and technology in order to improve performance in this area. The primary driver of change identified was the need to drive competitive advantage. In summary Growing trade and supply chain finance revenues are there to be captured but in many cases banks systems are not ready to support their ambitions. With a continued focus on STP and by embracing a unified approach to trade that supports digitisation and client self-service for both traditional trade and open account, banks can drive revenue growth through cost reduction, market leading service and product innovation. Sources: ICC Global Trade Survey, Rethinking Trade and Finance 2014; Finextra Global Trends, Transaction Banking 2013; CEB TowerGroup 4 Misys FusionBanking Trade Services Solution Insight

5 Misys FusionBanking Trade Services Delivering ROI in Trade Finance Around 200 banks across the world rely on Misys Trade Services Solutions. Our front-to-back offering delivers core functionality for both trade and supply chain finance. Case based analysis shows that our solutions enable banks to: Cut costs, increase efficiency and improve margins Our customers achieve transparency across regional and global trade processing and can automate processes, reduce exceptions and increase throughput. They can also increase efficiency with an enterprise view of operations and SLAs. Banks have grown corporate banking revenues by 89% within one year. A tier one bank recognised significant ROI within 3 years, reducing IT and operational costs by 80%. Win on customer service and reduce client attrition With automation from online services to back-office processing, service is consistent and delivery assured. Dashboards allow for greater responsiveness and the solution includes market leading SLA management and workflow tools. Broaden revenue options and innovate for your clients Benefit from new revenue streams by offering products such as invoice discounting or Open Account services, such as the BPO. Additionally, offering Financial Supply Chain Management services on the same platform as traditional trade enables you to offer value added working capital finance services to customers. FusionBanking Trade Services comprises of FusionBanking Trade Innovation, the market-leading trade finance back-office system, and the corporate online front-end, FusionBanking Corporate Channels. Together, these make a fully integrated front-to-back offering. These can also be licensed separately and integrated with a bank s existing back office, core banking or online banking platforms. The solution has been recognised by CEB Towergroup, Global Trade Review, Trade Finance Magazine and Trade and Forfaiting Review as the leading solution for Trade and Supply Chain Finance. Misys FusionBanking Trade Services Solution Insight 5

6 End-to-end trade and financial supply chain services Misys FusionBanking Trade Services FusionBanking Trade Services supports the front to back automation and management of traditional trade finance from client through to operations (LCs, Guarantees and Collections) and open account/ Financial Supply Chain Management services (clean payments, invoice discounting, approved payables finance and factoring, the ICC Bank Payment Obligation and SWIFT TSU). These capabilities are fully integrated with the online channel and dedicated mobile application, providing operational STP and significantly reducing processing times for your customers. Front-to-back trade and supply chain finance - from client to operations Risk management FusionRisk Risk distribution FusionBanking Lending FusionInvest Corporate Client FusionBanking Corporate Channels: Trade Services STP efficiency Advanced workflow management Competitive SLAs Bank User FusionBanking Trade Innovation Traditional trade MT798 Approved payables Invoice discounting ICC BPO Workflow orchestration Software Development Kit Misys MAPs and Models ISO TSMT Tailored dashboard Client segmentation & prioritisation 6 Misys FusionBanking Trade Services Solution Insight

7 Streamlined workflow Advanced workflow management capabilities enable you to streamline the transaction lifecycle, as well as the whole workflow of the trade finance operation. FusionBanking Trade Innovation enables banks to define SLAs for each customer. With its processing capability, banks are able to create centres of excellence and reduce operating costs by using centralised resources and achieving economies of scale. A one-stop shop for online working capital services FusionBanking Corporate Channels provides your corporate clients with a single shop window for all of your trade finance, financial supply chain, cash management, treasury and lending services should you want to deliver them via a single channel. From a trade and supply chain finance perspective both you and your clients gain a single view across domestic and international trade transactions for more centralised management and efficient transaction processing. The implementation approach allowed us to get up and running on the platform very quickly across our Asian business and is enabling NAB to have a standard operating model across the region and for the global business. We are constantly looking to improve the way we deliver new products and services to our clients. Misys gives us the flexibility to do this. Mark Borton Head, Product Management Asia, Global Transaction Banking at National Australia Bank Misys FusionBanking Trade Services Solution Insight 7

8 Replacing systems for a competitive edge Trade finance banks are replacing outdated trade finance systems to achieve competitive advantage. Primary Value of a Modern Trade Finance Solution Percentage of Respondents, 2014 Competitive advantage 41% Ongoing costs and maintenance 16% Functionality 13% Financial return on investment 13% Enhancement of client value 9% Process improvement 9% 0% 25% 50% Low ROI Potential High SaaS/Cloud Deployment Dashboards and Analytics BPO Trade-SCF Platform Integration Automated Compliance Screening Mobile Applications Paperless Processes Trade-Treasury Platform Integration Definitions ROI Potential: Measures the relative returns an institution can expect to receive from an investment in the technology. Technology State: Measures the technology s level of development Workflow Impact: Measures the level of change the technology will have on current operations and processes Market-Ready Technology State In Pilot Workflow Impact Minimal Medium High n =31. Source: 2013 and 2014 CEB Financial Services Technology Investment and Adoption Survey 8 Misys FusionBanking Trade Services Solution Insight

9 Real return on investment Misys studies show that with FusionBanking Trade Services, our clients achieve measurable results and ROI. Eliminating error rates in trade transaction processing - Misys clients have experienced a 75% -100% reduction in processing errors. Improvement in processing efficiency - for import and export letters of credit, shipping guarantees, guarantees, collections, clean bankers acceptances and participations. Studies of Misys customers noted increased employee efficiency of between 20-40% and a 60% increase in throughput of documentary trade instruments. Improvement in operational margin cost benefit analysis indicates an average 30% uplift in operating margins, taking into account cost reductions and productivity increases. Automation for increased revenue potential Banks in our studies realised between 50%-75% revenue growth in their trade finance business. One bank in Asia-Pacific has experienced revenue growth of 89%, expanding its international trade finance business significantly with the Trade Services module of FusionBanking Corporate Channels. With workflow control and by streamlining the transaction lifecycle on an international platform, Misys clients have the operational backbone to grow, and the client-facing solution for consistent and innovative service delivery. Digital solutions have helped to increase client corporate banking revenues by as much as 89 % Cost benefit analysis shows an 8X cost reduction in the acquisition and onboarding of new clients with unified portal solution x8 Corporate digital channels increased win rates of Corporate RFPs by 50 % Misys FusionBanking Trade Services Solution Insight 9

10 FusionBanking Trade Services in action This leading regional bank eliminated 70% of its paper-based processes and created fast, seamless service for its corporate clients. Misys FusionBanking gives us a trade back office that is among the best in the industry and that provides significant back office efficiencies. COO, Regional bank, Middle East This bank aims both to grow its trade business aggressively and bridge the gap with regional and international competition. Currently the bank sees around $150 Million USD per annum in trade commissions. With a front to back system for trade services the bank is on course to double its revenues in the next three years. Front-to-back and multi-channel A decentralised approach put the bank at a disadvantage. Now able to launch new products and implement new pricing more quickly the bank is able to tailor services to clients needs. The bank s clients reported increased win rates when bidding for government RFPs due to a reduction in the turnaround time for letters of guarantee. Its Chief Operating Officer explained: The connection with our clients is more important than the size of our business, and we see technology as the way to give clients the products and services they need. The efficiencies that seamless processing will bring will drive our future growth and competitiveness. Clients used to come into branches and give instructions to the bank. We can offload 70% of that to online now. We have STP with less requirements for manual processing in the back office and reduced exceptions. Cash and trade together The bank invited leading international vendors to propose multi-channel corporate banking solutions too, looking in particular for an integrated approach to cash and trade transactions. We saw vendors who were strong in each of those categories, recalls the COO. What made Misys FusionBanking stand out was the fact that it brought cash and trade together in both the front and back office, fully integrating with our core banking system. Cash transactions and trade transactions tend to go hand in hand for our corporate clients. Misys FusionBanking has enabled us to bring these together for corporate clients, with all the necessary facilities and limits. He adds: Misys FusionBanking gives us a trade back office that is among the best in the industry and that provides significant back office efficiencies, interfaced directly with a channel solution. Our experience with Misys has been very good. We felt that Misys treated us as an anchor client, and our successful results reflect this focus. 10 Misys FusionBanking Trade Services Solution Insight

11 Proven award winning solutions Global Trade Review 2013 Winner: Best Trade Finance Software Euromoney Trade Finance Awards for Excellence Winner: Best trade finance tech-solutions company Trade and Forfaiting Review Gold Medal: Winner: Best trade finance software vendor Banking Technology Awards 2013 Winner: Best Payments Product or Service TowerGroup: Trade Finance - Vendor Analysis 2014 Misys Best in Class solution for Corporate Client Service and Transactional Capabilities

12 About Misys Misys is at the forefront of the financial software industry, providing the broadest portfolio of banking, capital markets, investment management and risk solutions available on the market. With more than 2,000 customers in 130 countries our team of domain experts, combined with our partner eco-system, have an unparalleled ability to address industry requirements at both a global and local level. We connect systems, collect data and create intelligent information to drive smarter business decisions. To learn more about how our Fusion software portfolio can deliver a holistic view of your operations, and help you to solve your most complex challenges, please visit misys.com and follow on Twitter. Corporate headquarters One Kingdom Street Paddington London W2 6B United Kingdom T Misys and the Misys globe mark are trade marks of the Misys group companies Misys. All rights reserved. / 0115