Service Release Notes 8.2

Service Release Notes 8.2 Version 8.2.0.1.1097 Mobile Service Manager

Legal Notice This document, as well as all accompanying documents for this product, is published by Good Technology Corporation ( Good ). Good may have patents or pending patent applications, trademarks, copyrights, and other intellectual property rights covering the subject matter in these documents. The furnishing of this, or any other document, does not in any way imply any license to these or other intellectual properties, except as expressly provided in written license agreements with Good. This document is for the use of licensed or authorized users only. No part of this document may be used, sold, reproduced, stored in a database or retrieval system or transmitted in any form or by any means, electronic or physical, for any purpose, other than the purchaser s authorized use without the express written permission of Good. Any unauthorized copying, distribution or disclosure of information is a violation of copyright laws. While every effort has been made to ensure technical accuracy, information in this document is subject to change without notice and does not represent a commitment on the part of Good. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those written agreements. The documentation provided is subject to change at Good s sole discretion without notice. It is your responsibility to utilize the most current documentation available. Good assumes no duty to update you, and therefore Good recommends that you check frequently for new versions. This documentation is provided as is and Good assumes no liability for the accuracy or completeness of the content. The content of this document may contain information regarding Good s future plans, including roadmaps and feature sets not yet available. It is stressed that this information is non-binding and Good creates no contractual obligation to deliver the features and functionality described herein, and expressly disclaims all theories of contract, detrimental reliance and/or promissory estoppel or similar theories. Legal Information Copyright 2015. All rights reserved. All use is subject to license terms posted at www.good.com/legal. GOOD, GOOD TECHNOLOGY, the GOOD logo, GOOD FOR ENTERPRISE, GOOD FOR GOVERNMENT, GOOD FOR YOU, GOOD APPCENTRAL, GOOD DYNAMICS, SECURED BY GOOD, GOOD MOBILE MANAGER, GOOD CONNECT, GOOD SHARE, GOOD TRUST, GOOD VAULT, and GOOD DYNAMICS APPKINETICS are trademarks of Good Technology Corporation and its related entities. All third-party technology products are protected by issued and pending U.S. and foreign patents. Service Release Notes 2

Release Notes Summary Release Notes for Good Mobile Service Management 8.2 Service Release 1 (SR1) include the sections below. Features and Updates for Good Mobile Service Management 8.2 SR1 Installation Paths Installation Procedures Known Issues Features & Enhancements for Good Mobile Service Management 8.2 SR1 New Feature Description Operations Monitoring Enhancements Good Dynamics Diagnostic View The GD Diagnostic View now includes the following tier and data enhancements. The User Diagnostic View now includes a Registration Tier that displays registration activity for each app. The connection type (NOC/Direct Relay) is now displayed for Good Proxy servers to indicate the routing that each transaction went through. Tiers can be expanded and collapsed on the node chart Accordion details now display the last connected Good Proxy and App servers for more fluid linking and troubleshooting. Event Console The Event Console now includes an option to save filters which improves user workflows and preserves filtered data. Users with administrative rights may create, remove and apply filters to event console data. Previously, Event Console filters would be applied to the data immediately upon being selected. An Apply button has been added to the dashboard to allow all selected filters to be applied at one time, improving performance and reducing filter application time. Service Release Notes 3

New Feature Description Service Desk Enhancements Good Dynamics Monitoring Enhancements App Dashboard Additional features have been added within the Message and Application tabs on the Service Desk web console page. When mail flow has not been detected for a Good Work device, the Messages Tab will display the last time the device synced with the system in lieu of presenting message flow. The Application Tab will display Good Dynamics apps listed along with a direct link to the User Diagnostic page. Upon selecting the link, the User Diagnostic page will open and will automatically display activity for the previously selected app. MSM will now detect when application traffic routed through Direct Connect begins routing the majority of its traffic through the Good NOC and trigger alerts regarding potential failover or configuration changes that may impact user experience. Refined alerting in low use environments or for low use apps (e.g., POCs) to minimize false positives and noise. The app dashboard can be filtered to show data throughput from the Good Proxy servers. The internal name now appears parenthesized after the friendly name to add clarity. Alerting Enhancements** Refined alerting logic for Good Proxy App Requests, Presence, ActiveSync Connections Dropped, and System Health (Log Collector Availability and GD App Sync) to generate genuine alerts and minimize false positives. Good MSM Administrator Configurations Optimal Active Directory (AD) Sync for all ActiveSync devices Tuning Utility Import/Export Utility Good MSM now provides the option to discover Good Work only, ActiveSync, or all devices from the CAS/MBX logs in Optimal AD Sync mode. This utility allows customers with large MSM deployments to select from sizebased recommended tuning templates or to define changes in a file and have those tuning changes preserved across patches and upgrades, and replicated across deployments. This utility allows users to replicate configurations across multiple MSM instances. Schedule BTBackup Utility Allows users to schedule and execute MSM repository backups. Service Release Notes 4

New Feature Description Database Password Change Support for Monitoring Good Control High Availability Maintenance Panel BT-Services Utility MSM will now create new passwords during installation instead of using a default database password. The Good MSM Administrator Settings page will now provide additional parameters in order to support High Availability configurations for Good Control database servers. Previously, the Maintenance panel was only available as certificates were approaching the expiration period. As an enhancement, the Maintenance panel will be available permanently on the MSM Admin page to allow users to regenerate certificates requests. Allows services to be stopped and started from a common interface. BT-Certificates Utility Allows users to request third party signed certificates. Security Enhancement The installer will restrict access to configuration files containing obfuscated passwords to accounts with the administrator role. Features and descriptions that appear with an asterisk (*) were added during this release. Service Release Notes 5

Upgrade Paths to 8.2 SR1 The table below contains the certified paths to upgrade from an earlier version of Good MSM to the latest release, Good MSM 8.2. SRX= The last service release (rolling patch) version applied in your environment UP=Upgrade installation SR=Service release Current software version in your environment Required path to upgrade to Good MSM 8.2 8.2 8.2 MR > 8.2 SR1 8.1 8.1 SRX > 8.1 Latest SR (SR1) > 8.2 SR1 8.0 8.0 SRX > 8.0 Latest SR (SR3) > 8.2 UP > 8.2 SR1 7.5 7.5 SRX > 7.5 Latest SR (SR13) > 8.2 UP > 8.2 SR1 7.2 7.2 SRX > 7.2 Latest SR (SR19) > 7.5 UP > 7.5 Latest SR (SR13) > 8.2 UP > 8.2 SR1. 7.0 7.0 SRX > 7.0 Latest SR (SR24) > 7.2 UP > 7.2 Latest SR (SR19) > 7.5 UP > 7.5 Latest SR (SR13) > 8.2 UP > 8.2 SR1. 6.X Any customers on 6.x or earlier versions are not advised to use the upgrade paths to come to 8.2. A new installation of 8.2 is required.! Note: Product Documentation is no longer packaged with the build. The documentation folder in the Box- Tone directory will be empty. Product documentation can now be found on the Good MSM Page on the Admin Portal. Service Release Notes 6

Installing the Good MSM Software For new single server installations, follow the instructions below. New Installations-Single Server For new installations, run the Integrated Installer, followed by the patch. 1. Download the compressed Integrated Installer file onto the Good MSM server and extract the entire contents of the.zip file. 2. Navigate to the newly-extracted folder, right-click the Good MSM-8.2.0.0.x.x.exe file and select Run as administrator to begin the installation. 3. When the installation wizard appears, click the Next button to begin the installation 4. When the installation has completed, click the Done button to exit the installation 5. Reboot the server. Log back in. 6. Download the compressed Patch file onto the Good MSM server and extract the entire contents of the.zip file. 7. Navigate to the newly-extracted folder, right-click the Good MSM 8.2.0.1.x.x.exe file and select Run as administrator to begin the installation. 8. When the installation wizard appears, click the Next button to begin the installation 9. When the installation has completed, click the Done button to exit the installation. New Installations-Dual Servers For new dual server installations, follow the instructions below. 1. Log onto the Repository server using the Good MSM service account. 2. Download the compressed Integrated Installer file onto the Good MSM server and extract the entire contents of the.zip file. 3. Navigate to the newly-extracted folder, right-click the Good MSM-8.2.0.0.x.x.exe file and select Run as administrator to begin the installation. 4. When the installation wizard appears, click the Next button to begin the installation 5. When the installation has completed, click the Done button to exit the installation 6. Reboot the server. Log back in. 7. Log onto the Application server using the Good MSM service account. 8. Download the compressed Integrated Installer file onto the Good MSM server and extract the entire contents of the.zip file. 9. Navigate to the newly-extracted folder, right-click the Good MSM-8.2.0.0.x.x.exe file and select Run as administrator to begin the installation. 10. When the installation wizard appears, click the Next button to begin the installation 11. When the installation has completed, click the Done button to exit the installation 12. Reboot the server. Log back in. 13. Download the compressed Patch file onto the Good MSM Application server and extract the entire Service Release Notes 7

contents of the.zip file.! Important :If applying the patch in a dual server installation, the patch must be installed on the Application Server only. 14. Navigate to the newly-extracted folder, right-click the Good MSM 8.2.0.1.x.x.exe file and select Run as administrator to begin the installation. 15. When the installation wizard appears, click the Next button to begin the installation 16. When the installation has completed, click the Done button to exit the installation Special Instructions Loading Analyzers After installing the patch, analyzers must be reloaded within the Admin Console. Expand the Object Panel and right-click the object to be deployed. Select Deploy Infrastructure. To load a single analyzer, right-click the row containing the UID of the analyzer and select Load from the right-click menu. Monitored Servers Monitored servers must be running at the time of the upgrade or patch installation. This will allow the discovery job to ping and detect the servers. Service Release Notes 8

Resolved Issues Ticket MSMCORE-1371 MSMGDOPS-3371 MSMCORE-1370 MSMGDOPS-3400 MSMGDOPS-3460 MSMCORE-1406 MSMCORE-1402 MSMCORE-1400 MSMGDOPS-3418 MSMGDOPS-3215 Description Resolved an issue that resulted in extended processing times for the GD Full Sync while the t_ gc_event_logs table was being populated. In some upgrade installations, MSM consumed all available disk space. This issue has been resolved. Resolved an issue that prevented new Good Proxy servers from being discovered in monitored Good Dynamics environments. Resolved an issue that created a deadlock in the CO_APP_EVENTS table. Limited the scope of the Log Collector Availability rule to reduce system alerts. In some environments, an issue prevented the system from generating Device Inventory Change Audit Reports in the XLS format. Resolved an issue that caused the No Use Report to display data for stale users and devices Resolved an issue that led to extended upgrade completion times. In some environments, device actions and details failed to register on the Service Desk s History tab. Resolved console vulnerabilities to protect against ClickJacking attacks. Service Release Notes 9

Known Issues Ticket Severity Description P2 In some instances, the BlackBerry User link in the Event Console is directing users MSMGDOPS-3064 to an error page. This issue will be fixed in a subsequent release. N/A P2 The current GEMS release includes a version number in the path for the Karaf logs which will require customers to go into MSM and update the directory with new mappings for the EWS karaf logs after each MSM upgrade. Service Release Notes 10

Migrating Secondary Log Collectors If you are upgrading from a version of MSM prior to 8.1, you must complete the steps below to migrate your secondary log collectors to the current version of MSM. 1. First, make a backup of all secondary log collector property files before proceeding. Navigate to XX: drive > BoxTone > Name of your secondary log collector folder/bb-log-reader.properties 2. Navigate to the Windows Services snap-in. 3. Stop all secondary log collector services. 4. Double-click the service. 5. Copy the Service name from the General tab 6. Open the CMD line as an administrator 7. Type sc delete <Service name>. This will remove the service. 8. Repeat steps 4-7 for each secondary log collector instance 9. Refresh the service window, each of the secondary log collectors should be gone now. 10. Upgrade to the latest version MSM 11. Recreate the secondary log collector instances via the Advanced Settings Panel instructions in the Configuration and Administration Guide. Service Release Notes 11

Service Release Notes 12

Service Release Notes 8.2.0.1.1097 Version 8.2 Copyright 2015 by Good Technology. All rights reserved. Trademarks Good is a registered trademark of Good Technology Incorporated. Microsoft and Microsoft Windows are registered trademarks of Microsoft Corporation. All other product names used are trademarks of their respective owners. Notice The material in this document is for information only and is subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, Good Technology Inc. assumes no liability resulting from errors or omissions in this document, or from the use of the information contained herein. Good Technology Inc. reserves the right to make changes in the product design without reservation and without notification to its users. Release Date October 22, 2015 Mobile Service Manager