Recovery Services Barking & Dagenham Welcome Your guide to drug and alcohol treatment and recovery pathways in Barking and Dagenham
What Next? Barking and Dagenham has a range of services available to anyone who wants to make changes to their drug or alcohol use. Your treatment will start with an assessment of your health and social needs and your strengths, and will include an assessment of your personal qualities, skills, past experiences, and any support you already have in place from family and/or friends. Your recovery worker will meet with you, and together you will draw up a recovery plan. This plan will be based on the goals you want to achieve during and after treatment, and will be used and reviewed regularly to ensure we re on the right track. Steps to Recovery: 1 Your decision to enter treatment 2 Your assessment 3 Medically assisted recovery (titration), if necessary, and allocation of your care co-ordinator 4 Agreeing your Recovery Plan from a range of options Your recovery worker will support you during your time in treatment, and will talk with you about your options. They will make referrals to specific treatments or other services that you might need. 1 2
Detox (inpatient or community) DRR (Drug Rehabilitation Requirement) Counselling ETE (Education, Training and Employment support) Signposting: mental health, accommodation + ABIT Volunteer options Relapse prevention BBV support Peer support groups and mentoring Harm reduction advice Alcohol treatment and support (CAT, BIS) Money advice Ear acupuncture Key work sessions 12-Step Fellowships (AA, CA, NA, AlAnon) Foundations of Recovery Programme Medically assisted recovery IDVAS (Independent Domestic Violence Advocacy Service) Rehab SMART groups (Self Management and Recovery Training) Creative groups Work Programme Relapse Prevention Job centre plus Service user involvement Oral health care Dietary advice Complex Needs Team Medical Review Needle and Syringe Programme (NSP) 3 4
Recovery Plan Options Art Group Art Group is an abstinence-based aftercare group. The group oers a safe environment where service users can use art to explore their lives with fresh eyes and build their confidence and self-esteem. Art can be a distraction from cravings and can help people gain a new focus and sense of purpose. Service users put on an exhibition of art work on the theme of freedom, in recognition of an idea shared by a service user that we all have the potential to set ourselves free. Foundations of Recovery We believe that recovery is a journey with many stages. Our engagement with people in treatment is part of a process of supporting them to move from where they are to where they want to be, and we use skilful assessment to identify their ambitions and goals and plan their journey out of treatment. For some, even the smallest change can be a huge achievement. The wishes and aims of the service user lie at the heart of service delivery, with intensive support provided to maintain their commitment to change. Our role also involves highlighting risks, challenging behaviour and ensuring the wellbeing of the service user. CRI s strength is in building a recovery focus into all our services. Foundations of Recovery has three stages involving group work. The first stage is Foundations of Change, the second is Foundations of Growth and the third stage is Foundations of Life. Groups of service users (called pods) move through the three stages together. PowerPoint presentations are given at each session and service users bring along a daily journal. We wish to promote a culture of recovery and to get away from a culture of addiction. 5 6
The Recovery Group The Recovery Group is a safe and supportive environment for service users to access treatment. All new and current service users are welcomed to the group and encouraged to actively participate in the session to maximise their recovery. The contents of each session are explored and discussed with all service users at the end of the group and all suggestions are carried through to the following week. At the start of each session the facilitator will remind the group of the importance of rules and confidentiality to ensure the safety of the group. All service users are provided with the opportunity to participate in a 15 minute check-in. This is followed by the main content of the group, which can include: Guest speakers with experience of being abstinent through the support of community and residential rehab The group is planned but does allow for an open forum. The sessions end with a debrief of the aims and outcomes of the session and also allows for service user feedback. Expectations of community and residential treatment Exploring issues or concerns that arise in community or residential treatment Interactive workshop through open discussion or worksheets Creative ways of looking at personal strengths and steps to achieving personal goals 7 7 8
Needle Exchange (NEX) Programme The needle exchange programme has been a great success since CRI took it over about two years ago. The service has been streamlined and is a lot more inclusive and user-friendly, with a single point of contact for all NEX-related issues. The twelve pharmacies involved in the programme are strategically located to provide comprehensive cover across the boroughs of Barking and Dagenham. A map of NEX programme pharmacies has been produced to direct service users to the nearest pharmacy exchange point. Front line pharmacy sta have been trained in drugs awareness and can now provide harm minimisation advice. NEX service users can therefore expect the best customer service when they visit their local pharmacies to use needle exchange services. 9 10
Service User Charter An assessment within a specified number of days Access to any treatment service within three weeks Full information about all treatment options An individual Recovery Plan, which you are involved in developing and reviewing You should be given a copy of your Recovery plan Respect for your privacy and dignity Confidentiality and an explanation of any circumstances where information might be given to others without your specific consent An opportunity to get a second opinion on your treatment User involvement, with opportunities to have input into the development of the treatment service An easily accessible and eective complaints system CBT Cognitive behavioural therapy (CBT) is a talking therapy that can help you manage your problems by changing the way you think and behave. It encourages you to examine how your actions can aect how you think and feel.talking and changing your behaviour can change how you think (cognitive) and what you do (behaviour). This can make you feel better about life. SMART Recovery (SMART) Is a science-based programme to help people manage their recovery from any type of addictive behaviour. This includes addictive behaviour with substances such as alcohol, nicotine or drugs, SMART stands for Self Management and Recovery Training. Keyworking The values underpinning keyworking include: personcentred working, honesty, being non-judgemental, Respect, consistence, empowerment, promotion of rights, professionalism, anti-discrimination. 11 12
12 Steps A twelve-step program is a set of guiding principles (accepted by members as spiritual principles, based on the approved literature) outlining a course of action for recovery from addiction, compulsion, or other behavioral problems. admitting that one cannot control one s addiction or compulsion; recognizing a higher power that can give strength; examining past errors with the help of a sponsor (experienced member); making amends for these errors; ITEP As well as mapping, ITEP also involves a brief intervention aimed at changing thinking patterns. These sessions can help a client and keyworker address thought-processes that can hamper behavioural change. Counselling is a type of talking therapy that allows a person to talk about their problems and feelings in a confidential and dependable environment. learning to live a new life with a new code of behavior; helping others who suer from the same addictions or compulsions. 13 14
Your decision to get into treatment Drug Alcohol Assessment at Gateway Service Assessment at Community Alcohol Service (CAS) Titration Prescription Allocation of a Recovery Worker Recovery Plan 15 16
How to find us Recovery Service and Gateway Service Red Lion House, 38 George Street, Barking IG11 8FE Tel: 020 8507 8668 Fax: 020 8594 3719 North Street We are here George Street P Linton Road London Road Station Parade Barking Tube Station Cambridge Rd Wakering Rd Salisbury Ave Vicarage Field Shopping Centre Recovery Service Red Lion House, 38 George Street, Barking IG11 8FE Tel: 020 8507 8668 Fax: 020 8594 3719 Opening times: Mon-Fri: 9am-6pm, Sat: 12pm-5pm Services include: One-to-one advice, information and support Key work sessions Medically assisted recovery Needle syringe provision Harm minimisation and immunisation for BBVs Outreach and assertive engagement Referral to residential treatment Peer support Employment, training and education interventions Complementary therapies Recovery community and SMART Recovery Service user involvement, peer mentor and volunteering opportunities 17 18
19 Gateway Service Red Lion House, 38 George Street, Barking IG11 8FE Tel: 020 8507 8668 Fax: 020 8594 3719 Opening times: Mon-Fri: 9am-6pm, Sat: 12pm-5pm Services include: Assessment of needs and strengths Central needle exchange Open access/drop-ins Recovery groups Drug Interventions Programme team (support for drug users who have been arrested or have contact with the criminal justice system) Peer support Ear acupuncture/holistic therapies Care coordination: one-to-one support, access to groups and other options SMART peer support group Community Alcohol Service CAS St Luke s Centre, Dagenham Road, Dagenham RM10 7UP Tel: 020 8595 1375 Fax: 020 8595 1445 Email: barking.cas@cri.org.uk Rainham Road N Oxlow Ln Rainham Road S Dagenham Road We are here Dagenham East Tube Station this way Opening times: Mon-Fri, 9am-5pm, Thurs open until 8pm Eastbrookend Country Park Services include: Open access/drop-ins Peer support group Counselling Care coordination Brief Intervention Service Detox Alcohol relapse prevention programme Health promotion: drugs, alcohol, primary care and workplace wellbeing 20
CRI Core Messages Service Users CRI helps service users achieve their full potential and realise their ambitions CRI provides stability, support and structure for the service user s journey to independence and recovery CRI helps service users become contributing members of their communities as part of their recovery journey CRI s service users feel they are treated with respect CRI helps service users to improve their physical and mental health Communities CRI services lead to reductions in anti-social behaviour CRI services result in a reduction in criminal activity CRI services result in better functioning families CRI services result in healthier communities Making a Complaint You can ask a friend, relative, or anyone you choose to help. They can: Advise you Help you put your complaint in writing Come with you to meetings and speak for you if you wish The complaints procedure has three stages: Stage 1 Make your complaint to the Project Leader in writing. The Project Leader will help you do this if you want, or you can ask someone else to help. Ifyou feel you cannot make the complaint to the Project Leader, you can contact the Service Manager or Area Manager for your area. Whichever member of sta you make your complaint to, they will acknowledge it within 3 working days and respond to you in writing with the outcome of their investigation within a further 15 working days. 21 22
Making a Complaint continued Stage 2 If you are not satisfied with the response you have received you can take your complaint further, to the Operations Directors. The Operations Director will acknowledge your complaint within 3 working days, and respond to you in writing with the outcome of their investigation within a further 15 working days. Stage 3: The Appeal If you are not satisfied with the response you receive from the Operations Director you can appeal to the Deputy Chief Executive. To do this write to: CRI, 3rd Floor, Tower Point, 44 North Road, Brighton BN1 1YR Recovery Service - Holiday s and your prescription If you are planning to go holiday and would like to take your medication or prescription with you, you will need to give notice of 4 weeks. You will need to not be using illicit drugs and provide drug screens to this eect. Also be aware that some countries you may need to check what medications you can take. Useful Information, Addresses and Numbers Drug and Alcohol CRI Gateway Service Red Lion House, 38 George Street, Barking IG11 8FE Phone: 020 8507 8668 Fax: 020 8507 3719 CRI Recovery Service Red Lion House, 38 George Street, Barking IG11 8FE Phone: 020 8507 8668 Fax: 020 8507 3719 CRI Community Alcohol Service (CAS) St Luke s Centre, Dagenham Road, Dagenham RM10 7UP Phone: 020 8595 1375 Fax: 020 8595 1445 CRI Subwize 50 Wakering Road, Barking IG11 8GN Phone: 020 8227 5019 KCA: Horizon 26 Linton Road, Barking IG11 8HG Phone: 020 8591 6800 www.kca.org.uk 23 24
Needle Exchange CRI Gateway Service Red Lion House, 38 George Street, Barking IG11 8FE Phone: 020 8507 8668 Fax: 020 8507 3719 The following pharmacies are part of the Barking and Dagenham Needle Exchange Scheme: Mastaa-Care Chemist 26 Whalebone Lane South, Chadwell Heath RM8 1BJ Phone: 020 8592 2497 Lords Pharmacy 35 Station Parade, Barking IG11 8EB Kalsi Pharmacy 125 St Mary s Parade, Barking IG11 7TF Phone: 020 8594 6188 Boots Alliance 454 Lodge Avenue, Dagenham RM9 4QS Phone: 020 8592 5195 Day & Night Pharmacy 17 Station Parade, Barking, Essex, IG11 8ED Waller Chemists 279 Heathway, Dagenham RM9 5AQ Phone: 020 8592 2934 Oxlow Chemist 217 Oxlow Lane, Dagenham RM10 7YA Phone: 020 8595 8527 Britannia Pharmacy 6 Farr Avenue, Thames View Estate, Barking IG11 0NZ Phone: 020 8594 3369 Nat. Co-op Chemists 7 Rose Lane, Chadwell Heath RM6 5NR Day Lewis 149 Broad Street, Dagenham RM10 9LH Britannia 5 Althorne Way, Dagenham RM10 7AY Lloyds Pharmacy 281 Wood Lane, Dagenham RM8 3NH Phone: 020 8592 1613 Alcohol Information Alcoholics Anonymous Phone: 0845 769 7555 Email: help@alcoholics-anonymous.org.uk www.alcoholics-anonymous.org.uk Drinkline Phone: 0800 917 8282 www.drinking.nhs.uk 25 26
Drugs Information FRANK Phone: 0800 77 66 00 www.talktofrank.com AIDS and HIV Information Getting in touch Adult Intake and Access Team Phone: 020 8227 2915 Minicom: 020 8227 2462 Email: intaketeam@lbbd.gov.uk Support Groups and Helplines There are a number of local and national helplines that can oer support, advice and counselling to people aected by HIV. African AIDS Helpline Phone: 0800 0967 500 CARESS - Care & support for those aected by HIV & AIDS Phone: 020 8220 0112 Fax: 020 8220 0112 www.caressonline.org Email: oice@caressonline.org National AIDS Trust New City Cloisters, 196 Old Street, London EC1V 9FR Phone: 020 7814 6767 Fax: 020 7216 0111 www.nat.org.uk Email: info@nat.org.uk Positive East Phone: 020 7791 2855 www.positiveeast.org.uk Sydenham Centre, Barking Hospital Upney Lane, Barking, London IG11 9LX Phone: 01708 503 838 NHS Direct: 0845 4647 Housing Information Housing Advice and Homeless Prevention Team John Smith House, Bevan Avenue, Barking IG11 9LL Phone: 020 8215 3002 Email: housingadviceservice@lbbd.gov.uk Choice Homes Team John Smith House, Bevan Avenue, Barking IG11 9LL Phone: 020 8724 8325 Email: housingadviceservice@lbbd.gov.uk 27 28
For council tenants wanting to move Housing Options Team John Smith House, Bevan Avenue, Barking IG11 9LL Phone: 020 8724 8323 Email: housingadviceservice@lbbd.gov.uk Shelter: 0808 800 4444 Citizens Advice Bureau For England call 08444 111 444 Broadway Chambers, 1 Cranbrook Road, Ilford Phone: 020 8514 1878 339 Heathway, Dagenham Phone: 020 8595 9851 Barking Police Station 6 Ripple Road, Barking IG11 7PE Opening Hours: Monday-Wednesday 9am-5pm and Thursday-Friday 9am-9pm Main phone number: 101 Non-emergency: dial 101 Textphone: 18001 101 Emergency: always dial 999 Textphone: 18000 Jobs and Benefits Job Centre Barking Phoenix House 12-14 Wakering Road, Town Centre, Barking IG11 8QB Phone: 01708 774 000 Barking and Dagenham Direct C/o Civic Centre, Dagenham RM10 7BN Phone: 020 8215 3000 Email: 3000direct@lbbd.gov.uk Housing Benefit and Council Tax Support Phone: 020 8227 2970 Email: benefits@lbbd.gov.uk Domestic Violence Independent Domestic Violence Advocacy Service (IDVAS) Phone: 020 88591 3498 29 30
Appointments Last updated October 2013. Crime Reduction Initiatives (CRI) Registered Oice: 3rd Floor, Tower Point, 44 North Road, Brighton BN1 1YR. Registered Charity Number in England and Wales (1079327) and in Scotland (SC039861). Company Registration Number 3861209 (England and Wales) Publication ID: 20131010T082207